Return to flip book view
2023 ANNUAL REPORT
President & CEO MessageDear Friends, I am so grateful for the contributions and dedication of our incredible Family Health Center (FHC) team. As President/CEO, one of the joys of my role is being able to lead a dynamic team of individuals who show each day how much they love our community and value each of our community mem-bers.Everyday, I witness our team go above and beyond to provide quality care to our patients regardless of their ability to pay for our services. I continue to admire the extent to which our providers and other team members dedicate their time and expertise to making sure patients feel heard, respected and valued. Not only are we providing the patient care our community members need, we are working dil-igently to develop trusting, long-term relationships that help to transform the patient care experience overall. This year, our dedicated team of more than 150 community volunteers and dentists ensured that 266 patients received free dental care valued at $93,000 during our annual Dr. Lisandra Soto Dental Day Of Caring. Over 2,100 children were immunized and prepared for school during our annual Back to School Bash, where we welcomed 40 community partners to help educate event attendees on critical local programs and resources within the community.As we kick off the start of this new year, I am excited to see how our team can continue to positively impact this community by combating diseases, saving lives and promoting preventative care to help individuals stay healthy. We are looking forward to discovering new ways to provide even better care to our patients and support to our beloved Kalamazoo community.Yours truly,Denise CrawfordPresident & CEO
Dear Community Members, It has been a pleasure to serve as the Chair of FHC’s Board of Directors for 2023. As Chair, I have had the honor of working with some of the brightest minds and most compassionate team members to provide excellent care to our patients. Thanks to the daily contributions of our incredible staff and our dedicated community partners, we have been able to make great strides in offering our patients the care they need.In 2023, the board outlined a set of strategic goals aimed at enhancing overall organizational performance. These objectives include the commitment to providing an outstanding patient experience, striving for patient-centered clinical excellence, and achieving financial strength and sustainability. To achieve these goals, we focused on optimizing patient interactions and using clinical measures adopted by Federally Qualified Health Centers (FQHCs) all over Michigan. Under the leadership of our esteemed President/CEO, Denise Crawford, FHC was able to demonstrate improved health outcomes and obtain improved patient-experience metrics. We are excited to build upon this momentum in 2024 by working seamlessly alongside our incredible FHC staff and community partners. We cannot express enough our sincerest gratitude for the work of our FHC staff. Their invaluable investment of effort, time, passion and commitment is what ensures that we are able to accomplish our goals and further our mission of providing quality care to every resident in Kalamazoo. Thanks to the hard work of each of our team members, we are able to share these 2023 highlights with you. The FHC Board of Directors remains grateful for the generous support of our staff and community partners. We look forward to continuing to provide solution-oriented leadership that will allow us to offer the quality care our patients deserve. Thank you for remaining committed to our vision of ensuring the well-being of each resident in Kalamazoo County.Yours in Service,Cathy AshBoard ChairBoard Chair Message
Quality ReportOur team at FHC takes pride in providing quality care to our patients by:165,356PATIENTCENTERED VISITS TOTALEnsuring our diabetic patients receive the care they need to maintain their vision via:• On-site appointments using a RetinaVue camera to screen for retinopathy.• Eye specialists referrals when potential retinal problems are detected.• Empowering patients to make lifestyle choices to better manage and understand their chronic conditions and protect their vision.Prioritizing health education and preventive care planning resulting in 1,160 patients completing a mammogram this year.Partnering with the American Heart Association to improve the accuracy of blood pressure readings during visits.Enrolling patients in remote monitoring for blood pressure using bluetooth enabled devices that allow FHC medical staff to review blood pressure values and make medication adjustments as needed.
Quality ReportOur team at FHC takes pride in providing quality care to our patients by:165,356PATIENTCENTERED VISITS TOTALFocusing on follow-up care procedures for patients recently discharged from acute care hospitals to ensure proper understanding of discharge and medication instructions.Improving Emergency Room follow-up outreach protocols to better assess patient needs and assist in providing optimal levels of care for their condition.Increasing patient access to nutritional resource in collaboration with the American Heart Association.Increasing our screening efforts for sexually transmitted infections.Expanding the role of Community Health Workers to foster better patient connection via: • Scheduling appointments.• Educating patients about preventive care planning.• Providing information about facility hours and available services.• Arranging transportation to and from medical appointments.• Providing resources to assist with housing, utilities, food and diapers.
Since 1971, Family Health Center’s mission has been to ensure that ALL members of the community have access to quality, comprehensive, patient-centered health care. Together, we provide this care to Kalamazoo residents regardless of age, gender, race, color, national origin, size, religion, culture, language, sexual identity, physical or mental ability, gender identity, insurance status, housing status, employment status, or ability to pay. We stand proudly by this mission as we move forward into 2024.31,011MENTAL HEALTH VISITS21,556DENTAL VISITS23,613PT AND OT VISITS 165,356PATIENTCENTERED VISITS TOTALHealthcare for Everyone89,176MEDICAL VISITS
FHC had the pleasure of hosting its 3rd Annual Dr. Lisandra Soto Dental Day of Caring in March this year. This event, which brings together a host of dedicated dentists, hygienists and dental assistants committed to providing quality care to community members, was a success this year. As part of the commitment FHC made when establishing the event in 2019, staff and volunteers were able to provide free dental care to hundreds of adults in our community. From cleanings and fillings to extractions and X-rays, FHC provided more than $275,000 in free dental care since 2019.Dr. Lisandra Soto Dental Day of Caring260+UNINSURED PATIENTS AND COMMUNITY MEMBERS SERVED$93,000+IN FREE DENTAL CARE
The 17th Annual Back to School Bash (B2SB) came and went with fun, games and memories we will never forget! FHC was pleased to host our largest and most highly anticipated event of the year, the B2SB. This exciting event provides our team an opportunity to ensure that all children in our community are prepared to start the school year with the supplies and resources they need to succeed. Each year, we offer immunizations, well-child exams, backpacks filled with school and hygiene supplies, and helpful informational tools to children and their parents. This year, attendees enjoyed carnival rides, games, food, a petting zoo and fun prizes. FHC provided immunizations to more than 2,100 children, nearly 1,500 well-child exams and gave away 1,500 backpacks. We could not have imagined that since the creation of the event in 2007, we would be able to serve more than 20,000 children. Our team would like to offer our sincerest gratitude to everyone who helped make this year’s event spectacular!Back to School Bash1,800+HAPPY BASH PARTICIPANTS3,200+IMMUNIZATIONS UPDATED
FHC values its staff and patients. It is because of our experienced and dedicated staff, that we are able to provide quality care to the members of our community who need it most. Meeting the needs of our patients provides the inspiration for all that we do. Our team strives everyday to ensure that we are putting our patients first and offering them a health care experience that is trustworthy, engaging and comprehensive.FHC Impact:Patient Testimonials“I have always had professional and personable service at Family Health Center. Over the phone and in person, I have been treated with respect and even felt the Family Health Center has gone the extra mile many times to get me what I needed.”“Family Health Center has been the only facility I go to for any of my health issues (unless it's the hospital for any specif-ic service I need). The overall staff at Family Health Center is efficient, courteous and help-ful. Family Health Center is a great place and they are truly dedicated to serving people of all walks of life!”“The pharmacy staff makes an effort to know and support their clientele. I've used this pharmacy primarily since 1990.”“Their doctors are great! They treat everyone with respect and they really do their jobs! They don’t just look at you, they really do check you out.”“The best care I have ever received is at the Family Health Center.”
FHC values its staff and patients and prioritizes their input on how we can improve the patient care experience. As a result of our knowledgeable and dedicated staff, FHC is uniquely positioned to provide exceptional care to the residents of Kalamazoo County. For a number of years, FHC has exceeded industry standards for Federally Qualified Health Centers, demonstrating that our team has the tools and resources required to offer our patients a health care experience that is trustworthy, engaging and comprehensive.FHC Impact:Staff Testimonials“The Family Health Center helped me learn more about our community and population. I’ve seen the ups, the downs and the normal day-to-day of Kalamazoo. That helped me understand more about our patients and what they’ve been through. I’ve also been very fortunate to work with people who not only care about our patients but care about my overall well-being.” - Jeanie Lozano“I have worked at Family Health Center for a very long time. It’s part of who I am. This is more than just a job to me. It’s my life. It’s a blessing to help so many people and to know we have loyal customers who really appreciate all that we do. This makes my job all the sweeter, and knowing I get to do this on a daily basis is priceless.” - Angela Lesniak“Working at Family Health Center has been incredibly rewarding. As a therapist, I have learned so much from each and every one of my patients. They are our best teachers. I am able to pass their wisdom on to my other patients, so that it doesn’t end with me.” - Kr isty M ollitor
FHC values its staff and patients and prioritizes their input on how we can improve the patient care experience. As a result of our knowledgeable and dedicated staff, FHC is uniquely positioned to provide exceptional care to the residents of Kalamazoo County. For a number of years, FHC has exceeded industry standards for Federally Qualified Health Centers, demonstrating that our team has the tools and resources required to offer our patients a health care experience that is trustworthy, engaging and comprehensive.FHC Impact:Staff Testimonials“I feel blessed to fulfill my calling through the work that my team and I do each day. It is very rewarding when patients enter our office with discomfort and fear, and they are able to leave our office at the end of their appointment with relief, knowing that they received the quality care that they needed with compassion and respect. I believe that we improve the lives of our patients each day through our commitment to quality, comprehensive, patient-centered health care.” - David VanSlambrouck“Working at the Family Health Center has definitely impacted my life, as well as the lives of my patients. For me, working at the Family Health Center has improved my knowledge of caring for diverse populations across the lifespan. The rapport I have built with my patients over the last eight years has improved compliance with their treatment plans and, ultimately, their health and well-being.” - Daniel Hodge
2023FinancialsIncome ExpensesPATIENT SERVICES REVENUE 57%PHARMACY REVENUE 23%GRANT REVENUE 9%PROGRAMS & SERVICES 78%ADMINISTRATION 22%OTHERINCOME11%
Thank you for your support!AbraxasAetna Better Health of MichiganAlight Financial Solutions - Sandra L KuentzelAmerican Heart AssociationAscension Borgess HospitalASK Family ServicesBronson HealthcareCarole M. Sweet - Barbara King MemorialCentene Management CompanyCharles WalkerCity of KalamazooCommunities in SchoolsContinental Linen ServicesCSM GroupDenise CrawfordDrug Enforcement AgencyEileen ChiangErlinda RollsFirst Day Shoe FundGoodwill IndustriesGreat Lakes Center for Autism Treatment & ResearchGryphon PlaceHealth Resources & Services AdministrationHousing Resources, IncJames YoungJennifer NaylorKalamazoo (MI) Chapter of the Links, IncorporatedKalamazoo Children’s AllianceKalamazoo Community Foundation - The Arnold Moelk Benefit FundKalamazoo Community Foundation - Acturus Fund Advisory CommitteeKalamazoo County Health & Community Services DepartmentKalamazoo Friends of RecreationKalamazoo Loaves & FishesKalamazoo PromiseKalamazoo Public SchoolsKalamazoo Valley Community CollegeKalamazoo County Ready 4sKalamazoo Regional Educational Service AgencyMichigan Association of Health PlansMcLaren Health PlanMetropolitan Kalamazoo Branch NAACPMichigan Department of Health & Human ServicesMichigan Department of Labor and Economic OpportunityMichigan MeridianMichigan Community Health NetworkMichigan Primary Care AssociationMolina Healthcare of MichiganOld National BancorpOutfront KalamazooParamount Charter AcademyPNC BankPriority HealthRootead Enrichment CenterSouth Michigan Food BankSouthwest Child Care ResourcesSouthwest Michigan Behavioral HealthSuzanne Upjohn Delano Parish FoundationTessari Family TrustThe Hall FoundationThe Salvation Army KalamazooTyler Little Family FoundationUnited HealthcareUnited Way of South Central MichiganYMCA of Greater KalamazooUniversity of Michigan School of DentistryUniversity of Detroit Mercy School of Dentistry