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CAREGIVER TRAININGMedTec Healthcare - 2023 Winter

TRAINING AGENDAPage 3 - Company UpdatesPage 8 – Reimagining the caregiver role Page 13 – Appendix: Helpful links for staff2

COMPANY UPDATES

AS MORE SENIORS NEED CARE, WE WANT TO CONTINUE TO BE THE BEST PLACE TO MAKE A CAREER OUT OF CARINGSENIORS NEED MORE TRUSTED CAREGIVERSWith the last of the baby boomers reaching 60 and choosing to stay home instead of going to nursing homes, there are more seniors choosing in-home care than caregivers to support them. If you know someone who you would trust to be a caregiver, please let us know! We have an employee referral program and would love for them to join the MedTec family as well.4COME VISIT OUR NEW ADULT DAYCARE CENTERS!English Speaking Centers• Naperville (new) - 1415 Bond Street, Ste. 111Korean Speaking Centers• Wheeling (new) - 1400 S. Wolf Road, Suite 209• Mount Prospect - 411 E Business Center Drive #104• Chicago - 4834 N Sheridan RoadSpanish Speaking Centers• Wheeling (new) – 43-47 W Dundee Road2024: MEDTEC - THE BEST FOR CLIENTS & CAREGIVERSWe continue to look for ways to improve our support for caregivers. Together, we can best serve our senior clients. Focuses for the next few years are: • revamping caregiver training and onboarding, • improving client-caregiver-office communication, and• increasing the ways and quality in which we can support caregiversIf you have ideas or feedback on how we can better support you as a caregiver, please let us know in the in-service quiz!

EMPLOYEE REFERRAL PROGRAMKNOW A HERO? REFER THEM TO MEDTEC$200 $200ADDITIONAL TIER PRIZESFOR YOU FOR YOUR FRIENDHELP MORE SENIORS FIND THEIR CAREGIVERSKnow that friend who you would trust your parents to? Helping him/her become a MedTec employee means $200 for you.Don’t worry, we reward your friend as well!Each referral you make is appreciated by the senior who couldn’t find a caregiver. We’ve introduced prizes which grow as your referrals grow.5Have a referral? Scan the QR code here Or visit us at: www.MedTecHealthcare.com/ReferralTHANK YOU TO OUR HERO REFERRERS (NEXT PAGE) >>

In the midst of a severe caregiver shortage, a group of heroes emerged at MedTec…

PERFORMANCE REVIEWS & RAISES (REMINDER)MedTec will be conducting annual caregiver performance reviews in advance of raises each July.How will performance be evaluated?20XX Pitch Deck 7CLIENT SATISFACTIONADHERING TO THE CLIENT CARE PLANHR AND TRAINING REQUIREMENTSUSE OF ALAYACARE (VS TIMESHEETS)MEDTEC TENUREPROFESSIONALISM

REIMAGINING THE CAREGIVER ROLE

9CAREGIVING IS NOT ABOUT COMPLETING TASKS, BUT ABOUT HELPING SENIORS RETAIN HEALTH & AS MUCH INDEPENDENCE AS POSSIBLEEngagement slippingYoung and healthy Losing elements of independenceDependent on medical support Barriers to social, physical and mental engagement causes loved one to engage lessMaintains their own physical, mental and social healthCertain daily living activities become difficult to do by oneselfDaily living requires medically trained supportAdult DaycareMake social, physical and mental engagement easierIn-Home Care Support missing daily living activities – and encourage continued engagementNursing HomesProvide medical support

10AS CAREGIVERS, WE HELP SENIORS RETAIN HEALTH & INDEPENDENCE BY…1Helping seniors with tasks essential to maintaining health -which the seniors can no longer do by themselves2Encouraging them to keep engaged socially, physically and mentally to slow deteriorationCrucially, if you enjoy your time with the client and they look forward to seeing you, it gives additional motivation for the client to retain their health and independenceFor example: We help seniors with housekeeping to ensure it is a healthy environment to live in and to reduce fall-risk e.g., taking out the trash to avoid unwanted pests, organizing the room so that there is nothing to trip overFor example: Sometimes, required tasks don’t take the entire scheduled time. In those situations, it’s a perfect opportunity to engage the client:• socially (learning about their life, listening to something you both enjoy and discussing), • mentally (reading to them or doing a puzzle), or • physically (going for a walk, light stretches at home)

11CAREGIVERS ARE RESPONSIBLE FOR SO MUCH MORE THAN JUST COMPLETING THE CLIENT’S CARE PLAN TASKS1We are entrusted with supporting the client’s long-term health and independence…Are we proud of the effort and professionalism that we put into the care?2If tasks are only part of our role, it should only take part of the time…After completing key tasks, what else can we do to keep the client happy & healthy?3If you find yourself doing tasks which don’t help the client meet their goals of health and independence or are beyond what we should do as caregivers…Please call your scheduler and let them know about the situation. They are your ally and, together, you can address it with the client

WHAT ARE SOME EXAMPLES OF WAYS TO ENGAGE YOUR CLIENTS?20XX Pitch Deck 12Physical engagement• Going for walks• Watch light stretching / workout videos on Youtube that you’re both comfortable with• GardeningMental engagement• Playing board and card games or puzzles• Read to / with them• Work on projects and hobbies with them• Listen to music togetherSocial engagement• Learn about their amazing life and share about yours!• Plan out what you can bake / cook together• Help them video call a loved one

APPENDIX

IMPORTANT LINKS20XX Pitch Deck 14VISIT OUR COMPANY WEBSITEDOWNLOAD OUR TIMEKEEPING APP (ALAYACARE) – APPLE STORE / GOOGLE PLAY STOREGET YOUR PAYSTUB OR TAX INFO (PAYFLEX)MAKE AN EMPLOYEE REFERRALSUBMIT A TIMESHEET (ENG, KOR, SPA)DOWNLOAD NEXT DAY PAY (PAYACTIV) – APPLE STORE / GOOGLE PLAY STORECHECK COMPANY EMAIL TO ACTIVATE PAYACTIV

NEXT DAY PAYWant to get paid faster for your hard work? We have partnered with PayActiv to help our caregivers access their cash the next day. Want to learn more? Watch a short video here or visit their website here. To enroll, please email payroll@medtechealthcare.com and include:• Your full name• Your phone number• The email you would like to be your username* Available only for visits recorded using Alayacare’s clock-in and out mobile app.15

SIGNING UP FOR NEXT DAY PAYD I D N ’ T R E C E I V E T H E T E X T O R E M A I L? P L E A S E C A L L 8 47- 470 - 47 0 1 TO U P D AT E Y O U R C O N TA C T I N F O.16

A BRIEF REMINDER:PROFESSIONALISM AS A MEDTEC CAREGIVERBE RELIABLEOur senior clients depend on us. So, please be on-time & stay for the entire schedule.BE RESPONSIVEIt’s important to respond when the office reaches out for: client questions, scheduling shifts, and HR / compliance requests. We all need to work together to best serve the clients.COMMUNICATE EMERGENCIESEveryone has emergencies. We just ask that when it happens to you to please let the client and the office know that you will be unable to make the visit.DO NOT WORK WHEN…In serving Illinois Medicaid as homecare aides, we are only allowed to serve our clients when they are (1) not in the hospital or rehab (2) within the state.17If you have questions, please call us at 847-470-4701