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1City of Aliso Viejo Emergency Managementavcity.org/disasterpreparednessEmergency Preparedness Guide
2>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>FROM US, TO YOU...>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
3GET PREPARED4 Sign Up For Important Alert System Emergency Information6 Make an Emergency Preparedness Kit9 Maintain Disaster Kits10 Animal Preparedness11 Setup Your Water Storage13 Know Your Utilities15 Create a Family Emergency Plan16 Identify Individuals in Need of Assistance17 Set Up Your Home18 Evacuation Checklist 19 Evacuation Orders20 Know Your Evacuation Zone21 Community Training 22 Basic First-Aid23 Prepare Your NeighborhoodTable of ContentsWHAT TO DO WHEN DISASTER STRIKES24–48 Disasters 25 Active Shooter Response 26 Disease Outbreak 29 Earthquakes 31 Power Outage 33 Storms and Floods35 Terrorism37 Hazardous Materials40 Home Fires 46 Wildland FiresAPPENDIX51 Family Plan Form and Notes56 Family Plan Form HELP / OK Card
4AlertOCAlertOC is a mass notification system designed to keep residents and businesses informed of emergencies. Alerts may be geotargeted and sent to the impacted area rather than the entire city. Register with AlertOC to receive:· Time-sensitive voice messages will be sent to your home, cell or business phone.· Text messages will be sent to cell phones, e-mail accounts and hearing impaired receiving devices.Register for AlertOC: www.alertoc.comNixle Alert SystemNixle is a city-sponsored alert system that sends emergency information to everyone signed up.You may register on the Nixle website where you can customize the types of alerts you would like to receive, including the option to receive email alerts. Register for Nixle: local.nixle.com/registerYou may also register by texting 92656 to 888777Wireless Emergency Alert (WEA)During an emergency, alert and warning officials need to provide the public with life-saving information quickly. Wireless Emergency Alerts (WEAs), made available through the Integrated Public Alert and Warning System (IPAWS) Infrastructure, are text messages that alert and warn the public of emergencies and threats. With no sign-up or subscription required, WEAs are an integral part of the greater Emergency Alert System.Sign Up For Emergency Alert SystemsEmergency Alert System (EAS)Emergency Alert System is a county wide alert system that provides emergency messages on your television and AM/FM radio station. You do not need to sign up for this service.
5City of Aliso Viejo website:www.avcity.org/disasterpreparednessSign Up For Emergency Alert SystemsAliso Viejo Police Services@OCSDAlisoViejoFollow Local Response Agencies on Social MediaOC Sheriff’s Department@OCSheriffOC Fire Authority@OCFireAuthorityCity of Aliso Viejo@CityOfAlisoViejo@AlisoViejoCitySoCal Red Cross@SoCalRedCross@SoCal_RedCross
6Make an Emergency Preparedness KitWhy an Emergency Preparedness Kit is neededHaving an Emergency Preparedness Kit in your home is a critical component of effective Emergency Preparedness. With a stored supply of necessary items, you provide your family with a safety net to weather out an emergency. q Flashlight Keep several LED flashlights at home and in your vehicles, with a stockpile of appropriate batteries. Glow sticks and emergency candles are options as well.q Radio Communication is vital in all emergencies. Store multiple radios in your house that have manual/solar charging capabilities. One NOAA Weather Radio is recommended as well.q Clothing Pack durable, versatile, and comfortable clothes in your emergency preparedness kit. Pack for the seasonal weather in your area.q Trash bags Store enough large and small size trash bags to last at least2 weeks during an emergency.q Money Keep cash on hand in small bills such as 5, 10, and 20 dollar bills. Having $1000 in cash at home is recommended. Depending on you and your family’s needs, the amount may be more or less than the recommended.q Prescriptions Store a 1-week supply of necessary personal medications, with an additional weeks supply of non-prescription medications.SuppliesInclude a kit in your home,...in eachcar in your household,...and in any recreationalvehicles.
7q Toiletries Pack toothpaste, soap, toilet paper, hand sanitizer, feminine products, and all other necessary toiletries in your emergency kit.q Water Store at least one gallon of water per day for each person and pet. At minimum, a 3-day supply of water is recommended.q Utensils Ensure you have a can opener in working order for use on non-perishable foods as well as eating utensils. If necessary, two can openers is recommended.q Personal documents Copies of documents such as birth certificates, passports, driver’s licenses, social security cards, birth certificates, and others are important to include in your emergency kit.q Nonperishable food Store at least a 3-day supply of nonperishable food for you and your family’s needs. Remember any special dietary needs and avoid foods that will make you thirsty or require special preparation.q First aid kits are necessary to treat injuries and ailments at home. There are numerous pre-packed first-aid kits online and in store that work well in your emergency preparedness kit.Supplies (continued...)Make an Emergency Preparedness KitBANDAGES
8SuppliesqFlashlight qRadio qFirst-aid kitqPrescriptionsqWaterqNonperishable foodqToiletriesqClothingqTrash bagsqMoneyqCan openerqPersonal documentsFor a complete list of supplies, visit: www.readyoc.com/getakitContainersqDuffel bag qBucketqTrash bagsMake an Emergency Preparedness Kit
9Maintain Disaster KitsHow to maintain your disaster kitOnce you’ve put together your emergency kit, you can pat yourself on your back knowing that you’ll be prepared for the unexpected. That said, you can only rest easy until it’s time to update your kit, which you should do every six months. But here’s the good news: Keeping that kit ready in the future takes much less time than putting it together in the first place. IF SAFE TO DO SO, CHECK ON THE NEIGHBORS OR Emergency kit maintenance involves four simple steps:1. Store your kit in a cool, dry place that’s out of direct sunlight. The timelines in this article are based on following this guideline. Heat, moisture and UV rays can all reduce the shelf life of perishable items in your kit.4. Replenish your kit as needed: If you ever take items out of your kit for any reason, promptly replace those supplies afterward—replace bandages taken out of a first-aid kit, for example.2. Do a six-month check: Set up a calendar reminder for every six months. When that time arrives, check and replenish all expired food, water, medicines and other perishable supplies; also replace items that will expire within the next six months.3. Do a more thorough yearly check: Reassess what’s in your kit and your emergency plan; update as needed to address changing family needs. Inspect all your gear to be sure everything is in working order.6months1year
10Animal PreparednessSMALL ANIMALSq Sheltering Before the emergency, make arrangements at two separate locations to shelter your pets in case one location is inaccessible. q Collar Be sure all dogs and cats are wearing collars with securely fastened current identification, including your telephone phone number and address.q Training Train both dogs and cats to feel comfortable entering and remaining in a crate for fast transportation during a disaster.q Outdoor pets Always bring pets indoors at the first sign or warning of a storm or disaster. Pets can become disoriented and wander away from home in a crisis.q Service Animals A service animal is any dog that is individually trained to perform tasks for people with disabilities.q Pet Kit and Storage Keep emergency pet leashes that are clearly labeled in an accessible place and store them in sturdy containers that can be carried easily (duffel bags, covered trash containers, etc.)q Name tags and phone numbers for collars and harnesses.q Leashes, harnesses, gloves, and carriers to transport pets safely and securely.q Current photos of your pets in case they get lost.q Supplies like bowls, cat litter and pans, manual can opener, foil or plastic lids for cans.q 3–10 day supply of medications. Medical records stored in a waterproof container.q Keep information on feeding schedules, medical conditions, behavior problems, and the name and number of your vet in case you have to board your pets.q First Aid Kit (including large/small bandages with elastic tape, scissors, tweezers, Q-tips, antibiotic ointment, saline eyewash, and hydrogen peroxide).q Water and food for 3-10 days.Supplies
11Set Up Your Water StorageWATER STORAGEq How much? It is recommended to store one gallon of water per person per day for drinking and sanitation. Children, nursing mothers and others may need more. · Consider water storage for your pets. · Very hot temperatures can double the amount of water needed.q Where to store? Store water in thoroughly washed plastic, glass, or enamel-lined metal containers.q Do not drink water from pools, spas, toilet reservoirs, and similar sources. These can be used for sanitary purposes only. Water from these sources contain toxic chemicals and have a high potential of causing diarrhea and dehydration.DRINKING WATERHow to purify water with bleach:Eight drops of pure unscented regular household liquid bleach per gallon of water will reduce the contaminants in the water. Bleach will contain 6% or 8.25% sodium hypochlorite. If water is murky or has an odor, add 1/8th teaspoon (8 drops) of regular, unscented liquid household bleach for each gallon of water, stir it well, and let it stand for 30 minutes before you use it. 1 QUART OF WATER 1 GALLON OF WATER 1 GALLON OF WATER2 drops of bleach 8 drops of bleach (6% sodium hypochlorite)6 drops of bleach (8.25% sodium hypochlorite)
12VENTTEMPERATURE GAUGETEMP CONTROLPILOT LIGHT ACCESSWATER OUTLETIn an emergency you can use water already in your heater tank, plumbing, and in ice cubes.q Use extreme caution. Let the water cool.q Turn off cold water supply to the tank.q Open the drain valve near the bottom.Water from water heater tank may be boiling hot.ACCESSING RESERVES IN YOUR WATER HEATER:q Remember some sediment at the bottom of the tank may flow at first. Continue to drain the water until it becomes clear.q Don’t forget to clean and sanitize your food and water containers before using them. Wash with soap and water, then fill them with a 10% unscented bleach solution. After 5 min empty the bleach solution and let air dry.q Dirty water should be first strained through a coffee filter, cheesecloth, or a paper towel to remove suspended matter.Setup Your Water Storage
13Know Your UtilitiesTURN OFF YOUR ELECTRICITYq Electrical panel Know where your electrical panel is and which breakers control power to your home. (Be aware of sub panels in your garage or basement)q Do not operate any electrical switches if a gas leak is suspected.q STEP 1: Turn off. Turn off individual breakers first, then the main switch.q STEP 2: Turn on. Turn on the main switch first, then individual breakers.Walk carefully around your property; look for downed power wires, water or gas leaks and damage to the structure(s). DO NOT enter severely damaged buildings, especially alone. Wait for help and use safety gear.Walk carefully around your property; look for downed power wires, water, or gas leaks and damage to the structure(s). DO NOT enter severely damaged buildings, especially alone. Wait for help and use safety gear.TURN OFF YOUR WATERq Locate the main valve The water shut off valve is found where the water supply feeds the house. VALVEOpen CloseVALVE POSITION:METERBREAKERSOff
14Know Your UtilitiesTURN OFF YOUR GASq Locate your gas meter Learn the location of your gas meter and how to shut off the supply valve.q Do not shut off the gas supply valve unless you smell or hear gas leaking.q Natural gas If you have “Natural Gas” (a line from the street) the main shut-off valve is located next to your meter.OpenCloseVALVE POSITIONUSE A WRENCHVALVE
15Create a Family Emergency PlanConsider specific needs in your householdTailor your plans and supplies to your specific daily living needs and responsibilities. Discuss your needs and responsibilities and how people in your family network can assist one another with communication, care of children, business, pets, or specific needs like operation of durable medical equipment. Create your own personal network for specific areas where you need assistance. Keep in mind some of these factors when developing your plan: · Different ages of members within your household· Responsibilities for assisting others· Locations frequented· Dietary needs· Medical needs (prescriptions and equipment)· Disabilities or access and functional needs (including devices and equipment)· Languages spoken· Cultural and religious considerations· Pets or service animals· Households with school-aged childrenMake a plan today. Your family may not be together if a disaster strikes, so it is important to know which types of disasters could affect your area. Know how you’ll contact one another and reconnect if separated. Establish a family meeting place that’s familiar and easy to find.
16Identify Individuals in Need of AssistanceEnsure that your Family Emergency Plan includes the needs of all the members of your household. Consider your neighbors as part as your plan. First responders will notify a neighborhood that needs to be evacuated, at this time...please prepare to leave. Neighbors typically perform 70% of all rescues.The following are common reactions to disasters:Disaster Related StressHOW TO COPEq Seek help from professional counselors who deal with post-disaster stress.Don’t hold yourself responsible or feel that you can not help in any of the disastrous events.q Restock your disaster supplies and update your family plan.q Maintain a normal daily routine and spend time with your family and friends.q Take steps to promote your own physical and emotional health by healthy eating, rest, and exercising.q Plan and prepare for future disasters.· Pregnant· Mobility Device· Elderly· Injured· Hearing Impairment· Temporary Disabilities · Non-English Speakers· No Access to Transportation· Baby/Children· Nausea· Headaches· Sadness· Insomnia· Alcohol/Drug Consumption· Anger/Irritation· Loss of Appetite· Anxiety· Lack of Focus
17Smoke and carbon monoxide alarmsIn the event of a fire, properly installed and maintained smoke alarms will provide an early warning alarm to your household. These alarms could save your own life and those of your loved ones by providing early notification and a chance to escape. Smoke alarms are one of the best safety devices you can purchase and install to protect yourself, your family, and your home from the threat of fire. Where to put smoke alarms?Smoke alarms should be installed on every level of your home to detect rising smoke from a fire. They should be placed inside or directly outside of each bedroom and common areas, and in laundry rooms and kitchens where fires can originate. To reduce false alarms when cooking, consider installing smoke alarms at least 10 feet away from any kitchen appliances. If you have a larger home, you’ll want to consider more alarms, that are situated in hallways and stairways. How long will my smoke alarm last?Most smoke alarms installed today have a life span of approximately 10 years. After this time, the entire unit should be replaced. When installing a new device, it is a good idea to write the date of purchase with a marker on the inside of your alarm so you will know when to replace it.How do I know if my smoke alarm is working?We recommend checking your smoke alarms two times a year. When the clocks change for daylight saving time, check your smoke alarms as well. Simply press the “test” button on the device and you will hear the alarms activate. If you hear the device making intermittent noises, or chirping, it might be time to replace the device. Set Up Your HomeA carbon monoxide (CO) alarm“SMELLS” FOR CARBON MONOXIDE IN THE AIRUSES LIGHT TO DETECT SMOKE IN THE AIRA smoke alarmAn alarm that checks for both smoke and CO, will have two two light indicators.SMOKECO
18Evacuation ChecklistqEmergency Supply KitqCash and Credit CardsqFamily Photos qCompleted Family Plan and Out-of-State Contact List—see appendixqImportant Documents · social security card · driver license · passport · medical card · records of insurance qChange of Clothing for each family memberqPersonal Hygiene · toothbrush · toothpaste · shampoo · feminine careSpecial considerationsqMedical Needs · wheelchair · canes/walkers · medicines · hearing aids · extra batteriesqBaby · diapers · formula · food · clothing · wipesqPets · identification/tags · carrier/cage · food and water · muzzle · leash· soap· lotion· deodorant· tissuesqFuel
19Public Safety Officials use Mandatory Evacuation Order as a protective action in certain emergencies to help save the lives of residents, visitors, and first responders. Upon receiving a Mandatory Evacuation Order, you should leave as quickly as possible. Evacuation routes become severely congested during evacuations. Always know two ways out of your neighborhood in case one route is inaccessible.Types of evacuation orders Mandatory Evacuation Order Mandatory Evacuation Order means there is an imminent threat to life and property. People and their pets in the Mandatory Evacuation Order area should evacuate without delay. Law enforcement personnel will clearly state that failure to evacuate may result in physical injury or death, a future opportunity to evacuate may not exist, and resources to rescue you may not be available. Evacuation Warning During events with notice or other slowly unfolding incidents where advance warning is available, there may be situations where an Evacuation Warning is warranted. An Evacuation Warning means that there is a potential threat to life and property and preparations should be made should a Mandatory Evacuation Order be issued. Individuals with access or functional needs should consider leaving. If at any time you feel threatened, action should be taken to leave for a safe area.Emergency noticationsWe use two primary notification systems for emergency information. AlertOC is our emergency alert system. Register at: AlertOC.comNixle is our community alert system, a city sponsored alert system which offers city-wide emergency information. Register by texting 92656 to 888777.Evacuation Orders
20Know Your Evacuation ZoneThe City of Aliso Viejo is divided up into 22 all hazard evacuation zones. It’s important to know which zone you live, work, or spend time in. Know at least 2 routes out of the zone should you have to evacuate and your traditional route is closed or impassible. Visit avcity.org/disasterpreparedness to find your evacuation zone.
21Community TrainingFor more informationVisit: www.AVCity.org/CERT Call: (949) 425-2598Email: CERT@AVCity.orgCommunity Emergency Response Team (CERT) Academy The program covers: Disaster preparedness, fire safety, disaster medical operations, light search and rescue, CERT organization, disaster psychology, terrorism, and scene management.The CERT program consists of 25 hours of classroom and hands-on training and is free of charge. You must attend all sessions to complete the program. The program is open to individuals age 13 years or older who live or work in the City of Aliso Viejo.WHEN YOU BECOME A CERT MEMBER...When a disaster strikes, CERT volunteers take action in their neighborhood by:Checking on neighborsSuppressing small firesConducting light urban search and rescueProviding emergency first aid and comfort
22Basic First-AidqCheck if the person is alert.qCall 9-1-1qIf needed, begin compressions.Push hard and fast in center of chest.Hands-On CPRqCheck breathing.Continue until help arrives.How to stop the bleedingq Call 9-1-1 q Apply direct pressure q Elevate injured areaq Wrap with bandageq Use tourniquet if needed.Tightly tie a shirt, sheet, towels, etc. 2-4 inches above the wound.Never apply directly on wound. Only use for limb injuries.In the event of an emergency, call 911 and perform the following steps…
23Communicate with your neighborsUse the HELP/OK cards (in the appendix) to let your neighbors know that you’ve evacuated or if you need help. IF SAFE TO DO SO, CHECK ON YOUR NEIGHBORS OR CONTACT 911Before the disaster: Put two band-aids in this booklet to be used for the HELP / OK cards and store under your bed (along with sturdy shoes, leather gloves, and hard hats).After the disaster: Use the band-aids to hang this card on the front door or window so it’s visible from the street.FIRST: If houses are safe to enter, check houses with “Help” cards displayed and houses that have no cards. LATER: Check houses with “OK” cards to make sure they are fine.HELPOKOKHELPPrepare Your NeighborhoodThis HELP / OK card is located in the appendix
24WHAT YOU SHOULD DO...What To Do When Disaster StrikesFirst responder agencies will be working to assess damages throughout the city and determine which areas are most severely impacted. They will begin to clear disaster routes so emergency vehicles can get through to help where they are most needed. Utilities and transportation routes will be restored more slowly as they perform assessments and prepare to serve the needs of residents and emergency responders. Hazardous MaterialsStorms and FloodsDisease OutbreakPower OutagesTerrorismActive ShooterResponseImmediately after a disaster, monitor local media for advisories and instructions from local officials. Instructions will vary according to the disaster. Review Each Disaster For Specific “Before, During And After” Information:EarthquakesHome Fires Wildland Fires
25Active Shooter ResponseRUNq Get away That is your top priority!q Leave behind any heavy belongings.q Help others if you can, but you must escape.q Warn others to stay away from the area.HIDEq Stay out of the shooter’s view.q Block entrances and turn off lights.q Groups of people should spread out when hiding.q Text 9-1-1 and text message others to silently communicate.q Stay in place until given the all-clear signal.SILENCE YOUR MOBILE PHONE OR SET IN AIRPLANE MODE Phones that buzz or ring will bring attention to places of hiding.FIGHT!q Commit to your actions. Fight. Do not hesitate.q Rally others and attack together.q Be prepared to inflict severe injury to shooter.q Throw objects or improvise weapons (staplers, scissors, chairs).FIRST DEPUTIES ON SCENE will not stop to help the injured. Their priority is to end the incident as fast as possible. Rescue teams will move in after the first deputies and will treat and move the injured to safety.
26BEFORE...q Store two weeks worth of supplies.q Refill your prescription medications.q Maintain health records in a safe place.q Consider vaccinations.DURING!q Stay away from others already sick.q Cover your cough.q Keep hands clean.q Contact your doctor for instructions if you are sick.Have any nonprescription drugs and other supplies on hand, such as pain relievers, stomach remedies, cough and cold medicines and vitamins.Practice other good health habits. Get plenty of sleep, be physically active, manage your stress, drink plenty of fluids, and eat nutritious food.Disease OutbreakWHEN TO WEAR A FACE COVERING?q If you are caring for someone who is sick q If you leave your home for essential errandsq If you are ill, coughing, and/or sneezing Before putting on a face covering, clean hands with soap and water or rub your hands thoroughly with hand sanitizer. Avoid touching your face covering and make sure there are no gaps between your face and the covering.
27Visit these sites to learn about how to prevent the spread of disease.OC Health Care Agencywww.ochealthinfo.com Center for Disease Control (CDC)www.cdc.govCDC’s Influenza (Flu) www.cdc.gov/fluU.S. Dept of Health and Health Serviceswww.hhs.govDIFFERENT KINDS OF MASKSDisease OutbreakHOW TO MAKE A FACE COVERINGFor more information, visit www.cdc.govQuality of face masks vary—follow guidelines provided by the CDC.FACE COVERINGLoose-fitting, contains coughs and sneezesand prevents droplets to transmit toothersSURGICAL MASKLoose-fitting, only filters out droplets—does not filter outairborne particlesN95 MASKTight fitting, filters at least 95% of large and small airborneparticles
28Disease OutbreakTERMSq Social distancing, also called “physical distancing,” means keeping space between yourself and other people outside of your home. To practice social or physical distancing:· Stay at least 6 feet from other people· Do not gather in groups· Try and stay out of crowded places and avoid mass gatherings. q Quarantine vs. Isolation Quarantine separates and restricts the movement of people who were exposed to a contagious disease to see if they become sick. These people may have been exposed to a disease and do not know it, or they may have the disease but do not show symptoms. Isolation separates sick people with a contagious disease from people who are not sick.q Safer-at-home order generally means that citizens should make every effort to stay at home to limit the spread of a virus. In some jurisdictions a safer at home order allows non-essential businesses to remain open if they limit capacity or self-impose physical distancing in their store.q Stay-at-home order tend to be more aggressive measures. Each city is different but most stay-at-home orders limit movement to essential activities (doctor visits, food, essential workers, etc.). Most states allow residents to go outside for exercise, but must maintain physical distancing.q Shelter-in-place order is the most restrictive. According to the CDC, shelter in place orders usually mean you should stay inside a building, room, or vehicle until additional guidance is given. Despite the more stringent nature of these orders, not all jurisdictions are using them the same. In some locations, public transit continues to operate as well as other essential businesses like grocery stores and pharmacies.WHEN AND HOW LONG TO STAY AT HOME
29EarthquakesBEFORE...q Secure your place by identifying hazards and securing movable items.q Plan to be safe by creating a disaster plan and deciding how you will communicate in an emergency.q Organize disaster supplies in convenient locations.q Minimize financial hardship by organizing important documents, strengthening your property, and considering insurance.DURING!q Drop, cover and hold on when the earth shakes.q Improve safety after earthquakes by evacuating if necessary, helping the injured, and preventing further injuries or damage.AFTER.q Check areas If it is safe, check for gas and water leaks, and broken electrical wiring or sewage lines. If there is damage, turn the utility off at the source and immediately report gas leaks to your utility company. q Stay Clear Stay away from downed power lines and warn others to stay away. Avoid gas, do not attempt to re-light the gas pilot unless your gas line has been thoroughly inspected. Call the Gas Company for assistance.q Public Safety Cooperate fully with public safety officials and follow instructions; they are trained to ensure safety. Avoid driving, do not use your vehicle unless there is an emergency.q After shocks Be prepared for aftershocks. Stay calm and help others. Notify contacts if you evacuate, leave a message at your home telling family members and others where you can be found.
30WHERE ARE THE FAULT LINES?Building assessment after an earthquakeAfter a major earthquake, the City of Aliso Viejo and Building and Safety Staff will evaluate damaged buildings for usage. Look for these notifications to determine if it is safe to enter any building.UnsafeDo not enter or occupyInspectedNo apparent structural hazard, may have minor damageRestricted UseEntry or occupancyis restricted as specifiedEarthquakes5229155579173133261241241405NEW PORT B LVDJAMBOREE RD1574Santa AnaSeal BeachBuenaParkFullertonAnaheimGarden GroveCosta MesaHuntingtonBeachNewportBeachIrvineDanaPointLake ForestTustinOrangeMission ViejoAnaheimHillsYorba Linda15PUENTE HILLS FAULT ELSINORE FAULT Laguna BeachRestricted UseEntry or occupancyis restricted as specifiedAlisoViejoNEWPORT INGLEWOOD FAULT
31Power OutagesBEFORE...q Build or restock your emergency preparedness kit, including a flashlight, batteries, cash, and first aid supplies.q Charge cell phones and any battery powered devices. Also keep alternative charging methods at all times.q Learn about the outages, preparedness, and safety. Visit www.sce.com or www.sdge.com.q Fuel up or Charge up Maintain the proper fuel or charge for your vehicle. If you use your car to re-charge devices, do NOT keep the car running in a garage, partially enclosed space, or close to a home, as this can lead to carbon monoxide poisoning. q Buy ice or freeze water-filled plastic containers to help keep food cold during a temporary power outage.DURING!q No flames Open flames are dangerous during a power outage. Only use flashlights for emergency lighting; candles can cause fires.q Food Keep refrigerator and freezer doors closed. An unopened refrigerator will keep food cold for about 4 hours.q Power off or disconnect all appliances and equipment in case of a momentary power “surge” that can damage computers and other devices. Consider adding surge protectors.q Purchase If you are considering purchasing a generator for your home, consult an electrician or engineer before purchasing and installing. Make sure it remains outside of the house.q Dress to prepare for the weather, if it’s cold outside layer clothing to stay warm and never use the oven as a source of heat. During a heatwave find places where it is cool, and avoid layering clothes.
32AFTER.q Throw away any food that has been exposed to temperatures 40° F (4° C) for 2 hours or more or that has an unusual odor, color or texture. When in doubt, throw it out!q Check If food in the freezer is colder than 40° F and has ice crystals on it, you can refreeze it.q Restock your emergency kit with new batteries, canned foods and other supplies used.q Contact your doctor or your local pharmacist if you’re concerned about medications having spoiled.q Reset Unplug any electrical appliances before resetting your circuit breaker to protect them from a power surge.q Information Do not call 9-1-1 for information—call only to report a life threatening emergency. If you do need to make a call, use the 3-1-1 number instead for any additional information.SOLAR PANELSLOW VOLTAGE POWER LINEUsed for Cable, Satellite and WifiSOLAR METERSCE METERTRANSFORMERTRIPLEXWIRINGWEATHERHEADHIGH VOLTAGE POWER LINEThe City of Aliso Viejo does not provide the electricity for the city; we rely on Southern California Edison (SCE) and San Diego Gas and Electric (SDGE) for electricity. If electrical power lines are down, don’t touch them. Keep your family and pets away. Report downed lines to 9-1-1. SCE Customer Service: 1 (800) 655-4555 SCE Report an outage: 1 (800) 611-1911SDGE Customer Service and to report an outage: 1 (800) 411-7343IDENTIFY YOUR POWER GRIDPower Outages
33Storms and FloodsBEFORE...q Assess the safety of your residence and belongings.q Clean drains and gutters around the house.q Maintain all slopes in a safe manner.DURING!q Do not cross rapidly flowing streams.q Check drainage systems at your home and driveways.q Watch for mudslides and adjust drainage to reduce mudslides.AFTER.q Return home only after officials inform you it is safe to do so. Don’t return to your flood damaged home if area is not safe.q Sandbags may help divert flood water, however they do not help when there is significant debris flow.q Drive slowly and carefully as many roads may have mud, debris, holes, and washed-out areas.q Assess damage; check hillsides, houses.Flooding is a temporary overflow of water onto land that is normally dry. Floods are one of the most common hazards in the U.S. They can affect an area as small as a local neighborhood or community, to as large as an entire river basin and multiple states.
34SAFETY TIPS FOR FLOODSHave a plan inplace before an evacuation is ordered.Avoid walking ordriving throughflood waters.Talk to yourneighbors abouttheir plans, andencourage themto evacuate early.Turn on yourTV/radio. You willreceive the latestweather updatesand emergencyinstructions.If there is achance of flashflooding, moveimmediately tohigher ground.Disconnectelectricalappliancesand do nottouch electricalequipment.WHEN IT’S RAINING...q Plan to arrive at your home or destination in a safe neighborhood. Remain there until well after the storm has ended.q Wait This could be hours or sometimes even days after the rain has stopped. Be particularly alert when driving. Watch the road for collapsed pavement, mud, fallen rocks, and other hazards.q Watch Bridges may be washed out, and culverts full or clogged. When you see water across a roadway, it may be difficult to see whether the road under the water has been washed away.Storms and Floods
35TerrorismBEFORE...In Orange County, “If You See Something, Say Something™” provides guidance to citizens on how to report questionable behavior or situations such as an unattended backpack in a public place or someone trying to break into a restricted area. Notably, the initiative does not promote spying on others, or making judgments based on beliefs, thoughts, ideas, expressions, associations or speech unrelated to criminal activity.q Observe surroundings Terrorists look for high visibility targets such as sporting events, political conventions, international airports, and high-profile landmarks.q Report threats Call or text to 911. To submit a tip, lead, or threat to the Orange County Intelligence Assessment Center, visit www.safeoc.com.q When traveling keep track of your belongings—do not accept packages from strangers. Locate emergency exits and stairways for buildings, subways, and crowded public areas.SEE something, SAY something!Preparing for terrorist attacks is the same as preparing for fires, earthquakes, and other emergencies.q Keep emergency supply kits.q Train in how to use fire extinguishers.q Practice evacuation drills and procedures.q Get CERT certified in CPR and first aid.q Establish a family meeting place and create an emergency communications plan.
36TYPES OF TERRORISMReport a tip, lead, or threat directly to the to Orange County Intelligence Assessment Center at: www.ociac.ca.govBioterrorismwww.ready.gov/bioterrorismRadiological attackswww.ready.gov/radiological- dispersion-deviceArsonwww.atf.gov/arsonCyberterrorismwww.ready.gov/cybersecurityNuclear attackswww.ready.gov/ nuclear-explosionChemical attackswww.ready.gov/chemicalSuspicious packageswww.fbi.gov/file-repository/suspicious-package-indicators.pdf/viewShootingswww.ready.gov/active-shooterTerrorism
37BEFORE...q Build an Emergency Supply Kit that includes plastic sheeting and duct tape.q Make a Family Emergency Plan—see appendix.q Know how to operate your home’s ventilation system.q Identify an above-ground shelter room with as few openings as possible.Read more about sheltering in place.DURING!q Listen to local radio or television stations for detailed information and follow instructions carefully. Remember that some toxic chemicals are odorless.q If you are asked to evacuate, do so immediately. Stay tuned to the radio or television for information on evacuation routes, temporary shelters and procedures. If you have time, minimize contamination in the house by closing all windows, shutting all vents and turning off attic fans. Take pre-assembled disaster supplies. Remember to help your neighbors who may require special assistance—infants, elderly people and people with access and functional needs.q If you are caught outside, stay upstream, uphill and upwind. In general, try to go at least a half mile (usually 8-10 city blocks) from the danger area. Do not walk into or touch any spilled liquids, airborne mists or condensed solid chemical deposits. Try not to inhale gases, fumes and smoke. If possible, cover mouth with a cloth or mask while leaving the area. Stay away from accident victims until the hazardous material has been identified.Hazardous materials can include explosives, flammable and combustible substances, poisons and radioactive materials. Emergencies can happen during production, storage, transportation, use or disposal. Hazardous Materials
38DURING!q If you are in your car, stop and seek shelter in a permanent building.If you must remain in your car, keep car windows and vents closed and shut off the air conditioner and heater.q If you are asked to shelter-in-place... · Bring pets inside. · Close and lock all exterior doors and windows. Close vents, fireplace dampers and as many interior doors as possible. · Turn off air conditioners and ventilation systems, or set ventilation systems to 100 percent recirculation so that no outside air is drawn into the building. · If gas or vapors could have entered the building, take shallow breaths through a cloth or a towel. · Avoid eating or drinking any food or water that may be contaminated. · Go into your pre-selected shelter room. · Seal gaps under and around the following areas with wet towels, plastic sheeting, duct tape, wax paper or aluminum foil: - Doorways and windows - Air conditioning units - Bathroom and kitchen exhaust fans - Stove and dryer vents with duct tape and plastic sheetingUse duct tape around the windows and doors and make an unbroken seal.Tape plastic over any windows in the room.Turn off all fans, heater or air conditioner.Hazardous Materials
39AFTER.q Listen to local radio or television stations for the latest emergency information.q Go to a designated public shelter if you have been told to evacuate or you feel it is unsafe to remain in your home. Act quickly if you have come in to contact with or have been exposed to hazardous chemicals.q Follow decontamination instructions from local authorities.q Seek medical treatment for unusual symptoms as soon as possible.q Place exposed clothing and shoes in tightly sealed containers.q Advise everyone who comes in to contact with you that you may have been exposed to a toxic substance.q Return home only when authorities say it is safe. Open windows and vents and turn on fans to provide ventilation.q Report any lingering vapors or other hazards to your local emergency services office.q Find out from local authorities how to clean up your land and property.Hazardous MaterialsWarning labels were developed to standardize toxic material notications for materials like fuel oil, antifreeze, blood, IV bags and tubing. Use this chart to help you how to read and understand hazmat placards. Each number represents the severity of the hazard. The diamond shape in the center concludes with all 4 categories. HAZARDOUS SIGNS1Health Hazard Deadly Extreme danger Hazardous Slightly hazardous Normal material43210Fire Hazard Below 73˚ F Below 100˚ F Between 100–200˚ F Above 200˚ F Will not burn43210FLASH POINTSSpecific Hazard42 Reactivity May detonateShock/Heat (may detonate)Violent chem. changeUnstable if heatedStable43210ACID Acid Alkali Corrosive Oxidizer Radioactive Use no waterACIDALKCOROXY W
40Home FiresBEFORE... SMOKE ALARMS A working smoke alarm significantly increases your chances of surviving a deadly home fire by 50%.q Install both ionization and photoelectric alarms in your home. You can also use dual sensor alarms which contain both ionization and photoelectric smoke sensors.q Test batteries monthly to ensure they are working properly. Batteries should be replaced every 6 months (daylight savings can be used as a great reminder) unless your alarm has a 10-year lithium-ion battery.q Ensure you have alarms installed in every bedroom, in the hallways outside the sleeping areas and on every level of your home. q Replace your alarms every 8-10 years or according to the manufacturer’s instructions.q Never disable a smoke alarm….EVER! SMOKE ALARM SAFETY FOR PEOPLE WITH ACCESS OR FUNCTIONAL NEEDSq Audible alarms are available for visually impaired people. These alarms should pause with a small window of silence between each successive cycle so that they can listen to the instructions or voices of others.q Vibrating pads or flashing light smoke alarms are available for the hearing impaired.q Use smoke alarms with a strobe light outside the home to catch the attention of neighbors.
41Home FiresBEFORE...q Have a family plan that identifies 2 ways out of every room in your home as well as a meeting place outside your home in case of an emergency.q Close before you dose. Sleep with your bedroom doors closed to stay safe in-home fire that could start while you are sleeping. Closed doors slow the spread of the fire and allow you more time to get out or shelter in place.q Crawl low and go. If a fire occurs, stay low to the ground, and make your way to the closet exit.q Make digital copies of valuable documents and records. Taking pictures of the contents of your home is also helpful should a home fire occur.q Consider installing an automatic fire sprinkler system in your home.q Contact your local fire department for additional information on fire extinguishers, smoke alarms, and home escape plans.AFTER.The following checklist serves as a quick reference and guide for you to follow after a fire strikes. q Get out and stay out. Once you are outside, call 9-1-1 and never go back inside.q Reach out to your local Red Cross or disaster relief service for temporary housing, food and medicines.q If you are insured, call your insurance company for detailed information on protecting your property, conducting inventory and fire damage restoration for your home. In you are NOT insured, contact a private organization for additional help and resources.q Notify your mortgage company of the home fire.
42Home FiresAFTER.q Check with the local fire department to ensure your residence is safe to enter. Discuss potential structural damage and ask for them to identify if utilities are safe to use or disconnected. NEVER attempt to reconnect the utilities yourself.q Inventory damaged property and household items. DO NOT THROW AWAY any damaged goods until your inventory is complete.q Save receipts for any money you spend related to fire loss. These receipts may be used later by the insurance company and to verify losses claimed on your income tax.PREVENT!The following checklist serves as a quick reference and guide for you to follow after a fire strikes. q Cooking · USE a kitchen timer and check on your food often. · STAY in the kitchen while you are cooking. If you must leave, even for a second, turn off the stove. · KEEP your cooking area clean by removing food packaging, kitchen towels or other combustible items. · PUT a lid or a fire extinguisher nearby when you are cooking. · ENFORCE a “kid-free zone” of 3 feet around the stove. · Wear short, close-fitting clothing or tightly rolled sleeves when cooking. · BBQ grills should be placed a safe distance from the home, deck railings, tables, overhanging branches, and areas where people gather. · NEVER use your stove for storage or to heat your home.
43Home FiresPREVENT!·q Smoking · SMOKE OUTSIDE and completely stub-out butts in an ashtray or a can filled with sand. · SOAK cigarette butts and ashes in water before throwing them away. · NEVER toss hot cigarette butts or ashes in the trash can. · NEVER smoke in a home where oxygen is being used, even if it is turned off. Oxygen can make the fire burn hotter and faster. · BE ALERT—never smoke in bed! If you are sleepy, have been drinking or have taken medicine that makes you drowsy, put your cigarette out first.q Electrical and Appliance Safety · REPLACE all worn, frayed, old or damaged cords immediately. · PLUG appliances directly into the wall, not into a power strip or surge protector. · CALL an electrician if your outlets are cracked, discolored, hot to the touch or flickering. · USE surge protectors when you can. · PLUG items into the proper outlets, never overloading them or forcing them to fit in a space they shouldn’t. · NEVER run cords under rugs or furniture.q Portable Space Heaters · CREATE a 3-foot zone where you can safely place the space heater for use. · ONLY USE space heaters that are UL certified and are equipped with an automatic shut off. · UNPLUG your space heater when it is not in use and never leave it plugged in unattended. · USE the heater in a well-ventilated room.
44Home FiresPREVENT!q Fireplaces and Wood stoves · INSPECT and clean wood stove pipes and chimneys annually and check for damages or obstructions monthly. · USE a fireplace screen that is heavy enough to stop rolling logs and is big enough to cover the entire opening of the fireplace. · MAKE SURE the fire is completely out before you go to sleep or leave the house.q Children · TEACH your children that fire is a tool, not a toy. · DISCUSS with your children those items that are never to be played with such as candles, lighters, and matches. · LOCK matches and lighters in a cabinet and ensure that they are out of the reach of your children. · NEVER LEAVE a child unattended near an operating stove, candle, or flame, even for a short time.
45Home FiresHOME FIRE SAFETYCheck the batteries in both smoke and carbon monoxide detectors twice a year in every room. Space heaters account for about 1/3 of home heating fires.Approximately 75% of chimney fires are caused by creosote buildup. Always store a fire extinguisher within reach of the stove.Approximately 41% of home fires start in the kitchen with 37% from oil and grease buildup.Dryer and washing machines are involved in 1 out of every 22 US home fires.!!!!Keep at least 3ft free around any space heater.Make sure to store a fire extinguisher in the garage.
46Ready: Year Round Readinessq Create Defensible Space Defensible space is the space between a structure and the wildland area that creates a buffer to slow or halt the spread of fire to a structure. Your can create defensible space by removing weeds, brush, and other vegetation from around your property.q Making Your Home Fire ResistantHarden Your Residence Construction materials and the quality of the defensible space surrounding the structure are what increases the chance of survival in a wildland fire.The fire season is a year-round reality, requiring first responders and residents to be prepared for the threat of wildland fire. It is not a question of if, but when, the next major wildland fire will occur. Through advanced planning, understanding, and preparation we can all be partners in the wildland fire solution.TipsConsider the following tips for hardening your home’s defensible space: q Ensure vegetation within 100 feet is well managed.q Use of noncombustible construction materials for decks, patio covers, and fences.q Prune tree branches within 10 feet away from your roof.q Clear pine needles and leaves from your roof and gutters.q Keep working fire extinguishers on hand.q Have multiple garden hoses that are long enough to reach any area of your home and other structures on your property.q Create a family emergency plan.Wildland Fire Action Guide
476 feet minimumclearanceVertical spacing Remove all tree branches at least 6 feet from the ground. If shrubs are under trees, additional vertical space is needed. Lack of vertical space can allow a fire to move from the ground to the shrubs to the treetops like a ladder. Minimum Vertical Spacing Between Trees and Shrubs. To determine the proper vertical space between shrubs and the lowest branches of trees, use the formula below. 5' shrub x 3' = 15 feet clearance needed between the top of the shrub and the lowest tree branches.15'5' shrubx 3Zone spacing5–30ft ZONE 15–30ftZONE 1 30–100ft ZONE 230–100ft ZONE 2Cut grasses down to a maximum height of 18 inches0–5ftZONE 0 Keep all branches a minimum of 10 feet away from chimneys, stovepipes, and heater outlets.Vegetation under windows shall be kept below 18 inches.Tree branches shall have 6 feet clearance above roofs, combustible fences, and combustible structures.Cut grasses down to a maximum height of 4 inchesTree branches shall be trimmed to limit fuel continuityWildland Fire Action Guide0–5ft5–30ft30 –100ftZONE 1ZONE 2ZONE 0
48ROOFS A EAVES B EXTERIOR WALLS C DECKS, FENCES +BALCONIESE ZONE 2 30-100 FTZONE 1 30FTDOORS + WINDOWSD ZERO VEGETATIONAND ZERO COMBUSTIBLESIN ZONE 0ZONE 0 0-5FT Roofs must be “Class A,” with ignition resistant materials such as composition, metal or tile.· Eaves can be protected by enclosing them with stucco or cement siding to prevent ignition. Vent openings should be covered with 1/8” metal mesh to stop ember intrusion. Do not use fiberglass or plastic mesh because they can melt and burn.· Exterior walls can be covered with non-combustible siding or stucco, with no gaps, cracks, or openings for embers to get in.· Weatherstripping around windows and doors can stop embers from entering the home. Choose double pane, tempered glass windows to protect from breakage if exposed to heat.· Balconies, decks, and fences attached to the building can be built with ignition resistant or non-combustible materials.A B D E C Wildland Fire Action GuideHarden your home to protect against embers.
49Set: Be Preparedq Ensure your ‘Go-Kit’ is packed and ready.q Know how to remain aware of the latest information associated with the threatening wildfire.q When possible, self-evacuate out of the impacted area.Go! Act Earlyq Get your ‘Go-Kit’ and leave well before the threat approaches. Utilize a planned route that is accessible.q Stay aware of the situation and follow your action plan.q Cooperate with local authorities during evacuation and re-entry processes.Public safety officials work very closely with wildland fire fighter partners to identify real-time evacuation routes and to provide as much lead time as possible.Wildfire instances are dynamic and can be unpredictable. Therefore, being prepared, remaining informed, and evacuating early are important aspects of surviving a wildland fire. Please take time to review the following partner agency webpages and links for informative wildland fire prevention, preparedness, and incident notification resources.For more information on Orange County Fire Authority’s Ready, Set, Go! program: ocfa.org/ReadySetGoCalFire’s Wildfire Preparedness: fire.ca.govUS Forest Service Wildland Fire Management: fs.usda.gov/managing-land/fireWildland Fire Action Guide
50>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>APPENDIX>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>This appendix includes:q Family Plan Formq HELP / OK Card
51 step 2: your family informationADDRESS _______________________________________________________________CITY _____________________________________ ZIP _______________________PHONE _________________________________ CELL _______________________NAME ______________________________________________________________PHONE _________________________________ CELL _______________________EMAIL ______________________________________________________________OTHER # or SOCIAL MEDIA _____________________________________________NAME ______________________________________________________________PHONE _________________________________ CELL _______________________EMAIL ______________________________________________________________OTHER # or SOCIAL MEDIA _____________________________________________NAME ______________________________________________________________PHONE _________________________________ CELL _______________________EMAIL ______________________________________________________________OTHER # or SOCIAL MEDIA _____________________________________________NAME ______________________________________________________________PHONE _________________________________ CELL _______________________EMAIL ______________________________________________________________OTHER # or SOCIAL MEDIA _____________________________________________NAME ______________________________________________________________PHONE _________________________________ CELL _______________________EMAIL ______________________________________________________________OTHER # or SOCIAL MEDIA _____________________________________________step 1: your family’s name in this box
52Information Phone Line: 911 for EMERGENCIES | 949-770-6011 for NON-EMERGENCIESTwitter and Instagram: CITY: @AlisoViejoCity, @CityOfAlisoViejoOC SHERIFF’S DEPT: @OCSheriffOCSD-ALISO VIEJO POLICE SERVICES: @OCSDAlisoViejoOC FIRE AUTHORITY: @OCFireAuthorityWeb: www.avcity.org/disasterpreparednesskeep important numbers and informationDOCTOR #1 _________________________PHONE ______________________________DOCTOR #2 _________________________PHONE ______________________________DOCTOR #3 _________________________PHONE ______________________________VET ________________________________PHONE ______________________________step 3: list your family’s meeting locations LOCATION #1 _____________________________________________________________________________________________________________________________________________________Instructions: _______________________________________________________________________________________________________________________________________________________________________________________________________________________LOCATION #2 _____________________________________________________________________________________________________________________________________________________Instructions: _______________________________________________________________________________________________________________________________________________________________________________________________________________________LOCATION #3 _____________________________________________________________________________________________________________________________________________________Instructions: _______________________________________________________________________________________________________________________________________________________________________________________________________________________step 4: local contacts NAME __________________________________ADDRESS ____________________________PHONE ______________________________EMAIL _______________________________NAME __________________________________ADDRESS ____________________________PHONE ______________________________EMAIL _______________________________
53step 5: out-of-area contacts NAM E __ ____ ___ ___________________________________________________________________________ADDRESS ___________________________________________________________________PHONE _____________________________________________________________________EMAIL __________________________________________________________________________NAM E __ ____ ___ ___________________________________________________________________________ADDRESS ___________________________________________________________________PHONE _____________________________________________________________________EMAIL __________________________________________________________________________step 6: insurance info HOMEOWNER/RENTAL POLICY #1 ___________________________________________________________________________CONTACT ____________________________________________________________________ACCT.# __________________________________________________________________________AUTO POLICY COMPANY #1___________________________________________________________________________CONTACT ____________________________________________________________________ACCT.# __________________________________________________________________________AUTO POLICY COMPANY #2___________________________________________________________________________CONTACT ____________________________________________________________________ACCT.# __________________________________________________________________________FAMILY MEDICAL INSURANCE #1___________________________________________________________________________CONTACT ____________________________________________________________________ACCT.# __________________________________________________________________________FAMILY MEDICAL INSURANCE #2___________________________________________________________________________CONTACT ____________________________________________________________________ACCT.# __________________________________________________________________________FAMILY MEDICAL INSURANCE #3___________________________________________________________________________CONTACT ____________________________________________________________________ACCT.# __________________________________________________________________________
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56HELPIF POSSIBLE, WRITE HOW MANY ARE IN NEED OF HELP AND WHAT AID IS NEEDED:WE ARE OKAY AND HAVE EVACUATED. CONTACT US AT:OKFOLD OR TEAR HERE
This guide was designed to meet low-vision standards where possible.ACKNOWLEDGMENTS OCSD City of Aliso ViejoSarah Limones, Senior Emergency Management Program CoordinatorChapman UniversityClaudine Jaenichen, Professor of Design>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>CITATION AND CONTENT CREDITCity of Newport Beach Emergency Management Program “Emergency Preparedness Guide” (2020) Dr. LuAn K Johnson “Map Your Neighborhood” ProgramLos Angeles Fire Department “LAFD Emergency Preparedness Guide” (2019)Ready.gov contributed to “Where to Get Help to Cope”The Guemil Project by Rodrigo Ramírez (www.guemil.info)