Return to flip book view

Customer Satisfaction

Page 1

Our CenterPoint Customer Satisfaction & Success 1.800.264.4465 We take our reputation with our customers very seriously. Another key reason we are able to continue adding new customers is because of the trust we have built over the years. Our goal is to provide incredible software and back it up with exceptional support and training so our customers can be successful. Our customer satisfaction ratings continue to be high year after year. Our customer satisfaction survey results show we are continuing to provide what matters most: 5 Star Customer Satisfaction "CenterPoint makes my job a whole lot easier. The City had used QuickBooks for years and things were really messed up with it. CenterPoint was what our City needed. With CenterPoint I can keep up throughout the fiscal year with what we have spent towards our budget. The staff at CSA Software Solutions is awesome. If I have a question or concern they are quick on responding and work through it with me. If you are missing a penny they will help you find it. RVS and CenterPoint are both easy to work with and the support team is friendly and supportive." Shirley, City of Santa Anna, TX, Pop 1,022 “CenterPoint accounting system is for city accounting. Support is great. Payroll is great. Easy to learn.” Mary, City of Highland, AR, Pop 982 "They do a great job!" Dale, City of Nehalem, OR, Pop 272 “Great software, great company, great people. You won't regret teaming up with these guys." Mike, City of Hatfield, Pop 345 “The City of Earle has been with Centerpoint since 2009. They have excellent customer support if you have any problems with payroll, financial statements, reports, and journals a few to name. It doesn't take me any time to do my weekly payroll. For any report that you will ever need for auditing purposes, CSA can set that up for you. I love CSA. It's one of the best investments your city could ever make.” Cynthia, City of Earle, Pop 1,831 “CenterPoint is easy to use, great reporting, and tailored software to our town. The support is excellent. I would recommend to anyone. Best out there!” Kathy, Town of Eva AL, Pop 538 "I have been with CSA Software for 13 years of my 20 years here with the City. I love this system, it is very easy and if you have a problem all you do is call CSA they are wonderful people to work with. I would encourage anyone to switch to Center Point.” Johnetta, City of Harrisburg, Pop 2,199 "I have been with CSA Software for 13 years of my 20 years here with the City. I love this system, it is very easy and if you have a problem all you do is call CSA they are wonderful people to work with. I would encourage anyone to switch to Center Point.” Johnetta, City of Harrisburg, Pop 2,199 "The CSA group goes beyond just their programs, they help old school people like me that doesn't have all the hardware and software training sometimes needed. Sometimes just straightening out the debits and credits (get those T accounts backwards sometimes). You can hear their smiles in the conversations when they help you with problems. The people at CSA are not only professionals that help you, but friends, too.” Ruth Ann, City of Leachville, AR, Pop 2,039 “The support staff at CSA Software Solutions is outstanding. I have never worked with another company that treats their customers as well as they do. They are very knowledgeable about their products and can pass that knowledge along to their customers in a language that any consumer can understand. The money you spend on their software and customer support will be the best investment that your City makes." Regina, City of Lonoke, AR, Pop 4,276 "I use CenterPoint, it does so much for me and makes ME look good. It is dependable, accurate and produces excellent reports" JoAn, City Treasurer, City of Alexander, AR , Pop 3,385 Updated 10/20/2023 CENTERPOINT – City Size Under 2,000 CENTERPOINT – City Size Under 5,000

Page 2

Our CenterPoint Customer Satisfaction & Success 1.800.264.4465 "I was elected in 2019. I worked so many late nights because Payroll would take me two days to complete. What was passed down to me was an excel sheet to figure up APERS and EFTPS and it was a nightmare. At my first Municipal League Conference, CSA was showing a demo of how the system worked and I was SOLD!! I know change is scary sometimes but this will be the best decision not only for you but the ones who follow you." J’Anna, City of Corning, Pop 3,227 “CenterPoing software assists the city official/employee with staying in compliance with both state and federal guidelines. Report parameters can be easity varied in order to provide the auditor with appropriate infomat" Leslie, City of Greenbrier, AR Pop 5,707 "CenterPoint is very user friendly and you can just do so much with the program. The members of the support team are very knowledgeable and helpful." Angela, City of Newport, AR, Pop 7,879 “Everyone at CSA is extremely patient with us. I would definitely recommend CenterPoint Fund Accounting if you are looking at new fund accounting software.” Avis. City of St. Martinville, LA, Pop 5,436 “When I started working for the Forrest City Water Utility in 2018, I did not know anything about CenterPoint software. It is amazingly easy to learn, and I enjoy working with this program. Payroll is extremely easy. All payroll reports including federal, state taxes and quarterly payrolls reports done in Center Point are quite easy. If you are unhappy with what you have, I would encourage you to switch to CenterPoint." Nayana, Forrest City Water Utility, Pop 12,972 "It was an easy conversion and a very user-friendly system. Also, at the time, we were using an outside vendor to do our payroll for the City. CenterPoint Payroll module was a great module that we also mplemented. It is very user friendly, and the reporting options, payables, tax reporting and year end requirements along with the entire system works very well. If you are interested in looking to a great accounting & payroll system for you organization, I would highly recommend you check out all the features and benefits that CenterPoint has to offer.´ Patrick, City of Tontitown, pop 5,633 “CSA has the best customer service in the state! They're quick to return phone calls, and they're knowledgeable about their products. But, I was totally won over by the fact they wer willing to try to help me with a fixed assets roblem. I don't want to work with any other company." Donna, City of Camden, AR pop 10,612 INCREDIBLE Software & Exceptional Support CENTERPOINT – City Size 5,000 and Over (800) 264-4465 info@csasoftwaresolutions.com www.csasoftwaresolutions.com