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Your Trusted Life Safety and Security AdvisorProtecting lives. Securing futures.
Messenger,EmergencyCommunicationsAccess Control, ClocksInteractive Display,ConferenceManagementViolence MitigationSecurity Surveillance, CCTVPro AudioCommunication Company is a full systems integration provider. We have been designing,installing and servicing communications systems since 1976. We offer best-in-class lifesafety, security, audio-visual, and communication systems from the top brands, includingRauland Borg Ametek, Siemens, Vizabli, Midmark, DSX, Spectralink, Harman Kardon, Sharp,ONSSI, Qognify, Axis, and many others.Viral ResponseFire Alarms,Extinguishers, InspectionsRTLSEMR IntegrationPaging, Intercoms,NotificationWirelessTelephonyEmergencyResponseNurse CallCOMPLETE SAFETY & SECURITYSUPPORTYour Trusted Life Safety and Security Advisor
Advantages of a ComCare ManagedService AgreementYour team likely has limited time and technical supportto maintain the schedules required to regularlymonitor, test, and update your critical life safety andsecurity systems. Our certified team is here to help. ComCare Managed Services Ensures TheLatest Technology With A Budget We will keep your technology maintenance andlicenses current, maximizing your technology lifecycles. Our proprietary model allows us to set a reliablebudget based on the time required to monitor andcomplete critical updates to your technologyinfrastructure routinely. Our expertise can providepriority service response, training, testing, andmonitoring with less time and hassle than what wouldbe required of your team. LET COMCARE PROVIDE DAILY ASSURANCECommunication Company has the expertise to handleevery aspect of design, installation, testing, andinspection for your life safety and security systems. Letus design and manage your nurse call, fire alarms,access, monitoring, security, pro audio, and interactivewhiteboard systems. We have something for everyorganization specializing in healthcare, education,commercial, industrial, government, andentertainment sectors.MaximizetechnologyRespond to prioritysystem issues andchangesUpgrade systemsManage budgetsTrain your teamRoutinely test andinspect systems Manage warrantiesLet Us Help You Your Trusted Life Safety and Security Advisor
TWO LEVELS OF MANAGED SERVICESC O M C A R E B A S I C C O M C A R E S E L E C TThe ComCare Basic provides our specwarranty protection for equipmentinstallations for the first year. This guaranteesthe quality of our workmanship, ensuring thesolution was installed per manufacturerrequirements or best practices, equal to themanufacturer's warranty.ComCare Select provides support andmonitoring of solutions during normalbusiness hours. Our team will receive alertsand respond to resolve issues either remotelyor onsite as required. Select clients will havepriority queue and service level agreementsfor necessary updates, annual tests andinspects to ensure all systems are functioning. Your Trusted Life Safety and Security Advisor
Responsive BusinessHours SupportFirst-yearWorkmanshipWarrantyDiscretionarySoftware Patchesand Updates Monthly StatusReport 24x7x365Monitoring andAlertsPriority QueueSupportAnnual Test and Inspect ManufacturersHardwareWarrantySupport ConfigurationBackup GuaranteedService LevelAgreementFull CircleAssuranceCommunication Companyoffers two levels ofmanaged services tooversee your alarm andsystem monitoring, maintenance, and annualtest and inspect supportof our professionallyengineered systemsdesign and installation. HOW COMCARE SELECT WORKSNo Trip ChargesYour Trusted Life Safety and Security Advisor
COMCARE SELECTPriority Queue SupportIf issues arise, you will be prioritized and queued for remote and onsite customer service as aSelect subscriber. Responsive Business Hours SupportSelect clients receive standard business hour labor support and manufacturer's equipmentwarranty onsite or remotely as required.24x7x365 Monitoring and AlertsOur team will receive all alerts and monitoring reports to assess and execute proper responsesand to ensure systems are properly functioning. Guaranteed Service Level AgreementComCare Select clients receive our Service Level Agreement (SLA) response time guaranteebased on critical, high, standard, and low priority levels. Manufacturers Hardware Warranty SupportWe uphold and implement needed repairs under our manufacturer's hardware warranty.Hardware and parts fees will apply once the warranty has expired. First-year Workmanship WarrantyThe ComCare Select subscription proactively executes your first-year warranty to ensure allinstallations are accurate and meet manufacturer specifications to prolong your system's life. No Trip ChargesAny repairs not handled remotely will not be charged for travel to your site. Discretionary Software Patches and UpdatesWe will make any necessary updates for your current systems to support each manufacturer'scurrent software version.Configuration BackupSystem configuration will be documented and backed up for any quick recoveries needed.Annual Test and InspectEach year, your contracted systems will be tested and inspected once under ComCare Select.Monthly Status ReportYou will receive monthly reports showing the functioning status of your contracted systems.Your Trusted Life Safety and Security Advisor
The following services can be factored into your subscription fee to meet youradditional needs beyond the ComCare Select package services.Software LicensesEnsure systems are secure and new and existing users' software licenses arecurrent per the technical assistance required. Software Upgrade TestingWhile initial software is tested upon installation, new technology upgrades andintegrations require ongoing, timely maintenance and technical assistance. Enhanced Firmware and Software UpgradesBased on your unique system requirements, we will ensure that enhancedapplicable updates are operating software, firmware, and chipsets.Premium Remote and Onsite Support 24x7x365Our optional 24/7 service extends the monitoring, dispatch, and support ofyour environment outside of normal business hours, weekends, and holidays.Alarm MonitoringService levels can include 24/7 emergency alarm notification for all yourfacilities’ critical alarms.Test and InspectVerify that no changes have occurred that would affect system performanceGood operating condition Free from physical damage Frequencies vary fromweekly to annuallyFire Extinguisher Exchange ProgramFor clients who have chosen ComCare Select, anHosting ServicesHosting service centralizes your system management applications in a tier twodata center, ensuring that applications will always be secured, backed up, andavailable to authorized users who can manage multiple facilities.Platform as a Service Platform as a Service (PaaS) removes a solution's capital cost and turns it into amonthly expense. Platform monitoring, support, equipment, and installationlabor will be managed with one down payment and fee structure. COMCARE+ OPTIONSYour Trusted Life Safety and Security Advisor
ComCare Select services can be applied toany of our core systems services andimplementations represented on thefollowing pages. Contact yourCommunication Company accountmanager to learn more. OUR CORE SYSTEMS & SERVICES"We are your complete life safety andsecurity systems integrator and trustedadvisor." Your Trusted Life Safety and Security Advisor
Communication Company is a Siemens-certified provider with the expertise tohandle every aspect of design, installation, testing, and inspection for your lifesafety and security systems. Software Maintenance Agreements (SMAs)We will maintain testing, patches, and scheduled software and firmware upgrades to yoursystems per manufacturer requirements. Software Seat LicensesIncluded in our SMAs and at the manufacturer's suggested retail price, we willmonitor and maintain your software seat licenses for your life safety and securitysystems, such as nurse call, door access, cameras, and alarms.Alarm Monitoring ServiceTo provide you with a greater level of protection, a UL and Factory MutualCertified facility supports our Central Station Monitoring service. Ourprofessional operators are trained to identify incoming fire and intrusion alarmsand notify the appropriate authorities and responsible individuals needed forresponse. Our redundant, accurate, responsive monitoring center is on the jobwhen you can’t be.Testing and InspectionWe provide NFPA code conformance testing and inspections to any fire alarmsystem, including smoke detectors, sprinkler systems, 24/7 emergency, and firepumps, with detailed NFPA72 reports. Other systems requiring testing andinspection include nurse call, access control, CCTV surveillance, audiovisual,intercom and public announcement, and large events audio equipment. We havefully NICET-certified, factory-trained, and union technicians servicing yoursystems. Fire Extinguisher Full ServiceComCare coverage of fire extinguishers includes most services you would needto perform that are required by NFPA and your local fire marshal in one easybudgeable payment. We'll come to your location to perform a 13-point inspection,exchange any device with deficiencies, install a new tamper seal, and certify yourfire extinguishers with a dated and punched inspection tag good for 12 months. SAFETY & SECURITY SERVICESYour Trusted Life Safety and Security Advisor
Your Trusted Life Safety and Security AdvisorFire protection systemsFire management stationsCloud app solutionsFire detection and notificationsFire extinguishingEMERgency24 monitoringSeamless integration with existing technology Continuous real-time video monitoring Active shooter detection Automated emergency alertsSmartphone and tablet video integration Scalable platform and open architecture Scalable access control for any requirementsVideo surveillance integration Intrusion detection Cloud-based software Mobile command center Microsoft Access™ and SQL Server™ editionsRemote management of multiple buildings Fire Alarm SystemsFire safety involves many disciplines, from detection, alarming,evacuation, and extinguishing to danger and building management.Only if they are carefully geared to each other and your specificrequirements can you be assured that your employees, visitors,guests, and assets are maximally protected. We offer Siemens firesolutions for all the required products and systems from a singlesource to safeguard the continuity of your business.CCTV & Video Surveillance Security systems help protect your staff, customers, and buildings.We partner with leading manufacturers to offer diverse systems andproducts that provide:Door Access Controls You can secure your facilities with a fully-integrated door accesscontrol system. Depending on your needs, you can select from arange of product features, including:STRUCTURED SECURITY SOLUTIONS
In-room digital control centerMobile integrationReal-time Location SystemScalable designPeer-to-peer IP video intercom with SIP capabilityVoice over IP interface (VoIP) pagingEmergency communication systemsInteractive whiteboards Video conferencing Smart room controlRoom schedulingWireless presentation capability Wireless and wired microphones and accessoriesSurround sound systemsPortable PA systemsIndoor/outdoor loudspeakersWireless and wired Bluetooth speakersAndroid & iOS headphonesMeeting and conference room AVComputer audio systemsNurse Call SolutionsResponder Enterprise is built to continually evolve with technology andprovide ways for teams to connect organically within their daily workflowto improve communication, efficiency, and of course, patient care. Intercom & Paging Solutions Realize the power of an enterprise platform with the simplicity of a singlesystem, no annual phone licensing fees, no proprietary servers, and noneed to train your staff on multiple systems. Interactive Displays Perfect for patient rooms and classrooms, conference rooms, and otherareas of your facility, our integrated systems offer simplified installation,practical features, streamlined maintenance, and scalability for futureexpansion. Audio Systems We’ll work with you to design and implement interactive exhibits,distribute live or produced content, and manage resources centrally orremotely on your network so you can ensure the best possible experiencefor your audiences.MASS COMMUNICATIONSOLUTIONS Your Trusted Life Safety and Security Advisor
CONTACT USCOMMUNICATION-CO.COMYour Trusted Life Safety and Security AdvisorProtecting lives. Securing futures.Communication Company5320 S. Main StreetSouth Bend, IN 46614833.266.6261 p. 574.299.0020f. 574.291.8577admin@communication-co.comSouth Bend, IN | Columbus, OH | Detroit, MI"We promise to provide you a scalable architecturethat addresses critical communication issues byproviding a security foundation that supports andimproves the way safety is delivered and managedin your environment."