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21 1ACT Online TrainingCOURSE CATALOGAnesthesia Assisting37 Strategies for Successful...Administration of Med...Anesthesia AssistingIn this course you will learn the proper tools in order to manage pain in your pet patients.Administration of MedicationsAre you a drowning in disorganized records and wasting hours searching for patients' medical histories? Medical Record Keeping 101 is your lifeline to efficient, effective record management.Learn how to properly assess your patients for pain in order to provide them with the best care possible.PVA Course CatalogCLINICALMedical Recordkeeping 101Pain Assessment in Feline & Canine Patients"Pain Management in Canine & Feline Patients"

1ACT Online TrainingAnesthesia Assisting47 Strategies for Successful...Administration of Med...Anesthesia AssistingThis course focuses on the development of a robust disinfection program that engages the entire team in the process. Learn how a sound approach to disinfection will make your practice a safer place.This course begins with an overview of commonly used medical abbreviations related to the administration of medications and demonstrations showing how to safely and effectively administer medications.Understand the different parts, how to troubleshoot and maintain the anesthesia machine and equipment, along with patient monitoring and ACVAA guidelines for the delivery of anesthesia to your patients.PVA Course CatalogCLINICAL"Veterinary Practice Infection Control"Administration of MedicationsAnesthesia Foundations

41 15Artificial Intelligence in Veterinary Medicine4This course covers venipuncture techniques and restraint methods used in the process of obtaining blood samples from commonly used canine and feline veins.Revolutionize your veterinary practice with the latest technology: Artificial Intelligence in Veterinary Medicine will show you how to harness the power of AI to improve patient outcomes.Perfect for any staff members involved in bathing and grooming, this course provides step-by-step instruction for bathing and other hygienic procedures such as nail trims, ear cleaning, brushing teeth and expressing anal glands.PVA Course CatalogCLINICALArtificial Intelligence in Veterinary MedicineBathing & GroomingBlood Collection

1ACT Online TrainingCourse CatalogAdministration of MedicationsAnesthesia Assisting6This course will help staff members learn common canine and feline breeds seen in the veterinary practice, along with common medical concerns for each.With the ever-increasing questions clients ask about the use of cannabinoids for their pets, it's important to educate yourself on the legalities, potential benefits and administration of cannabinoids in veterinary medicine.Presented by veterinary nutritionist Lily Johnson, DVM DACVN, and guest featuring Ed Carlson, CVT, VTS-Nutrition, this course will help you understand the nutritional needs of canines and felines.PVA Course CatalogCLINICALCanine & Feline Breed IdentificationCanine & Feline NutritionCannabinoids in Veterinary Medicine

61 16 7This course provides information on how to identify popular exotic pets, including those that are newer to the industry. Understanding emergency and critical care medicine is imperative to focusing on the immediate needs of a severely ill or injured animal.This course will begin with discussing and demonstrating how to properly capture and handle birds of various sizes and common procedures performed on avians.PVA Course CatalogCLINICALCommon Avian ProceduresEmergency ConditionsExotics Identification

1ACT Online TrainingCourse CatalogAdministration of MedicationsAnesthesia Assisting8In this course, you will learn about the importance and function of fluid administration for veterinary patients. Veterinary Behaviorist Meghan Herron provides insight into creating low-stress visits for felines by understanding their body language, proper handling techniques and how to provide the best environment for your feline patients.Free segment from Fear Free on performing nail trims.PVA Course CatalogCLINICALFear Free: Nail Trimming - Trim Away The TerrorFeline Behaviors & HandlingFluid Therapy

81 18 9This program discusses safety and handling procedures for common companion exotic mammals, along with discussions on common diseases and conditions related to poor-husbandry.This program discusses safety and handling procedures for common companion avians, along with discussions on common diseases and conditions related to poor-husbandry. PVA Course CatalogCLINICALThis course will take you through basic medical terminologies, anatomical directions and species. Foundations of Veterinary Medical TerminologyHandling AviansHandling Exotic Mammals

1ACT Online TrainingCourse CatalogAdministration of MedicationsAnesthesia Assisting10This course covers intravenous and central line catheters, including tips and tricks for placement, maintenance and troubleshooting issues.This course provides the information and instructions you need to prevent disease transmission by arming you with the knowledge of how diseases are transmitted and proper protocols.This program discusses safety and handling procedures for common companion reptiles and amphibians, along with discussions on common diseases and conditions related to poor-husbandry.PVA Course CatalogCLINICALHandling Reptiles & AmphibiansIV Catheter & PlacementKennel Maintenance

101 110 11This course culminates in the participant receiving a certificate as a Laser Safety Officer. Led by laser therapy specialist David Bradley, DVM, FASLMS, participants will learn about laser history, physics, wavelengths, power and pulsing.Understand your role as a front desk staff member and learn new skills on how to succeed in your role.Sharpen the technical skills of your veterinary staff with these three new ACT Online Training laboratory videos involving microscope slides.PVA Course CatalogCLINICALLaser TherapyMedication Administration for Kennel StaffMicroscopic Slide Techniques

1ACT Online TrainingCourse CatalogAdministration of MedicationsAnesthesia Assisting12Take this brief course as part of your annual safety training to help you be more mindful of the common workplace hazards in your facility and how to avoid them. Learn the basics of radiology in a veterinary clinic.Recumbent patients require special considerations, care and monitoring. Learn the effects that remaining in recumbency has on the body systems and how to care for these types of patients.PVA Course CatalogCLINICALPractical RadiologyRecumbent Patient CareRestraint for Common Procedures

121 112 13From collecting a urine sample to microscopic evaluation, this course will walk you through the entire process for performing a complete urinalysis.Triage ReviewConfidently handle every patient that walks through the door. This online veterinary triage course gives you the core competencies to tackle triage like a pro.In this informative series, the industry's leading Veterinary Parasitologists discuss various types of ticks, their prevalence, and the possible health risks that ticks present for both animals and humans.PVA Course CatalogCLINICALThe Urinalysis ProcessTick IdentificationTriage Review

1ACT Online TrainingCourse CatalogAdministration of MedicationsAnesthesia Assisting14This course will help you learn everything you need to know about blood tubes, needles and syringes.Knowing vaccines is an essential part of working in the veterinary world. In this course, you will go over vaccines and gain a deeper understanding of them.This course will equip support staff with the skills and knowledge to make this procedure go as smoothly as possible for the patient and the veterinarian. PVA Course CatalogCLINICALUltrasound AssistingUnderstanding Blood Tubes, Needles, and SyringesUnderstanding Vaccines

141 114 15Learn the elements and procedures involved with performing CPR, including how to be prepared and work efficiently together as a veterinary team. This program will help all veterinary staff members involved in dentistry procedures to have a clear understanding of the equipment used in dentistry and their uses.PVA Course CatalogCLINICALVeterinary CPRVeterinary Dentistry: Equipment & ToolsVeterinary Dentistry: IntroductionThis dentistry series will set the foundations for understanding veterinary dentistry as a whole.

1ACT Online TrainingCourse CatalogAdministration of MedicationsAnesthesia Assisting16This program will equip? veterinary staff ? involved in dentistry procedures with the knowledge needed? to become more proficient at dental radiography.This program includes common medical conditions that all technicians should be knowledgeable in.This program discusses the process for performing efficient dentistry procedures.PVA Course CatalogCLINICALVeterinary Dentistry: ProceduresVeterinary Dentistry: RadiologyVeterinary Medical Conditions Volume 1

161 116 17Learn about the different types and classifications of wounds, stages and methods of wound healing, treatment and even watch a case study using a tie-over bandage.This course contains 19 videos of veterinary medical conditions that all technicians should be knowledgeable in, including diseases that are discussed less frequently, but are important to know due to their zoonotic capabilities.The secret language of dogs, decoded. Understanding Canine Communication is the key to unlocking better care for your canine patients. PVA Course CatalogCLINICALVeterinary Medical Conditions Volume 2Wound CareCanine communication

118PVA Course CatalogCLINICALDoes your heart race when confronted with a trauma patient? Amy Newfield, CVT, VTS (ECC) leads us through this course, equipping you with the knowledge and skills to confidently manage veterinary emergencies. Develop a better understanding of the science of thermodynamics and its impact on animal health with this course. With Amber Hart, RVT, VTS (ECC) as our guide, we will delve into the complex world of thermodynamics.Managing TraumaThermodynamicsEnsuring adequate oxygenation is crucial for the health and well-being of our patients. This course provides you with in-depth knowledge of supplemental oxygen therapy.Essential Skills for Administering Supplemental Oxygen

181 118PVA Course CatalogCLINICALElevate your nutritional support and feeding tube knowledge with Amber Hart, RVT, VTS(ECC). Learn to confidently implement various supportive feeding methods through this comprehensive course.Supportive Feeding Methods for Small Animals 19This course you'll gain a deep understanding of the biological and physiological changes associated with aging in dogs, equipping you to provide exceptional care for your senior patients.Beyond Grey Muzzles: Unveiling the Science of Canine AgingIn this course, we will cover the role controlled substances serve in the veterinary practice, the DEA's responsibilities and information, controlled substance ordering, and much more.Controlled Substances in Veterinary Medicine: Clinical Use, Inventory Management & Preventing Abuse

1COURSE CATALOGMANAGEMENT

201 121COURSE CATALOGAn effective DEI program is so much more than a few core values related to DEI. We?ll discuss how to develop a DEI strategy that is meaningful and incorporates diversity, equity and inclusion into employees? daily work practices.This course equips leaders with the mindsets, skills and tools to champion diversity, equity and inclusion. You'll gain insights from experts and implement best practices for recruiting, retaining and developing diverse talent.This course equips managers at all levels with the characteristics and skills to lead through selfless service.MANAGEMENTPVA Course Catalog"Implementing a DEI Program for Your Organization"The Pivotal Role of Leadership in Diversity, Equity & Inclusion"Servant Leadership"

122This course guides you on how to work through conflict with coworkers to achieve positive outcomes. You?ll discover why workplace conflict can actually be a good thing, how to have a difficult conversation, and how to seek help.The ultimate guide to become the team leader any practice needs.Learn what it takes to be a good leader to your team in a veterinary practice.MANAGEMENTPVA Course CatalogTeam Leaders: Resolving Conflict with Coworkers and ClientsTeam Leadership EssentialsTraining Skills for Team Leaders

221 1ACT Online TrainingCourse CatalogAdministration of MedicationsAnesthesia Assisting2322Learn how to conduct a SWOT analysis and combine your information with Key Performance Indicators to set and achieve practice goals. Discover time management skills that will help you prioritize job tasks and increase your productivity. Leadership Fatigue addresses the unique pressures veterinarians face running a practice. This course teaches you how to cultivate resilience, balance, and a growth mindset so you can avoid the pitfalls of exhaustion.Successful CVPMs share tips they've learned along the way that helped improve their management skills and prove their value to their practice owners.MANAGEMENTPVA Course CatalogCVPMs Share Their SecretsLeadership & PlanningLeadership Fatigue

124Learn the best tips and tricks for practice management straight from Veterinary Professionals.Your veterinary practice data is most valuable to you. The biggest mistake made by veterinary practice leadership is how data backups are managed, which leads to costly downtime and lost data. Learn how to prioritize data management in your veterinary practice.Most veterinary practice owners do not believe the data they have is of value and that there is any reason a hacker would want to attack them. Only to learn, sadly, the importance of cyber security and the value of the data, after being hacked.MANAGEMENTPVA Course CatalogPractice Tips from Veterinary Professionals"Veterinary Practice Data"Protect Your Practice: Developing a Cyber Security Plan

241 1ACT Online TrainingCourse CatalogAdministration of MedicationsAnesthesia Assisting2524This online course unlocks your potential for leadership excellence. Gain strategies and tools tailored to help veterinary professionals motivate teams, spearhead community initiatives, and drive real change.Check out this course to gain insight on small changes you can make to improve the look of your practice, add more space and bring in more revenue!Change can be a turbulent time for a veterinary practice, but it doesn't have to be. Navigating Change in Your Practice gives you a roadmap for guiding your practice through transitions and emerging stronger than ever.MANAGEMENTPVA Course Catalog"Being a Leader in Your Community"Hospital DesignNavigating Change in Your Practice

1From collecting a urine sample to microscopic evaluation, this course will walk you through the entire process for performing a complete urinalysis.26Learn how ?nance touches all aspects of your business from inventory to HR.This course focuses on dealing with clients who cannot afford pet care and the impact of discounting services, methods to prevent unplanned discounts, the significance of auditing, and strategies for managing accounts receivable.Learn how pet health insurance increases hospital revenue and can even improve employee satisfaction. Discover different methods to employ that will help overcome the barriers to pet health insurance in hospitals. MANAGEMENTPVA Course Catalog"The Flow of Money & Revenue Management"Discounts, Audits & Accounts ReceivableEnhancing Hospital Performance with Pet Health Insurance

261 1ACT Online TrainingCourse CatalogAdministration of MedicationsAnesthesia Assisting2726Responsibly managing your practice network requires learning how to think like a professional to manage your IT needs, reduce your technology costs, and maximize effciencies.Expenses are much more easily managed through patient care and preventative care models. Both structures will be discussed, along with the role compliance, efficiency and productivity play in improving revenue.This course discusses the importance of securing your hospital revenue, inventory and assets through checks and balances that ensure ?nancial protection.MANAGEMENTPVA Course CatalogThe Veterinary Network"Establishing Operations to Improve Revenue & Profit Management and Financial Reporting""Financial Protection"

128Learn how to manage your staff for the most productive interactions in your veterinary practice.This comprehensive course serves as a guiding light, offering an in-depth understanding of the intricacies involved in managing human resources within a veterinary practice.The topics covered in this course will help you gain an understanding of your team?s generational and personality differences. You?ll gain an understanding of the leadership and management activities for building an outstanding team. MANAGEMENTPVA Course CatalogImproving Staff InteractionIntroduction to Human ResourcesIntroduction to Leadership & Culture

281 1ACT Online TrainingCourse CatalogAdministration of MedicationsAnesthesia Assisting2928Explore how to integrate your business model into daily practice life. Expense management will include a review of ?xed and variable expenses and how to navigate both categories.Gain an understanding of progressive discipline, while learning how to prepare and conduct disciplinary and termination meetings effectively.Learn how to stop dreading performance review cycles and master preparation, conversations and follow-through, removing potential bias and common pitfalls experienced during the process.MANAGEMENTPVA Course CatalogExpense Management"Performance Management: Removing Bias & Having Essential Conversations"Hiring & Firing

1ACT Online TrainingAdministration of MedicationsAnesthesia Assisting30Grow your best asset - your employees. Investing in your team is investing in your practice. This course unlocks professional development in your employees through expert-led training designed to nurture talent.Designed specifically for veterinarians, this course will give you the knowledge and tools to successfully navigate HR regulations and requirements. Learn how to comply with employment laws, manage employee documentation, and avoid costly lawsuits.Stop spinning your wheels on the employment cycle! This innovative online course is your ticket to mastering the employee life cycle from start to finish.MANAGEMENTPVA Course CatalogProfessional Development in Your EmployeesRegulatory Requirements Within Human ResourcesThe Employment Cycle

301 130 31Are you ready to unlock the secrets of HR finance management? This course provides the key strategies and tools you need to maximize the financial impact of your human resources department.Learn what is needed in your practice to properly manage your inventory.Gain the knowledge and skills to effectively measure and understand your inventory metrics, empowering you to make data-driven decisions that boost efficiency and profitability. MANAGEMENTPVA Course CatalogThe Finances of Human ResourcesInventory Management"Inventory Metrics & Measurements"

132Take control of your inventory and stop the bleed. This course is your secret weapon against profit-sucking stockouts, write-offs, and waste.Gain invaluable knowledge and skills to streamline your inventory, reduce waste, and maximize profits. Don't let inventory management hold your practice back.An organized inventory is the key to maximizing profits and providing the best care for your patients. This online course delivers the skills and strategies you need to gain total control of your product flow.MANAGEMENTPVA Course Catalog"Inventory Risk Management""Inventory Strategies"Managing Movement in Inventory

321 1ACT Online TrainingCourse CatalogAdministration of MedicationsAnesthesia Assisting3332Learn the ins and outs of creating a unique and compelling brand identity that will set your practice apart from the competition. With expert guidance and practical tips, you'll discover how to attract new clients, build trust, and establish a strong online presence.This course covers everything from social media management to email marketing, ensuring that your practice is equipped with the tools needed to succeed in today's digital landscape.Are you struggling to attract new clients and grow your veterinary practice? Don't leave your success to chance - master marketing fundamentals with this introspective course.MANAGEMENTPVA Course Catalog"Branding Your Practice"Digital Marketing"Introduction to Marketing"

134Stop feeling overwhelmed and start getting results with your veterinary practice marketing! This course is your guide to finally implementing effective marketing strategies tailored specifically for veterinary practices.Discover the key strategies and techniques that will not only attract new clients but also foster lasting relationships with existing ones. Don't miss this opportunity to become the go-to veterinary practice in your community.With a single negative review, your veterinary practice's sterling reputation can take a hit. Protect your hard-earned good name with this comprehensive course.MANAGEMENTPVA Course Catalog"Marketing Tactics"Building Community ConnectionProtecting the Reputation of Your Practice

341 1ACT Online TrainingCourse CatalogAdministration of MedicationsAnesthesia Assisting3534Whether you're looking to turnaround a struggling practice or propel an already successful one to new heights, this course equips you with the exact tools and techniques to quantify, monitor, and optimize your reputation.This course focuses on identifying potential hazards and implementing preventative measures, and gives you the tools you need to keep your staff safe and secure.Learn common prescription abbreviations, label requirements, purposes and advantages for different routes of medications, and regulations regarding controlled substances.MANAGEMENTPVA Course CatalogQuantifying the Reputation of Your PracticeDevelopment of Individual Safety PlansSafe Housekeeping Procedures

136This course addresses safety topics that are related to some of the most common injuries reported to AVMA PLIT, such as back injuries and falls.MANAGEMENTPVA Course CatalogEnd workplace harassment for good with our Sexual Harassment Training for Supervisor. This course equips veterinarian supervisors with the knowledge and skills to foster a harassment-free environment.Stop sexual harassment in its tracks with our comprehensive training for all veterinary employees. This must-have program equips your staff with the knowledge to foster a safe, respectful workplace.General Safety Knowledge & PracticesSexual Harassment Training - Supervisor TrainingSexual Harassment Training - All Employees

361 136 37Veterinary medicine is rapidly evolving. This course teaches you everything you need to know to implement curbside and telehealth services seamlessly.MANAGEMENTPVA Course CatalogTelehealth - Veterinary Curbside CareThis course reviews the different forms workplace violence can take, along with the prevalence and impact to veterinary practices.In this course, you?ll learn the fundamentals of problem prevention, detection, and resolution. You?ll also learn how to solve problems more effectively as a team by communicating effectively, facilitating creative brainstorming, and removing barriers. How Great Leaders Solve Problems

138This course addresses safety topics that are related to some of the most common injuries reported to AVMA PLIT, such as back injuries and falls.MANAGEMENTPVA Course CatalogEnd workplace harassment for good with our Sexual Harassment Training for Supervisor. This course equips veterinarian supervisors with the knowledge and skills to foster a harassment-free environment.Stop sexual harassment in its tracks with our comprehensive training for all veterinary employees. This must-have program equips your staff with the knowledge to foster a safe, respectful workplace.General Safety Knowledge & PracticesSexual Harassment Training - Supervisor TrainingSexual Harassment Training - All Employees

381 138 39In this course, you?ll first learn what a leadership style is. Then, you?ll discover five common leadership styles. This course will teach you how to build team dynamics that serve rather than hinder your development by discovering different roles, work styles, and generational differences. PVA Course Catalog5 Leadership Styles to Influence a TeamA Guide to Navigating Team DynamicsIn this course, you?ll learn why you should delegate, how to do it, how to select the right people for the job, and how to get out of the way so they can complete their assignments. The Secrets of Skilled DelegationMANAGEMENT

140In this course, we?ll explore good reasons for termination, initial steps to take to mitigate legal risk and develop a smooth transition plan, and how to best deliver the dreaded news and maintain workplace morale afterward. In this course, you?ll find a complete guide to mentoring others. That includes learning who a mentor is and what they do, qualities to look for in an ideal mentee, how to lead productive mentoring sessions, and the do?s and don?ts of becoming an effective mentor.In this course, you?ll review types of motivation. You?ll also understand the unique forces that motivate individuals? and use that knowledge to everyone?s advantage. PVA Course CatalogMotivating Your TeamLetting an Employee Go GracefullyA Guide to Mentoring OthersMANAGEMENT

401 140 41In this course, you?ll first learn what a leadership style is. Then, you?ll discover five common leadership styles. As a first-time manager, you likely feel a mixture of excitement and apprehension about your new role. This guide will help you transition seamlessly from employee to manager. PVA Course CatalogBecoming the Boss: A Guide for New ManagersA Guide to Navigating Team DynamicsIn this course, we?ll guide you through each step of the creation process to equip you with all the necessary tools for a successful employee wellness program. How to Create an Employee Wellness Program: A Step-by-Step GuideMANAGEMENT

142In this course, you'll learn how to lead through difficult times using crisis management. You'll get an in-depth look at each stage of crisis management, including the critical steps you should take before, during, and after a crisis.This course provides a guide to effective meetings? from both the meeting facilitator?s and participant?s perspective. This course explores seven interview types and when it?s best to use them. You?ll learn how to use these interview styles to streamline your hiring process? quickly and effectively moving the strongest candidates from resume submission to start date.PVA Course Catalog7 Types of Interviews and When to Use ThemLeading Through Difficult TimesA Guide to Effective MeetingsMANAGEMENT

421 142 43In this course, you?ll learn tips to build an effective team, communicate better, and resolve common problems that naturally arise in a diverse group of people with their own interests. In this course, you?ll learn how to talk to employees about their values and goals, identify gaps in your team?s skills, and training techniques for different types of employees. You?ll also review meeting and coaching methods to develop your employees. In this course, you?ll learn some common culture types, and how to objectively assess your own culture. PVA Course CatalogCreate an Enviable Team CultureIntroduction to Team ManagementDevelop a Thriving TeamMANAGEMENT

144This course reviews the different forms workplace violence can take, along with the prevalence and impact to veterinary practices. Risk factors and how to conduct a risk assessment will also be covered.PVA Course CatalogWorkplace Violence in Veterinary PracticesMANAGEMENT

441 1COURSE CATALOGPROFESSIONAL DEVELOPMENT44

146Stop dreading client interactions and start mastering them. In this course, you'll gain the mindset and skills to communicate with care in even the toughest situations.Learn techniques to have compassionate, clear conversations even in difficult situations. Master the art of active listening. And gain confidence in discussing treatment plans and pricing.This course offers vets and vet techs critical training for recognizing warning signs, implementing safety plans, and providing compassionate postvention for colleagues.PROFESSIONAL DEVELOPMENTPVA Course Catalog"Communication in the Practice""Mastering Challenging Client Conversations""Suicide Awareness in Veterinary Medicine: Signs, Safety Plans & Postvention"

461 146 47Learn essential skills and techniques to effectively communicate with colleagues, handle conflicts with grace, and maintain a positive work environment. Burnout be gone! 7 Go-to Strategies to Tame Stress is your ticket to a calmer, more relaxed life.Looking to curb addiction in veterinary medicine? This comprehensive course is your lifeline. Dive into the dark depths of substance abuse in the veterinary field - once you understand the beast, you can help tame it.PROFESSIONAL DEVELOPMENTPVA Course Catalog7 Go-to Strategies to Tame StressA Guide to Workplace ProfessionalismAlcohol and Substance Use Disorder in Veterinary Medicine: Prevalence, Treatment and Prevention

148With this course, you'll learn to identify your unique strengths, interests, and values, and how to leverage them to achieve greater success and satisfaction in your veterinary practice.This powerful program gives you the tools to become an educated, compassionate ally for colleagues struggling with mental illness.Ayelet Fishbach wants to help you achieve your greatest ambition in her book Get It Done: Surprising Lessons from the Science of Motivation. In this course, you?ll learn her proven methods for changing your circumstances and mindset to maximize self-motivation. PROFESSIONAL DEVELOPMENTPVA Course CatalogAllyship in Mental HealthAssessing Your Strengths, Interests, and ValuesAyelet Fishbach on Getting It Done

481 148 49 Discover effective strategies for self-care, stress management, and work-life balance, so you can continue to provide exceptional care to your furry patients and thrive in your career. Don't let burnout get the best of you!We?ve all been there - you made a big mistake at work that you wish you could take back. Don?t let it derail your career. This veterinary practice course is your guide to recovering and moving forward after a major workplace blunder.In this course, you will learn how to create positive telephone experiences for clients, with examples that explain what to do and what not to do. PROFESSIONAL DEVELOPMENTPVA Course CatalogBeating Burnout: Spot the Symptoms and Take ActionBuilding Your Telephone SkillsComing Back from a Big Workplace Mistake

150This course provides an understanding of the decision-making process that veterinary clients go through and how to best communicate with them.This course will help you understand what compassion fatigue is, how to recognize it, and manage it to increase your job satisfaction and mental health.This comprehensive program guides you through implementing new protocols, adjusting to new leadership, adapting to reorganizations, and all the other twists and turns of workplace change.PROFESSIONAL DEVELOPMENTPVA Course CatalogCommunication TechniquesCompassion FatigueCoping With Workplace Change

501 150 51In this course, you?ll uncover the secret role that timing plays in our work and daily lives. This course will help you define stress, pressure, and burnout, recognizing the unique ways they show up for you. You?ll be able to evaluate your work and lifestyle to identify opportunities for healing.In this course, you?ll first learn about the differences between a fixed mindset versus a growth mindset. You?ll then explore how a growth mindset can benefit you and your team.PROFESSIONAL DEVELOPMENTPVA Course CatalogDaniel Pink on the Science of Perfect TimingDealing With Stress, Pressure, and BurnoutDeveloping a Growth Mindset

152In this course, you?ll learn what business ethics are and why they?re important. In this course, you?ll learn to lower the volume on the tyrannical inner critic and harness the true power of your inner voice.To make sure you?re heading in the right direction, this course gives you the tools and training you need to drive your professional development. PROFESSIONAL DEVELOPMENTPVA Course CatalogDoing the Right Thing: A Guide to Good Business EthicsDr. Ethan Kross on Harnessing the Chatter in Our Minds for GoodDriving Your Career

521 152 53This course will teach participants practical tips on managing their day and tasks, along with utilization of tools and technologies that can make time management and task prioritization much less cumbersome.How do you stay productive? when the last thing you want to do is work? In this course, you?ll learn the four primary causes of low motivation, along with specific strategies to overcome each. Understand your role as a front desk staff member and learn new skills on how to succeed in your role.PROFESSIONAL DEVELOPMENTPVA Course CatalogEffective Strategies for Time ManagementCommon Causes and Tips to Increase MotivationFoundations for Front Desk Personnel

154In this course, you?ll learn what separates eustress from its damaging counterpart, distress. You?ll also gain strategies for increasing the good vs. bad stress in your life.In this course, you?ll gain a new perspective on the relationship between your personal life and your professional life. You?ll also explore different ways to create a healthier, more productive balance that improves your quality of life.Learn what being an ally means, and how to turn your allyship into real support. We?ll review how to challenge and interrupt prejudicial practices and how to cultivate an antiracist mindset and your own inclusive behaviors. PROFESSIONAL DEVELOPMENTPVA Course CatalogGood Stress? Embracing Eustress to Improve Your LifeHarnessing Emotions in the Workplace With Liz Fosslien and Mollie West DuffyHow to Be An Ally & Grow Yourself as an Individual

541 154 55In this course, you?ll gain a deeper understanding of how bias has come to shape so much of what we think and believe? despite our conscious awareness or deliberate intentions.In this course you will learn proper etiquette along with other skills to increase customer satisfaction. In this course, practice management consultant Brenda Tassava will guide you through creating a diverse and inclusive practice that outperforms your competitors.PROFESSIONAL DEVELOPMENTPVA Course CatalogIncreasing Customer SatisfactionIntroduction to Diversity, Equity & Inclusion and Implicit BiasesJennifer Eberhardt on Uncovering the Hidden Prejudice That Shapes What We See, Think and Do

156In this course, you?ll learn strategies for improving listening skills and how our brains respond when we?re engaged in conversation. In this course, you?ll learn about behavioral change and explore strategies you can use to achieve your own goals. You?ll also discover what keeps us from changing and how we can overcome these typical barriers to change.In this course, you?ll first unpack what emotional intelligence is. Then you?ll learn to boost your emotional intelligence skills by strengthening your personal and social competence. PROFESSIONAL DEVELOPMENTPVA Course CatalogKate Murphy on the Science of Effective ListeningKaty Milkman on How to Change for the BetterLeading With Emotional Intelligence

561 156 57Join Brian Conrad, CVPM as he teaches you how to properly meet client expectations in a veterinary practice.This course will teach you tricks for communicating productively using active listening, body language and word make-overs, while also learning how to handle situations with upset clients.0.5 hr CE approved for Veterinarians and Technicians. This program will discuss procedures at the front desk during the check-in and check-out process that will help your staff increase efficiency, client satisfaction and revenue.PROFESSIONAL DEVELOPMENTPVA Course CatalogMeeting Client ExpectationsPerfecting Communication SkillsProcedures for Productive Check Ins and Outs

158This course will teach you to receive and respond to feedback gracefully. This course guides you on how to work through conflict with coworkers to achieve positive outcomes. In this course, you?ll learn why the process of setting your goals is just as important as choosing targets that truly matter. PROFESSIONAL DEVELOPMENTPVA Course CatalogReceiving and Seeking FeedbackResolving Conflict With CoworkersSetting Goals That Actually Work

581 158 59In this course, you?ll learn the basics of managing stress. First, you?ll discover what stress is and how your body responds to it. Then, you?ll learn common stress triggers and how to manage them.To work effectively with people from different cultures, you need to be aware of cultural differences. In this course, we'll take a look at some of those differences and how to interact with people who are on the opposite side of the cultural spectrum.This course provides guidance to improving the client experience through communication skills with clients and between staff members.PROFESSIONAL DEVELOPMENTPVA Course CatalogTeam CommunicationThe Basics of Managing StressWorking Across Cultures

160In Uncensored: My Life and Uncomfortable Conversations at the Intersection of Black and White America, author Zachary Wood walks learners through a nine-step process for having difficult conversations about controversial issues.Take the journey through the veterinary visit from start to finish and learn how to make an impactful, positive impression on your clients every step along the way.PROFESSIONAL DEVELOPMENTPVA Course CatalogZachary Wood on Having Uncomfortable Conversations About Sensitive IssuesCycle of ServicesEven the best workplaces face challenges. In this course, you'll learn how to navigate some of the most common? from dealing with difficult people to overcoming your own mistakes.Common Workplace Challenges and How to Handle Them

601 161Understanding different communication styles is crucial to working together effectively. In this course, you'll learn four communication styles, how to identify each, and how to adapt your own communication approach.60Do you think you might be ready to take on an exciting challenge and share what you know with a new team member? If so, this course is for you. You?ll get the real-world tips and practice you need to knock peer training out of the park.In this course, you?ll discover the real reason many of us are prone to procrastination. You?ll also learn how to break the cycle of procrastination and reclaim your productivity.PROFESSIONAL DEVELOPMENTPVA Course CatalogOvercoming ProcrastinationHow to Work Effectively With Different Communication Styles6 Tips for Successful Peer-to-Peer Training

162In this course, you?ll first learn what empathy is and why it?s an essential business skill. Then, you?ll uncover how to communicate with empathy and overcome roadblocks. Finally, you?ll work on strategies to help you build empathy.In this course, you?ll learn how to make a great first impression and have an amazing conversation. Plus, you?ll get strategies to escape from the tight spots that sometimes constrain us when we communicate with others. PROFESSIONAL DEVELOPMENTPVA Course CatalogA Guide to Empathy at WorkMaster the Art of Verbal CommunicationThis course provides an overview of how social engineers exploit human psychology to access sensitive information, as well as tips for spotting attacks.What Is Social Engineering?

621 163Learn about the three forms of workplace integrity and see real-world examples of it in action. You?ll also uncover four steps to align your values and actions and become a professional that others trust, admire, and respect.In this course, you?ll learn to define imposter syndrome and determine whether it?s something you?re experiencing. Then, you?ll learn how imposter syndrome holds you back as well as six strategies to face your insecurities head-on.In this course, you'll learn the role of human resources, along with when? and when not? to seek help with an issue. You'll also get four best practices for approaching HR.PROFESSIONAL DEVELOPMENTPVA Course CatalogDealing With a Problem at Work? When and How to Involve HRA Guide to Workplace IntegrityImpostor Syndrome: What It Is and How to Overcome It62

164In this course, we'll uncover four essential customer service skills and give you tons of tips, food for thought, and resources for developing these skills. Let's get started!In this course, explore the benefits of cultural sensitivity and get practical tools to excel in cross-cultural communication and customer service. PROFESSIONAL DEVELOPMENTPVA Course CatalogDo You Have These Four Essential Customer Service Skills?Cultural Sensitivity in Customer ServiceThis course will help you determine when to bring issues to your boss. In addition, you?ll learn the best ways to get the help you need when you do escalate an issue.When to Ask Your Boss for Help

641 165In this course, each day explores a different facet of mental health and contains a simple exercise for putting it into practice. In less than 15 minutes a day, you can improve your emotional well-being.PROFESSIONAL DEVELOPMENTPVA Course CatalogDealing With a Problem at Work? When and How to Involve HR64