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BETTER TOGETHER United Way of Pennsylvania Pennsylvania 211 2024 Impact Report

CONTENTS 03 President s Message 04 A Letter From Leadership 05 Empowering United Ways 06 Community Impact 07 Housing Partnerships 08 Advancing Digital Equity 09 Too Small to Fail 10 Supporting ALICE Families 12 Advancing State Advocacy 14 PA 211 in Action 18 UPMC For You 19 Our UWP Network 20 UWP and PA 211 Staff OUR MISSION United Way of Pennsylvania UWP and PA 211 mobilize communities to action so that every person can thrive Through deep connections across the Commonwealth we provide real time insights into community needs Together we lead with data driven evidence based solutions to meet critical challenges in health financial security youth opportunity and community resilience Our work is rooted in listening and responding quickly and with a strong network across all zip codes in Pennsylvania we re able to bring resources and people together to create lasting change Our mission is to champion United Way as a leader and partner in building more financially resilient families and thriving communities throughout Pennsylvania

PRESIDENT S MESSAGE In October the staff of United Way of Pennsylvania UWP and PA 211 gathered to reflect on our progress in 2024 A key theme of our work this year has been building stronger relationships both internally and with our members and partners to achieve greater success for Pennsylvania residents and the United Way network UWP and our member United Ways have increased awareness of ALICE households across the state Thanks to our efforts elected officials and policymakers now recognize ALICE and United Way s leadership in advocating for the economic mobility of these households We ve seen the impact of our work firsthand as state agency staff frequently share how our collective efforts have informed their understanding of ALICE community members The PA 211 network s success is built on 24 7 human connections which are strengthened by technology This year we ve expanded our partnerships including collaborations with DHS and PEMA for disaster response and case management tracking One highlight is our new integrated 211 988 coordinated entry mental health crisis center in Chester County We are also excited about upcoming projects to improve transportation and digital equity in partnership with PennDOT and the PA Broadband Development Authority Looking ahead to 2025 we ll continue to focus on Better Together our core approach to serving members and driving positive change across Pennsylvania This means showcasing the value of United Way and 211 s close alignment at the national state and local levels One key initiative is Connect PA which will address digital equity by combining United Way s trusted brand and recognized convening role with PA 211 s ability to catalogue and curate community resources related to affordable connectivity device access and digital literacy Better Together means unifying and resourcing our collective power to lead the way for change UWP is working on a policy initiative to address benefit cliffs and will champion policy change that helps ALICE families to advance toward financial stability We are working on a multi sector coalition to engage business partners because addressing benefit cliffs is critical both for economic mobility and for eligible workers to be able to fully participate in our economy Fixing benefit cliffs will help ease critical workforce shortages Better Together also means leveraging our collective power to lead change UWP is working on a policy initiative to address benefit cliffs which make it harder for ALICE families to achieve self sufficiency We re forming a multisector coalition including business partners to tackle this issue which is essential for economic mobility and workforce participation UWP remains committed to supporting these local United Ways by providing forums for sharing resources lessons and best practices We are also focusing on the Thriving United Way business model which emphasizes community leadership equitable impact diversified revenue and network engagement Additionally we ll support the rollout of our brand refresh and provide training and tools to strengthen fundraising efforts in 2025 UWP exists to empower local United Ways and raise awareness of our brand ensuring that the Pennsylvania network continues to thrive for the next 100 years and beyond maintaining our reach and impact across the Commonwealth KRISTEN ROTZ President UWP 3

A LETTER FROM LEADERSHIP BOARD CHAIR S MESSAGE Dear United Way friends Throughout our history United Way of Pennsylvania and our network have been a steadfast voice for underserved Pennsylvanians As the needs of our communities evolve our commitment to empowering and transforming lives remains unwavering Over the past year United Way of Pennsylvania has advanced our mission and strengthened the impact of the United Way network across the Commonwealth This initiative demonstrates our leadership in early literacy and our ability to create positive lasting change for families throughout Pennsylvania The collective impact of our partnerships with business community faith and government leaders continues to advance equitable access to health education and financial stability for all Pennsylvanians Reflecting on 2024 we recognize a year marked by challenges opportunities and hope Our impact is evident in the partnerships advocacy efforts and network support that have raised awareness of ALICE households in Pennsylvania and bolstered PA 211 s vital services Additionally we ve worked to bridge the digital divide by fostering access to digital literacy and broadband adoption for underserved communities These initiatives have contributed to the launch of a strategic brand refresh which will enhance our voice presence and advocacy in addressing the unique challenges facing Pennsylvania families Each of these efforts deepens our commitment to the core values uniting the United Way network in Pennsylvania A powerful example of our network s reach is our new partnership with the Clinton Foundation s Too Small to Fail initiative and the Barbara Bush Foundation for Family Literacy This partnership focuses on improving access to high quality early learning resources across the state It highlights how United Way s local presence and deep community connections enable us to activate quickly and effectively facilitated by United Way of Pennsylvania s statewide backbone support that maximize our reach and effectively serve a range of local communities As we move forward our collaborative approach ensures that we can tackle challenges that no organization can solve alone Together we will continue to make a meaningful difference in the lives of those we serve I want to express my gratitude to our Board of Directors and executive staff whose vision and leadership sustain our partnerships and empower Pennsylvania families The foundation of our past success combined with our shared vision for the future enables us to improve the lives and futures of our neighbors As you review this Annual Report please take pride in the collective success we ve achieved I hope you are inspired and energized for the year ahead as we renew our commitment to building thriving communities throughout Pennsylvania With gratitude ANDY DESSEL Board Chair UWP 4

EMPOWERING UNITED WAYS UWP and PA 211 are committed to addressing racism and inequity in Pennsylvania and are continually advancing our Equity Agenda led by the DEI Committee This living document outlines our efforts to build a Pennsylvania where all people can thrive 118 ATTENDEES Hosted successful Gathering United conference in Seven Springs PA 4 Provided orientation and NEW EXECUTIVE DIRECTORS CEOS onboarding support Launched the Resource Development Learning Series in Q3 3 TRAINING SESSIONS 5 TOOLKITS Provided digital toolkits templates and learning guides Gayle Young Receives Inaugural Distinguished Leader Award United Way of Lawrence County s Executive Director Gayle Young was awarded the inaugural Distinguished Leader Award created by UWP member chief professional officers to honor a peer for exceptional leadership innovation and dedication to the mission and vision of the Pennsylvania network of local United Ways Gayle proactively reaches out to support new local United Way directors and empowers her staff to participate in network leadership roles She is a passionate advocate for ALICE and for her community and has led United Way s efforts to deliver equitable community impact by addressing the needs of her community 5

COMMUNITY IMPACT GRANT FUNDING AT A GLACE UWP continues to transform lives through strategic grant funding that addresses some of the most pressing challenges faced by communities across the Commonwealth In the most recent funding cycle UWP allocated resources upwards of 4 12 million to a variety of critical areas reflecting our commitment to creating a healthier safer and more equitable Pennsylvania Here s a closer look at the funding priorities and the impact they aim to achieve 40 27 Homelessness Housing Security PA 211 22 Vaccine Hesistancy 10 1 Early Childhood Education Other ADVOCATING FOR EARLY LEARNING EXCELLENCE ELPA UNITED WAY UWP is championing early learning initiatives through the Early Learning PA ELPA advocacy campaigns Supported by grants from the William Penn Foundation and Vanguard these efforts aim to expand access to high quality Pre K programs improve child care availability and support and stabilize the child care sector ensuring every available Pennsylvanian can participate in the workforce to their fullest desire PARTNERS Berks County Bucks County Greater Lehigh Valley Lancaster County By engaging community leaders families and advocates UWP Poconos Mountains builds awareness and support for increased state investment in early childhood education At the same time UWP demonstrates the importance York of a stable and thriving child care workforce to Pennsylvania s economy as well as the financial security of all working households with children These initiatives focus on elevating public understanding of the critical role early learning and child care providers play in child development and supporting parents employment and income while mobilizing diverse stakeholders to drive meaningful change Through this work UWP is strengthening youth opportunities and enhancing financial security for all working Pennsylvanians including those in the child care workforce 6

HOUSING PARTNERSHIPS The collective impact of the HUD PHARE and Home4Good Grants would not be possible without the dedicated work of our housing partners across the state UWP extends its gratitude to these organizations which work tirelessly to address homelessness and housing insecurity offering critical support services that help individuals and families find stability This year funds from these grants support the work of Eastern Pennsylvania Continuum of Care and Western Pennsylvania Continuum of Care regional organizations that play a central role in coordinating housing resources and services across vast areas of the state HOUSING PARTNERS As a part of our work with the CoCs UWP provides funding to several local organizations to support their unwavering commitment to housing assistance and homelessness prevention Center for Community Action Clinton County Housing Authority Community CARES Cumberland County Housing Redevelopment Authority Domestic Violence Intervention of Lebanon County Housing Coalition of Cumberland County Lehigh Conference of Churches Mifflin Juniata County Human Services Pocono Mountains United Way Servants to All STEP Inc United Way of the Greater Lehigh Valley Union Snyder Community Action Agency STEP Inc Women s Help Center 211 PROVIDERS In addition we recognize the PA 211 network of providers who provide Coordinated Entry services throughout the state PA 211 East United Way of Lancaster County PA 211 Northeast Family Service Association of Northeast PA PA 211 South Central CONTACT Helpline PA 211 Southwest PA United Way of Southwestern PA PA 211 Chester County Chester County Human Needs Network Each of these partners plays a vital role in helping Pennsylvanians secure safe and stable housing From emergency shelters to long term supportive housing these organizations are making a tangible difference in the lives of countless individuals and families by providing resources case management and compassionate care These housing initiatives are more than just grants they are lifelines that provide stability dignity and hope to individuals and families facing housing insecurity Kim Amsler UWP Director of Mission Advancement 7

ADVANCING DIGITAL EQUITY BRIDGING THE DIGITAL DIVIDE UWP and PA 211 play pivotal roles in advancing digital equity across Pennsylvania aligning their efforts with the State Digital Equity Plan Recognizing the critical need for reliable broadband access and digital navigation resources UWP and PA 211 collaborate to bridge the digital divide particularly in underserved communities United Way of Greater Philadelphia and Southern New Jersey followed by United Way of Southwestern PA trailblazed a model for how PA 211 can serve as a digital navigation hub connecting residents with tools training and support to increase broadband adoption Leveraging our network s trusted brand reputation and convener role UWP is applying for grants to increase the financial capacity necessary to manage and implement largescale digital equity initiatives These models will work in regional hubs focused on helping community based organizations develop mission aligned programming for digital skills Together with PA 211 s established infrastructure we can empower communities to access essential services participate in the economy and enhance their quality of life in an increasingly connected world LOOKING AHEAD PA 211 is partnering with the PBDA to advance the state s Digital Equity Plan by streamlining resource access and data management to bridge the digital divide Key efforts include cleaning and integrating Digital Navigation resources creating the Connect PA website to help the public find programs and developing a DOMO data dashboard to track outcomes and guide decision making These initiatives empower communities with reliable datadriven tools engage agencies in outcome tracking and establish a seamless closed loop referral system for maximum impact EXPANDING OPPORTUNITIES Shaped broadband expansion by representing United Way in the PA Broadband Development Authority s PBDA working group influencing community engagement strategies and digital equity planning Built partnerships with the Keystone Internet Coalition and major ISPs positioning United Way as a key convener for digital equity DIGITAL EQUITY ADVOCACY UWP s advocacy shaped the low and middleincome affordability standards which are heavily weighted in the scoring of ISP applications for more than 1 billion in Broadband Equity Access and Deployment funding UWP uplifted the value of community anchor institutions for equitable access and the needs for supports such as child care for the new broadband infrastructure workforce AFFORDABLE CONNECTIVITY PA 211 supports digital navigation programs in Southwest and Southeast PA connecting individuals to trained specialists who can assess their digital access needs and refer them to local programs offering free or low cost internet discounted devices or digital skills training Additionally UWP hopes to play a critical role in the Digital Equity Consulting Corps DECC assisting local organizations and communities in identifying and addressing barriers to digital inclusion Through customized solutions such as resource mapping data visualization training and asset updates UWP ensures the DECC s efforts are tailored to meet the unique needs of Pennsylvanians driving sustainable progress in broadband access and digital equity across the state The work we will be doing brings together the best of PA 211 s expertise curating community resources and providing ease of access to the public with United Way s trusted brand reputation and convener role helping to bring all stakeholders together to support digital equity 8

TOO SMALL TO FAIL Too Small to Fail the early education initiative of the Clinton Foundation launched a commitment to reach families across Pennsylvania with information and tools to support early literacy in partnership with the Barbara Bush Foundation for Family Literacy BBF and United Way of Pennsylvania UWP Secretary Hillary Rodham Clinton made the announcement at the Clinton Global Initiative 2024 Annual Meeting This announcement will catalyze 250 activations across the Commonwealth through 2026 These activations focus on three main strategies PEOPLE Training trusted messengers to talk with families about the importance of talking reading and singing with their children PLACES Transforming everyday spaces such as laundromats playgrounds health clinics grocery stores hiking trails and community centers into vibrant early learning opportunities for children and families to talk read and sing with each other RESOURCES Providing families with high quality early learning resources and children s books UWP will spearhead this campaign by engaging the expertise of our local United Ways to pilot activations in six local markets with plans for further expansion and opportunities across the state Each participating United Way will receive a 15 000 grant for planning and implementation along with national state and local press Too Small to Fail and the BBF together will support the continuum of early literacy for children with Too Small to Fail focused on 0 5 year olds and BBF focused on school aged children and their parents caregivers providing the campaign with specific resources to reach children at different ages and their families Initial funding to build this campaign was provided by the William Penn Foundation and Grable Foundation and other partners include the Laundry Cares Foundation and Playful Learning Landscapes Action Network This statewide initiative builds upon Too Small to Fail s work in other states across the country including campaigns in Michigan New York and burgeoning work in California For the first year the campaign will pilot in six local United Way regions Bucks County Capital Region Lycoming County Southern Alleghenies Venango Titusville Region Wyoming Valley 9

SUPPORTING ALICE FAMILIES PATHWAYS TO OPPORTUNITY UWP is laying the groundwork for a benefit cliff advocacy campaign The necessity of policy change is indicated by the ALICE data to address situations where modest income increases result in reduced access to essential benefits leaving households financially worse off despite earning more known as a benefit cliff UWP was awarded an initial 300 000 over the next three years to spearhead the developing Pathways to Opportunity campaign This is the first step in resourcing a statewide campaign which will require funding for UWP s leadership role in policy development coalition building and community engagement and research to highlight the effects of benefit cliffs Pathways to Opportunity is built on the vision of aligning public policy with the needs of both workers and businesses By advocating for solutions like expanded child care subsidies state level earned income tax credits and support for affordable healthcare access the campaign seeks to stabilize workforce enablers incentivize income growth and create sustainable economic mobility for Pennsylvania families BENEFIT CLIFF CALCULATOR UWP s Benefit Cliff Calculator developed through a pro bono partnership with Deloitte offers personalized assessments of how public benefits supplement income and how wage changes affect net income Increasing understanding of eligibility for various benefits and tax credits plays a crucial role in promoting financial stability With this tool low and middle income households and their coaches case managers have accurate information for decision making which leads to financial empowerment UWP is in the process of digitizing this tool and expanding statewide access to empower organizations to better serve their communities and help build financially resilient families BENEFIT CLIFF KEYNOTE ADDRESS 2024 PA DATA USER CONFERENCE In May UWP s Public Policy Director Phil Falvo delivered the keynote address at the 2024 PA Data User Conference presenting United For ALICE Use Cases Insights for Pennsylvania He shared how data from the new ALICE report informs UWP s public policy agenda and drives strategic decisions statewide The conference brings together experts in demography census data mapping and social science research representing the most comprehensive symposium on data and demographics in Pennsylvania For the United Way network this is a great opportunity to generate interest in ALICE data amongst social scientists in the Commonwealth At the same time we have the chance to unveil the findings from our latest ALICE Report and talk about policy solutions our network is supporting at the state and federal levels 10

ALICE COUNCIL OF PARTNERS ALICE Council of Partners ACOP is a coalition of organizations committed to improving financial stability for Pennsylvania s ALICE population ACOP provides members with access to the latest data on population trends and statewide initiatives fostering collaboration on strategies to address the challenges faced by struggling households WORKFORCE DEVELOPMENT SYMPOSIUM ACOP MEMBERS Earlier this year Phil Falvo UWP s Public Policy Director delivered a keynote address titled ALICE Meet Workforce Development at the Pennsylvania Workforce Development Association Leaders Symposium As an ACOP member they are dedicated to addressing the needs of Pennsylvania s working families In his address Phil introduced the Workforce Development leaders to ALICE shared barriers to employment and facilitated a discussion about potential solutions This conversation is vital for workforce development leaders as it highlights the unique challenges faced by ALICE households and offers insights into how workforce development strategies can better address their needs leading to more sustainable employment and economic stability for working families CITY LIMITS FOUNDATION 11

ADVANCING STATE ADVOCACY UWP HILL DAY UWP and PA 211 work tirelessly to ensure Pennsylvanians have access to vital resources and support Ahead of the 2024 state budget passage UWP joined PA 211 volunteers and frontline workers at Hill Day to highlight the essential role of PA 211 The day included a press conference meetings with 33 state legislators and a legislative reception With housing and shelter as the top requested needs PA 211 remains a lifeline available 24 7 to all residents UWP advocated for increased state funding to expand PA 211 s impact Building on an initial 4 million investment from the Commonwealth in the 2022 23 budget that improved services and response times UWP requested an increase from 750 000 to 2 million to sustain this vital resource and better serve families in need Despite the overwhelming public support the 2024 2025 state budget passed without an increase in funding for the sixth year in a row which will continue to intensify the barriers faced by Pennsylvanians through increased wait times and reduced access to critical services Despite the setback PA 211 remains committed to serving our neighbors tirelessly and telling the story of our communities across the commonwealth In addition to funding for 211 UWP also advocated for the Earned Income Tax Credit EITC to help working families This solution will be immensely helpful to ALICE families Though wages for the lowest paid jobs have risen across the country at the fastest rate in four decades the number of households struggling to get by in Pennsylvania grew by more than 106 000 from 2021 to 2022 Since 2010 the number of working Pennsylvania households that were struggling to afford a basic needs budget increased by a net of about 270 000 households According to a recent update from UWP and our research partner United For ALICE data from 2022 depicts the highest number of households struggling to make ends meet a total of more than 2 1 million households or 41 During the 2023 24 Legislative Session UWP supported bipartisan bicameral introduction of HB 1272 PN 1389 Sappey and Senate Bill 848 PN 1000 Culver which created a 25 refundable state EITC One of the proposals HB 1272 was passed by the PA House of Representatives by a bipartisan vote of 122 81 Neither bill received consideration in the Senate Throughout the latter part of the legislative session the rebranded Working Pennsylvanians Tax Credit gained support and recognition from various nonprofit partners and a bipartisan group of legislators At the same time the public policy team has cultivated a strong coalition of supporters who will be integral to future efforts 33 MEETINGS HELD with state legislators during Hill Day 12

PUBLIC POLICY PARTNER ADVOCATES This year UWP advocated for more investments in Pre K Counts Head Start and high quality child care Six local United Ways joined UWP in our support of the Pre K for PA and Start Strong PA campaigns While our budgetary requests came up short we consistently connected with 39 Senators and Representatives across the Commonwealth to share UWP s message on the need for access to high quality affordable child care for working households in PA FEDERAL POVERTY LINE ACT The Federal Poverty Line Act H R 6639 was introduced by Congressman Kevin Mullin CA 15 in 2023 The goal of the legislation was to modernize the Federal Poverty Line to reflect the cost of living in different regions and keeping up with changing household spending This update is critical to ensuring federal assistance programs adequately support families especially ALICE households who are struggling to meet basic needs The public policy team provided direct feedback about the gaps in basic needs support in the bill to the Congressman s staff After several conversations the Congressman s staff asked UWP for help identifying a bipartisan cosponsor from Pennsylvania to the legislation Thanks to the existing relationship with United Way of Bucks County Congressman Bryan Fitzpatrick PA 1 signed onto the bill UWW POLICY FORUM AND HILL DAY UWP s Kristen Rotz and Phil Falvo joined by Maggie Walters from United Way of Greater Lehigh Valley represented Pennsylvania at the UWW Policy Forum and Hill Day in Washington They met with six Congressional offices including Representatives Susan Wild Brian Fitzpatrick Chris Deluzio Mike Kelly and Senators Bob Casey and John Fetterman to advocate for key federal priorities These included funding for 211 through the HELP Act extending the Affordable Connectivity Program for broadband access expanding the Child Tax Credit and the Earned Income Tax Credit and opposing cuts to the SNAP program proposed in the House version of the Farm Bill The team was well prepared with data on each of these topics and was able to offer Pennsylvania specific fact sheets on the impacts of our policy priorities Our efforts led to increased interest in co sponsorship of the HELP Act and strengthened connections positioning United Way and PA 211 as vital resources for community data and support 13

PA 211 IN ACTION GET CONNECTED Every day individuals contact PA 211 to access information and referrals to crisis and emergency counseling disaster assistance food health care and insurance assistance stable housing utility payment assistance employment services veteran services and child care and family services No matter the situation the specialists at PA 211 listen identify underlying problems and connect people in need with resources and services in their community that improve their lives For more in depth data or regional insights explore pa211 org dashboards 203 760 Contacts Made 672 040 Referrals Made 567 000 People accessed resources via pa211 org 1 5M Searches for resources on pa211 org 9 854 Live Chats on pa211 org 49 Live Chats Utilized Translation Feature PA 211 has been recognized as a leader in the community and is proud to be a voice at key events and summits this year Vice President Emily Aubele had the opportunity to represent PA 211 at the following events Inform USA Conference Hosted a breakout session with LinkLive partners on the role of communication innovation and collaboration in preparing for the future needs of the 211 system UWW and AI Accelerator Group Webinar Co chaired a discussion featuring Dr Christopher Longhurst and Dr Karandeep Singh of UC San Diego Health exploring current and future applications of AI in healthcare and systems of care with a focus on ethical considerations and 211 s critical role in leveraging AI for community benefit PA DOH 2024 Health Equity Summit Participated in a panel addressing housing and homelessness alongside experts from the Pennsylvania Housing Finance Agency and UPMC to discuss strategies for eliminating health disparities by 2030 14

PA 211 PROGRAMS VOLUNTEER INCOME TAX ASSISTANCE VITA In 2024 PA 211 expanded its support for the VITA program scheduling 20 012 tax appointments across 21 counties up from 17 in 2023 VITA provides free tax preparation to qualified individuals including many ALICE households helping hardworking families keep more of their income With an average statewide tax return of 1 594 these refunds often provide critical financial relief for basic needs like housing child care and transportation Through PA 211 s scheduling support which offered an average wait time of just 40 seconds and a low abandonment rate of 3 PA 211 made it faster and easier for Pennsylvanians to access free tax assistance empowering communities and fostering financial stability statewide DELIVERING INNOVATIVE SOLUTIONS PA 211 is proud to deliver innovative solutions tailored to meet the unique needs of communities across Pennsylvania In partnership with United Way of Wyoming Valley and Family Service Association of NEPA PA 211 supports Parent Support Line a vital new program connecting parents and caregivers in the Wyoming Valley to essential resources and guidance This initiative is just one way PA 211 addresses local challenges empowering families and creating stronger more resilient communities statewide PA 211 REGIONAL CONTACT CENTERS PA 211 SOUTHWEST Pittsburgh Operated by United Way of Southwestern Pennsylvania Serving the SW NW and SE Regions PA 211 SOUTHCENTRAL Harrisburg Operated by Contact Helpline 15 PA 211 NORTHEAST Wilkes Barre Operated by Family Service Association of Northeastern PA PA 211 EAST Lancaster Operated by United Way of Lancaster County PA 211 HUMAN NEEDS NETWORK Chester County Operated by Chester County Department of Human Services Counties served by the SW SC or NE regions

PA 211 IN ACTION GET HELP In a year marked by resilience and collaboration PA 211 has played a crucial role in supporting Pennsylvanians facing unexpected crises from natural disasters to infrastructure failures PA 211 s swift coordinated responses have connected communities and fostered stability and recovery statewide Water Distribution During Cumberland County Water Advisory When a water main break disrupted service for 42 000 Cumberland County residents PA 211 partnered with the Pennsylvania Emergency Management Agency to coordinate 113 urgent water deliveries over one weekend ensuring access to safe drinking water PA 211 s Resource Navigators meticulously confirmed delivery locations and managed logistics to ensure timely assistance for immediate needs Union Township Tornado Clean Up Efforts After an EF2 tornado hit Washington County carving a nearly 6 mile path of destruction through Union Township PA 211 quickly established a dedicated phone line and coordinated cleanup efforts partnering with volunteer groups like Team Rubicon and Southern Baptist Disaster Relief to clear debris and restore access to homes Thanks to the swift action from partner organizations volunteers and PA 211 s coordination residents received much needed relief and support during a time of crisis Case Management Services Intake for Flood Relief in North Central PA Following major flooding across north central Pennsylvania PA 211 conducted intake and enrollment for case management services working alongside local and state agencies to connect residents to available relief programs and services for emergency housing food and financial aid Erie County Snowstorm Recovery During the Erie County snowstorm PA 211 collaborated with emergency services to support community safety and recovery efforts While volunteer assistance was organized PA 211 gathered community needs to connect with local volunteers as they became available EXPERTS IN THE FIELD PA 211 s Vice President Emily Aubele presented Leveraging PA 211 for Disaster Response and Community Recovery at the 2024 Keystone Emergency Management Association conference expounding on PA 211 s critical role in emergencies With a trusted network of 11 119 agencies 34 890 programs and 21 427 service sites PA 211 connects Pennsylvanians to essential services when disaster strikes Emily highlighted PA 211 s traumatrained staff and Survivor Connect program which enables survivors to register their recovery needs and securely connect with vetted support services ensuring no one is left behind in the recovery process PA 211 stands as a lifeline for resilience helping communities rebuild and recover in times of crisis 16

PA 211 PARTNERSHIPS PA 211 and Chester County Creates Human Needs Network PA 211 PennDOT Expand Transportation Access via ICAM Grant PA 211 and Chester County have partnered to provide county residents with a one stop shop for assistance with basic needs and mental health services The Human Needs Network serves as a central hub bringing together government agencies nonprofit organizations and community groups to address a wide range of issues including housing food insecurity mental health substance abuse and employment assistance By leveraging the expertise and resources of these partners the network aims to streamline access to services and ensure no one falls through the cracks PA 211 services in Chester County includes a dedicated call center online chat and mobile app allowing residents to quickly find and connect with relevant programs and services The call center also houses the 988 and mobile mental health contact center Both 988 and mobile mental health use the 211 Community OS system to close the loop with local agencies and hospitals as well as on site resource assistance to individuals and families This PA 211 988 and Mental Health Services partnership is the first of its kind in PA allowing for seamless integration of services and referral pathways within the region Chester County United Way United Way of Greater Philadelphia and Southern New Jersey and United Way of Southwestern PA provided essential support and guidance in the Network s its development and the launch The Pennsylvania Department of Transportation PennDOT has been awarded funding through the Innovative Coordinated Access and Mobility ICAM grant program to improve the Find My Ride program This web based platform is designed to serve as a comprehensive onestop shop for human services transportation across the state enabling individuals to easily find and book transportation services As part of this initiative the project will integrate PA 211 s statewide system with Find My Ride streamlining access to transportation resources for residents in need PA 211 will play a pivotal role in expanding the reach of transportation services by ensuring that individuals can connect with mobility solutions efficiently The partnership will enhance the platform s functionality allowing users to access transportation options alongside vital community services and resources promoting better coordination and ease of use for Pennsylvanians particularly those in rural and underserved areas This collaboration aligns with the goals of the ICAM grant program which focuses on advancing innovative mobility solutions and improving the accessibility of transportation services for all especially those with disabilities older adults and low income individuals Through this integrated approach PennDOT and PA 211 will empower more residents to access the transportation they need to live independently and participate fully in their communities 24 370 REFERRALS MADE Through the 211 Chester County Resource Navigators since opening operations on April 14 2024

UPMC FOR YOU IMPROVING HEALTH OUTCOMES PA 211 and UPMC FFoorr YYoouu launched a 12 month pilot program in 2023 to connect UPMC FFoorr YYoouu members to resources to address social determinants of health SDOH needs through the PA 211 statewide referral database The collaboration commits dedicated resources including extensive member level engagement to specifically serve UPMC FFoorr YYoouu members The success of this program has led to its extension through 2024 Offering members access to community based supports can help to mitigate SDOH needs which are often predictors of an individual s health outcomes and well being If unaddressed SDOH needs can lead to disparities in care poor health outcomes and a significant economic burden on vulnerable populations UPMC FFoorr YYoouu a Medicaid physical health managed care plan that is part of a family of health insurance and benefits management products and services offered by UPMC Insurance Services Division currently serves more than 594 000 eligible Pennsylvanians Through the PA 211 closed loop referral system UPMC FFoorr YYoouu ss Resource Navigation Hub connects its Medicaid members to PA 211 s dedicated team of navigators who help individuals connect with community organizations that meet specific member needs The referral system tracks and follows up on referrals to help ensure that individuals receive the support they need UPMC FFoorr YYoouu ss collaboration is unique in that it provides its members access to a dedicated PA 211 team and extensive member level engagement and one on one service 3 200 Total number of MEMBERS SERVED through Q3 2024 19 57 Average call answer time IN SECONDS 2024 TOP NEEDS BY QUARTER Utilities 250 200 150 100 144 109 128 50 0 Q1 Housing Food Insecurities 181 163 190 204 170 145 Q2 Q3 SDOH Needs The Number of requests based on the SDOH Needs by Month Clothing Community Support Education Employment Financial Assistance Food Insecurities Housing Transportation 300 250 200 150 100 50 0 Q4 2022 Q1 2023 Q2 2023 Q3 2023 Q4 2023 Q1 2024 Q2 2024 Q3 2024

OUR UWP NETWORK We re deeply grateful for the dedication of our member United Ways and the outstanding leadership from the UWP and PA 211 Boards of Directors Together we re creating lasting impact and empowering communities across Pennsylvania to thrive Thank you for your commitment and vision UNITED WAY OF PENNSYLVANIA MEMBERS Centre County United Way Chester County United Way Clearfield Area United Way Clinton County United Way DuBois Area United Way Greene County United Way Huntingdon County United Way Lycoming County United Way Pocono Mountains United Way Schuylkill United Way Susquehanna Valley United Way United Fund of Warren County United Way of Franklin County United Way of Adams County United Way of Beaver County United Way of Bedford County United Way of Berks County United Way of Bradford County United Way of Bucks County United Way of Carlisle and Cumberland County United Way of Clarion County United Way of Greater Hazleton United Way of Greater Philadelphia and Southern New Jersey United Way of Indiana County United Way of Lackawanna Wayne and Pike Counties United Way of Lancaster County United Way of Lawrence County United Way of Lebanon County United Way of Mifflin Juniata United Way of Southwestern Pennsylvania United Way of the Capital Region United Way of the Greater Lehigh Valley United Way of the Shippensburg Area United Way of the Southern Alleghenies United Way of the Titusville Region United Way of Venango and Titusville Region United Way of Washington County United Way of Wyoming Valley United Way of York County UNITED WAY OF PENNSYLVANIA BOARD OF DIRECTORS Andy Dessel Chair Ron Frick Vice Chair Carrie Amann Treasurer Marissa Christie Assistant Treasurer Kristen Rotz Secretary Michael Albert Steve Catanese Lynda Culver Neil DiBiase Ben Eison Tim Fatzinger Angela Ferritto Serina Gaston Dan LaVallee Adrienne Mael Beck Moore Greg Moreland Lynetter Praster Will Price Jennifer Reis Chirs Saello Judy Schwank Brooke Smith Joan Smith Reese Karen Struble Myers Michael Tukeva Gayle Young PA 211 BOARD OF DIRECTORS Jennifer Wintermyer Chair Donna Clark Vice Chair Treasurer Desha Dickson Secretary David Botero Sally Ellwein Kristin Gehris Kathy Gillespie Mike Jaruszewicz Marie Kirkpatrick Stefani McAuliffe Andrea Murray Ashley Pollard Matt Stoops Joanne Troutman Aimie Voelker 19

UNITED WAY OF PENNSYLVANIA STAFF Kristen Rotz President Kim Amsler Director of Mission Advancement Philip Falvo Public Policy Director Destinie Belton Hills Office Coordinator Ashley Leary Member Services Manager Melody Zimmerman Policy and External Affairs Manager PA 211 STAFF Emily Aubele Vice President of PA 211 Kyle Vickers Director of Network Operations Sam Beard Website and Technology Coordinator Jessica Echevarria Quality Assurance and Community Engagement Manager Kemi Ekunkoya Social Determinants of Health Project Manager Amanda McNaughton Website and Technology Manager uwp org pa211 org 717 238 7365 unitedwayofpa pa211gethelp