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F I for peace of mind 800 662 5519 AlphaWarranty com sales alphawarranty com

what to expect we are YOUR PARTNER Vehicles aren t perfect They break down and when they break down you need a partner that provides the best service for your customers and backs it up with the industry s highest ratings As our partner you can rely on our integrity expertise and innovation Keep reading to see for yourself why Alpha stands apart from the rest of the industry YOU CAN RELY on our Integrity EXPERTISE and innovation

Core VALUES OUR Story I N DUSTRY B EST S ERVICE Alpha Warranty Services believes in doing the right thing for our partners I N NOVATION and their customers It was this belief that started our company in 2002 and it s this belief that drives us today Alpha was founded because another administrator didn t value their customers They had stopped EM P OWER M EN T paying claims to dealerships that had personal relationships with our founder CEO He stepped in formed Alpha and covered those claims Why Because it was the right thing to do Today Alpha I N TEGR I T Y continues to deliver an unrivaled customer experience by valuing people over profit MISSION STATEMENT WOR K L I FE BAL ANCE Embrace change Challenge the status quo Create meaningful innovation Deliver an unrivaled customer experience with every protection plan Value people over profit knowing that this philosophy will benefit customers and employees alike TR AN S PAR ENCY F UN

REPUTATION MATTERS OUR REPUTATION 4 5 STAR Rating on Google WITH more than 1 300 reviews Alpha s Google rating is one of the best in the industry with one of the highest number of reviews Compare to the industry average Google rating of 2 27 stars and 134 reviews Alpha believes that providing industry best service and top of the line products is simply the right thing to do This principle has earned us one of the top Google ratings in the industry of 4 5 with more than 1 300 reviews compared to the industry average of 2 27 stars and only 134 reviews Since 2012 Alpha has also been honored with more than 20 national and local awards These awards range from individual achievements workplace flexibility and one of the top growing businesses in Utah These achievements show the Alpha team s dedication to industry excellence in all aspects of our business

MORE THAN 20 AWARDS WON AWARDS won Veteran Owned Business of the Year Executive of the Year Steve Rosenvall CEO 31 Fast 50 60 Utah 100 2019 Top Workplace Corporate Counsel Award Jef Olsen Attorney American Business Awards American Business Awards Utah Business Magazine MWCN Salt Lake Tribune Utah Business Magazine 11 Fast 50 51 Utah 100 Utah Business Magazine MWCN Patriot Award Jennifer Wood Call Center Manager Patriot Award Rick Olson Claims Manager 2018 Top Workplace When Work Works Salt Lake Tribune Salt Lake SHRM The National Guard CXO of the Year Jeremy Lindsey COO Utah Business Magazine The National Guard 20 in their 20s Jeff Robinson VP of Risk and Operations F I Digital Media Awards F I Express Utah Business Magazine See our website for a complete list of awards won since 2012 Google Reviews Robin W Mike N This was my first experience using the warranty I can t say enough about how helpful I absolutely love this warranty Water pump went out on my truck The warranty pretty and responsive everyone was at getting the claims taken care of I ve never had a positive much covered everything This is by far the best vehicle warranty I have ever purchased experience with a third party warranty service so when I called them up I was a little skeptical They took such great care to ensure the claim was handled professionally with a personal and genuine touch I will buy from Alpha again

HOW WE PROVIDE INDUSTRY BEST SERVICE QUALITY Support Alongside our agent network and in house service teams we work with your dealership individually to provide the support you and your customers need and expect Our support teams including customer service claims and sales are at the top of the industry when it comes to quickly taking your calls and authorizing claims We want to make sure that your dealership and your customers have access to the answers you need as quickly as possible 97 of callers give our service the highest satisfaction rating Data received from internally conducted survey

Our Processes are Fast and efficient 17 Seconds DEALER SUPPORT When your dealership calls our support team can usually take your calls within 17 seconds 25 Seconds YOUR CUSTOMERS SUPPORT On average your customers can expect their calls to be answered in under 25 seconds 36 Seconds CLAIMS Our claims department typically answers calls in less than 36 seconds 2 hours or Less CLAIMS PROCESSED More than two thirds of claims are processed in two hours or less Work with one adjuster CLAIMS ADJUSTERS The same claims adjuster handles the claim from start to finish Self Inspections for Claims SELF INSPECTIONS Our claims processing times can be sped up with self inspections Data based off 2019 statistics

What we offer creates success FAST AND EASY F I FOR TODAY S CUSTOMER Alpha Warranty Services has created fast and easy F I for today s customers with our proprietary sales portal Zoom Now you can easily compare products adjust pricing and review reports at the touch of a button Dealers using Zoom have reported an average 17 increase in markup and 13 increase in average selling price EASILY COMPARE PROGRAMS FULL REPORTING PAY ONLINE Need help choosing the best program Zoom gives you the ability to easily compare up to three programs side by side Stay on top of and better monitor your sales performance with Zoom s full online reporting tools It s all about convenience Manage remittances and make online credit card and ACH payments right in Zoom

Simple USER INTERFACE Your customer s new vehicle will be protected even faster with Zoom s simple user interface With only four simple steps the deal will be done before you know it STEP BY STEP Sales Process No more confusing sales processes Zoom is user friendly and takes you through the sale one step at a time The progress bar at the top of the page tells you how much more information you ll need to complete before the sale is concluded COMPARISON Tool Not sure which product is the best for your customer With Zoom s program comparison tool that s no longer a problem You ll find the best product with the click of a button

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