2024 UWP Annual Report : simplebooklet.com

CONTENTSPresident’s Message03... 04... 05...06...07...08...09...10...12...14...18...19...20...OUR MISSIONUnited Way of Pennsylvania (UWP) and PA 211 mobilize communities to action so that every personcan thrive. Through deep connections across the Commonwealth, we provide real-time insights intocommunity needs. Together, we lead with data-driven, evidence-based solutions to meet criticalchallenges in health, financial security, youth opportunity, and community resilience. Our work is rootedin listening and responding quickly, and with a strong network across all zip codes in Pennsylvania, we’reable to bring resources and people together to create lasting change.Our mission is to champion United Way as a leader and partner in building morefinancially resilient families and thriving communities throughout Pennsylvania.A Letter From LeadershipEmpowering United WaysCommunity ImpactHousing PartnershipsAdvancing Digital EquityToo Small to FailSupporting ALICE FamiliesAdvancing State AdvocacyUPMC For YouPA 211 in ActionOur UWP NetworkUWP and PA 211 Staff

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3PRESIDENT’S MESSAGEIn October, the staff of United Way ofPennsylvania (UWP) and PA 211 gathered toreflect on our progress in 2024. A key theme ofour work this year has been building strongerrelationships—both internally and with ourmembers and partners—to achieve greatersuccess for Pennsylvania residents and theUnited Way network.UWP and our member United Ways haveincreased awareness of ALICE householdsacross the state. Thanks to our efforts, electedofficials and policymakers now recognize ALICEand United Way’s leadership in advocating forthe economic mobility of these households.We've seen the impact of our work firsthand, as state agency staff frequently share how ourcollective efforts have informed theirunderstanding of ALICE community members.The PA 211 network’s success is built on 24/7human connections, which are strengthened by technology. This year, we’ve expanded ourpartnerships, including collaborations withDHS and PEMA for disaster response and casemanagement tracking. One highlight is our newintegrated 211/988/coordinated entry/mentalhealth crisis center in Chester County. We arealso excited about upcoming projects toimprove transportation and digital equity in partnership with PennDOT and the PA Broadband Development Authority.Looking ahead to 2025, we’ll continue to focus“Better Together”—our core approach to servingmembers and driving positive change acrossPennsylvania. This means showcasing the valueof United Way and 211’s close alignment at thenational, state, and local levels. One key initiativeis Connect-PA, which will address digital equityby combining United Way’s trusted brand andrecognized convening role, with PA 211’s abilityto catalogue and curate community resourcesrelated to affordable connectivity, device access,and digital literacy.Better Together means unifying and resourcingour collective power to lead the way for change.KRISTEN ROTZPresident, UWPUWP is working on a policy initiative to addressbenefit cliffs, and will champion policy changethat helps ALICE families to advance towardfinancial stability. We are working on a multi-sector coalition to engage businesspartners, because addressing benefit cliffs iscritical both for economic mobility, and foreligible workers to be able to fully participate inour economy. Fixing benefit cliffs will help easecritical workforce shortages. “Better Together” also means leveraging ourcollective power to lead change. UWP is working on a policy initiative to address benefitcliffs, which make it harder for ALICE families toachieve self-sufficiency. We’re forming a multi-sector coalition, including business partners, totackle this issue, which is essential for economicmobility and workforce participation.UWP remains committed to supporting theselocal United Ways by providing forums forsharing resources, lessons, and best practices.are also focusing on the Thriving United Waybusiness model, which emphasizes communityleadership, equitable impact, diversified revenue,and network engagement. Additionally, we’llsupport the rollout of our brand refresh andprovide training and tools to strengthenfundraising efforts in 2025.UWP exists to empower local United Ways andraise awareness of our brand, ensuring that thePennsylvania network continues to thrive for the next 100 years and beyond, maintaining ourreach and impact across the Commonwealth.onWe

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4BOARD CHAIR’S MESSAGEDear United Way friends,Throughout our history, United Way of Pennsylvania and our network have been asteadfast voice for underserved Pennsylvanians.As the needs of our communities evolve, ourcommitment to empowering and transforminglives remains unwavering. Over the past year,United Way of Pennsylvania has advanced ourmission and strengthened the impact of theUnited Way network across the Commonwealth.Reflecting on 2024, we recognize a year markedby challenges, opportunities, and hope. Ourimpact is evident in the partnerships, advocacyefforts, and network support that have raisedawareness of ALICE households in Pennsylvaniaand bolstered PA 211’s vital services. Additionally,we’ve worked to bridge the digital divide byfostering access to digital literacy and broadbandadoption for underserved communities. These initiatives have contributed to the launchof a strategic brand refresh, which will enhanceour voice, presence, and advocacy in addressingthe unique challenges facing Pennsylvaniafamilies. Each of these efforts deepens ourcommitment to the core values uniting theUnited Way network in Pennsylvania.A powerful example of our network’s reach is ournew partnership with the Clinton Foundation’sToo Small to Fail initiative and the BarbaraBush Foundation for Family Literacy. Thispartnership focuses on improving access to highquality early learning resources across the state.It highlights how United Way’s local presenceand deep community connections enable us toactivate quickly and effectively, facilitated byUnited Way of Pennsylvania’s statewidebackbone support that maximize our reach andeffectively serve a range of local communities.This initiative demonstrates our leadership inearly literacy and our ability to create positive,lasting change for families throughoutPennsylvania. The collective impact of our partnershipswith business, community, faith, andgovernment leaders continues to advanceequitable access to health, education, andfinancial stability for all Pennsylvanians.As we move forward, our collaborative approachensures that we can tackle challenges that noorganization can solve alone. Together, we willcontinue to make a meaningful difference in thelives of those we serve. I want to express mygratitude to our Board of Directors and executivestaff, whose vision and leadership sustain ourpartnerships and empower Pennsylvaniafamilies. The foundation of our past success,combined with our shared vision for the future,enables us to improve the lives and futures ofour neighbors.As you review this Annual Report, please takepride in the collective success we’ve achieved. Ihope you are inspired and energized for the yearahead as we renew our commitment to buildingthriving communities throughout Pennsylvania.With gratitude,A LETTER FROM LEADERSHIPANDY DESSELBoard Chair, UWP

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UWP and PA 211 are committed to addressing racism and inequity in Pennsylvania and are continuallyadvancing our Equity Agenda, led by the DEI Committee. This living document outlines our efforts tobuild a Pennsylvania where all people can thrive.5Gayle Young Receives Inaugural Distinguished Leader AwardEMPOWERING UNITED WAYSHosted successfulGathering Unitedconference in Seven Springs, PA118ATTENDEES4NEW EXECUTIVEDIRECTORS/CEOSProvidedorientation andonboardingsupportProvided digital toolkits,templates, andlearning guides 5TOOLKITSLaunched theResourceDevelopmentLearning Seriesin Q33TRAININGSESSIONSUnited Way of Lawrence County's Executive Director, Gayle Young, was awarded the inaugural DistinguishedLeader Award, created by UWP member chief professionalofficers to honor a peer for exceptional leadership, innovation,and dedication to the mission and vision of the Pennsylvanianetwork of local United Ways. Gayle proactively reaches out to support new local United Way directors and empowers her staff to participatein network leadership roles. She is a passionate advocate forALICE and for her community, and has led United Way’sefforts to deliver equitable community impact by addressingthe needs of her community.

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10%Early ChildhoodEducationHomelessness &Housing Security40%27%PA 211Vaccine Hesistancy22%1%Other6UWP continues to transform lives through strategic grant funding that addresses some of the mostpressing challenges faced by communities across the Commonwealth. In the most recent funding cycle,UWP allocated resources upwards of $4.12 million to a variety of critical areas, reflecting ourcommitment to creating a healthier, safer, and more equitable Pennsylvania. Here’s a closer look at thefunding priorities and the impact they aim to achieve.GRANT FUNDING AT A GLACECOMMUNITY IMPACTELPA UNITED WAYPARTNERS: Berks CountyBucks CountyGreater Lehigh ValleyLancaster CountyPoconos MountainsYorkADVOCATING FOR EARLY LEARNING EXCELLENCEUWP is championing early learning initiatives through the Early Learning PA (ELPA) advocacy campaigns. Supported by grants from the William Penn Foundation and Vanguard, these efforts aim to expand access to high-quality Pre-K programs, improve child care availability, and support and stabilize the child care sector, ensuring every available Pennsylvanian can participate in the workforce to their fullest desire.By engaging community leaders, families, and advocates, UWP builds awareness and support for increased state investment in early childhood education. At the same time, UWP demonstrates the importance of a stable and thriving child care workforce to Pennsylvania’s economy as well as the financial security of all working households with children. These initiatives focus on elevatingpublic understanding of the critical role early learning and child care providers play in child developmentand supporting parents’ employment and income, while mobilizing diverse stakeholders to drivemeaningful change.Through this work, UWP is strengthening youth opportunities and enhancing financial security for allworking Pennsylvanians including those in the child care workforce.

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7HOUSING PARTNERSHIPSThe collective impact of the HUD, PHARE, and Home4Good Grants would not be possible without thededicated work of our housing partners across the state. UWP extends its gratitude to theseorganizations, which work tirelessly to address homelessness and housing insecurity, offering criticalsupport services that help individuals and families find stability.This year, funds from these grants support the work of Eastern Pennsylvania Continuum of Careand Western Pennsylvania Continuum of Care, regional organizations that play a central role incoordinating housing resources and services across vast areas of the state.As a part of our work with the CoCs, UWPprovides funding to several local organizations tosupport their unwavering commitment to housingassistance and homelessness prevention:Center for Community ActionClinton County Housing AuthorityCommunity CARESCumberland County Housing & Redevelopment AuthorityDomestic Violence Intervention of Lebanon CountyHousing Coalition of Cumberland CountyLehigh Conference of ChurchesMifflin/Juniata County Human ServicesPocono Mountains United WayServants to AllSTEP IncUnited Way of the Greater Lehigh ValleyUnion-Snyder Community Action AgencySTEP Inc.Women’s Help CenterIn addition, we recognize the PA 211 network ofproviders who provide Coordinated Entryservices throughout the state:PA 211 East; United Way of Lancaster CountyPA 211 Northeast; Family Service Association of Northeast PAPA 211 South Central; CONTACT HelplinePA 211 Southwest PA; United Way of Southwestern PAPA 211 Chester County; Chester County Human Needs NetworkEach of these partners plays a vital role inhelping Pennsylvanians secure safe and stablehousing. From emergency shelters to long-termsupportive housing, these organizations aremaking a tangible difference in the lives ofcountless individuals and families by providingresources, case management, andcompassionate care.HOUSING PARTNERS 211 PROVIDERS“These housing initiatives are more than justgrants—they are lifelines that provide stability,dignity, and hope to individuals and familiesfacing housing insecurity.”-Kim Amsler, UWP Director of Mission Advancement

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BRIDGING THE DIGITAL DIVIDEADVANCING DIGITAL EQUITYUWP and PA 211 play pivotal roles inadvancing digital equity across Pennsylvania,aligning their efforts with the State DigitalEquity Plan. Recognizing the critical need forreliable broadband access and digitalnavigation resources, UWP and PA 211collaborate to bridge the digital divide,particularly in underserved communities. United Way of Greater Philadelphia andSouthern New Jersey, followed by United Wayof Southwestern PA, trailblazed a model forhow PA 211 can serve as a digital navigationhub, connecting residents with tools, training,and support to increase broadband adoption. Leveraging our network’s trusted brandreputation and convener role, UWP is applyingfor grants to increase the financial capacitynecessary to manage and implement large-scale digital equity initiatives. These modelswill work in regional hubs, focused on helpingcommunity-based organizations developmission-aligned programming for digital skills.Together with PA 211’s establishedinfrastructure, we can empower communitiesto access essential services, participate in theeconomy, and enhance their quality of life in anincreasingly connected world.PA 211 is partnering with the PBDA to advancethe state’s Digital Equity Plan by streamliningresource access and data management tobridge the digital divide. Key efforts includecleaning and integrating Digital Navigationresources, creating the Connect-PA website tohelp the public find programs, and developing aDOMO data dashboard to track outcomes andguide decision-making. These initiativesempower communities with reliable data-driven tools, engage agencies in outcometracking, and establish a seamless, closed-loopreferral system for maximum impact.DIGITAL EQUITY ADVOCACYUWP’s advocacy shaped the low and middle-income affordability standards, which are heavilyweighted in the scoring of ISP applications for morethan $1 billion in Broadband Equity, Access, andDeployment funding. UWP uplifted the value ofcommunity anchor institutions for equitable access,and the needs for supports such as child care forthe new broadband infrastructure workforce. EXPANDING OPPORTUNITIESShaped broadband expansion by representingUnited Way in the PA Broadband DevelopmentAuthority’s (PBDA) working group, influencingcommunity engagement strategies and digital equityplanning. Built partnerships with the KeystoneInternet Coalition and major ISPs, positioningUnited Way as a key convener for digital equity.AFFORDABLE CONNECTIVITYPA 211 supports digital navigation programs inSouthwest and Southeast PA, connecting individualsto trained specialists who can assess their digitalaccess needs and refer them to local programsoffering free or low-cost internet, discounted devices,or digital skills training. Additionally, UWP hopes to play a critical role in theDigital Equity Consulting Corps (DECC), assistinglocal organizations and communities in identifyingand addressing barriers to digital inclusion. Throughcustomized solutions, such as resource mapping,data visualization training, and asset updates, UWPensures the DECC’s efforts are tailored to meet theunique needs of Pennsylvanians, driving sustainableprogress in broadband access and digital equityacross the state. The work we will be doing bringstogether the best of PA 211’s expertise curatingcommunity resources and providing ease of accessto the public, with United Way’s trusted brandreputation and convener role helping to bring allstakeholders together to support digital equity.LOOKING AHEAD8

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9Too Small to Fail, the early education initiative ofthe Clinton Foundation, launched a commitmentto reach families across Pennsylvania withinformation and tools to support early literacy, inpartnership with the Barbara Bush Foundationfor Family Literacy (BBF) and United Way ofPennsylvania (UWP). Secretary Hillary RodhamClinton made the announcement at the ClintonGlobal Initiative 2024 Annual Meeting. This announcement will catalyze 250 activationsacross the Commonwealth through 2026. Theseactivations focus on three main strategies: PEOPLETraining “trusted messengers” to talk with familiesabout the importance of talking, reading andsinging with their childrenPLACESTransforming everyday spaces – such aslaundromats, playgrounds, health clinics, grocerystores, hiking trails and community centers – intovibrant early learning opportunities for childrenand families to talk, read, and sing with each other.RESOURCESProviding families with high-quality early learningresources and children’s books. UWP will spearhead this campaign by engagingthe expertise of our local United Ways to pilotactivations in six local markets, with plans forfurther expansion and opportunities across thestate. Each participating United Way will receive a$15,000 grant for planning and implementation,along with national, state, and local press.Too Small to Fail and the BBF, together willsupport the continuum of early literacy forchildren, with Too Small to Fail focused on 0-5year-olds and BBF focused on school-agedchildren and their parents/caregivers, providingthe campaign with specific resources to reachchildren at different ages and their families. Initial funding to build this campaign was providedby the William Penn Foundation and GrableFoundation, and other partners include theLaundry Cares Foundation and Playful LearningLandscapes Action Network. This statewideinitiative builds upon Too Small to Fail’s work inother states across the country includingcampaigns in Michigan, New York and burgeoningwork in California.TOO SMALL TO FAILFor the first year, the campaign willpilot in six local United Way regions: Bucks CountyCapital RegionLycoming CountySouthern AllegheniesVenango & Titusville RegionWyoming Valley

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10UWP is laying the groundwork for a benefit cliffadvocacy campaign. The necessity of policychange is indicated by the ALICE data, toaddress situations where modest incomeincreases result in reduced access to essentialbenefits, leaving households financially worseoff despite earning more - known as a benefitcliff. UWP was awarded an initial $300,000 over thenext three years to spearhead the developingPathways to Opportunity campaign. This is thefirst step in resourcing a statewide campaignwhich will require funding for UWP's leadershiprole in policy development, coalition-building,and community engagement, and research tohighlight the effects of benefit cliffs. Pathways to Opportunity is built on the visionof aligning public policy with the needs of bothworkers and businesses. By advocating forsolutions like expanded child care subsidies,state-level earned income tax credits, andsupport for affordable healthcare access, thecampaign seeks to stabilize workforce enablers,incentivize income growth and createeconomic mobility for Pennsylvania families.SUPPORTING ALICE FAMILIESIn May, UWP's Public Policy Director, Phil Falvo, delivered thekeynote address at the 2024 PA Data User Conference, presenting"United For ALICE: Use Cases & Insights for Pennsylvania." Heshared how data from the new ALICE report informs UWP’s publicpolicy agenda and drives strategic decisions statewide.The conference brings together experts in demography, census data,mapping, and social science research representing the mostcomprehensive symposium on data and demographics inPennsylvania. For the United Way network, this is a great opportunityto generate interest in ALICE data amongst social scientists in theCommonwealth. At the same time, we have the chance to unveil thefindings from our latest ALICE Report and talk about policy solutionsour network is supporting at the state and federal levels. PATHWAYS TO OPPORTUNITYKEYNOTE ADDRESS: 2024 PA DATA USER CONFERENCEBENEFIT CLIFF CALCULATORUWP’s Benefit Cliff Calculator, developed througha pro bono partnership with Deloitte, offerspersonalized assessments of how public benefitssupplement income and how wage changes affectnet income. Increasing understanding of eligibilityfor various benefits and tax credits plays a crucialrole in promoting financial stability. With this tool,low- and middle-income households, and theircoaches/case managers have accurate informationfor decision-making, which leads to financialempowerment. UWP is in the process of digitizingthis tool and expanding statewide access toempower organizations to better serve theircommunities and help build financially resilientfamilies.BENEFIT CLIFFsustainable

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ALICE Council of Partners (ACOP) is a coalitionof organizations committed to improvingfinancial stability for Pennsylvania’s ALICEpopulation. ACOP provides members withaccess to the latest data on population trendsand statewide initiatives, fostering collaborationon strategies to address the challenges faced bystruggling households. ALICE COUNCIL OF PARTNERSACOP MEMBERS11CITY LIMITS FOUNDATIONWORKFORCE DEVELOPMENT SYMPOSIUMEarlier this year, Phil Falvo, UWP’s Public PolicyDirector, delivered a keynote address titled“ALICE: Meet Workforce Development” at thePennsylvania Workforce DevelopmentAssociation Leaders Symposium. As an ACOPmember, they are dedicated to addressing theneeds of Pennsylvania’s working families.In his address, Phil introduced the WorkforceDevelopment leaders to ALICE, shared barriersto employment, and facilitated a discussionabout potential solutions. This conversation isvital for workforce development leaders as ithighlights the unique challenges faced by ALICEhouseholds and offers insights into howworkforce development strategies can betteraddress their needs, leading to more sustainableemployment and economic stability for workingfamilies.

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12UWP HILL DAYADVANCING STATE ADVOCACYUWP and PA 211 work tirelessly to ensurePennsylvanians have access to vital resources andsupport. Ahead of the 2024 state budget passage,UWP joined PA 211 volunteers and frontlineworkers at Hill Day to highlight the essential roleof PA 211. The day included a press conference,meetings with 33 state legislators, and alegislative reception. With housing and shelter asthe top-requested needs, PA 211 remains a lifeline,available 24/7 to all residents.UWP advocated for increased state funding toexpand PA 211’s impact. Building on an initial $4 million investment from the Commonwealthin the 2022-23 budget that improved services andresponse times, UWP requested an increase from$750,000 to $2 million to sustain this vitalresource and better serve families in need.Despite the overwhelming public support, the2024-2025 state budget passed without anincrease in funding for the sixth year in a row,which will continue to intensify the barriers facedby Pennsylvanians through increased wait timesand reduced access to critical services. Despitethe setback, PA 211 remains committed to servingour neighbors tirelessly and telling the story of ourcommunities across the commonwealth.In addition to funding for 211, UWP alsoadvocated for the Earned Income Tax Credit(EITC) to help working families. This solution willbe immensely helpful to ALICE families. Thoughwages for the lowest paid jobs have risen acrossthe country at the fastest rate in four decades, thenumber of households struggling to get by inPennsylvania grew by more than 106,000 from2021 to 2022. Since 2010, the number of working Pennsylvaniahouseholds that were struggling to afford a basicneeds budget increased by a net of about270,000 households. According to a recentupdate from UWP and our research partner United For ALICE, data from 2022 depicts thehighest number of households struggling to makeends meet—a total of more than 2.1 millionhouseholds or 41%.During the 2023-24 Legislative Session, UWPsupported bipartisan, bicameral introduction ofHB 1272, PN 1389 (Sappey) and Senate Bill 848,PN 1000 (Culver), which created a 25%refundable state EITC. One of the proposals, HB1272 was passed by the PA House ofRepresentatives by a bipartisan vote of 122-81.Neither bill received consideration in the Senate. Throughout the latter part of the legislativesession, the rebranded Working PennsylvaniansTax Credit gained support and recognition fromvarious nonprofit partners and a bipartisan groupof legislators. At the same time, the public policyteam has cultivated a strong coalition ofsupporters who will be integral to future efforts.33MEETINGS HELDwith state legislatorsduring Hill Day

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13UWW POLICY FORUM AND HILL DAYUWP’s Kristen Rotz and Phil Falvo, joined by Maggie Walters from United Way of GreaterLehigh Valley, represented Pennsylvania at theUWW Policy Forum and Hill Day in Washington.They met with six Congressional offices, includingRepresentatives Susan Wild, Brian Fitzpatrick,Chris Deluzio, Mike Kelly, and Senators BobCasey and John Fetterman, to advocate for keyfederal priorities. These included funding for 211through the HELP Act, extending the AffordableConnectivity Program for broadband access,expanding the Child Tax Credit and the EarnedIncome Tax Credit, and opposing cuts to theSNAP program proposed in the House version ofthe Farm Bill.The team was well-prepared with data on each ofthese topics, and was able to offer Pennsylvaniaspecific fact sheets on the impacts of our policypriorities. Our efforts led to increased interest inco-sponsorship of the HELP Act andstrengthened connections positioning United Way and PA 211 as vital resources forcommunity data and support.PUBLIC POLICYPARTNER ADVOCATESThis year, UWP advocated for more investmentsin Pre-K Counts, Head Start and high quality childcare. Six local United Ways joined UWP in oursupport of the Pre-K for PA and Start Strong PAcampaigns. While our budgetary requests cameup short, we consistently connected with 39Senators and Representatives across theCommonwealth to share UWP’s message on theneed for access to high-quality, affordable childcare for working households in PA.FEDERAL POVERTY LINE ACTThe Federal Poverty Line Act, H.R. 6639, wasintroduced by Congressman Kevin Mullin (CA-15)in 2023. The goal of the legislation was tomodernize the Federal Poverty Line to reflect thecost of living in different regions and keeping upwith changing household spending. This update iscritical to ensuring federal assistance programsadequately support families, especially ALICEhouseholds, who are struggling to meet basicneeds. The public policy team provided directfeedback about the gaps in basic needs supportin the bill to the Congressman’s staff. After several conversations, the Congressman’sstaff asked UWP for help identifying a bipartisancosponsor from Pennsylvania to the legislation.Thanks to the existing relationship with United Way of Bucks County, CongressmanBryan Fitzpatrick (PA-1) signed onto the bill.

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14GET CONNECTEDPA 211 IN ACTIONEvery day, individuals contact PA 211 to accessinformation and referrals to crisis and emergencycounseling, disaster assistance, food, health care andinsurance assistance, stable housing, utility paymentassistance, employment services, veteran services,and child care and family services. No matter thesituation, the specialists at PA 211, listen, identifyunderlying problems, and connect people in needwith resources and services in their community thatimprove their lives. For more in-depth data orregional insights, explore pa211.org/dashboards.PA 211 has been recognized as a leader inthe community and is proud to be a voice atkey events and summits this year. VicePresident Emily Aubele had the opportunityto represent PA 211 at the following events:Inform USA ConferenceHosted a breakout session with LinkLivepartners on the role of communication,innovation, and collaboration in preparingfor the future needs of the 211 system.UWW and AI Accelerator Group WebinarCo-chaired a discussion featuring Dr. Christopher Longhurst and Dr. Karandeep Singh of UC San DiegoHealth exploring current and futureapplications of AI in healthcare and systemsof care, with a focus on ethicalconsiderations and 211’s critical role inleveraging AI for community benefit.PA DOH 2024 Health Equity SummitParticipated in a panel addressing housingand homelessness, alongside experts fromthe Pennsylvania Housing Finance Agencyand UPMC, to discuss strategies foreliminating health disparities by 2030.203,760Contacts MadeReferrals Made672,040567,000People accessedresources viapa211.orgSearches for resourceson pa211.org1.5MLive Chats UtilizedTranslation Feature49%Live Chats onpa211.org9,854

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15PA 211 PROGRAMSIn 2024, PA 211 expanded its support for the VITAprogram, scheduling 20,012 tax appointmentsacross 21 counties—up from 17 in 2023. VITAprovides free tax preparation to qualifiedindividuals, including many ALICE households,helping hardworking families keep more of theirincome. With an average statewide tax return of$1,594, these refunds often provide criticalfinancial relief for basic needs like housing, childcare, and transportation.Through PA 211's scheduling support, whichoffered an average wait time of just 40 secondsand a low abandonment rate of 3%, PA 211 madeit faster and easier for Pennsylvanians to accessfree tax assistance, empowering communities andfostering financial stability statewide.PA 211 REGIONAL CONTACT CENTERSPA 211 is proud to deliver innovative solutionstailored to meet the unique needs ofcommunities across Pennsylvania. In partnership with United Way of WyomingValley and Family Service Association of NEPA,PA 211 supports Parent Support Line—a vitalnew program connecting parents and caregiversin the Wyoming Valley to essential resourcesand guidance. This initiative is just one way PA 211 addresses local challenges, empoweringfamilies and creating stronger, more resilientcommunities statewide.DELIVERING INNOVATIVE SOLUTIONSPA 211 EASTLancasterOperated by United Way ofLancaster CountyPA 211 HUMAN NEEDS NETWORKChester CountyOperated by Chester CountyDepartment of Human ServicesPA 211 SOUTHCENTRALHarrisburgOperated by Contact HelplinePA 211 SOUTHWESTPittsburghOperated by United Way ofSouthwestern PennsylvaniaServing the SW, NW, and SE RegionsPA 211 NORTHEASTWilkes-BarreOperated by Family ServiceAssociation of Northeastern PACounties served by the SW, SC, or NE regionsVOLUNTEER INCOME TAX ASSISTANCE (VITA)

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EXPERTS IN THE FIELDPA 211's Vice President, Emily Aubele, presented “Leveraging PA211 for Disaster Response and Community Recovery” at the 2024Keystone Emergency Management Association conference,expounding on PA 211’s critical role in emergencies.With a trusted network of 11,119 agencies, 34,890 programs, and21,427 service sites, PA 211 connects Pennsylvanians to essentialservices when disaster strikes. Emily highlighted PA 211’s trauma-trained staff and “Survivor Connect” program, which enablessurvivors to register their recovery needs and securely connectwith vetted support services, ensuring no one is left behind in therecovery process. 16PA 211 IN ACTIONIn a year marked by resilience and collaboration, PA 211 has played a crucial role in supportingPennsylvanians facing unexpected crises, from natural disasters to infrastructure failures. PA 211's swift,coordinated responses have connected communities and fostered stability and recovery statewide.Water Distribution During Cumberland County Water AdvisoryWhen a water main break disrupted service for 42,000 Cumberland County residents, PA 211 partneredwith the Pennsylvania Emergency Management Agency to coordinate 113 urgent water deliveries overone weekend, ensuring access to safe drinking water. PA 211's Resource Navigators meticulouslyconfirmed delivery locations and managed logistics to ensure timely assistance for immediate needs. Union Township Tornado Clean-Up EffortsAfter an EF2 tornado hit Washington County, carving a nearly 6-mile path of destruction through UnionTownship, PA 211 quickly established a dedicated phone line and coordinated cleanup efforts partneringwith volunteer groups like Team Rubicon and Southern Baptist Disaster Relief to clear debris andrestore access to homes. Thanks to the swift action from partner organizations, volunteers, and PA 211'scoordination, residents received much-needed relief and support during a time of crisis.Case Management Services Intake for Flood Relief in North Central PAFollowing major flooding across north central Pennsylvania, PA 211 conducted intake and enrollment forcase management services working alongside local and state agencies to connect residents to availablerelief programs and services for emergency housing, food, and financial aid. Erie County Snowstorm RecoveryDuring the Erie County snowstorm, PA 211 collaborated with emergency services to support communitysafety and recovery efforts. While volunteer assistance was organized, PA 211 gathered communityneeds to connect with local volunteers as they became available.“PA 211 stands as a lifeline for resilience, helping communitiesrebuild and recover in times of crisis.”GET HELP

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PA 211 & PennDOT Expand TransportationAccess via ICAM GrantThe Pennsylvania Department ofTransportation (PennDOT) has beenawarded funding through the InnovativeCoordinated Access and Mobility (ICAM)grant program to improve the Find My Rideprogram. This web-based platform isdesigned to serve as a comprehensive one-stop shop for human services transportationacross the state, enabling individuals to easily find and book transportation services.As part of this initiative, the project willintegrate PA 211’s statewide system with Find My Ride, streamlining access totransportation resources for residents inneed. PA 211 will play a pivotal role inexpanding the reach of transportationservices by ensuring that individuals canconnect with mobility solutions efficiently.The partnership will enhance the platform’sfunctionality, allowing users to accesstransportation options alongside vitalcommunity services and resources,promoting better coordination and ease ofuse for Pennsylvanians, particularly those inrural and underserved areas.This collaboration aligns with the goals of the ICAM grant program, which focuses onadvancing innovative mobility solutions andimproving the accessibility of transportationservices for all, especially those withdisabilities, older adults, and low-incomeindividuals. Through this integrated approach,PennDOT and PA 211 will empower moreresidents to access the transportation theyneed to live independently and participatefully in their communities.PA 211 and Chester County Creates Human Needs NetworkPA 211 and Chester County have partnered to providecounty residents with a one stop shop for assistancewith basic needs and mental health services.The Human Needs Network serves as a central hub,bringing together government agencies, nonprofitorganizations, and community groups to address awide range of issues, including housing, foodinsecurity, mental health, substance abuse, andemployment assistance. By leveraging the expertiseand resources of these partners, the network aims tostreamline access to services and ensure no one fallsthrough the cracks.PA 211 services in Chester County includes a dedicatedcall center, online chat, and mobile app, allowingresidents to quickly find and connect with relevantprograms and services. The call center also houses the988 and mobile mental health contact center. Both988 and mobile mental health use the 211Community OS system to “close the loop” with localagencies and hospitals, as well as on site resourceassistance to individuals and families.This PA 211, 988, and Mental Health Servicespartnership is the first of its kind in PA, allowing forseamless integration of services and referral pathwayswithin the region. Chester County United Way,United Way of Greater Philadelphia and SouthernNew Jersey, and United Way of Southwestern PAprovided essential support and guidance in theNetwork’s its development and the launch.24,370REFERRALS MADEThrough the 211 ChesterCounty Resource Navigatorssince opening operations onApril 14, 2024.PA 211 PARTNERSHIPS

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Utilities Housing Food InsecuritiesQ1 Q2 Q3050100150200250144109128181163190170145204Clothing Community Support Education Employment Financial AssistanceFood Insecurities Housing TransportationQ4 - 2022 Q1 - 2023 Q2 - 2023 Q3 - 2023 Q4 - 2023 Q1 - 2024 Q2 - 2024 Q3 - 2024050100150200250300IMPROVING HEALTH OUTCOMESUPMC FOR YOUTotal number of MEMBERS SERVED through Q3 20243,2002024 TOP NEEDS BY QUARTERSDOH NeedsThe Number of requests based on the SDOH Needs by MonthAverage call answer time IN SECONDS19.57PA 211 and UPMC For You launched a 12-monthpilot program in 2023 to connect UPMC For Youmembers to resources to address socialdeterminants of health (SDOH) needs throughthe PA 211 statewide referral database. Thecollaboration commits dedicated resources,including extensive member-level engagement,to specifically serve UPMC For You members.The success of this program has led to itsextension through 2024.Offering members access to community-basedsupports can help to mitigate SDOH needs,which are often predictors of an individual’shealth outcomes and well-being. If unaddressed,SDOH needs can lead to disparities in care, poorhealth outcomes, and a significant economicburden on vulnerable populations. UPMC For You, a Medicaid physical healthmanaged care plan that is part of a family ofhealth insurance and benefits managementproducts and services offered by UPMCInsurance Services Division, currently servesmore than 594,000 eligible Pennsylvanians. Through the PA 211 closed-loop referral system,UPMC For You’s Resource Navigation Hubconnects its Medicaid members to PA 211’sdedicated team of navigators, who helpconnect with community organizations that meetspecific member needs. The referral systemtracks and follows up on referrals to help ensurethat individuals receive the support they need. UPMC For You’s collaboration is unique in that itprovides its members access to a dedicated PA 211 team and extensive member-levelengagement and one-on-one service.individualsFor YouFor YouFor YouFor YouFor You’sFor You’s

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19UNITED WAY OF PENNSYLVANIA MEMBERSCentre County United WayChester County United WayClearfield Area United WayClinton County United WayDuBois Area United WayGreene County United WayHuntingdon County United WayLycoming County United WayPocono Mountains United WaySchuylkill United WaySusquehanna Valley United WayUnited Fund of Warren CountyUnited Way of Franklin CountyUnited Way of Adams CountyUnited Way of Beaver CountyUnited Way of Bedford CountyUnited Way of Berks CountyUnited Way of Bradford CountyUnited Way of Bucks CountyUnited Way of Carlisle and Cumberland CountyUnited Way of Clarion CountyUnited Way of Greater HazletonUnited Way of Greater Philadelphia and Southern New JerseyUnited Way of Indiana CountyUnited Way of Lackawanna, Wayne, and Pike CountiesUnited Way of Lancaster CountyUnited Way of Lawrence CountyUnited Way of Lebanon CountyUnited Way of Mifflin-JuniataUnited Way of Southwestern PennsylvaniaUnited Way of the Capital RegionUnited Way of the Greater Lehigh ValleyUnited Way of the Shippensburg AreaUnited Way of the Southern AllegheniesUnited Way of the Titusville RegionUnited Way of Venango and Titusville RegionUnited Way of Washington CountyUnited Way of Wyoming ValleyUnited Way of York CountyOUR UWP NETWORKUNITED WAY OF PENNSYLVANIA BOARD OF DIRECTORSAndy Dessel, ChairRon Frick, Vice ChairCarrie Amann, TreasurerMarissa Christie, Assistant TreasurerKristen Rotz, SecretaryPA 211 BOARD OF DIRECTORSJennifer Wintermyer, ChairDonna Clark, Vice Chair/TreasurerDesha Dickson, SecretaryDavid BoteroSally EllweinKristin GehrisKathy GillespieMike JaruszewiczMarie KirkpatrickStefani McAuliffeAndrea MurrayAshley PollardMatt StoopsJoanne TroutmanAimie VoelkerWe’re deeply grateful for the dedication of our member United Ways and the outstanding leadershipfrom the UWP and PA 211 Boards of Directors. Together, we’re creating lasting impact and empoweringcommunities across Pennsylvania to thrive. Thank you for your commitment and vision.Michael AlbertSteve CataneseLynda CulverNeil DiBiaseBen EisonTim FatzingerAngela FerrittoSerina GastonDan LaValleeAdrienne MaelBeck MooreGreg MorelandLynetter PrasterWill PriceJennifer ReisChirs SaelloJudy SchwankBrooke SmithJoan Smith-ReeseKaren Struble-MyersMichael TukevaGayle Young

2024 UWP Annual Report

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