2024 November Beacon : simplebooklet.com

BEK COMMUNICATIONS COOPERATIVENOVEMBER 2024 ISSUESINCE 1952FIBER-TO-THE-HOMEThe Gold Standard in Internet ServicePAGE 2CONNECTED AND PROTECTED.BEK Watch is Your Winter Security SolutionPAGE 4STAYING ONE STEP AHEADGet Real-Time Weather Alerts and ForecastsPAGE 5888.475.2361bek.coopBeginning in January, the Beacon publication will be even more accessible to our members and customers! This monthly cooperative publication, which keeps you up to date on the latest news and happenings in our community, will now be available by email. You can subscribe at no cost by visiting, https://www.bek.coop/coop/beacon.We’re committed to ensuring that our members stay connected and informed about what’s going on in their communities. By delivering the Beacon directly to your inbox, we’re making it easier than ever for you to stay engaged and informed. Never miss an issue, and sign up today!In addition to the Beacon going digital, we’re enhancing our community calendar, making it a valuable resource for local events and activities. Whether you’re hosting a fundraiser, planning a celebration or organizing a community event, you can spread the word by submitting your events to our calendar. Simply visit https://www.bek.coop/coop/community-calendar and click on “Request an Event” to get started. We believe that a connected community is a thriving community. So, don’t miss out—subscribe to the Beacon, and let us help you share your events with others. Together, we can build a more vibrant and engaged community in 2025!Beacon Publication Goes DigitalStay Informed and Connected in 2025

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The BEK Beacon is a bimonthly newsletter published by BEK Communications, © 2024. It is distributed without charge to all customers.BEK COMMUNICATIONS COOPERATIVEwas founded in 1952 as a local telecommunications cooperative serving Burleigh, Emmons and Kidder Counties. Since then, we’ve invested in state-of-the-art infrastructure, developed new products and services, and expanded to also serve Morton, Oliver, McLean, Logan, McIntosh, Barnes, Griggs, Cass, and Steele counties. BEK has changed quite a bit in 72 years, but we’re still a small-town cooperative at heart. This institution is an equal opportunity employer.BEK COMMUNICATIONS COOPERATIVE 888-475-2361P.O. Box 230 200 East BroadwaySteele, ND 58482220 4th Street NortheastValley City, ND 58072923 East Interstate AvenueBismarck, ND 58503BOARD OF DIRECTORSDISTRICT IShane MorrisReganSanford WilliamsWingDISTRICT IIBob SubartRobinsonPresident Brett StrohTappenDISTRICT IIIVice President Kevin BernhardtLintonHolly WillHazeltonDISTRICT IVSec./Treas. William (Bill) BeckerWishekDISTRICT V EASTEdwin (Ed) EversonHannafordDISTRICT V WESTCharlie DunbarBaldwinNOVEMBER 2024At BEK Communications, our mission is clear: to provide you with the most reliable, highest-quality telecom services available. That’s why we’ve invested in Fiber-to-the-Home internet technology. While 5G Internet services are making headlines, we believe it’s essential for our members to understand why ﬁber remains the gold standard in internet service.A Protected ConnectionFiber is the backbone of our internet services because of its durability. Fiber-optic cables are protected from the environment, meaning your connection is not aected by the challenges that can impact 5G. 5G signals are susceptible to blockages from buildings, walls, and vegetation, and they can be signiﬁcantly aected by weather conditions like rain, snow, and ice. In contrast, our ﬁber network is securely buried underground, shielded from these environmental factors, which helps ensure your connection remains dependable, no matter the weather.Speed and StabilityFiber delivers the fastest speeds to your home. In fact, even 5G towers rely on ﬁber to function because ﬁber’s reliability and speed are unparalleled. 5G connections are shared among users, which can lead to congestion and slower speeds during peak usage times. With ﬁber, you have a dedicated connection directly to the world, giving you consistent speeds, day and night.Long-Term Investment in Your Home’s ValueChoosing ﬁber isn’t just about what’s best for today; it’s an investment in the future. Fiber-optic internet can add value to your home, as buyers recognize the importance of a dependable and high-speed connection. Unlike 5G, which often requires external antennas and can detract from the appearance of your home, ﬁber remains out of sight and out of mind, while delivering unmatched performance.Future-Proof TechnologyAnother critical advantage of ﬁber is its ability to handle future growth. 5G spectrum is limited, and as more people connect to 5G, congestion becomes inevitable. In contrast, ﬁber networks are built to accommodate growing demand without degrading service. This means you can continue to enjoy seamless Message from the CEOWhy Fiber is the Gold Standard for Your Internet ConnectionDERRICKBULAWA...our ﬁber network is securely buried underground, shielded from these environmental factors, which helps ensure your connection remains dependable, no matter the weather.

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Mandan High School students recently attended the North Dakota Future Business Leaders of America (FBLA) Fall Leadership Conference held in Bismarck on October 6th-7th. More than 530 high school and middle school students from across the state came together to develop their leadership skills and explore future career paths.At the conference, students participated in sessions on leadership development, time management, investing, and career exploration. They also had the chance to learn about FBLA’s state and national programs. This year’s theme, “Dare to Dream, Dare to Lead,” captures FBLA’s mission to inspire students to become community-minded leaders in a global society.FBLA is a professional organization that helps prepare students for careers in business. North Dakota’s FBLA members are known for their drive and dedication. To learn more about their activities and goals, visit the ND FBLA website at www.nd-la.org.By attending events like this, students are not only building their future careers but also contributing to the strength and leadership of our community.Local Students Attend FBLA Fall Leadership ConferencePause Your Services with BEK’s ‘On Vacation’ FeatureIf you’re planning an extended vacation or spending time away from home and won’t need your phone, internet, or TV services, BEK oers a convenient solution with the ‘On Vacation’ feature. This option allows you to temporarily pause your services for up to a year, ensuring you’re not paying for services you won’t be using.For a one-time fee of $25, you can suspend your phone, internet, or TV services without incurring additional charges. When you return, simply reactivate your services without the hassle of restart fees or hidden costs. It’s as easy as pressing the pause button on your remote.With the “On Vacation” feature, you can leave with peace of mind knowing your services are on hold until you’re ready to return. For more information, contact one of our helpful representatives who will be happy to assist you.streaming, gaming, and browsing, even during peak times when everyone is online.Tested and Trusted: Meeting the Highest StandardsWe believe in being transparent and accountable to you, our members. That’s why our ﬁber network is rigorously performance-tested every quarter, with the results submitted to the Federal Communications Commission (FCC). This ensures that our network meets or exceeds quality standards. Unlike 5G networks, which have no such testing obligations, our commitment to delivering the best service to you never waivers.While 5G has its place, it simply cannot compete with the quality, reliability, and long-term beneﬁts of a ﬁber connection. At BEK Communications, we are committed to serving our members with the best technology available, and that’s why we’ve chosen ﬁber. We believe it’s what you deserve—a dependable, high-speed connection that supports your needs today and into the future.Thank you for your continued trust in BEK Communications. We are honored to serve you.

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As the cold weather sets in, it’s more important than ever to keep an eye on your property. Whether you’re away for the winter or managing a busy ranch, BEK Watch oers reliable surveillance solutions that keep you connected to what matters most. BEK Security systems provides 24/7 monitoring and easy access to live video and recorded footage. All recordings are stored on high-security servers, so you can feel conﬁdent knowing your data is safe and accessible from any device. Many of our customers, including snowbirds and ranchers, rely on BEK Watch to keep an eye on their homes or livestock during the winter months.With top-quality cameras and systems, BEK delivers the best technology available on the market. No matter your needs, BEK Watch is there to provide the protection and peace of mind you deserve.Watch While You’re AwaySurveillance for Home and BusinessEric Sauter, BEK’s Business Development and Sales Manager, and Aubrey Boyle, BEK Account Executive, recently returned from the AXIS Connect and Converge Conference in Tennessee with exciting updates on the future of surveillance and security technology. The conference highlighted upcoming features and innovations in AXIS cameras, which are recognized as the best in the world. BEK proudly incorporates these state-of-the-art cameras into its BEK Watch product, delivering top-tier home and business security systems with 24/7 surveillance and property monitoring.One of the standout features coming in the new year is the integration of audio. This enhancement is a game-changer for business owners looking to add a new layer of security and functionality to their premises. With the addition of audio, businesses can play background music, make announcements, and even sound sirens in the event of a security breach. This new feature increases the versatility and eectiveness of our cameras, ensuring business owners have even more control over their property.AXIS cameras already lead the market with unique features like key less entry, Fence Guard motion detection, and advanced multi-lens conﬁgurations that allow for multiple views with a single camera. With these capabilities, BEK Watch continues to set the standard for security and surveillance, ensuring that homes and businesses are protected around the clock.BEK Brings Home Cutting-Edge Security Innovations from AXIS ConferenceHOME AND BUSINESS SURVEILLANCE

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WEATHERLocal weather at yourﬁngertips 24/7! Download Today!• Live Radar• Personalized Weather InSight™• 10-Day Forecast• Severe WeatherAlerts Don’t let winter catch you o guard! Be ready for whatever comes your way with the BEK Weather App. Equipped with a suite of advanced features, this app ensures you’re always prepared for winter surprises.Here’s what you get with the BEK Weather App:Customizable Forecasts Receive tailored weather updates for multiple locations, keeping you informed no matter where you are.Real-Time Weather AlertsStay safe with instant notiﬁcations that keep you ahead of severe weather conditions.Hourly ForecastsPlan your day accurately with detailed, hour-by-hour weather information.Current and Future RadarAccess the most current radar data along with future projections to anticipate upcoming weather.Enhanced Radar ToolsMonitor road conditions, wind speeds, and expected snowfall with ease.Getting started is simple! Search for BEK Weather or Weather on BEK News in the Apple App Store or Google Play to download the app, and start enjoying these features.For the latest forecasts and updates, be sure to tune into BEK Radar (channel 69) on EPIC. Stay ahead of the season and keep winter’s surprises at bay with BEK’s comprehensive weather tools.Stay Ahead of the Weather with the BEK Weather AppWe extend our heartfelt thanks to all BEK members and customers who submitted photos for the 2024 BEK Community Calendar. This year, we were thrilled to receive more than 150 stunning photos showcasing the beauty of North Dakota! Your calendar copy has been mailed to you, and we hope you enjoy it.Congratulations to the talented individuals whose photos were selected for this year’s calendar:• Chaitra Bader• Evan Bader• Tricia Bentz• Shyla Bower• Shelly Glaesman• Becky Graner• Steve Grenz• Joan Lacher• Dawn Mathias• Dan Mehus• Laurie Ries• Kay Ternes• Gloria Wolf• Melissa WoodworthPhoto Contest WinnersBEK’s John Nagel Named 2024 North Dakota Technology ChampionJohn Nagel, Chief Security Ocer at BEK Communications, has been honored with the title “North Dakota Technology Champion” at this year’s CyberCon. The annual Bismarck State College conference brings together and educates professionals in the areas of cybersecurity and critical infrastructure. Presented by TechND, this prestigious award recognizes Nagel’s exceptional contributions to advancing technology across North Dakota. Nagel, also President of CyberNet Security (a BEK company), has championed leading-edge information security practices in setting new standards for business, solidifying his leadership in the ﬁeld. Appointed by Governor Doug Burgum to the North Dakota Economic Development Foundation in 2021, Nagel advises on technology and economic development initiatives for the state’s Department of Commerce. His achievements were also recognized in 2023 when CyberCon gave him the “Chairman’s Award for Excellence.” As a respected advocate and mentor within the community, Nagel’s impact extends beyond his professional roles with his dedication to public awareness on topics like cyberbullying and online safety. BEK congratulates John Nagel on his accomplishments and recognition!

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Privacy Policy and Statement(a) Customer Privacy. Protecting the privacy of our customers is important to us. Any contact information you provide in an information request will be used only for purposes of selling, distributing, fulﬁlling or settlement of the Services or Products. Without your express authorization, we will not divulge any information to third party for purposes other than the sales, distribution, fulﬁllment or settlement of Services and Products except as otherwise provided herein. (b) Use of Customer Information. The privacy of your information is important to us. The privacy policy and statement in this Section 20 tells you how we collect information from you and how we use it.(i) BEK Partners. BEK sells various “co-branded” services on its website, in newspapers, via phone sales and other mass media. Although BEK requests all partners to have a privacy policy consistent with the policy listed below, it is recommended that you view the privacy policy adopted by the BEK partners when taking their services.(ii) Customer Information. It is a fact of modern life that companies, including BEK, must collect information about their customers in order to carry out business and oer services. Privacy concerns focus on protecting customer information that an individual expects to be kept private. Such information is information associated with a speciﬁc individual or entity, including, for instance, email address, Services oered and information about that customer’s usage activities. You consent to BEK’s collection of such information from you.(iii) Customer Proprietary Information. From time to time, BEK Communications changes its Service and Product oerings and makes available additional features and Services and Products, which may enhance and augment the Service or Product to which you are already subscribed. In order for us to determine which customers may beneﬁt from the new Services and Products, we will use information about your account from our databases, legally referred to as Customer Proprietary Network Information (“CPNI”) unless you restrict that use in the manner described below. CPNI includes information such as the long distance carrier and calling plan to which you are subscribed, calling features and plans to which you are subscribed, calling patterns and usage of various features, and charges associated with the Services you subscribe to. Use of this data will allow BEK to identify Service and Product oerings to meet your individual needs. For this purpose, CPNI data will be used by BEK only. This data will not be shared by BEK with any other outside source except as necessary to provide the Services and Products to which you are already subscribed and when we are legally compelled to do so.(iv) Restricting CPNI Usage. You have the right under federal law to protect the conﬁdentiality of your account information and restrict the use of CPNI data, and we have a responsibility to protect your data. To restrict the use of your CPNI data, you must call the business oce toll free at 1-888-475-2361 during regular business hours, or email us at bekcomm@bektel.com within 30 days of your receipt of this notice to request that we not utilize your CPNI data. Your denial or approval for BEK to use this data will not aect the provision of any Services or Products to which you subscribe. You may change your decision at any time and your decision will remain valid until you tell us otherwise. Again, we will only use your account information to market other communications Services and Products BEK oers and no action is required unless you wish to restrict our use of your CPNI. You will still receive monthly bill inserts, newsletters and other publications that are sent to all customers at the same time, so that you are kept up to date on what is happening at BEK.(v) Non-CPNI Collected Automatically. In some cases, we may collect information about you that is not personally identiﬁable such as the type of Internet browser you are using, the type of computer operating system you are using, the domain name of the website and/or Internet Service Provider from which you linked to our site, advertisements and the like. You consent to BEK’s collection of such information from you.(vi) “Cookies”. Pieces of information that a website transfers to a customer’s hard drive are called “Cookies.” When you view our website or advertisements, we store some information on your computer. This information will be in the form of a “Cookie” or similar ﬁle and will be used to determine ways to improve our website, advertisements, Products or Services. For example, Cookies allow us to tailor a website to better match your interests and preferences. You consent to BEK’s storage of “Cookies” or similar ﬁles on your hard drive.(vii) BEK Freedom App. BEK collects and processes information provided directly by you when you install the BEK Freedom App on any device and register for an account to use the BEK Freedom App, including: (a) your name, email address, location, user’s phone or contact book data, user’s inventory of installed apps, and user’s screen recording; (b) browser information and session cookies related to your access and use of the BEK Freedom App; (c) data insights BEK attains based on correlation and analytics of your information collected in providing the BEK Freedom App, which may be used in aggregated and disaggregated formats or to obtain trend analytics, to provide the BEK Freedom App; and (d) use of the above-described collected information in aggregated and disaggregated formats to enhance BEK’s current BEK Freedom App or to provide BEK Freedom App features. BEK uses the information collected as described in this Section 20, including personal information, to: (a) provide you with the BEK Freedom App; (b) implement improve and/or enhance the BEK Freedom App, including to make future releases available to you; (c) carry out BEK’s obligations as described or authorized in any applicable Service Order and these Terms and Conditions; (d) enforce BEK’s rights arising from any applicable Service Order and these Terms and Conditions; and (e) fulﬁll any other purpose authorized by you and reasonably required for the BEK Freedom App. You consent to BEK’s collection, processing, and use of the information collected and processed as described in this Section 20.(viii) Information Security and Data Retention. BEK maintains strict customer information privacy policies and uses current technology to safeguard customer information from unauthorized disclosure. Employees are trained on the importance of protecting privacy and on the proper access to, use and disclosure of customer information. Personally identiﬁable and other sensitive records are retained only as long as reasonably necessary for business accounting, tax, or legal purposes. If during the provision of services for customer, private information provided to customer by third-parties, as part of customer’s business activities, is unintentionally or unavoidably disclosed to BEK, BEK will not copy, tamper with, remove from the place where found, retain, disclose or use in any way the information. Although we work hard to protect personal information that we collect and store, no program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose personal information.

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Sweet & Sour Pork SUBMITTED BY: KRISTY GLAESMAN FROM LEHRINGREDIENTS:2 lbs. boneless pork¼ c. soy sauce1 egg1 c. cornstarch1 ½ c. vegetable oil1 large onion1 bell pepper1 c. pineapple chunksSweet & Sour Sauce½ c. pineapple juice from can¼ c. white wine vinegar1 tbsp. oil2 tbsp. light brown sugar1 tbsp. soy sauce½ tsp. pepper2 tsp. cornstarch4 tsp. cold waterDIRECTIONS:1. Chop pork into ½ in. pieces and coat with soy sauce. (Optional: Marinate pork in soy sauce overnight)2. Beat egg in a bowl, roll pork pieces in egg and then coat with cornstarch.3. Heat oil in a large frying pan and add pork in batches. Fry until golden brown, and remove from oil.4. When all pieces are fried, drain oil, leaving 1 tbsp. for sautéing pork with onion and peppers. 5. When oil is reheated to 350˚, add onions and green peppers to pan. Sauté for 2 minutes. 6. Add pineapple when vegetables are soften, and then add pork back in.7. Mix ﬁrst 6 ingredients of sauce together in a separate sauce pan and bring to boil.8. Mix cornstarch and water together in a separate bowl, pour into sauce and mix well until sauce thickens.9. Add sauce to pork, coating meat and vegetables well. (Optional: garnish with chopped scallions) Enjoy! processing, and use of the information collected and processed as described in this Section 20.(viii) Information Security and Data Retention. BEK maintains strict customer information privacy policies and uses current technology to safeguard customer information from unauthorized disclosure. Employees are trained on the importance of protecting privacy and on the proper access to, use and disclosure of customer information. Personally identiﬁable and other sensitive records are retained only as long as reasonably necessary for business accounting, tax, or legal purposes. If during the provision of services for customer, private information provided to customer by third-parties, as part of customer’s business activities, is unintentionally or unavoidably disclosed to BEK, BEK will not copy, tamper with, remove from the place where found, retain, disclose or use in any way the information. Although we work hard to protect personal information that we collect and store, no program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose personal information.

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INDIVIDUAL ELIGIBILITY You qualify for a discount if: You participate in any ONE of thesegovernment benefit programs: Supplemental Nutrition AssistanceProgram (SNAP) Medicaid Federal Public Housing Assistance (FPHA) Veterans Pension and Survivors Benefit Supplemental Security Income (SSI)— OR —  Your income is at or below 135% of thefederal poverty guidelinesHOUSEHOLD ELIGIBILITY A household is a group of people that share income and expenses.  You are only allowed to get one Lifelinediscount per household. If you share housing, complete theHousehold Worksheet. The worksheet is available on our website,LifelineSupport.org. You can also ask yourLifeline service provider.LifelineReceive up to $9.25 o your phone or Internet serviceLifeline is a federal program that helps lower the monthly cost of your phone or Internet service.* THREE WAYS TO APPLYAPPLY ONLINE Find the online application at LifelineSupport.org.CONTACT A PHONE OR INTERNET COMPANY Find a company that provides Lifeline at LifelineSupport.org. Click Companies Near Me.MAIL YOUR APPLICATION Print an application from LifelineSupport.org. Fill out and mail it with proof of eligibility to: Lifeline Support CenterPO Box 1000 Horseheads, NY 14845If you live in CA (CaliforniaLifeline.com), OR (Lifeline.Oregon.gov), or TX (TexasLifeline.org), visit the website for your state to find out how to apply. HOW TO SHOW YOU ARE ELIGIBLE You may need to show proof that you qualify for Lifeline, such as:  A copy of your SNAP or program letter OR A copy of your pay stub or tax return to prove your incomeis at or below 135% of the federal poverty guidelines.OROR*If you live on Tribal Lands, you may receive an additional discount toward your service.If you have a disability and need assistance with your application, contact the Lifeline Support Center.LIFELINE SUPPORT CENTER (800) 234-9473 | 9 -9  ET | 7 DAYS PER WEEKLifelineSupport@usac.org | www.LifelineSupport.orgAvailable for Public UseLifeline is a Federal Communications Commission (FCC) program to help make communications services more aordable for eligible consumers. The Universal Service Administrative Company (USAC) administers the Lifeline program. USAC is responsible for helping you apply for the program, understand eligibility requirements, and keep your benefit current through an annual recertification process.

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Coco’s Place 423-5519 ZeelandElhard Laura 673-3113 BismarckFlaxsun Holdings Incorporated 769-2561 HannafordHwy 3 Bakery & Coee Shop 754-4127 NapoleonLakeside Grill & Bar 327-2297 DawsonLee Terry 845-2075 Valley CityLevi Bernese 336-2408 StrasburgLocken David 646-6766 RogersMertz Marilyn 663-6444 MandanNagel Dale 254-5711 LintonRichter Marlyn & Susan 673-3415 Burleigh Co.Silbernagel Urban 663-6768 MandanSpectra Chiropractic & Wellness 336-2280 StrasburgTrader Repair LLC 845-3972 OriskaNEW PHONE LISTINGSNAME PHONE CITY Grant Recipients AnnouncedThe BEK Board of Directors has selected the recipients of the 2024 Fall Community Partnership Program grants.Congratulations to the following groups:• City of Strasburg• Hillside Cemetery, Barnes County• Logan County Food Pantry• Wilton Pioneer Activity Center• Zeeland Community Center• Apple Creek School, Bismarck• Kidder County District Health• Pettibone Fire Protection• Steele Volunteer Fire District• Sweet Briar School• Wing Booster Club• Wishek Fire Protection DistrictBEK Communications Cooperative believes that supporting community projects and organizations in the communities throughout our service area is just common sense.The BEK Board of Directors developed the Community Partnership Program (CPP) to provide support to individuals and organizations through a structured program designed to meet the current and future needs of BEK-served communities. Grant recipients are selected each Spring and Fall.To learn more, visit bek.coop/coop/cpp.BEK Communications Cooperative has once again been honored as the Best Internet/Cable Company in Barnes County’s annual Best of the Best contest, hosted by the Valley City Times Record. This award highlights BEK’s ongoing dedication to providing top-tier connectivity and service to the communities we serve.The Best of the Best contest is a valued tradition in Valley City, oering residents the opportunity to recognize local businesses that consistently exceed expectations. In a time when reliable connectivity is more crucial than ever, BEK continues to lead the way, ensuring residents have access to the latest advancements in technology and communication services.BEK Named ‘Best Internet/Cable Company’ in Barnes CountyCOMMUNITYPARTNERSHIPPROGRAMbek.coop/coop/cppMeeting the needs of the communities we serve.

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SKITTER CABLE TV, INC. (ABSOLUTE CABLE TV)BEK COMMUNICATIONS (BEK)Annual Cable Service NoticePursuant to FCC Cable Rule CFR 76.1602This Annual Cable Service Notice (“Notice”) provides certain information regarding Skitter’s cable service and the policies and procedures Skitter has instituted in providing this Service. More detailed information is found in Skitter’s Residential Customer and User Agreement, which can be found at www.skitter.tv (“Customer Agreement”). The disclosures in this Notice do not modify any BEK Communications Service Agreement provisions.Cable Products and Services Skitter makes a variety of video programming services (individually “Service” and collectively “Services”) available via the EPIC Video Technologies platform (EPIC IPTV). The number of packages and channels contained in the packages may change from time to time depending on market and content licensing requirements.Prices and Options OeredThe packages include a variety of local “over-the-air” broadcast TV stations and may include public, educational, and government access channels. Some packages contain a wide variety of general entertainment, news, and sports programming. Optional premium channels such as movies and out-of-market sports are also available.For a monthly fee, subscribers of any level of Service may subscribe to Skitter’s digital video recorder (“Cloud DVR”) Service, which allows you to record your favorite shows.The BEK Streaming Device (BSD) and remote control are available for lease. Other compatible streaming devices, including Smart TVs, are available at retail stores for purchase. Visit bek.coop for a complete list of devices compatible with the EPIC Video Technologies platform. Installation and Service Maintenance PoliciesAn adult 18 years or older must be present during any installation or repair of service. BSD or customer-owned equipment installation may require a service call subject to an additional fee. Our team will make every reasonable eort to reschedule a missed service appointment at a time convenient for you.Access to Customer Premise By ordering service, you agree to allow BEK employees and/or subcontractors access to your premises to inspect and maintain the equipment and, upon the termination of service, remove the equipment. Failure by BEK Communications to remove equipment does not deem it abandoned. How to Use Your ServicesAt the installation time, a BEK service technician will provide instructions on how to use EPIC IPTV service. You can ﬁnd further instructions in the EPIC User Guide or on our website at bek.coop.Channels and Programming Options At the time of sale, scheduling, and again at installation, you will receive pricing and oered a list of our channel line-ups. Additional pricing is also available on our website.Changes in Service or Prices If any change in services or pricing is planned, notiﬁcation is provided no less than 30 days before the change. Notice may be provided on a customer’s monthly bill, as a bill insert, as a newspaper legal notice, by separate mailing, online at www.bek.coop, or some other written form. Billing and Miscellaneous Fees Your monthly BEK Communications invoice provides your account’s charges, due date, payment due, and applicable credits. It also contains monthly “bill messages” to update and educate. Accounts that remain unpaid after BEK’s payment due date (twentieth (20) day of each month) are assessed a $30 late fee. If payment is returned as “insucient funds,” a $35 NSF Fee will be assessed. Delinquent Accounts/Reconnection of Service Nonpayment of part or all of your bill may interrupt or disconnect all BEK Communications provided BEK COMMUNICATIONS services. If service is disconnected for nonpayment and you wish to reconnect service, BEK requires the total outstanding balance to be paid in full plus an additional $45 Reconnect Fee. Cancellation or Termination of ServiceA request to disconnect service can be made at any time. If disconnection occurs in a service term agreement, the customer will be assessed an early termination fee, and the return of promotional credits and/or equipment may be requested. Billing will stop when the request is made,

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subject to applicable fees and outstanding balances on services. Equipment provided or leased must be returned upon disconnecting, or appropriate charges will be applied. Complaint Procedures Billing or service complaints should be directed to BEK Communications at 888-475-2361 or by email at bekcomm@bektel.coop. If you believe BEK Communications has not adequately resolved your issue, you may contact your local franchise authority (listed to the right) or the FCC. Assistance from BEKFor any questions regarding your Service and/or technical assistance, please call us at 888-475-2361 or visit bek.coop. Filing a complaint with the FCC File a complaint online at https://consumercomplaints.fcc.gov. By phone: 1-888-225-5322 or TTY 1-888-835-5322. By mail (must include your name, address, contact information, and details of your complaint) Federal Communications Commission Consumer and Governmental Aairs Bureau Consumer Inquiries and Complaints Division 445 12th St, S.W. Washington, DC 20554SmartHubPay online or on your mobile device with the SmartHub app.Go to bek.coop. From the menu in the corner, tap or click “Pay my Bill”. If this is your ﬁrst time, select “Sign up to access our Self Service site”.Fill in the information as prompted to create an account.Once you sign in, you can access your billing history and make a payment. After your ﬁrst payment, you can store your payment information for the next time. This will save you time and make paying your bill easy!Scan to watch a setup tutorial video online.

2024 November Beacon

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