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Investment We are always here for you North Carolina s LME MCOs have consistently met the General Assembly s mandates of budget predictability and cost containment while increasing the number of individuals receiving effective services and supports Call our Access to Care professionals at 1 888 235 HOPE 4673 When you call a specialist will help you find the care you need in Our Communities 24 hours a day seven days a week PARTNERS about us Since Partners is a governmental entity we do not earn a profit Instead we achieve savings through the effecient management of care In North Carolina s public managed behavioral health care system these savings are reinvested in additional services and initiatives that Improve Lives and Strengthen Communities How much has Partners invested in our communities Million Dollars Community reinvestment Partners has provided in the past 5 years www PartnersBHM org Partners Behavioral Health Management PartnersBHM PartnersBHM Developing Whole Person Integrated Care Expanding Crisis Services Combating the Opioid Epidemic Improving technology to manage the care of the members we serve Securing critical rate increases to support our providers and evidence based practices Gastonia Office Elkin Office Hickory Office Headquarters 901 S New Hope Rd Gastonia NC 28054 200 Elkin Business Park Dr Elkin NC 28621 First Plaza Building 1985 Tate Blvd SE Hickory NC 28602 www PartnersBHM org Administrative Offices 1 877 864 1454 Imp ro vin g 31 Join the Conversation gthening Commu n e r t nit S ies s e v Li

The Partners Community Model We are recognized across North Carolina for our Partners Community Model unwavering commitment to the counties and the families we serve Through a steadfast community focus and longstanding partnerships with local stakeholders agencies and elected officials our members receive the care and support they need Overview How are we funded Medicaid Funding Under a contract with NC Medicaid Partners receives Medicaid funds for people seeking intellectual developmental disability mental health and substance use disorder services in our covered area State Funding Partners receives state funding from the Division of Mental Health Developmental Disabilities and Substance Abuse Services These funds are used to pay for non Medicaid services or for services for people that do not have Medicaid or other insurance County Funding Partners is a Local Management Entity Managed Care Organization LME MCO responsible for ensuring access to care for people who need intellectual developmental disability mental health and substance use disorder services in central and western North Carolina Partners manages all Medicaid state and local funding for Mental Health Intellectual Developmental Disabilities and Substance Use Disorder MH IDD SUD services in our covered areas We are recognized across North Carolina for our Partners Community Model and our unwavering commitment to individuals and families we serve The system of care we manage is shaped by the choices of our members and their families and designed to meet the unique needs of each community in our service area We value our longstanding collaboration with local providers and community stakeholders who share our vision for the highest quality care for the individuals we serve Why Public Managed Behavioral and I DD Health Care Partners receives funding from each county These funds are used for services for people who are uninsured for special services that are not covered by Medicaid or state funds Partners Behavioral Health Management REVENUE Medicaid 269 239 269 Medicaid 83 County State 45 588 748 NO PROFIT In North Carolina Managed Behavioral Health Organizations are public agencies 1 County 3 673 490 Other PREDICTABLE BUDGET FOR THE STATE The cost for scope of work predetermined and defined in the managed care contract A predefined Other 6 608 206 cost supports a predictable Medicaid budget and no risk to the state 2 State 14 HIGH QUALITY STANDARDS Medicaid regulations establish high standards for the LME MCO SINGLE POINT OF ACCOUNTABILITY The LME MCO is responsible for member access quality and cost of care Department of Health and Human Services DHHS manages the system by holding the LME MCO accountable Why Partners NATIONAL ACCREDITATION Partners is accredited by URAC an independent nonprofit organization that is committed to improving the quality of health care through evidence based measures and standards Partners holds URAC Accreditation in Health Network Health Call Center and Health Utilization Management Our model of Public Managed Care offers ACCESS to high quality health care for individuals with mental health diagnoses intellectual and developmental disabilities and substance use disorder HIGH QUALITY network of independent specialty and comprehensive providers CUSTOMIZED CARE SYSTEMS designed to meet the unique needs of local communities PARTNERS COMMUNITY MODEL based on close collaboration with members families and community stakeholders FOCUS on acceptable solutions to complaints and grievances QUALITY Partners is the first North Carolina LME MCO to be accepted into the membership of the National Quality Forum an organization that leads efforts to improve health and health care quality throughout the country

The Partners Community Model We are recognized across North Carolina for our Partners Community Model unwavering commitment to the counties and the families we serve Through a steadfast community focus and longstanding partnerships with local stakeholders agencies and elected officials our members receive the care and support they need Overview How are we funded Medicaid Funding Under a contract with NC Medicaid Partners receives Medicaid funds for people seeking intellectual developmental disability mental health and substance use disorder services in our covered area State Funding Partners receives state funding from the Division of Mental Health Developmental Disabilities and Substance Abuse Services These funds are used to pay for non Medicaid services or for services for people that do not have Medicaid or other insurance County Funding Partners is a Local Management Entity Managed Care Organization LME MCO responsible for ensuring access to care for people who need intellectual developmental disability mental health and substance use disorder services in central and western North Carolina Partners manages all Medicaid state and local funding for Mental Health Intellectual Developmental Disabilities and Substance Use Disorder MH IDD SUD services in our covered areas We are recognized across North Carolina for our Partners Community Model and our unwavering commitment to individuals and families we serve The system of care we manage is shaped by the choices of our members and their families and designed to meet the unique needs of each community in our service area We value our longstanding collaboration with local providers and community stakeholders who share our vision for the highest quality care for the individuals we serve Why Public Managed Behavioral and I DD Health Care Partners receives funding from each county These funds are used for services for people who are uninsured for special services that are not covered by Medicaid or state funds Partners Behavioral Health Management REVENUE Medicaid 269 239 269 Medicaid 83 County State 45 588 748 NO PROFIT In North Carolina Managed Behavioral Health Organizations are public agencies 1 County 3 673 490 Other PREDICTABLE BUDGET FOR THE STATE The cost for scope of work predetermined and defined in the managed care contract A predefined Other 6 608 206 cost supports a predictable Medicaid budget and no risk to the state 2 State 14 HIGH QUALITY STANDARDS Medicaid regulations establish high standards for the LME MCO SINGLE POINT OF ACCOUNTABILITY The LME MCO is responsible for member access quality and cost of care Department of Health and Human Services DHHS manages the system by holding the LME MCO accountable Why Partners NATIONAL ACCREDITATION Partners is accredited by URAC an independent nonprofit organization that is committed to improving the quality of health care through evidence based measures and standards Partners holds URAC Accreditation in Health Network Health Call Center and Health Utilization Management Our model of Public Managed Care offers ACCESS to high quality health care for individuals with mental health diagnoses intellectual and developmental disabilities and substance use disorder HIGH QUALITY network of independent specialty and comprehensive providers CUSTOMIZED CARE SYSTEMS designed to meet the unique needs of local communities PARTNERS COMMUNITY MODEL based on close collaboration with members families and community stakeholders FOCUS on acceptable solutions to complaints and grievances QUALITY Partners is the first North Carolina LME MCO to be accepted into the membership of the National Quality Forum an organization that leads efforts to improve health and health care quality throughout the country

The Partners Community Model We are recognized across North Carolina for our Partners Community Model unwavering commitment to the counties and the families we serve Through a steadfast community focus and longstanding partnerships with local stakeholders agencies and elected officials our members receive the care and support they need Overview How are we funded Medicaid Funding Under a contract with NC Medicaid Partners receives Medicaid funds for people seeking intellectual developmental disability mental health and substance use disorder services in our covered area State Funding Partners receives state funding from the Division of Mental Health Developmental Disabilities and Substance Abuse Services These funds are used to pay for non Medicaid services or for services for people that do not have Medicaid or other insurance County Funding Partners is a Local Management Entity Managed Care Organization LME MCO responsible for ensuring access to care for people who need intellectual developmental disability mental health and substance use disorder services in central and western North Carolina Partners manages all Medicaid state and local funding for Mental Health Intellectual Developmental Disabilities and Substance Use Disorder MH IDD SUD services in our covered areas We are recognized across North Carolina for our Partners Community Model and our unwavering commitment to individuals and families we serve The system of care we manage is shaped by the choices of our members and their families and designed to meet the unique needs of each community in our service area We value our longstanding collaboration with local providers and community stakeholders who share our vision for the highest quality care for the individuals we serve Why Public Managed Behavioral and I DD Health Care Partners receives funding from each county These funds are used for services for people who are uninsured for special services that are not covered by Medicaid or state funds Partners Behavioral Health Management REVENUE Medicaid 269 239 269 Medicaid 83 County State 45 588 748 NO PROFIT In North Carolina Managed Behavioral Health Organizations are public agencies 1 County 3 673 490 Other PREDICTABLE BUDGET FOR THE STATE The cost for scope of work predetermined and defined in the managed care contract A predefined Other 6 608 206 cost supports a predictable Medicaid budget and no risk to the state 2 State 14 HIGH QUALITY STANDARDS Medicaid regulations establish high standards for the LME MCO SINGLE POINT OF ACCOUNTABILITY The LME MCO is responsible for member access quality and cost of care Department of Health and Human Services DHHS manages the system by holding the LME MCO accountable Why Partners NATIONAL ACCREDITATION Partners is accredited by URAC an independent nonprofit organization that is committed to improving the quality of health care through evidence based measures and standards Partners holds URAC Accreditation in Health Network Health Call Center and Health Utilization Management Our model of Public Managed Care offers ACCESS to high quality health care for individuals with mental health diagnoses intellectual and developmental disabilities and substance use disorder HIGH QUALITY network of independent specialty and comprehensive providers CUSTOMIZED CARE SYSTEMS designed to meet the unique needs of local communities PARTNERS COMMUNITY MODEL based on close collaboration with members families and community stakeholders FOCUS on acceptable solutions to complaints and grievances QUALITY Partners is the first North Carolina LME MCO to be accepted into the membership of the National Quality Forum an organization that leads efforts to improve health and health care quality throughout the country

Investment We are always here for you North Carolina s LME MCOs have consistently met the General Assembly s mandates of budget predictability and cost containment while increasing the number of individuals receiving effective services and supports Call our Access to Care professionals at 1 888 235 HOPE 4673 When you call a specialist will help you find the care you need in Our Communities 24 hours a day seven days a week PARTNERS about us Since Partners is a governmental entity we do not earn a profit Instead we achieve savings through the effecient management of care In North Carolina s public managed behavioral health care system these savings are reinvested in additional services and initiatives that Improve Lives and Strengthen Communities How much has Partners invested in our communities Million Dollars Community reinvestment Partners has provided in the past 5 years www PartnersBHM org Partners Behavioral Health Management PartnersBHM PartnersBHM Developing Whole Person Integrated Care Expanding Crisis Services Combating the Opioid Epidemic Improving technology to manage the care of the members we serve Securing critical rate increases to support our providers and evidence based practices Gastonia Office Elkin Office Hickory Office Headquarters 901 S New Hope Rd Gastonia NC 28054 200 Elkin Business Park Dr Elkin NC 28621 First Plaza Building 1985 Tate Blvd SE Hickory NC 28602 www PartnersBHM org Administrative Offices 1 877 864 1454 Imp ro vin g 31 Join the Conversation gthening Commu n e r t nit S ies s e v Li

Investment We are always here for you North Carolina s LME MCOs have consistently met the General Assembly s mandates of budget predictability and cost containment while increasing the number of individuals receiving effective services and supports Call our Access to Care professionals at 1 888 235 HOPE 4673 When you call a specialist will help you find the care you need in Our Communities 24 hours a day seven days a week PARTNERS about us Since Partners is a governmental entity we do not earn a profit Instead we achieve savings through the effecient management of care In North Carolina s public managed behavioral health care system these savings are reinvested in additional services and initiatives that Improve Lives and Strengthen Communities How much has Partners invested in our communities Million Dollars Community reinvestment Partners has provided in the past 5 years www PartnersBHM org Partners Behavioral Health Management PartnersBHM PartnersBHM Developing Whole Person Integrated Care Expanding Crisis Services Combating the Opioid Epidemic Improving technology to manage the care of the members we serve Securing critical rate increases to support our providers and evidence based practices Gastonia Office Elkin Office Hickory Office Headquarters 901 S New Hope Rd Gastonia NC 28054 200 Elkin Business Park Dr Elkin NC 28621 First Plaza Building 1985 Tate Blvd SE Hickory NC 28602 www PartnersBHM org Administrative Offices 1 877 864 1454 Imp ro vin g 31 Join the Conversation gthening Commu n e r t nit S ies s e v Li