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ABOUT USOur vision is to redefine on-site concierge services and set new standards ofexcellence in event support. We envision a seamless and enjoyable experience forevent attendees, where they can rely on New Era Towing for not only towingservices but also as a reliable, professional extension of the event's hostingorganization. Our vision is to enhance guest satisfaction and contribute to theoverall success of every event we serve.Our mission is clear: to provide professional, prompt, and exceptional on-siteconcierge services to patrons attending events at the AT&T Center. We aim tomake every guest feel valued and well-cared for, offering them peace of mind andconvenience during their visit. New Era Towing is dedicated to being a trustedpartner, ensuring that events run smoothly, guests are attended to promptly, andyour organization's reputation is further elevated.NEW ERA TOWING | PAGE 02VISIONMISSIONAt New Era Towing, we pride ourselves on being a trusted name in eventsupport, with a strong history of excellence spanning over a decade. Ourexperience speaks volumes, having served prestigious events such as TheSan Antonio Stock Show and Rodeo for 10 years, and the BBQ for over adecade. As a unique player in the private property towing industry, we ownand operate our own heavy-duty fleet, ensuring top-notch service withoutrelying on external contractors.

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Private Property Towing: Our expertise covers towing services forlight, medium, and heavy-duty vehicles. Our commitment tocompliance ensures that vehicles parked in fire lanes, withoutvalid handicap permits in handicap spaces, and those occupyingreserved premium spaces will be promptly towed. All towingactivities are executed solely at the request and under thesupervision of your dedicated security team, giving you completecontrol. What sets us apart is our in-house heavy-duty fleet,ensuring reliability and consistency.On-Site Concierge Support: Our uniformed and trained staff willbe equipped with a company golf cart, complete with essentialtools like a compressor, jump box, and lockout kit. This ensuresquick assistance for event attendees.Soft Services: Our all-inclusive pricing encompasses soft services,such as providing transportation to the rideshare area and offeringchilled bottled water from our on-hand ice chest, ensuring guestcomfort and satisfaction.New Era Towing offers a comprehensive range of services designed toenhance the event experience at the AT&T Center:1.2.3.In choosing New Era Towing as your on-site concierge service provider,you are selecting a partner committed to your vision. We understand theimportance of creating memorable event experiences and are dedicatedto helping you achieve this goal.We welcome the opportunity to further discuss how our services alignwith your specific needs and expectations. Together, we can elevate theAT&T Center events and leave a lasting impression on every guest.WHATWE DO?SCOPE OF SERVICESNEW ERA TOWING | PAGE 03

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WHAT YOUGETPRICING STRUCTURENEW ERA TOWING | PAGE 04Base Rate: $198.70 per hour which Approximately: $1589.60 per game or$1788.30 per show *based on approximate hours given to us by Mr. JohnCastilloService Requests: Any soft service requests i.e., jump-starts, lockouts, air tothe tire, can be made by security through the service radio issued to ouron-site employee at the time of their arrival at the AT&T Center.Ticket Creation: Upon receiving a service request, we will promptly createa digital ticket for the requested service using our advanced towingsoftware.Access to Ticketing System: A designated member of your team will haveaccess to view and monitor the status of these tickets in our towingsoftware. This ensures real-time visibility into the services being provided.Vehicle Towing for Incorrect Parking: Costs related to towing vehiclesparked incorrectly will be the responsibility of the respective vehicleowners and are not included in our pricing. We will have a dedicated towtruck on property during the event. Towing Authorization: In the event that a vehicle needs to be towed dueto incorrect parking, the towing authorization ticket will be created in oursystem. Before any towing action is taken, a member of your security teamwill be required to sign our authorization ticket, granting explicitpermission for the removal of the vehicle.Photo Documentation: Our towing software allows for comprehensivephoto documentation of the vehicle in question, including its conditionand location. These photos will be accessible to both your team and ours,ensuring complete transparency in the towing process.On-Standby Personnel: We provide a dedicated individual on standby,ready to offer soft services and water to event attendees.Bottled Water: Our service includes chilled bottled water to keep guestscomfortable while waiting for assistance.1.5 Hours Before and After the Game: This time is allocated for thedelivery and pickup of our equipment, ensuring that we are fully preparedto assist your guests.Our pricing structure for providing on-site concierge services at the AT&T Centeris designed to be transparent and accommodating to your specific needs. Weare dedicated to delivering a comprehensive range of services that cater to bothyour event's logistics and the well-being of attendees. Here's a summary of ourpricing structure and our exclusive offer for event attendees:Pricing Structure:Inclusions:

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NEW ERA TOWING | PAGE 05Discounted Towing Services for Event Attendees: We understandthat vehicle breakdowns can happen unexpectedly, causinginconvenience during events. As a token of our commitment toenhancing your event experience, we are offering discounted towingservices to attendees.Affordable Assistance: Event attendees can take advantage of ourspecially discounted towing services, ensuring that help is accessibleand affordable when needed.Swift Response: Our highly trained team will be on standby, ready forrapid response to assist attendees in need, minimizing any disruptionto their event experience.Fair Pricing, Not Price Gouging: Our discounted pricing for towingservices is designed with the well-being of event attendees in mind.We are committed to offering fair and reasonable rates that preventprice gouging during events. Our goal is to provide assistance withoutburdening attendees with exorbitant costs.Transparent Pricing: We prioritize transparency and will provideattendees with a clear breakdown of the discounted pricing beforeany services are initiated.Professional Service: Attendees who utilize our towing services willreceive the same high level of professionalism and dedication toexcellence that defines New Era Towing.We are deeply committed to ensuring that your event attendees have apositive and stress-free experience. We understand that vehiclebreakdowns can be particularly inconvenient, and we are dedicated toproviding a solution that is both fair and convenient. In addition to ourstandard services and pricing, we are pleased to introduce a special offerexclusively for event attendees:Key Benefits:Our comprehensive pricing structure and exclusive offer for eventattendees reflect our commitment to excellence, affordability, andcustomer satisfaction. We aim to ensure that every aspect of your event,from logistics to guest experience, is exceptional.WHAT YOURATTENDEESGET

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Operations Mgt. Driver Manager Dispatch ManagerNEW ERA TOWING | PAGE 07Meet Our TeamAt New Era Towing, our team is the heart and soul of our commitment to excellence. Wetake immense pride in introducing you to the individuals who drive our mission forward:Barbara, Founder and Visionary: Barbara, the heart and soul of New Era Towing, isn'tjust a business leader—she's a passionate community advocate, dedicated to giving backthrough various charitable initiatives. Founding the company with a profound mission torevolutionize the perception of private property towing, Barbara has been a tireless forcein the industry. As a single parent and a minority woman in a traditionally male-dominated field, she's worked relentlessly to elevate industry standards, contributing hertime and expertise to the Legislative Committee at Southwest Tow Operators. Barbara'sstory is a beacon of inspiration, embodying our commitment to excellence and positiveindustry transformation at New Era Towing.Michael, Towing & Recovery Expert: With over three decades of experience in thetowing and recovery industry, Michael is a true industry veteran. His commitment toexcellence drives his belief in keeping our drivers up-to-date with the latest recoverytechniques. As a guiding force within our team, Michael provides strong leadership anddirection, ensuring that our services meet the highest standards.Felix, Rising from Within: Felix's journey with New Era Towing is a testament to hisdedication and growth within the company. Starting at the age of 17 in our office, he hasrisen through the ranks and now operates our heavy-duty trucks. His passion andexpertise contribute significantly to our service reliability.Marcelina, Towing Industry Expert: Marcelina brings over a decade of towing industryexperience to our team. Her deep understanding of the industry is invaluable. Marcelinais dedicated to staying up-to-date with the latest changes in towing regulations withTDLR (Texas Department of Licensing and Regulation).Our team is not just a group of individuals; we are a cohesive unit committed toproviding you with the highest level of service. Together, we embody the values ofprofessionalism, dedication, and community engagement that define New Era Towing.With such a passionate and experienced team, you can trust us to deliver on our promiseof exceptional on-site concierge services and event support at the AT&T Center.

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Operations Mgt. Driver Manager Dispatch ManagerNEW ERA TOWING | PAGE 08Our Core Values and Company Culture at New Era TowingAt New Era Towing, our identity is shaped by a set of core values that define ourcompany culture and guide our every action. We embody these principles in our dailywork, fostering an environment that thrives on Accountability, Commitment, andExcellence (ACE).Accountability: Accountability is the cornerstone of our operation. We take ownership ofour responsibilities and actions, ensuring that we meet and exceed the expectations ofour clients and partners. Our commitment to transparency, as reflected in our ticketingprocess, is a testament to our unwavering accountability. We are proud to uphold thehighest standards of ethical conduct and reliability.Commitment: Our team is bound by an unshakable commitment to our clients and ourmission. We go above and beyond to provide outstanding on-site concierge services. Thiscommitment extends beyond our professional duties; it reflects in our activeinvolvement in charitable causes and industry organizations. Barbara's dedication tochanging industry perceptions and Michael's tireless efforts to keep our team updatedexemplify our commitment to progress.Excellence: Excellence is not just a goal; it's our standard. Our team's collective expertise,led by Michael, ensures that we deliver nothing less than exceptional service. We foster aculture of continuous learning, keeping abreast of industry advancements andregulatory changes. Marcelina's dedication to staying informed with the latest industrydevelopments is a testament to our pursuit of excellence.Our core values of Accountability, Commitment, and Excellence (ACE) serve as ourguiding principles, setting the foundation for the way we operate and the service weprovide. They reflect our deep commitment to professionalism, communityengagement, and unwavering dedication to our clients.This ACE culture is not just a statement; it's our way of life at New Era Towing. It's thepromise we make to you as we embark on a journey to redefine on-site conciergeservices at the AT&T Center. We are confident that our team's collective dedication toACE will enhance your event experiences and set a new standard for excellence.

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