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7 CRITICAL QUESTIONSYOUR OPERATIONSHOULD ASK ANYSERVICE PROVIDERBEFORE AN ELECTRIC MOTOR ORPUMP FAILURE COSTS YOUHUNDREDS OF THOUSANDS OFDOLLARS IN DOWNTIMEwww.aceelectricmotor.com

Equipment failure can cost $200,000 ormore every single hour a key piece ofequipment is down. Once an electric motor, pump, or controlpanel fails, the clock is ticking for repairsor replacement.How long can you afford to wait?

Here are 7 critical questions to ask any repair and serviceprofessional to keep your downtime minimal and youroperation shielded from preventable failures.

Are they Are they rea l lyrea l ly available availableto come on-site 24/7?to come on-site 24/7? Many motor and pump repair andmaintenance services promise they areavailable 24/7. But what they really mean isthat you might get someone on the phonewithin 24 hours. When a motor blows up, a pump fails, or acontrol panel acts up, that is just not goodenough. Ask how quickly they can arriveon-site and fix the problem.1You don’t need to speak with the receptionist,you need capable and immediate on-site help.

Does the technician specializeDoes the technician specializein your equipment?in your equipment? 2Availability is great, but if the technician doesn’tspecialize in your equipment, they are just asunhelpful as everyone else on-site who can’t fix theproblem. Ask a potential provider whether they arefamiliar with your equipment and industry. But don’t stop there…familiarity with theequipment isn’t enough. The technician mustcontinuously keep themselves up to date on thenewest technology, updates, parts, anddiagnostics, otherwise their knowledge isoutdated.You need a technician who knows your industryand your equipment today (not thirty years ago).

Does the company provide aDoes the company provide afull package, including repair,full package, including repair,maintenance, installation,maintenance, installation,testing, and sales?testing, and sales?3Unless the technician is familiar with installation,they may not be fully qualified to fix the machine.And without the right tools to run diagnostics, they’llwaste expensive and unnecessary time fiddling andtroubleshooting. You might just end up paying forthe same fix twice.What’s more, if they don’t also sell the equipmentthey may not have access to replacement parts. Youcan’t afford to wait while the technician calls fiveother people, only to find out that the part you needis completely sold out across the region. You need a service provider that can do morethan grease a bearing—they need to rundiagnostics, fix machines, and have access toinventory.

Can the technician tell youCan the technician tell youwhat went wrong?what went wrong? 4Pass/fail tests can only tell you one thing. Youalready know that something happened to themotor, pump, or control panel…but you don’tknow exactly what went wrong (or how toprevent the failure in the future). Ask your potential service provider if they areable to give you detailed information so that youand your team can better learn how to preventdowntime in the future. A pass/fail test isn’t very helpful. You need adetailed Root Cause Failure Analysis and aproactive preventative maintenance plan.

Do they provide advancedDo they provide advancedpredictive maintenance andpredictive maintenance andeducation?education? 5A quick fix can get you through the short term. Manyrepair services are happy to slap a cheap band-aidon the problem, and let your equipment limp alonguntil you call them back in to fix the next problem.While this is a short-term option for your facility, itcould cost you hundreds of thousands inunnecessary downtime every year. The best repair providers focus on advancedpredictive strategies and educating themaintenance team because they understand that’sthe best way to keep facilities running, period. Look for a provider that is proactive, future-focused, and willing to train your team to saveyou money in the long run.

Can they offer a personalizedCan they offer a personalizedservice while still being largeservice while still being largeenough to access the latestenough to access the latesttechnology?technology? 6There is a sweet-spot in the size of the repaircompany you do business with. Too small andthey may not have access to the latestdiagnostic technology or the ability to keepinventory on hand. Too big and yourorganization is just one more name on aspreadsheet or waiting list. Ask potential serviceproviders where your facility falls on their list ofpriorities. A personalized experience and one point ofcontact is the best way to make sure yourunique demands are met.

What’s their safety record?What’s their safety record? 7When you hire a repair service, you open thedoors of your facility to their team, 24/7. They willbe operating, testing, and working onequipment on the floor or in the field, exposingthem to environmental and job-related hazardsand potentially exposing you to liability. You must be confident in their ability to worksafely and meet OSHA requirements when on-site and have the right insurance in casesomething goes wrong. Don’t let a technician become a liability. Finda repair provider you trust.

Where Can You Find the RightElectric Motor, Pump, andControl Panel Repair inCentral Valley, CA?

Equipment failures and downtime is a reality in yourindustry. And those failures are expensive. According toa 2022 Data Center Resiliency Survey, over 60% ofoutages cost more than $100,000. But the frequency of failure and the amount of time ittakes to get running again is within your control. Weprovide emergency service and repair including lasershaft alignment, on-site balancing, and conditionsmonitoring and testing. Ace Electric Motor &Ace Electric Motor &Pump Co. is Pump Co. is act u allyact u allyavailable 24/7.available 24/7. 1We offer 24/7, 365 field services to get you up and running again.

Everyone was great, from the fab shop to the office. I had apart that needed to be fabricated, they slid me in-between alltheir other work and finished in a couple of hours. They couldhave charged just about anything as I needed the part, but itwas way more than fair. You could spend your time surfingaround, or get down to Ace and get back up and running. - REX HUFFMAN

Ace has 70 years’Ace has 70 years’experience and theexperience and theindustry’s best technicians.industry’s best technicians. 2Our experience has taught us a lot about the equipment wemaintain and the level of service we want to provide. We willmeet or exceed the standards of the Electrical ApparatusService Association, a level of service only provided by thetop 3% of service providers.Ace also attracts the leading technicians in the industry. Wevalue our employees and know that if we want to keep toptalent, we have to take care of them. We are proud toemploy the very best.We provide the highest class of service and anindustry-leading warranty.

"Very fast service and great communication. A motor wasdamaged on one of our main product lines and Ace was ableto fix it pretty fast. Expert advice and good service, Ericfollowed up with updates and he even spoke with theexternal electrician that initially diagnosed the failure modein my plant, making the repair more efficient. I will definitelycontinue doing business with Ace. Thank you."

Electric Motor Repair Industrial and CommercialPump Repair Electrical Contracting New Equipment Sales Ace is a one-stop shop.Ace is a one-stop shop. 3We provide on-site equipment repair, ongoing maintenance, and educationalseminars to handle any current and future problems our customers face. We provide… Precision Machine ShopWorry-Free MaintenanceOn-Site Maintenance andRepair Electric Motor Seminars When an electric motor or pump fails, we diagnose the problem, fix it immediately,quickly source broken parts, and teach the maintenance team how to preventfailures and fix equipment in the future. *For a complete list of our services, find us at www.aceelectricmotor.com

Detailed Failure ReportingWe tell you precisely what the problem is Complete & In-Depth Testing ResultsWe will give you a full report so you can see the results for yourself Comprehensive ServiceWe evaluate the system as a wholeRecommendationsWe offer our professional insight so you can make the choice that’s rightfor your facility Complete Picture of Motor or Pump’s HealthWe provide photo documentation of the problem and solution for yourmaintenance team to review Walk Through of the Entire ServiceWe make sure you understand what went wrong and how to prevent it inthe futureAce will tell you exactly whatAce will tell you exactly whatwent wrong.went wrong. 4

Advance predictive maintenance strategies can shield facilitiesfrom crippling downtime. Predictive maintenance utilizes sensorsthat can detect failures much sooner than humans can. Thisallows us to note parts soon to fail and ensure they are in stock, aswell as predict and communicate any future failures. Part of a proactive approach to electric motor and pumpmaintenance is empowering your maintenance team to maintainequipment and troubleshoot equipment failures on site. Ourseminars give them the confidence they need to spot commonfailure patterns before they result in critical breakdowns. Ace is proactive andAce is proactive andfuture focused.future focused. 5Get ahead of machine failures through predictive maintenance andemployee education.

“One of the best training seminars I've ever been at! They explainedbasic maintenance, lubrication, the benefits of belt tensioning, and theeffects of vibration on stored motors in layman terms! I would greatlyencourage anybody to contact Ace and to set up training with him butalso to go to them with any of your motor needs because with his vastknowledge and experience you can do wonders for everything you'redealing with when it comes to motors! He is even able to find thosemotors that nobody else can find!” -WOODY / GRUPE COMMERCIAL

Ace is large enough to meetAce is large enough to meetindustry demands, but smallindustry demands, but smallenough to provide personalizedenough to provide personalizedand flexible solutions.and flexible solutions. 6Our technicians are some of the most experienced andeducated in the field of electric pumps and motors. If youhave it, we’ve fixed it. But unlike some of the other servicecompanies, we’re nimble enough to pivot when theunexpected happens, like adjusting to supply-chainshortages and increasing prices. Even better, the size of our company means that we cangive our customers the attention they deserve. Each of ourclients has a dedicated account manager that works closelyto help identify, plan, and execute your maintenance goals. When an electric motor or pump fails, we’ll be there,no matter what.

When you open your doors to our team, you can beconfident that you are working with experiencedprofessionals that put safety and efficiency at theforefront of their business practices. Our insurance coverage exceeds industry standards soyou can rest easy while we're working on site.You can trust Ace toYou can trust Ace toprioritize safety andprioritize safety andefficiency.efficiency.7You’ve got a facility to manage. Let us worryabout keeping it running.

"I have a 60-year-old engine lathe that would not start. I had requestedservice from more than 6 Licensed electric contractors. None werewilling to investigate. When I contacted Ace, they assigned Jose. Joseperformed several tests and identified a failed "make before break"feature of the start switch. He contacted Allen-Bradley for areplacement and was quoted $2500 [because] ‘it's discontinued.’ Josefound a simple solution utilizing the original switch. The lathe operatesreliably now." - TIM ANDREWS

WE KEEPMOTORS &PUMPS RUNNING+123-456-789024/7 SALES, SERVICE, AND REPAIR

We Know Electric MotorsDon’t let incorrect motor installation damage your facility and shut down production. As a testament toour commitment to keep your facility running to its full potential all motors purchased from Ace ElectricMotor & Pump Co and installed by our professional team come with a complimentary warranty 1 yearbeyond that provided by the manufacturer.Motor RepairMotor ReconditioningMotor RewindingBearing ChangesMachine WorkExplosion ProofRecertificationDynamic BalancingWe specialize in…Specialty motors can be difficult to locatemaking rewinding the quickest method to getsystems back online without completeoverhauls.Rewinding is a cost-effective and standardizedoption vs completely replacing an electricmotor.Rewinding extends the overall lifespan of anelectric motorRewinding can be the only option duringmaterial shortages Why Rewind?

Pumps are critical facility assets for many industrial and commercial businesses, large or small. Whenpumps break down, it can cause significant disruptions to business operations. They have to be fixedbefore they lead to catastrophic failures.Submersible PumpsCentrifugal PumpsMulti-Stage PumpsBooster PumpsCirculating PumpsWastewater PumpsHVAC PumpsStorm Water PumpsAce services a wide range ofindustrial and commercial pumpsOverhaul and repair of all types of pumpsLaser alignmentsVibrational testingIn-house machining and fabricatingPump Shop Field ServicesMechanical seal diagnosis and repairPump and related material upgradesPreventive maintenanceFactory training on VFD drivesIn-house blastingIn-house weldingInstallation and start-upsCommercial, Municipal and Industrial PumpsOutside field service including on-site repairand maintenanceAce offers a wide range of pump repair servicesWe Know Pumps

Let’s get started.Call now to book an Ace Action Audit. 209-464-6428Send faulty equipment to our facility for anindustry-leading inspection and detailed reportingcontaining all the information you need to make aninformed decision. Or we’ll meet you on-site.Once you choose whether to repair or replace, theAce team will get to work to deliver you asolution. Ace Electric is here for the futureof your operation.123

“Downtime at our facility affects a lot of people costing $12,500per hour. Before Ace we had 12-15 hours a month of downtime.After working with Ace on optimizations in our facility and ourmaintenance plan we now have less than 3 hours. We simplyhave not seen cost savings like this in over a decade.”

CALL US BEFORE YOUNEED US. info@aceelectricmotor.com529 N Orange St. Stockton, CA(209) 464-6428aceelectricmotor.comThe Technician’s Guide toAccurately Testing ElectricMotorsAce Electric Motor & PumpService BookDownload Our Valuable GuidesPROUD TO SERVICE CENTRAL & NORTHERN CALIFORNIAAREAS WE SERVICEBrentwood · Davis · Discovery Bay · Elk Grove · Escalon · Folsom · Galt · Jackson · Linden · Lodi ·Manteca · Modesto · Oakdale · Oakley · Patterson · Pleasanton · Roseville · Sacramento · Salida ·Sonora · Stockton · Sutter Creek · Tracy · Turlock