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2018 Cherokee County Marshal s Of ce

Contents Annual Report 3 History of the Marshal s Of ce 4 Letter from the Chief 6 County Commissioners 8 Organizational Chart 14 Code Enforcement 22 Animal Control Division 29 Animal Shelter 40 Emergency Management 44 E 9 1 1 Communications 55 Communications Systems 57 Recycling Center 59 Achievements Awards 2018

Cherokee Marshal s Office Cherokee County approximately 50 miles north of Atlanta with a County population now approaching 250 000 has turned from a mostly rural county to a pleasant mix of farms residential living and a growing business center The Marshal s Of ce was created in 1991 by the Cherokee County Board of Commissioners for the enforcement of county ordinances Since 1991 the Agency has grown to include E 9 1 1 Homeland Security and Emergency Management Animal Shelter Animal Control Code Enforcement and most recently in April of 2018 the Recycling Center While not a traditional law enforcement agency the Marshal s Of ce Code Enforcement Division provides support for the County Sheriff s Of ce as well as other law enforcement agencies in the county The Code Enforcement Division is made up of P O S T Certi ed law enforcement professionals that go through the same rigorous training and held to the same high standards as the other law enforcement professionals in the county In addition the Marshal s Of ce is both a State Certi ed and Nationally Accredited Law Enforcement Agency one of three Nationally Accredited Marshal s Of ces in the nation This accreditation is something we all are very proud of and work tirelessly to maintain E 9 1 1 is the central dispatch for all public safety agencies in the county and like the Marshal s Of ce Enforcement Division is a Nationally Accredited Agency one of the very few in the State The E 9 1 1 Center is led by Director Priscilla Goss and her professional staff that is the bar for 9 1 1 Centers in the area The Emergency Management Agency EMA coordinates activities during times of inclement and dangerous weather events and other natural or manmade disasters Director Renee Cornelison brings a signi cant amount of experience and education to the table to lead this vitally important agency Working closely with all public safety agencies in the county state and federal government is critical to an effective emergency management program The Animal Shelter s Director Susan Garcia brings a wealth of knowledge and experience to the Shelter s operation She and her staff are often cited for their ne work in taking care of the abandoned and neglected animals that unfortunately at times have no one else to care for them An example of the County s true commitment to our animal friends is the new state of the art Animal Shelter Intake facility which opened in 2017 We invite everyone to come by and take a look at this wonderful facility Working closely with the Animal Shelter is the Animal Control Unit made up of some very special and dedicated of cers These men and women provide a valuable service to the community and to the animals entrusted to our care Animal Control enforces county ordinances regarding animal related issues with an emphasis on public health safety and welfare of both citizens and animals This year the Marshal s Of ce took over the operation of the Recycling Centers on Blalock Road and Towne Lake After some reorganization the new employees have done a fantastic job organizing and streamlining operations at the facilities providing a clean ef cient operation for the citizens of the county So as you can see the Marshal s Of ce staff provides a varied number of important services to the community a community we not only work for but are proud to serve 2018 ANNUAL REPORT 03

A Letter from the Chief Dear Citizens of Cherokee County I am pleased to present to you the Cherokee Marshal s Of ce Annual Report for 2018 The report re ects the work product and many accomplishments of the agencies in your Marshal s Of ce organization Each agency in the organization strives to improve the quality of life in our community by serving the citizens with a commitment to exceptional service It is an honor for me to work alongside the sworn law enforcement professionals civilian personnel and volunteers who dedicate themselves to serve the citizens of Cherokee County We will always remain true to our core values of Respect Integrity and Excellence O F GE O RG IA STATE In 2019 the Marshal s Of ce will continue to emphasize education and training for all of our employees We will also continue our focus on technology to streamline our processes and improve communication We anxiously await the implementation of the new 800 Radio System that will greatly improve our public safety radio system for 2020 Team members are working hard on the project and the system is on schedule for completion Along with the new 800 Digital Radio system the Marshal s Of ce has taken over misdemeanor probation for 2019 Previously the misdemeanor probation system was operated by a private company and we feel that we can provide a better service for the courts and the community by managing the service internally As we move forward you will hear more about this exciting development Finally on behalf of everyone at the Cherokee Marshal s Of ce I thank you for your unending support and assure you that we will serve the community with honor and integrity It remains our goal to earn your trust and respect everyday not only for what we achieve but for how we do it Sincerely 04 CHEROKEE MARSHAL S OFFICE

Ron Hunton Chief Marshal After 35 years experience in law enforcement Chief Ron Hunton was sworn in as Chief Marshal on August 26 2014 His prior service includes 20 years at the Cherokee County Sheriff s Of ce Chief Hunton earned a Bachelor s Degree from Reinhardt University a Master s Degree in Public Administration from Columbus State University and is a 2005 graduate of the FBI National Academy As a Georgia Peace Of cers Standard Training POST Certi ed Instructor Chief Hunton acts as an Adjunct Instructor for the Roger D Garrison Law Enforcement Training Center as well as Columbus State University Command College He is also a Force Science Institute Graduate Certi ed Use of Force Analyst Professional af liations include the following FBI National Academy Member Georgia Chief s Association International Association of Chiefs of Police Peace Of cers Association of Georgia Cherokee Multi Agency Narcotics Squad CMANS Board of Directors Rotary Club of Canton Force Science Institute Use of Force Expert 2018 ANNUAL REPORT 05

Cherokee County Board of Commissioners Cherokee County operates under the commission county manager form of government This system combines the policy leadership of elected of cials with the administrative abilities of a county manager Steve West District 1 Commissioner Raymond Gunning District 2 Commissioner Jerry Cooper County Manager 06 CHEROKEE MARSHAL S OFFICE L B Ahrens Chairman Bob Kovacs District 3 Commissioner Christy Black County Clerk K Scott Gordon District 4 Commissioner

Mission Statement Our Goal The Cherokee County Board of Commissioners is dedicated to providing a Superior Quality of Life for its residents To preserve the Beauty Unique Character and Desirability of the Community where we live work and play Our Commitment Our Promise Service Excellence Continuous Improvement Accelerate Infrastructure Improvements State of the art Public Safety facilities training and personnel Fiscal Responsibility Conservative Planning to maintain lowest tax rates in ARC Metro Atlanta Listen to you Respect your rights and Represent you with the highest standards of Ethics and Integrity 2018 ANNUAL REPORT 07

Organizational Chart Ci zens of Cherokee County Board of Commissioners County Manager Jerry Cooper Chief Marshal Ron Hunton Deputy Chief Marshal Jamie Gianfala Execu ve Assistant Jo Ann Faverey Training Administrator Lieutenant Gene Peluso Dwayne Casteel Sergeant Matthew McMullen Richard Ricketts Troy Brazie Recycling Operator Jesse Butterworth Jason Jenkins E 9 1 1 Director Sergeant Recycling Center Manager Communica ons Specialist Priscilla Bridges Deputy Marshals 5 Administra ve Assistant Animal Control O cers Penny Daniels 6 Part Time Posi ons 2 Opera ons Commander Administra on Commander Linda Miller Alice Fennell TAC QA Training Coordinator Administra ve Service Commander Karen P Johnson Josh Shute Tammy Dodd Supervisors Accredita on Manager Aaron Schwab 4 Lead C O CAD Manager 4 Ernesto Guzman C O CIO Records Coordinator 29 Vikie Kull Administra ve Assistant Shannon McDonald Emergency Management Agency Director Part Time C O 9 Renee Cornelison Animal Shelter Director EMA Specialist Assistant to the Director Daniel Westbrook Mark Harris Susan Garcia Administra ve Assistant Shelter Manager Event Coordinator Kimberly Cully Lori Kekel 08 CHEROKEE MARSHAL S OFFICE Veterinarian Technician Intake Supervisor Rescue Coordinator Lori Ancelet Melissa Haller Full Time Part Time Full Time Part Time 5 1 5 1

Jamie Gianfala Karen P Johnson Gene F Peluso Deputy Chief Marshal Marshal s Office Administrative Services Commander Marshal s Office Captain Deputy Chief Jamie Gianfala began his law enforcement career with the Cherokee County Sheriff s Of ce in 1993 He transferred to the Marshal s Of ce as a Major in 2014 As the Deputy Chief he is responsible for the daily operations of the Deputy Marshals and Animal Control Of cers and also provides supervision in the absence of the Chief Marshal Deputy Chief Gianfala earned a Bachelor s Degree from Reinhardt University and a Master s Degree in Public Safety Administration at Columbus State University Major Karen P Johnson joined the Marshal s Of ce in August 2015 as the agency s manager for the Commission of Accreditation for Law Enforcement Agencies CALEA and State Certi cation She also serves as the Internal Affairs Of cer Major Johnson was previously employed with the Cherokee County Sheriff s Of ce for 23 years She earned a Bachelor s Degree from Kennesaw State University a Master s Degree in Public Administration from Columbus State University and is a 2001 graduate of the FBI National Academy Captain Gene F Peluso began his law enforcement career with the Cherokee County Sheriff s Of ce in March of 1998 He transferred to the Cherokee Marshal s Of ce in October 2016 as this agency s Training Director During his tenure with the Sheriff s Of ce he received his Georgia Post Certi cation as a General Instructor Firearms Instructor Emergency Vehicle Operator Instructor and Police Motorcycle Instructor This was after almost a 23 year career in the U S Air Force and retiring in 1998 as a Senior Master Sergeant SMSgt E 8 He has attended college at The Community College of the Air Force Montgomery County Community College Norristown Pennsylvania Regis University Denver Colorado and Columbus State University Columbus Georgia 2018 ANNUAL REPORT 09

Dwayne Casteel Matthew McMullen Richard Ricketts Lieutenant Field Operations Commander Sergeant Sergeant Sergeant McMullen has 11 years experience in law enforcement and has been with Cherokee County Marshal s Of ce since 2014 He is a General Instructor Field Training Of cer and is part of the Crisis Intervention Team The Sergeant oversees the Code Enforcement and Animal Control of cers daily operations He also serves as the Agency s Public Information Of cer Sergeant Ricketts has 10 years experience in law enforcement and has been with Cherokee County Marshal s Of ce since 2014 He is a General Instructor and a Field Training Of cer He is currently in the Columbus State University Professional Management Program and set to graduate in 2018 The Sergeant oversees the Code Enforcement and Animal Control of cers daily operations Lieutenant Casteel has been serving Cherokee County for the past 18 years He is a POST Certi ed Training Of cer a Columbus State University Professional Management Program graduate and holds many certi cations in supervision and management The Lieutenant oversees the daily operations of the Code Enforcement and Animal Control Divisions 10 CHEROKEE MARSHAL S OFFICE

Susan Garcia Lorissa Kekel Melissa Haller Animal Shelter Director Animal Shelter Manager Animal Shelter Intake Supervisor Director Garcia joined the Cherokee County Animal Shelter in 2007 She has obtained certi cations in Euthanasia Disaster Animal Response Team Shelter Operations and Public Information Of cer Susan also has several professional memberships among them are Society of Animal Welfare Administrators S A W A and the American Society for the Prevention of Cruelty to Animals A S P C A Lori Kekel began at Cherokee County Animal Shelter as a volunteer in 2007 She quickly became an integral part of the shelter as Volunteer Coordinator In 2011 she was of cially made a member of shelter staff and hired as Rescue Event Coordinator Her title soon evolved into Programs Manager due to her various duties volunteer management humane education outreach public relations writing grants fund raising editing a shelter newsletter webmaster social networking marketing and photographer for the shelter In 2016 when the former Shelter Manager retired Lori stepped into her current role in management at Cherokee County Animal Shelter Melissa Haller began her career with the Cherokee County Marshal s Of ce as an Animal Control Of cer in 2008 moving up the ranks to become a Deputy Marshal in 2012 In 2013 Melissa became a Nationally Certi ed Humane Animal Cruelty Investigator completing her training with University of Missouri Columbia Melissa moved on in 2015 to become the Intake Supervisor for the Cherokee County Animal Shelter In 2016 she completed the Professional Management Program with Columbus State University with a Certi cate in Criminal Justice To further her career in animal welfare she has taken classes to become a certi ed instructor teaching dog bite safety to children Melissa has become a team member for the ASPCA FIR Rescue Team and is studying to become a Registered Veterinarian Technician 2018 ANNUAL REPORT 11

Priscilla Goss Linda Miller Alice Fennell Director of Communications E 9 1 1 Operations Commander E 9 1 1 Administration Commander Director Bridges began her career as a Communications Of cer with Cherokee E 9 1 1 in 1995 She has held many titles throughout her years in the department until earning the position as Assistant Director in 2009 and Director in 2014 As the Agency Director Priscilla is responsible for the day to day operations of the 9 1 1 Center and works with the Agency Head in all phases of planning budgeting and hiring As part of a CALEA Accredited E 9 1 1 Center Priscilla is responsible for compiling and monitoring administrative and statistical data and analyzes the data to identify trends on how to improve Center Operations Priscilla earned her Bachelor of Science Degree in Criminal Justice in 1994 from the State University of West Georgia and a Master s Degree in Public Administration in 2012 from Columbus State University Her Professional Af liations are APCO Association of Public Safety Communications Of cials NENA National Emergency Number Association and a member of GATAC GA Association of Terminal Agency Coordinators GA E 9 1 1 Director s Association member and is a GA POST Certi ed Instructor Linda Miller began her career with Cherokee County E 9 1 1 in 2001 working her way through the ranks of Communication Training Of cer Lead Communications Of cer and Supervisor Linda was promoted to Training Coordinator for the agency in 2008 In 2017 Linda was promoted to Operations Commander As the Operations Commander Linda is responsible for overseeing the day to day operations of the E 9 1 1 Center to include staf ng shift assignments and addressing any complaints that may arise While performing duties in her new role Linda is also working to further her education by completing her degree Alice Fennell began working at Cherokee County E 9 1 1 in 2004 rising through the ranks of Communications Of cer to Supervisor She now heads the Administrative Division as the Administrative Commander continuing to further her career and the goals of the agency She studied Sociology and Criminology at Kennesaw State University where she graduated with a Bachelors of Science in 2014 Furthering her career opportunities Alice obtained her Master s Degree in Public Safety Administration from Columbus State University in 2017

Renee Cornelison Jason Jenkins Emergency Management Director Communications Specialist Director Cornelison has been with Cherokee County since 2002 and appointed as EMA Director in 2014 Her certi cations include Georgia Certi ed Emergency Manager and International Certi ed Emergency Manager Renee earned a Bachelor of Art Degree Public Safety Leadership from Reinhardt College and has completed the Professional Management Program through Columbus State University She is a current member of Emergency Management Association of Georgia and International Association of Emergency Managers Jason Jenkins joined Cherokee County in 1989 and has performed many roles throughout his career and holds many supervisory and managerial certi cations through POST and FEMA As the Communications System Specialist Jason works directly with all cities and county departments to manage their radio systems He is also assigned with researching and providing solutions to projects vital to the function security and continuance of Cherokee County E 9 1 1 communications in compliance with CALEA standards Troy Brazie Recycling Center Supervisor Prior to becoming the Manager of the Cherokee County Recycling Center Troy Brazie has had an extensive and varied history serving the Citizens of Cherokee County since 1995 He is a retired Law Enforcement Of cer and worked as an Animal Control Of cer before accepting the position as the Manager of the center He is a state certi ed eld training of cer Troy also received a certi cate for Columbus State University Professional Management Program Throughout his career Troy has been responsible for training supervision innovation and implementation which has helped him in this assignment 2018 ANNUAL REPORT 13

Code Enforcement Mission Statement As members of the Cherokee Marshal s Of ce we accept responsibility and are committed to contributing to the quality of life in our community through effective law enforcement and code enforcement The character of our agency is best re ected by the quality of service provided by our members Vision The Cherokee County Marshal s Of ce is committed to preserving a high quality of life and feeling of safety for the diverse population of Cherokee County Members of the Cherokee County Marshal s Of ce are committed to serve with professionalism respect and concern for the community 14 CHEROKEE MARSHAL S OFFICE CODE ENFORCEMENT

Core Values Respect We will treat people with fairness tolerance kindness and dignity while protecting the rights and freedoms as guaranteed by the Constitution of the United States Excellence We are committed to delivering quality law enforcement service by recognizing the importance of training personal effort teamwork dedication to duty and strong professional standards Integrity We are dedicated to maintaining the highest moral standards by embracing the principles of honesty trust and courage The Code Enforcement Division of the Cherokee Marshal s Of ce enforces a variety of issues that affects the community such as vegetation control littering on the highway outdoor storage junk vehicle and others Resources at your hand Visit our web page at www cherokeegamarshal org 2018 ANNUAL REPORT 15

Code Enforcement 2018 Violations Animal Control 165 428 33 Zoning Regulations Development Regulations 4 285 670 93 Total Violations Traffic Violations 59 327 Other Calls for Service Environmental Ordinance Licensing Permits 2 510 Animal Control Property Maintenance 190 364 2017 24 Zoning Regulations Development Regulations 3 696 941 Traffic Violations Other Calls for Service Environmental Ordinance 59 270 1 795 Property Maintenance 16 CHEROKEE MARSHAL S OFFICE CODE ENFORCEMENT 48 Total Violations Licensing Permits

Barking Animal Control The Code Enforcement division will assist the Animal Control division in the event an animal control officer is not available to respond to a call for service If this situation occurs a Deputy Marshal is responsible for enforcing all animal related ordinances enacted by the Cherokee County Board of Commissioners and the laws and regulations of the State of Georgia Neglect Total Violations 165 Unrestrained Cruelty No Proof of Rabies Tethering 33 7 Misc 18 32 Citations 42 Corrected Unfounded Warnings 26 36 10 6 51 59 Total Violations Development The Marshal s Office enforces the Development Ordinance that regulates the development of land and helps conserve and protect the natural economic and other resources of Cherokee County This ordinance includes many regulations some of which are soil erosion storm water management and to ensure safe and convenient traffic access to development sites Citations 9 Development Regulations 33 Soil Erosion 11 Corrected Unfounded Warnings 3 2 19 22 2018 ANNUAL REPORT 17

Licensing Total Violations The Marshal s Office enforces alcoholic beverage solicitor and vehicle for hire ordinances 59 Alcoholic Beverage Solicitor Vehicle for Hire 20 Citations 3 Corrected Unfounded Warnings 23 11 39 19 0 Accessory Structure Zoning The Zoning Ordinance of Cherokee County aims to promote desirable living conditions and aesthetics sustaining the stability of neighborhoods protecting property against depreciation and encouraging the most appropriate use of land and structures throughout Cherokee County Misc Zoning Total Violations Bus w o License No Building Permit 428 Home Occupation Unpermitted Use Sign Ordinance 42 57 Citations 30 Corrected Unfounded Warnings 118 63 152 1 12 88 268 76 18 CHEROKEE MARSHAL S OFFICE CODE ENFORCEMENT

Environmental Total Violations The Environmental Code of Ordinance aims to protect the quality of life for Cherokee County residents by eliminating excessive sounds in the environment and limiting open burning to protect air quality and prevent destruction of the environment 93 Environmental Health Illegal Burning Noise Ordinance 10 49 Citations 12 Corrected Unfounded Warnings 5 10 34 65 Other Calls for Service Warrant Services Total Violations The Offenses and Miscellaneous Provisions Ordinance includes indecent entertainment false alarms and all terrain vehicles Another ordinance prohibits loitering soliciting and panhandling Code Enforcement may also be asked to assist other Cherokee County agencies such as the Tax Commissioner for tag recalls and Magistrate Court for warrant service Tag Recalls 327 ATV Mobile Homes Loitering Misc 11 15 Citations 14 Corrected Unfounded Warnings 113 24 23 26 119 189 133 2018 ANNUAL REPORT 19

Vegetation Control Total Violations Un t Dwelling Property Maintenance 546 141 77 991 67 29 Junk Vehicle 21 Illegal Dumping 45 16 127 Tag Equip Violation Total Violations The majority of traffic violations result from unsecured loads causing a hazard to users of a public road This includes litter on roadway equipment on truck beds not being secured throwing items from vehicles and unsecured items falling from vehicles U Turn Ordinance Moving Violation 670 Large Trucks Open Container Corrected Unfounded Warnings 39 18 75 Illegal Parking 180 143 191 91 2205 Traf c Citations Litter Control 58 Corrected Unfounded Warnings 1416 Mud on Roadway Littering on Hwy Heavy Equipment 519 Citations Outdoor Storage 2 510 Damaged Structure The Property Maintenance Ordinance states that all property occupied or un occupied shall be maintained in a manner so as to ensure that the property is not unsafe uninhabitable or a nuisance Included in this division are regulations for litter control swimming pools outdoor storage junk vehicles grass and landscape as well as several others Swimming Pool Violation 31 167 427 74 20 CHEROKEE MARSHAL S OFFICE CODE ENFORCEMENT

Other Activity 2016 2017 2018 Abandoned Vehicle 11 7 16 Arrests 25 17 25 Business License Check 14 10 11 Cita ons Issued 135 467 442 Community Mee ngs 3 20 20 Funeral Escort 42 41 8 Hours in Court 66 60 34 Hours in Training 1 174 1 066 1 219 Miles Driven 105 688 113 953 118 330 Mobile Home Decal Checks 4 5 0 Money Escorts 480 471 523 O cer Assist 189 129 152 Signs Removed 421 163 221 Stranded Motorist 34 37 37 Street Hazard 13 26 11 Subpoenas Issued 1 2 2 Turned over to Animal Control 29 51 20 Turned over to Other Agency 84 118 81 VIN Inspec ons 94 71 96 2018 ANNUAL REPORT 21

Animal Control The Animal Control Division of the Cherokee County Marshal s Of ce enforces county ordinances regarding animal related issues to protect the public health safety and welfare of the citizens as well as the animals of Cherokee County Animal ordinances make it unlawful for an owner to allow their dog to run without restraint or become a public nuisance A public nuisance animal includes any animal that damages property attacks another animal or human without provocation barks excessively or chases vehicles bicycles or people Other ordinances provide regulations for animal cruelty neglect and abandonment 22 CHEROKEE MARSHAL S OFFICE ANIMAL CONTROL

C herokee Animal Control Of cers while receiving little acclaim are some of the most dedicated and caring men and women that make up the Marshal s Of ce Often they are faced with confronting aggressive animals and must use their training and acquired skills to humanely control an animal At the same time they see animals that are abused abandoned and sometimes subjected to heinous cruelty Animal Control Of cers are often the only people to save God s tortured creatures from a painful end So they deserve everyone s heartfelt thanks for providing such an important service to our animal friends 2019 ANNUAL REPORT 23

2018 Animal Control Violations No Proof of Rabies 2018 10 2017 6 All dogs and cats owned possessed harbored or residing within the limits of the state of Georgia shall be inoculated for the prevention of rabies by state law Abandoned Animal 2018 68 2017 81 Abandoned animals usually occur when owners move and leave pets behind Because the owners are dif cult to locate abandoned animals are taken to the Animal Shelter in hopes of getting them adopted or reclaimed Animal Cruelty Neglect 2018 317 2017 252 Animal Cruelty and or Neglect cases can be corrected through education of the owner with re inspections by the investigating of cer In the event seizure of an animal is required the animal is never returned to the owner Animal Attack 2018 391 2017 377 Animal Attack includes attacks on humans or animals It is important that all animal attacks are reported to Animal Control to ensure the safety of the citizens and animals of Cherokee County Nuisance Animal 2018 404 2017 Nuisance Animal calls include animal barking chasing cars or people defecating on property getting into trash and other unwanted behavior 451 Other 2018 745 2017 Other violations include tethering of an animal miscellaneous calls and injured animals 592 Stray Animals 2018 1 351 2017 1 054 Stray animals do not have identifying tags and no apparent owner Once at the shelter and not reclaimed they are evaluated and prepared for adoption when possible Loose Unattended Animal 2018 1 308 2017 1 613 Loose and Unattended Animals are those in which the owner has failed to keep the animal contained or constrained on a leash There is no leash law for felines therefore Animal Control does not respond to loose cat calls 24 CHEROKEE MARSHAL S OFFICE ANIMAL CONTROL

Violations by Category 2018 4 594 2017 2018 Abandoned Cat 25 13 Abandoned Dog 56 55 Animal Attack Animal 129 121 Animal Attack Human 248 270 Animal Cruelty 40 30 Animal Neglect 212 287 Cat No Proof of Vaccinations 2 0 Dangerous Dog 8 11 Dog No Proof of Vaccinations 4 10 Farm Animal 195 195 Injured Animal 186 160 Interfering with Of cer 0 1 Loose Unattended Cat 98 51 Loose Unattended Dog 2017 Holly 4 426 Total Violations Impounded Animals 2017 2018 1 320 1 062 Miscellaneous Call 304 497 Total Total Nuisance Barking 254 274 1 329 1 106 Nuisance Cat 58 61 Nuisance Dog 139 69 852 Dogs 689 Owner Arrest Eviction Impound 14 13 366 Cats 205 Stray Cat 175 204 Stray Dog 584 821 67 Wildlife 38 Tethering 67 53 44 Farm Animals 17 Vicious Dog 13 10 Wild Animal 295 326 2017 2018 ANNUAL REPORT 25

Ball Ground 16 Canton 339 County 3 910 Holly Springs 59 Nelson 3 Waleska 17 2018 Calls per Jurisdiction Woodstock 250 26 CHEROKEE MARSHAL S OFFICE ANIMAL CONTROL 2017 Total 2018 Total 4 426 4 594

Community Involvement In 2018 the Code Enforcement and Animal Control O cers par cipated in various community events such as Career Day at Arnold Mill Elementary Community Interac ons at Discovery Point Pre School Homeless Pet Club at Liberty Elementary sponsored by SafeKids Safety Town at Bascomb Elementary sponsored by SafeKids 2018 ANNUAL REPORT 27

Other Activity 2017 2018 Community Meetings 1 1 Hours in Court 17 19 Miles Driven 117 103 111 186 Of cer Assist 96 37 Subpoenas Issued 7 16 Training Hours 62 41 Turned over to Another Agency 56 62 28 CHEROKEE MARSHAL S OFFICE ANIMAL CONTROL

Animal Shelter Cherokee County Animal Shelter is open door compassionate proactive dedicated to humane education invested in the welfare of pets in our community and committed to saving lives Mission Statement Our mission is to encourage and respect the animal human bond while anticipating and providing services that insure public health and safety through the proper promotion of animal welfare We seek to ful ll our mission through proactive animal control enforcement quality education in recognizing and preventing animal cruelty and the enactment of progressive humane initiatives to relieve animal suffering We also provide care and placement for unwanted animals through quality adoptions licensed rescue foster and transport programs 2018 ANNUAL REPORT 29

Our Shelter Staff The shelter staff are all compassionate and dedicated people who devote themselves to go above and beyond for all the animals in their care This group of people make this shelter exceptional Working in animal care is often very dif cult work both physically and emotionally but this team remains focused and faithful to serving the citizens of this county and all animals big or small 30 CHEROKEE MARSHAL S OFFICE ANIMAL SHELTER

The Barn Cherokee County Animal Shelter unveiled a new four stall barn built to house homeless community farm animals When completed the barn will have three stalls with turn outs and another stall specially designed to house smaller livestock out of the elements This new space will also include a tack room washroom and hay loft A covered side space was included to store the shelter s rescue transport trailer The Barn will be completed in 2019 2018 ANNUAL REPORT 31

Community Involvement Paws in the pool Festival of Trees at RT Jones Library We are a movie set Visiting Memory Care at The Arbors

Shelter Visitors Adoption Building Intake Building 16 386 2 972 Social Media Followers Facebook 20 487 Instagram 202 Pinterest 343 Twitter 1 065

Awesome Donors Artwork donated by Paul Karen Bechtel 34 CHEROKEE MARSHAL S OFFICE ANIMAL SHELTER

In April 2018 was the inaugural Street Dog Dash 5K Proceeds went towards funding educational programs and law changes ghting against the Dog Meat Trade in Asia along with funding the rescue and rehabilitation of victims of the Dog Meat Trade The organizers of the race made donations to Cherokee County Animal Shelter Donation from E 911 Volunteers 2018 ANNUAL REPORT 35

395 Dogs Rescue and Reclaims 30 Reclaimed Cats Finding a home for adoptable animals is not a problem for us But sometimes animals come to the shelter in need of indepth medical care and extra attention Thankfully we have rescue groups from Cherokee County and across the state that can provide the added time and dedication in these challenging cases One of our primary goals is to reunite lost animals with their owners We use many ways to expedite reclaims including the Finding Rover App offering the option of a microchip included with reclaim fees to owners reviewing lost and found forms daily scanning multiple times for microchips and checking rabies information 5 Other 129 Medical Rescued Other Rescued 36 CHEROKEE MARSHAL S OFFICE ANIMAL SHELTER 8 18 27 Heartworm Rescued Behavior Rescued

Adoptions Dogs 804 1 766 Cats 891 Other 71 YR 2018 Totals 1 651 YR 2017 Totals On Friday afternoons the shelter previews animals through photographs that will be available for adoption the next day These photos are shared on social media throughout the night and by Saturday mornings the adoption lines have already formed before the doors open at 10 00 am The 100 00 adoption fee includes initial vaccinations spay neuter microchip deworming flea tick treatment heart worm testing for dogs FELV FIV testing for cats free sample bag of food and various other services including a free office visit to a participating local veterinarian Though there are no time limits for how long an adoptable animal can stay at our facility we are proud to say that the average length of stay at our shelter is approximately one week 2018 ANNUAL REPORT 37

Intake Cherokee County Animal Shelter is an open admission shelter for the citizens of Cherokee County Proof of residency and a 25 00 fee is required by anyone surrendering an animal to the shelter Anyone who nds a stray animal is required to notify the shelter of the found animal or turn the animal over to the Cherokee County Animal Shelter Method of Intake Intake Owner Surrender Dogs 649 Owner Surrender Cats 684 Stray Dogs 1 060 Stray Cats 922 Feral Cats 189 Wildlife 27 Bite Case Dog 51 Bite Case Cat 51 Stray Feral 2 020 Wales 191 Wales Reason for Surrender Unwanted Litter 284 Moving 222 Owner s Health Allergies 159 Too Many Animals 157 Not Disclosed by Owner 135 Behavior Aggressive 111 No Time for Pet 109 Cannot Afford 64 New Baby 19 Health of the Animal 18 Escapes enclosures 17 Death of Owner 16 Size of the Animal 12 Divorce 10 Wildlife Bite Case Owner Surrender 27 Wales 102 Wales 1 388 Wales

It was the best of times it was the worst of times 300 250 2 5 3 200 1 8 6 150 100 50 2 0 4 1 0 1 9 6 9 6 1 3 5 9 8 1 2 3 1 2 4 1 8 1 1 4 1 2 2 0 1 5 1 1 5 9 1 8 5 1 8 6 1 5 0 1 5 2 1 8 1 Cats 1 2 2 1 3 0 1 1 7 1 3 8 Dogs 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Euthanasia Euthanasia is a last resort for the Cherokee County Animal Shelter We strive to save all animals that come into the shelter As an Open Door shelter we often receive animals that could be a safety issue if allowed back into the public Some animals enter the shelter with health issues too extreme to be treated in a shelter environment too severe for adoption and are not pulled by a licensed rescue Those animals are humanely euthanized by trained staff members Each and every one is a loss felt by the entire staff Behavior 29 2017 2018 Behavior Dog Puppy 349 244 Medical Dog Puppy 172 126 Owner Requested 114 96 Feral Cat Kitten 340 189 Behavior Cat Kitten 163 139 Medical Cat Kitten 399 499 42 31 Wildlife Owner Requested 7 Medical 47 Wildlife 2 Feral 14 2018 ANNUAL REPORT 39

Emergency Management Agency Cherokee County Emergency Management Agency EMA is responsible for coordinating the County s preparedness mitigation response and recovery efforts EMA provides support to local of cials businesses and citizens to plan and prepare before disasters occur EMA also coordinates with local state and federal agencies as well as private entities to develop maintain and implement the Cherokee County Emergency Operations Plan 40 CHEROKEE MARSHAL S OFFICE EMERGENCY MANAGEMENT AGENCY

Full Scale Exercise Cherokee County EMA coordinated a full scale exercise in October 2018 The exercise simulated a tornado touchdown in the Lake Arrowhead Community and involved multiple public safety agencies More than 180 public safety personnel including volunteers participated over the course of two days

Project Lifesaver Cherokee County EMA partners with Cherokee Sheriff s Of ce to provide the Project Lifesaver Program to county residents This program is available to Cherokee County residents who have a condition such as Alzheimer s disease dementia Autism or Down s Syndrome which might cause them to wander and not be able to nd their way back home The resident must have 24 hour supervision by a responsible adult Project Lifesaver uses state of the art technology employing wristband transmitters to locate wandering and lost adults and children Residents enrolled in the Project Lifesaver program wear a bracelet with a small transmitter on the wrist or ankle that emits an individualized radio frequency signal When care givers notify E 9 1 1 that the Project Lifesaver client is missing rst responders will then use the client s speci c frequency to begin searching with mobile locating equipment Since its inception in Cherokee County in 2006 approximately 120 Cherokee County residents have enrolled in Project Lifesaver Currently there are 28 clients actively enrolled in the program During the past year Project Lifesaver equipment was utilized to successfully locate clients on 4 different occasions Amateur Radio The Amateur Radio Emergency Service ARES is a volunteer group which is available to assist the Cherokee County Emergency Management Agency during emergencies Cherokee ARES often provides ground truth from different areas quickly to help the EOC gain an accurate overall operational picture during EOC activations ARES members possess an Amateur Radio License which allows them to communicate particularly in times of emergency when normal communications are not available ARES members completed more than 1 700 volunteer hours in 2018 42 CHEROKEE MARSHAL S OFFICE EMERGENCY MANAGEMENT AGENCY

EOC Activations 6 Activation Hours 70 5 CERT Members 2018 Activity EMA 272 Participants Amateur Radio Events 97 Project Lifesaver Clients 28 Public Education Events 3 1 610 Volunteer Hours 2 099 Searches 4 Participants 73 Hours Training Attended 602 5 EMA Sponsored Training Classes 14 Participants 202 Hours 171 5 2018 ANNUAL REPORT 43

E 9 1 1 E 9 1 1 The Cherokee County Communications Department is a public safety answering and dispatch point for police sheriff re emergency medical and emergency management services within Cherokee County Cherokee County E 9 1 1 is a nationally accredited communications center Our Accreditation is provided by the Commission on Accreditation of Law Enforcement Agencies CALEA 44 CHEROKEE MARSHAL S OFFICE E 9 1 1

Our Mission Our mission is to serve as the communications link between the public and emergency responders serving Cherokee County We strive to receive and relay information in the shortest most accurate form while ensuring the safety of Cherokee County Citizens We want to ensure the customers we serve that when a call for help is placed to Cherokee County E 9 1 1 they will get the help they need E 9 1 1 The employees of Cherokee County E 9 1 1 share a commitment to maintain the highest level of quality service by ensuring timely and accurate processing of all calls for service Their dedication to the community is demonstrated by their ability to answer each call courteously and respectfully while managing the public s resources in the most ef cient manner possible We recognize that our members and co workers are the greatest and most important asset of this department and that their efforts are essential to protect the persons and property of Cherokee County 2018 ANNUAL REPORT 45

Quality Assurance T his report also includes performance measurements for calls for service that are evaluated for quality and accuracy not related to medical needs These calls for service are pulled at random for all personnel in the 9 1 1 center and evaluated on a standardized form based on agency policy and procedures This phase of the quality assessment for the agency also includes speci c categories of measurement for calls requiring law enforcement re department non medical and the radio dispatch of these calls Categories that are measured are Accuracy Job Knowledge Thoroughness Call Processing Listening Customer Service Professionalism Job Skills and Job skill knowledge Application For review processing a total of 420 non medical calls were evaluated Out of the 420 calls evaluated 295 were 9 1 1 calls while 54 calls were alarm line calls and nally 71 admin line calls Out of the 271 174 calls that came into the 9 1 1 center during 2018 the review of 420 calls is less than one percent of the total call volume into the 9 1 1 center Over the last three years Cherokee County E 9 1 1 has maintained a great level of accuracy in call taking The biggest average loss between 2017 and 2018 is 3 in the Application category of call taking The greatest average increase was 1 7 in Professionalism Annual Performance Measurement Call Taking Call Dispatching 2016 2017 2018 2016 2017 2018 Accuracy 100 99 4 99 0 Accuracy 99 8 99 6 99 9 Application 98 2 98 8 95 1 Application 99 4 99 2 98 8 Call Processing 96 3 96 4 94 0 Call Processing 99 2 98 3 98 7 Customer Service 99 9 99 3 98 7 Customer Service 99 1 99 0 99 6 Knowledge 99 3 99 3 98 5 Knowledge 99 2 98 8 94 3 Listening 98 8 99 4 99 1 Listening 99 5 99 0 98 0 Overall 97 1 98 9 97 5 Overall 99 1 98 9 98 4 Professionalism 99 3 98 3 100 Professionalism 99 3 99 2 99 4 Skills 100 99 9 100 Skills 99 8 99 4 100 Thoroughness 97 4 98 1 98 3 Thoroughness 99 9 98 3 97 8 Unit Status Check 98 7 97 8 94 7 46 CHEROKEE MARSHAL S OFFICE E 9 1 1

In 2018 the Cherokee County E 911 Communications Center received and processed 12 569 calls that required Emergency Medical Dispatch EMD software assistance This is an increase 854 from 2017 which processed 11 715 calls This program is designed to assist the call taker in analyzing an emergency call that requires immediate medical attention Each call taker is required to be certi ed on the use of EMD software The total amount of calls requiring EMD is in addition to the other calls for service for Sheriff s Of ce Police and Fire Departments that E 9 1 1 received in 2018 It is the responsibility of the Quality Assurance Of cer to review a percentage of random calls throughout the year There were 448 calls that were reviewed for accuracy and quality of customer service This is 3 56 of the total number of medical calls to E 9 1 1 Emergency Medical Dispatch Calls Reviewed 2016 2017 2018 Case Entry 98 67 97 56 97 26 Key Questions 98 77 98 21 99 08 Pre Arrival Instructions 96 63 98 72 100 Post Dispatch Instructions 97 69 96 69 96 49 Chief Complaints 98 64 98 36 98 17 Final Coding 99 06 99 29 99 73 Average Call Accuracy 98 55 98 04 98 35 Customer Service 99 77 99 70 99 96 2018 ANNUAL REPORT 47

CAD System The Computer Aided Dispatch CAD System allows E 9 1 1 operations and communications to be accelerated and assisted by an automated system The CAD System is used to initiate public safety calls for service dispatch and maintain the status of responding resources in the eld Activity and Times Police Incident Call Volume by Priority Police Incident Totals 2017 2018 2017 2018 Ball Ground PD 2 607 2 546 Priority 1 99 143 98 732 Canton PD 28 655 28 850 Priority 2 33 166 33 054 Holly Springs PD 12 868 17 576 Priority 3 93 251 104 179 Marshal s Of ce 8 712 10 373 Cherokee Sheriff s Of ce 137 631 143 159 Woodstock PD 36 760 33 461 Overall Average Call Created Time to Dispatch Time 235 965 Walesk Police Average Call Created Time to Dispatch Time by Priority 1 04 6 28 0 29 Priority 2 1 34 Priority 3 1 09 5 24 Walesk YR 2018 Walesk 8 27 YR 2017 2018 Total Police Incidents Priority 1 Average Call Created Time to On Scene Time 6 24 YR 2017 Average Call Dispatch Time to On Scene Time

2018 Total Fire Incidents 29 023 Average Call Created Time to On Scene Time 9 32 YR 2018 Walesk 10 57 YR 2017 Average Call Dispatch Time to On Scene Time 7 45 YR 2018 Walesk 8 26 YR 2017 Waleska 264 988 2018 Police and Fire Total Incidents Wales 258 017 2017 Police and Fire Total Incidents 2018 ANNUAL REPORT 49

E 9 1 1 Calls Volume T he Cherokee County E 9 1 1 Center processes phone calls from three sources 9 1 1 emergency lines alarm lines and administrative lines The E 9 1 1 emergency lines are reached by dialing 9 11 or by being transferred from another E 9 1 1 Center Alarm lines are used only by alarm monitoring companies reporting various alarms and administrative lines are used for all other phone calls 2018 150 675 100 636 19 881 ALARM LINES 911 LINES ADMIN LINES ALL INCOMING CALLS 271 192 326 149 54 957 OUTBOUND CALLS Total Calls 50 CHEROKEE MARSHAL S OFFICE E 9 1 1

Training Academic Phase Training Administra ve Mee ng Accredita on Introduc on Training APCO Training APEX Radion Programing Basic Communica ons Cer ca on Background Inves ga ons Training CAD Training Call Taking Training CALEA Training Canton Radio Training CJIS Network Operator Training Communica ons Training O cer Cer ca on CPR Healthcare Provider AHA Cross Training Emergency Medical Dispatch Cer ca on ESRI Training FEMA GEMA Fire EMS Radio Training Holly Springs Radio Training In Service Training Mass Casualty Vehicle Training Na onal Center for Missing and Exploited Children Northwest Corridor Reversible Lane Training Notary Training Policy Review PowerDMS Training Professional Management Program Public Safety Media Rela ons Training Sheri s O ce Radio Training Strike Team Training Supervisor Mee ng Leadership Training Swa ng Training TTY Refresher Training TEC Training Woodstock Radio Training 3 360 50 12 120 1 320 16 32 1 696 3 2 796 128 265 164 14 447 5 138 1 022 1 184 1 102 68 20 39 2 19 6 200 156 1 812 85 162 36 1 224 9 1 592 Total Training Hours 16 574 2018 ANNUAL REPORT 51

Other Activity 1 Records Complaints Revenue In 2018 Cherokee E 9 1 1 processed 2 655 records requests The primary requesting source are citizens outside agencies and court services Court services make up the majority of the requests The sources for the Open Records requests are as follows Cherokee County E 9 1 1 received nine complaints during calendar year 2018 Of those nine all were found to be either unfounded or not sustained Income from phone service providers is the only source of revenue for Cherokee County E 9 1 1 9 4 885 360 Court Services 1 996 Outside Agencies 426 Citizens 2 655 233

Emergency Medical Dispatch by Complaints Abdominal Pain Allergy Calls Animal Bite A ack Assault Back Pain Breathing Problems Burns Carbon Monoxide Cardiac or Respiratory Arrest Chest Pains Choking Convulsions Seizures Diabe c Problems Drowning Near Drowning Electrocu on Eye Problems Falls Headache Heart Problems Heat Cold Exposure Hemorrhage Lacera on Inaccessible Incident Entrapment Overdose Pregnancy Pallia ve Care Psychiatric Behavior Suicide A empt Stab Gunshot Stroke Tra c Incident with Injuries Trauma c Injuries Unconscious Fain ng Unknown Problem Unspeci ed General Sickness 351 225 25 8 159 1 304 19 2 303 1 010 75 515 334 4 4 12 1 665 55 239 21 382 1 154 55 1 183 80 13 359 85 273 799 2 2 853 Total YR 2018 12 569 Total YR 2017 11 715 2018 ANNUAL REPORT 53

Community Involvement Career Fair at Reinhardt College Woodstock Halloween KidsFest Job Fair at the Bluffs in conjunction with the Georgia Department of Labor 2018 Senior Extravaganza Telecommunications Emergency Response Team helping in North Carolina disaster relief 54 CHEROKEE MARSHAL S OFFICE E 9 1 1

Communications Systems The Communications Specialist maintains all electronics and future growth of the E 9 1 1 system Current electronics include eight radio towers and 1700 eld radios In addition the Communications Specialist will schedule and assist with the preventive maintenance checks of the subscriber radios for Woodstock Police Department Canton Police Department Cherokee Marshal s Of ce and the Cherokee County Sheriff s Of ce This involves multiple days of checking each radio used by the rst responders for proper programming and operations 2018 ANNUAL REPORT 55

1 New Radio System With the passing of the 2018 SPLOST Cherokee County has contracted with Motorola to provide an APCO P25 phase II public safety radio system This system was assembled and tested at the Motorola factory in Elgin IL The photo with the 1 shows the infrastructure electronics In addition to this equipment Cherokee County will be installing new tower buildings steel towers and critical power systems 56 CHEROKEE MARSHAL S OFFICE COMMUNICATIONS SYSTEMS

Recycling Center The mission of the Cherokee County Recycling Center is to be a facility designed to serve the citizens of Cherokee County and to assist them with an environmentally sound resource to process recyclable materials at the locations on Blalock Road and at Hobgood Park The Blalock Road Center also provides service for household trash and other bagged disposables for Cherokee County residents Furthermore the Recycling Center organizes resources to address refuse along the roadsides of Cherokee County and also conducts electronics recycling events 2018 ANNUAL REPORT 57

6 792 Miscellaneous Activity Car Count RecyclingCenter 171 Scrap Metal Pieces Trash Bags Picked Up 2 914 496 Miles Covered Voucher Trash Bags 6 869 Paid Trash Bags 3 091 3 235 Probationers Hours 864 Trash Bags Tires 112 Blalock Expenditures 83 29 Tires Picked Up Tires Dropped Off Financial Activity 7 498 08 Revenue 18 099 44 Hobgood Expenditures 8 010 00 58 CHEROKEE MARSHAL S OFFICE RECYCLING CENTER

Achievements and Awards While raising the bar we strive to become the bar Chief Ron Hunton New Building On June 5 2018 Commissioner Chairman Buzz Ahrens and Chief Ron Hunton unveiled the plaque for our new o ce loca on at 959 Marie a Hwy 2018 ANNUAL REPORT 59

BOC Team Award Jennifer Cooper Chief s Commendation Award Aaron Schwab GECC Communications Team of the Year Lauren Stallings Moose Lodge Employee of the Year Alice Fennell Moose Lodge Employee of the Year Tammy Dodd Canton Rotary Club Awards 60 CHEROKEE MARSHAL S OFFICE ACHIEVEMENTS AND AWARDS Jessica Austin Hashimoto Canton Rotary Club Awards E 9 1 1 Awards

Retirement John Walters one of our Animal Control o cers re red in July 2018 a er serving 36 years in public safety John has an extensive career in law enforcement community a airs and government interac on Chief Ron Hunton said John Walters had a long successful career in law enforcement and had such a posi ve impact on the younger o cers His leadership and being a posi ve role model will be sorely missed You cannot just replace someone like this New Staff Members Marshal s Of ce recognized by the Shriners In 2018 we had added four new members to our team Deputy Marshal R Eidson and Animal Control O cers A Na ons J Morris and S Taylor 2018 ANNUAL REPORT 61

Third Annual Public Safety Appreciation Luncheon Jessica Hashimoto In May 15 2018 four employees from the Marshal s O ce received recogni on as the Public Safety Employee of the Year at the Rotary Club of Canton Third Annual Public Apprecia on Luncheon E 9 1 1 Tammy Dodd E 9 1 1 Mark Harris Eric Bastress EMA Code Enforcement Let it Grow 2018 In 2018 once more the Cherokee Marshal s O ce par cipated in a yearly charity fundraising event With the approval of Chief Hunton the Marshal s O ce personnel can donate 50 00 or volunteer 8 hours of their me to a recognized charity In return the par cipa ng agency sta member is authorized to grow facial hair for 90 days This is an excellent way to give back to the community for a great cause This campaign began in November 1st 2018 and ended in January 31 2019 62 CHEROKEE MARSHAL S OFFICE ACHIEVEMENTS AND AWARDS

Cherokee County Marshal s Of ce Code Enforcement Animal Control 959 Marietta Hwy Canton GA 30114 Phone 678 493 6200 Fax 678 493 6212 Cherokee County Animal Shelter 1015 Univeter Road Canton GA 30115 Phone 770 345 7270 Cherokee County E 9 1 1 150 Chattin Drive Canton GA 30115 Non Emergency Phone 678 493 4080 Cherokee County Emergency Management Agency 150 Chattin Drive Canton GA 30115 Phone 678 493 4001 Cherokee County Recycling Center 470 Blalock Road Canton GA 30114 Phone 770 516 4195 Hobgood Park 6688 Bells Ferry Road Woodstock GA 30189 Jo Ann Faverey Executive Assistant S Shannon McDonald Administrative Assistant pecial Recognition goes to Jo Ann Faverey and Shannon McDonald for their hard work and dedication to the Cherokee County Marshal s Of ce and the citizens of Cherokee County

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