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P R O P E RT Y 124042_PREMIER MANAGEMENT Protecting Wealth People and Property

SERVICE OFFERED

ES D Protecting wealth people and property Coldwell Banker Property Management provides property management services and professional guidance to assist owners and investors in managing their portfolios In addition to servicing owners and investors we work with tenants to provide the highest quality rental experience We leverage technology communication over 30 years of combined experience in the real estate industry and cemented relationships with other local professionals to help you reach your goals P R O P E R T Y 124042_PREMIER MANAGEMENT 540 662 4590 SafePropertyManagement com

OUR COMPANY The Coldwell Banker brand is the oldest and most established residential real estate franchise system in North America In fact in many ways it was the original real estate start up Founded by young entrepreneurs Colbert Coldwell in 1906 and later Benjamin Banker Coldwell Banker changed the way people bought and sold homes across America ultimately becoming one of the most trusted real estate brands in the world More than 100 years later the Coldwell Banker network is still continuously recognized for its innovation and leadership across 3 000 offices in 49 countries and territories

PROVEN RESULTS Plenty of real estate and property management companies talk a good game but when the rubber meets the road few others stack up to the bona fides at the Coldwell Banker brand Whether it s having over 240 billion in sales volume 1 leading the social and digital media environment contributing to local communities and causes or activating the power of a global network for referrals Coldwell Banker has the competition s number

ACHIEVING LOCALLY 1 Company in the state of West Virginia Voted Best Real Estate Company in the area Area s Fastest Growing Property Management firm

Ranked in the Top 100 Coldwell Banker companies 100 More Transaction Sides than anyone else in the region 5 Time Cartus Platinum Award Winner

AREAS SERVED

We are realtors Held to higher standard we invest in our industry Code of ethics etc Experience a higher standard Unlike many property management firms we are also licensed realtors bound by the NAR code of ethics which defines a higher standard of professionalism and behavior We believe in our industry and are committed to investing in it both monetarily and by taking part in its leadership

A CULTURE OF CARING The Coldwell Banker system is known worldwide for our charitable efforts We believe in paying it forward and working hard to improve our communities and the lives of the families who live here We re extremely proud of our team for wholeheartedly embracing this initiative our agents and staff have gone above and beyond by volunteering their time donating funds taking to social media and hosting local events This is a powerful way for us to connect with our community and make a measurable difference

Owners Tenants Industry Pros

OWNER EXPERIEN

NCE

COMMUN Frequent accurate communication in the method you prefer phone call text video chat IM email etc 7 19 2019 robynrgraves gmail com Settings Log Out Statements Transactions Inspection Reports Documents AppFolio Owner Portal Statements COLDWELL BANKER PROPERTY MANAGEMENT Welcome This is what your owner sees when they view their owner portal NEW Making Contributions Looking to make an online contribution Visit the new Transactions page and click Make a Contribution Statements Robyn R Graves Most Recent Packets Sep 11 2018 to Nov 12 2018 Published Nov 12 2018 at 02 47PM Download Full Packet Download all reports and attachments as a single file Choose Files Select individual reports and attachments to download Aug 07 2018 to Sep 10 2018 Published Sep 10 2018 at 10 10AM Download Full Packet file C Users ADMIN Desktop Screenshots for marketing piece AppFolio Owner Portal _ Statements html 1 1 Electronic signing Secure online signing for convenience excellent recordation and simplicity Online portal and mobile app All of your information in one simple spot when and where you need it 24 hour service Things happen at all hours We re available to help 24 7 You ll speak with a live person Reporting Real time reporting that you can customize Your information your way

NICATION Showing reports No delays You ll know who s been in the property and get feedback OWNERS Vendor and maintenance requests Request maintenance 24 7 and view status of work available anytime Single point of contact Direct access to your dedicated representative for all of your questions Concierge service Service above and beyond Increase tenant happiness and loyalty Industry partners We have experts available in all aspects of real estate and lending including mortgage title relocation appraisers contractors legal help and more

MARKE You won t find our diverse marketing program anywhere else We have designed this innovative system to give your property maximum exposure We utilize industry publications open houses the MLS hundreds of websites professional photos virtual tours custom property websites video social media postcards flyers email global brand marketing TV search engines etc branded signage community events and more avenues designed to showcase your project to prospective tenants and area real estate agents

ETING OWNERS

CBX TENANT LOCATOR Marketing and leasing a home has entered the future with the game changing CBx app Only Coldwell Banker agents have access to this state of the art app helping to set the most accurate price for homes by combining big data with price adjustment tools that reflect the property s unique features Once the price is set the Tenant Locator uses predictive analytics to identify the most likely tenants for the property This helps us create extremely efficient and effective marketing plans because we know where the probable tenants for each property are coming from and how to reach them With CBx we have a huge advantage over the competition and can get results fast

OUR CLIENTS Many of the world s largest and most well known companies trust us to handle their real estate needs Shouldn t you OWNERS

SCREENING LEGAL Online mobile application process Formal notices 5 day eviction etc Screening process Credit criminal rental history eviction history Vendor screening licensed bonded and insured Evictions process judgment and collections Access to title and doc search Legal update local ordinances HOA resolutions Insurance options for tenant and landlord

INSPECTIONS Move in out Quarterly inspection lease issues maintenance pets occupants not listed in lease etc Photos and report provided Historical inspections and photos Value and operational liabilities Property information package Communicate deferred maintenance and repairs needed Inspection visitation gift Multiple person access to owner portal with owner s approval

OWNERS

FINANCIAL All rents and owner funds paid ACH GAAP standard accounting practices Timely 1099 creation Reserve funds automation Approval for repairs Emergency repairs at property manager s discretion Estimates provided for large ticket items Non refundable pet deposits with owner s approval Judgment collections provided Portfolio growth coaching Property financial checkup advice on refinancing cash flow and more Low vacancy rates quick rental times Vendor discounts and home warranties available benefit from Coldwell Banker s purchasing power Property expense options HOA insurance taxes etc

OWNERS ADDITIONAL SERVICES We understand that property owners have other real estate related needs beyond property management We have a dedicated group of local partners that are experts in their fields providing a full menu of services including Market updates and predictions Investment property evaluations new and existing Insider knowledge of investment grade inventory Many financing options Purchase and sale of property Relocation Renovation and improvement counseling Title and settlement services Onsite management for larger projects Management services for multiple property types Residential Commercial Multi family HOA Student housing

OWNERS TESTIMONIALS We re dedicated to providing exceptional customer service and it shows Check out this small sampling of what our customers have said about working with us I just started my property management agreement with Coldwell Banker and so far it s been great They have been professional and responsive to all of my questions The transition has been smooth and all of the tenants questions have been answered I would add that their references gave the best recommendations I ve ever received Bob C I have had several companies over the years do management for me but honestly I have to say that CB Property Management Ashley are hands down the BEST I have ever dealt with They currently manage about 40 of my properties I am what some might say a little high maintenance when it comes to my investments but they have demonstrated excellent credibility in choosing the right tenants time and time again This makes me happy This has always been my pet peeve but I never have to worry about getting my rent on time with them managing the properties They do background checks credit checks and reference checks which makes me feel good that they are doing their due diligence I never or rarely have a tenant who doesn t pay on time I think it is very cool that not only do they do inspections on my properties but that they send me photos as well I love the fact that they are in my properties because I feel it keeps my investment in good repair by keeping the tenants accountable The best thing is they handle any maintenance calls so I am not bothered with contacting service providers or getting calls all hours of the day and night They are very communicative and they send me owner reports on each of my properties that are fantastic Honestly I have become very spoiled with the service and peace of mind CBPM has provided me I definitely feel my assets and income are professionally managed which makes me feel comfortable to continue buying homes for them to manage In short I highly recommend them They are the best I have experienced in 20 years Tuckahoe Solutions LLC Overall a very good experience Kayla B

TENANT EXPERIEN

NCE

Your trusted advocate We re not here just to collect rent we re your advocate Our goal is to make things smooth and easy for you Our team will help you handle lease negotiations repairs and follow up documentation and we even offer an exclusive concierge service to help you move in and out SCREENING LEGAL Standard forms electronic signatures Online app Screening Credit criminal rental history evictions HOA expectations Security and pet deposits Late payment evictions Late after the 5th Notice to vacate on the 10th Eviction starts on the 15th Communication is paramount

Tenants FINANCIAL We make it easy to manage the financial aspect of renting a home There s no guesswork no waiting and no errands to run Everything is handled online for your convenience Application fee is 35 First month rent and security deposits Applicable pet fees Utility services deposits as needed Online mobile payments

COMMUN Frequent accurate communication in the method you prefer phone call text video chat IM email etc Online application lease renewals No more running around Applying and renewing is quick simple on your schedule and wherever you are Electronic signing Secure online signing for convenience excellent recordation and simplicity Online portal and mobile app All of your information in one simple spot when and where you need it 24 hour service Things happen at all hours We re available to help 24 7 You ll speak with a live person

Tenants NICATION Financial reports Know what you paid and when you paid it Available at your fingertips anytime Vendor and maintenance requests Request maintenance 24 7 and view status of work available anytime Single point of contact Direct access to your dedicated representative for all of your questions Concierge service Service above and beyond We ll make your move easier by helping with utilities mail DMV etc Industry partners We have experts available in all aspects of real estate and lending including mortgage title relocation appraisers contractors legal help and more

INSPECTIONS Move in out inspection Quarterly inspections Scheduled by appointment 30 no show fee Photos of all areas for documentation under sinks maintenance utilities etc Inspection history available online Inspections are for your protection also helps prevent maintenance issues

Tenants

ADDITIONAL SERVICES

We re here to guide you and help you plan for your family s real estate future When you partner with Coldwell Banker you ll have a trusted advisor for life Tenants Real Estate Consulting Credit Counseling Many Financing Options Market Updates Property Search Alerts Relocation Membership Programs Discounts Lease to Purchase Incentives

TESTIMONIALS We re dedicated to providing exceptional customer service and it shows Check out this small sampling of what our customers have said about working with us I have been working with Coldwell Banker for several weeks looking for the right rental for my family They have been so helpful I would recommend them to anyone looking for a new place Dawn K I rented through Coldwell Banker for 2 years They were very professional and dedicated to making sure I was a satisfied renter They are great property managers Amanda F Coldwell Banker was quick to respond to my emails They were friendly and very helpful Jeff B The people are very nice and professional Google Review Great staff and agents The owner is awesome and runs a great office Google Review

Tenants

INDUSTRY PROFESS

Y SIONALS

CLIENT RELATIONSHIP CULTIVATION Non competitive relationships we manage many properties for realtors and lenders from other firms Convenient online rental application Agent protection agreement Lease paperwork is completed by us and copies are provided to you and all parties Lucrative referral relationship Investment and property evaluations Custom partnerships We keep you in the loop with the transaction while we do the heavy lifting We d love to be your partner Working with us as a property management partner should be a win win helping you grow your business as we grow ours We can help develop and nurture your clients in a positive noncompetitive way

Industry Pros

124042 _ PREMIER VA 540 662 4590 WV 304 263 1200 EMAIL PropertyManagement PremierMove com WEB SafePropertyManagement com Equal Housing Opportunity REALTORS Steve DuBrueler Broker 1682 S Pleasant Valley Road Winchester VA Independently owned and operated