2022 P&M Book : simplebooklet.com

Greetings Welcome to the 2022 Presidents Managers Meeting Chair Steve Quinn s theme this year has been Our People Our Communities A Celebration of Success Each year the Presidents Managers Meeting brings together a unique community of individuals who have dedicated themselves to promoting the idea and practice of mutual insurance We all have a unique opportunity as mutual insurers to create organizations where People and their individual contribution still matter Communities are supported and nurtured The successes of our people and communities are celebrated 2022 has been a year where many things have seemingly returned to normal but at the same time it s a year that s been full of challenges for many of our mutuals many of our policyholders and many of our community partners Perhaps the greatest unsung contribution that insurance provides is that it is a foundation that enables economic activity in both personal and business investment Without insurance there is little opportunity for economic growth and prosperity is less certain and takes much longer The key role that insurance plays in spreading risk is vital to societies well being In challenging times it can be helpful to look with some pride on the role we play as small insurers in protecting and supporting people and communities We ll have lots of interesting discussions and speakers over the next couple of days Some of the most interesting discussion will probably be those that you have with both new and old colleagues Please take the opportunity to make those connections Your P M book includes detailed reports on the work of your committees The volunteers that make up these working groups have an important impact on the work that our people do and on the contribution we make back to the larger insurance community See you at Blue Mountain Mutually yours John Taylor President Ontario Mutual Insurance Association

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The Fire Mutuals Guarantee Fund FMGF was formed in 1976 The creation of this fund enabled farm mutuals to discontinue use of the premium note The FMGF is directed by a board of trustees elected by its members The voting membership for the FMGF is the same as OMIA s voting membership The FMGF trustees are as follows Chair Brian Downie West Elgin Sharon Hollister Germania Jodi Rich Howard Glenn Taylor Halwell Ross Lamont Trillium The fund is an open ended fund with a statutory minimum limit of 1M The current balance is approximately 2 Million In 2021 the members endorsed a proposal to create a funding target for the fund to grow to 3M over time and this recommendation was approved earlier this year by the Financial Services Regulatory Authority In the event of an insolvency members would be assessed for the funds over and above the balance as necessary to meet the insolvent member s obligations to policyholders There has never been a call on the Fund The fund agreement essentially places the surplus of all 38 participating farm mutuals and Farm Mutual Re behind any one participant Participants in the FMGF are exempt from the insurance industry guarantee fund PACICC Property and Casualty Insurance Compensation Corporation The FMGF provides a broad guarantee in that There is no deductible It covers all lines There are no caps on unearned premiums or claims Guarantee Fund members are subject to a solvency protection process agreed to by all members and the regulator The process includes a series of solvency tests and quarterly reviews administered by the Financial Review Committee The Financial Review Committee FRC is appointed by FMGF Trustees and consists of Catherine MacLellan Chair Rick Walters Bob Nielson and Jeff Wickware The committee reports directly to the CEO of Ontario s Financial Services Regulatory Authority or their designate October 2022

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Brian Downie Chair FMGF West Elgin Mutual Insurance Company Brian Downie began his insurance career at West Elgin Mutual just over 30 years ago when he was hired in the role of Accountant in 1991 Beginning in 1997 he assumed the role of President CEO a position he continues to hold today Brian earned his Undergraduate Business degree from the Ivey School of Business at Western University and followed that with the industry specific designations FCIP and CRM through the gracious support of his employer During his mutual insurance career Brian has served on several boards and committees including the Farm Mutual Re Board which he chaired in 2014 15 He joined the Fire Mutuals Guarantee Fund in 2016 and currently serves on the Board of Collectivfide Insurance Group Inc Brian believes highly in the collective strength and network of mutuals that focus on service to their policyholders He counts himself fortunate to have found a career within the mutuals that has allowed him to work in a community so close to his family roots

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Financial Review Committee Financial Examination Committee September 9 2022 To Fire Mutual Guarantee Fund Members From OMIA Review Committee Subject 2022 Second Quarter Results June 30 2022 Summary Net Income for FMGF Members for the first six months experienced losses due to the storm so the aggregate gross claims are well in excess of 100 million of 2022 deteriorated to a Net Loss of 100 6 million or a negative ROE on an annualized basis of 14 58 Both Underwriting and Investment Results were poor but the major factor affecting the results was the Unrealized Loss of 133 million at June 30 Excluding this item the companies had an estimated Net Profit of 32 7 million This compares to a profit of 77 8 million for the same period in 2021 Recoveries from Farm Mutual Re for the companies that exceeded their cat coverage are 73 million with additional recoveries resulting from major claims that were incurred Direct Claims Incurred for the Property line of business for the first six months of 2022 were 254 million with Net Losses of 167 million The key elements are Underwriting Loss of 6 2 million Investment Income excluding Unrealized Gains and Losses 18 3 million Unrealized Loss 133 3 million Income Taxes recovery 20 3 million Net Income Net Income was a Loss of 100 6 million for an annualized Return on Equity of negative 14 58 This compares to a profit of 77 8 million for the first six months of 2021 Both Underwriting and Investment results deteriorated in 2022 The most significant event in the second quarter of 2022 was the May 21 Derecho which swept through Ontario particularly Eastern Ontario Nine companies exceeded their Catastrophe limits with losses for these companies amounting to 99 million Multiple other companies also Catherine MacLellan Rick Walters Net Investment Income plummeted in 2022 due to Unrealized Losses in both Equities and Bonds The TSX dropped from 21 222 at year end 2021 to 18 861 at June 30 2022 an 11 drop During the same time Interest Rates rose dramatically contributing to large Unrealized Losses The Return on Equity for the first six months of the year was minus 14 58 compared to 11 41 in 2021 and 7 27 for the same period in 2020 Underwriting Results The Underwriting Loss of 6 2 million was primarily the poor results in the Property line of business A major factor was the Derecho which occurred on May 21 and caused considerable damage particularly in Eastern Ontario The Gross Incurred Claims from this one event exceeded 100 million with nine companies exceeding their Catastrophe limits These companies included the Eastern Ontario ones Commonwell Grenville Bay of Quinte and L A These four companies had Gross Claims of 79 million Bob Nielson Jeff Wickware

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Financial Review Committee Financial Examination Committee The Combined Ratio for the first six months of 2022 was 101 compared to 89 for 2021 The Claims Ratio was 61 78 with Property at 65 45 Automobile had a Claims Ratio of 60 65 higher than the same period for the last two years which were 49 and 51 5 in 2021 and 2020 respectively In 2022 the Expense Ratio was 40 5 Although the ratio is lower than previous years General Expenses amounted to 92 million for the first six months of 2022 This compares to 79 3 million in 2021 and 86 million for the corresponding period in 2020 Part of the increase relates to expenses associated with the implementation of IFRS 17 Investment Income Net Investment Income was a loss of 115 million compared to a gain of 48 7 million for the same period in 2021 The Investment Yield was a negative 11 4 The main reason for the dramatic deterioration is Unrealized Losses which amounted to 133 million at June 30 2022 Unrealized Losses were in both the Equity and Bond portfolios The Unrealized Loss on Equities was 54 million while Bonds accounted for 76 million Interest and Dividend income increased slightly to 21 9 million compared to 20 8 million a year earlier A small Realized Loss of 407 000 was reported As mentioned in previous reports to FSRA Unrealized Gains and Losses vary considerably from quarter to quarter and year to year The following table shows the Unrealized Gains and Losses at the end of the second quarter of the years noted Catherine MacLellan Rick Walters Unrealized Loss 2022 133 million Unrealized Gain 2021 16 7 million Unrealized Loss 2020 4 5 million Not a single FMGF member reported a positive Net Investment Income for the first six months of 2022 with both Interest and Dividend Income and Realized Gains being more than offset by the Unrealized Losses The Net Investment Income on the Bond Portfolio was a loss of 70 million The Unrealized Loss represented 7 43 of the value of the Bond investments of 1 02 billion at June 30 The median duration of the Bond portfolio is estimated at 3 86 Individual Companies All FMGF members reported Net Losses for the first six months of 2022 Excluding Unrealized Gains and Losses ten companies had Net Losses Minimum Capital Test The MCT ratio for Ontario mutuals at June 30 2022 was 450 a decline from the 481 reported at the same time last year but only marginally less than the 457 at year end 2021 Capital Required is slightly less than a year earlier at 283 million compared to 284 million It is Capital Available that has declined amounting to 1 28 billion at June 30 2022 Conclusion The FEC believes that there are no serious concerns with the financial strength of the individual farm mutuals nor the FMGF members as a group Bob Nielson Jeff Wickware

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Financial Review Committee Members Catherine MacLellan Catherine MacLellan is principal of her own consulting firm Catherine MacLellan Associates Inc which was established in 1987 Clients have included both public and private organizations including Statistics Canada the Office of the Superintendent of Financial Institutions OSFI Financial Services Commission of Ontario FSCO IBM the Ontario Mutual Insurance Association OMIA several private insurance and trust companies and PricewaterhouseCoopers PwC In a joint project with PwC since 1989 Catherine has worked on the development maintenance and servicing of the various P C Pro Life Pro and Pension Pro products Catherine began her career at OSFI where she spent thirteen years in the banking and property and casualty insurance sectors She followed this with several years in a public financial services company Rick Walters Rick attained his degree in Economics from Western University and began his career in 1979 as a Commercial Loan Officer for Federal Business Development Bank in Kingston He spent a short time as a Senior Financial Analyst for Metro Canada Ltd before taking a position as Assistant Manager of L A Mutual in Napanee Rick was appointed to the position of President in 1987 collaborating with the Board and staff of L A Mutual until his retirement in 2017 During his tenure with L A Mutual Rick was a member of the OMIA Board serving as Chair in 1998 99 He also participated on many committees including the Regulatory Review Committee and the Forms Committee now the Product Strategy Committee Catherine began her work with Ontario Mutuals in 1994 as one of the inaugural members of a solvency monitoring committee created by the Guarantee Fund companies This role evolved in 2001 to leadership of the Financial Review Committee FRC Working with FSCO and mutual system stakeholders Catherine has been integral in developing and improving solvency monitoring and reporting for the Guarantee Fund companies Catherine has been a member of OMIA s Accounting Advisory Committee and has been an important contributor to the mutuals adoption of Prudent Person Portfolio IFRS Enterprise Risk Management and Own Risk Solvency Assessment In 2018 Catherine was recognized with OMIA s Presidential Merit Award Catherine MacLellan has an Honours Bachelor of Commerce degree from the University of British Columbia and is a Chartered Professional Accountant Deeply committed to the mutual system he served on the board for CAMIC from 2011 2017 and for SEH Computer Systems from 2004 2012 sitting as Chair in 2008 09 Rick is an active member of his community and participated on the board of the Lennox Addington County General Hospital from 2009 to 2013 serving as Treasurer in his last year He also served as Secretary and then President of the Rotary Club of Napanee and is a former member of the Solid Waste Advisory Committee Rick is the 2005 recipient of OMIA s Presidential Merit Award and an exemplary member of the mutual community

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Bob Nielson Bob is the newest addition to the Financial Review Committee team Bob graduated from the University of Waterloo in 1979 with BA in Mathematics and a minor in Accounting He earned his Chartered Accounts CA designation in 1982 and was a senior manager with Price Waterhouse before moving on to senior accounting and finance positions in industry In 2009 he joined Farmers Mutual in Lindsay now The Commonwell Mutual Insurance Group where he was Vice President Finance and CFO Risk before retiring in 2020 of the Guidewire operating system Bob also was a member of OMIA s Accounting Advisory Committee in 2020 as IFRS 17 implementation planning ramped up In his 11 years at Commonwell Bob developed a deep appreciation of the mutual system and the policyholder focused culture of mutual insurers He also came to value the ability of the mutual system to work together productively to ensure stability and financial safety for policyholders Bob is an active volunteer as a member of the Ross At Commonwell Bob was a key member of the management team and was involved in the transition of Farmers Glengarry and Lanark Mutual to Commonwell the introduction of Enterprise Risk Management and Own Risk Solvency Assessment Frameworks and the adoption Memorial Hospital Board and with the Canadian Association of Insurance Accountants and lives in Peterborough Jeff Wickware Jeff joined the Financial Review Committee in March 2022 after retiring as the Vice President Chief Financial Officer of the Allstate Insurance Company of Canada a position he held for 12 years During his career as a financial leader in the insurance industry Jeff had a broad range of responsibilities that included business planning and analysis financial reporting business transformation capital management compliance and regulatory reporting and risk management Jeff is a Chartered Professional Accountant and his degrees and designations include a Masters of Business Administration and an ICD D for directors Jeff has also been active in industry and community groups having been involved with the Canadian Insurance Accountants Association the Insurance Bureau of Canada the United Way the Peterborough Regional Health Care Centre and the YMCA

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The FMGF forms the bedrock of the Mutuals system in Ontario Together with Farm Mutual Re and OMIA the Fund delivers a unique and extremely secure business model In fact your Mutual belongs to one of the most financially secure networks in the world From Premium Notes to a Sophisticated Funding Model THE PREMIUM NOTE 1800s to 1970s FARM MUTUAL RE 1959 FMGF 1976 SOLVENCY EXAMINATION 2000 Policyholders may be assessed an additional amount on their premium if a Mutual s annual losses are high Concern cumbersome for the Mutual uncertain for the policyholder Farm Mutual Re is established to spread risk and create financial stability and underwriting capacity Mutuals can now insure larger risks and grow with their policyholders The Mutuals establish a 1 000 000 fund Its purpose to protect any Mutual policyholder in the event of any Mutual s insolvency The premium note can now be eliminated The Mutuals and the regulator create an armslength solvency self examination process This proactive process provides a clear picture of solvency across the mutual system and strengthens policyholder protection Through the values of strength in unity and neighbour helping neighbour the Fire Mutuals Guarantee Fund guarantees all policyholders outstanding claims and unearned premiums in the event that any Mutual cannot honour them This fund is backed by each of the Mutuals and Farm Mutual Re thereby placing the surplus of all Member Mutuals behind any one Policyholder protection is the Mutuals foremost goal The underlying principles of the Mutuals have not been of profit but of cooperation and self reliance This theme has endured for well over 100 years and continues to this day For more about the Fire Mutuals Guarantee Fund write to information omia com

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Accounting Advisory Committee Report Mandate To assist member companies in meeting requirements for audit and financial reporting Chair Andrea Schaefer HT C Committee Members Christine Van Daele Westminster Dave Paterson Ayr Traci Radford West Wawanosh Kevin Konecny K E Catherine MacLellan FRC Bob Nielson FRC Bob Brown Farm Mutual Re Amy Butler Farm Mutual Re Sharon Dittmer OMIA Susan Baker OMIA Committee Focus The Accounting Advisory Committee monitors and contributes to dialogue on many issues including International Financial Reporting Standards IFRS changes to the statutory financial reporting forms required by the regulators requirements of the General Insurance Statistical Agency GISA tax both federal and provincial essentially any topic where the information required must be delivered to or extracted from the member company accounting and financial systems The committee forms a link between the Regulatory Review Committee where many of these requirements first come to light the Financial Review Committee and the Accountants Roundtable The Roundtable is composed of member company staff and management who are responsible for financial reporting and compliance The committee also works closely with the Financial Review Committee in reviewing changes to solvency rules such as revised MCT calculations This collaborative approach helps ensure that the implications of changes are understood and implemented consistently In 2022 much of the committee focus continued to be on implementation of IFRS 17 IFRS 17 Getting Ready In April 2018 the Accounting Advisory Committee launched a Gap Analysis Project with Ernst Young E Y The Committee elected to undertake this gap analysis as a precursor to developing more detailed implementation plans Partnering with E Y on the gap analysis process also provided some insight into the mandatory actuarial work that will be required under IFRS 17 in addition to the changes in accounting policies processes and reporting IFRS 17 has introduced new terminology and definitions around items such as level of policy aggregation onerous contracts liability for incurred claims and liability for remaining coverage Many of our old familiar ledger and balance sheet accounts such as unearned premium will disappear from our financial reports IFRS 17 will completely change financial reporting and the Accounting Advisory Committee has identified an opportunity to recommend standardization of accounting treatments and approaches to financial reporting among the mutuals In 2019 one key project was formalizing a model for accessing group actuarial services This was a priority project given the increased scrutiny and requirements under IFRS 17 for actuarial input and sign off for financial statements The Accounting Advisory Committee working with mutual auditors and other service providers such as E Y Accounting Advisory 2022

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developed recommended wording and approaches such as Accounting treatments and policies Chart of accounts Accounting for reinsurance premium and proceeds Guideline on level of aggregation Guidelines on identifying onerous contracts Aggregated approaches to data collection for actuarial services Recommendations on accounting for policy acquisition costs Shared resources for management and board training on IFRS 17 Shared resources for actuarial services In 2020 it was announced that IFRS 17 would be delayed by one year and will be effective on January 1 2023 Implementation is required in 2022 in order to create comparative statements for the 2023 fiscal year In 2021 the committee continued to work on IFRS 17 readiness by developing position papers shared with mutuals participating in the group actuarial services project All draft position papers to date have been posted to the OMIA members website for members to review In work to date the Accounting Advisory Committee has included representatives from policy management systems to provide guidance on what system changes are required for data collection and financial reporting The committee has also been working closely with mutual auditors to ensure decisions are acceptable to our audit partners With the assistance from OMIA Statistics the Committee completed its work with three mutuals as test companies to ensure that the Actuary will receive premiums and claims data to provide the required actuarial services under IFRS 17 In 2022 the committee continued to work on finalizing position papers and working with mutuals to provide data to the Actuary to complete the 2023 P C 1s and to prepare IFRS 17 financial statements The Financial Review Committee also plays a critical role in IFRS 17 readiness and their contributions to the Committee and the Accountants Roundtable provide valuable insight to the potential impact on regulatory reporting and solvency examination The work of the Accounting Advisory Committee has been critical in assuring our regulator FSRA that despite the extreme level of complexity involved in the IFRS 17 transition our mutuals are well prepared well positioned and well resourced for the new Standard Accounting Advisory 2022

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Auto Rate Filing Committee Report Mandate To lead Member Companies in working together to create a sustainable and profitable auto product offered at competitive rates to meet the unique needs of mutual policyholders Chair Warren Ting HTM Committee Members Shelley Deyo North Blenheim Tracy MacDonald Trillium Jodi Meiering Ayr Paul Burns Tradition Marg Torrance Halwell Tyler Kroetsch OMAP Jeff Ferguson OMIA Christine Senior OMIA Background The Auto Rate Filing Committee represents the group of OMIA companies that underwrite automobile insurance in Ontario and have elected to do a common filing with the Financial Services Regulatory Authority FSRA This approach is a successful example of mutuals working together to pool expertise and leadership create economies of scale and make decisions in the best interest of member companies and policyholders Mission We provide auto insurance solutions and services uniquely tailored and priced to the need of customers in the mutual community Vision To enable our member companies to be the insurer of choice in their respective communities Strategic Directions 1 Grow Profitably I ncrease Auto GWP and PIF Reduce Auto Loss Ratio by supplementing our expertise in our mutual communities with data driven underwriting and rate segmentation insights using the combined scale of our member insurers Improving the accessibility of our products to customers agents and brokers while retaining our profitable target customer base 2 Trusted Partner M aintain our role as a trusted partner to our policyholders with best in industry retention rates Build on our reputation in our mutual communities through offering a thorough suite of automobile insurance products that meet the unique and diverse needs of our neighbours Integrate OMAP within the Ontario Mutuals as a center of excellence for everything Auto related 3 Strengthen People Communication and Culture C reate and grow a best in class Auto team that supports our member mutual insurers Perpetuate a strong feedback loop with our member mutual Insurers and their distribution networks to facilitate business management and ensure our rates and rules reflect our culture values and strategy 4 Adapt for the Future I nvest in the technology required to be a leading insurer and develop a foundation to continue to evolve Build flexibility that enables a fast follow strategy and supports increasing the scale of mutual auto business Be willing to innovate in our target market leading the industry with products for rural auto business Auto Rate Filing 2022

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Automobile Committee Report Mandate To develop OMIA s position on auto insurance issues and communicate with the industry regulators and legislative ministries Chair Terry Knight North Blenheim Committee Members Kelly Jackson Westminster Linda Pereira Lambton Jon Hodson Farm Mutual Re Lisa Fazzari Farm Mutual Re Janet Schmidt OMIA Susan Baker OMIA John Taylor OMIA Background The Automobile Insurance Committee provides formal input to government consultations on potential changes to Ontario s automobile insurance product In reforms dating back over 25 years every part of the Ontario automobile insurance environment has been affected often radically by changes to either statute or regulation Each of these changes has required detailed study and comment from the insurance industry including OMIA The report that follows reflects the variety of issues requiring an OMIA response Automobile Insurance Emerges from the Pandemic The committee has monitored many issues in automobile insurance throughout 2022 From a public policy standpoint the most significant question is how stakeholders in the automobile insurance sector including the provincial government FSRA auto insurers suppliers and policyholders will pull together the threads of all the issues that emerged during the pandemic Many of the initial reforms in the 1990s focused on enrichment of statutory accident schedule benefits and creating more stringent claims handling regulations The Ontario auto insurance system has been described as evolving toward a social safety net Over time this has created a very generous insurance product with benefits that exceed those of any other province in Canada In addition the stringent rules governing pricing selection policy terms and claims processes have created a highly complex environment for both insurers and policyholders This in turn has led to more involvement of legal counsel on behalf of policyholders and an adversarial environment for auto claims The onset of the pandemic in 2020 created a temporary adjustment as lockdown conditions radically changed driving patterns and driver expectations In late 2022 while we have seen a significant return to normal driving patterns the impact of the pandemic remains incomplete and much about Ontario auto remains on pause as a result Behind the scenes however the government has been consulting vigorously on a wide range of potential changes relating to modernizing auto insurance Throughout 2022 a common theme for public discussion is whether driving behaviours in Ontario and traffic volume have returned to normal The general sense is that they have and increased claims frequency will drive costs upward with resultant pressure on price Another concern is supply chain issues and inflationary trends in repairing vehicle damage claims This has included pressure on loss of use claims where rental Automobile 2022

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periods for replacement automobiles have been extended from days to weeks to months Whereas physical damage claims had been the most stable elements of the automobile product they have been among the most difficult to deal with in exiting the pandemic The need for increased premium creates a difficult public discussion on the affordability of automobile insurance Everyone is experiencing the impact of inflation on household budgets Automobile insurance is a significant portion of that budget and in Ontario is the most expensive of any Canadian province This inevitably collides with consumer backlash on the cost of insurance This debate is amplified by MPPs who use auto insurance as a wedge issue So while the cost of providing automobile insurance remains high short of product reform there are no obvious solutions to affordability Territorial Rating In Ontario insurers are allowed to charge differential rates based on territories They can only use a limited number of territories and must define these in rate filings made with FSRA The use of territories has always been considered as an appropriate and fair way to identify and charge for the higher risks associated with driving in areas where accident frequency and severity is higher Over the last several years there has been a loud debate led by MPPs representing the higher cost Toronto and GTA areas The government has repeatedly indicated they wish to address territories but have not been specific as to whether this will involve banning the use of territories or whether it will allow an expanded and flexible use of territories that might better represent risk allocation In any event OMIA has strongly advocated for the continued use of territories as banning them will undoubtedly result in drivers in rural lower traffic areas subsidizing drivers in higher risk urban areas Towing and Storage Fraud and Abuse The government introduced a series of pilot measures to address concerns over fraud when high cost towing and storage services are forced upon drivers at accident scenes This was particularly prevalent on major highways in the Toronto area OMIA has a Towing and Storage Working Group which has provided feedback to the Ministry of Transportation and others We continue to monitor these patterns closely but are hopeful that should the government pilot measures on policing towing and storage be extended across the province there should be a positive impact The License Appeal Tribunal Several years ago dispute resolution moved from FSCO to the License Appeal Tribunal LAT The LAT was a body the province had in place previously for a wide range of matters requiring adjudication outside the court system This was seen as a positive move that might remove some dispute resolution pressure from the regulator and increase both the effectiveness and speed of dispute resolution Unfortunately significant problems have been reported with the LAT particularly as related to delays in having cases dealt with There appears to be a lack of available resources and a huge backlog of disputes This is exacerbated by the concern that those bringing claims before the LAT are unprepared to exchange information and work towards a timely resolution There is also concern that the expertise on the LAT may not be as effective in dealing with statutory accident benefit disputes as with other matters Much of this is out of control of the insurance sector although it has been brought repeatedly to the attention of the regulator and others What is within the control of insurers is the ability to proactively investigate and settle cases particularly those involving serious injuries Being proactive and open to settlement in early stages typically can result in better long term results and more effective reserve management Automobile 2022

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Optional Coverage for Direct Compensation Property Damage Direct Compensation Property Damage DCPD is a straightforward and mandatory coverage in Ontario auto insurance policies The government felt that making this an optional coverage would allow consumers more choice and give them the potential to reduce the overall cost of their insurance the Ontario Mutual Automobile Insurance Plan OMAP and the Auto Rate Filing Committee put together a toolkit and approach that allowed each mutual to understand their own compliance with Take All Comers and make an appropriate self assessment There are concerns over removing this coverage particularly as individuals who are not at fault in an accident and do not have this coverage will not be able to recover damages to their vehicle Nonetheless the government has moved ahead with an implementation date for 2023 We are closely monitoring the situation to be ready for the changes required to wordings process and policyholder advice Fair Treatment of Consumers Market Conduct Examination for Automobile Insurance In conjunction with their efforts on Take All Comers FSRA launched insurer examinations in 2022 This involved requesting comprehensive documentation from selected insurers with an assessment of the adequacy of each insurers policies procedures and controls as related to ensuring that all aspects of automobile insurance from application through to termination were fairly handled Auto Plus For many years the insurance industry has relied upon a third party information technology vendor to provide driver records and other information that is important in underwriting and pricing for automobile policies Due to concerns with the existing system the Insurance Bureau of Canada has led a cooperative effort to create a non profit equivalent to obtain the same underwriting information OMIA has subscribed to this on behalf of members and looks forward to the Auto Plus system in 2023 which should result in better security and lower costs Take All Comers A major initiative from FSRA was a directive to the industry that they would strictly monitor and enforce the interpretation on the take all comers rule This rule requires all insurers in Ontario to offer insurance to any qualifying applicant based on the insurers published rates In early 2022 all insurers were required to self evaluate their compliance with Take All Comers OMIA working with FSRA has not provided any further details on the outcome of their increased monitoring however we anticipate that this will continue to be a closely watched topic An Ontario mutual was selected as a company for examination Their experience is being closely monitored and lessons learned will be shared with other mutuals to allow for a greater understanding of the expectations and any potential gaps that may currently exist A report is not yet available but is expected before the end of the year Tomec versus Economical Over the past two years OMIA and Farm Mutual Re have asked all mutuals to provide data on the impact of this court decision which removed some of the time limits on certain types of claims We thank all mutuals for their participation in this and a final round of surveys was completed at mid year While there remain concerns with the Tomec versus Economical decision it was determined there was no material impact on existing claims for mutuals in the aggregate Looking Ahead With a government that has not been shy about commenting publicly on the affordability of automobile insurance and with this government in the early months of its mandate we may expect changes to the automobile product are more likely to take place Changes to the automobile product typically have a long implementation period due to complexity and the need to preserve existing legal rights and ensure an orderly transition We expect automobile insurance will continue to be a front door topic over the next two years Automobile 2022

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Benefits Committee Report Mandate To provide guidance on issues related to employee benefit programs and company benefit programs that are available to the membership through OMIA Chair Tracy Wintermute Westminster Committee Members Steve Quinn Cayuga Jeff Howell Bay of Quinte Teresa Martin North Blenheim Jennifer Allan Farm Mutual Re Sharon Dittmer OMIA John Taylor OMIA The following chart summarizes the participation level in OMIA programs as at September 1st 2022 Employees Life package Individuals Companies 1 291 42 Life LTD AD D Short Term Disability 114 4 Critical Illness 941 28 Directors Life 168 24 Dependant Life Employees 1 039 42 Dependant Life Directors 157 24 Directors AD D 258 35 Health Spending Account HSA 609 17 Plan A Basic 100 3 Plan B Basic Major 110 8 Plan C Basic Major and Child Ortho 1 127 31 TOTAL Health Dental 1 337 42 Defined Benefit 398 31 Defined Contribution Health Dental Pension 874 41 Directors Officers with ICPP 0 40 Directors Officers without ICPP 0 1 1 810 39 308 42 0 33 Bond E O P C Agents Cyber Liability Pension Plan Asset Liability Modelling and Plan Design Changes The Plan is undergoing a multi phase asset liability modelling ALM study to assess the sustainability and expected trends in Plan funding requirements over the longer term This study projects varied economic scenarios forward on a ten year basis The initial scope of this study was to determine how efficiently the assets in the Plan were matched against the anticipated liabilities of the Plan The second phase of the study looked at the design of the Plan from the standpoint of how pensions are funded and earned by beneficiaries A report on the work to date along with suggested changes to Plan design was provided to member companies in the fall of 2018 Information sessions were held in December 2018 OMIA requested input from Benefits 2022

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members on the potential changes early in 2019 Overall the purpose of the study has been to investigate ways to reduce the volatility of the contribution requirement from employers and find ways to best manage or ideally reduce contribution risk in the future In 2019 the OMIA Board elected to make the following changes to the OMIA Defined Benefit DB Pension Plan effective January 1st 2022 1 The DB pension formula will change to 1 5 x credited service x final average earnings for future service only 2 The monthly employee and employer contributions will increase to 9 3 The indexing cap will decrease to 3 In June 2019 all companies participating in the Defined Benefit Pension Plan received a report on the OMIA Board s decision with respect to the changes listed above In September of 2019 an employee announcement detailing the plan changes was sent to all participating members of the Defined Benefit Pension Plan In November of 2019 a legal notice of upcoming pension plan changes was distributed to all participating active members of the Defined Benefit Pension Plan With these changes formalized OMIA and the plan actuary are revisiting and updating the study Pension Plan Text The Plan Text was restated January 1st 2021 incorporating all prior amendments to the previous plan text In addition we clarified terms and references with the text to ensure compliance with Canada Revenue Agency interpretations on payment of pension benefits Member companies were provided with written confirmation of the OMIA Plan s compliance in September 2022 Stewardship Review Defined Contribution Pension Plan OMIA as Plan Administrator and Canada Life as Plan Manager review the Defined Contribution DC Plan for stewardship and compliance annually This report provides feedback to OMIA on the design of the Plan and the services available to employees in the Defined Contribution Plan as compared to pension industry trends and best practices The review completed in November 2021 confirmed OMIA s DC Plan is well designed and current with best practices among employers The next review will take place in November 2022 Pension Valuation The OMIA Board of Directors elected to file an early valuation due to the significant improvement to the funded position of the Plan based on guidance from the actuaries interest rate environment the Plan membership information as of December 31 2021 and various other actuarial assumptions and legislative changes with respect to the funding of pension plans Results of that valuation revealed a small surplus on a solvency basis therefore no special payments were required The next mandated valuation is required for the period ending December 31 2024 The December 31 2021 valuation also indicated a required decrease to the employer normal cost effective January 1 2022 to 4 82 bringing the total employer contribution rate to 13 82 9 0 4 82 Transfer Status of Defined Benefit Pension Plan Financial markets reacted with a significant decline in equity markets at the onset of the COVID 19 pandemic Defined Benefit pension plans have significant exposure to equity markets and the decrease in underlying asset values affects the funded status of pension plans Annual Plan Review Defined Benefit Pension Plan This review is completed by OMIA as Plan Administrator and LifeWorks previously Morneau Shepell as Plan Actuary The annual plan review ensures that the OMIA Plan is compliant with both statute and regulations relating to pension plans in Ontario It also provides a formal review of governance practices to measure the Plan s policies and processes against best practices in the pension field In early 2020 the Financial Services Regulatory Authority of Ontario FSRA introduced regulations that restricted the ability of any plan to transfer lump sum pension entitlements to terminating members The purpose of the regulation is to ensure plans have sufficient capacity to protect all members following significant declines in funded status One of the regulations states that if the transfer ratio of a pension plan at the end of a quarter has deteriorated by more than 10 since the last valuation filed with the regulator the plan cannot process the payment of lump sum pension entitlements for terminating members without first obtaining approval from FSRA Benefits 2022

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Following the market volatility that started in March 2020 a majority of the Defined Benefit pension plans experienced significant deterioration in asset values and funded status at the end of Q1 2020 Our own plan s transfer ratio as at March 31st 2020 was 77 3 This represented a decrease of more than 10 from the last reported transfer ratio of the plan 92 3 as reported in the January 1 2018 funding valuation report This decrease triggered the new regulation and as a result OMIA as Plan Administrator was required to request FSRA s approval to allow lump sum commuted value transfer payments to continue from the plan for terminating members At that time FSRA only approved commuted value transfer payments capped at the most recent transfer ratio of 77 3 The remaining 22 7 of commuted value owing to terminating members can only be made subject to a sponsor top up payment or may also be paid within five years if the transfer ratio improves to the most recently filed transfer ratio of 92 3 be paid out prior to December 31 2022 Going forward all transfer payments can be paid out at 100 There will be no special funding call in 2022 Rate of Return Defined Benefit Pension Plan The 2021 annual return on assets as at December 31 2021 was 11 72 Total Assets under management was 219 809 025 Employee Benefits Health and Dental Coverage The OMIA Health and Dental Plan operates under an ASO Administrative Services Only model In an ASO model participating companies essentially selfinsure and fund claims through direct premium assessment to member companies Services to administer claims under the plan are purchased from a life and health insurer This model provides the most cost effective basis for the benefit plan while also ensuring claims are adjudicated at armslength on a confidential basis For those terminating members who elect a lump sum payment OMIA proceeds with transfers at 77 3 of the lump sum owing Each terminating member receives notice of the restriction and future considerations on the remaining lump sum owing Notice of the regulatory change and future considerations on the remaining lump sum owing is included in a member s pension termination document therefore all members terminating now receive this documentation and can make their decision on the form of pension they wish to take accordingly Note that the hold back provision only applied to members electing the lump sum transfer option upon termination or retirement This has no impact on processing retirement calculations or terminating members who elect deferred annuity options it will also have no effect on any DC Plan members In 2020 and 2021 the OMIA Board elected to make a funding call to allow for the release of funds being held back in each of these years For the first three quarters of 2022 the plan has continued to pay lump sum transfers at 77 3 holding back the remaining 22 7 Due to the improved funded position of the plan arising from favourable liability development OMIA filed a formal valuation which reflected an increased transfer ratio such that all outstanding holdbacks in 2022 plus interest can The OMIA Benefits Committee monitors the ASO claims experience history changes in participation levels and claims utilization data The committee also provides input on benefits issues that are brought forward by member companies and monitors the ASO target reserve In 2021 the committee reviewed the target reserve set in 2019 and recommended increasing the current target level over the next five years Some of the items and trends of interest this year have been Long Term Disability LTD rates decreased by 20 at the 2022 renewal Sun Life instituted a new disability incidence factor in 2021 for calculating LTD rates and OMIA experienced a rate decrease even with the inclusion Benefits 2022

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of the new incidence factor The incidence factor accounts for the significant increases in LTD claims across Sun Life s block of business largely related to mental health claims OMIA s overall LTD claims experience continues to be better than the experience in Sun Life s block of business The OMIA Benefits Plan experienced a decrease in health and dental claims in the first half of 2020 due to the COVID 19 pandemic however by December 2020 claims were trending to what the plan experienced pre pandemic By December 2021 Health and Dental claims increased back to the levels seen in 2019 Claims are expected to continue increasing in 2022 and in future years even as the pandemic continues we do not expect to see pandemic related claims decreases at this time Health and Dental claims costs are expected to continue to rise especially with the continued increases in CPI The Benefits Committee closely monitors this trend and potential methods to reduce claims costs while still providing a competitive benefits package OMIA continues to use the ASO reserve to offset increased claims costs The Employee Family Assistance Program EFAP continues to be well utilized by members The program provides employees and their families with support in times of need The program is completely confidential Health and Wellness education continues to be a major focus through wellness newsletters and by providing information on lifestyle choices that promote long term health The Benefits Committee is currently investigation Virtual Health options and are anticipating adding this benefit sometime in 2023 Increased Paramedical Coverage Effective January 1 2022 the annual limit for paramedical coverage increased to 750 person year paramedical category was previously 500 person year paramedical category Paramedical coverage is limited to an overall annual maximum of 2 000 for all paramedical claims with the exception of claims for physiotherapy and mental health professionals Coverage for physiotherapy remains at 4 000 year person Coverage for mental health professionals remains at an aggregate limit of 1 200 year person This limit is shared between the five categories of mental health providers covered by the plan psychologist psychiatrist psychotherapist social worker and clinical counsellor Health Spending Account HSA Effective January 1 2021 companies were given the option to enroll in a Health Spending Account HSA through Sun Life and the OMIA Benefits Department Many companies have since taken advantage of this option The overall experience for those that offer the HSA has been positive with companies and members appreciating the ease of administration and claims submission Companies have the option to enroll their staff in the HSA every January 1st Please contact the OMIA Benefits Department for additional information Member Education Sessions OMIA provided virtual benefits and pension education sessions to employees agents and directors throughout 2021 Additional education sessions included webinars about the Sun Life member s website and mobile app and presentations on the Employee and Family Assistance Plan EFAP and the Lumino Health resources available on the Sun Life member s website OMIA will continue monitoring the needs of our members and is open to scheduling education sessions on additional topics throughout 2022 OMIA is available to provide virtual presentations on the OMIA Benefits and Pension plans at no cost to your company Companies continue taking advantage of this option In 2021 the OMIA Benefits Department scheduled presentations for nine member companies Companies wishing to schedule a presentation should contact the OMIA Benefits Department We have now resumed in person presentations in the third quarter of 2022 Company Benefits Agents Errors and Omissions The Agents Errors and Omissions program renewed with no increase in premium rates in 2022 It should be noted Benefits 2022

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that OMIA s E O program has received as is premium renewals since the 2015 2016 renewal Please refer to the E O renewal mailout in August 2022 for complete details Directors and Officers Insurance The Directors and Officers Insurance continues to be well utilized with 41 companies participating in 2022 2021 saw an increase in premiums due to a hard market Cyber Liability Insurance Cyber Liability Insurance was introduced late in 2015 Currently 33 companies have added this coverage In 2019 a new Cyber ERM policy was introduced The Cyber ERM policy is designed to address the evolving regulatory legal and cyber security standards In addition a new short form application was introduced for those companies renewing their coverage OMIA will continue to share policies and templates on cyber protection and security measures as they are developed Implementing and documenting these measures is a key factor in being eligible for the more comprehensive levels of coverage available through Chubb We continue to see an increase in premiums due to the frequency and severity of cyber events in general Compensation and Benefits Survey The bi annual Compensation and Benefits Survey was completed in 2021 and results were shared among participating companies prior to September 30 2021 A total of 47 companies participated in 2021 The survey will be offered again in 2023 HR Roundtable The Association provides members the opportunity to participate in an HR Roundtable that is held twice a year The HR Roundtable provides education and discussions on HR trends and challenges Over the last couple of years topics covered at the HR Roundtable include building a culture of safety as employees return to the workplace psychological health safety in the workplace managing virtual teams and employer accommodation requirements during the COVID 19 pandemic Given the COVID 19 pandemic recent HR Roundtables have been held virtually using the Zoom platform These roundtables will continue to be held virtually until it is safe to return to in person meetings OMIA Website Some key features of the OMIA members website include the ability to send a secure message directly to the OMIA Benefits Department without going over the worldwide web a library of application forms HR document samples HR manual samples company administration manuals for benefits and pension HR Leadership Forum newsletters prior mailouts and links to various government and benefit carrier websites The company administration manuals for Benefits and Pension are also available on the website Both manuals are updated annually and can be found on the OMIA members website under Member Resources Information for HR Administrators Looking Ahead The Benefits Committee monitors and provides guidance on issues relating to programs that are currently offered In late 2014 the committee held a strategic planning session that established priorities to address member needs over the coming years Three primary strategies were identified Evaluating and enhancing plan user knowledge of the benefits program Providing cost effective labour market competitive benefit plans for member mutuals Upgrading OMIA s current benefit software to improve efficiency adopt best practices and meet data reporting requirements These strategies have been incorporated into the OMIA Strategic plan Benefits 2022

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Data Strategy Committee Report Mandate To provide guidance for the development of OMIA s statistical collection system Chair Neil Shay CTM Committee Members Christine Van Daele Westminster Shelagh Cleary Usborne Hibbert Tracy Campbell Germania Garth Driedger My Mutual Karen Byrne Trillium Shawn Zhang OMIA Jeff Ferguson OMIA Vision Better Data Better Decisions Knowledge Beyond Intuition Mission To facilitate data driven decision making The Data Strategy Committee is comprised of representatives from member companies using each of the different computer systems in place in the mutual system This ensures the committee is aware of the potential scope and effect of its decisions on statistical reporting requirements Strategic Priorities The committee engages in strategic planning and oversight on data related issues Our current strategic priorities are listed below and form part of OMIA s overall strategic plan 1 Determine feasibility of a Property Rate Working Group model Companies have reaffirmed their interest in using our collective data to advance property rating 2 Increase maintain and govern the OMIA centralized database for the benefit of members regulators and Farm Mutual Re Enhanced data collection Use of 3rd party data Working to provide predictive analytic capabilities across all lines of business 3 Improve data utilization and analysis for business intelligence needs Improvements to OMIA suite of statistical software and hardware Improvements to business intelligence solutions 4 Enable member company efficiencies on data collection and reporting Work to eliminate any manual reporting Look for alternate methods of capturing data to bring efficiencies to member company reporting In 2022 and beyond Farm Mutual Re will continue to pursue analytic capabilities Integrating Improvements to Residential Rating The committee will explore solutions to support the adoption and implementation at an individual company level A Peril Score Webservice will be completed In 2023 this will evolve to include a multi variate residential rating plan which may also contain credit scoring should the individual mutual choose to do so There will also be updates to Water Reports In 2022 and beyond OMIA will continue to pursue improvements to data quality and regulatory data requirements Additional Data Collection More data will be collected through XML 4 5 in the area of commercial automobile and areas to support reinsurance requirements Improving Data Quality Ongoing enhancements to OMIA s editcheck software Working closely with system vendors to identify front end data quality issues and improvements Regulatory Data Requirements Supporting FMGF group based approach to financial reporting under IFRS 17 Ongoing improvements to the P C 1 reporting process and support of the Financial Review Committee Data Strategy 2022

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Education Committee Report Mandate To determine the courses that OMIA will provide and to deal with other issues related to training Chair Steve Quinn Cayuga Committee Members Jerrod Boyse Ayr Rob Pearson Axiom Dan Hill Germania Dave Rutherford HTM Elizabeth Baker Farm Mutual Re Susan Baker OMIA Training Information Transfer An Important Service Area OMIA s Strategic Plan recognizes the work of the Education Committee as a key strategic priority of our Resource Centre strategic goal Our committee is attentive to our responsibility to move information out to member companies in an effective and timely manner Knowledge is shared through the collaborative efforts of OMIA OMAP and Farm Mutual Re teams as well as staff from member companies and third party subject matter experts Topics cover the full gambit of insurance related subjects human resources issues regulatory requirements and information technology support We appreciate the generosity of member companies in supporting their staff as roundtable Chairs and knowledge providers Demand for OMIA led training courses has been quite strong over the first three quarters of 2022 with over 2 500 people attending a variety of sessions OMIA has also delivered over 100 sessions year to date more than in previous years The Directors certificate continues to be popular along with several discipline based approaches The updated Agent s certification was released earlier in the year along with the Accident Benefit Adjusters this fall Later in 2022 an updated Underwriters program is set to be released 2023 Education Program Over 100 sessions covering a large breadth of subjects will be available next year Please consult the education calendar on OMIA s website We will also be returning to in person training as people become comfortable gathering in groups Virtual training will however remain a key component of knowledge transfer On Site Multi location Training OMIA staff are pleased to bring training programs to your company office either virtually or in person With few exceptions anything we have done in person or online can be replicated or modified to meet your particular need On Demand Courses We continue to grow our portfolio of On Demand Courses with 18 available and several more underway There are now seven courses available within the Directors Certification Program to allow directors to accelerate their learning Several companies are also using the On Demand courses when onboarding new staff A full listing of courses is available on omiaelearning com Certificate Programs OMIA administers several certificate programs and has been working hard to refresh and keep them up to date Education 2022

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Legislative Affairs Committee Report Mandate To communicate the association s position on legislative issues to our elected representatives Chair Kevin Inglis Howick Committee Members Allan Hedley Cayuga Brad Vanstone West Wawanosh Doug Crockett Westminster Ross Lamont Trillium Barbara Bethune Nova Ed Forbes Dufferin Farm Mutual Re John Taylor OMIA Legislative Affairs at OMIA The Ontario Mutuals have a unique place in the insurance landscape in Ontario This is demonstrated by our mutuals commitment to the economic health of rural Ontario local community causes and direct policyholder participation in their mutual Our commitment and mutual value system are well recognized as MPPs see mutuals as an important part of a healthy and sustainable insurance system The Legislative Affairs delegate at your mutual plays an important role in maintaining our profile with MPPs and MPs These delegates act as ambassadors to the legislature and communicate effectively on the impact of proposed legislation In some cases our delegates provide an informal sounding board for MPPs and provide feedback on how government policies relating to insurance will affect policyholders This is especially important during difficult markets or when the availability and affordability of insurance coverage becomes an issue Legislative Affairs delegates also provide information back to OMIA and fellow mutuals on important issues in their ridings that will have an impact either locally or provincially These early discussions on local issues can lead to broader discussions as issues migrate to other areas of the province Local road safety concerns and trespass and activism on family farms are good examples of this Delegates participate in two roundtables each year The spring event takes place in early March with when circumstances allow a visit to Queen s Park Roundtable topics focus on areas of developing interest In addition to roundtables individual delegates are also expected to be active in attending local political events within their communities An effective Legislative Affairs delegate has a keen interest in the democratic process a down to earth approach in communicating with MPPs and a sincere interest in promoting mutual insurance Roundtable Summaries Spring 2022 With lockdowns extending into the spring season and with restrictions on visitors to Queen s Park our annual trip was cancelled again in 2022 The Legislative Affairs Committee did convene a virtual spring roundtable on April 21 2022 This spring roundtable was the first opportunity for newly appointed Chair Kevin Inglis to welcome and address a group of 40 delegates representing 26 member companies To kick off the roundtable John Taylor reviewed OMIA s Provincial Issues as updated ahead of the June spring election Our four primary issues are Legislative Affairs 2022

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Ontario Automobile Insurance Ontario Building Code Review Tort Reform Small Insurers These are longstanding issues and issues relating to automobile insurance and tort reform should be familiar to many MPPs as these have been public policy topics for many years As related to automobile insurance our key message continues to be that true cost containment or improved affordability for Ontario drivers can only take place with significant product reform This has been a consistent industry message The pandemic related political pressure for rate reduction and ongoing discussion on removing territorial rating due to perceived bias however has served to increase the public policy debate on affordability and the cost of auto insurance As related to the Ontario Building Code the key message continues to be that the province must take a leadership role in creating climate resiliency within the Building Code This remains a difficult sell as there are other stakeholders who resist even nominal changes to the Building Code that may be seen to increase building complexity or impact the cost of housing can be seen in many ways Examples were provided where FSRA assessment fees almost doubled between 2020 and 2021 In addition to meet increasing demands for reporting insurers must add significant additional resources Mutuals also report concerns with having to choose between focusing on policyholders and meeting regulatory expectations The key message is that these additional costs brought by regulation will be borne by the policyholder and will increase the cost of insurance without any perceivable increase in benefit or safety to policyholders There was also an opportunity to review the recently introduced regulations concerning the sale of property and casualty insurance in credit union branches Input from OMIA the Insurance Brokers Association of Ontario and other key stakeholders resulted in what is seen as improvements to regulations to maintain consumer protection from tied selling which may arise from the sale of insurance by deposit taking institutions The Roundtable was also an opportunity to revisit the Election Project Delegates were urged to make direct contact with candidates in the lead up to the June election and to ensure follow up with successful candidates following the election Key steps in the election process include Working individually or in teams with neighboring mutuals to communicate the value of mutuals to their communities Using the Grassroots brochure and increasing awareness on the Give Back programs that the Ontario Mutuals implemented throughout the pandemic Following a discussion on the election project each company was also asked to provide reports on the key issues that were impacting their ridings These included a wide range of issues many of which were not insurance related Here is a small sample of a few of the issues identified OMIA s creation of a provincial issue relating to small insurers reflects the pressure felt both nationally and provincially as regulators continue to make more demands on data reporting In addition regulators appear to be increasingly proactive in requiring insurers to prove governance and market conduct controls without consideration to an insurer s previous exemplary behaviour in these areas The increased pressure on small insurers Housing availability and affordability The creation of the 413 Highway and removing land from production The use of Ministerial Zoning Orders Rural land zoning and use Improved access to broadband Long term care funding Legislative Affairs 2022

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Hospital capacity and healthcare Inflationary trends Labour shortages Cannabis production property nuisance issues The guest speaker for the Roundtable was Erin Morgan the Executive Director of the Ontario Cooperative Association OCA She spoke on the cooperative business message for the upcoming election This provided excellent insights into five key issues identified by the OCA including Home ownership for everyone Dignified care for everyone Energy for everyone Food for everyone Co op regulation The OCA makes their policy material available to mutuals as members of the association through OMIA Their willingness to continue to support local grassroots enterprise and community solutions was noted and commended by Chair Kevin Inglis Ontario Election Follow Up The June election saw the return of a Progressive Conservative government with a very strong majority Follow up communication after the election was sent to successful candidates across the full range of parties as we continue to build awareness of the importance of mutual insurers Municipal Elections In Ontario 2022 is a municipal election year Usually the Legislative Affairs Committee does not become actively involved with municipal issues however it should be noted that many of the provincial issues identified at the spring roundtable find their way into debates surrounding the election of municipal candidates As these issues overlap and as municipal officials consider moving onto the provincial stage its important to maintain an active interest in municipal elections and the grassroots democratic process Looking Ahead The key ministry in Ontario as related to insurance is the Ministry of Finance The pandemic brought several opportunities for discussion with the Ministry of Finance as related to insurance issues and Corporations Act issues We anticipate continuing this open discussion with the Ministry particularly on the need for burden reduction and the importance of small insurers to the insurance system in Ontario A fall roundtable is anticipated before the end of 2022 We have also booked our date for Queens Park Day 2023 Please mark your calendars for Tuesday March 7th 2023 Legislative Affairs 2022

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Market Issues Committee Report Mandate To gather and analyze industry market information that affects Mutuals ability to sell their product and serve policyholders to disseminate this information to the mutuals and to connect with industry groups Chair Marg Torrance Halwell Committee Members Ed Forbes Dufferin Rob Moorehead McKillop Pam Marson Grenville Jeff Consitt Farm Mutual Re Sharon Turnbull Farm Mutual Re Susan Baker OMIA John Taylor OMIA The Market Issues Committee proactively identifies and researches issues that affect how where and when insurance products are sold to policyholders The committee s discussions on major issues are shared with the membership through the MarketWatch bulletin The committee also helps OMIA plan subject matter and topics of interest for meetings roundtables and conferences Perhaps the most important part of the committee s process is to answer the question about any emerging issue What will this mean to my mutual 2022 has marked the third year of pandemic related disruptions to the overall economy and the insurance marketplace In addition to the countless issues relating to lockdowns and reopenings in the first half of 2022 policyholders and insurers have been faced with the economic impacts of an inflationary economy supply chain breakdowns war in the Ukraine severe weather trends an active Catastrophe year and dismal returns on investments volatility that can be created by rapidly rising prices This shows up in challenges on maintaining insurance to value and ensuring premiums are adequate to meet the increased cost of claims In the short term this is exacerbated in the insurance industry because rising interest rates often the contributing cause of rising inflation also have a negative effect on fixed income values and fixed income is the predominant asset class held by insurers as reserves against future claims Simply put as the cost of claims go up due to inflation the assets you are holding in reserve are experiencing a market value decline in the inflationary environment More twists and turns are expected before any semblance of stability or predictability returns to the market However in the meantime here are some of the topics the Market Issues Committee focused on in 2022 and discussed in the MarketWatch publication Inflation and Pricing The topic of inflation and specifically its impact on insurance is an increasing threat With decades of declining interest rates and extremely low annual movement in inflation and CPI the insurance industry has had minimal recent experience with the Across the insurance and reinsurance industry this has created uncertainty as to the adequacy of the tools used to ensure that homes and business are insured adequately to value Maintaining adequate values from an underwriting standpoint is a fundamental factor in sound long term underwriting and sufficiency of premium Market Issues 2022

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The necessity to make significant increases on home and business valuations to maintain insurance to value runs directly into potential conflict with customers who are also experiencing the impacts of inflation and feeling their own budgets squeezed Paying more for insurance typically creates a pain point for everyone involved but is a necessary part of ensuring long term stability of risk transfer Given the amount of stimulus money put into the economy during the pandemic some degree of consumer inflation was inevitable 2022 has added fuel to that fire particularly as related to the cost of fuel The war in the Ukraine while creating global unrest and untold human suffering also disrupted the global energy supply with a huge spike in fuel prices Older insurance professionals will remember the impact of pricing fuel costs in the 1970s due to the OPEC crisis which led to a long term inflationary environment which existed into the 1990s Supply Chain Disruption In some ways this is a contributing factor to inflation but from an insurance context supply chain problems create a unique dilemma for insurers Policyholders and insurers when making a claim on either a home business or auto policy are making a forced purchase They don t have the option of deferring the purchase and must absorb increased costs caused by supply scarcity or delay fully and immediately These supply chain problems started early in the pandemic but the catastrophic storm claims in 2022 have added even more pressure to the cost of availability of materials While we often think of the supply chain in the context of materials Canada has also been experiencing a severe skills and labour shortage This labour shortage has spanned the entire unskilled labour market the trades and the professions This has added to claims pressures with the situation where both material and labour are under strain when they are needed the most Brokerage Consolidation The Canadian brokerage market has seen the acceleration of consolidation of small brokers into larger entities In some instances these consolidations are the result of well planned succession and the merging of relatively small brokers to form slightly larger organizations Unfortunately however the two primary types of competitors for the purchase of brokerages are venture capitalists and property casualty insurers themselves There are numerous models for broker consolidation however the long term impact of few brokerage firms providing advice and markets to policyholders can be seen as a negative impact particularly for smaller insurers Mutuals both through Collectivfide and independently have also been strategic in acquiring interests in the distribution chain and have typically done so to maintain market share while also allowing broker operators to continue to operate on a scale that makes sense to them Nonetheless the consolidation trend continues to be a significant strategic risk and one that will continue to play out over the coming years Catastrophe Claims There are weather related catastrophes that impact mutuals and the insurance industry at large every year Catastrophe claims have always been with us The last several years have shown an increasing severity and breadth of damage arising from catastrophe claims The May 21 derecho in Ontario created a record setting number of claims from a frequency and severity standpoint The extent of damage was unprecedented While derechos have been reported frequently in the United States this experience is new to Ontario and has certainly created an increased awareness of the potential risk from a loss standpoint as well as the need for strong contingency plans for catastrophe response 2022 has also seen the unprecedented impact of post tropical storm Fiona on the maritime provinces with a particular focus on PEI coastal Nova Scotia and Newfoundland From a mutual standpoint the impact of Fiona on our colleagues in Nova Scotia and PEI has been devastating and underlines new horizons ahead in catastrophe management Underlying all of this is the reality that climate change and our social and economic response to it will potentially be the biggest single global risk factor to be dealt with in the near medium and long term Looking Ahead The Market Issues Committee remains an important forum for developing responses to market trends and providing educational and discussion opportunities for member companies The committee publishes MarketWatch two to three times a year and the latest editions can be viewed at omia com Hover over Member Resources and find it under Marketing Market Issues 2022

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Marketing Committee Report Mandate To raise the profile of mutual insurance Chair Kevin Inglis Howick Committee Members Tim Wade Westminster Deb Van Eyk Lambton Kristine Duench Dumfries Lisa Hunter OMIA John Taylor OMIA The Marketing Committee continues to pursue a variety of projects that communicate the advantages of mutuality to internal and external audiences We are guided by OMIA s Strategic Priorities and the needs of the membership Promotional Materials The OMIA Marketing department was pleased to collaborate with members on multiple individual product and advertisement projects this year and continues to be available for requests Some examples include local advertisements special event ads for social media and brochure material for topics like Cyber Suite Cash Crop Commercial Farm Hobby Farm and special offers We encourage you to contact marketing omia com to support your promotional strategy This service is part of your membership fee and you only pay the cost of applicable printing and shipping Priority Exhibitions The circumstances around COVID 19 led once again to the cancellation of the London Farm Show and the Ottawa Valley Farm Show in March In lieu of the London show we submitted a small sponsorship to Plant22 an initiative run by the Western Fair District to bring locally sourced snack boxes to the area We look forward to the spring line up of shows in March 2023 We were pleased to have a booth at September s Canada s Outdoor Farm Show the largest outdoor show in eastern Canada The Ontario Mutuals booth was fully staffed by mutual participants who greeted visitors over three busy days The International Plowing Match IPM of which we are a Presenting Partner took place in Kemptville from September 20 to 24 Our ever popular yardsticks were a big hit with the many visitors who also enjoyed a photobooth and a variety of musical acts on the Mutual Avenue Stage and the Ontario Mutuals Main Stage Planning for the 2023 match is underway for September 19 to 23 in the Municipalities of Amaranth and Grand Valley The committee will be carefully considering all aspects of our approach to the IPM as we come to the end of our three year contract term in 2023 Broker Convention For the second year in a row we provided sponsorship to the Young Brokers Conference held in Niagara Falls from June 15 to 17 We had the opportunity to host an Ontario Mutuals tradeshow booth which was opened up to mutual participants An enthusiastic group from Halwell Mutual participated as our booth hosts The IBAO s annual Convention took place in Toronto on October 19 and 20 We had an Ontario Mutuals tradeshow booth hosted by a full roster of mutual participants as well as an Ontario Mutuals hospitality suite hosted by thirteen companies This continues to be a popular exhibition and networking opportunity for the mutual community Consumer Research In 2019 we were presented with an opportunity to become involved in a consumer research project undertaken by PMG Intelligence a company dedicated to offering solutions to organizations in the financial sector The study was completed in early 2020 and delivered strategic insights that gave a deeper understanding of Marketing 2022

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the consumer purchasing process how a household connects insurance to other facets of their budget the triggers to switching beyond price and value proposition markers that will inform product technology distribution and marketing strategies PMG also provided a detailed illustration of three P C insurance customer personas As the events of the pandemic unfolded we decided to undertake a tracking study with PMG Intelligence called a COVID Impact Analysis This study helped us gain further insight about the impacts of COVID 19 on purchasing behaviours PMG presented the results to members through online education sessions Key Sponsorships We continue to maintain relationships with key partners in the agricultural sector as part of our initiative to remain top of mind in this community Ontario Mutuals supports the Ontario Plowmen s Association and the Ontario Queen of the Furrow Competition 4 H Ontario the Rural Ontario Institute ROI and the Advanced Agricultural Leadership Program AALP Farm and Food Care Ontario the Ontario Soil and Crop Improvement Association the Advancing Women in Agriculture Conference the FarmSmart and Southwest Ag Conferences PMG is completing their final research and analysis for this project and the results will be shared in the coming months You can find the 2020 and 2021 impact reports on omia com Hover over Member Resources and find them under Marketing This year we were also able to provide small increases in support to the Rural Ontario Institute Farm and Food Care Ontario The Cooperative Young Leaders and the new Grow Our People Summit taking place in November Digital Marketing Campaign OMIA Marketing launched our first online brand awareness campaign from August to November 2020 using Google Ads Facebook YouTube and partner sites It featured shortened versions of The Mutual Difference video The campaign success led us to a 2021 project using the same platforms and new video content Of special note Ontario Mutuals continues to fund the Umbrella Project Awards These awards were created to recognize and celebrate students and educators who have chosen well being and actively strengthened their resilience and positive coping skills by overcoming challenges Four engaging videos were created Investing in Community Personal Touch Mutuality and Customer Service They can be found on the Ontario Mutuals YouTube channel as well as omia com Hover over Member Resources to see Marketing Video Library The key data point for an awareness campaign is the view rate which indicates how often the video is viewed and if you re familiar with YouTube it means the viewer did not click the skip ad button A typical view rate for this type of ad is 8 10 but the Ontario Mutuals videos on YouTube and partner sites have maintained a view rate exceeding 45 this year We re certainly encouraged by this and hope to continue down the digital marketing path to increase general awareness of the Ontario Mutuals brand and messaging Filming is currently underway for our 2023 campaign which will centre around Chair Steve Quinn s theme of volunteerism and community giving Thank you to all those mutual members who have shared their stories as part of our video series The Awards were presented virtually in June and the details are featured on page 30 of the August issue of OM News Many of our mutuals sponsor the Umbrella Project in their local school boards and we re happy to be part of the grassroots growth of this valuable program We look forward to seeing the impacts on our youth and their educators Looking Ahead The marketing committee will continue to explore opportunities to promote the mutual difference through sponsorships events advertisements and digital streams We look forward to gaining new insights from online advertising endeavors and also to returning safely to the in person events that both bring our mutual community together and provide a platform to share the mutual difference Marketing 2022

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Product Strategy Committee Report Mandate To monitor insurance product trends and provide guidance and where appropriate direction to OMIA on the selection prioritization and delivery schedule of development projects to represent members interests by providing market intelligence and risk appetite continuums and to provide oversight of the product development process Chair Terry Knight North Blenheim Committee Members Pat Ryan The Commonwell John Miller Mennonite Mutual Alberta Neil Shay CTM Megan Rooney Dumfries Jamie Ellis PEI Annette Dumbleton Farm Mutual Re Christine Meacher Farm Mutual Re Cynthia White Farm Mutual Re Susan Baker OMIA Providing member companies with the knowledge they need to inspect sell underwrite and adjust the inevitable claim are all part of the 360 vision we apply to our work of developing insurance coverage and supporting documents Product development requires a truly collaborative effort Member companies are well served in this sense by the contributions of a wide range of Cambridge and member company staff This includes the OMIA Insurance Services team Sue Baker Christine Senior Janet Schmidt Jennifer Higuchi Kip Moi Nicole Hackney Mandy Hetherington and staff from Farm Mutual Re Product Services Reinsurance Claims and Loss Prevention departments Member company staff provide input to the development process in a variety of ways from making the initial inquiry and reviewing coverage forms and supporting documents as a check for clarity and practical use at the company level Composition of the Committee The composition of the Product Strategy Committee is structured to provide an appreciation of member company perspectives from Eastern and Western Canada as well as Ontario from companies whose distribution system is broker driven and those that are agent driven and points of view of those insurance professionals who look at insurance issues through a mix of underwriting sales and claims lenses The committee meets online monthly and will post COVID concerns resume our goal to meet twice a year in person Each meeting includes a discussion of market issues involving both current and future looking topics a review of our Action Items a review of projects that OMIA staff believe are ready to roll out and a discussion of requests and suggestions about coverage documents that have come from member companies We continue to evolve our oversight function so that we are tracking progress on the projects that member companies have identified as having significant importance to their business We also contribute to the function of updating existing coverage and reference documents all while providing a member company s eye view of insurance market issues around coverage forms and observation of the activities of our policyholder owners which may require an insurance response A Pivotal Piece of the Development and Updating Process The Product Strategy Committee is an important cog in the wheel of activity that surrounds the updating of existing coverage and supporting reference documents and the development of new coverage and supporting reference documents for member companies to use Product Strategy 2022

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Forms Releases The Forms Release webinars which follow the release of new and updated coverage documents underwriting risk selection guidelines or information pieces continue to be well attended by member company staff During the upcoming year we will continue to experiment with recording short audio files that will contain an explanation of some new coverage documents Based on some member feedback that indicated a need for access to just in time reviews of new insurance wordings the plan is to post these sound files with the print version We will be interested to hear our members feedback on the initial clips Projects Since our report to the 2021 P M Meeting the Product Strategy Committee has overseen a variety of projects to completion A few examples of the updates and new documents are R eleased 8 X 11 versions of the Residential booklets after deciding that OMIA will not produce the booklet version of the Residential and Farm Policy Wording beginning in January 2023 Builders Risk coverage documents including optional endorsements and Risk Selection Guidelines Correction to the Agri business machinery and equipment coverage Developed a Cyber Incident Exclusion Endorsement and usage guidelines Worked with Farm Mutual Re and HSB Canada to make a new Personal Cyber Coverage document available to member company policyholders and update the existing Commercial Cyber Coverage for member company revenue generating policyholders Confirmed that our Water Protection Endorsement is consistent with changes that a competitor made to their similar coverage Surveyed member companies over attitude to updates to existing and development of new coverage documents and risk selection guidelines Contributed to ongoing work towards making credit scoring an option for those member companies who wish to include it as a risk factor in their assessment process Updated three reference documents related to the Operators Pollution Liability due to regulatory changes Updated Alternate Energy Risk Selection Guidelines to accommodate standards where AGM batteries are in place Rebuilding Cost Inflation Factors Personal Commercial Lines The Committee continues to focus on improving the speed to market of products The challenge of course is to move quickly with development and at the same time get consensus on specific points from over 40 independent insurance companies We have had some challenges but remain committed to investing in the resources required to meet the demands What is underway now Our oversight role on a variety of on going projects includes Updating standard Residential Insurance policy wordings based on current market scan Collaborate with HSB and Farm Mutual Re for updates to existing Equipment Breakdown Household Equipment Service Line coverage documents and risk selection guidelines Conduct market scan to determine any necessary updates to the Commercial Property coverage forms including the Additional Agreements Develop a Non Stacking of Liability Limits endorsement Determining an appropriate coverage response for the insuring of the variety of power assisted and motor assisted units available to member company policyholders Support for analysis of exposures introduced due to the Sharing Economy Analyze current coverage documents based on recent court decisions Identify how we currently support the Institute for Catastrophic Loss Reduction ICLR Insurers Build Back Stronger and develop an endorsement to extend that promise As always in response to member company needs the Product Strategy Committee works with staff to respond to immediate market pressures as they arise Product Strategy 2022

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Regulatory Review Committee Report Mandate To review regulatory issues that affect member companies Chair Marg Torrance Halwell Committee Members Shawn Durnin Axiom Jeff Whiting Ayr Bryan Hicks Trillium John Stirk Dufferin Jackie Roy OMIA John Taylor OMIA The Regulatory Review Committee is the key liaison with insurance regulators including the Financial Services Regulatory Authority of Ontario FSRA Regulatory oversight is an active area for insurers provincially nationally and globally In fact many insurers identify the threat of regulatory intervention as an enterprise risk The committee focuses on the regulation activity in solvency market conduct and governance These requirements continue to evolve in complexity and increasingly reflect international trends on financial regulation In 2022 FSRA continued to define and fill out its regulatory structure and its relationship with stakeholders This relationship is much more complex than had been the case with its predecessor the Financial Services Commission of Ontario Simply put FSRA is a bigger organization with more departments headcount and financial capacity to impact the regulatory environment In 2022 there were more and better opportunities for meetings with some key FSRA working groups particularly their Market Conduct teams and their project team on the Insurance Prudential Supervisory Framework In addition to OMIA and the Regulatory Review Committee meeting with FSRA stakeholders we continue to respond to and deal with adhoc meeting requests as related to insurance availability and other matters of interest to the regulator and various government ministries We anticipate one of the challenges moving into the future will be dealing with the increasing number of consultations on new projects from FSRA and particularly on the impact of these projects on mutual insurers Ministry of Government and Consumer Services Corporations Act The pandemic created an environment where the Corporations Act long overdue for updating needed to be amended on a temporary basis to allow for virtual meetings This provided an opportunity for OMIA to discuss with the Ministry of Government and Consumer Services and the Ministry of Finance important changes that could be made to allow for flexibility on the number of directors required for mutual boards Currently mutual boards must total between 6 and 15 directors and the board complement must be divisible by 3 We have asked often for the removal of this divisible by 3 requirement While there have been no changes yet we are encouraged by the willingness to consider opportunities to make this change and will continue to work diligently on it In the interim the Ministry of Government and Consumer Services have allowed for the extension of the use of virtual meetings for a further limited time which should allow for flexibility in the event of unforeseen circumstances arising from ongoing pandemic issues Credit Union Insurance Sales This was an important topic in late 2021 and early in 2022 The Ministry of Finance had given credit unions the power to sell property and casualty insurance in credit union branches This sales power is unique to credit unions as deposit taking institutions OMIA and the Insurance Brokers Association of Ontario as well as other stakeholders made a series of submissions on how rules should be drafted to prohibit tied selling ensure transparency on commission and referral fee arrangements restrict data sharing and making sure the insurance distributor in a credit union was a separate corporate entity from the credit union itself Regulatory Review 2022

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We believe that these suggestions and work have resulted in better rules and consumer protection measures To date there has not been a significant strategic initiative by credit unions to take advantage of these new sales powers and there remains the opportunity to consider strategic alliances that may be beneficial to both mutuals and credit unions as member based financial service organizations Federal Privacy Regulation The Federal government continues to struggle with pulling together their proposed changes to Federal Privacy Law A Bill read into parliament in June indicated it would break PIPEDA into 3 separate areas or acts Consumer Privacy Artificial Intelligence and Data Personal Information and Data Protection Tribunal This will remain a difficult file for the Federal government to tie together coherently however we are closely monitoring changes and following developments and we are hopeful any changes will be based on a graduated approach Provincial Workplace Legislation The Province of Ontario introduced two workplace related statutes requiring some additional policies for employers in Ontario This included creating a Disconnect from Work Policy for all employees as well as a policy on the Electronic Monitoring of Employees by Employers In responding to these changes OMIA had an opportunity to review how mutuals currently approached each of these issues then having conducted further legal research as to the requirements of the statute released the most appropriate wording policy templates to member companies to assist them in complying with the new laws Overall we believe that these statutes have required very little in terms of practical changes at the mutual level due to previously sound corporate policy and values The templated approach has also minimized the amount of work required by each mutual to become compliant Insurance Prudential Solvency Framework The mutuals have had a unique relationship with the provincial regulator as related to solvency oversight This stems from the creation of the Fire Mutuals Guarantee Fund in the 1970s and the work done by the mutuals in developing tools to monitor the solvency of individual mutuals and the mutual system itself These tools have included the development of Early Warning Tests the standardization of and education on P C1 returns and Management Discussion Analysis Reports and stress testing Most importantly it stems from the creation of the Financial Review Committee and subsequently the Financial Examination Committee From the early 2000s the Financial Examination Financial Review Committee has carefully monitored mutual solvency and reported to the regulator on an ongoing basis to optimize policyholder safety while at the same time ensuring a cost efficient and effective window on the solvency of each mutual for the regulator FSRA s published consultation on the creation of an Insurance Prudential Solvency Framework IPSF largely based on international standards was put forward in early 2022 OMIA and members of the Fire Mutuals Guarantee Fund Trustee group the Financial Review Committee and the membership at large took part in a series of committee meetings with FSRA as they reviewed the general principles of the IPSF Throughout the process the mutual representatives have stressed the importance of the concept of both practicality and proportionality in any solvency oversight framework In late June FSRA published an Approach consultation paper setting out their vision of solvency supervision OMIA and the Fire Mutuals Guarantee Fund made a detailed submission to FSRA expressing concerns with the potential to lose proportionality and cost efficiency Many member companies have also made individual submissions to FSRA expressing their concerns that the framework does not consider the transparency and customer focus embodied by small mutual insurers While the IPSF consultation remains ongoing the Financial Review Committee has been reviewing with FSRA their Regulatory Review 2022

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request for enhanced financial data reporting A pilot project is taking place in the 4th quarter of 2022 The level of engagement and effort put forward by the Financial Review Committee the Fire Mutuals Guarantee Fund OMIA and member companies in providing meaningful feedback to FSRA should not be underestimated and this has been a considerable focus for mutual resources and priorities this year OMIA s Regulatory Review Committee and Compliance Working Group have been closely monitoring the first of these examinations of a mutual and will continue to share the results and lessons learned with the membership in general Of interest as related to the Fair Treatment of Consumers it appears that FSRA is primarily focusing on the sale and provision of automobile insurance as this is the form of insurance with the greatest degree of written regulation particularly as related to pricing and selection Of benefit to the mutuals has been the willingness of FSRA s Market Conduct Management Team to meet on a regular basis with the Regulatory Review Committee to share their priorities and planning To continue to understand the changing regulatory environment and the experience of other member based financial institutions the Regulatory Review Committee met with the Canadian Credit Union Association on September 15 Credit Unions have been working with FSRA on many similar reporting issues and experience similar challenges in adapting to some of the regulatory structures being imposed This opportunity to work with the Canadian Credit Union Association was beneficial and will continue Fair Treatment of Consumers and Market Conduct Examinations Another FSRA initiative has been to examine automobile insurers to determine the extent to which they are structured to be compliant with the Fair Treatment of Consumers Guideline as promoted by the Canadian Council of Insurance Regulators for the past several years The OMIA Compliance Roundtable and the ERM Forum Over two years ago the Compliance Roundtable was established to give mutuals an opportunity to discuss compliance issues and compare solutions to common problems The Roundtable continues to meet under Chair Bryan Hicks and is facilitated by Jackie Roy OMIA Compliance Resource Officer In addition to the Roundtable an informal group known as the ERM Forum has met virtually to discuss issues specifically relating to Enterprise Risk Management Looking Ahead Regulatory activity will remain very high as FSRA continues to establish itself and attempt to adapt to both national and international regulatory trends The Regulatory Review Committee will continue to put the mutuals best foot forward as highly conscientious and member focused organizations Regulatory Review 2022

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OMIA Strategy Update The OMIA Strategic Plan you see here was created in 2019 2024 and has been the focus of our work in the years since In addition to the high level goals and priorities noted here there are 75 active projects that are being worked on or tracked in support of our strategy That may seem like a lot but in the world we all live in long term perspective is needed and by necessity many of our strategic goals are multi year efforts The OMIA board regularly reviews these priorities to ensure that our plan like your own evolves to meet emerging needs As an example in 2022 the OMIA board held sessions to review OMIA s enterprise risk management risk register and also spent some time on scenario planning in support of strategic thinking While the plan changes our Vision and Mission remain steadfast MISSION To serve and strengthen our mutual insurance community VISION Grassroots insurance at the core of thriving communities Strategic Goal Strategic Priorities 2019 2024 A Formalize solvency regime with Ministry of Finance Solvency Compliance To provide Member Companies with leadership environmental monitoring education and expert guidance on solvency reporting governance market conduct and corporate risk management that meet regulatory requirements allowing the continued existence of the FMGF B Develop relationships and processes with FSRA as prudential solvency regulator C Champion and lead implementation of regulatory initiatives for the benefit of the membership D Determine the ideal structure and resources needed for solvency examination monitoring and reporting Strategic Goal Strategic Priorities 2019 2024 Promoting Mutuality A Establish the Ontario Mutuals as property casualty leader in agricultural sector To enthusiastically communicate the unique advantages of the Mutual insurance model to key external stakeholders OMIA Strategy Update B Establish relationships with key industry association and interest groups C Represent mutual auto underwriters interests with Ministry of Finance and Financial Services Regulatory Authority FSRA

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Strategic Goal Resource Centre To transfer knowledge to member companies to assist in business and insurance operations This includes researching compiling and disseminating information and skills Strategic Priorities 2019 2024 A Be the priority source of training and education for Mutuals by creating superior member focused skills and knowledge programs B Create and maintain forward looking competitive suite of insurance coverage documents and products C Provide timely and wide ranging marketing tools knowledge and support for products and services D Develop an innovative approach to delivery of education and product services E Research maintain and communicate to members on compliance based materials knowledge and resources F F acilitate any required reorganization of Company 789 and Auto Rate Filing Committee to meet new regulatory and market requirements Strategic Goal Strategic Priorities 2019 2024 Group Affinity Services A Provide cost effective labour market competitive benefit and pension plans To provide Member Companies with access to cost effective administratively efficient and stable programs including employee benefits pension and professional insurance to aid in recruitment retention and financial stability B Develop and source professional insurance liability programs for mutuals and staff C Create comprehensive user knowledge employee employer on benefits and pension plans D Manage solvency and group funding requirements for Defined Benefit pension plan Strategic Goal Strategic Priorities 2019 2024 Data Strategy A Determine feasibility of Property Rate Working Group model To provide Member Companies an efficient method of reporting regulatory data while anticipating data requirements for collective analysis and business intelligence initiatives C Improve data utilization and analysis for business intelligence needs B Increase Maintain and Govern the OMIA centralized database for the benefit of members regulators and Farm Mutual Re D Enable member company efficiencies on data collection and reporting OMIA Strategy Update

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Claims well as raw material inflation most prevalent in lumber and steel 2022 Catastrophe Results Social inflation is on the rise and will have a significant impact on long tail claims in the future Social inflation describes the rising costs of insurance claims resulting from increasing litigation broader definitions of liability more plaintiff friendly legal decisions and larger compensatory jury awards Our reinsurers are interested in how the threat and risk associated with social inflation is being managed Social inflation is particularly significant in the United States as demonstrated by the frequency and severity of rising nuclear verdicts a term used to describe exceptionally high jury awards that surpass what would be considered reasonable rational amounts While there are some similarities related to social inflation factors between our two countries currently there are distinctions that make Canada s litigation environment more stable than our US counterparts and less susceptible to dramatic impact from social inflation While the derecho that hit Ontario and Quebec on May 21 2022 is one of the largest catastrophe events in Canadian history it is the largest catastrophe event in Farm Mutual Re history We have nine members reporting over 3 000 claims As we continue to gather data and claim information from our members and review industry impact overall an estimate of the gross exposure is currently between 95 million 120 million Given the current inflation environment and labour shortages timely and accurate estimates of exposure by our members have been more challenging for this event than for previous catastrophe events Higher than average severity is being driven by increased demand and wage inflation supply chain issues for raw materials and significant contractor and subtrade labour shortages all due to COVID 19 This has led to delays in obtaining and finalizing estimates and initiating repairs Hurricane Fiona has left a path of destruction in Atlantic Canada Our initial estimate sits between 45 million 60 million from ground up losses arising from Hurricane Fiona keeping in mind the event occurred only a month ago It will be one of the costliest if not the costliest hurricane events in Atlantic Canada s history We have been here for our members to provide financial protection and security during these remarkable events so they can focus on claims service for their members and customers Inflationary Impact on our Property Per Risk Book High inflation associated with the pandemic has been impacting the Property Per Risk portfolio since the fourth quarter of 2020 In 2020 our prior and current year property claims were impacted in the fourth quarter by rising costs of raw materials and contractor shortages associated with the pandemic Property claims started to develop adversely from established case reserves for us and our members The Farm Mutual Re property claims team undertook a thorough review and assessment of our open property claims to account for these factors This assessment enabled us to review and modify our property claims indemnity and expense reserving guidelines in response to risk changes in the external environment related to supply chain issues labour shortages wage inflation as Social Inflation What is Farm Mutual Re doing about social inflation Our Claims department conducts quarterly external environmental scans to identify relevant case law and possible impacts to exposures and reserving Our reserving guidelines are reviewed annually both internally and by external counsel to ensure they remain relevant to current case law When new impactful case law is identified open claims reviews occur to ensure thorough exposure identification and reserving adequacy We conduct bi monthly reserve and settlement committee meetings with senior claims leadership to manage reserving risk We use multiple communication methods to share relevant case law on social inflation with our members and we have provided educational sessions on the subject Most significantly we maintain a collaborative settlement mindset with our members regarding the settlement of potentially contentious claims PEACE OF MIND

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Residential Property Reinsurance Underwriting Risk Selection and Audit Update Pricing Farm Mutual Re collaborates with members to provide primary portfolio management support for the residential line of business delivering the following components 1 2 3 4 Rate Indication Report Water Model Report Peril Score Report Generalized Linear Model Residential Rate Plan GLM GLM the latest solution pitched to the membership received wide acceptance with 36 members agreeing to invest annually Aggregate data is arguably one of the most valuable assets for the mutual community to leverage All member data is used both in volume and range of information and is augmented with third party information machine learning and advanced analytical processes Mutuals can maximize the use of these solutions by Identifying target rate change to manage profitability Introducing a quantitative data driven approach to risk selection Establishing exception underwriting processes to improve operational efficiency Allocating underwriting expertise to risks more prone to future loss Deciding what risks trigger a loss prevention assessment Determining the right rate to charge that will be viable in the marketplace Rate Indication Optional Water Configuration Peril Score and now GLM reporting will be delivered annually to participating members The team in collaboration with our strategic partner Clyde Analytics will begin advisory consultation in the fall and into 2023 CEOs will be supported with a comprehensive roadmap document and customized workshop to facilitate their strategic prioritization to lead their underwriting teams in managing the residential portfolio for consistent profitability www FarmMutualRe com In 2022 we started our journey of Reinsurance Underwriting Audits as a risk control measure that will support us all on our path to profitability We took a small scale approach focusing on one underwriting criteria to start insurance to value Insurance to value is a timely topic There are many challenges within the underwriting process to achieving 100 insurance to value This has been an industry challenge for years Layered on top of this decade old issue are the resultant impacts of the pandemic which included building material costs skyrocketing supply chain and labour shortages The yearly projected and standard annual inflation factor does not match the pace of economic inflation The risk has never been greater Our goal is to close the gap on insurance to value together The aggregate results learned through the audit will be reviewed to help identify where underwriting integrity practices may exist This will help the Farm Mutual Re Underwriting team inform members on best practice underwriting disciplines on insurance to value to support long term sustainability in a rapidly changing environment

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Synergy2 We have already seen some improved efficiencies since launching our new reinsurance platform Synergy2 The project is in its second phase and we are targeting completion by the second quarter of 2023 The objective was to move to an upgraded modern platform to have access to more and better information and to gain much needed efficiencies We look forward to realizing its full potential in the coming months Loss Control Farm Mutual Re transitioned to the new MIRA360 platform in June 2022 and by year s end 20 members will have gone live Initial implementation prioritized replicating current functionality with plans to enhance it in 2023 to increase value and improve operational efficiency This new platform offers the opportunity to create consistent best practices Our Loss Control Technical Development team will support this evolution by continuing to develop and deliver training sessions and resources that expand the technical knowledge throughout the mutual community One of the most exciting aspects of this new platform is the contribution to the mutual community s data assets through the collection of additional data points that are of consistent quality to be used for multiple purposes

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Statement Of Comprehensive Loss And Equity For the period ended September 30 in thousands of dollars Revenue Gross written premium Net premium earned Underwriting expenses Claims and adjustment expenses Commissions and fees Operating expenses Underwriting loss Investment loss income Gain loss on foreign exchange Loss before income taxes Income tax recovery Net loss Members equity beginning of year Members equity end of period Loss ratio Expense ratio Combined ratio 2022 2021 256 976 157 101 257 763 164 570 158 983 14 392 12 760 186 135 29 034 41 789 2 555 68 268 18 691 49 577 440 211 390 634 169 502 15 849 11 358 196 709 32 139 20 203 606 12 542 4 589 7 953 434 187 426 234 101 2 17 3 118 5 Minimum Capital Test Ratio September 30 2022 383 December 31 2021 415 www FarmMutualRe com 103 0 16 5 119 5 AM Best Rating Change AM Best changed our rating from A with a negative outlook to B with a stable outlook While this should not impact members it has the potential to impact our ability to grow outside of our member business We are taking steps to improve our performance and return to the A rating Making an underwriting profit on every segment is essential for our long term sustainability for the long term success of the mutual community and to afford us the ability to grow and ensure that we have the confidence of all our partners

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Environment Social Governance ESG In a world where climate change and social injustice are headline news every day the increasing significance of ESG is not surprising Over the past several months the Farm Mutual Re management and board have focused on formalizing and targeting our efforts on ESG The bottom line from our board and management discussions is that we are committed to moving forward incrementally integrating ESG into everything we do by articulating a commitment and our position to ESG and weaving elements of ESG into our overall strategy considering ESG within our business decisions in our conduct and our impact on our business partners investing in implementing measuring and reporting on ESG initiatives and behaving as an ESG role model within our mutual community We believe that by rightsizing our initiatives and approach we can make progress on the ESG imperative An important part of Farm Mutual Re s ESG focus is on Equity Diversity and Inclusion EDI Results from our 2021 diversity demographic survey helped us form an EDI strategy with five focus areas Organizational Commitment and Development High Quality Diverse Talent Inclusive Infrastructure EDI Awareness and Competency External Outreach and Social Responsibility Progress is being made in these areas and will be measured via a scorecard examining our diversity profile inclusion climate and EDI initiatives

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Innovation at Farm Mutual Re Our Innovation strategy continues to gain momentum in 2022 Our investment in the people and the pace needed to innovate is creating accountability for results in 2022 and beyond This year we kicked off our five phase Applied Innovation approach sourcing and prioritizing our most important problems to solve from our staff at Farm Mutual Re using dedicated problem framing to support the identification of these challenges This enabled our Innovation team to begin exploring and ideating on how to best solve these problems using an evidence based research approach engaging with staff to ideate on lean solutions and engaging with external partners to understand potential external solutions Later this year we anticipate beginning to test our best solutions by building internal minimum viable products MVPs or partnering with technology companies to test proof of concepts POCs ultimately evaluating their scalability across the organization In addition we have also supported all Farm Mutual Re staff in learning and applying innovation concepts in their everyday work This included applied workshops in Rapid Decision Making Problem Framing and Scenario Planning as well as dedicated Innovation Advisory Hours where staff can engage directly with the Innovation group to gain advice and guidance on applying their learning We believe this investment in Innovation is the beginning of a transformative time at Farm Mutual Re Below we have provided a glimpse into some of the key problem areas we are seeking to solve in 2022 and into 2023 We are looking forward to seeing some of the solutions that are created grow and scale across Farm Mutual Re Key Problem Areas We are exploring the use of new technologies to create efficiencies such as leveraging natural language processing NLP to support claims data duplication This includes reviewing our internal processes and creating benefits for us our members and our clients We are investigating the improvement of our Loss Control capabilities and how we may manage costs with decision support technology to help us determine the right risks to inspect We are considering how we can create greater access and use of business intelligence and data analytics across Farm Mutual Re to make objective and informed data driven decisions supporting risk diversification We are looking at strategic partnerships and services to help customers rebuild after incurring losses from large CAT events potentially creating new possibilities that can minimize the impact of losses We are considering how to utilize Innovation methods such as building measuring and learning alongside internal staff and our members to build custom products These methods focus on ensuring we are solving the right problems and meeting the right needs Key Questions As We Move Ahead As we begin the fourth quarter we are also asking ourselves some key questions These key questions focus on a few main areas First is to consider how we can continue to develop our Innovation bench strength as we think about what our best opportunities are to uncover new business models Second we are contemplating how we meaningfully participate in the external innovation ecosystem to the benefit of Farm Mutual Re and our members We are spending time considering how we do this and identifying ways where we can create niche opportunities Last we are thinking about how we can best enable and support a culture of mutuality while transforming through innovation We are thinking about how these new ways of thinking and working may be adopted on a larger scale Innovation is one of the keys to business success by identifying ways to improve and enhance operations products and services We look forward to providing further updates on our progress in future Farm Mutual RePorts and other communications

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Our Panel of Reinsurance Partners Jonathan Stephenson Moderator Jonathan is a Managing Director of Guy Carpenter overseeing the company s reinsurance brokerage operations from offices in Toronto and Montreal Jonathan has more than 30 years of industry experience as a reinsurance broker principally in Canada with secondments in London New York and Sydney Australia His broking experience spans many lines of business and varied clients from large multi national insurers to local mutual companies and a number of governmental agencies Jonathan is also a member of Guy Carpenter s Global Accounts team Jonathan holds a Bachelor of Commerce degree from McGill University with concentrations in Finance and Management Information Systems as well as an MBA with Distinction from the University of Western Ontario s Richard Ivey School of Business Paul Carragher Panelist Paul Carragher is the Head of Hannover Re Canadian Branch at Hannover Re He also serves as the Head of Property and Casualty Business Group in Canada He has more than 24 years of experience in the reinsurance and insurance industry Paul is a Chartered Accountant and holds an Honours Bachelor Degree in Accounting Science and a Bachelor of Accounting Science Olivier Gay Panelist Olivier Gay is the President and Chief Executive Officer of SCOR Canada Reinsurance Company He also serves as Chief Underwriting Officer for the company since 2020 He has more than 20 years of experience in the reinsurance and insurance industry He joined SCOR in 2010 and has held positions of increasing responsibility since then Prior to relocating to Canada he was the Deputy Chief Financial Officer for the SCOR Asia Pacific region based out of Singapore and before that he held senior positions in Finance for SCOR Global P C in Paris Olivier is a French citizen and holds a master s degree with a major in Corporate Finance and Business Administration Agis Kitsikis Panelist Head of P C Client Markets Canada English Caribbean Agis is the Head of the Clients Markets team for Swiss Re in Canada and the English Caribbean He is responsible for the company s Property and Casualty reinsurance portfolio in these two regions and is a member of Swiss Re Canada s executive team As a reinsurance professional with diverse market experience and technical risk knowledge Agis fosters Swiss Re s strategic client and broker relationships and helps raise awareness of key topics that impact the regions Agis joined Swiss Re in Zurich in 2009 as part of the graduates swissre programme and is based in Toronto since 2012 Over the years he has held roles in Risk Management Treaty Underwriting and Client Management while also supporting other teams through various rotations in Europe and the US He graduated from the University of Ottawa with a Bachelor s degree in Physics and Mathematics from the University of Montreal with a Master s degree in Physics and from the Ludwig Maximilian University and Max Planck Institute in Munich Germany with a Ph D

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Agents Certification Part A Personal Lines Technical Certificate Part B Commercial Lines Technical Certificate Navigating Applications Navigating Applications Navigating Policy Contracts Navigating Policy Contracts Property Coverage Review Commercial Property Coverages Personal Auto Coverage I Commercial General Liability Coverage Personal Auto Underwriting II Crime Coverage Residential Condominiums Contractors Coverage Marine Risks Commercial Auto Coverage I Personal Umbrella Coverage Commercial Auto Underwriting II Personal Liability Coverage Garage Auto Coverages Personal Cyber Exposure Commercial Cyber Exposure Part C Farm Lines Technical Certificate Part D Sales Certificate Navigating Applications Introduction to Selling Navigating Insurance Contracts Sales Planning Farm Property Coverage Sales Prospecting Farm Liability Coverage Marketing Branding Concepts Livestock Professional Presentation Skills Produce Sales Methodology Farm Equipment Negotiating Agri Building Construction Understanding the Role of the Underwriter Agri Tourism Risks Understanding the Role of the Claims Adjuster Agri Cyber Exposure E O Risk Management Credit will be given if the course has been taken within the last 5 years Most courses will be available each year sometimes twice a year Others will be available every other year We are not currently approving course equivalencies Level II to be developed in the future

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Accident Benefits Adjusters Certification Accident Benefits Adjusters Certificate This certification program requires the completion of three units Each of the three units will be conducted at least once in a two year education calendar period or more frequently if requested and numbers warrant Member companies should decide for themselves how quickly the courses must be completed There is a continuing education element of the program to keep the certificate current Participants are responsible for keeping themselves current Qualifications To qualify for the initial certificate participants must attend each of the required units and pass the tests exam that form part of the curriculum Individuals with previous formal structured training in accident benefits may exercise the option to write an equivalency exam rather than completing each module Required Courses 1 Basic Accident Benefits Adjusting Program a 9 day program 2 Intermediate Accident Benefits Adjusting Program varies typically 4 5 days or a combination of in class and online sessions 3 Senior Accident Benefits Adjusting Program varies typically 4 5 days or a combination of in class and on line sessions Currency Requirement To keep this Certificate current participants must attend at least two Accident Benefits Roundtables each year in person or online

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ONTARIO MUTUAL INSURANCE ASSOCIATION INTRODUCTION 3 CURRICULUM 3 REQUIREMENTS 3 DELIVERY MECHANISMS 3 DIRECTOR S CERTIFICATION COURSES AT A GLANCE 4 1 The Business of Insurance 5 1a Introduction to the Mutuals mandatory 5 1b Introduction to Insurance mandatory 5 1c Introduction to the Business of Reinsurance mandatory 6 1d Privacy PIPEDA for Directors elective 6 1e Understanding the Role of the Underwriter elective 6 1f Understanding the Role of the Adjuster elective 6 1g Marketing Mutual Insurance Companies elective 6 1h The Role of Information Technology elective 6 1i The Loss Prevention Function elective 6 2 Governance 7 2a Introduction to the Role of a Director mandatory 7 2b Board Evaluation mandatory 7 2c CEO Evaluation mandatory 7 2d Identifying the Regulatory Obligations of a Board of an Insurance Company mandatory 7 2e Succession Planning and Recruitment elective 7 2f Identifying the Regulatory Obligations of an Insurance Company elective 8 2g Enterprise Risk Management elective 8 2h Strategic Planning elective 8 3 Financial and Accounting 9 3a Insurance Finance 101 for Mutual Insurance Companies mandatory 9 3b The Role of the Audit Committee elective 9 3c Management Discussion and Analysis Report elective 9 2 2021 2021 OMIA Directors Certification

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INTRODUCTION The objective of the OMIA Directors Certification Program is to provide member company directors with information that will enhance their individual contribution to their board and to our collective association using a delivery system that increases access to that knowledge UPDATE 2021 In this update of the OMIA Directors Certification Program some of the titles have been amended so they are the same as the on demand units Directors who have previously completed the units under their original titles still have those credited to their transcript CURRICULUM The OMIA Directors Certification Program is divided into three sections Each section consists of a combination of mandatory and elective knowledge units Some knowledge units are full day sessions others are short and will be delivered by webinar or in person One or two units are still to be developed The OMIA Education Committee may when they deem it necessary add knowledge units to any section REQUIREMENTS In order to receive an OMIA Directors Certificate a member company director must complete the mandatory knowledge units plus any two electives from each section and submit the required documentation verifying participation Documentation verifying participation may be as simple as signing an attendance sheet and participating in the in session discussions and exercises DELIVERY MECHANISMS The knowledge units will be delivered using a variety of mechanisms in person classroom in person webinars and on demand Some units may be offered as part of Convention or Group Meeting agendas Our objective is to increase access to knowledge so we will work towards as much flexibility as we can manage using the resources at hand It is possible that some topics may be covered at conventions run by other organizations As we do with other certification programs we will be pleased to provide credits towards our program on receipt of a communication outlining the content of that program so that we can ensure that similar key concepts were delivered ADDITIONAL INFORMATION On the OMIA member website Education Certification Programs Directors there is an FAQ document the Request for Accreditation form and a table showing NAMIC equivalencies 2021 OMIA Directors Certification 2021 3

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Director s Certification Courses at a Glance MANDATORY must complete all SECTION 1 The Business of Insurance ELECTIVE pick any two from each section 1a Introduction to the Mutual Insurance System 1d Privacy PIPEDA for Directors 1b Introduction to Insurance 1e Understanding the Role of the Underwriter 1c Introduction to the Business of Reinsurance 1f Understanding the Role of the Adjuster 1g Marketing Mutual Insurance Companies 1h The Role of Information Technology 1i The Loss Prevention Function SECTION 2 Governance SECTION 3 Financial and Accounting 4 2021 2a Introduction to the Role of a Director 2e Succession Planning and Recruitment 2b Board Evaluation 2f Identifying the Regulatory Obligations of an Insurance Company 2c CEO Evaluation 2g Enterprise Risk Management 2d Identifying the Regulatory Obligations of a Board of an Insurance Company 2h Strategic Planning 3a Insurance Finance 101 for Mutual Insurance Companies 3b The Role of the Audit Committee 3c Management Discussion and Analysis Report 2021 OMIA Directors Certification

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COURSE DETAILS SECTION 1 THE BUSINESS OF INSURANCE a Introduction to the Mutual Insurance System mandatory This session provides the participant with an understanding of the history of the mutual insurance system in Ontario how mutual insurance companies differ from stock companies the relationship between the policyholder owned mutuals in Ontario the role of the four organizations owned by Ontario Mutuals o Ontario Mutual Insurance Association OMIA o Farm Mutual Reinsurance Plan Inc Farm Mutual Re o The Fire Mutuals Guarantee Fund FMGF o Canadian Association of Mutual Insurance Companies CAMIC the connection with two related organizations o Maritime Association of Mutual Insurance Companies MAMIC o National Association of Mutual Insurance Companies NAMIC This session may be offered on its own as an in person or Live Online session It is also provided as an ondemand course and as part of a full day session called Introduction to the Mutuals and Insurance held annually in the Cambridge training centre b Introduction to Insurance mandatory This session provides participants with a basic understanding of the business of insurance including the various lines of coverage sold by our mutual insurance companies introduces attendees to the role of the basic insurance practice disciplines agent broker underwriter loss prevention and claims examiner adjuster identifies the circumstances that can either triumph or threaten an insurance company introduces on a very high level the elements of an insurance company balance sheet and financial statement This session may be offered on its own as an in person or Live Online session It is also provided as an ondemand course and as part of a full day session called Introduction to the Mutuals and Insurance held annually in the Cambridge training centre c Introduction to the Business of Reinsurance mandatory This session provides a member company director with the basics of the level of financial protection that they are purchasing from Farm Mutual Re Identified by many directors as the largest cheque they approve each year directors will build on the knowledge gained in this program each year as their 2021 OMIA Directors Certification 2021 5

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reinsurance contracts come to the board table for discussion Topics covered include the following and much more Basics of Reinsurance Property Per Risk Excess of Loss Program Property Catastrophe Coverage Automobile Reinsurance Programs Liability Reinsurance Programs d Privacy PIPEDA for Directors This session outlines how the requirements of the Privacy Act impact the various business units of a mutual insurance company This session is available as an on demand course It may also be delivered as an in person or Live Online session e Understanding the Role of the Underwriter elective This session was previously called The Underwriting Function Credit for the course has been carried forward During this session directors will receive an overview of the underwriting process involved in their various underwriting departments This session is available as an on demand course It may also be delivered as an in person or Live Online session Topics covered will include role of the underwriter risk selection coverage documents forms underwriting guidelines rate price development internal underwriting audits f Understanding the Role of the Adjuster elective This session was previously called The Claims Adjusting Function Credit for the course has been carried forward During this session directors will receive an overview of the claims adjusting process involved in their claims departments This session is available as an on demand course It may also be delivered as an in person or Live Online session Topics covered will include role of the claims examiner adjuster independent adjuster and public adjuster assessing the dollar value of damage identifying fraudulent claims managing the business exposure to allegations of bad faith claim handling internal claims audits g Marketing Mutual Insurance Companies elective to be developed During this session Directors will be provided with an overview of elements that might be considered when marketing a mutual insurance company and the services provided by insurance companies h The Role of Information Technology elective During this session directors will be provided with an overview of how much the business of insurance has come to depend on information technology i The Loss Prevention Function elective During this session directors will be provided with information about how the loss prevention function supports the business of risk selection and their company s strategic plan 6 2021 2021 OMIA Directors Certification

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SECTION 2 GOVERNANCE a Introduction to the Role of a Director mandatory This full day session has been designed to provide new directors with a basic understanding of the roles and responsibilities that they have taken on by joining a mutual insurance company board of directors Some of the topics covered in this session are expanded upon in other sessions Topics discussed in this session include determining a governance approach roles and legal responsibilities of a board of directors role and legal responsibility of an individual director risk management role of committees in board decision making overview of the impact of policy development and strategic plan development on board function b Board Evaluation mandatory During this session board members will have the opportunity to discuss why board evaluations are necessary or not what should be evaluated who should do the evaluating what to do with the results c CEO Evaluation mandatory During this session board members will have the opportunity to discuss what should be evaluated who what determines the evaluation standards the performance management cycle high level overview of employment law d Identifying the Regulatory Obligations of a Board of an Insurance Company mandatory During this session board members will receive information on the acts and relevant regulations that a board is required to comply with The discussion will include identifying where establishing board policy might mitigate legal responsibility e Succession Planning and Recruitment elective During this session board members will have the opportunity to discuss defining what you are looking for in a new board member identifying the skills expertise and fit that is required are there additional considerations identifying prospects inside and outside of the organization getting to know the prospects during the recruiting process developing an orientation program 2018 OMIA Directors Certification 2018 7

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engaging new directors f Identifying the Regulatory Obligations of an Insurance Company elective During this session board members will receive information on the acts and relevant regulations that the insurance company is required to comply with The discussion will include identifying the extent that regulatory compliance requirements can come back to the board and what assurance they might seek to mitigate legal responsibility g Enterprise Risk Management elective During this session directors will learn what Enterprise Risk Management is and what it is not the benefits of investing time to develop an Enterprise Risk Management framework the drawback of investing time to develop an Enterprise Risk Management framework what elements boards should expect to see in an Enterprise Risk Management analysis h Strategic Planning elective During this session directors will discuss the board s role in the development of a strategic plan determining how to establish benchmarks determining how to monitor progress how boards know that goals have been reached or if a process should be abandoned 8 2018 2018 OMIA Directors Certification

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SECTION 3 FINANCIAL AND ACCOUNTING a Insurance Finance 101 for Mutual Insurance Companies mandatory Revamped in 2018 this one day session is designed to provide directors and member company staff with an introduction to insurance accounting concepts in an interactive non threatening way During 2022 this session will be updated to include an understanding of IFRS 17 financial reporting Participants will leave with knowledge on key topics including but not limited to Key Ratios what they indicate about the performance of the company Claims Reserves how they impact the financial health of a mutual insurance company Surplus what it tells you about the financial position of a mutual insurance company Total Comprehensive Income how understanding the changes over the years can assist in business decisions going forward Minimum Capital Test what this ratio indicates about an insurance company s financial health and what a director and the regulator will infer from it Investment Management what are the regulatory rules around investments for mutual insurance companies what is the impact of investment income in a mutual insurance company what does the term prudent person mean what is the difference between managing investments in house and using third party investment managers b The Role of the Audit Committee elective Following this session participants will understand why a mutual insurance company must have an Audit Committee the variety of compositions of Audit Committees the role of an Audit Committee c Management Discussion and Analysis Report elective Following this session participants will understand the purpose of the Management Discussion and Analysis Report MD A that must accompany every quarterly filing of the P C1 including what the Financial Review Committee FRC and provincial or federal regulator expects to see in it 2021 OMIA Directors Certification 2021 9

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OMIA s Current Education Calendar OMIA s traditional in person and full day sessions have been deferred and successfully converted to virtual live online sessions as we continue to adjust to current conditions while providing members with meaningful education opportunities We strive to develop redevelop content in a way that is conducive to both virtual learning and virtual delivery to provide our companies with the information they need in an ever changing environment Most sessions will continue to be held virtually until the advice of public health authorities and the comfort level of member company staff indicate that we can move more sessions to an in person environment If you are interested in seeing a particular topic addressed we welcome your input at registrations omia com DATE COURSE November 1 Accountants Roundtable November 1 Identifying the Board Regulatory Obligations Certificate November 2 Enterprise Risk Management November 3 HR Roundtable DATE COURSE November 22 Automobile Underwriting Roundtable November 22 23 Ontario Mutual Loss Prevention League November 23 Claims Managers Adjusters Roundtable November 7 11 Accident Benefits Certification Course Module I November 24 Regulatory Compliance Roundtable November 8 Sales Business Development Marketing Managers Roundtable November 25 Agent Special Event Ethics E O November 8 9 Personal Liability Coverage November 28 December 2 Accident Benefits Certification Course Module II November 8 15 22 Discover Your Strengths November 30 The 7 Habits for Managers November 10 Commercial Farm Underwriting Roundtable December 1 CEO Roundtable November 14 Enterprise Risk Management for Directors December 5 Ethics November 15 Sales Planning December 8 Sales Prospecting November 16 17 Farm Liability Coverage November 17 Underwriting Managers Virtual Gathering December 13 14 Commercial Liability Coverage

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Opening Keynote Shane Feldman Future Proof Passport Connection Collaboration and Leadership Serial Entrepreneur Founder of Count Me In a Community of 10 Million Next gen Leaders Shane Feldman believes community is the answer to every question and the solution to every problem Recognized by The White House The Prime Minister of Canada and The United Nations for his achievements in community leadership he helps leading brands optimize team culture leadership engagement and retention Customized and actionable Feldman s high energy keynotes leave audiences inspired and equipped with tangible takeaways they can immediately apply to their life and work Feldman is the founder of Count Me In the world renowned social entrepreneurship incubator and community of 10 2 million people across 104 countries Over the past decade Count Me In has launched more than 30 000 ventures worldwide contributing a value of over 2 6 billion to the global economy through service Having researched community leadership and human behaviour in over 25 countries Feldman has uncovered universal strategies that make teams click and businesses thrive His inspiring sessions offer key insights that equip audiences with the tools needed to build trust empower human connection and allow individuals and teams to connect more authentically and perform at their highest levels Feldman has worked with some of the world s most dynamic companies including Disney Google TD Bank and Microsoft Recently named one of North America s Top 40 Under 40 LGBTQ Leaders Feldman has been featured in top media outlets including Oprah Larry King Dr Oz Forbes and People magazine He is also the subject of a documentary TV series from A E which follows his community building work Website www shanefeldman com

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Your Customer s Cyber Risk Ritesh Kotak International Speaker Media Contributor Cyber Digital Tech Ritesh has developed a true and deep understanding of the role that technology financing and professional services have in successful business ventures He graduated with his BBA from the University of Toronto and started an eight year career in policing He co led the creation of the Cyber Crimes unit and the Research and Innovation portfolio focusing on digital transformation and emerging technology Ritesh transitioned to the Private sector where he worked with different Fortune 500 Tech companies on global projects related to Digital Transformation Cyber Security and Emerging Tech He decided to pursue his law degree at the University of Ottawa and while there he interned at the Samuelson Glushko Canadian Internet Policy and Public Interest Clinic where he and three colleagues entered an international tech law competition and developed an automated workflow to generate refund claims to airlines for COVID related cancellations This project placed second place in the world The following year Ritesh and two of his colleagues entered a PanCanadian Hackathon where they developed a free automated privacy breach reporting tool for small businesses The toolkit placed first in the competition after which the team decided to pursue their project and launch jusTech to assist the small business community Ritesh has written articles for the Financial Times the Economist and several other publications He frequently appears in mainstream media as a subject matter expert on tech and cyber related stories In addition in 2018 Ritesh was selected by Harvard University s Kennedy School of Government for the Emerging Leaders Executive Program Website www riteshkotak com

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US Exposures in a Reopening World Vince Saccomando Partner Barclay Damon LLP With 25 years of legal experience Vince primarily concentrates his practice on insurance defense professional malpractice defense and insurance coverage He regularly represents clients in both state and federal court defending both insureds and self insureds in claims involving products liability construction accidents trucking accidents large scale property damage and fire loss and premises liability Vince has also defended productsliability claims involving a wide variety of industrial commercial and consumer products Vince has handled matters involving multiple vehicles chain reaction collisions motorcycles pedestrians bicycles intoxicated drivers drivers with medical conditions and loading and unloading accidents He also represents insurance carriers in the prosecution and defense of property damage claims involving motor vehicles including subrogation actions Vince has also dealt with vicarious liability issues involving vehicle owners and employers including permissive use issues uninsured and under insured claims and NYS loss transfer claims involving no fault subrogation Vince s insurance coverage practice includes defending and prosecuting declaratory judgment actions and handling appeals in coverage actions He has handled a wide variety of issues in coverage cases including analysis and litigation of priority of coverage late notice exclusions misrepresentation claims proof of lost insurance policies manuscript endorsements and additional insured provisions or first party claims Website www barclaydamon com

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A Whole New World of Claims Brent Hackett SVP Loss Adjusting Canada Crawford Company Brent Hackett moved into the Senior Vice President Loss Adjusting Canada role in January 2022 following a 37 year career in loss adjusting at Crawford Most recently he served as leader of Ontario Loss Adjusting a role which he has held since 2009 Hackett also led National Catastrophe between 2004 2009 and has a further 20 years of experience with Crawford handling losses managing various projects and acting as the branch manager for the Mississauga and Kitchener locations Lisa Fazzari Chief Claims Officer Farm Mutual Re Lisa is an experienced senior insurance professional with over 25 years of progressive knowledge in the insurance industry She has a proven track record linking corporate vision to the delivery of desired results through positive people empowerment and the effective use of resources and processes Before joining Farm Mutual Re in 2018 her career was spent at Economical Insurance in various leadership roles overseeing property automobile casualty and accident benefits lines of business Garth Winterton VP of Operations The Commonwell Mutual Garth is an experienced Claims Leader with a long history working in the insurance industry Garth is skilled in Claims Optimization Lean processes System development Fraud Management Talent Management Career Development Business Planning and Risk Management Websites www crawco ca www farmmutualre com www thecommonwell ca

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Automotive Industry Update Robert Karwell Senior Manager Senior Manager of Automotive Practice JD Power Robert Karwell is Senior Manager of Automotive Practice in Canada responsible for management of the PIN data system PIN Explorer is the leading vehicle transaction database system in Canada which is used by the OEMs and dealers to help manage vehicle sales performance Robert joined J D Power in 2014 He brings with him a decade of experience within the Canadian auto industry working in Product Planning Incentive Planning and Market research roles at Nissan Canada and Infiniti Canada and working with GM Canada s agency partner on Market research Previous to that Robert has also worked on Bay Street in the Financial industry at CIBC Mellon Global Securities and at Daimler Chrysler Financial Robert has an honours degree in Economics from the University of Toronto Website www jdpower com

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Closing Keynote Peter Katz Resiliency Big Picture Thinking and Showing Up Wholeheartedly JUNO Nominated Musician and Storyteller Peter Katz is a JUNO Award and Canadian Screen Award nominated singer songwriter who has spent the past 15 years touring internationally He has been described by many of his fans and speaking clients as a thunderbolt for the soul Renowned CBC radio host Tom Power described Katz s music as one of the most heartfelt beautiful and vulnerable records of the year an astonishing record To date his music has been streamed over 6 million times and his music videos have over 25 million views on YouTube Katz is also one of Canada s most in demand speakers and facilitators being called on to give his highly customized keynote concerts to hundreds of companies and organizations across various industries like Bell Xerox Royal Lepage American Express Mars Trillium Health and the Royal Bank of Canada to name a few Over the last 18 months Katz s impressive move to virtual has seen him perform to over 75 000 people virtually around the world including being asked to address the House of Commons of Canada His ability to connect is unlike anyone I ve seen To be the highest standard of being a storyteller is to be like Peter Katz Jeff Pulver Founder of Vonage Website www peterkatz com

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OMIA Current Group Structure OMIA s Ontario members are constituted into five distinct groups linked by geography and tradition The group structure supports grass roots involvement by member companies and provides a forum for problem solving and the exchange of ideas Each of these groups also provides one democratically elected director to the OMIA Board Group A Group B Group C Axiom Mutual Ayr Farmers Mutual McKillop Mutual Howard Mutual BCM Insurance Middlesex Mutual Kent Essex Mutual Brant Mutual North Blenheim Mutual Lambton Mutual CTM Insurance South Easthope Mutual Maple Mutual Cayuga Mutual Tradition Mutual West Elgin Mutual Dumfries Mutual Usborne Hibbert Mutual Westminster Mutual Erie Mutual West Wawanosh Mutual Yarmouth Mutual Nova Mutual Group D Group E Algoma Mutual Amherst Island Mutual Dufferin Mutual Bay of Quinte Mutual Edge Mutual The Commonwell Mutual Germania Mutual Grenville Mutual Antigonish Farmers Mutual Insurance Company Carleton Fundy Mutual Insurance Company Clare Mutual Insurance Company Germania Mutual Insurance Company Saskatchewan Halwell Mutual HTM Insurance The Kings Mutual Insurance Company A Division of Howick Mutual L A Mutual Heartland Farm Mutual Inc Heartland Farm Mutual Associate Peel Mutual Trillium Mutual Associate Members Out of Province Mennonite Mutual Insurance Company Alberta Ltd My Mutual Insurance Company Portage La Prairie Mutual Insurance Company Prince Edward Island Mutual Insurance Company Saskatchewan Mutual Insurance Company SouthEastern Mutual Insurance Company Stanley Mutual Insurance Company United General Insurance Corporation

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2022 P M Meeting Registration as of October 12th 2022 Company Amherst Island Mutual First Name Bruce Last Name Caughey Guest First Name Guest Last Name City Town Amherst Island Axiom Mutual Laurie Bruvall Zurich Ontario Axiom Mutual Errol Butler Zurich Ontario Axiom Mutual Shawn Durnin April Campbell Zurich Ontario Axiom Mutual Axiom Mutual Bob Marlene Gauthier Munn Cathie Gauthier Zurich Zurich Ontario Ontario Axiom Mutual Andrea Schaefer Michael Schaefer Zurich Ontario Ayr Farmers Mutual Brad Adams Ayr Ontario Ayr Farmers Mutual Ayr Farmers Mutual Elizabeth Jerrod Baldwin Boyse Ayr Ayr Ontario Ontario Ayr Farmers Mutual Cathy Formica Ayr Ontario Ayr Farmers Mutual Peter Gilbert Ayr Ontario Ayr Farmers Mutual Ayr Farmers Mutual Kristine Danielle Guthrie Leis Ayr Ayr Ontario Ontario Ayr Farmers Mutual Paula McMahon Ayr Ontario Ayr Farmers Mutual Jodi Meiering Ayr Ontario Ayr Farmers Mutual Ayr Farmers Mutual Dave Travis Paterson Seaman Ayr Ayr Ontario Ontario Ayr Farmers Mutual Ayr Farmers Mutual Ayr Farmers Mutual Bay of Quinte Mutual Bay of Quinte Mutual Bay of Quinte Mutual Bay of Quinte Mutual Bay of Quinte Mutual Bay of Quinte Mutual Bay of Quinte Mutual Bay of Quinte Mutual Bay of Quinte Mutual Bay of Quinte Mutual BCM Insurance BCM Insurance Brant Mutual Brant Mutual Brant Mutual Caradoc Townsend Mutual Caradoc Townsend Mutual Caradoc Townsend Mutual Caradoc Townsend Mutual Caradoc Townsend Mutual Carleton Fundy Mutual Carleton Fundy Mutual Cayuga Mutual Cayuga Mutual Cayuga Mutual Cayuga Mutual Cayuga Mutual Cayuga Mutual Cayuga Mutual Cayuga Mutual Cayuga Mutual Cayuga Mutual Cayuga Mutual Cayuga Mutual Clare Mutuall Clare Mutuall Cognition Cognition Cognition Cognition Cognition Collectivfide Collectivfide Collectivfide Dufferin Mutual Dufferin Mutual Dufferin Mutual Dave Jason Jeff Dalton Jeff Jeffery Fred Susanne Chrissy Steve Connie Harry Art Jason Phillip Jeffrey Jayne William Greg Jill Marv Neil Emily Jamie Clifton Wendy Mark Mike Allan Mike Melissa Harold Tim Jeff Steve Charlie Myles Janice Henry Jason Greg Brodie Jonathan Rose Anita Tony Bettina Frank Alison Edward Thompson Vernooy Whiting Arthur Bedore Howell Lang Lyons Poitras Raymond Robinson Scanlan Wiersma Cybulski Lambert Barnard Carman Emmott Andrews Chuli Schupp Shay Van Daele McDougall Smith Brohman Comley Falk Hedley Horvath Marcoux Meadows Montague Potter Quinn Snyder Tonnies Belliveau Thibodeau Kraft Martin McLellan Perry Schmit Caswell Ngo Urban Barretto Colley Forbes Ayr Ayr Ayr Picton Picton Picton Picton Picton Picton Picton Picton Picton Picton Welland Welland Brantford Brantford Brantford Waterford Waterford Waterford Waterford Waterford Sussex Sussex Cayuga Cayuga Cayuga Cayuga Cayuga Cayuga Cayuga Cayuga Cayuga Cayuga Cayuga Cayuga Belliveau Cove Belliveau Cove London London London London London Cambridge Cambridge Cambridge Shelburne Shelburne Shelburne Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario New Brunswick New Brunswick Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Nova Scotia Nova Scotia Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Nadene Arthur Heather Lang Kyle Joyce Topping Pumple Marion Mary Scanlan Wiersma Lianne Lambert Donna Laurie Kari Paula Renee Lori Comley Falk Hedley Horvath Liz Meadows Trish Sue Potter Quinn Irene Thibodeau Erin Forbes Province Territory Ontario

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2022 P M Meeting Registration as of October 12th 2022 Dufferin Mutual Dumfries Mutual John Mark Stirk Fisher Dumfries Mutual Rocco Neglia Dumfries Mutual Doug Patton Dumfries Mutual Megan Rooney Dumfries Mutual Edge Mutual Scott Jan Roung Dadson Edge Mutual Mary Lou Fletcher Edge Mutual Al Hiddema Edge Mutual Edge Mutual Derek Kevin Moore Prong Edge Mutual Danielle Edge Mutual Richard Erie Mutual Erie Mutual Jutta Patton Shelburne Cambridge Ontario Ontario Cambridge Ontario Cambridge Ontario Cambridge Ontario Cambridge Drayton Ontario Ontario Nicki Roung Drayton Ontario Jolene Hiddema Drayton Ontario Prong Drayton Drayton Ontario Ontario Schill Drayton Ontario Wright Drayton Ontario Warren Don Burger McEvoy Dunnville Dunnville Ontario Ontario Farm Mutual Re Jennifer Allan Cambridge Ontario Farm Mutual Re Elizabeth Baker Cambridge Ontario Farm Mutual Re Farm Mutual Re Paul Uzair Beckett Bombaywala Cambridge Cambridge Ontario Ontario Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Farm Mutual Re Financial Review Committee Financial Review Committee Financial Review Committee Financial Review Committee Financial Review Committee Germania Mutual Germania Mutual Germania Mutual Germania Mutual Germania Mutual Germania Mutual Grenville Mutual Grenville Mutual Grenville Mutual Halwell Mutual Halwell Mutual Halwell Mutual Halwell Mutual Halwell Mutual Halwell Mutual Halwell Mutual Heartland Farm Mutual Michelle Bob Jessica Amy Randy Wendy Katherine Steve Carolyn Lisa Deb Jean Pierre Anthony Ross Amanda Jon Gina Keli Toby Arden Nooranee Tia Elaine Patrice Krista Jackson Josh Cynthia Andrew Catherine Bob Rick Jeff Donna Dan Sharon Gary Steve Doug Chris Pam Stephen Randy Avon Kenda Barb Tom Glenn Marg Louis Bowers Brown Buck Butler Drysdale Dugal Dunne Dupe Durber Fazzari Field Gagnon Go Gowan Hawkshaw Hodson Holzwarth Jennings Little MacIntyre Mahamoodally Milnes Reaume Rouse Seiling Smith Van Rootselaar White Cartmell MacLellan Nielson Walters Wickware Bridge Hill Hollister Ross Smith Townsend Charlebois Marson Wilson Carter Giddings Nurse Parker Seaman Taylor Torrance Durocher Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Cambridge Ayton Ayton Ayton Ayton Ayton Ayton Kemptville Kemptville Kemptville Guelph Guelph Guelph Guelph Guelph Guelph Guelph Waterloo Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Lesley Margaret Hough Joyce Gowan Carter Sinclair Jeff Holmes Karen Cartmell Eileen Nielson Dennis Tracy Bridge Hill Wendy Colleen Ross Smith Lindsay Wilson Lisa Patterson

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2022 P M Meeting Registration as of October 12th 2022 Heartland Farm Mutual Howard Mutual Mary Jim Kelly Clark Waterloo Ridgetown Ontario Ontario Howard Mutual Janet Nauta Jim Howard Mutual Jodi Rich Bill Nauta Ridgetown Ontario Rich Ridgetown Howard Mutual Michael Ross Ontario Corrine Ross Ridgetown Howick Mutual Howick Mutual Mary Jacquie Ann Peel Bishop Ontario Nathan Peel Wingham Wingham Ontario Ontario Howick Mutual Jeff Howick Mutual Jeff Bloemberg Wingham Ontario Bowen Wingham Howick Mutual Howick Mutual Ontario Shawn Tammy Cottrill Hickling Wingham Wingham Ontario Ontario Howick Mutual Kevin Inglis Michele Inglis Wingham Ontario Howick Mutual Brian Laporte Laurie Laporte Wingham Ontario Howick Mutual Howick Mutual Annette Tom MacKenzie Sweiger Karen Sweiger Wingham Wingham Ontario Ontario Howick Mutual Steve Wright Christine Wright Wingham Ontario HTM Insurance Trish Baird Ian Davis Cobourg Ontario HTM Insurance HTM Insurance Bryce Van Clarke Darling Darling Cobourg Cobourg Ontario Ontario HTM Insurance HTM Insurance HTM Insurance HTM Insurance HTM Insurance Kent Essex Mutual Kent Essex Mutual Kent Essex Mutual Kent Essex Mutual Kent Essex Mutual Kent Essex Mutual Kent Essex Mutual Kent Essex Mutual L A Mutual L A Mutual L A Mutual L A Mutual L A Mutual Lambton Mutual Lambton Mutual Madorin Snyder Madorin Snyder Madorin Snyder Maple Mutual Maple Mutual Maple Mutual Maple Mutual Maple Mutual McKillop Mutual McKillop Mutual McKillop Mutual McKillop Mutual McKillop Mutual Members IT Group Middlesex Mutual Middlesex Mutual Middlesex Mutual Middlesex Mutual Middlesex Mutual Middlesex Mutual My Mutual My Mutual My Mutual North Blenheim Mutual North Blenheim Mutual North Blenheim Mutual North Blenheim Mutual North Blenheim Mutual Nova Mutual Nova Mutual Alec Steve Dave Allan Warren John Bree Kevin Peter Tim Bill Leanne Jeff Alan Andrew Pamela Roy Michael Clare Deb Rob Stephen Ross Paul Ron Shawn Robin Dean Danielle Stephen Rob Janet Ed Dean Paula Ken Gary Christina Wayne Paul Garth Valerie Murray Cliff Val Terry Terry Denise Catherine Mary Harmer Lori O Connell Rutherford Sherry Sheppard Bari Ting Aitken Cindy Antunes Konecny Letkeman McIntosh Rhodes Segeren SwayzeJohn Paul Stokes Tamara Brown Jane Dawson Julie Oliver Grant Pearse Marsha Salmon Moffatt Van Eyk Bickle Grant Weber Badder Buchanan Bustin Kristin Dudley Jan Muharrem Marjorie Dale Hildebrand Ruth Moorehead Snow Van Miltenburg Sue Anne Colpitts Bodkin Filson Karen Goertz Gummerson Parkinson Bonnie Vandenbosch Driedger Fehr Klassen Bartlett Gerber Knight Ross Tew Akins Ann Mooney Cobourg Cobourg Cobourg Cobourg Cobourg Chatham Chatham Chatham Chatham Chatham Chatham Chatham Chatham Napanee Napanee Napanee Napanee Napanee Watford Watford Kitchener Kitchener Kitchener Dresden Dresden Dresden Dresden Dresden Seaforth Seaforth Seaforth Seaforth Seaforth Salisbury Ilderton Ilderton Ilderton Ilderton Ilderton Ilderton Waldheim Waldheim Waldheim Bright Bright Bright Bright Bright Jarvis Jarvis Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario New Brunswick Ontario Ontario Ontario Ontario Ontario Ontario Saskatchewan Saskatchewan Saskatchewan Ontario Ontario Ontario Ontario Ontario Ontario Ontario Debbie Harmer Rutherford Sheppard Armaly Swayze Stokes Brown Dawson Oliver Pearse Bustin Dudley Muharrem Hildebrand Van Miltenburg Filson Parkinson

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2022 P M Meeting Registration as of October 12th 2022 Nova Mutual Eric Harrop Jarvis Ontario Nova Mutual Glenn Pick Jarvis Ontario Nova Mutual Ken Worsley Jarvis Ontario OMAP OMIA Tyler Sue Kroetsch Baker Qi Ran Nancy Xiang Cambridge Cambridge Ontario Ontario OMIA Sharon Dittmer Lloyd Dittmer Cambridge Ontario OMIA Jeff Ferguson Cambridge Ontario OMIA OMIA Lisa Daljit Hunter Johal Cambridge Cambridge Ontario Ontario OMIA Jackie Roy Cambridge Ontario OMIA Christine Senior Cambridge Ontario OMIA OMIA John Shawn Taylor Zhang Linda Taylor Cambridge Cambridge Ontario Ontario Peel Mutual Irene Bianchi Rudy Bianchi Brampton Ontario Peel Mutual Ted Flanagan Brampton Ontario Peel Mutual Peel Mutual David Ron Jackson Orr Brampton Brampton Ontario Ontario PEI Mutual SEH Computer SEH Computer South Easthope Mutual South Easthope Mutual South Easthope Mutual South Easthope Mutual South Easthope Mutual South Easthope Mutual South Easthope Mutual Stanley Mutual Stanley Mutual Stanley Mutual Stanley Mutual The Commonwell Mutual Insurance Group The Commonwell Mutual Insurance Group The Commonwell Mutual Insurance Group Tradition Mutual Tradition Mutual Tradition Mutual Tradition Mutual Tradition Mutual Tradition Mutual Trillium Mutual Trillium Mutual Trillium Mutual Usborne Hibbert Mutual Usborne Hibbert Mutual West Elgin Mutual West Elgin Mutual West Wawanosh Mutual West Wawanosh Mutual West Wawanosh Mutual West Wawanosh Mutual West Wawanosh Mutual West Wawanosh Mutual West Wawanosh Mutual West Wawanosh Mutual West Wawanosh Mutual Westminster Mutual Westminster Mutual Westminster Mutual Westminster Mutual Westminster Mutual Yarmouth Mutual Yarmouth Mutual Yarmouth Mutual Yarmouth Mutual Shane Fady Mark Glen Paul Jenn John Frank Daryl Suanne Colin Melissa Derek Tammy Brian Gord Kevin Dave MaryJane Leslie Jill Jim Gerald Julie Jenny Ross Shelagh Jennifer Brian Remi Dan Kelly Steve Mary Joanne Lloyd Traci Cathie Brad Dan Fred Christine Tracy Fiona David Jillian Adam Grant MacKinnon Mankal Ross Blair Heinbuch Kearsey Mackay Rider Stevenson Wettlaufer Brewer Coleman MacFarlane Ross Leach Lodwick McBride Leyser Littlejohn Showers Taylor Watt Weersink Garner Hallahan Lamont Cleary Schroter Downie Van De Slyke Burns Connelly Faber Garriock Johnston McGillivray Radford Simpson Vanstone Boehm Neukamm Van Daele Wintermute Wynn Ferguson Ferguson Kuron McDonald Summerside Tavistock Tavistock Tavistock Tavistock Tavistock Tavistock Tavistock Tavistock Tavistock Stanley Stanley Stanley Stanley Lindsay Lindsay Lindsay Sebringville Sebringville Sebringville Sebringville Sebringville Sebringville Listowel Listowel Listowel Exeter Exeter Dutton Dutton Goderich Goderich Goderich Goderich Goderich Goderich Goderich Goderich Goderich Belmont Belmont Belmont Belmont Belmont St Thomas St Thomas St Thomas St Thomas Prince Edward Island Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario New Brunswick New Brunswick New Brunswick New Brunswick Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Ontario Christine Orr Lesley MacKinnon June Janet Blair Heinbuch Susan Mackay Gail MacFarlane Laura Leyser Ann Deb Watt Weersink Jill Martha Trudy Downie Morrison Kernighan Sheila Faber Lori Vanstone

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OMIA Staff President Managers John Taylor President Sharon Dittmer Treasurer Manager Administrative Services Jeff Ferguson Director of Operations Susan Baker Manager Insurance Services Lisa Hunter Manager Marketing Communications Shawn Zhang Manager Statistics Information Services Heidi DuMaresq Benefits HR Specialist Rachel Carew Pension Benefits Coordinator Danielle Richardson Benefits HR Administrator Donna Barlow Accounting Assistant Receivables Janet Schmidt Training Research Officer Nicole Hackney Training Research Officer Jennifer Higuchi Insurance Resource Officer Administrative Services Daljit Johal Executive Assistant Paula Georgei Accounting Specialist Insurance Services Danita Johal Pension Benefits Assistant Amanda Korz Accounting Assistant Payables Christine Senior Supervisor Insurance Services Statistics Information Services Kip Moi Insurance Resource Officer Mandy Hetherington Administrative Assistant Pascale Swanson E Learning Developer Marketing Communications Shah Shirzadi IT Specialist Tavia Tobey Marketing Communications Coordinator Kara Tobey Marketing Communications Assistant Kyle Murphy Statistical Coordinator Julia Sharma Business Intelligence Analyst Compliance Jackie Roy Compliance Resource Officer Mike Tolan Compliance Analyst Karolina Prominski Desktop Support Analyst

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SUNDAY OCTOBER 23 8 00 pm 10 00 pm Registration Atrium MONDAY OCTOBER 24 7 30 am 8 20 am Breakfast Huron Grand Ballroom Main Floor Level 8 30 am Keynote Address Shane Feldman Future Proof Passport Connection Collaboration and Leadership Huron Grand Ballroom Main Floor Level 9 30 am 10 00 am Refreshment Break Sponsored by Guy Carpenter Petun Foyer 10 00 am 11 00 am Business Session Chair s Report Steve Quinn President s Report John Taylor Petun Mezzanine Level 11 00 am 11 30 am FMGF Solvency Report Brian Downie 11 30 am 12 00 pm Collectivfide Update Tony Ngo 12 00 pm Lunch Includes Distinguished Service Award Huron Grand Ballroom Main Floor Level 1 15 pm 2 15 pm Speaker Daniel Willmann Brooke McConville E Y IFRS 17 Almost There Petun Mezzanine Level 2 15 pm 2 30 pm Refreshment Break Sponsored by Madorin Snyder Petun Foyer 2 30 pm 3 15 pm Speaker Ritesh Kotak Your Customer s Cyber Risk Petun Mezzanine Level 3 15 pm 4 30 pm Speaker Vince Saccomando US Exposures in a Reopening World 4 30 pm Adjourn 4 45 pm Collectivfide Member Session Petun Mezzanine Level 6 30 pm 10 00 pm Dinner Networking Reception Hospitality Dinner available 6 30 8 30 Huron Grand Ballroom Main Floor Level TUESDAY OCTOBER 25 7 30 am 8 30 am Breakfast Buffet Huron Grand Ballroom Main Floor Level 8 30 am 9 30 am Speakers Brent Hackett Lisa Fazzari Garth Winterton A Whole New World of Claims Petun Mezzanine Level 9 30 am 9 45 am Refreshment Break Sponsored by Farm Mutual Re Petun Foyer 9 45 am 9 50 am Farm Mutual Foundation Report Chair Jill Taylor Petun Mezzanine Level 9 50 am 11 30 am Farm Mutual Re Information Session 11 45 am 12 45 pm Farm Mutual Re Lunch Huron Grand Ballroom Main Floor Level 1 00 pm 2 00 pm Speaker Robert Karwell JD Power Automotive Industry Update Petun Mezzanine Level 2 00 pm 2 15 pm Refreshment Break Petun Foyer 2 15 pm 3 15 pm Closing Keynote Peter Katz Resilience Big Picture Thinking and Showing Up Wholeheartedly Petun Mezzanine Level 3 30 pm Adjourn