Return to flip book view

Message City ofKimberleyPREPARED BY:KATE MILNE, MHS, MSC, CEPPRINCIPAL CONSULTANT, CARDEA HEALTH CONSULTINGAge-FriendlyAccessibilityPlan

ACKNOWLEDGEMENTS4EXECUTIVE SUMMARY5INTRODUCTION6AGE-FRIENDLY DOMAINS7UNIVERSAL DESIGN8SOCIAL DETERMINANTS OF HEALTH9ACCESSIBILITY ADVISORY COMMITTEE11CORE AREAS FOR IMPLEMENTATION13COMMUNITY PROFILE20HOW THE AGE-FRIENDLY ACCESSIBILITY PLAN CAME TOGETHER23REVIEW OF CITY DOCUMENTS24COMMUNITY ENGAGEMENT34Table ofContentsPage 2 of 132TABLE OF CONTENTSJump to a section by clicking the page numberLook for this button throughout the reportClick to come back to this page

Page 3 of 132TABLE OF CONTENTSTHE PLAN38ACCESSIBLE OUTDOOR SPACES AND PUBLIC BUILDINGS40BIG IDEA - Winter Accessibility: How you can help50BIG IDEA - Be Prepared for Emergencies65AFFORDABLE AND ACCESSIBLE TRANSPORTATION OPTIONS68HOUSING CHOICES THAT ALLOW FOR AGING IN PLACE77OPPORTUNITIES FOR SOCIAL PARTICIPATION AND WELL-BEING83BIG IDEA - Connecting generations to build community88BIG IDEA - Para-athletics and Adaptive Sport Tourism91ACCESS TO COMMUNITY SUPPORT AND HEALTH SERVICES97RESPECT, SOCIAL INCLUSION, AND CULTURAL SAFETY103BIG IDEA - Promoting inclusion: An Age-Friendly Accessible Business Program108CIVIC ENGAGEMENT AND EMPLOYMENT OPPORTUNITIES112CLEAR COMMUNICATION AND INFORMATION SHARING119MONITORING AND EVALUATION OF PLAN IMPLEMENTATION127CONCLUSION AND NEXT STEPS128MAKING IT EASY FOR RESIDENTS TO SHARE FEEDBACK129APPENDIX I: WORKS CITED130APPENDIX II: RESOURCES132

AcknowledgmentsPage 4 of 132Accessibility Advisory Committee MembersCurrentCaprice Hogg, ChairRita Pak, Vice ChairHelen Farquhar, Committee MemberJayme Goldie, Committee MemberMaya Huppie, Committee MemberJeremy Irons, Committee MemberDiana Fox, Council representative Grant funding:BC Healthy Communities Age-friendly Communities Grant Program inpartnership with the Ministry of HealthPlan H Healthy Communities Grant ProgramCommunity OrganizationsInterior HealthColumbia Basin Alliance for LiteracyHealth Kimberley Food Recovery DepotHelping Hands Food BankCommunity ParamedicsKimberley Health Care AuxiliaryKimberley Loan CupboardKimberley and District Chamber ofCommerceTABLE OF CONTENTSPastSam Coates, Past Committee MemberWoody Maguire, Past Council RepresentativeSteven Royer, Past Council Representative Kimberley Public LibrarySchool District No. 6Seniors Helping SeniorsBetter at HomeSummit Community ServicesKimbrook ManorGarden ViewKimberley Adult Day ProgramThank you to the many individuals and organizations that contributed to the age-friendlyaccessibility planning process, including:

ExecutiveSummaryPage 5 of 132The City of Kimberley has launched thisinitiative to create an Age-Friendly AccessibilityPlan. This comprehensive plan aims to identify,eliminate, and prevent barriers to accessibilitywithin the city while acknowledging theprogress and leadership the community hasalready demonstrated in this area.Kimberley faces unique challenges andopportunities to create an accessible City for allits residents. Notably, thirty-four percent of thecity's population is over the age of 55, and 24%is over 65, underscoring the need for initiativesthat cater to older adults as well as othergroups with accessibility needs.The Age-Friendly Accessibility Plan addressesvarious critical aspects of city life, includingaccessible outdoor spaces and publicbuildings, affordable and accessibletransportation options, housing choices thatsupport aging in place, opportunities for socialparticipation and inclusion, and access tocommunity support and health services. Additionally, clear communication and informationsharing are emphasized to ensure that all residentsare informed and engaged.Key components of the Plan include:A community needs assessment ofaccessibility and age-friendly needs inKimberley.Recommendations for updating existing plans,such as the Active Transportation Network Planand the Housing Needs Assessment, tointegrate accessibility considerations.An action plan for the City of Kimberley,including prioritization systems and specificrecommended actions for city properties andassets, older adults, para-athletics, andadaptive sports tourism.A decision-making framework incorporating anaccessibility lens to guide organizationalprocesses.Identification of potential funding sources tosupport the implementation of the plan'srecommendations.This framework ensures that Kimberley remains avibrant, accessible, and inclusive community,accommodating the needs of all its residents andvisitors. The comprehensive plan reflects the city'scommitment to creating an environment whereevery community member can thrive.TABLE OF CONTENTS

IntroductionPage 6 of 132Kimberley, British Columbia, is located on theancestral territories of the Ktunaxa Nation onthe edge of the Purcell Mountains. Covering anarea of 61.6 km², this former mining town hassuccessfully transformed into a touristdestination and an attractive place for newresidents. With changing demographics, Kimberley facesunique challenges and opportunities in creatingan accessible city. For example, removingaccessibility barriers in the city provides anopportunity for increased accessible outdoorexperiences and further developing para-athletic and adaptive sport tourism. Projectionsof an aging population highlight the need forinitiatives that accommodate older adults. Toaddress these challenges and opportunities,the City initiated an age-friendly accessibilityassessment process intended to enhance age-friendliness and accessibility throughoutKimberley.The age-friendly community planning process helpscreate inclusive, accessible communities where allresidents can age safely, actively, and with dignity.The Province of British Columbia, in partnership withother organizations, provides funding and resourcesto support this work, helping communitiesimplement age-friendly projects that improve thequality of life for all residents. Municipalities andIndigenous communities engage in assessments,planning, and action to address local needs. InBritish Columbia, this process is supported throughthe Age-friendly BC initiative, which follows theglobally accepted eight age-friendly domains. The Accessible British Columbia Act and itsregulations require all local governments in B.C. totake specific steps to improve accessibility. Underthese guidelines municipalities must establish: (1) an accessibility advisory committee, (2) an accessibility plan that is prepared andreleased every three years, and (3) a mechanism for public feedback on accessibility. These requirements ensure that municipalitiesactively plan to identify, remove, and preventbarriers, informed by the input of people withaccessibility needs. Notably, the Act allows flexibilityin how municipalities meet these obligations. TABLE OF CONTENTS

Housing choices that allowfor aging in placeOpportunities for socialparticipation and inclusionWith the support of age-friendly funding fromthe Province of British Columbia, the City ofKimberley is undertaking a proactive approachto assess and plan for accessibilityimprovements that benefit the entirecommunity. This initiative underscores the Cityof Kimberley's dedication to fostering aninclusive environment where residents andvisitors alike can thrive regardless of age orability. The City engaged Cardea Health Consulting tolead the development of the Age-FriendlyAccessibility Plan . Our process began with athorough review of existing City documents andpolicies followed by a comprehensive needsassessment, which provided the foundation fordeveloping the Age-Friendly Accessibility Plan .The assessment emphasized ways to identify,remove, and prevent barriers to accessibilitywithin the city while highlighting Kimberley'saccessibility strengths. Communityengagement was a crucial part of this process,ensuring that the needs of individuals withdiverse abilities were considered. Additionalrecommendations focused on supporting olderadults and enhancing para-athletics andadaptive sports opportunities within thecommunity. This Age-Friendly Accessibility Plan addressesvarious aspects of city life using the eight age-friendly domains as a framework, which areshown on the right. The findings andrecommendations in this report will referenceand be organized according to these domains.Accessible outdoor spacesand public buildingsAffordable and accessibletransportation optionsAccess to communitysupport and health servicesRespect, social inclusion and cultural safetyCivic engagement andemployment opportunitiesClear communication andinformation sharingPage 7 of 132Age-FriendlyDomainsTABLE OF CONTENTS

Equitable Use: Designs are accessibleto all people.Flexibility in Use: Accommodatesindividual preferences and abilities.Simple and Intuitive Use: Easy tounderstand regardless of userexperience.Perceptible Information: Communicatesnecessary information effectively.Tolerance for Error: Minimizes hazardsand adverse consequences of actions.Low Physical Effort: Efficient andcomfortable to use.Size and Space for Approach and Use:Appropriate size and space for varioususers.[4]UniversalDesignPage 8 of 132It is also important to understand that whilecommunity input shapes many recommendationsin this report, universal design principles shouldremain the foundation for any use of thisdocument or future planning.Universal Design is defined as "the design ofproducts and environments to be usable by allpeople, to the greatest extent possible, withoutthe need for adaptation or specialized design." It aims to create inclusive, accessibleenvironments for people of all ages, abilities, andbackgrounds concerning physical environments,products, communication, and services. Theseven principles are described in the table to theright. [1][2]The Accessible British Columbia Act, enacted inJune 2021 and followed by the Accessible BritishColumbia Regulation in September 2022,provides a framework to improve accessibilitythroughout the province. The Act requires localgovernments to develop three things: An accessibility committee to addressaccessibility issues and provide guidance onremoving barriers.An accessibility plan that identifies, removes,and prevents barriers that impactaccessibility within their jurisdiction.A public feedback mechanism, allowingpeople to comment on the accessibility planand report barriers encountered whenengaging with municipal services. The Act defines accessibility broadly, recognizingthe diverse challenges faced by individuals withaccessibility needs. These can include limitations invision, movement, cognition, learning,communication, hearing, mental health, and socialrelationships. The Act's core objective is to advanceinclusive communities where all residents canparticipate fully in work, recreation, and dailyactivities.[3]7 Principles of Universal DesignTABLE OF CONTENTS

Socialdeterminantsof healthPage 9 of 132The social determinants of health (SDOH)refer to the non-medical factors thatinfluence health outcomes,encompassing the conditions in whichindividuals are born, grow-up, live, work,and age. These determinants includevarious social, economic, andenvironmental factors such as income,education, employment, housing, accessto nutritious food, healthcare quality, andsocial support networks. Researchindicates these factors significantlyimpact health outcomes, often more thanmedical care or genetics alone. SDOHare closely tied to health inequities, withdisadvantaged populations facing greaterbarriers to health-promoting resourcesand higher risks of adverse healthoutcomes. Individuals with accessibility needs canencounter unique barriers related toSDOH, including stigma, discrimination,and exclusion from education,employment, and public health initiatives.These barriers result in higher rates ofpoverty, food insecurity, housinginstability, and unmet healthcare needs.Accessibility challenges in transportation,assistive technologies, and public spacescan hinder their social participation andindependence.[5]TABLE OF CONTENTS

Page 10 of 132Community consultation participants,including service providers, highlightedseveral critical social determinantsimpacting some seniors and those withaccessibility needs. These included:Poverty and social isolation as centralconcerns.Many seniors face financial hardshipsdue to insufficient pensions or lowincomes.Rising living costs, such as propertytaxes and grocery prices, exacerbatethese struggles. Not surprisingly, ouranalysis found that socioeconomicstatus significantly predicted accessto healthy food options.Community initiatives, like foodhampers and the firewood recoveryprogram provide some relief buthighlight deeper systemic issues.Social isolation results fromtransportation barriers, harshweather conditions, or seniors'reluctance to seek help.Programs such as SWIM (SeniorsWellness in Motion), Seniors HelpingSeniors, and Better at Home helpreduce loneliness.Food insecurity is a pressing concern,with many seniors struggling to affordnutritious food due to high housingcosts and limited financial resources.Older adults and individuals withaccessibility needs are significantlyimpacted by social determinants ofhealth. For older adults, factors such aseconomic instability, social isolation,inadequate housing, and limited accessto healthcare are particularly problematic.Many older adults face social isolation,which can lead to loneliness, cognitivedecline, and worsened chronicconditions. Economic challenges, suchas fixed incomes or poverty, exacerbatedifficulties in accessing nutritious food,safe housing, and healthcare services.Additionally, ageism and discriminationcan further limit their opportunities forhealthy aging.TABLE OF CONTENTS

Photographs provided by Committee Members. On the left,an example of a sidewalk that is not accessible for manypeople. On the right, an example of an accessible sidewalk. AccessibilityAdvisoryCommitteePage 11 of 132In 2024, the City established anAccessibility Advisory Committee toaddress issues related to accessibilitywithin the community. All committeemembers either have accessibility needs orcare for someone who does. One of theirinitial tasks was to identify areas where theyfelt the City was doing well regardingaccessibility and areas for improvement.The committee identified the followingaccessibility assets and barriers:TABLE OF CONTENTS

Page 12 of 132Recreation areas and facilitiesBusinesses in the Platzl withwheelchair rampsAquatic Centre, Nordic Centre, andaccessible Athlete Training CentrePaved multi-use pathwaysElevator access at Centre 64Inclusive community with supportiveneighboursAccessibility Advisory Committee andproposed Plan developmentWebsite communicationsIncreased bus servicesNew mountain bike trailsAccessibility AssetsInsufficient bus services duringevenings and weekendsGravel shoulders on newly paved roadsLack of sidewalks in certain areasInadequate snow removal in the PlatzlSnow removal on sidewalks Accessibility challenges in the PlatzlAccessibility issues in CouncilChambersOnly one light-controlled intersectionLimited visibility when traffic turns rightfrom Wallinger onto RossConnectivity of the pavementAccessibility requirements fordevelopersOpportunities for the AccessibilityAdvisory Committee to inform planningand developmentAreas NeedingImprovementPrevious committees have successfullyimplemented small-scale projects that improvedaccessibility, such as painting steps and pavingpathways. Their ability to execute tangible initiativesdemonstrates the value of grassroots efforts inenhancing community infrastructure. The currentCommittee includes a member of the previousgroup, which has supported continuity andleadership within this newly formed AccessibilityAdvisory Committee.Photograph and quote provided by a Committee Member. “The image immediatelygave me a sense ofempowerment. What aninteresting and motivatedgroup of people. So glad tobe part of this group.”TABLE OF CONTENTS

Core areas forimplementationTo move from planning to action, the City of Kimberley shouldimplement the Age-Friendly Accessibility Plan recommendationsin alignment with the Accessible British Columbia Act by focusingon four core areas. The pages in this section summarizesuggested steps to operationalize the commitments and ensuresustainable, inclusive change.These summaries provide an overview of the detailed actionsdescribed in the largest section of the report, “The Plan.” Page 13 of 132TABLE OF CONTENTS

Prioritize improvements in high-traffic areassuch as City Hall, the library, and recreationareas, including installation of ramps, tactilewayfinding, and accessible washrooms.Integrate accessibility upgrades into assetmanagement plans, ensuring that futurerenovations or builds meet universal designstandards.Incorporate into the capital improvement planthings like sidewalk repairs, curb let-downinstallations, and the addition of audible andflashing pedestrian signals.Review all municipal communication platformsand public materials to identify and removebarriers, ensuring that digital content followsWCAG 2.1 standards.Work with the Planning department to introduceaccessibility-focused zoning amendments,support universal design in new builds, andexplore incentives for developers prioritizingage-friendly features.1-PublicSpaces andBuildingsPage 14 of 132Actions to take:Implementation goals:TABLE OF CONTENTS

Page 15 of 132Amend Council decision-making frameworks toinclude an accessibility lens, incorporatinguniversal design, inclusion, and adaptabilityprinciples into policy reviews and projectevaluations.Update the Official Community Plan (OCP) andrelated municipal strategies (e.g., transportation,housing, active transportation) to align withaccessibility goals identified in the Age-FriendlyAccessibility Plan .Use the Accessibility Advisory Committee as anadvisory body for ongoing policy developmentand priority-setting processes, ensuringaccessibility remains embedded in municipalgovernance.Suggested actions2-IntegratingAccessibilityinto CityPlanning andDecision-MakingTABLE OF CONTENTS

3-CommunityEngagementandTransparencyPage 16 of 132Maintain a diverse Accessibility AdvisoryCommittee that meets regularly and reflects thevoices of persons with accessibility needs, olderadults, and Indigenous peoples.Plan and deliver inclusive engagement activities,such as town halls, online surveys, and focusgroups with accommodation supports and plainlanguage summaries.Provide regular updates to participants bysharing how their input has shaped decisions,ideally through a dedicated section on the City’swebsite, accessible emails, and printednewsletters.Ensure all engagement materials are designedto be inclusive, following the model used byAccessible Canada (e.g., offering materials inlarge print, audio, and accessible PDFs).How to implement:TABLE OF CONTENTSThe Mayor has been taking your questions directly for 10 years! If you’ve got a question, head to engagekimberley.ca to Ask the Mayor!

Conduct an accessibility review of all sportsand recreation assets from a “para-ready”perspective, identifying required upgradesfor competition-level adaptive use.Collaborate with regional and provincialsports organizations to develop inclusivesports tourism events and provide logisticalsupport for hosting adaptive competitions.4-SupportingPara-Athleticsand AdaptiveSportsTourismPage 17 of 132Implementation goals:TABLE OF CONTENTS

A highly effective decision-making tool to include in the implementation recommendations of theKimberley Age-Friendly Accessibility Plan is a Multi-Criteria Decision Analysis (MCDA) matrix. MCDA is astructured decision-support tool that allows municipalities to compare and prioritize initiatives based on aset of weighted criteria. It is especially useful when different projects or upgrades compete for limitedresources.This tool could help prioritize accessibility actions by evaluating them against key principles of theAccessible British Columbia Act (i.e., inclusion, universal design, adaptability, and self-determination)while considering practical constraints such as budget, feasibility, and urgency.The following information provides the process for using MCDA Matrix in the implementation of the reportrecommendations:Using a decisionmatrix to implementrecommendationsPage 18 of 132Step 1: Define Evaluation CriteriaInclude both values-based and operational criteria. For example:MeasureDescriptionAccessibility ImpactTo what extent does this action remove or prevent a barrier?InclusivenessDoes it benefit multiple groups (e.g., older adults, people withaccessibility needs, children)?FeasibilityHow easily can the action be implemented with existing resources?Cost-effectivenessDoes the action provide good value for investment?UrgencyHow urgent is the need for the action?Public SupportWas this identified by the Accessibility Advisory Committee or duringengagement?TABLE OF CONTENTS

Page 19 of 132Step 2: Weight the CriteriaThe decision makers would start by assigning weights to reflect importance. In this example,“Accessibility Impact” may be weighted more heavily than “Cost-effectiveness” if the goal is tomaximize inclusion regardless of financial cost. The weights should be a number between one andten, with ten being the most important, or heaviest, weight.Proposed ActionAccessibilityImpact (x5)Feasibility (x3)Cost-effectiveness (x2)Total ScoreUpgrade curblet-downs atdowntowncrossings4 (20)5 (15)4 (8)43Launch adaptivesport program5 (25)2 (6)3 (6)37Step 3: Score Each InitiativeEach proposed action (e.g., making City Hall fully accessible, improving pedestrian crossings,launching adaptive sports programs) is then scored against the criteria on a standardized scale. Inthe example below, one indicates low impact potential and five indicates high impact potential.Whenever possible, scoring should involve a mix of City staff, the Accessibility Advisory Committee,and community partners.Step 3: Calculate Weighted Scores and Rank ProjectsMultiply the score for each of the criteria by its weight, then sum the total for each project. This allowsthe City to rank projects in order of strategic fit and community value. In the example below, curbletdowns are seen to have a relatively high impact in all of the criteria. An adaptive sport program hasa high impact on accessibility, but scores low on feasibility and cost-effectiveness. In this example,the curb let-downs should be prioritized over the sport program.Example Multi-Criteria Decision Analysis (MCDA) matrix Implementation ConsiderationEmbed the tool into planning cycles: Use the MCDA matrix annually or during budget planning.Use collaboratively: Involve the Accessibility Advisory Committee to maintain transparency and inclusion.Digital Tools: The matrix can be built and updated easily in Excel, or more sophisticated planning tools.TABLE OF CONTENTS

Kimberley has several strengths that contribute to itsaccessibility and age-friendly environment. The city is known forits welcoming community and scenic natural surroundings. Trailssuch as Rails to Trails and the Marysville pathways are generallywell-maintained and provide recreational opportunities forcommunity members. The Platzl area is particularly valued for itswalkability, with essential services such as grocery stores andbanks in close proximity. Additional community assets includecommunity paramedic services, a variety of local transit services,and accessible activity spaces such as Centennial Hall andCenter 64. Strong volunteerism and nonprofit engagementfurther enhance community support networks.Kimberley remains an appealing place for older residents. Thetown offers a variety of activities that promote engagement andphysical well-being, including hiking, line dancing, swimming,bingo, and pickleball. Additionally, the strong sense of communityfosters a supportive environment where residents are willing toassist seniors in need. CommunityProfilePage 20 of 132TABLE OF CONTENTS

Page 21 of 132Kimberley's demographic profile highlights theincreasing significance of accessibilityplanning, particularly for an aging population.According to the 2021 long-form census andBC Stats projection information, Kimberley'spopulation of 8,115 residents is projected to riseto 10,000 by 2045. Thirty-eight percent areover age 55, twenty-four percent (compared to19% nationally) are 65 years or older, and themedian age is 45 years old (compared to 42nationally). Within the next 20 years, thepopulation of those over 65 is expected toincrease to 27%, while the percentage of thoseover 55 is projected to reach 41%.[6][7]Language data indicates that Kimberley ispredominantly English-speaking, with 93% ofthe population speaking English only and 7%speaking both English and French. A smallerproportion (0.1%) speaks neither officiallanguage.[8]Additionally, 31% of households consist of oneperson, emphasizing the need for accessiblecommunity infrastructure and services to supportsocial inclusion and independent living.Population ProfileHousing patterns further shape accessibilityneeds in Kimberley. Single-detached homesare the most prevalent housing type,accounting for 78% of all 3,595 privatedwellings. This presents both opportunities andchallenges for aging in place. While thesehomes may provide space and comfort, theymay also require significant modifications, suchas ramps or stairlifts, to accommodatechanging accessibility needs. Apartments insmaller buildings make up just 12% of dwellings,offering limited alternatives for more accessiblehousing. HousingTABLE OF CONTENTSHousing Mix in Kimberley

Page 22 of 132Kimberley faces financial constraints that maylimit its ability to fund new accessibilityinitiatives. A significant portion of the Citybudget is allocated to maintaining aginginfrastructure, including replacing outdated claypipes and upgrading an undersized wastewatertreatment facility. The financial strain iscompounded by artificially low taxes during theCOVID-19 era, which has now led to a need forincreased taxation to fund necessaryinfrastructure repairs. Other challenges includethe need to balance diverse communitypriorities such as:Fiscally responsible asset managementwithin City budgets where practices such assingle-side sidewalk installation arefollowed to reduce long-term maintenancecosts.A commitment to dark-sky principles, whichaim to minimize light pollution whilepreserving visibility and safety. Protection and enhancement of the naturalenvironment recognizing that features suchas soft surface trails support ecologicalgoals but may also limit accessibility forthose with mobility challenges.Balancing investments in both existinginfrastructure and new accessibility initiativesalso remains a key challenge. For example,Centennial Hall is a valued community asset butrequires expansion or replacement toaccommodate the needs of the city’s growingpopulation. The City relies significantly ongrants to complete this type of work.Challenges to AddressingAccessibilityTABLE OF CONTENTSEconomic data reveal a diverse range ofincome levels among Kimberley residents, witha median individual after-tax income of$44,000 and a median household income of$81,000. However, 9% of the population and10% of seniors aged 65 and older live in low-income situations, as defined by the Low-Income Measure After Tax (LIM-AT). Thiseconomic reality may limit access to servicesand hinder the ability to fund necessaryaccessibility upgrades to homes or vehicles,particularly among those already vulnerable.These demographic insights highlight the needfor targeted strategies to improve accessibilityin Kimberley. With a significant agingpopulation, housing modifications, accessiblepublic spaces, and affordable services areessential to creating an inclusive community.Additionally, efforts to ensure economicbarriers do not prevent residents fromaccessing these supports will be critical inmeeting the city’s evolving needs.Socioeconomics

Page 23 of 132How the Age-FriendlyAccessibilityPlan cametogetherIn this section you will find: Review of City DocumentsCommunity EngagementTABLE OF CONTENTS

Review of City documentsDeveloping this Age-Friendly Accessibility Plan started bythoroughly reviewing Kimberley's existing plans, bylaws, andpolicies. This review was essential to identifying gaps, confirmingexisting features, and recommending targeted strategies thatalign with a more inclusive and accessible community. The Official Community Plan, sets a high-level policy frameworkto anticipate and address future community needs in Kimberley. The Active Transportation Network Plan guides decisions relatedto improving safe and inclusive connectivity.The Parks and Facilities Master Plan provides guidance onrecreation improvements and investments.The Downtown Urban Design Strategy is a plan for streetscapeand traffic improvements in the city centre.Building Condition Assessments are reports on City-ownedfacilities, outlining required maintenance and improvements.The 2021 Kimberley Housing Needs Assessment reports onhousing availability and affordability.The Snow and Ice Management Plan describes how winter roadmaintenance will be approached. Page 24 of 132TABLE OF CONTENTSEach of these plans isavailable online - tap each title to read more!

The City of Kimberley's OfficialCommunity Plan (OCP) has manysections that outline its commitment toenhancing accessibility for all residents.The table on the next page provides keyOCP policies and commitmentssupporting accessibility. Future updates to the OCP can furtheralign with B.C.’s Age-Friendly andAccessibility-Friendly OCP guidelines byincorporating these key elements:Inviting older adults and people withaccessibility needs to participateIncluding a commitment toaccessibility and inclusionDedicating a section of the OCP toaccessibilityEstablishing targets to measureprogress in overall accessibility andreport annually on the progress.[9]OfficialCommunityPlanPage 25 of 132TABLE OF CONTENTS

Page 26 of 132Policy AreaOCP CommitmentsAccessible Community SpacesEnhance the accessibility of community spaces and infrastructure.Connected and Safe PathwaysEnsure core services and facilities are linked by a safe and accessible network ofsidewalks and pathways.Alternative TransportationImplement infrastructure for alternative transportation, such as, bicycle lanes,bicycle parking, bus stops, sidewalks and pathways, and electric vehicle supportPedestrian-Friendly DowntownProvide greater pedestrian facilities in downtown and commercial areas by pilotingphysical improvements.Integrated Trails and Pathways Incorporate trails and pathways for walking and cycling in community planning anddevelopment approvals.Require dedication/construction of trails and pathways to City standards on oradjacent to development sites.Amend bylaws to update design criteria for trails and pathways, ensuringconsistent standards.Balanced TransportationNetworkEnhance the transportation network to balance all modes of travel, increasingopportunities and safety for walking, cycling, and transit.Neighbourhood ConnectionsImprove connections between neighbourhoods and commercial areas to reduceparking demand and support healthy, active living.Streetscape EnhancementsImplement streetscape and active transportation infrastructure that improvesaccessibility, equity, health and well-being, environmental sustainability, safety, andcommunity cohesionWayfinding and SignageSupport efforts to improve pedestrian and vehicular wayfinding signage in keyareas.Cycling InfrastructureImprove the bicycle experience by developing new cycling infrastructure thatintegrates with existing trails and commercial areas.Bicycle ParkingEncourage new multi-family and commercial developments to provide bicycleparking.Arts and Culture Linkages Link community arts and culture facilities to commercial and residential areas bysidewalks or pathways.Accessible Civic Decision-MakingMaintain an accessible and transparent process of civic decision-making.TABLE OF CONTENTS

Page 27 of 132barriers and narrow openings that limitaccessibility, and improving maintenance oftrails and pathways throughout the year.Kimberley’s ATNP is scheduled to be updatedin 2026. To focus more on accessibility in thefuture, several areas of improvement will beconsidered, including updating the vision toincorporate accessibility as a leading objective(see action items table). By integrating thesechanges, future iterations of the KimberleyATNP can ensure accessibility becomes acentral focus, supporting equitable access toactive transportation for all residents andvisitors. Active Transportationand AccessibilityKimberley’s Active Transportation NetworkPlan (ATNP) envisions a safe and accessiblenetwork of pedestrian and cycling routesthat will enhance neighbourhoodconnectivity. The plan aims to encourageyear-round active transportation,contributing to a healthy environment anddiverse economy by improving the activetransportation experience in the city.Community feedback during the ATNPdevelopment highlighted the need fortargeted improvements, especially duringwinter. Residents expressed several keyconcerns, including improving snow and iceremoval on sidewalks and roads to ensuresafety and accessibility for wheelchairusers, scooter users, and parents withstrollers. Regarding pedestrian issues,community members identified safetyconcerns, a lack of sidewalks, andchallenges such as wayfinding and steeptrail access as the top obstacles to inclusivemobility in the city.When discussing opportunities forimprovement, the community alsoemphasized the need for safer crossingsand crosswalks, the construction of morewalking and multi-use trails, and improvedconnectivity. Respondents also called forreconsidering infrastructure design, suchas increased lighting, removing cement TABLE OF CONTENTS

Page 28 of 132Parks and PublicSpacesKimberley has many parks and trails,including the Kimberley Nature Park, withover 50 km of non-motorized trails. TheNorthStar Rails to Trails is a 28 km pavedtrail that forms part of the Trans CanadaTrail system and connects Kimberley andCranbrook. Other trail systems includeLion’s Way, Mark Creek Trail, Lois CreekTrails, Bootleg Trails, and Volksmarch Trail.Trails are maintained and developed inpartnership with community groups andother organizations. In addition to thesetrails, Kimberley offers several othernotable parks including Cominco Gardens,Marysville Falls, Eco Park, Rotary Park,Purcell Soccer Fields, and Lion's Park. In 2024, the City of Kimberley completedthe Parks and Facilities Master Plan, whichoutlines several key points regardingaccessibility and supporting older adults.The plan emphasizes "Goal 1: Opportunitiesfor All," which is to ensure that individuals ofall ages, interests, and ability levels canenjoy parks and recreation services. Thisgoal focuses on equity, inclusion, andaccess. The City plans to conduct a parksand playground assessment to reviewphysical accessibility and recommendsrenewing sports court surfaces, which couldimprove accessibility. Best practices in sustainable design are considered for new orretrofitted buildings, which often includeaccessibility features. The Plan further aims to enhance accessibilityby renewing park furniture and amenities,integrating public art, and replacing agingfurniture with more inclusive designs. Theseimprovements include benches with armreststo assist standing and wider pathways toaccommodate mobility aids. TABLE OF CONTENTS

Page 29 of 132PublicBuildingsAccording to several building assessmentreports, challenges remain in ensuring thatpublic facilities meet the needs ofindividuals with accessibility needs andolder adults. Addressing these issues iscrucial for improving residents' and visitors'sense of belonging, safety, andparticipation. A comprehensive approach toimproving accessibility across the city’spublic buildings and outdoor spaces willbenefit those with mobility challenges andcreate a more inclusive environment for theentire community.For example, according to the BuildingCondition Assessment of Kimberley CivicCentre, the facility has inadequate parkingand only one barrier-free entrance andrestroom. These barriers may discouragemany people with accessibility needs orolder adults from fully participating in civiclife or attending events. Upgrades costingover a million dollars are needed to makethe building accessible.The Building Condition Assessment ofMarysville Arena also noted accessibilitygaps, including a lack of barrier-freeparking and compliant restrooms. Withoutautomated door openers and pavedpathways, older adults and individuals usingmobility aids may struggle to use the facilitysafely. Upgrading these features would enable more residents to enjoy recreationalactivities that promote physical health, socialconnections, and mental well-being. Again,accessibility upgrades would be possible (i.e.,paving the parking lot and adding an accessibleentrance) but the cost would be significant(estimated to be between $100,000 and$300,000).The Kimberley Curling Club Building ConditionAssessment also recommends improvingaccessibility, particularly around interiorcirculation. Curling is a sport that appeals toolder adults, providing both physical activity andsocial interaction. However, barriers such asnon-compliant restrooms and limited access tothe second level restrict participation. TABLE OF CONTENTS

Page 30 of 132Housing The 2021 Kimberley Housing NeedsAssessment reveals significant accessibilitychallenges, particularly for seniors andindividuals with mobility issues. The reporthighlights a critical shortage of suitable housingoptions for these demographics, which has aripple effect across the entire housing market.Kimberley housing stock is predominantlycomprised of single-detached homes, withfewer smaller, accessible units such asapartments or single-level townhomes. Thisimbalance has created difficulties for seniorswishing to downsize, which means that manyremain in larger homes that no longer suit theirneeds and are challenging to maintain.According to the report, the population aged 65to 84 grew by 35% between 2006 and 2016,intensifying the demand for accessible housing.The community's Housing Needs Assessmentsurvey responses underscore these concerns,with 18% of respondents specifically mentioninghousing issues related to seniors. The feedbackoverwhelmingly focuses on the obstacles todownsizing, primarily the lack of affordablealternatives to single-detached homes andaccessible units for independent older adults. One respondent summarized the situation: "Weneed more lots available for affordable duplexor 4-plex style housing so that seniors withmobility issues can live in bungalow style [units].Alternatively, apartments or condos with anelevator. I want to continue to live near mychildren and grandchildren, but in my ownspace.”The Assessment identifies "Persons withDisabilities" as one of Kimberley's prioritygroups, further emphasizing the importance ofaddressing accessibility in future housingdevelopments. The report recommendsconsidering policies and initiatives thatencourage the development of more accessiblehousing forms, including apartments, single-level townhomes, and units with universaldesign features.While some progress had been made, such asthe expansion of the Marysville Lions Housingdevelopment for low-income seniors, theoverall theme of the report is clear - Kimberleylacks sufficient accessible housing options.This shortage is identified as a crucial housingneed that must be addressed to ensure thecommunity can accommodate its agingpopulation and those with mobility challenges. TABLE OF CONTENTS

Page 31 of 132According to the requirements of the ProvincialHousing Needs Reports Regulation, a 2024Interim Housing Needs Report has beencompleted in 2024 to help the City and otherhousing stakeholders better understand,respond to and plan for Kimberley’s 5- and 20-year housing needs. Kimberley’s report alsoincludes additional analysis for a 10-yeartimeframe. A review and update of Kimberley’s OfficialCommunity Plan (OCP) and zoning bylaws isrequired in 2025 to ensure that policies andregulations are aligned to meet identified5-,10-, and 20-year housing needs. Followingthe 2026 census, a full Housing Needs Report(HNR) update must be completed by December2028, followed by additional OCP and zoningupdates by the end of 2030. Moving forward,updates to the HNR, OCP and zoning arerequired every five years. For future updates related to the Housing NeedsAssessment, several considerations will promote agreater focus on housing accessibility. Theseinclude: Adjusting the projected housing mix to includea higher percentage of accessible, single-levelunits suitable for seniors and people withaccessibility needs while including targets forthe number of new accessible units neededacross different housing types (e.g. apartments,townhomes).Adding recommendations for policies toincentivize developers to include moreaccessible and adaptable units in new multi-unit buildings. Highlighting existing programs to helphomeowners retrofit their existing homes foraccessibility.Including specific action items, timelines, andresponsible parties for improving housingaccessibility and age-friendliness. Involving the Kimberley Accessibility AdvisoryCommittee to ensure improvements arerecommended regarding accessible and age-friendly housing.Continuing to provide local education on codeupdates, including accessibility and adaptabilityrequirements.TABLE OF CONTENTS

Page 32 of 132Kimberley's Downtown Urban DesignStrategy emphasizes creating an inclusiveand safe gathering space for residents andvisitors of all ages and abilities. Mobilityprinciples, such as ensuring safe access forwalking and wheeled transportation intoand around the downtown transportationnetwork and incorporating barrier-freepedestrian zones, also directly align withthe needs of an aging population. Examplesinclude the Active TransportationConnections to Peak to Platzl Trail andSwan Ave to the trailhead for KimberleyNature Park. By prioritizing additional seating in thePlatzl, replacing pavers with stampedconcrete, and emphasizing designatedcrossing areas, the City can support allresidents in staying active and connectedto their community. Downtown Designand MobilityPrinciplesIn future updates to this document, accessibilitymay be improved by the followingconsiderations:1.Involving the Kimberley AccessibilityAdvisory Committee in future planningphases to ensure accessibility needs areadequately addressed. 2.Clearly outline how community feedbackhas informed accessibility-related decisionsin the report to demonstrate accountabilityand transparency.TABLE OF CONTENTS

Page 33 of 132Snow and IceManagementPlanThe 2023-2024 City of Kimberley Snow and IceManagement Plan outlines a comprehensiveapproach to winter road maintenance,potentially impacting accessibility and olderadult mobility. The plan prioritizes mainthoroughfares, hills, and collector roads,ensuring that major routes to essential servicesare cleared first. However, the timeline forclearing designated sidewalks and trails (up to96 hours after a snow event) may posechallenges for those with accessibility needsand older adults who may rely on walking ormobility aids for transportation. In accordance with City Bylaws, the plan placesresponsibility for clearing sidewalks adjacent toprivate property on property owners, whichcould be challenging for older adults or thosewith accessibility needs who may have difficultyperforming snow removal tasks. Additionally, theresponsibility for clearing private driveways orwindrows left behind from plowing is withproperty owners, which may pose difficulties forolder adults who cannot clear their driveways orafford private snow removal services. The City's weather forecasting and monitoringsystems can help plan and execute snowremoval operations efficiently, potentiallybenefiting all residents, including older adults.However, the plan's reliance on digital tools, including social media and the City website, forcommunicating information may not be ideal forthose with accessibility needs or older adults,who are less likely to use these platforms.To improve accessibility, future versions of theCity of Kimberley Snow and Ice ManagementPlan could include plans for: Identifying areas where a high number ofseniors and/or people with significantmobility limitation live or frequent, to informprioritization within the planImplementing assistance programs forsnow removal on private propertiesExtending clearing times in areasfrequented by older adultsIncorporating traditional communicationmethods alongside digital platforms toensure older adults have access to up-to-date informationIncluding direction to consider accessibilityneeds specifically when making snowremoval decisionsTABLE OF CONTENTS

CommunityEngagementThe needs assessment process began with communityengagement. Residents were encouraged to share theirexperiences and perspectives. The assessment combinedquantitative and qualitative methods to gather comprehensivedata on the community's current conditions and the needs ofthose with accessibility needs and older residents.Quantitative methods help us understand the big picture, such ashow many people are experiencing an issue. Qualitative methodsallow us to understand the details of those experiences.Combined, this creates a fuller picture of accessibility inKimberley. This bottom-up approach has been highlighted as a key driver foreffective age-friendly engagement practices. Engagingcommunity members helps ensure that the assessment reflectstheir needs and preferences rather than imposing top-downsolutions that may not be relevant or effective. Additionally,highlighting community assets in the assessment is crucial;focusing on community strengths alongside needs can provide amore complete understanding of the local context. [10][11][12]Page 34 of 132TABLE OF CONTENTS

Summary ofCommunityEngagement ProcessPage 35 of 132The community engagement process was designedusing participatory action research principles toinclude the widest possible range of perspectivesand topics. We employed a mixed-methods strategyto gather diverse perspectives and insights,incorporating various techniques to reach differentcommunity segments.The engagement process included a week of in-person interviews and focus groups in Kimberley,complemented by ongoing online and phoneinterviews throughout the three-month period.Service providers, older adults, people withaccessibility needs, parents, young people,caregivers, and municipal staff were participants. This multifaceted approach allowed a way tounderstand the community's current conditions andthe needs of its older residents and individuals withaccessibility requirements. Combining quantitativeand qualitative methods, we achieved a holistic andinclusive assessment, reflecting communitymembers' varied experiences and needs.This section also summarizes the key barriers andpriorities identified through community engagementand outlines next steps for implementation.Importantly, this report “closes the loop” withparticipants by demonstrating how their voicesdirectly shaped the recommendations presentedhere.Photographs taken by staff at Open House event. TABLE OF CONTENTS

Page 36 of 132A survey: A paper and online survey wasdistributed, collecting broad quantitative datafrom a wide range of more than two hundredparticipants. The survey was designed using aLikert-style scale with responses ranging fromstrongly disagree to strongly agree, very poor toexcellent, and never to often. Questions werebased on the eight age-friendly dimensionareas and were developed using indicatorsfrom the Age-friendly Communities EvaluationGuide. [13][14]A mapping exercise: A digital mapping tool wasprovided along with the online survey to allowparticipants to identify specific areas of concernin their community. Physical maps were alsoavailable for commenting at the Open House.Mapping information to identify specific areasof concern has been provided to the City for usein planning going forward. Interviews: Thirty-eight interviews wereconducted, including in-person interviewsduring a dedicated week in Kimberley, as wellas online and phone interviews over threemonths. This approach allowed for in-depthqualitative data collection.Focus Groups: Five focus groups (39participants) were held to facilitate communitydiscussion. These sessions allowed participantsto share their experiences and ideascollaboratively.Open House: An open house event attended by17 people offered a space for directengagement with community members viaparticipant feedback sheets and communitymapping. This event also facilitated face-to-face interactions and a deeper understandingof community concerns.Photovoice: The activity conducted withAccessibility Advisory Committee membersprovided visual narratives highlightingparticipants' lived accessibility experiences. Engagement ActivitiesTABLE OF CONTENTS124 comments were made on the map!

Page 37 of 132The community demonstrated strongengagement throughout the consultationprocess, offering rich and thoughtful input onage-friendly accessibility. Participants providedvaluable insights, drawing from livedexperiences and an understanding of localchallenges and opportunities. Theirperspectives have helped shape a clearerpicture of both the strengths and the gaps inKimberley’s current approach to accessibilityand aging-related planning.The Age-Friendly Accessibility Plan surveycaptured a cross-section of Kimberley’spopulation, with respondents predominantlyaged 55 and older. The largest age groupsrepresented were 70-74 years (15%), 65-69years (12%), and 75-79 years (11%). The majorityof respondents were women (69%). One-third(33%) of respondents identified havingaccessibility needs. Kimberley was rated positively as a place to live(82% rated it "Good" or "Excellent") by most, andits suitability as a retirement destination had62% providing favourable ratings. However,people with accessibility needs were more likelyto have lower ratings of Kimberley as a place tolive or retire. Mobility issues were a concern forsome respondents, with 53% indicatingoccasional or frequent challenges accessinghealthcare, transportation, and services.Notably, the analysis found a statisticallysignificant association between havingaccessibility needs and experiencing greaterlimitations in accessing one's neighbourhood.Respondents with accessibility needs reportedmore barriers to healthcare, publictransportation, and support services inKimberley. This result shows a clear and reliablepattern, suggesting that the relationship wefound is meaningful and not due to randomchance. Regarding income, 34% reported annualhousehold income over $75,000, with theremaining respondents distributed acrossvarious lower income brackets. The surveyindicated that 82% owned their homes, while16% rented. Most respondents (72%) lived indetached single-family homes. The survey revealed a stable population, with40% having lived in Kimberley for over 20 yearsand 21% for one to five years. Culturally, 67% ofrespondents identified as being of Europeandescent, and 3% as First Nations or Indigenous.English was the predominant language, being93% of respondents' first language and primaryhome language for 98%. Limitations to engagementWhat we heardWe did not manage to reach a diverse range ofcultural or language groups as part of thecommunity engagement process. As notedearlier, language groups in Kimberley are quitesmall as 0.1% of Kimberley residents speakneither English nor French. While engagementwith the broader community was strong,consultations with representatives ofneighbouring Indigenous communitiespresented challenges. Indigenous governmentsand community organizations typically receive ahigh volume of requests for participation,requiring them to prioritize projects carefully.Relationship-building with ʔaq̓am and theKtunaxa Nation is an ongoing priority for theCity of Kimberley and Kimberley City Council,and will support meaningful partnership andconsultation. This includes future efforts towardaccessibility planning. TABLE OF CONTENTS

Housing choices that allow for aging in place Page 77Civic engagement and employment opportunities Page 112Opportunities for social participation and inclusion Page 83Clear communication and information sharing Page 119Affordable and accessible transportation options Page 68Respect, social inclusion and cultural safety Page 103Accessible outdoor spaces and public buildings Page 40Access to community support and health services Page 97The PlanThe Plan is organized into eight sections that align with the eight domains below. Page 38 of 132TABLE OF CONTENTS

Each section includes three parts:What we heard from community members and organizationsHow the City of Kimberley can improve accessibility An Action Plan including timelines and possible partnersThe Action Plans in each section present key findings and recommended actions to guide the City ofKimberley in advancing age-friendly and accessible environments across its properties, assets, andmunicipal services. The actions reflect the priorities shared by older adults, people with accessibilityneeds, community organizations, and other stakeholders participating in the engagement process. Theirperspectives helped identify existing barriers and future opportunities for Kimberley to become a moreinclusive, accessible, and welcoming community for all residents.The recommendations focus on four primary areas:Specific actions to improve accessibility across City-owned properties and public spaces.Updates to existing city plans and policies recommended to reflect age-friendly and accessibilityprinciples.Aligning with the Accessible British Columbia Act to provide a structured approach to removing andpreventing barriers within the municipality.Support for para-athletics and adaptive sports tourism initiatives as part of Kimberley's commitmentto inclusive recreation and economic development.In alignment with the Accessible British Columbia Act, the recommendations are designed to:Integrate accessibility principles into the City’s decision-making processes.Establish clear actions, timelines, and accountability for improving accessibility.Are developed and reviewed in collaboration with the City’s Accessibility Advisory Committee.Help to create a public feedback mechanism to ensure residents can identify barriers and provideongoing input.To ensure effective implementation, the recommendations are categorized into three distinct timeframes:Short -term (up to one year): Actions that can be rapidly implemented to address immediateaccessibility needs and enhance public awareness.Medium-term (one to three years): Initiatives that require more extensive planning and coordination,aiming to integrate accessibility principles into existing City plans and policies.Long-term (three years or more): Comprehensive projects involving significant infrastructure changesand ongoing efforts to maintain accessibility standards over time.The recommendations include specific actions, the anticipated role of the City, linkages (e.g., possiblegrant funding opportunities) and possible partners. Staff from all City departments have contributedfeedback to the Action Items as well.Page 39 of 132TABLE OF CONTENTS

Accessible outdoorspaces and publicbuildingsResidents value Kimberley’s walkablelayout and outdoor spaces, but many facebarriers accessing parks, buildings, andpublic amenities. Key concerns includeuneven sidewalks, limited transit, wintermaintenance, and a lack of accessiblewashrooms.Community feedback calls for safercrosswalks, more seating and shade, andbetter access for people using mobilityaids. Ongoing and future projects aim to improveaccessibility, but long-term planning,advocacy to other levels of government,communication, and collaboration will bekey to creating inclusive spaces for all.Page 40 of 132TABLE OF CONTENTS

What we heardPage 41 of 132Accessibility in public outdoor spaces and buildings is acornerstone of inclusive urban design, enablingequitable participation in community life, promotingpublic health, and enhancing overall social well-being.Accessible design ensures that spaces such as parks,plazas, and building exteriors are physically reachableand perceived as welcoming, safe, and conducive to abroad range of activities. Moreover, accessible outdoorspaces facilitate diverse recreational activities andsocial interactions, even contributing to better mentalwell-being. [15][16]Feedback regarding outdoor spaces and buildingsreceived by far the highest number of responses in thecommunity engagement. Kimberley residentsexpressed mixed opinions about the accessibility ofoutdoor spaces and buildings. While 48.5% ofrespondents agreed or strongly agreed that parks andgreen spaces are accessible, a significant portion(25%) disagreed or strongly disagreed. The qualitativefeedback also highlights several key themes related tooutdoor spaces and public buildings, emphasizingaccessibility, safety, and community-specificchallenges.Top photograph: Splash Park - taken by a Committee MemberBottom photograph: seating and lighting on Peak to Platzl trail - taken by a community member.TABLE OF CONTENTS

Page 42 of 132Kimberley's compact layout was praised bycommunity engagement respondents for itsconvenience and accessibility. The city’s smallradius of amenities allows residents to easilyaccess shops, schools, parks, and otherfacilities without relying heavily on vehicles,which is especially beneficial for those withmobility challenges.Survey respondents reported that they valuedKimberley's accessible outdoor assets, such asRails to Trails, Kimberley Nature Park, andRotary Park, which accommodate a wide rangeof users. These spaces are appreciated for theopportunities for recreation and socialinteraction. Community members alsoappreciated the variety of outdoor spacesavailable, including Lion’s Way, VolksmarchTrail, and neighbourhood parks.Residents indicated that they are keen onexpanding recreational opportunities withinthese spaces. Suggestions for enhancementsincluded adding pickleball and tennis courts,shaded seating areas, picnic spots, andadaptive trail concepts inspired by otherregions. Covered barbecue areas, gazebos, andshaded seating were also highlighted asdesirable features to encourage socialconnections and inclusivity.Assets in Accessibility andOutdoor SpacesWhat we heard:Use our strengths to inform futureplanning:amenities that are within walkingdistance of residential areassafe and inclusive outdoor trailsenhance existing outdoor recreationspaces by adding seating, shade,and adaptive featuresHow can the City improve?“The Kimberly Bike Park is fantastic!City of Kimberley should create age-friendly accessible programs thatutilize different assets in the city inaddition to our Learn to SwimPrograms. For example: City Reccourses on bike park skills, mountainbiking for kids and seniors, adultlearn to skate, etc.”Photograph and quoteprovided by a CommitteeMemberTABLE OF CONTENTS

Assets in AccessibleOutdoor Spaces and PublicBuildingsPage 43 of 132“Civic Centreconcourse level openfor lap exercise withwheelchair access”Quotes provided by Committee Members“There are quite a few benches along hikingtrails around Kimberley, but almost none intown (except in the Platzl). More benches inpublic spaces along busy walking paths intown help people of all abilities.”TABLE OF CONTENTS “Kimberley Health Centre (in Townsite) withnumerous doctors. X-ray lab, etc. Plenty ofhandicap parking. ““Buildings with accessibilityfeatures, like this church onWallinger. Note slip strapson inclined ramp and grabbar at base of ramp”

Page 44 of 132Accessibility Challenges inOutdoor SpacesWhat we heard:Kimberley residents love our parks andoutdoor spaces! Accessibilityimprovements help ensure that morepeople can enjoy them.When planning public spaces, City staffshould look at the project through anaccessibility lens:are there any barriers toconnectivity between accessibleparking and the key features of thespace, such as shade, seating, andwashrooms?are there any features that are notaccessible to people with mobilitychallenges, such as manual doors?can a person using a mobility aidsafely travel on all of the surfaces ofthe space? For example, is thesurface level and solid? Will itrequire significant maintenance toremain level and solid?As it has been outlined in other City reports,where residents most frequently experiencedaccessibility obstacles were the Civic CentreArena (42%), Kimberley Public Library (28%),and Centre 64 (25%). Furthermore, althoughRotary Park/Splash Park was cited as an assetby many community engagement participants,it was also the outdoor space most cited foraccessibility challenges (59%). Accessibilitychallenges were identified in both accessingthe park and with the infrastructure. Forexample, several respondents reported thatthose with strollers or bikes at Rotary Park mustaccess the area from the side or carry wheeleddevices down the stairs. Another identified thelack of paved access to sitting areas. “Thepaved pathway comes from the parking at theCivic Center, which is nice, but goes directlyinto the spray park making it impossible towheel to a table and stay dry." Other concernsincluded issues with drainage at the splash parkand heavy doors at the entrance to thewashrooms that can be difficult for children orparents with children to access. Onerespondent in the community engagementsuggested installing barrier-free buttons on thewashroom doors to improve accessibility forboth families and individuals with accessibilityneeds.How can the City improve?TABLE OF CONTENTSMulti-use paths get you where you need to go!

Page 45 of 132Our analysis found that people with accessibilityneeds were significantly more likely to reportchallenges accessing outdoor spacescompared to those without accessibility needs.This relationship was statistically significant,meaning that it is unlikely to be due to chance.Respondents noted significant barriers toaccessing transportation to outdoor spaces,particularly for individuals without privatevehicles or those who rely on mobility aids suchas wheelchairs, walkers, or strollers. Outdoorspaces, such as the Lion’s Way, VolksmarchTrail, and various neighborhood spaces(including playgrounds), were frequentlyidentified as challenging to access due tolimited public transportation options. Many people highlighted the need for additionalamenities, including restrooms, picnic tables,and shaded seating areas on the Rails to Trailsnetwork to improve accessibility. The lack ofpublic washrooms along key routes, such as thetrail system between Kimberley and Marysville,along with insufficient garbage bins, was alsocited as a recurring concern.City of Kimberley staff work regularly with BCTransit and neighbouring communities toadvocate for improvements to publictransportation systems. Most recently, inApril 2024, Council received the RegionalTransit Study Report developed by the City ofCranbrook, ʔaq̓am, Canadian RockiesInternational Airport, and SEM Resort LimitedPartnership. Council requested that therecommendations of the report be brought tothe Regional District of East Kootenay (RDEK)Board for review, and that RDEK considerinitiating advocacy to the Province and BCTransit to implement the recommendations.Improvements to public transportationinvolve many partners and levels ofgovernment. City staff can improvecommunication to residents on topics withmulti-year timeframes, to help manageexpectations, and remind residents thattransit improvements are in the works.To improve accessibility, City staff shoulddevelop a guideline for developing outdoorspaces that considers accessibility needs,such as public washrooms and garbage bins,either by including these amenities as part ofthe development, or installing clear signageto existing amenities.Accessibility Challenges inOutdoor SpacesWhat we heard: How can the City improve?TABLE OF CONTENTS

Page 46 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: The PlatzlEnhance wintersafety and snowremoval.Have theAccessibilityAdvisory Committeereview the updatedCity of KimberleySnow and IceManagement Planprior to itspresentation toCouncilEnsure ramps arecleared of snow, iceand gravelOperations Services:Update operationsand route plansBylaw EnforcementOfficer:enforce accessiblesnow-clearingOperations Services:keep benches andpublic rampsaccessible, clearexcess gravelless than 1yearongoingAccessibilityAdvisoryCommitteeLocal BusinessOwnersKimberley & DistrictChamber ofCommerce Improve overallmobility access.Conduct anaccessibility audit ofthe Platzl.Planning Services:coordinate auditprioritize upgradesCorporate Servicessupport businesseswith complianceguidance1-3 yearsBusiness OwnersAge-friendlyBusiness ProgramRepair or replaceunsafe surfaces,install safesurfacesReplace brokenpavers or considerthe stampedconcreterecommendationfrom the DowntownUrban DesignStrategy (p.14)Fill gutter hazardsFix transition fromgravel to cement.Roads and Solid Waste:manage surfaceupgradesalign withmaintenanceschedules1-3 years3 years ormoreAction Plan TABLE OF CONTENTS

Page 47 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: The PlatzlAdd seating andshade in the PlatzlMove forward withinstalling fixed-shaded seating witharmrests.Consider installinghandrails in strategiclocations.Centre 64 Stage andLandscaping project.Operations Services and Parks and Facilities:Initiate and overseeseasonal andpermanentimprovementsless than 1year3 years ormoreDowntown UrbanDesign StrategyHorticulture groupsand communityvolunteersChamberLocal businessownersSupport inclusiveprogrammingIncorporateaccessibility lens inCommunity Grantsprogram.Provide accessibilityinformation aboutCity facilities onwebsite and bookingpage.Provide accessibilityinformation throughthe event permittingprocess.Parks and Facilities:ensure accessibilityinformation for Cityfacilities is up-to-date and availableCommunityDevelopment andCommunications:confirm accessibilitywhen reviewingsponsorshiprequestsOperations Services:incorporateaccessibilityrequirements intoevent permittingless than 1year1-3 yearsAccessibilityAdvisoryCommitteeCommunityorganizations andevent organizersChamberBuildingCommunitiesthrough Arts andHeritage -Canada.caEnablingAccessibility Fund -Canada.caAssess parking foraccessibilityRevaluate andreconfigureaccessible parkingspaces for signageand utility.Corporate Administrationand Bylaw EnforcementOfficer:review bylaws andenforcementOperations Services:implementrecommendations1-3 yearsTABLE OF CONTENTS

Page 48 of 132Residents identified several neighborhood-specific challenges that limit inclusive and safemobility throughout the community. Forexample, on Rotary Drive, residents noted thatin sections where the sidewalk is only on oneside of the street, it is not the side that theamenities are on, such as the Aquatic Centre,Dog Park, Skate Park, and Bike Park. Residentssuggested that crosswalks would improveaccess. For example, a crosswalk wouldimprove the flow of pedestrians at the KnightonRoad and Rotary Drive intersection, whereRotary Drive is required to be crossed in orderto access the trails and parks from the Rails toTrails network. Residents also responded that,in winter, the areas of Rotary Drive withoutsidewalks are impossible to access due tosnow. Similarly, the Lois Creek area presentssignificant challenges, with gravel shouldersbecoming impassable during winter when snowand ice accumulate.While many accessibility improvements may fallwithin the City's authority, it is important toacknowledge that the main street throughKimberley is part of the provincial highway. As aresult, some resident concerns such aspedestrian safety, sidewalk conditions, andsnow removal relate to areas that are outsidethe City’s direct jurisdiction. In these cases, theCity’s role is one of advocacy and collaborationwith provincial partners rather than directoperational action.Snow Removal and WinterAccessibilityWhat we heard: How can the City improve?When planning transportation routes, Citystaff should look at the project through anaccessibility lens:can a person using a mobility aidsafely travel on all of the surfaces ofthe route during all seasons?are sections of the route impairedby snow storage in winter? are there any barriers toconnectivity between accessibletrails and pathways? who is responsible for clearing theroute? If property owners will beresponsible for sections of theroute, has this beencommunicated, and how will it beenforced? TABLE OF CONTENTS

Page 49 of 132Wheelchair accessibility emerged as aconsistent concern across the community.Many businesses and public spaces lackessential features such as automatic dooropeners and accessible ramps, limiting accessfor wheelchair users. The Platzl, a centralcommunity hub, was identified as problematicdue to uneven surfaces, obstacles, and poordesign features that create significant mobilitybarriers. The pavers used in the Platzl were alsodescribed as a mobility hazard, especially forwheelchair users, and participantsrecommended their replacement with a moreaccessible surface. Participants also raised concerns about thelimited availability of accessible parking spacesand the need for better maintenance of existingaccessible spots, especially during the wintermonths. Winter maintenance was a commonconcern, with several residents noting thatsnow removal efforts sometimes unintentionallyblocked wheelchair ramps, accessible parkingspots, and pathways at public buildings.Residents reported that snowplows sometimesdeposit snow onto sidewalks and into parkingareas, which can further block access andrequire pedestrians to walk in the roadwayduring winter. Unauthorized use of accessibleparking spaces further exacerbates the issue. Photograph provided by a Committee Member. Snow Removal and WinterAccessibilityWhat we heard: How can the City improve?When maintaining roads, especially in winter,and planning improvements, City staff shouldlook at the work through an accessibility lens: can a person using a mobility aid movearound safely during all seasons?who is responsible for clearing snow? Ifproperty or business owners will beresponsible, has this beencommunicated, and how will it beenforced? are there enough accessible parkingspaces in the area? And is the route fromthe accessible parking space connectedto the amenity by a level and solidsurface, suitable for someone using amobility aid? For example, is the curbletdown blocked by another parkingspace?TABLE OF CONTENTS

WinterAccessibility:how you canhelpPage 50 of 132Snow and ice covered sidewalks createsignificant issues for older adults andpeople with accessibility needs, includingthose that use mobility aids, or those withlimited vision. Are you a business owner? Considerwhether or not all potential customerscan access your business. You can help keep your neighbours safeby maintaining your property andadjacent sidewalks regularly.1.Clear the snow from public sidewalksadjacent to your property2. If the sidewalk is icy, sprinkle gravel3. If the roof of any of the buildings onyour property slope toward asidewalk, road, or walking path,remove snow from it. Otherwise, itcould slide off and block the sidewalkor even land on a person. If you have the strength (or asnowblower), consider helping aneighbour with their sidewalk or windrow,or even joining a volunteer snow removalgroup. Helping your neighbour is a greatway to build relationships, whichcontributes to safer and friendlierneighbourhoods.TABLE OF CONTENTSDid you know? It is the responsibility ofthe property owner to manage the snowon and around their property.

Page 51 of 132Participants frequently emphasized the poorcondition of sidewalks and pathways across thecommunity, with 59% of respondentsdisagreeing or strongly disagreeing thatsidewalks are well-maintained and free ofbarriers for mobility devices. Many residentialareas were identified as lacking sidewalksentirely, forcing pedestrians, includingwheelchair users, older adults, and families withstrollers, to walk along gravel shoulders ordirectly on roadways. Respondents reportedthat where sidewalks do exist, they are oftennarrow, slanted, cracked, or obstructed by treeroots and snow accumulation. Steep curb let-downs were identified as causing difficulties forpower chair users. Sidewalks in newer developments, such as theinfill development on Boundary Street, wereoften reported as absent, creating additionalsafety concerns as traffic volumes increase.Concerns about the City replacing existingsidewalks with gravel paths were also raised asa profound barrier for those who rely on mobilitydevices. Infrastructure: Sidewalks,crosswalks, and parking What we heard: How can the City improve?The City is doing a lot of work to improvepedestrian infrastructure, but this worktakes time. Over the past few years,Council has approved annual sidewalkimprovement projects in the budget. Tomaximize the efficient use of taxpayerfunds, sidewalk replacement projects arefrequently tied to larger infrastructurerenewal projects, such as replacing agingunderground services. The scale ofprojects like these can result in smallersections of sidewalk replacement than ifthe projects were tackled separately,however, this approach means thatprojects cost less, last longer, and can haveadditional benefits, such as rerouting orwidening streets and paths. Where development projects impactpedestrian infrastructure, the City couldimprove accessibility for residents byconsulting with the Accessibility AdvisoryCommittee on potential policy or procedureimprovements. Especially for multi-yeardevelopment projects, residents in animpacted area could be consulted abouttheir needs in order to ensure that they cancome and go from their propertythroughout the length of the project, andprepare for any challenges in advance andwith the support of the City and developer.TABLE OF CONTENTSProviding City services is a balance! If we work together, we can make sureour community is a good place to be,for everyone!

Page 52 of 132Pedestrian safety was a key concern acrossvarious neighborhoods. Insufficient crossingtimes at the traffic light at Wallinger Ave wasfrequently mentioned, particularly affectingseniors and individuals with mobility challenges.These short intervals forced hurried crossingsand increased the risk of accidents. Many recommended that crosswalks near high-traffic areas, such as crossing the highway atSave-On Foods and the Credit Union, beprioritized for safety upgrades, includinginstalling pedestrian-controlled lights andreflective signage to increase driver awareness.Many other crosswalks were identified asdangerous because of faded paint lines, poorwinter visibility, and driver non-compliance.Other highway intersections such as Ross andWallinger Streets were flagged as particularlyhigh-risk zones, with drivers frequently ignoringthe pedestrian right-of-way. The lack ofdedicated bike paths and safe walking routeswas identified as a critical gap, particularly forfamilies with young children seeking safe routesto schools and parks. Infrastructure: Sidewalks,crosswalks, and parking What we heard: How can the City improve?Most of the issues that residents notedregarding crosswalks are related toHighway 95A, which is outside of the City’sjurisdiction. The Mayor and City staff meetregularly with the Ministry of Transportationand Transit, advocating for more controlledcrossings along this important connector. To improve safe and inclusive activetransportation, the City could considerincorporating alternative routes in theupdate to the Active TransportationNetwork Plan, which direct pedestriansaway from the highway. To further improve safety, the City couldcreate or promote a communicationscampaign related to pedestrian right ofway.Did you know? Drivers must yield topedestrians: in marked crosswalks, if the pedestrianis close to the driver’s half of the road at intersections (pedestrians near thedriver’s half of the road still have theright-of-way even when there is nomarked crosswalk) when turning when entering a road from a drivewayor alley. It is always the driver’s responsibility toavoid hitting a pedestrian.TABLE OF CONTENTSDo you know who has the right of way? Test yourself here

Page 53 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Crosswalk safetyImprovepedestrianvisibility at City-maintainedcrosswalks.Consider RectangularRapid Flashing Beacons(RRFBs) at keyintersections:across Wallinger Aveat Spokane Street, 4AvenuethPlanning Services:Prioritizelocations3 years ormoreICBC RoadImprovementProgramICBC CommunityGrants ProgramAccessibilityAdvisoryCommitteeContinue toadvocate to theProvince forimprovedpedestrianvisibility and driverawareness athigh-riskcrosswalks,additionalcrosswalks, andimproved existingcrosswalks.Advocate to Ministry ofTransportation and Transitfor specific measures:RRFBs at MarysvilleElementary School,Archibald Street, andother locations onHighway 95Aincreasing pedestriancrossing time atWallinger and Rossstreetlightreduced speed insections of 95A (304thStreet, Wallinger Ave,Warren Ave)Planning ServicesOperationsServicesCorporateAdministration3 years ormoreSchool District 6Parent AdvisoryCouncilsICBCMOTTAdvocate for newcrosswalks andenhancements toexisting ones inunderservedareas.Update the ActiveTransportation NetworkPlan (ATNP) to reflectpriority areas in thetransportation networkKeep the communityinformed about advocacyefforts. Planning ServicesOperationsServicesAdvocacyATNP updates3 years ormoreCommunityAssociationsRCMPMOTTAction Plan TABLE OF CONTENTS

Page 54 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Crosswalk safetyEnhance sidewalkand crossingaccess duringwinter. Implement snowclearing protocol asoutlined in theupdated City ofKimberley Snow andIce ManagementPlanRoads and Solid Waste:Update Snow and IceManagement Planand staff Less than 1yearAccessibilityAdvisoryCommitteeIncreasepedestrianinfrastructure forschool accessroutes. Conduct a safetyaudit of routes toSelkirk SecondaryConsider paintingvisible demarcationson the metal accessstairs to the schoolConsider starting awalking school busprogram forelementary school-aged childrenPlanning Services:oversee safety auditsupport planning andliaising with SchoolDistrict on walkingprogramOperations Services:implement visibilitysolutions1-3 years, 3years ormoreVision Zero BCICBC CommunityGrants ProgramActiveTransportationPlanning | Union ofBC MunicipalitiesSchool District 6Parent AdvisoryCouncilRCMPAudit pedestrianinfrastructure forpossible safetyimprovements.Improve gratedbridge walkway bythe arena withaccessible surface(BC Building Code)Improve lighting atpoorly lit crossings(see engagementmapping)Operations ServicesPlanning ServicesIntegrate into capitalplanning3 years ormoreAccessibilityAdvisoryCommitteeTABLE OF CONTENTS

Page 55 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Crosswalk safetyImplement trafficcalming measuresto supportpedestrian safety.Explore pedestrianislands and speedreduction signagenear key pedestrianzonesConsider reducingspeed limits inresidential areasPlanning Services:planning and policydevelopmentOperations Services:implement solutionsLess than 1yearAccessibilityAdvisoryCommitteeConsidereducation onpedestrian right ofway.Create a simpleoutreach campaignrelated to theimportance ofproviding right-of-way for pedestriansat intersections.CommunityDevelopment andCommunicationsLess than 1yearICBCMinistry ofTransportation andTransitTABLE OF CONTENTS

Page 56 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Accessible Cycling InfrastructureReconsider a pilotproject forpreviouslyrecommendedseparated,protected bikelanes.ConsiderAccessibilityAdvisory Committeereview of bike lanerecommendations inActiveTransportationNetwork PlanPlanning Services:planning and policydevelopmentOperations Services:implementation3 years ormoreB.C. ActiveTransportationInfrastructureGrants Program ActiveTransportationNetwork Plan AccessibilityAdvisoryCommitteeNorthStar Rails toTrails AssociationAccommodate e-bikes and othermotorized mobilitydevices.Ensure thatdesignated sharedlanes or pathwaysallow for the safe useof e-bikes, scooters,and mobility devices.Planning ServicesOperations Services3 years ormoreCanada HealthyCommunitiesInitiativeAccessibilityAdvisoryCommitteeImprove year-roundaccessibility foractivetransportation.Communicate abouthomeownerresponsibility forsidewalk snowclearance (Section506.1 of the City ofKimberley Streetsand Traffic Bylaw No.1877)Provide options forsnow-clearancesupport for thosewho may struggle toclear their ownsidewalksBylaw Enforcement:educationenforcementCommunityDevelopment andCommunicationseducationcampaignsLess than 1yearCity of KimberleyBusiness Directory Snow Angels oryouth communityservice programTABLE OF CONTENTS

Page 57 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Accessible ParkingIncreaseaccessibleparking availabilityin high-demandareas.Conduct audit toidentify areas with ahigh demand foraccessible spaces(e.g., Civic Centre,LifeLabs, KimberleyHealth Centre)Planning Services andOperations Services:oversee audit andmanage installationof additionalaccessible stalls inCity-owned parkinglotscommunicaterecommendations todevelopers forprivate parking lots1-3 yearsAccessibilityAdvisoryCommitteeLocal BusinessOwnersDevelopersCommunicationcampaign aboutsnow removalpractices inparking areas andsidewalks.Communicate to thepublic about thesystem and what toexpect (addressingpossiblemisperceptions)related to snowremoval CommunityDevelopment andCommunications Operations ServicesBylaw EnforcementLess than 1yearAccessibilityAdvisoryCommitteeEnhanceenforcement ofaccessibleparkingregulations.Increase penaltiesfor unauthorized useof accessibleparking spaces.Install better signageand surveillance inhigh-traffic areas(e.g., Platzl, CivicCentre).Bylaw Enforcement: bylaw enforcementOperations Services:update signageLess than 1yearTABLE OF CONTENTS

The limited availability of accessible publicwashrooms was noted as a deterrent forresidents wishing to spend time outdoors orvisit public spaces. A lack of easily accessiblepublic washrooms throughout Kimberley was anotable concern for survey respondents, with67% disagreeing or strongly disagreeing thatsufficient accessible public washrooms exist inkey locations. Key areas, such as the Platzl andpopular trailheads, were frequently mentionedas requiring additional restroom facilities withyear-round availability. The Platzl washighlighted as needing year-round accessiblerestrooms and additional seating toaccommodate seniors and visitors better.Moreover, some participants advocated fortaller benches throughout the city toaccommodate individuals with arthritis orlimited mobility.Participants expressed a desire for enhancedenvironmental features in Kimberley outdoorspaces. Suggestions included planting nativetrees and shrubs to provide shade. Additionally,respondents requested more shaded seatingareas, picnic tables, and covered gatheringspaces at parks and recreational facilities toaccommodate seniors, families with youngchildren, and visitors. Certain parks, such as thespray park, were noted for lacking sufficientshaded seating or green spaces whereresidents could gather comfortably.Page 58 of 132Public washrooms andamenitiesWhat we heard: How can the City improve?Great news! The City of Kimberley isalready working on improvements in theseareas:2024: Accessible Washroom Traileracquired for use at high-traffictrailheads2025: Centre 64 Stage andLandscaping project begins. Thisincludes accessible public washrooms2025: Cominco Gardens RejuvenationFuture improvements could include:accessibility upgrades to thewashrooms at the Visitor InformationCentre washrooms, which is owned bythe Kimberley and District Chamber ofCommerceTo further improve accessibility in outdooramenities, the City could work with partnersto install more seating and shadethroughout Kimberley:memorial bench programBC Transit bus benchesPlatzl picnic tablesPlatzl shaded areaWhen new projects are being designed,staff should consider whether shade andseating are available, and the proximity ofpublic washroom facilities, which willimprove the ability for all residents andvisitors to use the amenity.TABLE OF CONTENTS

Page 59 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Accessibility improvements for public washroomsIncreaseaccessible publicwashrooms.Upgrade existingwashrooms in Cityfacilities foraccessibility:automatic dooropenersaccessible toiletsOperations Services:incorporateuniversal designstandards toupgrade andmaintenanceplansOngoingInstall automaticdoor openers.Add accessible buttonsto washroom doors atRotary Park and VisitorInformation Centre toimprove access forpeople with accessibilityneedsOperations Services:plan andimplementprojects duringfacility upgrades1-3, and 3years ormoreRotary Club ofKimberleyChamber ofCommerceAdd accessiblewashrooms toPlatzl area.Construct or retrofit apublic washroom in thePlatzl using universaldesign principlesOperations Services:implementuniversal designin Centre 64Stage andLandscapeprojectwashroomLess than 1yearResortDevelopmentStrategyPlace washroomsat trailheads. Install permanent orportable washrooms athigh-use trailheadsOperations Services:continue to workwith partners toplace washroomstrailerImplementdevelopmentprojects asidentifiedLess than 1year, 3 yearsor moreAction Plan TABLE OF CONTENTS

Page 60 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Public parks and spacesImprovecompliance withleash bylaws.Install awarenesssignage aboutpeople-doginteractionsIncrease bylawenforcementBylaw Enforcement andAnimal Control:bylaw enforcementCommunity Developmentand Communications:education campaignabout people-doginteractionsOperations Services:install signageLess than 1year, 1-3yearsAccessibilityAdvisoryCommitteeImproveaccessibility ofnature trail network.Choose onecommunity trail toimplement adaptivedesignDuring scheduledtrailhead upgrades,incorporateinterpretive signage,tactile navigationaids, and accessibletrail mapsCorporate Administration:incorporateaccessibility intoResort DevelopmentStrategy projectssupport KimberleyTrails Society toincorporate anaccessibility lens inplanned projectsongoingResortDevelopmentStrategy AdvisoryWorking GroupAudit publicbenches.Inventory benchesbeyond the Platzl andconsider a programfor adding in regularseating. Planning Services: perform audit1-3 yearsBC Transit BusShelter ProgramAccessibilityAdvisoryCommitteeImproveaccessibility ofgovernmentbuildings.Prioritize updatingthe accessibility ofCity buildingsOperations Services:prioritize accessibilityrecommendations forCity Hall BuildingConditionAssessment inmaintenance 1-3 yearsTABLE OF CONTENTS

Page 61 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Public parks and spacesSupportaccessibilityimprovements atRotaryPark/Splash Park.Include accessibleequipmentInclude seating,shadeOperations Servicesless than 1year1-3 yearsKimberley RotaryClubIncorporate anaccessibilityconsultation intothe developmentpermit approvalsprocess toaddress potentialaccessibilityissues.When consideringdevelopment permitapprovals, consultwith the AAC and/orthe individuals wholive in the impactedarea regardingaccessibilityconcerns.Planning Services:Committeeconsultation onpolicies andprocesses regardingdevelopmentpermitting Operations Services:direct consultationwith homeowners ina development are toensure thatindividuals withaccessibility needscan safely navigatein and out of theirproperty for thelength of the project1-3 years, 3years ormoreAccessibilityAdvisoryCommitteeImplementaccessibilitytraining forEngineeringDepartment toinform design ofcapitalinfrastructureprojects.Provide accessibilitytraining to Citydepartmentsinvolved in thedesign, approval,and maintenance ofpublic spaces andinfrastructure toensure acoordinated, cross-departmentalunderstanding ofaccessible designprinciplesOperations Services andHuman Resources:identify trainingopportunitiesdevelop andimplement trainingplan1-3 yearsTABLE OF CONTENTS

Page 62 of 132Assets in Accessible PublicWashrooms and AmenitiesTABLE OF CONTENTS “It would be great if there were more benches around town, and a moreequitable dispersal of trees” - quote from a community memberThe accessible restroom and charging station is a mobile unit that can beplaced at trailheads or moved to events, like this Canada Day celebration.

Page 63 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Accessible emergency managementDevelop aneighbourhood-based supportsystem (based ona program likeneighbourhoodwatch).Consider acommunicationscampaign toencourage mutualaid amongneighbours toimprove resilienceduring emergencies.Fire Services andCommunityDevelopment andCommunications:Coordinate and/orsupport communitymeetingsProvide resourcesand support1-3 yearsNeighborhoodassociations andlocal volunteers,including SeniorsHelping SeniorsSupport orintegrateemergencypreparedness forcommunitygroups.Identify key playersresponsible for olderadults oraccessibilityservices andconnect them to thesystem in anintegrated wayFire Services andCommunityDevelopment andCommunications:Coordinate and/orsupport communitymeetingsProvide resourcesand supportOngoingKimberley Searchand RescueRCMPLocal healthservicesEmergencymanagementagenciesSupportvulnerable peoplein an emergencyor evacuation.Develop web andpaper-based formsfor residents to opt-in for assistanceannually, andassociatedcommunicationsplan, including tofriends/family ofvulnerableindividualsFire Services andCommunityDevelopment andCommunications:collaborate todevelop andimplementless than 1yearAccessibilityAdvisoryCommitteeCommunityResiliencyInvestmentProgram –Columbia BasinWildfire ResiliencyInitiative - ColumbiaBasin TrustTABLE OF CONTENTS

Page 64 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Accessible emergency managementIncreaseawareness of theRegional Districtof East KootenayVoyent AlertSystem and TheBC EvacueeRegistration andAssistanceProgram (EMCRERA)Continue to promotethe alert systemthrough variouschannelsEducate residentson its use CommunityDevelopment andCommunications:Lead communicationand educationefforts less than 1yearEvacuationNotification System| RDEKEMCR ERARegistrant PortalRegional District ofEast KootenayIncorporate afocus on age-friendlyaccessibility andpreparednessneeds whenupdating theCity’s EmergencyManagementPlan. Assess emergencypreparedness needsof accessibility andolder adults; developtailored emergencyplans.Fire Services:Lead assessmentand planning 1-3 yearsCommunityEmergencyPreparedness Fund| Union of BCMunicipalities AFC GrantsApplication Guide –BC HealthyCommunitiesTABLE OF CONTENTS

Be Prepared forEmergenciesPage 65 of 132It’s important for everyone to be preparedby knowing the risks in their community,having a household plan and having anemergency kit. Older adults and peoplewith accessibility needs may need toconsider preparedness actions above andbeyond the “basics”. Some things to thinkabout are: My ability to communicate may berestricted My surroundings may change and lookunfamiliar My service animal or guide dog maybe hurt or frightened My health may be impacted by stressor confusion In an evacuation, I may need to bringmedical equipment or suppliesSign up for evacuation alerts at ca.voyent-alert.com/vras/register.html to be notifiedof evacuation alerts and orders that affectyou.HealthLinkBC has a good resource forseniors. Visit the website or call 8-1-1 tospeak to a navigator who can guide you toreliable information. If you are deaf or hardof hearing, call 7-1-1.This information comes from PreparedBC. Visit PreparedBC.ca/EmergencyPlansand download the Home PreparednessGuide. Following these steps will help youalong the road to recovery after a disaster. Knowing the risks, practicing youremergency plan, having an emergency kitwith specific supplies and building atrusted support network means the bestchance for recovery. TABLE OF CONTENTS

Concerns over unleashed dogs in parks andgreen spaces were raised frequently during thecommunity engagement. Several respondentscited risks to safety, particularly for older adultsand individuals with accessibility needs.Participants reported incidents of dogs jumpingon or chasing individuals, posing risks of falls orinjuries for seniors and those with mobilityneeds. Suggestions included stricterenforcement of leash laws, clearer signage, andre-evaluating off-leash zones in high-trafficpark areas.Page 66 of 132Dog control and safety inparksWhat we heard:To help make outdoor spaces safer forpeople with accessibility needs, the Citycan encourage dog owners to obey leashlaws through education and enforcement. Did you know? The City designates off-leash areas so that residents know whereto expect that they could run into an off-leash dog. This helps people such asseniors and individuals with mobility needsavoid areas that pose this risk. Allowingyour dog to run off-leash outside of theseareas means that those at risk can notavoid them.Residents noted the need for expandedrecreational opportunities, particularly inMarysville. The arena and green spaces inMarysville were noted as particularlyunderserved, with calls for investments inpickleball courts, tennis courts, accessibleplayground equipment, and communitygathering spaces. Additionally, participantsexpressed a desire for safer and moreaccessible pathways to the river and othernature areas.Recreation opportunities andgreen space maintenanceWhat we heard:The City of Kimberley recently completed12 Building Condition Assessments and aParks and Facilities Master Plan. Theseare foundational documents that will helpstaff prioritize the work required to makeCity facilities safer and more accessible,and introduce new amenities. Projectsfrom these documents are then proposedin the five-year financial plan to beapproved by Council. How can the City improve?How can the City improve?TABLE OF CONTENTS

Page 67 of 132Assets in AccessibleOutdoor Spaces and PublicBuildingsTABLE OF CONTENTSThis 15-minute parking zone was designed tosupport curb-side delivery for people withaccessibility needs making purchases fromdowntown businessesLeash laws mean that morepeople can enjoyKimberley’s beautifuloutdoor spaces safely“I look forward to coming to the pool,especially on Mondays and Fridays.There’s lots of social interaction” - a community memberThe ramp on this building is properlysloped to provide safe access forwheelchairs. A hand rail improvesaccessibility for even more people.

Affordable andaccessibletransportation optionsTransportation is essential to Kimberleyresidents' mobility and quality of life. Thepublic transit system includes bus routesconnecting Kimberley with Cranbrook andlocal areas. Paved and nature trails supportactive travel despite seasonal andconnectivity challenges. Although many residents appreciatecurrent services, some have concerns suchas limited service hours, affordability, andaccessibility issues, especially for seniorsand those without private vehicles.Community feedback suggests expandingpublic transit routes, improving wintermaintenance, and enhancing activetransportation infrastructure andconnectivity. Page 68 of 132TABLE OF CONTENTS

Currently, the public transit service operates four bus routes:Route 21 is a scheduled service connecting Kimberley and Cranbrook. It operates Monday throughFriday, offering three round trips per day. To use this service, riders must call ahead to arrange theirpick-up and drop-off locations.Route 22 is a scheduled commuter service connecting Kimberley and Cranbrook. The route beginsat the Kimberley Conference Centre. It travels south, stopping at various locations such as 4thAvenue, Shoppers Drug Mart, Civic Centre, Blarchmont, and Marysville , before heading toCranbrook. The bus then returns to Kimberley on the same route, making additional stops atMarysville Petro Canada and Mark Creek Market. This route runs Monday through Friday, with fourround trips each day: two in the morning and two in the afternoon.Route 23 is a complimentary winter shuttle service available during the ski season. The Peak to PlatzlWinter Shuttle offers free rides between the Kimberley Alpine Resort, on-mountainaccommodations, and the downtown area’s shops, pubs, and restaurants.Route 24 provides a local door-to-door on-request service within Kimberley. This service is availableon weekdays (except holidays) from 8:00 AM to 4:30 PM. Riders must call one business day inadvance to arrange their pick-up and drop-off times and locations anywhere within the Kimberleytransit service area. Priority is given to those with mobility challenges.[17]What we heardPage 69 of 132Transportation is critical in ensuring Kimberleyresidents' mobility and quality of life. The publictransit system, community trail and pathwaynetwork, and proposed enhancements arecrucial in supporting mobility and connectivitywithin the community.Although some participants in communityengagement identified barriers, others viewedpublic transit in Kimberley as an asset. Thepublic transit system in Kimberley is funded byBC Transit and the City.TABLE OF CONTENTS

Page 70 of 132Residents identified the Rails to Trails and MarkCreek Trail networks as valuable communityassets. These trails support activetransportation and contribute to quality of life.However, opportunities exist to enhanceconnectivity between these trail systems andother parts of town, particularly for dailyfunctional use such as commuting or errands.Kimberley’s transportation landscape includesseveral features and community ideas that canbe built upon to improve mobility andaccessibility for all residents. Residents shareda variety of innovative and practical ideas toimprove local transportation. Suggestionsincluded:Establishing a commuter bus routebetween Kimberley and Marysville tosupport daily travel needs better.Introducing a free or subsidized transitservice for seniors accessing the local foodbank.Implementing B.C. handyDart Taxi Saverpasses to make alternative transportationmore affordable for individuals withaccessibility needs.Enhancing communication abouttransportation options through onlineplatforms, libraries, community centers,and local businesses, to increaseawareness and ridership.Community assets andopportunities in transportationWhat we heard:As noted earlier, City of Kimberley staffwork regularly with BC Transit andneighbouring communities to advocate forimprovements to public transportationsystems. The Regional Transit Study Reportdeveloped in 2024 by the City ofCranbrook, ʔaq̓am, Canadian RockiesInternational Airport, and SEM ResortLimited Partnership included:a background reviewpublic and stakeholder engagementtransit option development andanalysisThe service concepts described in thereport include short-term, medium-term,and long-term suggestions. Many of theimprovements that Kimberley residentsand other surveyed respondents arelooking for will take more than five years toimplement, once approved by BC Transit. Improvements to public transportationinvolve many partners and levels ofgovernment. City staff can improvecommunication to residents on topics withmulti-year timeframes, to help manageexpectations, and remind residents thattransit improvements are in the works.The City can also enhance communicationabout existing transit services byincorporating the paper- and network-based ideas that are recommended in afurther section of this report.How can the City improve?TABLE OF CONTENTS

Page 71 of 132Despite these strengths and ideas, surveyresults and community feedback revealedmultiple transportation challenges that impactmobility, especially for seniors, individuals withaccessibility needs, and those without accessto private vehicles.Only 35% of respondents agreed orstrongly agreed that transportation optionsare affordable and accessible, while 15%disagreed and 23% remained neutral.Eleven percent agreed that volunteerdrivers are available and compensated,while 47% were unsure which suggestsvolunteer driver programs may beunderdeveloped and under-publicized. Winter conditions further compoundaccessibility issues. Most respondents (57%)rated snow removal on roads and parking areaspoorly, citing it as neither prompt nor thorough—posing risks to those with mobility issues andlimiting access to key services during coldermonths.Public transit emerged as a significant concern:Limited routes, infrequent service, andrestricted hours of operation (ending at4:30 pm for Route 24 and 6:00 pm forRoute 22) prevent full participation incommunity life.The absence of weekend service wasrepeatedly mentioned as a major barrier toattending social activities and accessingservices.The advance booking requirement of 24–48hours restricts transit use for those withurgent or unpredictable schedules.Barriers to Mobility andTransportation AccessWhat we heard:To improve residents’ experiences with transit,the City of Kimberley can continue the workalready underway to improve transit serviceconnectivity in partnership with neighbouringcommunities. A number of specific actionsrelated to trail extensions, winter maintenanceand cycling improvements are proposed in theAction Items tables throughout this report.How can the City improve?Restrictions on grocery bag limits duringrides further inconvenience those relying onpublic transit for shopping.Concerns about customer service andinclusivity. Some participants reportednegative interactions with drivers, includinga lack of assistance for older adults or thosewith mobility needs.Residents also noted the high cost of taxis andthe lack of ride-sharing options, leaving peoplewithout a viable transportation alternative.Social isolation due to transit barriers wasespecially concerning for seniors who areunable to attend events or stay sociallyconnected. Several respondents shared thatthe current system limits spontaneous orflexible participation in everyday life.Finally, although some trails support activetravel, seasonal issues such as snowaccumulation and a lack of protected bike laneslimit these routes' broader utility and safety.Residents, particularly families and older adults,expressed a need for safer and more reliableinfrastructure for walking and cycling.TABLE OF CONTENTS

Page 72 of 132The lack of dedicated bike paths and safewalking routes was identified as a critical gap,particularly for families with young childrenseeking safe routes to schools and parks.Active transportation plans are in place withinthe community, and participants stronglysupported the development of a network ofseparated bike lanes to ensure year-roundsafety for cyclists. Some respondentssuggested that clear bike routes connecting keyareas such as the Rails to Trails and downtownPlatzl would enhance accessibility for bothresidents and tourists renting e-bikes. Biking Infrastructure What we heard:Kimberley boasts an impressive amount ofpaved and nature trails. The City shouldaddress connectivity issues in the update to theActive Transportation Network Plan that isplanned for 2026. The Accessibility AdvisoryCommittee could be consulted for feedbackabout specific areas for improvement. The Downtown Urban Design Strategy isanother important document that will guide thiswork in the city centre. In this infrastructurerenewal plan, a number of improvements arerecommended that will make it safer forresident and visiting cyclists to navigatedowntown.How can the City improve?TABLE OF CONTENTS

Page 73 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Overall improvements in transitExplore PublicTransitaffordabilityimprovements.Explore adding thehandyDart Taxi SaverprogramPlanning Services:Coordinate withBC Transit3 years ormoreAccessibilityAdvisoryCommitteeBC TransitAdvocate foraccessibilityawareness withintransit system.Share education andcommunicationcampaignsAdvocate for operatortrainingPlanning Services:Coordinate withBC Transit1-3 yearsBC TransitIncreaseawareness ofvolunteer driverprograms.Add volunteer driversupport programs to anyproposed older adultinformation hubCommunityDevelopment andCommunications Planning Services Coordinate withSeniors groups1-3 yearsSeniors HelpingSeniorsBetter at HomeImproveawareness ofpublic transitfeatures. Improve transitcommunication relatedto schedules, stops,fares, passes.Use community bulletinboards, social media,and local radio.Make printed schedulesavailable at the library,pool, and cafes.CommunityDevelopment andCommunicationswith PlanningServices:Lead outreachandcommunicationstrategyless than 1yearKimberley PublicLibraryVisitor InformationCentreBusinessesSchoolsAction Plan TABLE OF CONTENTS

Page 74 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Active Transportation Network PlanReframe thevision and goals toincorporateaccessibility as acore principleExplicitly includeaccessibility in the visionstatement to emphasizeinclusivity for people ofall ages and abilitiesAdd accessibility-specific goals such asensuring all activetransportationinfrastructure meets orexceeds accessibilitystandards andincorporating universaldesign principles into allprojectsPlanning Servicesand OperationsServices:incorporate inupdate to ActiveTransportationNetwork Plan1-3 yearsBC ActiveTransportationInfrastructureGrantsIncludeaccessibility-related data ormetrics in futurereports.Show how accessibleexisting infrastructure isfor individuals withaccessibility needsPlanning Servicesand OperationsServices1-3 yearsAccessibilityAdvisoryCommitteeDisability Alliance ofBCDuring communityengagement,consult the City ofKimberleyAccessibilityAdvisoryCommitteeIdentify barriers andopportunitiesPlanning Services1-3 yearsAccessibilityAdvisoryCommitteeHighlightaccessibilitybarriers in keyissues faced byindividuals withaccessibilityneedsEnsure accessibilitybarriers are addressedin the PlanPlanning Servicesand OperationsServices1-3 yearsActive Transportation Network Plan:An update to the Active Transportation Network Plan is scheduled to be completed in 2026. Thefollowing action items are recommendations to consider when updating this vital document.TABLE OF CONTENTS

Page 75 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Active Transportation Network PlanExpandaccessibilitydesign guidance. Include things like:minimum widths forwheelchairs onsidewalkstactile pavingnon-slip surfacesgradient limits fortrailssuitable wheelchairsurfacesrest areas withbenchesaudible pedestriansignalshigh-contrastmarkings forcrosswalksPlanning Servicesand OperationsServices:1-3 yearsAdd accessibilityas a key factorwhen evaluatingprojects.High-priority projectsshould addresssignificant accessibilitygapsPlanning Servicesand OperationsServices1-3 yearsIdentify quickwins.Could include: adding curb letdownsimproving crosswalksignalsinstalling tactilepaving at keyintersectionsPlanning Servicesand OperationsServicesmore than 3yearsTABLE OF CONTENTS

Page 76 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Active Transportation Network PlanConduct an auditof existinginfrastructure toidentifyaccessibility gaps.Review existinginfrastructure againstuniversal designstandardsPlanning Services:coordinate audit1-3 yearsAccessibilityAdvisoryCommitteeLeverage fundingopportunitiesspecifically aimedat improvingaccessibility.Investigate availablegrantsCommunityDevelopment andCommunications1-3 yearsInclude examplesfrom othermunicipalitiessuccessfullyimplementingaccessible activetransportationnetworks.Investigate successfulnetwork plansPlanning Services1-3 yearsAddress trailending issues.Extend and connect4 Avenue trail toprevent abruptendingsthPlanning Services andOperations Services:incorporate inupdate to ActiveTransportationNetwork Planmore than 3yearsBC ActiveTransportationInfrastructureGrantsExtend Rails toTrails pathway.Connect Rotary Drivesections and improvetrail surfacing foraccessibilityPlanning Services andOperations Services:incorporate inupdate to ActiveTransportationNetwork Planmore than 3yearsActiveTransportationNetwork PlanNorth Star Rails toTrails AssociationKimberley TrailsSocietyAccessibilityAdvisoryCommitteeTABLE OF CONTENTS

Housing choices thatallow for aging in placeKimberley residents are generally satisfiedwith their housing, but affordability,accessibility, and housing diversity remainkey concerns—especially for seniors,renters, and those looking to downsize. As the population ages, there is growingdemand for accessible, smaller housingoptions and better awareness of availablesupport programs. The City is updating its Official CommunityPlan and zoning bylaws to address theseneeds, informed by housing data showingdemand over the next 20 years. Residentfeedback is an important part of the update,which is expected to be completed at theend of 2025.Page 77 of 132TABLE OF CONTENTSBe part of the conversation at www.engagekimberley.ca

What we heardPage 78 of 132In age-friendly planning, examining a city’s housingsituation focuses on the availability of safe, affordable,and appropriate housing options that support aging inplace. This includes accessible design, proximity toservices, and a variety of housing types to meet diverseneeds and preferences. Age-friendly housing helpsolder adults maintain independence, stability, andcommunity connection.Housing is a key topic in Kimberley, reflecting bothsatisfaction with current living conditions and a desirefor more inclusive and adaptable options. Eightypercent of survey respondents reported being satisfiedor very satisfied with their current housing, and 82%own their homes. The predominance of single-familydetached homes (72%) reflects the community’straditional housing stock and offers many residents asense of stability and investment.Top photograph: Harvest Apartments on Jim Ogilvie WayBottom photograph: Central and Watkins townhomes on Boundary StreetTABLE OF CONTENTS

Page 79 of 132Housing assets identified during the communityconsultation include:Supportive housing, including The Pinesand Garden View residences.The 2024 Kimberley Housing NeedsReport, which provides a way to respondand plan for Kimberley’s housing needsover the next five to 20 years. Kimberley’s aging population and shiftingdemographics present important opportunitiesfor housing innovation. Residents expressedinterest in more housing types supporting agingin place, intergenerational living, andaccessibility. These include one-level homes,accessible townhouses, and smaller,accessible units that are easier to maintain. Community conversations also identified thepotential for improved outreach and educationabout housing-related programs—particularlythose that support home maintenance,accessibility upgrades, and energy efficiency.While awareness is currently low, there is astrong opportunity to enhance communicationand increase access to these existing supportsthrough local organizations, libraries, and City-run platforms.Assets in HousingWhat we heard:The City of Kimberley is in the process of ahousing-focused review and update of itsOfficial Community Plan (OCP) and twozoning bylaws. To support and facilitate public feedback,staff have created a page onEngageKimberley that hosts a timeline,survey, frequently asked questions, andimportant documents such as the 2021 Housing Needs Report and the2024 Interim Housing Needs Report.Residents can learn more about the reviewhere: https://engagekimberley.ca/OCP-zoning-housing-updatesStaff anticipate that a draft of the OCP andzoning bylaw amendments will be sharedfor public review in the fall of 2025. How can the City improve?TABLE OF CONTENTS

Page 80 of 132Despite high satisfaction among manyhomeowners, the survey revealed significantchallenges related to affordability, accessibility,and support services, particularly for seniors,renters, and those looking to downsize.Affordability was the most cited concern acrossall demographics:71% of respondents disagreed or stronglydisagreed that Kimberley has a range ofappropriate and affordable housing options.Younger families and individuals reporteddifficulty saving for down payments due tohigh rental costs.Older adults highlighted the difficulty offinding smaller, affordable, accessiblehomes for downsizing.Downsizing is particularly difficult for seniors, asthe cost of smaller homes or condominiumsoften rivals that of larger properties. Thisfinancial disincentive can keep older adults inhomes that no longer meet their needs—homesthat may also present maintenance andmobility challenges.Many affordable housing options are notsuitable for people with mobility needs due tofeatures like stairs, narrow entrances, or theabsence of elevators. Winter conditions furtherexacerbate these issues, with inadequate snowremoval leaving seniors isolated or at risk.Housing affordability andaccessibility challengesWhat we heard:The 2024 Interim Housing Needs Reportreflects much of the community feedbackhere. That Report includes the followinghousing estimates:In 5 years, the housing need estimateis 544 units In 10 years, the housing need estimateis 952 units. In 20 years, the housing need estimateis 1,706 units. For renters, 38% (68 units) of the stockshould be priced for low-incomehouseholds, 23% (42 units) formoderate income households, 13% (23units) for average income households,and 26% (46 units) for households whoearn an income above average. For renters, 52% (93 units) should beconfigured for one-person households;31% (55 units) for two-personhouseholds; 8% (15 units) for three-person households; and 9% (16 units)for 4+ person households.For bedroom mix, in 10 years, 519 unitsshould be one-bedroom units, 163 two-bedroom units, 110 three-bedroomunits, and 25 four+ bedroom units.This is a simplified summary of the detailedreport that is supporting the housing-focused update to the Official CommunityPlan and two zoning bylaws. A draft of theupdates is planned to be ready for publicreview in the fall of 2025.How can the City improve?TABLE OF CONTENTS

Page 81 of 132There is also a gap in knowledge andawareness of available housing supports:Only 11% of respondents agreed or stronglyagreed that they are aware of programs toimprove home accessibility.41% disagreed or strongly disagreed thataffordable help with home maintenance isavailable.75% of respondents were unaware of howto access information about energyefficiency or housing support programs. Supportive housing and senior care optionswere also identified as urgent needs. Facilitieslike Garden View are often at capacity, andmany older adults find themselves in a servicegap—needing more support than assisted livingprovides but not qualifying for full-timeresidential care. As a result, some seniorsremain in unsuitable housing or are forced toleave the community altogether.Housing affordability andaccessibility challengesWhat we heard:Kimberley is fortunate to have a collaborativegroup of organizations working to support olderadults, including Better at Home and SeniorsHelping Seniors. The City of Kimberley shouldlook at opportunities to support theseorganizations with information about retrofitassistance programs, and to broaden the reachof that messaging to include individuals withaccessibility needs. How can the City improve?TABLE OF CONTENTSa community member“Three story walkups are the lastthing that many seniors want to livein. They want to be in age diversefacilities where they can stay andsee young people and have homesupport services.”Click the poster to visit the BC Housing website

Page 82 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Accessibility alignment with future housing plansHighlightingexisting programsto helphomeowners withaccessibility andaffordability.Identify all potentialprograms for retrofittingand updating homes foraccessibility CommunityDevelopment andCommunications andPlanning Services:Highlight grantsand programsusing Citycommunicationchannels less than 1yearBC Rebate forAccessible HomeAdaptations (BCRAHA) | BCHousing Rental AssistancePrograms -Overview | BCHousingSeniors HelpingSeniorsBetter at HomeInvolve theAccessibilityAdvisoryCommitteeregardingaccessible andage-friendlyhousing.Provide a role for thecommittee to beinvolved when issuesaround future housingare discussed.Planning Servicesmore than 3yearsAccessibilityAdvisoryCommitteeEnhance communicationon housingavailability Include informationabout accessible orsenior housing andeligibility as part of theproposed older adultinformation hubCommunityDevelopment andCommunications andPlanning Services:Outreach andcommunicationsless than 1yearKimberley PublicLibrarySeniors’ CentreLocal serviceagenciesAction Plan TABLE OF CONTENTS

Opportunities forsocial participation andwell-beingSocial participation and recreation are keysto community well-being. In Kimberley,many residents appreciate local facilities,programs, and outdoor opportunities, butbarriers remain—especially for people withaccessibility needs. Key concerns include transportation,programming gaps, and the accessibility ofcommunication about programming andevents. Suggestions include more inclusive,intergenerational, and low-cost programs,better use of public spaces, and clearerevent promotion. Accessible facilities provide opportunitiesto expand community engagement.Kimberley’s trail networks also position itwell for para-sport tourism.Page 83 of 132TABLE OF CONTENTS

What we heardPage 84 of 132Enhancing social participation and recreation is crucialfor the well-being of any community. Accessibility tophysical spaces and social opportunities directlyaffects social support, mental health, and collectiveengagement, improving the quality of life forindividuals. Community engagement participants highly endorsedmany parts of social and recreational opportunities inKimberley while highlighting some barriers. The surveyresponses reveal a range of opinions and suggestionsto improve social participation, recreation, andaccessibility within the community. Nearly half ofrespondents (49%) reported having mostly orcompletely sufficient opportunities for leisure activities,while 28% indicated moderate access, and 23%reported little or no access. A deeper analysis foundthat individuals with accessibility needs weresignificantly more likely to report fewer opportunitiesfor leisure activities than those without accessibilityneeds. This result was statistically significant, meaningit is unlikely to be due to chance.Regarding recreation and learning programs, 45%agreed or strongly agreed that many are available.However, only 33% agreed or strongly agreed thatthese programs are affordable. Intergenerationalprogramming appeared relatively strong, with 37%agreeing or strongly agreeing that programs exist forolder adults to participate with other age groups. Eventaccessibility was rated positively, with 51% agreeing orstrongly agreeing that community events areaccessible. Overall satisfaction with communityparticipation opportunities was moderately high, with52% being satisfied or very satisfied. TABLE OF CONTENTS

Page 85 of 132Several positives about Kimberley's socialwellbeing and recreational opportunities werehighlighted in the survey responses:Existing Community Hubs: Facilities suchas the Aquatic Centre and Centre 64 wererecognized as valuable assets The Seniors Centre at Centennial Centre:Activities and programs (e.g., DuplicateBridge, Tai Chi) aimed at promotingwellness, social engagement, andindependent living for older adults.The Civic Centre Walking Track: Thewalking track provides a safe walkingsurface in the winter when ice and snowmay otherwise limit outdoor recreation forsome residents.Supportive Recreation Programs: TheActive Living/ Seniors Activity Program,Moving Into Wellness, and SeniorsWellness in Motion (S.W.I.M) providesrecreation and social connections. Strong Sense of Community: Manyrespondents appreciated Kimberley'sclose-knit atmosphere, noting that it fostersconnections among residents.Natural Beauty and Outdoor Opportunities:Kimberley's scenic environment waspraised for providing abundant outdoorrecreational activities, such as hiking,skiing, and biking.Active Arts Scene: The presence of artsprogramming, such as at Centre 64, wasacknowledged as a strength contributing tothe community's cultural vibrancy.Assets in social well-beingWhat we heard:TABLE OF CONTENTS

Page 86 of 132As mentioned, transportation challenges wererecurring, with respondents citing the lack ofevening and weekend bus services as barriers toparticipation in social and recreational activities.Accessibility in public spaces and facilities isanother pressing concern. Residents highlightedthe need for upgraded or expanded communityhubs like Centennial Hall and Centre 64 toaccommodate broader uses. Accessibilitychallenges at the Civic Centre were alsodiscussed, particularly the requirement for thosewith mobility issues to enter and use the reardoors of the building. Programming gaps were frequently mentioned,with respondents identifying limited recreationalopportunities for specific demographics,including isolated seniors, single parents, youth,and individuals with accessibility needs.Suggestions included offering additionalintergenerational programs, subsidized fitnessclasses for low-income seniors, lessons inactivities like pickleball with qualified instructors,and more alcohol-free evening activities.Respondents also suggested better use ofunderutilized public spaces during off-hours tohost community programs.Communication about recreational programs andevents emerged as an area for improvement.Residents noted difficulties finding informationabout events or programs due to reliance onsocial media or word-of-mouth. Suggestionsincluded creating a centralized events calendar orseasonal community program guide to ensureinformation is accessible to all residents,including those who are not online.Barriers to social well-beingand participationWhat we heard:Improvements to City facilities, transit, andtransportation networks are discussed atlength in previous sections of this report.Those planned improvements will benefitaccessibility generally, which will improveopportunities for social well-being andparticipation. The City’s approach to programming iscapture in the Official Community Plan, andis partnership-based. Community groupsdevelop and deliver the majority of sport,recreation, art, and culture programming.The City supports this work through theCommunity Grants Program. To improve the diversity of programmingavailable, the City could considerdemographic information when evaluatinggrant applications, in order to distributeavailable funds in a way that helps closeprogramming gaps. The City could alsosupport partners to gather feedback onprogramming, which would helporganizations understand the best way todeliver programs and address gaps.Partnership-based improvements tocommunications are discussed later in thisreport. Those recommendations could beleveraged to improve communication aboutrecreational programs and events byinviting organizers to contribute to acentralized events calendar or listingservice.How can the City improve?TABLE OF CONTENTS

Page 87 of 132Assets in social well-beingand participationTABLE OF CONTENTSTop right and bottom left photos: marketing images from Tourism KimberleyBottom right photograph provided by committee member, top left photoRecreation spaces that are centrally locatedActivities that all generations can enjoy togetherCommunity hubs for people to get together

Connectinggenerationsto buildcommunityPage 88 of 132An opportunity for partnership is to connectand support community organizations thatare fostering volunteerism for youth. Volunteer-based youth programs such assnow clearing, involve students assistingcommunity members with mobilitychallenges during winter months. These programs:Foster intergenerational connectionand civic engagement.Offer youth tangible leadershipexperiences and community servicehours.Help isolated residents buildrelationships that improve their safety,mental health, and well-being.Strengthen social ties in thecommunity.By engaging organizations to communicateand collaborate, these programs could bepromoted jointly through City channels andby other community organizations toenhance visibility and participation.Working in partnership with theAccessibility Advisory Committee, localschools, and employment agencies, canhelp unify these efforts under a cohesiveumbrella. TABLE OF CONTENTSRelationships make usresilient

Page 89 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Increasing recreational opportunitiesAddressTransportationSchedules.Assess transit servicesto facilitate betterparticipation in socialand recreationalactivitiesPlanning Services:continue to liaisewith BC Transitabout serviceschedules androutesconsiderextending transittimes or offeringweekend service1-3 years, 3years ormoreBC TransitAccessibilityAdvisoryCommitteeRegional TransitStudyContinue toenhanceaccessibility inrecreation andcultural spaces.Plan for accessibility inupgrade and expansionsplans for communityhubs like Centennial Halland Centre 64 toaccommodate broaderusesPlanning Servicesand OperationsServices:capital planning3 years ormoreBuilding ConditionAssessmentsAdvocate to fillprogramminggaps.Encourage localorganizations to offermore recreationalopportunities forspecific demographics,such as isolated seniors,single parents, youth,and individuals withaccessibility needsCommunityDevelopment andCommunications:consider askingCouncil toapprove anupdate to theCommunityGrants Policy toearmark fundingfor accessibilityrelated initiatives,includingaccessibleeventsconsider howEngageKimberley couldsupport partnerorganizations1-3 yearsSeniors’ CentreKimberley YouthAction NetworkSchool District 6Action Plan TABLE OF CONTENTS

Page 90 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Increasing recreational opportunitiesUpgradeplaygrounds tomeet accessibilitystandards. Move forward withthe plan to upgradeplaygrounds toinclude accessibleequipment, surfaces,and entrancesOperations Services:capital planningless than 1year, 3 yearsor morePlayground Grantsand FundingOpportunities Parks and FacilitiesMaster PlanKimberley RotaryClubAccessibilityAdvisoryCommitteeExplore thefeasibility ofcommunicatingAbout CommunityProgramsConsider thefeasibility of acollaborativecommunicationsstrategy aboutevents orprogramming Consider acentralized eventscalendar or listingserviceCommunityDevelopment andCommunications1-3 yearsKimberley PublicLibrary Seniors’ CentreTABLE OF CONTENTS

Para-athletics andAdaptiveSportTourism:Page 91 of 132Para-sport tourism can benefit smaller orremote communities through economic growth,enhancing community pride, and promotingsustainable development. Integrating para-sport events into the local tourism strategy cancatalyze these benefits. Para-sportcompetitions can attract visitors who contributeto the local economy by spending money onaccommodations, food, and other services. Kimberley has several key assets that make itan attractive location for para-athletics. Centralto this is the fully accessible athlete trainingcentre, which was established with the supportof the 2010 legacy grant for the Olympics andParalympics. This facility is attached to a ski runon the ski hill, providing para-athletes easyaccess to essential amenities, including liftnetworks and accommodation.The trail networks in Kimberley, many of whichare paved, offer excellent opportunities forpara-cycling events. The existing infrastructuremay support training and high-performanceracing, making Kimberley a potential venue fornational and international competitions.A multi-partner initiativeTABLE OF CONTENTSKimberley is a special place - thereare lots of ways to show it off!

Page 92 of 132To effectively harness the benefits of para-sporttourism, the City of Kimberley could take severalstrategic steps.:1.Support and empower Tourism Kimberley inthe development of a comprehensive tourismplan that includes para-sport events as a keycomponent. Collaboration with partners wouldbe key to this strategy, including governmentagencies, sports organizations, andcommunity groups, to ensure that the eventsalign with the community's goals andresources. Additionally, investing in accessibleinfrastructure and transportation is crucial foraccommodating participants and spectators.These investments enhance visitors'experience and leave a legacy for thecommunity.2.Encourage effective marketing strategies.Targeted marketing is essential to promotepara-sport events and attract participants.Utilizing targeted social media and sportstourism networks can help raise awarenessand generate interest in the events. 3.Ongoing evaluation and feedbackmechanisms should be established. Thesemechanisms can be used to assess theimpact of para-sport tourism on thecommunity, allowing for continuousimprovement and adaptation of strategies.Kimberley could become a premier para-sporttourism destination. The following section outlinesthe current capabilities and specificrecommended actions to capitalize on thispotential.TABLE OF CONTENTS

Page 93 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Parasport TourismWork with Resortsof the CanadianRockies (RCR) toincreaserecognition ofKimberley’sParalympicTraining Centre.Encourage partners topromote the athletecentre in provincial andnational sportsdirectories and tourismmarketingCommunityDevelopment andCommunications:marketingsupportcollaborate withTourismKimberley1-3 yearsRCR/KimberleyAlpine ResortTourism KimberleyProvincial andNational sportorganizationsKootenay RockiesTourismContribute to thedevelopment of acollaborativepara-sport-inclusive tourismstrategy.Conduct an inventory ofaccessible sport andrecreation assetsIdentify infrastructuregaps (e.g.,accommodations,venues)Work with partners tocreate a sport tourismdevelopment plan thatintegrates para eventopportunitiesCorporateAdministration:ResortDevelopmentStrategy AdvisoryWorking Group CommunityDevelopment andCommunications3 years ormoreDestinationDevelopment Fund- Province of BCAccessible travel inBC | Super, NaturalBC ResortDevelopmentStrategyCommunity FuturesEast KootenaySupportsanctioned parasport events(winter andsummer), andsupport TourismKimberley (TK) tomarket Kimberleyas a destinationfor para sportevents.Support bids to hostevents like Para CyclingCups or Para AlpineracesUpgrade trails andfacilities to meetcompetition standards Support improvementsto accessible logistics(transport, facilities)CommunityDevelopment andCommunications:facilitate lettersof support forapplicationsOperations Services:capital planningrelated to facilityupgradesPlanning Services:accessibility lensin developmentpermitting1-3 years, 3years ormoreDestination EventsProgram - Provinceof BCParaSport BCAlpine CanadaCycling CanadaKimberley TrailsSocietyTABLE OF CONTENTS

Page 94 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Parasport TourismWork with localorganizations tobuild a para sportevent championnetwork, includinga roster ofvolunteers withlived experienceand eventplanning skills.Partner with localathletes asambassadorsOffer microgrants forleadership trainingConsider supporting alocal champion to attendthe Sport TourismCanada CongressCommunityDevelopment andCommunications:connectorganizationsoffer supportconsider ifupdate toCommunityGrants Policy isrequired1-3 yearsBC FerriesDisability SportProgram | viaSportKimberley DisabledSkiers AssociationKimberley TrailsSocietySchool District 6Address lack ofaccessibleaccommodations.Conduct an audit ofaccommodations foraccessible rooms Consider an incentiveprogram to retrofitrooms Work with short-termrental owners topromote universaldesign in new builds. Planning Services:coordinate auditconsiderincentivesadvocate todevelopersCommunityDevelopment andCommunications:share informationabout universaldesign in visitoraccommodationmore than 3yearsTourism operatorsandaccommodationprovidersKimberley andDistrict Chamber ofCommerceDisability Alliance ofBCSupportorganizations toapply for fundingand mentorshipfrom successfulpara-sportprograms. Research models usedby other para-host citiesWork with localfoundations or sportorganizations toestablish an annualpara-event fund CommunityDevelopment andCommunications:consider whethergrants should beincorporated intoCommunityGrants Program1-3 yearsKimberley andDistrict CommunityFoundationSport for LifeKimberley DisabledSkiers AssociationTABLE OF CONTENTS

Page 95 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Parasport TourismEnhance theaccessibility ofpublic recreationinfrastructure.Conduct accessibilityupgrades based onrecommendations fromthe Building ConditionAssessments.Operations Services1-3 years, 3years ormoreParks and FacilitiesMaster PlanBuilding ConditionAssessmentsLeverage the trailnetwork for para-cycling tourism.Explore sanctioning ofpaved trails forcompetition-level para-cyclingSupport bids to hostsummer training campsand eventsCommunityDevelopment andCommunications:liaise with partnerorganizationsPlanning Services:planning support Operations Services:facilitateidentifiedupgrades3 years ormoreActiveTransportationNetwork Plan Columbia BasinTrustCycling BCNorth Star Rails toTrails AssociationKimberley TrailsSocietyEncourage andsupport TK topromoteaccessibletourism marketingTo support accessiblemarketing, considerproviding TK with:recommendationsfor inclusive visualsand language information aboutaccessible trails,attractions, andbusinessesopportunities tocollaborate withbloggers andcontent creatorswith livedexperiencesCommunityDevelopment andCommunications:liaise withTourismKimberleysupportconsistency inCity marketing 1-3 years, 3years ormoreTourism KimberleyLocal creatorsTABLE OF CONTENTS

Page 96 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Parasport TourismAdvocate for long-term funding forpara-sports andevents.Develop a policy toprioritize inclusion intourism and eventsupportBuild relationships withprovincial sportsorganizations andfundersCorporateAdministration:politicaladvocacypolicy leadershipOngoingSport Grants &FundingOpportunities |viaSportlocal MLA officesSport BCConsider RickHansenFoundationAccessibilityCertification(RHFAC) Review certificationinformation CorporateAdministration:overseehelp select leador championmore than 3yearsAttract morevisitors &employees – getrated & certified. |Rick HansenFoundationAccessibilityAdvisoryCommitteeUpdate City ofKimberley WebMap with layersrelated toaccessibilityMarked assets couldinclude:shaded areasseatingpublic washroomsgarbage binssolid surfacetrails/ActiveTransportationNetworkOperations Services1-3 yearsTABLE OF CONTENTS

Access to communitysupport and healthservicesCommunity support and health services areessential to helping residents stay healthy,independent, and connected to care.Kimberley benefits from a range ofprograms and resources, including foodsupports, senior services, and basicmedical care. However, key challengesremain—especially the shortage of familyphysicians, limited access to mental healthcare, gaps in daily support services, andbarriers to medical travel. While healthcare is a provincialresponsibility, the City continues toadvocate for improvements, support effortsto attract healthcare providers andenhance community-based services.Page 97 of 132TABLE OF CONTENTS

What we heardCommunity Strengths and Opportunities inHealth and Support ServicesPage 98 of 132In age-friendly planning, Community Support and Healthand Wellness Services refer to the programs, resources,and infrastructure that help residents stay healthy,independent, and connected to care. This includesaccess to home support, chronic disease management,end-of-life care, mental health services, and affordablecommunity programs. Ensuring these services areaccessible, inclusive, and well-communicated is key tosupporting and promoting a healthy community.Health and support services in Kimberley include a rangeof valuable programs and resources that contribute toresidents' well-being. Survey results indicate positiveawareness of some community health supports:Photograph of Aquatic Centre bulletin board provided by Cardea Health.TABLE OF CONTENTS53% of respondents agreed or strongly agreed that healthy food options are available locally.40% acknowledged the availability of low-cost food programs, such as those provided throughcommunity organizations or service hubs.36% of respondents recognized the presence of health programs for older adults.Other community support assets identified were:The Loan Cupboard - offering mobility devices on a free loanThe Food Recovery Depot- where food is recovered from local donors and redistributed to those inneed.Summit Community Services - a non-profit based in Cranbrook and serving Kimberley, providingdiverse community services, including childcare, counselling, and senior programming to promotewell-being and support residents.Seniors Helping Seniors - offering friendly visits, caregiver and peer support, and transportation toseniors who may be isolated and without social networks.Better at Home - providing non-medical home support to older adults.The Kimberley Health Centre - offering primary care, x-ray, and many other important medical andhealth services. Angel Flight - providing medical transport for those needing care outside the region.

Page 99 of 132Despite Kimberley’s many assets, surveyrespondents and community engagementparticipants identified healthcare and supportservices gaps. The most critical issue raised was the shortageof family physicians in Kimberley, which has leftmany residents, especially seniors and thosewith chronic illnesses, without reliable orcontinuous care.Residents without a primary care providerreported facing barriers to accessingprescriptions, referrals, and follow-up care.Others indicated that while a walk-in clinicis available, it does not offer the samecontinuity as a dedicated physician,creating stress and instability for thoseneeding long-term management.Access to daily support services is another areaof concern:Only 17% of respondents agreed thatassistance with daily activities is available.30% disagreed, and 32% were unsureabout the existence of such support, whichmay suggest gaps in service provision andpublic awareness.Gaps and challenges inhealth and support accessWhat we heard:The provision of health services is entirely aprovincial issue, which means that theCity’s role is one of advocacy. However,many of the recommendations in this plancould have the extended benefit ofattracting family physicians and otherhealthcare providers. For example,addressing the affordability and availabilityof housing will make it easier for healthcareprofessionals to relocate to Kimberley.How can the City improve?TABLE OF CONTENTS

Page 100 of 132Healthcare access is also impacted bytransportation barriers, especially during thewinter. Travel to Cranbrook (which is the localhub for specialized services) is often difficult,and services such as radiation therapy areunavailable locally, requiring travel to Kelownaor Alberta.The financial burden of travel for treatmentwas repeatedly mentioned, especiallyamong low-income residents and seniors.While services like Angel Flight offer somerelief, limited capacity and lack ofaffordable alternatives continue to impacteasily accessing essential care.Mental health care access was reported asanother pressing concern:Local access to professional counsellingand long-term mental health support islimited.Youth mental health services are availablebut often short-term and not sufficient forindividuals with more complex needs.Many residents must travel for mentalhealth care, which delays or deterstreatment.Gaps and challenges inhealth and support accessWhat we heard:The Regional Transit Study developed byneighbouring communities and presentedto the Regional District of East KootenayBoard in 2024 includes medical travel as akey priority. One of the four recommendations of thestudy is that the RDEK Board supportadvocacy to Interior Health and BC Transitfor expansion of eligibility of the existingKimberley-Cranbrook Health Connectionsservice to the ʔaq̓am community. Provincial and inter-provincial travel is notsomething that can be meaningfullyaddressed at the local government level,outside of the City’s continued support fornon-profit community organizationsthrough the Community Grants Program.To improve access to mental healthservices and other healthcare providers,the City of Kimberley continues to supportInterior Health’s efforts to attract and retainpractitioners to Kimberley.How can the City improve?TABLE OF CONTENTS

Page 101 of 132Assets in communitysupport and health servicesTABLE OF CONTENTS“The Kimberley Health Centre withnumerous doctors, x-ray lab, andother services. Plenty of handicapparking, also houses the LoanCupboard, which offers all types ofmobility devices, on loan, for FREE.”“This multi-office building onWallinger Avenue containsphysiotherapy, etc.”Top photographs and quotes provided by a Committee Member.Bottom photograph provided by staff.

Page 102 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Local healthcare access and supportSupport retentionand attraction ofhealthcareprofessionals.Support Interior Health’sregional recruitmentefforts.CommunityDevelopment andCommunications ongoingBC Primary CareNetworks: BCFamily DoctorsRural CoordinationCentre of BCFocus area: Emergency and home-based careSupport HomeCare programs.Provide funding throughthe Community GrantsProgram and supportorganizations to applyfor alternate funding tooffer caregiver trainingworkshops for informalproviders (e.g.,churches, families).CommunityDevelopment andCommunications:administerCommunityGrants ProgramOperations Services:provide space forworkshops1-3 yearsLocal organizationsFocus area: Mental health and social well-beingSupport theestablishment of amental healthdrop-in spaceSupport healthorganizations to co-locate services inexisting communitybuildings, if space isavailableCommunityDevelopment andCommunicationsliaise with healthproviders.1-3 yearsWellness TogetherCanada(CommunityFunding)CMHA Foundry BC Interior HealthKimberley HealthCentre SocietyAction Plan TABLE OF CONTENTS

Respect, socialinclusion, and culturalsafetyA connected, age-friendly communityflourishes in an environment of respect,social inclusion, and cultural safety. MostKimberley residents reported strongrelationships, a sense of belonging, andactive community involvement. However,some—especially those with accessibilityneeds—still experience isolation andexclusion. Residents support the ideas ofintergenerational programs, betteroutreach, and culturally safe spaces.Strengthening communication, enhancingaccessibility, and supporting inclusiveinitiatives like an Age-friendly AccessibleBusiness Program can help ensure allresidents feel valued and connected.Page 103 of 132TABLE OF CONTENTS

What we heardCommunity Strengths: Respect,Relationships, and BelongingPage 104 of 132In age-friendly planning, the dimension of Respect,Social Inclusion, and Cultural Safety focuses oncreating communities where residents of allbackgrounds feel valued, respected, and included. Itpromotes intergenerational connection, culturalawareness, and the elimination of ageism anddiscrimination. Culturally safe spaces ensureeveryone can participate fully and with dignity incommunity life.Respect, social inclusion, and cultural safety areessential for creating a strong, connectedcommunity, and many Kimberley residents,particularly older adults, reported feeling well-respected and valued within the community. Surveyfindings highlighted overwhelmingly positivepersonal relationships:86% of respondents were satisfied or verysatisfied with their family relationships.83% expressed satisfaction with theirfriendships.These strong interpersonal ties likely contribute tothe community’s overall sense of cohesion. Mostrespondents also expressed a sense of belonging,with 57% rating their connection to the communityas excellent or good. TABLE OF CONTENTSKimberley residents also demonstrated a highlevel of social engagement. Sixty-nine percentof respondents reported membership in at leastone community organization or special interestgroup, with sports clubs (26%) and communityassociations (22%) being the most commonaffiliations. These networks can serve as keypoints of connection and inclusion.Intergenerational ideas emerged as promisingopportunities to enhance social inclusion andmutual support. Suggestions such as youthassisting older adults with snow removal or yardwork or employing students in paid roles tosupport community initiatives were well-received and seen as a way to bridgegenerational divides while addressing practicalneeds.

Page 105 of 132While many residents enjoy strong connectionsand feel respected in the community, a portionof the population continues to experience socialexclusion or isolation. Especially feelings ofloneliness remain a concern, even in a generallywell-connected community:14% of survey respondents reported oftenlacking companionship.38% reported that they sometimes or oftenfelt left out. 42% indicated they have felt isolated fromothers.The analysis showed that individuals withaccessibility needs were significantly morelikely to report feeling left out compared tothose without accessibility needs. Thisassociation was statistically significant,meaning it is unlikely to have occurred bychance. Twenty-eight percent of participantsrated their sense of belonging as fair, while 9%described it as poor. These figures suggest thatwhile inclusion is strong for many, targetedaction is needed to reach those who remain onthe margins of social life in Kimberley.Participants in the community consultationvoiced concerns about ensuring that inclusionefforts are culturally safe andintergenerationally supportive. While thecommunity demonstrates a willingness toconnect and care for one another, there is anopportunity to formalize these efforts throughstructured programs and outreach, especiallyfor those who may not participate in sportsclubs or community associations.Barriers to inclusion: isolationand uneven experiences What we heard:Kimberley is fortunate to have a strongnetwork of volunteers and communityorganizations that provide meaningfulevents, programs, and activities toKimberley residents. Implementing many otherrecommendations in this report willimprove the ability of older adults andpeople with accessibility needs toparticipate in programs. For example,transit enhancements and accessibility-focused updates to the Community GrantsProgram would create more ways to accessprograms. Furthermore, enhancingcommunications by distributing informationin more formats, partnering with otherorganizations, and increasing accessibilityinformation will help more people find thekinds of programs and activities that theyare looking for. Finally, community efforts toconnect generations through youthvolunteerism will provide opportunities forisolated residents to build relationships,which can strengthen their connection tothe community.How can the City improve?TABLE OF CONTENTS

Assets in respect, socialinclusion, and cultural safetyPage 106 of 132TABLE OF CONTENTSThe lower level of Centennial Centrehosts popular programs for seniorsCommunity Showcases connectpeople to volunteer opportunitiesCentre 64 hosts public and privateevents, and arts and cultureprogramming

Page 107 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Increasing inclusion and belongingDevelop a landacknowledgementfor use in Citydocuments.Work with Council todevelop a meaningfulland acknowledgementstatementCorporateAdministration withCommunityDevelopment andCommunicationsless than 1yearʔaq̓am Supportintergenerationalservice initiatives.Support awareness ofcommunity groups thatmatch youth withseniors for jobs (snowremoval, errands),mentorship, and skill-sharingCommunityDevelopment andCommunications:Providecommunicationsupport1-3 yearsAccessibilityAdvisoryCommitteeSelkirk High SchoolBetter at HomeSeniors HelpingSeniorsKimberley YouthAction NetworkPromoteaccessibilitytraining for allfrontline staff andcontractors.Develop training for Cityworkers and ensurerespectful engagementwith residents withaccessibility needs andolder adultsHuman Resources:Identify and offertraining andprofessionaldevelopmentopportunities1-3 yearsMastering BCAccessibilityCompliance -AccessibilityPartners Ourservices -UntappedAccessibilityOn-DemandCourses -AccessibilityServices CanadaWork towardsincorporatingsupport for thosewith less visibleaccessibilityneeds. Encourage largerbusinesses (like grocerystores) to consideroffering a dedicated“sensory-friendly” timeeach week.CorporateAdministrationCommunityDevelopment andCommunicationsless than 1yearAccessibilityAdvisoryCommitteeKimberley andDistrict Chamber ofCommerceAction Plan TABLE OF CONTENTS

PromotinginclusionPage 108 of 132A key strategy to support healthy aging,inclusive tourism, and vibrant businessesis the creation of an Age-friendlyAccessible Business Program. Bychampioning accessibility, the Chambercan help position Kimberley as a forward-thinking and welcoming community forpeople of all ages and abilities.A strategic opportunity forthe Kimberley and DistrictChamber of Commerce: An Age-Friendly AccessibleBusiness Program1.Expanded Access and CustomerBase: Simple improvements such aslevel entrances, clear signage, andsupportive environments enhancecomfort, safety, and independencefor older adults, people withaccessibility needs, and families withyoung children.2.Community Support Amenities:Participating businesses canvoluntarily offer clean restrooms (e.g.,businesses such as Shoppers DrugMart currently provide publicrestroom access), seating, wateraccess, and shade, which areamenities that are often limited inpublic spaces. 3.Stronger Social Ties: Inclusive,welcoming spaces reduce socialisolation and foster everydayopportunities for connection,particularly among those at risk ofloneliness.4.Economic Growth and Recognition:Accessibility boosts local commerceby attracting diverse clientele,enhancing customer loyalty, andstrengthening Kimberley’s reputationas a destination that values dignityand inclusion.Why accessibility matters forbusinessesTABLE OF CONTENTS

RecommendationActionsFocus area: Business AccessibilityEstablish an Accessible BusinessRecognition ProgramThe Chamber could collaborate with the City andAccessibility Advisory Committee to develop a voluntaryrecognition initiative that highlights local leadership inaccessibility and age-friendliness.Promote Free Resources and ToolsThe Chamber could distribute the Small Business BCAge-Friendly Business Guide and similar materials toencourage simple, low-cost changes businesses canadopt.Provide Supports and IncentivesThe Chamber cold offer optional training, downloadablesignage, and promotional perks (e.g., online directoryhighlights, window decals, media recognition) toencourage participation.Leverage Alignment with BroaderCommunity GoalsPartners, including the Chamber and the City, could linkthe program to tourism strategies, economicdevelopment, youth employment and service programs,and intergenerational initiatives already underway tomaximize impact and visibility.Explore Accessibility GrantOpportunitiesThe Chamber and the City could provide information tobusinesses about existing grants for accessibilityupgrades to commercial properties, helping them meetmodern standards with minimal financial burden.Page 109 of 132Path Forward: Suggested actions for increasing business accessibilityTABLE OF CONTENTSA good place to start!

Page 110 of 132Key Accessibility Funding Programs:Make Your Business More AccessibleProgram NameRegionMax.FundingEligible applicantsProject TypesEnablingAccessibility Fund(EAF)Canada $125,000 For-profits, non-profits,Indigenouscommunities,governmentConstruction,renovation, tech,communication,youth innovationWorkplaceAccessibility Grant(SBBC)BC $5,000 Small businesses (less than 50 staff)Physical, tech,training, policy,communicationEntrepreneurs withDisabilitiesProgram(PacifiCan)BC Varies(loan) Entrepreneurs withdisabilitiesFacility, tech,equipment, businessexpansionDisability AllianceBC GrantsBC Varies Non-profitsEducation,recreation,employmentSPARC BCAccessibility GrantBC Varies Municipalities, regionaldistrictsBarrier removal,accessibility planningTABLE OF CONTENTS

Page 111 of 132An Age-friendly Accessible BusinessProgram not only improves communityinclusion for older adults and people withaccessibility needs but also createspathways for accessible employment andyouth engagement. By broadening thelens beyond customer experience toworkforce inclusion and communitypartnership, the program can supportmultiple community goals with sharedinfrastructure. To ensure the success andsustainability of youth outreach it isessential to align with partnerorganization such as KYAN (KimberleyYouth Action Network) or SD6 (SchoolDistrict No. 6). This approach allows theproject to benefit from the uniqueexpertise, resources, and networks ofthese organizationsSupporting youth withaccessibility needsLocal businesses have an opportunity tochampion inclusive employment by:1.Developing supported employmentpathways in collaboration with theschool district and employmentagencies for youth withexceptionalities.2.Participating in job-matchingprograms that connect students withlocal employers—highlightingavailable wage subsidies andworkplace accommodations.3.Receiving recognition as part of thebroader Age-friendly AccessibleBusiness initiative when they committo inclusive hiring practices.4.Programs such as the YouthEmployment and Skills Strategy(YESS) and Enabling AccessibilityFund – Youth Innovation canpotentially provide critical financialsupport for training, mentorship, andphysical workplace adjustments.With modest investment and strongcommunity partnerships, an accessiblebusiness program can be a meaningfuland visible step toward building a moreinclusive and welcoming community forresidents and visitors of all ages. TABLE OF CONTENTS

Civic engagement andemploymentopportunitiesKimberley residents report strong volunteerinvolvement and appreciation for recentcommunity consultations, but many feeldisconnected from decision-making.Barriers include limited awareness of howto participate, accessibility issues, and alack of supported employment for youthwith accessibility needs, much of which ismade more challenging due totransportation issues.Improving communication, expandinginclusive engagement methods, andstrengthening relationships can helpensure all residents feel heard, valued, andable to contribute to community life.Page 112 of 132TABLE OF CONTENTS

What we heardCommunity assets and strengthsPage 113 of 132In age-friendly planning, looking at features related tothe Civic Engagement and Employment dimensionsupports the active participation of communitymembers in civic life, volunteering, and the workforce. Itemphasizes inclusive opportunities that value the skillsand contributions of all people while addressingbarriers like ageism and accessibility. Residents of Kimberley reported several positiveexperiences related to community participation andcivic engagement. Notably, 62% of survey respondentsrated volunteer opportunities as excellent or good,highlighting a strong foundation for communityinvolvement. Access to City information and serviceswas also viewed positively, with 47% of respondentsrating it as excellent or good.Additionally, the community consultation process itselfwas received as a meaningful step forward.Participants appreciated the opportunity to voice theirconcerns and ideas, and many saw the consultation asanother way that City officials invite dialogue andconsider diverse perspectives. This type ofengagement helps lay the groundwork for trust-building between the community and local government. Some residents reported positive examples ofbusinesses supporting inclusivity. For example, Save-On-Foods was mentioned as an employer of individualswith accessibility needs. These actions reflect thepotential for building stronger supported workexperience programs in Kimberley, particularly foryouth and students with exceptionalities. Top photograph: a marketing graphic about the City News e-newsletterBottom photograph: photo taken by staff at the Age-Friendly Accessibility Plan Open HouseTABLE OF CONTENTS

Page 114 of 132Despite these strengths, the data also revealedsignificant challenges to meaningful civicparticipation. Only 34% of respondents felt theyhad a voice in the community, while 38% did notand 28% were unsure. Opportunities toinfluence community decisions were ratedpositively by 35% of respondents, with 27%giving negative ratings and 33% remainingneutral. Similarly, only 37% rated opportunitiesto express opinions about community issues asexcellent or good, while 25% rated them aspoor or very poor. The analysis found thatsocioeconomic status significantly impactedparticipants’ perceived ability to share theiropinions in ways that could influencecommunity decisions. Those with highersocioeconomic status were more likely to feelthey had a voice. This finding was statisticallysignificant, meaning it is unlikely to be due tochance.Furthermore, 64% of respondents reportedbeing unaware of how to influence localdecisions, suggesting a disconnect betweenavailable civic engagement mechanisms andresident awareness or accessibility.Barriers to participation andengagementWhat we heard:Government is a partnership. The work ofthe City of Kimberley is not done for or toresidents. The work is done with residents,reflecting the community’s current andfuture needs, fairness and equity,environmental and economic sustainability,resiliency, and risk management. CityCouncil relies on public feedback to helpthem make decisions, and City staff workhard to create opportunities for residents toprovide it. The City primarily uses the website EngageKimberley as the centralized hub for publicengagement information. On EngageKimberley, residents will find a list ofprojects for comment. Within each project,there is more detailed information aboutopportunities to engage, such as dates andtimes for open house events. EngageKimberley also hosts an open messageboard called “Ask the Mayor” whereresidents can request information aboutdecisions or community issues. The recommendations in this Plan relatedto paper- and network-basedcommunications improvements could beused to raise awareness of this platform.Furthermore, phone numbers and emailaddresses to reach Council could becirculated through these methods, alongwith information about how to attend hybridCouncil meetings.How can the City improve?TABLE OF CONTENTSHave your say at engagekimberley.ca!

Page 115 of 132Written feedback from the survey andconsultations further emphasized systemicissues in civic engagement andcommunication. Key concerns included:A perceived lack of transparency in howpublic input is used or implemented.Limited accessibility of City Hall, whichlacks an elevator and poses barriers forthose with mobility challenges who wish toattend public meetings.Communication methods that fail to reachseniors without internet access, pointing tothe need for alternative channels such asmailed notices or local radio updates.Community members also highlightedparticipation challenges from mobility issues,transportation barriers, and limited knowledgeof engagement opportunities. While someresidents actively attend public meetings,others feel excluded due to these factors. Toaddress this, the City could increasecommunication about hybrid meeting formatswith a focus on in-person and virtualattendance options.A significant gap in employment opportunitiesfor youth with accessibility needs was alsoidentified. Transportation limitations compoundthis issue, making it difficult for some residentsto access available jobs. Participantsunderscored the importance of creatingsupported work experience programs thatconnect students with exceptionalities to localemployers, helping to bridge this gap.Did you know? The majority of the City’smarketing and communications activitiesare planned and implemented by a singleindividual with a split portfolio that includesgrant writing and reporting, supportingcommunity organizations, andadministering the Community GrantsProgram. It is a lot!To support the Plan’s recommendations toimprove communication with residents, theCity should consider a couple ofapproaches:collaborating with other organizationsthat are communicating with the publicon community-focused topics, like theKimberley Public Library and theSeniors’ Centreincreasing internal capacity forcommunications Residents can also help spread the wordabout opportunities to participate in thingslike surveys and open houses. Asrecommended elsewhere in this report, theCity can support neighbourhoods to buildstronger interpersonal networks. This couldencourage neighbours to support oneanother’s engagement, for example, byaccompanying an isolated seniorneighbour to a public open house.How can the City improve?Barriers to participation andengagementWhat we heard:TABLE OF CONTENTS

Page 116 of 132Assets in civic engagementand employmentTABLE OF CONTENTSopportunities to give inputeducation initiativesopen housescommunity group showcases

RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Civic EngagementIncrease diversityin communityengagement. Work to engagehistorically marginalizedcommunities throughculturally sensitivemethods, includingsmall group discussionsCommunityDevelopment andCommunications:design andmanagefeedbacksystemsCorporateAdministration:integratefeedback intodecision-makingprocesses.ongoingʔaq̓am Ktunaxa NationKtunaxa KinbasketChild and FamilyServicesKimberley PrideSocietyColumbia BasinAlliance ForLiteracyImproveaccessibility tocivic engagementopportunities.Consider movingCouncil Meetings toprovide betteraccessibilityProvide meetinginformation throughnon-digital means (e.g.,include upcomingmeetings in paper-based newsletter,include a print copy ofthe Council Calendarwith quarterly utilitymailer; post CouncilCalendar to communitybulletin board).Develop a campaign toincrease awareness ofhybrid Council meetingformatCorporateAdministration:investigateaccessible venueoptions forpermanentCouncilChambersCommunityDevelopment andCommunications:develop andimplementcommunicationsplans with digitaland non-digitaltactics 3 years ormore1-3 yearsAccessibilityAdvisoryCommitteeLocal media outletsKimberley PublicLibrarySeniors’ CentrePage 117 of 132Action Plan TABLE OF CONTENTS

Page 118 of 132RecommendationActionsCity RoleTimeframeLinkages andpossiblepartnersFocus area: Civic EngagementIncreasetransparency andpublicengagement.Enhance in-personopportunities toconnect directly withthe MayorContinue to utilize andexpand multiplecommunicationchannels to reach abroader audienceCreate a paper-basedcampaign to sharedigital informationresources, like the e-newsletterCreate an onlineprocess for reportingaccessibility issuesCorporate Administration coordinateengagementopportunities forMayorCommunity Developmentand Communications:organize andpromote engagementeventsensure information isaccessible andreadable in variousformatsensurecommunicationsarticulate how publicengagementinformed decisionsongoingIncrease thevisibility ofopportunities toengage.Distribute informationabout town halls, openhouses, and keydecisions that arecoming up throughonline channels andlocal spacesCommunity Developmentand Communications 1-3 yearsSeniors’ CentreKimberley PublicLibrarySchoolsRepurpose thecontent in theAge-FriendlyAccessibility Planto a new sectionof the City websiteand large printdocumentUse hyperlink menusto provide clearpathways for users tonavigate Plan contentUse alternative textand other tools toimprove accessibilityDevelop chronologicalAction PlanCorporate Administrationwith CommunityDevelopment andCommunicationsless than 1yearTABLE OF CONTENTS

Clear communicationand informationsharingEffective communication is key to ensuringall residents—especially older adults andthose with accessibility needs—can accesstimely, clear information. Kimberley uses a good mix of digital andtraditional tools. Residents said the Citywebsite, social media, and newsletters aretop sources.Despite this, gaps remain—especially fornon-digital users and for information likeemergency preparedness and accessibilityservices. Residents suggested improvements like acentralized info hub and more printedmaterials. Expanding non-digital outreachand creating targeted campaigns can helpmake City communications more inclusiveand accessible for all.Page 119 of 132TABLE OF CONTENTS

What we heardPage 120 of 132In age-friendly planning, analyzing the dimension ofCommunication and Information ensures that residentscan easily access timely, relevant, and understandableinformation. This includes clear signage, accessiblewebsites, printed materials in large fonts, and multipleformats for diverse needs. Effective communicationalso ensures that those with accessibility needs andolder adults stay informed, engaged, and connected tocommunity resources.Effective communication and accessibility in publicspaces are essential for creating inclusivecommunities. Currently the City is using the followingtools for communication with community members:Community bulletin boardsUtilities bill quarterly mailerKimberley BulletinKootenay AdvertiserFacebookInstagramX (Twitter)Websites (kimberley.ca, engagekimberley.ca)Two e-newslettersRadio adsDigital signage in the Platzl and at Civic CentreArenaTop image: a marketing graphic about the Council Meeting Highlights e-newsletterTABLE OF CONTENTS“I think the communication isactually quite good, as longas you’re paying attention.”a community member

Page 121 of 132Effective communication plays a vital role increating an informed and engaged community,and many Kimberley residents recognized theCity’s efforts to reach out across multipleplatforms. A strong multi-channel approach isalready in place, with residents citing the Citywebsite (61%), social media (52%), and Citynewsletter (50%) as their most frequently usedsources of information. Traditional media alsoremains important, with 41% of respondentsrelying on local newspapers and 29% usingradio to stay informed.The community engagement processhighlighted several appreciated communicationinitiatives:Public bulletin boards and digital signage atlocal facilitiesEngage Kimberley webpage, andcommunity forumsDigital surveys, town hall meetings, andopen Council sessions, which offer clear,structured ways for residents to providefeedbackThe Kimberley Public Library (including theHomebound Service for anyone physicallyunable to visit the library and seniors whodo not have transportation available)These platforms reflect the City’s commitmentto public engagement and show strongpotential for building deeper civic participation.Community strengths andopportunities in communicationWhat we heard:TABLE OF CONTENTSResidents proposed creative and practicalenhancements to existing outreach, including:A centralized information hub, with bothdigital and physical componentsA printable PDF of key updates and servicesavailable on the City websiteDistribution of printed materials throughBetter at Home, community programs,libraries, and even directly to seniors'homesOffering additional non-digitalcommunication (e.g., more bulletin boards)These suggestions support a hybrid approachto communication that can ensure residents ofall ages and technological abilities are informedand included.How can the City improve?

Page 122 of 132Despite many strengths, several barriers toeffective communication were identified,particularly among older adults, individuals withaccessibility needs, and those who do not engagewith digital platforms. Looking at independentrespondent variables, people with highersocioeconomic status reported havingsignificantly better access to city information andservices. Another key issue is the fragmentation ofinformation. Residents expressed frustration withhaving to consult multiple sources to accessessential updates. While older adults in their 50sand 60s are increasingly comfortable usingtechnology, those in their 70s and above oftenstruggle with digital navigation, limiting theirability to benefit from online services.Some areas of concern regardingcommunications from the City were identified bysurvey respondents. These included:59% of respondents said they were unawareof specific accessibility services or programs,with another 35% unsureOnly 39% felt that information aboutemergency preparedness was easilyaccessibleAwareness of accessibility-related effortsremains notably low, despite existing servicesAnother communication gap was identified in thelimited use of non-digital methods. Many olderresidents do not use social media or email,meaning they may miss City updates unless theyBarriers and gaps in access tocommunication and informationWhat we heard:As noted earlier in this section, the greatestimprovements can be made by including paper-and network-based communications tactics toexisting communications plans. Furthermore, the City should considerdeveloping communications campaignsspecifically targeted to older adults and peoplewith accessibility needs on the topics identifiedin this report. For many of these topics, the Citycan connect residents with other resources,such as PreparednessBC, and would not berequired to develop resources in house.Campaigns that target these groups should payextra attention to non-digital tactics, asidentified in this report.How can the City improve?are also shared through physical meanssuch as flyers, newsletters, or bulletinboards. These more traditional methodsremain essential for equitably reaching allcommunity members.TABLE OF CONTENTS

Page 123 of 132Assets in communicationand information sharingTABLE OF CONTENTSOpen-house eventsSignage in high-traffic areasReports that are availableonline or in print

Page 124 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Increasing overall reach of City communicationImprove clarityand follow-through on publicinput.Clearly report results ofpublic surveys and howfeedback wasincorporated intodecisions (e.g., surveysummaries, decisionrationale, “you said/wedid” updates)CommunityDevelopment andCommunications:preparesummariesintegrate intocommunicationsstrategyless than 1year,ongoingCommunityEngagement inRural AreasCentralize andsimplify access toinformation forolder adults.Develop and maintain asingle source ofinformation that isaccessible by web andprint format designed tohouse informationrelevant to older adults(e.g., recreation,housing, healthresources)CommunityDevelopment andCommunications:websitemanagementintegratinginformation intoone platform1-3 yearsGuide for OlderAdult Services andPrograms - City ofOttawaKimberley PublicLibraryBetter at HomeSeniors’ CentreUse plainlanguage andinclusive formats.Ensure all Citycommunications useplain languageProvide print versionswhere neededOffer accessibilityfeatures (closedcaptions, screen-readercompatible PDFs,ASL/translation) whenpossibleCommunityDevelopment andCommunications:adopt plainlanguagestandardsconsultAccessibilityAdvisoryCommittee1-3 yearsAccessible CanadaActAction Plan TABLE OF CONTENTS

Page 125 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Increasing overall reach of City communicationBroadencommunicationchannels.Assess currentcommunicationstrategy to increasereach to those whomay not use digitaltoolsquarterly utilitiesbilling insertscommunitybulletin boardsand digitaldisplaysCommunityDevelopment andCommunications:add paper-basedtactics tocommunicationsplanscollaborate with localorganizations toleverage networks1-3 yearsSeniors’ CentreKimberley PublicLibraryCreate a “Who toTalk To” page(print and online).Publish and regularlyupdate a simpleguide that listswhom to contact fordifferent issues (e.g.,potholes, permits,planning input)CommunityDevelopment andCommunications:develop anddistribute a user-friendly page1-3 yearsAudit City websitefor accessibility.Embed accessibilityfeatures in anyupdate of the CitywebsiteCommunityDevelopment andCommunications:facilitate websiteauditimplementrecommendationsless than 1year, 1-3yearsBreeze DigitalAudit City brandstandards foraccessibility.Update brandguidelines to providedirection on usingCity brand assets,including brandcolours and fonts, inaccessible print anddigital publicationsRefresh brandassets wherenecessaryCommunityDevelopment andCommunications:facilitate auditimplementrecommendations1-3 yearsTABLE OF CONTENTS

Page 126 of 132RecommendationActionsCity RoleTimeframeLinkages andpossible partnersFocus area: Improving communicationEnhancecommunicationchannels for non-digital audiences.Distribute printednewslettersInstall communitybulletin boards in keylocationsContinue to partnerwith local radiostations to broadcastCity updatesCommunityDevelopment andCommunications:produce anddistribute printedmaterialscoordinate with radiostations for regularsegments.CorporateAdministration:supportCommunications toidentify strategiclocations for bulletinboards and manageCouncil information1-3 yearsTELUS CommunityGrantsAccessibilityAdvisoryCommitteeKimberley PublicLibrary Seniors’ CentreLocal mediaTABLE OF CONTENTS

The successful implementation of the Age-Friendly Accessibility Plan requires monitoring and evaluation.Monitoring and evaluation are crucial processes that involve systematically tracking and assessing theprogress and effectiveness of a plan or program. Monitoring ensures that activities are carried out asplanned, while evaluation examines the outcomes and impacts to determine if the objectives have beenachieved and to inform future decisions. This section outlines key recommendations for tracking progressand ensuring that the plan's objectives are met effectively.Monitoring and EvaluationClearly defined indicators are crucial metrics used to assess the success and impact of a plan orprogram. They provide an objective way to measure progress, determine the effectiveness of initiatives,and identify areas requiring improvement. Examples of Key IndicatorsPercentage of City facilities and public spaces that meet accessibility standardsNumber of accessibility-related complaints/feedback received annuallyPercentage of City staff who have completed accessibility trainingNumber of accessibility improvements implemented each yearPercentage of City programs and services that have undergone accessibility reviewsNumber of para-athletic and adaptive sport events hosted annuallyPercentage of residents with accessibility needs reporting improved access to City servicesReporting and Review ProcessWe recommend that a basic annual progress report be prepared for the Accessibility AdvisoryCommittee, which includes: Updates on the implementation of action items from the Accessibility PlanData on key indicatorsSummary of accessibility-related feedback receivedHighlights of major accessibility initiatives completedFinally, one of the most important parts of age-friendly planning is transparency. To follow best practiceguidelines, this report should be publicly posted following the City Council's final approval. Monitoring and Evaluation ofthe Age-Friendly AccessibilityPlan ImplementationPage 127 of 132TABLE OF CONTENTS

In conclusion, this report shows the City of Kimberley’s dedication to making the community welcomingand accessible for everyone. The achievements documented throughout the report reflect the progressalready made and highlight areas where continued focus is necessary.Moving forward, the City, along with the Accessibility Advisory Committee, can prioritize the followingsteps to ensure sustained momentum and improved outcomes:Conducting a comprehensive review of this Age-Friendly Accessibility Plan to identify and prioritizeemerging needs and gaps.Enhancing collaboration with community organizations to amplify the voices of residents withaccessibility needs to incorporate their feedback into policy development and service delivery.Expanding training programs for City staff to deepen understanding and implementation ofaccessibility standards across all departments.Instate monitoring and evaluation mechanisms to track progress against key performance indicatorsand ensure accountability.Exploring innovative solutions and technologies that can further enhance accessibility and inclusivityin public spaces and City services.Through these concerted efforts, the City of Kimberley will be able to build on its successes and continuemaking strides toward a fully accessible and inclusive community. Page 128 of 132TABLE OF CONTENTSConclusion and Next Steps

Making It Easy for Residentsto Share AccessibilityFeedbackThe City of Kimberley wants you to tell us what isand isn’t working. You can provide feedback onaccessibility in Kimberley and as proposed in thisplan by contacting us at:Email: feedback@kimberley.caPhone: 250-432-1334When you contact the City by email, staff will senda plain-language “Thanks, we’ve got it” messagewithin two business days and forward it to theappropriate department. How We Use the Feedback1.Action and Record: Issues will be reported ordiscussed at the Accessibility AdvisoryCommittee meeting every second month, withadditional information from the departmentresponsible about how the issue has been orcould be addressed.2.Annual Update: Each year, information aboutaccessibility feedback will be included in theAccessibility Advisory Committee’s annualreport to Council, including the number ofcomments received and actions taken inresponse.Accessible Communication Supports will beoffered on request:Plain-language summaries for key documents.Alternate formats (large print or audio) areusually available within ten (10) business days.Page 129 of 132TABLE OF CONTENTS

INTRODUCTION - PAGE 6[1] Steinfeld, E., & Maisel, J. (2012). Universal design: Creating inclusive environments. Wiley.[2] McGuire, J. M. (2011). Universal design in education: Principles and applications. Harvard Education Press.[3] Government of British Columbia. (2021). Accessibility Act [S.B.C. 2021, c. 19]. Retrieved fromhttps://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/21019[4] https://universaldesign.ie/about-universal-design/the-7-principlesSOCIAL DETERMINANTS OF HEALTH - PAGE 9[5] Accessibility in Public Health. (n.d.). Social determinants of health. Retrieved fromhttps://accessiblityinpublichealth.org/social-determinants-of-health/COMMUNITY PROFILE - PAGE 20[6] BC Population Estimates & Projections. (n.d.). Government of British Columbia. Retrieved from BCPopulation Estimates & Projections[7] Statistics Canada. (2022). Focus on Geography Series, 2021 Census - Kimberley (Census subdivision).Focus on Geography Series, 2021 Census - Kimberley (Census subdivision)[8] Statistics Canada. (2023). Census Profile, 2021 Census of Population: K, City (CY) [Census subdivision],British Columbia. Statistics Canada Catalogue no. 98-316-X2021001. Census Profile, 2021 Census ofPopulationOFFICIAL COMMUNITY PLAN - PAGE 25[9] Government of British Columbia. (n.d.). Age-friendly and accessibility-friendly official community plans.Retrieved from https://www2.gov.bc.ca/assets/gov/british-columbians-our-governments/local-governments/planning-land-use/age_and_accessiblity_friendly_ocps.pdfCOMMUNITY ENGAGEMENT - PAGE 34[10]Allgood, S., Lavalley, R., Dictus, C., Tyler, J., & Rosemond, C. (2022). Mobilizing a community to develop acomprehensive master aging plan. Journal of Elder Policy, 2(1), 131-160. https://doi.org/10.18278/jep.2.1.6[11]Greenfield, E. and Reyes, L. (2020). Characterising older adults’ engagement in age-friendly communityinitiatives: perspectives from core group leaders in the northeast united states of america. Ageing and Society,42(6), 1465-1484. https://doi.org/10.1017/s0144686x2000166x [12] Cain, C., Orionzi, D., O’Brien, M., & Trahan, L. (2016). The power of community voices for enhancingcommunity health needs assessments. Health Promotion Practice, 18(3), 437-443.https://doi.org/10.1177/1524839916634404Appendix I: ReferencesPage 130 of 132TABLE OF CONTENTS

SUMMARY OF COMMUNITY ENGAGEMENT PROCESS - PAGE 35[13] Public Health Agency of Canada. (2015). Age-friendly communities evaluation guide: Using indicators tomeasure progress (Cat. No. HP35-57/2015E-PDF). https://www.phac-aspc.gc.ca/seniors-aines/alt-formats/pdf/indicators-indicateurs-v2-eng.pdf[14] Question responses from the survey were recoded using nominal scaling (e.g., very poor=1, excellent=5).First, we looked at descriptive statistics for all responses and identified five variables of interest (i.e.,accessibility needs, gender, age, socioeconomic status, and length of residency in Kimberley). We conductedcorrelation analyses to assess relations between variables. We then ran linear regression analyses between thefour identified variables and question responses to identify significant associations. Narrative data wassystematically coded and themed using qualitative analysis software (Appendix 1).ACCESSIBLE OUTDOOR SPACES AND PUBLIC BUILDINGS - WHAT WE HEARD - PAGE 41[15] McCartan, C., Davidson, G., Bradley, L., Greer, K., Knifton, L., Mulholland, A., … & White, C. (2023). ‘Lifts yourspirits, lifts your mind’: a co‐produced mixed‐methods exploration of the benefits of green and blue spaces formental wellbeing. Health Expectations, 26(4), 1679-1691. https://doi.org/10.1111/hex.13773 [16] Readers who would like more information about guidance on designing, managing and building accessibleoutdoor spaces and buildings can visit: universaldesign.ie/uploads/publications/Entire-Series-Books-1_10.pdfTRANSPORTATION - WHAT WE HEARD - PAGE 69[17]https://www.bctransit.com/kimberley/Page 131 of 132

The following resources may be helpful for the City and its partners in actioning the recommendations. Becoming Para Ready: https://athletics.ca/get-involved/para-athletics/becoming-para-ready-place/ FCM Anti-Racism, Equity, Inclusion, and Reconciliation Resource Hub - Best Practices Toolkit:https://fcm.ca/en/resources/fcm-anti-racism-equity-inclusion-and-reconciliation-resource-hub/best-practices-toolkitPrivate organizations providing training: Mastering BC Accessibility Compliance - Accessibility Partners Our services - Untapped AccessibilityOn-Demand Courses - Accessibility Services CanadaPublic transit communications:translink.ca/-/media/translink/documents/cycling/regional-cycling-strategy/active-transportation-promotion-and-education-toolkit-2025.pdf1.2 BusReady Youth Program Team - BusReadyAccessible housing bylawsLake Country Toronto Vancouver Additional Accessible Housing resources:BC Non-Profit Housing Association. (2020, Nov 10). The Right Fit: Matching wheelchair users withaccessible, affordable homes. https://bcnpha.ca/resource/the-right-fit-matching-wheelchair-users-with-accessible-affordable-homes/Province of British Columbia, Ministry of Housing. (2023, Dec 8). Tax relief: Class 3, supportivehousing. https://www2.gov.bc.ca/gov/content/housing-tenancy/affordable-and-social-housing/supportive-housing-tax-relief:Tri-Cities Dispatch. (2024, Mar 18). Newly-opened 25-storey Austin Heights highrise includes 12wheelchair accessible units. https://tricitiesdispatch.com/austin-accessible-highrise/Watt, B. (2015). Key Strategies for Inclusive and Sustainable Communities [Report]. CanadianMortgage and Housing Corporation. (Provides context on accessibility standards and costs.)Signage related to leash laws:https://vancouver.ca/files/cov/cov-animalservices-dogleash-poster.pdfAppendix II: ResourcesPage 132 of 132