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ANNUALREPORT18/19

The ArtworkThe lines represent corporate structure and the circles representAboriginal culture, people gathering, family helping and just a placeto meet. The lines intersect with and continue out beyond the circles.Together, they form a unique and vibrant pattern.Table of Contents1 Who We Are 32 Map of Locations 43 Chair and CEO Message 54 Our Year in Review85                 Programs                                                                                                          106 Justice Continuum 127 Program Spotlight 148 Our People 179 Financial Performance 2010 Our 2020-23 Strategic Plan 22About the Artist“I am an Aboriginal artist from the Daly River. I grew up in Melbourne andbecame a ward of the State at the age of 10. I am a Forgotten Australian. Iwas an addict for many years. I have been homeless, spent time in prison andwas a victim of domestic violence and have survived it all. I have found greatstrength and courage and have a passion for life.”

“Over our 35-year history, ACSO has been thatcommunity organisation that ‘dared to tread’ whereothers would not. We always took on the problem andthe case that was considered too difficult and madepositive impacts.”– March 2019 CEO Update to employeesACSO has grown to become one of Australia'sleading forensic community support organisations.Formerly a Fitzroy drop-in centre establishedin 1983 by Stan McCormack. The AustralianCommunity Support Organisation (ACSO) hasbeen brave, committed and driven to lead changeand respond to emerging community issues whichimpact us all.At ACSO, we provide a comprehensive range ofservices designed for individuals at all points of thecriminal justice continuum; including those at risk ofcoming into contact with the system.All services are individualised and planned incollaboration to ensure they meet the needs andgoals each client wants to achieve.AcknowledgementACSO proudly acknowledges Australia’s Aboriginaland Torres Strait Islander community and theirrich culture and pays respect to their Elders past,present and emerging. We acknowledge Aboriginaland Torres Strait Islander peoples as Australia’srst peoples and as the Traditional Owners andcustodians of the land and water on which we rely.We recognise and value the ongoing contributionof Aboriginal and Torres Strait Islander people andcommunities to Australian life and how this enrichesus. We embrace the spirit of reconciliation, workingtowards equality of outcomes and ensuring anequal voice.WhoWeAreACSOAnnual Report18/193WhoWe Are1

Map ofLocationsACSOAnnual Report18/194Atrium Housing andSupport Program (Preston)Nicholson Program(Preston)Gippsland House(Gippsland)Atrium Housingand SupportProgram(Sunshine)CappelloHouse(Yarraville)FrancisHouse(Coburg)Calabro House(Ormond)STEP Program(Armadale)TK House(Noble Park)McShee House (Bendigo)Aspin House (Bendigo)YRRS (Bendigo)SheppartonRichmondDandenongMorwellTraralgonSunshineBendigoBallaratOfcesHousesVICMap ofLocations2BeenleighIpswichFortitude ValleyCorrimalShellharbourOfcesOfcesQLDNSW

ACSOAnnual Report18/195Chair and CEOMessage3Welcome to ACSO's Annual Report for 2018-19The past year at ACSO can best be described as anenvironment of change, challenge and opportunity.The Current Justice EnvironmentOur fundamental objective to stop people fromentering the criminal justice system is more relevantin 2019 than at any time in the past decade.A safer community is not one with a growing prisonpopulation.In 1910, Winston Churchill developed an agenda forcriminal justice reform, stating "the rst real principlewhich should guide anyone trying to establish agood system of prisons should be to prevent as manypeople as possible getting there at all." It's crucial toacknowledge that ninety-nine per cent of prisonersreturn to the community at some point.With the current 'tough on crime' rhetoric inAustralia, our state and territory governmentscontinue to increase their prison populations. Thishas seen a particularly concerning rise in pre-trial detention or remand- the highest increase inmedium and maximum-security prison places arenow for people who are not yet found guilty. Thissurge is unprecedented, unsustainable and is adriving force for our Board and employees to createsolutions to divert people with complex needs awayfrom the criminal justice system.Prisons are places which deprive liberties andwhere survival becomes paramount. Prisons do notfacilitate personal or cultural safety, nor are theyplaces where people can heal from past trauma orlearn personal accountability to modify behaviourand live a crime-free life.Over the past two years, ACSO has been privyto global conversations which have conrmedthat other countries are struggling with thesame problem – most people exit prison in worsecondition than when they entered.After twenty years of mass incarceration in theUSA, there has been a bipartisan shift in policythinking on dealing with crime and imprisonment.States such as New Jersey, New York and Texashave wound back their expenditure on prisons.Instead, they have transferred a proportion of thisfunding to treatment services for substance abuse,mental illness, increased social housing, specialisteducation and employment services for peopleat-risk of entering the criminal justice system. Thisresembles an obvious and logical place to start inAustralia.We commend the Victorian Government's recentdecision to focus on a new Crime PreventionChairand CEOMessage

ACSOAnnual Report18/196Agenda that will explore strategies to identifyand respond to vulnerable, at-risk cohorts.We urge the community, along with electedrepresentatives of government, to invest more intreating the causes of crime rather than expectingcorrections administrations to assert control andtake responsibility for outcomes which they do notinuence at all – the actions of others.Pushing forward, ACSO will become moreintentional and focused on advocating and creatingservice models that divert people away fromthe criminal justice system before they becomeentrenched in it.Introducing our 2020-2023 Strategic PlanTo solidify all which we have learnt over the pastyears, we have re-set our strategic direction.We are excited to announce our new Vision hasbeen created by our passionate employees, led byour recently formed employee Strategic AdvisoryCommittee.Our Vision is for a community where everyone hasthe opportunity to thrive, and prison truly is the lastresort.Our new Strategic Plan honours our 30+ yearhistory and our Vision is underpinned by ourPurpose to strengthen the wellbeing of communitiesby advocating for and delivering services whichdivert people away from the criminal justice system.We will use data, the voice of our clients, knowledgefrom Australia and from around the world toadvocate for more community rehabilitation optionsrather than expenditure on new prisons. Thisapproach will open new opportunities for ACSO towork earlier in the criminal justice continuum, ratherthan wait for people to be sentenced and likelyexited in worse condition than when they entered.After consolidating our systems and corporatestructures over the past two years, we are ready torealise further growth in Victoria and other statesand territories in Australia.On behalf of the Board, executive team and ACSOemployees, we’re proud to share our 2018-2019Annual Report with you.Warm Regards,Karen Corry Vaughan WintherACSO Chair ACSO CEOChairand CEOMessage

ACSOAnnual Report18/197Board ofDirectorsBoard of DirectorsMs Karen CorryChair of the Board and Chairof the Strategic Input andPositioning CommitteeThe Honourable PaulCoghlan AOMs Kathleen BarkerDeputy Chair and Chair of theQuality, Safety and ServiceDelivery CommitteeThe Honourable SallyBrown AMPatron of ACSODr Mark RallingsMs Janine HollowayChair of the Finance Riskand Audit CommitteeDr Danny Sullivan Ms Judy FinnMs Jane HallMr Andrew Chadwick

Our 2018-2019 year in reviewFirstly, we would like to acknowledge and thank ouroutgoing Chair, Stewart Leslie who served ACSO fornearly a decade. During his time as Chair, Stewartled ACSO to develop strong foundations whichprovided a platform for our ongoing growth. Fromall at ACSO, we would like to thank Stewart forhis years of service, and we warmly welcome ourpassionate new Board Chair, Karen Corry.Over the past year, ACSO has invested furtherin promoting excellence in our services. Wehave continued to implement improved healthand safety practices, further developed ourOSCA case management system and grown our4Our Year inReviewrepository of data. Our focus on quality data andresearch, together with our strong partnershipwith Swinburne University’s Centre for ForensicBehavioural Science, will allow us to enhance theforensic practice skills of our employees to improveoutcomes for our clients.Expanding our impactIt has been another growth year for ACSO,expanding our rehabilitation services across thespectrum of diverting people from committinga crime or re-offending through to reintegratingpeople from prison back into the community.OurYear inReviewACSOAnnual Report18/198"OnTRACC did deliver a reduced return to custody ratefor high-risk and medium-to-high-risk parolees. However,this was at a lower rate than was required in the fundingcontract. This in no way reflects on the quality ofwork done by the OnTRACC team – their practice wasexemplary.”– January 2019 CEO Update to employees

OurYear inReviewACSOAnnual Report18/199Services ceasing 2018-19We would like to acknowledge our incredible NewSouth Wales and Victorian employees who workedfor our programs; OnTRACC, Initial TransitionSupport, Specialist Accommodation PlacementAdvocate (SAPA) and Jobs Victoria EmploymentNetwork. Partner contracts, key performanceindicators and pilot programs come with complexityand risk, challenges and learning, and our pastlearnings will be used to inform future success.ACSO would like to extend our gratitude for yourdedication and impact on our organisation and toour community.Thank you to our ACSO teamThe Board would like to thank our dedicatedemployees and leadership teams for a phenomenalyear. For the next chapter of ACSO, we ask ouremployees to continue to show their passion anddedication to changing the lives of some of the mostvulnerable people in our communities.Programs extended and expandedFamily and CarerSupport Programcontract renewedand expandedDisabilityResidentialServices contractextendedCommunity SupportProgram (CSP)expanded, which willsee the program doublein size over the nextfour yearsMental HealthCommunity SupportService IntakeProgram extendedTransition toWork contractextendedPrograms launchedAtrium Housingand SupportProgramSTEP ForensicDisabilityResidentialProgramReStartReintegrationSupport Program

“Our programs provide local alternatives and prevention forpeople at risk of entering the criminal justice system and ACSO iscommitted to sustain and enhance them for the future.”– September 2018 CEO Update to employeesEstablished in 2012, the ConsumerAdvisory Group (CAG) is a team ofcurrent and ex-consumers (clients)of ACSO services. Our CAG offersinvaluable insight which ensures ourservices are benecial to those whowill be accessing them.Location: Richmond | Regional VictoriaProvides helpful information,referrals, accommodation and otherkey services to support clientsto successfully re-enter into thecommunity.Location: Beenleigh | Ipswich | Fortitude ValleyProvides voluntary outreachassistance for clients reintegratinginto the community.Location: Gippsland | Bendigo | Shepparton |Dandenong | GippslandOffers tailored rehabilitation to high-risk offenders on post-sentence ordersliving in the community.Location: Dandenong | Ballarat | SunshineProvides accommodation andsupport services to clientsexperiencing homelessness or crisis.Location: SunshineWork with residential services toprovide Behavioural PractitionerSupport and Problematic SexualisedBehaviour Service.Location: RichmondOurPrograms5OurPrograms10ReconnectCommunitySupport ProgramCommunity Re-EntryServices TeamClinical ServicesConsumerAdvisory GroupSupported AccommodationAssistance ProgramResponsive Assessment
Planning, Intervention and
Diversion ServiceRAPIDS provides same-day AODassessment and a responsive link between Victorian Courts, Corrections and the AOD sector for people with ahigher level of need and complexity.Location: Richmond | State-wide VictoriaFACT provides AOD assessment andcounsellingfor people on the Court IntegratedSupport Program (CISP) bail.Location: Richmond | Sunshine | DandenongForensic Assessmentand Counselling TeamProvides referral and brokerage services
for COATS and the broader Forensic
AOD Treatment Sector, processing
up to 12,000 referrals each year.Location: Richmond Client Services Unit

COATS delivers specialist forensicalcohol and other drug (AOD)assessments, treatment planning andbrokerage.Location: Victoria StatewideProvides extensive services tocommunity members requiringalcohol treatment and support.Location: Regional VictoriaAssists vulnerable communitymembers to apply, transition andnavigate the National DisabilityInsurance Scheme (NDIS).Location: Richmond | Traralgon | Shepparton |Bendigo | Ballarat | WarrnamboolOffers 24/7 support andaccommodation to clients with adisability to develop their life skills.Location: McShee House (Long Gully, Bendigo)| Aspin House (Golden Square, Bendigo) |Gippsland House (Gippsland) | Cappello House(Yarraville) | Francis House (Coburg) | NicholsonProgram (Preston) | Calabro House (Ormond) |TK House (Noble Park)Provides intensive support focused onmotivation and behavioural change.Location: Richmond | Sunshine | DandenongFocuses on living skills, educationand employment opportunities, pro-social activities, networks and familyconnections, improving health andwellbeing.Location: ArmadaleProvides a 12-month program foryoung people to build condence andnd pathways into employment andeducation.Location: Corrimal | ShellharbourProvides support to families andcarers of people who are misusingsubstances.Location: TraralgonACSO’s social enterprise caféempowers at-risk communitymembers to gain hospitality skills.Location: RichmondOffers accommodation and supportsyoung people to develop skills toimprove daily living, employment,education, secure long-term housingand develop supportive socialconnections.Location: BendigoProvides short-term housing andintensive drug and alcohol treatmentto clients who would ordinarily beunlikely to receive bail.Location: Preston | SunshineOffers accommodation to post-release clients who face obstacles inobtaining secure, stable transitionalaccommodation.Location: Sunshine | Traralgon | RichmondOurProgramsACSOAnnual Report18/1911Youth ResidentialServiceMcCormack HousingAtrium Housing andSupport ProgramTransition To WorkFamily And CarerProgramACspresSOCommunity OffendersAdvice And TreatmentServiceVoluntary AOD IntakeMental Health CommunitySupport Services IntakeForensic DisabilityOutreach Case WorkSTEP ResidentialProgramSpecialist ForensicDisability Accommodation

12of people entering prisonreport having a diagnosedof mental health conditionpeople detained by policeindicated that illicit drug usecontributed to their offending40% 1 in 3at risk young peoplesupported into employmentor educationintake assessments for people with mental health or alcoholand other drug concerns (AOD), linking people to supportservices – 4021 brief interventions provided directlyyoung people provided withaccommodation and supportfor their mental healthpeople diverted intomental health supportshours of therapeuticinterventions to address highrisk sexualised behaviours128482816 486273ACSO’s Impact Along theJustice Continuum 2018-196ACSO's ImpactAlong the JusticeContinuum 2018-19ACSOAnnual Report18/19General CommunityVulnerable and at risk community members

of reincarcerated people are unemployedat the time they commit an offenceof people in Australianprisons are on remandin the past ve yearsAustralia’s prisonpopulation has increasedUpon release, more thanhalf of people expect to be2/3Almost half40%homelessof people detained by policetested positive for at least onetype of drug75%specialist forensic pre-sentence AODassessments completed and the majorityprovided treatmentwere provided, 2332 of those wereto people in custodythrough ACspreSO’s programspeople were provided workexperience and traineeshipspeople wereprovided pre-releasesupport in custodyin Queensland andVictoriaresidential locationsproviding specialisedforensic disabilityaccommodationpeople were providedpost release supportin New South Walesand Victoriapeople on supervisionorders providedintensive support6908861 388345 93474 103people diverted from immediate charge with a drugcaution at court with 85% completion of treatment –211 treatment episodes provided directlyBrokeredtreatment forspecialist forensicAOD assessments1644ACSOAnnual Report18/1913ACSO's ImpactAlong the JusticeContinuum 2018-19Contact with thejustice systemIn thejustice systemPostjustice system

ACSOAnnual Report18/1914ProgramSpotlightOur Restart program aims to address one of the mostdespairing realities of the Criminal Justice System.Once someone has served a prison sentence, nomatter how short, they become more likely to returnto custody.Our ReStart program was established inSeptember 2018 and aims to address the diverseand complex needs of people on a short sentence,three months or less, or on remand. ReStartReStart0 600 1200200 800 1400400 1000 1600ProgramSpotlight7provides pre-release support and intensiveoutreach support and sustainable links to supportsuccessful reintegration.Restart provides support to people from eightVictorian Prisons. The priority cohorts includewomen, Aboriginal and Torres Strait Islanders,cognitive impairment and young people.734Existingclients1498ReferralsreceivedReferrals by Legal StatusRemand79%CombinedCustody CCO1%Imprisoned(<3 months)18%Other2%Accepted Referrals by LocationPort Phillip Prison5%Dhurringile3%Community & Other1%Dame Phyllis Frost CentreMelbourne Assessment PrisonFulham Correctional Centre21%18%17%Metropolitan Remand CentreMarngoneetBarwon Correctional Centre5%16%14%Referrals breakdownTotal eligible referrals1440Cognitive impairment identied21%Female Gender22%Identify as Aboriginal and/or Torres Strait Islander19%Aged between 18-24 years8%Time in custodyas at 30 June 201912 months +5%2-3 months18%6-12 months22%1-2 months17%5-6 months6%0-1 month15%4-5 months7%3-4 months10%MaterialAid & Release Packs43%Banking, belongings & ID6%Housing Support21%Transport Training3%GP & Pharmacy Appts10%Other Support6%Corrections Appts4%Centrelink7%Breakdown of immediate post-release supportprovided in the first 48hours following release

ProgramSpotlightACSOAnnual Report18/1915Case StudySamantha’s chief offences, aggravated burglary anddrug offences are further exacerbated by a historyof trauma-related anxiety and depression. She hasa long history of attending rehabilitation programswithout success but is on the methadone programin the hope that she can address her substance useand prove she is t to care for her kids.While Samantha was on remand, ReStart was therefor her and set up referrals and brokerage for herto attend a 6-week rehabilitation program on herrelease. ReStart liaised with Samantha's pharmacistto arrange appropriate pharmacotherapy to ensureSamantha would be successfully enrolled in theprogram.ReStart supported Samantha at her court hearingand provided transport and other support as sheattended the rehabilitation program. With thissupport, Samantha was able to desist from usingillicit substances and started addressing her otherkey concerns; housing and restoring her connectionwith her children.Through the ReStart program, Samantha securedsuitable housing for her family. With housingsecured, substance abuse treatment in progress,and evidence of improved connections with her localcommunity, Samantha was able to demonstrateher tness to parent, resulting in her children’semergency placement being revoked by theDepartment of Health and Human Services.Samantha has now regained custody of her threechildren and continues to meet with her ReStartworker. In addition to abstaining from substances,Samantha reports improvement in mental health andself-resilience since her release from remand.Samantha* is the mother and primary support to threeschool-aged children. She represents the growing numberof women caught up in the criminal justice system, who arebeing held on lengthy remand—in Samantha’s case, almostfour months—awaiting sentencing while their children are inthe care of others.

16ProgramSpotlightAtrium Housing and Support Program (Atrium) is aninnovative new pilot program delivered in partnership withCaraniche and Melbourne City Mission (MCM) and fundedby Corrections Victoria.In Victoria, the primary reason someone remains onremand is due to a lack of appropriate housing andoften a dependence on substances. Atrium supportsthese people to access short-term transitionalhousing and services that are relevant to theiroffending and short-term needs.Launched in 2019, Atrium is the rst of its kind inVictoria. Atrium has been created at a time whenVictoria's remand prison population increased by19% in the last ve years. This rise of unsentencedprisoners comes at a high social cost to theindividuals, their families, our communities and asubstantial economic price to the State.Access to the Atrium Housing and Support Programis available through referral by Magistrates’ CourtIntegrated Services Program (CISP). CISP has adedicated case manager for the Atrium Housing andSupport program, who provide case management toall program participants and acts as the key point ofcontact between the Court and Atrium.The first ofits kind19%Victoria’s remandprison populationhad increased"When you’ve seen what I’veseen in life, when anyone triesto help you – you’re alwayslooking for an angle. I still can’tbelieve Atrium’s only angle iscaring.”– Atrium clientACSOAnnual Report18/19

Employee locationsOur employeesVIC90.6%NSW2.9%QLD6.5%Our Board is led by a female Chair,and women hold 50% of executiveleadership roles.34%male66%femaleEmployment typebreakdownCasualOngoing66.2%Fixed term18.9%14.9%17ACSOAnnual Report18/19“I love workingwith my team, Ithink that wehave a reallygreat culture, andeveryone is verysupportive ofeach other.”– 2019 employeeengagement surveyOurPeopleWe’re proud to have a team who continuously live ourvalues and provide unwavering dedication to our clients,participants and community. Our people are vital tous, and the reason ACSO has been able to serve ourcommunity so brilliantly over 30 years.8OurPeople

ACSOAnnual Report18/19Client feedback for employeesIn May 2019, we implementedthe RateIt App, a system for ourclients to provide feedback abouttheir experience. Our ACSO-wideclient experience score is 9.3/10and our Net Promoter Score is +75from clients, clients’ familymembers and external stakeholdersformallysubmitted38compliments18engagement increasefrom 2017/20185%Engagementof ouremployees feelof our employees participatedin our June 2019 EmployeeEngagement Survey69% 88%engagedof our employees feel peoplefrom all backgrounds haveequal opportunities at ACSO91%“When I joinedACSO I requesteda small place formy daily prayer.ACSO supportedme by offeringme to utilise anyground floormeeting rooms."– 2019 employeeengagement surveyOurPeople

“This program has changed how I think and react toaddiction. I have gained strength and knowledge.Knowledge is strength! The positive impact this grouphas made is commendable.”– RateIt App feedbackDevelopment of ouremployeesof learning and development delivered inclinical and support areas (face to faceand online)3,404 episodesLeadership Development Programframework designed and approvedfrontline ACSOemployees stepping into10people leadership rolesNew partnership withSwinburne Universityfacilitating studentplacements and learning14 studentplacementshired35%“My team leaderknows I’m alwayslooking to learn. Sheis always givingme opportunitiesto grow as anemployee at ACSOand as a person. Icould not thankher enough for theefforts she hasgone to for me.”– 2019 employeeengagement surveyACSOAnnual Report18/19OurPeople19

ACSOAnnual Report18/1920FinancialPerformanceThe Revenue by source chart indicates the levelof funding ACSO has received from federal andstate governments, along with other sources ofrevenue. This is representative of the fact thatACSO’s work is only made possible through thewide range of partnerships. The Expenditure bypurpose chart shows ACSO’s focus on governanceand risk management and the investment wecontinue to make on the safety and wellbeing of ourIn 2019, our consolidated revenue was$53.5 million (2018: 43.3 million); up fromthe previous year by almost 24%.FinancialPerformance9employees. It also highlights the risk embedded inour programs and the effort we continue to maketo manage that risk.2019 was a good year for ACSO, resulting in anet surplus of $1.2 million (2018: 1.5 million). Wecontinue to be an organisation that uses prot forpurpose, by reinvesting into the community andour clients.Expenditure by purposeProgram Expenditure 81%Administration 12%Governance & RiskManagement 7%Revenue by sourceState Grants 93%Commonwealth Grants 4%Fees Received 2%Other Income 2%

$’0002014-152015-162016-172017-182018-19REVENUEGovernment funding & fees 24,504 28,818 36,716 37,626 45,319COATS brokerage 8,530 7,590 7,394 4,975 6,851Other income 789 1,010 787 704 1,27633,823 37,418 44,897 43,305 53,446EXPENDITUREEmployee benets 19,141 22,644 27,788 26,239 31,569COATS brokerage 8,530 7,590 7,394 4,975 6,851Depreciation & amortisation 974 1,192 1,341 1,257 2,265Rental expenses 1,027 1,165 1,421 1,602 1,654Other expenditure 4,396 5,314 7,542 7,958 10,07634,068 37,905 45,486 42,031 52,415NET SURPLUS/ (LOSS)BEFORE INTEREST(245) (487) (589) 1,274 1,031Interest received 501 345 241 217 250NET SURPLUS AFTERINTEREST256 (142) (348) 1,491 1,281$’000 2015 2016 2017 2018 2019CURRENT ASSETSCash & cash equivalents 14,025 12,597 11,734 14,722 20,917Trade receivables 465 397 1,986 1,509 780Other 964 715 1,046 975 2,76615,454 13,709 14,766 17,206 24,463NON CURRENT ASSETSIntangibles 380 503 732 1,642 709Plant & equipment 2,714 2,194 2,175 3,113 5,123Other - 20 1,840 1,887 203,094 2,717 4,747 6,642 5,85218,548 16,426 19,513 23,848 30,315LIABILITIESTrade & other payables 7,736 5,270 7,911 11,261 15,950Provisions 1,994 2,348 3,142 2,636 3,1349,730 7,618 11,053 13,897 19,083NET ASSETS 8,818 8,808 8,460 9,951 11,232Income & Expenditure Assets & LiabilitiesFinancialPerformanceACSOAnnual Report18/1921

Our2020-23Strategic PlanOur 2020-23Strategic Plan1022Our Valuesare passion for our work,belief in humanity, integrity inall we do and innovative spiritOur Visionis for a community whereeveryone has the opportunityto thrive, and prison truly isthe last resortOur Purposeis to strengthen the wellbeingof communities by advocatingfor and delivering serviceswhich divert people awayfrom the justice systemACSOAnnual Report18/19ACSO’s Strategic Plan outlines our priorities for the nextthree years and provides direction for the developmentof services and advocacy work we will undertake toachieve our Vision.

ACSOAnnual Report18/19Our2020-23Strategic Plan23SustainableGrowthWellbeing of ourPeopleInfluencingChangeInnovativeDesignOur systems and capabilitiesenable strong performance,financial strength andstrategic growth.Our people are safe, welland engaged with our OneACSO culture.Our research, clients andpartnerships will contributeto inclusive communitiesand criminal justice reform.Develop co-designedservices with which clientsare engaged and satisedEstablish our practice tobe inclusive, culturallyappropriate and responsiveto people from diversebackgroundsEnsure our programs effectpositive behaviour changeand improved quality of lifeEnsure our business functionsand systems are efcient,scalable and environmentallyresponsibleBuild sustained nancialhealth which enablesinvestment in people,infrastructure and innovationBecome a national providerof services aligned withour VisionAttract and retain thebest people by providingmeaningful and rewardingcareersBuild an engaging, inclusiveand diverse One ACSOcultureBecome industry leadersin the safety, care andwellbeing of our peopleActively advocate for changealigned to our vision usingdata, expertise and clientstoriesEstablish strategic, valuesaligned partnerships thatsupport criminal justicereform and better clientoutcomesPositively inuencecommunity perceptionson people with offendinghistoriesDevelop a body of evidencethat allows us to measure keyimpacts in order to design newprograms, inuence policy andadvocate for our clientsDesign a suite of evidence-based programs focused ondiversion and prevention ofreincarcerationIntroduce practice and digitalinnovations to enhance ourservices, systems anddata collectionOur organisation deliversinnovative services informedby evidence and enhancedby digital transformation.Meaningful ClientExperienceOur clients inform ourpractice and have a positiveexperience at ACSO.