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Alpha Award Winning Customer Service

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An Award-Winning CompanyMIKE N.“I absolutely love this warranty. Water pump went out on my truck. The warranty pretty much covered everything. This is by far the best vehicle warranty I have everpurchased.”ROBIN W.“This was my first experience using the warranty. I can’t say enough about how helpfuland responsive everyone was at getting the claims taken care of. I’ve never had apositive experience with a third-party warranty service, so when I called them up, Iwas a little skeptical. They took such great care to ensure the claim was handledprofessionally with a personal and genuine touch. I will buy from Alpha again.”#31Fast 50-Utah Business Magazine#60Utah 100-MWCN2020Top Workplace-Salt Lake TribuneCorporate Counsel Award Jef Olsen, Attorney-Utah Business MagazineExecutive of the Year Steve Rosenvall, CEO-American Business AwardsVeteran-Owned Business of the Year-American Business Awards-The National Guard-Utah Business Magazine#11Fast 50#37Utah 100Patriot AwardJennifer Wood,Patriot AwardRick Olson,2018, 2019, 2020Top WorkplaceWhen Work WorksCXO of the YearJeremy Lindsey,20 in their 20sJeff Robinson,F&I DigitalMedia AwardsUtah BusinessMagazine-MWCNCall CenterManagerClaims Manager-The National Guard-Salt Lake Tribune-Salt Lake SHRMCOO VP of Risk andOperations-F&I Express-Utah Business MagazineSee our website for a complete list of awards won since 2012.GOOGLE R EVIEWS

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How We ProvideIndustry-Best ServiceIn addition to our agent network and in-house service teams, we work with your dealership toprovide the support you and your customers need and expect. Our support teams, includingcustomer service, claims, and sales, are at the top of the industry when it comes to promptly taking your calls and authorizing claims.We want to make sure your dealership and your customers have access to the answers you need as quickly as possible.QUALITY SUPPORT97%OF CALLERSGIVE OURSERVICE THE HIGHESTSATISFACTION RATINGData received from internally conducted survey.

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Our Processes AreFast and Efficient17 SECONDS*DEALER SUPPORTWhen your dealership calls, our support team can usually take your calls within 17 seconds.2 MINUTES 45 SECONDS*YOUR CUSTOMERS’ SUPPORTOn average, your customers can expect their calls to be answered quickly and professionally.1 MINUTE 44 SECONDS*CLAIMSOur claims department typically answers calls in less 2 minutes.2 HOURS OR LESS*CLAIMS PROCESSEDMore than two-thirds of claims are processed in two hours or less.WORK WITH ONE ADJUSTERCLAIMS ADJUSTERSThe same claims adjuster handles the claim from start to finish.SELF-INSPECTION FOR CLAIMSSELF-INSPECTIONSOur claims processing times can be sped up with self-inspections.*Data based off 2021 COVID impacted statisticsDealer-focused claims tracker technologyCustomer-focused claims tracker technologyClaimsTracker™