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Your rightswww.thirrili.com.auThirrili is a proud Aboriginal and Torres Strait Islander Community Controlled Organisation and national provider of suicide postvention (after suicide) services.

Localised suicide postvention support for First Nations peoplesSince 2017, we’ve provided First Nations communities with suicide postvention support and assistance. Our service is Australia-wide, our model is exible and adapted to place based community needs. We provide meaningful postvention support, case coordination and advocacy. Communities that have been impacted by suicide or other traumatic incident, can invite us to bring our trauma informed expertise to share with them as they develop their self-determined futures.Based on strength and local knowledgeWe’re guided by: – knowledge of shared, collective, continuous ancestral connections – cultural ways of knowing, being, anddoing. Communities, families and individuals have their own ways of bereavement, practising culture and healing. We uphold these protective boundaries.You can call us, 24 hours a day, 7 days aweek, Australia-wide.Postvention responsesA postvention response happens after a suicide or other traumatic incident. Support is provided to communities, families and individuals of the loved one who passed or hasbeen seriously injured. This postvention support includes culturally immersed case management with a focus on social and emotional wellbeing and reducing the traumatic impacts of suicide or traumatic incident, and Community Innovation Plans which engage whole communities in planning what is required to prevent future suicides and traumatic incidents.Even though our suicide postvention support happens after, postvention is a form of suicide prevention. After a suicide, communities, families and individuals may be at higher risk of suicide. When timely, supportive and culturally safe responses are provided, communities have the tools and strategies required for one of the most difcult times in their family.Our community-led serviceYou will participate in all decisions concerning the support you receive.

Your rights We respect your rights as we support culturally led healing and trauma informed care for people, families and communities.Right to personal and family privacyThirrili treats personal and family information with respect, sensitivity and privacy. You decide what information you share with us. We do not share information with others without your permission.Right to freedom from discriminationWe work with Aboriginal and Torres Strait Islander peoples across Australia and respect all facets of identity and personal characteristics. Right to withdrawYou can withdraw from our service at any time. To avoid any misunderstanding we ask that withdrawals be made in writing by mail or email.LegislationThirrili adheres to the Privacy Act (1988), Freedom of Information Act (1982) and state and territory privacy laws to always protect personal information.No client information is released without consent, unless: – disclosure is required by law – the safety of the client/family or another person is at immediate risk.You maintain the right to access your personal information. However, there are some exceptions to this. For example: – where providing access would have an unreasonable impact on the privacy of others – we reasonably believe giving access would pose a serious threat to the life, health orsafety of any individual or public health orsafety. – denying access is required or authorised byor under an Australian law or a court/tribunal order.As a client of Thirrili, you have the right to: – make a complaint – appeal a decision – provide feedback – raise issues directly or have someone else do it on your behalf – be involved in the resolution of your complaint and be informed throughout the complaint process – withdraw a complaint at any time.DataWe keep conversations with clients private and protect their information.All data is de-identied prior to mandated government reporting.FeedbackWe invite communities, families, individuals andecosystem partners to provide feedback onour service. Feedback and complaints helps us work betterand improve our service.How to contact usContact us via our website:www.thirrili.com.auEmail us at:complaints@thirrili.com.auPhone us at:1800 805 801, 24/7 Australia-wideSend mail to:PO Box 41855, Casuarina NT 0811 Scan this QR code to visit our feedback form.

Working with families and communities after suicide1800 805 80124/7 Australia-wideFunded by the National Indigenous Australians Agency