2020 ICAHN Annual Conference Booklet : simplebooklet.com

2 | 2020 ICAHN ANNUAL CONFERENCEJOANN EMGE BOARD PRESIDENTWELCOME TO OUR ANNUAL CONFERENCERural Resilience: Facing the Future Together Welcome to the rst ICAHN Virtual Conference! A year ago, we would never have imagined where our world is today, let alone having an annual meeting by Zoom and missing the professional fellowship of colleagues, business partner exhibits, evening reception, and the excitement of conversation. ‘Rural Resilience: Facing the Future Together’ is our conference theme and represents well that rural hospitals and communities understand what it means to work together and share common issues and solutions. 2020 has not been an easy year, and by most accounts, the rest of the year and into 2021 will be dicult, too. The ICAHN Value is our ability to share information and experience education together that will help us in our work and spirit.2020 President Joann Emge and I are proud of the accom-plishments of members and organizations, despite the strain of the pandemic and uncertain times. We encourage you to read through the conference booklet and see the award winners as well as information about our business partners who support your organizations. The conference agenda is rich with speakers who will share their expertise and solutions as well as inspire and refresh our energy. Even though the conference is virtual, the day is lled with excellent presentations, our annual business meeting, and door prizes as though we are in person.So, enjoy and hope to see you in Champaign November 2021!PAT SCHOU EXECUTIVE DIRECTOR

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4 | 2020 ICAHN ANNUAL CONFERENCE8:50AM9:00AM9:10AM10:15AM10:30AM10:50AM11:10AM11:50AM12:15PM1:05PM1:10PM1:30PM1:55PM2:25PMPre-Welcome Chat-In – “What does rural resilience mean to you? (rst prize drawing)Welcome – Joann Emge, Board President, and Pat Schou, Executive DirectorRekindle Keynote – ‘Shortcuts to Employee Engagement in Stormy & Uncertain Times’ Vicki Hess, RN, Keynote Speaker – Sponsored by Managed Care PartnersHospital ‘IMPACT’ Awards – Hospital video award sponsored by O’Shea Builders Resilience Sessions – ‘Before Making Waves, Start With a Ripple’ (Pecha Kucha Talk)Michelle Rathman, CEO, Impact!Communications – Sponsored by Blue and Co.‘Covid-19: Impact on the Culture of Poverty 2020’ (Pecha Kucha Talk)Kimi Yuchs, DNP, RN, NE-BC– Sponsored by Eide Bailly‘4 Under 40’ Awards – Hospital video award sponsored by O’Shea Builders and hospital banners sponsored by IntegritasResponding Keynote – ‘NRHA: Focus Ahead for Rural Health Policy’ Alan Morgan, CEO, National Rural Health Association – Sponsored by The Compliance Team ‘Lessons Learned During the Pandemic: One Hospital’s Story’ (Pecha Kucha Talk)Trina Casner, CEO, Pana Community Hospital – Sponsored by TAG Communications, Inc.Annual Business Meeting – See Page 6 for full agendaResilience Session – ‘Maximize Your Team in a Covid Marathon’ (Pecha Kucha Talk)Karyn Buxman, National Humor Speaker – Sponsored by P.J. Hoerr, Inc.Ignite Session – ‘Customer and Patient Perceptions: What You Need to Know to Move Your Hospital Forward’ Bill Swanston, Partner, Frederick SwanstonEmpower Sessions – ‘Illinois Health Law Update: Down and Dirty Facts’Deanna Mool, JD, Heyl Royster ‘Emerging Trends that are Reshaping Hospital Facility Strategy and Design’ Nicholas Smith, Strategy and Consultant, WipiRecharge Challenge Closing Keynote – ‘SURFing the Waves of Stormy and Uncertain Times to Sustain Engagement’ Vicki Hess, RN, Keynote Speaker – Sponsored by Managed Care PartnersClosing RemarksTUESDAY, NOVEMBER 17 – VIRTUAL ANNUAL CONFERENCE

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5SPEAKER BIOGRAPHIES9:10AM VICKI HESS, RN, Trainer, Consultant, and Author Vicki Hess teaches healthcare leaders and sta how to improve and sustain employee engagement, decrease stress and burnout, and retain valued employees. Organizations that utilize her tools, tips, and ideas experience increased engagement, productivity, safety, quality, retention, patient satisfaction, creativity, and more. Leaders and sta receive strategies for employee engagement that are evidence‐-based, relatable, and real world. As a nurse, keynote speaker, trainer, consultant, and author of ve books, Vicki’s goal is to inspire healthcare leaders and sta to take action by sharing high impact, easy-to-implement ideas that transform the way people work. As a cancer survivor and victim of a surgical mistake, she brings the voice of the patient into her programs. Vicki earned a B.S. in Nursing from the University of Florida and a Master’s Degree in Human Resource Development from Towson University. She was an adjunct professor at Johns Hopkins University Graduate School of Business for ve years. 10:30AM MICHELLE RATHMAN, Founder, Impact!Communications, Inc. Michelle Rathman founded Impact!Communications, Inc., in 1989, a leader in healthcare strategy and communications. Impact’s focus includes academic, for-prot, critical access and rural hospitals, clinics, primary and specialty care provider practices, as well as organizations and associations serving the healthcare sector. Their work across the U.S. includes strengthening hospital identity and brand, engaging community stakeholders and strategic partners, identifying opportunities to decrease outmigration, improving internal culture, communications, and customer service across service lines and practices, as well as providing transformative professional development that inspires positive change. 10:30AM DR. KIMI YUCHS, DNP, RN, NE-BC Dr. Kimi Yuchs has an extensive background in nursing and healthcare. She has been a nurse for over 40 years and has experience in long-term care, acute care, and community health administration and practice. She holds a Doctor of Nursing Practice in Organizational & Systems Leadership from the University of Southern Indiana, a Master’s in Nursing Education from the University of Iowa, and a Bachelor of Science in Nursing from Marycrest College. She is currently an assistant professor of nursing at Blessing-Rieman College of Nursing in Quincy, IL. Her doctoral work entitled “Caring for the Poor: Analysis of Nurses’ Attitudes Toward the Culture of Poverty” was recently published by the Journal of Christian Nursing.

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6 | 2020 ICAHN ANNUAL CONFERENCE12:15PM12:45PMWelcome/Call to Order/Approval of Agenda – Joann Emge, 2020 ICAHN Board President, and CEO, Sparta Community HospitalWelcome new members (new CEOs and new member, Good Samaritan Hospital)2020 board activities and accomplishmentsApproval of Minutes – November 13, 2019Treasurer’s Report – Paul Skowron, ICAHN Board Treasurer Old BusinessNew BusinessNominating Committee Report (election of Board and ocers)Discussion time for member concerns/ideasCommittee ReportsEducation Committee – Amanda Basso, Chair, and Kathy FaubleEPRN Committee – Brett Bollmann, Chair, and Pat SchouIssues Committee – Don Robbins, Chair, and Shane Watson, Co-ChairRegulatory and Legislative Committee – Pam Pster, Chair, and Dolan Dalpoas, Co-ChairIRCCO – Greg Starnes, Chair, and Trina Casner, Co-ChairExecutive Director’s Report – Pat Schou, Executive DirectorICAHN Year 2020 and beyond/reaching for the starsICAHN Recognition Awards – Joann Emge, Board PresidentMBQIP AwardsPresident’s AwardBoard of Directors AwardsService AwardSpecial Partner AwardPresidential AwardLifetime Achievement AwardClosing Remarks – Joann Emge and Alisa ColemanBusiness Meeting Adjournment18th Annual Conference: November 17-18, 2021 at the I-Hotel and Conference Center in Champaign. Mark your calendar!TUESDAY, NOVEMBER 17 – BUSINESS MEETING AGENDA

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7SPEAKER BIOGRAPHIES11:10AM ALAN MORGAN, CEO, National Rural Health Association Recognized as among the top 100 most inuential people in healthcare by Modern Healthcare Magazine, Alan Morgan serves as Chief Executive Ocer for the National Rural Health Association. He has more than 30 years experience in health policy at the state and federal level and is one of the nation’s leading experts on rural health policy. Alan served as a contributing author for the publication, “Policy & Politics in Nursing and Health Care,” and for the publication, “Rural Populations and Health.” In addition, his health policy articles have been published in: The American Journal of Clinical Medicine, The Journal of Rural Health, The Journal of Cardiovascular Management, The Journal of Pacing and Clinical Electrophysiology, Cardiac Electrophysiology Review, and in Laboratory Medicine. He has also served as sta for former U.S. Congressman Dick Nichols and former Kansas Governor Mike Hayden. 11:50AM TRINA CASNER, CEO, Pana Community Hospital While the challenges we face during a pandemic are signicant, Trina Casner and her team at Pana Community Hospital know that nothing is insurmountable. Sound strategies, creativity, and the impact of organizational culture are paramount to a successful response. During “Lessons Learned From the Pandemic: One Hospital’s Story,” Trina outlines steps taken and plans made to survive and thrive. Serving as CEO of Pana Community Hospital, Trina has served as a member of ICAHN’s Regulatory and Legislative, Issues, Vision, and Trailblazer committees. She serves on the IRCCO board, and she has also served as ICAHN Secretary/Treasurer, President-Elect, and President. Most recently, Trina received one of ICAHN’s most prestigious awards, the Presidential Award, for outstanding achievement.1:05PM KARYN BUXMAN, RN, MSN, Neurohumorist, Author Karyn Buxman, RN, MSN, is the global authority on high performance humor, whose latest undertakings are her TEDx talk, “How Humor Saved the World,” and is the author of nine books, including “What’s So Funny About Nursing? A Creative Approach to Celebrating Your Profession” and “Lead with Levity: Strategic Humor for Leaders.” As a neurohumorist, Karyn’s career resides at the intersection of humor and the brain. Karyn is one of 254 professionals (and one of only 53 women) in the world to be inducted into the Speaker Hall of Fame. Karyn speaks internationally to organizations that grasp the important role humor plays in business, health and life. Among her 800+ clients over 25 years are HCA, Ascension, Catholic Health, Cedars Sinai, and Mayo Clinic.

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8 | 2020 ICAHN ANNUAL CONFERENCETUESDAY, NOVEMBER 17 – VIRTUAL ANNUAL CONFERENCE1:10PM BILL SWANSTON, Partner, Frederick Swanston Since 1991, Bill has been creating ad campaigns, helping brands connect with people. His strategically-driven, clear-headed thinking has helped companies build relationships with customers by simply speaking their language. He co-founded the agency in 2000, co-authored “A Guide to Surviving the Seismic Shift in Advertising.” Bill’s creative credentials include work that has been recognized in almost every advertising award show including Cannes, One Show, Addy’s, Communication Arts, Hatch, Obies, and Tellies. 1:30PM DEANNA MOOL, J.D., Heyl Royster Voelker & Allen, PC DEANNA S. MOOL, J.D., is a health law attorney in the Springeld, IL oce of Heyl Royster Voelker & Allen, PC. Deanna represents healthcare providers in complex transactions concerning the purchase of healthcare facilities and groups, healthcare facility construction issues, and a variety of regulatory and compliance issues, including: HIPAA, Stark, anti-kickback, billing issues, medical sta, physician contracts, Certicate of Need, and licensing issues. She served as General Counsel to the Illinois Department of Public Health for six years and was Special Counsel for Healthcare at SIU School of Medicine for three years. Deanna is a member of the American Health Lawyers Association and the Illinois Association of Healthcare Attorneys. 1:30PM NICHOLAS SMITH, Strategy & Planning Consultant, Wipi Nicholas Smith works in Wipi’s Facility and Capital Planning Practice. As a strategy and planning consultant, He has dedicated the past 15 years to helping health systems, community hospitals and critical access hospitals develop facility and capital strategies that align capital investments with strategic initiatives to thrive in an evolving healthcare landscape. Typical market planning engagements for Nicholas include strategic planning, developing new service lines, market share projections, community health needs assessments, physician demand assessments, and volume and demographic projections in support of nancial feasibility studies and facility growth. His facility planning engagements include developing comprehensive strategic facility master plans, planning new and replacement hospitals, and planning major renovations and additions.SPEAKER BIOGRAPHIES

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9Experts at Managing Managed Care.You sit across the negoang table from well-capitalized payers. You’re squeezed between limited reimbursements and rising costs. We’ll equip you with the data you need to negoate more favorable, more fair agreements. We’ll review transacons and document the paerns of late or inaccurate payments. Managed Care Partners works only for our providers, never payers. We’re your outsourced managed care department, here to help you increase protability, reduce administrave burden, and increase market share. Since 1994, crical access and small, rural hospitals have relied on our experse to help: • Recapture revenue• Reduce costs• Achieve beer terms with payers• Manage contracts• Build market share• Be the local provider of choiceManaged Care Partners Champions Your Growth and ProfitabilityDownload our FREE white paper on Keys to ProﬁtabilityAdministrative work draining physician and executive resourcesThe demands for clinical documentation, key to reimbursement, are on the rise, and not just from new CMS regulations and escalating denials. Even the initial process of credentialing and qualifying practitioners for participation in payer networks takes a heavy toll on already overcommitted staff.The collection and communication of additional information can be counterproductive to the achievement of your primary objective as a facility—the health and wellbeing of your patients—when it takes your practitioners away from direct patient care to spend time on administrative tasks, burning through their limited time and energy.And as CFO, vice president or other executive, you are burdened with more than your fair share of that administration. You may be qualiﬁed to review payer contracts and lead negotiations, but just because you can manage payers doesn’t mean you should. (Not alone, anyway.)CHALLENGE 3“The amount of information coming out of CMS which requires providers to analyze and provide comment back to them is increasing...”Is navigating the complexities of payer relationships and contracts the best use of your limited energy and time? Are you up-to-date on all current payer and CMS policies and procedures? Or, like many in your position, plates ﬁlled by the broad scope of your responsibilities, are you leaving managed care to manage itself?This is where an outside partner, fully immersed in the managed care environment and experienced with multiple payers (without affiliation with any), can deliver up-to-the-minute industry advice to better inform your managed care decisions. Such a partner is helpful in reducing your organization’s administrative burden while leveraging payer negotiations and communications to recover revenue and margin that may be lost without proper, high-detail management.With continued ﬁnancial pressure from government programs, managing relationships positively with commercial health plans is often critical to maintaining proﬁtability in operations. The need to evaluate managed care relationships has become top priority for hospitals and other healthcare providers.More adverse payer strategiesHospitals and health systems face an increasingly intense payment environment. “Payers are creating more roadblocks to either limit or slow the pace of reimbursement, while patients strive to cover their costs and staff turnover subverts process improvement,” Julie Auton of HealthLeaders writes.As health costs accelerate, with new technologies and pharmaceuticals entering the market, hospitals and payers are put in competition to see who will assume the associated risk. “The cost to provide care to patients goes up year after year, but we’re not seeing an increase in reimbursement. Instead, we’re ﬁghting daily to get the reimbursement we are due,” says Abby Abongwa, vice president of revenue cycle at UW Health in Madison, Wisconsin. “The payers are looking for opportunities to change the policy or ﬁnd mistakes, but ultimately are trying to pay at a lesser amount than we would expect to be reimbursed.”Well-capitalized payers have access to resources and knowledge that can eclipse small, independent health systems. At the same time, payers beneﬁt from the same delays and deﬁciencies in revenue cycle that can push a community hospital toward closing its doors. Health systems need a way to level the playing ﬁeld. An external managed care partner can help balance the scales, speeding your revenue cycle by providing the systems, processes and expertise to leverage payer contract negotiations and fulﬁllment, as well as ongoing communications and auditing to eliminate payer errors and increase your reimbursements.CHALLENGE 1PATIENTBILLINGCLAIM SUBMISSIONELIGIBILITY VERIFICATIONELIMINATECLAIM DENIALSREPORTINGREIMBURSEMENTAn external managed care partner can help balance the scales, speeding your revenue...Here are three challenges identiﬁed by health system executives as having the most critical impact on their organization’s revenue cycle and bottom line:“The cost to provide care to patients goes up year after year, but we’re not seeing an increase in reimbursement. Instead, we’re ﬁghting daily to get the reimbursement we are due, ...” Abby Abongwa, Vice President of revenue cycle at UW Health in Madison, Wisconsin.Managed Care Partners is Proud to Sponsor the 2020 ICAHN Virtual Conference and Keynote Speaker Vicki HessVisit us atManagedCarePartners.netYour Independent Partner

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10 | 2020 ICAHN ANNUAL CONFERENCE2020 IMPACT Award WinnerPutting Ideas That Work Into Practice2020 IMPACT AWARDSJersey Community HospitalMedication Assisted Treatment (MAT) Clinic and Counseling ServicesJersey Community Hospital received the HRSA RCORP – MAT Expansion Grant in September 2019. The goal of the grant was to establish a sustainable Medication Assisted Treatment (MAT) clinic and counseling services, coordinate medical and social services necessary for patients to achieve and sustain recovery, provide community education to increase the awareness of MAT, reduce the stigma associated with it, and serve as a location for community support groups. After receiving the grant, JCH moved forward with opening a MAT clinic. The rst patient was seen in November 2019 and through the end of August 2020, a total of 49 patients have been treated. The program also began with two DATA2000 waivered providers. As of August 2020, a total of six providers have received the waiver and several more are in the process of completing the training. Prior to this program, individuals in Jersey and Greene counties did not have access to a local MAT clinic. The individuals would have to travel to surrounding counties, and this contributed to individuals not wanting to receive help. In a six month period, 38 non-fatal overdoses and four denitive fatal overdoses were reported for these counties. Overdoses in theses counties were ranked in the top 5% in the state of Illinois, making this program even more important to the health of this community.

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11NORTHWESTERN MEDICINEVALLEY WEST HOSPITALExternal Transfer ProjectHonorable MentionIn FY2019, 64% of patients treated in the Northwestern Medicine Valley West Emergency Department that required subsequent hospitalization were retained within the health system for hospital care. The goal of this project is to increase sta and physician awareness of safety implications related to transfers outside of the health system and retain at least 70% of patients seeking treatment at Northwestern Medicine Valley West Emergency Department within the health system by Q2 FY20. As of August of 2020, the Northwestern Medicine Valley West Hospital Emergency Department exceeded its target of 70%, to nish the month at 87%. This improvement has reduced errors in handos, improved continuity of care, and increased patient satisfaction for teamwork and communication.ABRAHAM LINCOLNMEMORIAL HOSPITALGreening the ORHonorable MentionIn 2018, Dolan Dalpoas, CEO, of Abraham Lincoln Memorial Hospital launched a Lean Six Sigma Green Belt project after realizing ALMH was well below national benchmarks for recycling surgical waste. As a result of ALMH’s “Greening the OR” project, thousands of pounds of waste have been reduced with use of new rigid sterilization containers. ALMH worked with a third-party reprocessor to safely collect medical devices for signicant cost savings and waste reduction. The hospital also installed a uid management system to replace single-use disposable suction canisters, thus reducing chemical exposure for colleagues and waste disposal costs. Lastly, ALMH reduced the use of anesthetic agents and greenhouse gases with the utilization of sustainable anesthesia practices.Finding creative ways to motivate sta, initiating a new approach to improve patient relationships, and implementing successful community projects are the precursors to innovation! Explore how your peers transformed their ideas into programs and services that work and inspire.2020 IMPACT AWARDWINNERS

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12 | 2020 ICAHN ANNUAL CONFERENCEVICTORIA WOODROW, CEO Hamilton Memorial Hospital Victoria Woodrow is a Southern Illinois native with an extensive background in healthcare business development, strategy, and public relations. Before coming to Hamilton Memorial Hospital, Victoria directed the business development and marketing initiatives during the construction and through the opening of the new SSM Good Samaritan replacement hospital in Mt. Vernon. Victoria became the CEO at Hamilton Memorial Hospital in McLeans- boro in 2017 after working as the Director of Business Development and Marketing for the hospital for the two prior years. During her time as CEO, she has worked diligently with her team and Board of Directors to improve the hospital’s nancial health, including extensive eorts in revenue cycle operations and enhancement of the transitional care swing bed program. Her leadership during 2020 includes improved local COVID-19 testing capacity and establishment of the Hamilton County COVID-19 Planning and Preparedness team, focusing on pandemic response and collaboration across local governments, schools, healthcare, and health department resources. With her extensive knowledge in healthcare marketing and business strategy, she has been able to help HMHD achieve nancial stability while bringing attention to the exceptional care and services that are provided by Hamilton Memorial Hospital and family clinics. EMILY WHITSON, Chief Operating Ocer Hopedale Medical Complex Emily began her career at Hopedale Medical Complex in 2005 as a sta Certied Athletic Trainer initiating a grassroots eort to provide athletic training outreach services to rural schools in the communities surrounding Hopedale. From that inaugural year, she has continued to lead and foster further growth with the Rehabilitation and Sports Medicine sta, serving as the Director for eight years. She was appointed to Vice President of Clinical Operations for four years and in November 2019, she was appointed the Chief Operating Ocer for Hopedale Medical Complex by the Governing Board. She is present in the everyday lives of her sta at HMC and takes the time to get to know them personally. She truly cares for each of them as well as their families like they are her own. 2020 ‘4 UNDER 40’ WINNERS2020 ‘4 UNDER 40’WINNERS

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13CHRIS TROXELL, Director of EMS and Emergency Department/ Safety Ocer and Emergency Preparedness Coordinator Mason District Hospital Chris Troxell has been employed at Mason District Hospital since 2003. He was rst employed as a paramedic for eight years and in 2012 became the Director of EMS and the Emergency Department. Chris is also the hospital Safety Ocer and Emergency Preparedness Coordinator. He is a hardworking, honest, patient-focused, and open- minded Director at Mason District Hospital. Chris has been instrumental in directing the COVID processes during this pandemic. A few of Chris’ accomplishments as a Director include implementing two EMRs, assisting with the hospitalist program, an ED renovation, implemented a Daily Brief for all employees during the pandemic, acquired the status of a Stroke Ready Hospital, established the Narcan protocols with local law enforcement, and changed the organizational structure of EMS to ensure sustainability.BLAKE THORNTON, Director of Quality and Risk Management Pinckneyville Community Hospital Blake Thornton is a Certied Professional in Healthcare Quality (CPHQ) and is board certied in the eld of patient safety (Certied Professional in Patient Safety-CPPS). While pursuing his education, Blake has worked assiduously to gain as much experience as possible in his eld. While earning his undergraduate degree, he worked at Pinckneyville Community Hospital in various departments and roles, including certied nurse’s assistant and ward clerk, as well as having served as an administrative intern under the Chief Executive Ocer. Blake transitioned to the role of Process Improvement Coordinator within the Quality and Risk Management department at Pinckneyville Community Hospital, where he currently holds the role of Director of Quality and Risk Management. Blake has a strong passion for serving in healthcare, especially the opportunities and challenges that are presented with healthcare delivery in the rural landscape. His future educational pursuits include obtaining his Master of Business Administration, followed by a doctoral level education.

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14 | 2020 ICAHN ANNUAL CONFERENCEThe Medicare Beneciary Quality Improvement Program (MBQIP) began back in 2011 as part of a capacity building program to demonstrate the quality of care provided within critical access hospitals. Illinois had achieved 100% agreement from all CAHs to participate in this program, making Illinois one of only eight states at that time providing 100% participation. In 2016, the Federal Oce of Rural Health Policy deemed it necessary for CAHs to participate in at least one measure in one domain in order to receive Flex funding opportunities. As of 2017, this number had increased to one measure in at least two domains, which continued into 2020. ICAHN recognizes the following hospitals for quality of care as demonstrated by participating in all four domains:The following hospitals have demonstrated most improved over one year in any domain:• Advocate Eureka Hospital•Carlinville Area Hospital•Crawford Memorial Hospital•Fairfield Memorial Hospital•Franklin Hospital•Genesis Medical Center-Aledo•Hillsboro Area Hospital•Hopedale Medical Complex•Horizon Health•HSHS St. Francis Hospital•Illini Community Hospital•Kirby Medical Center•Marshall Browning Hospital•Mason District Hospital•Massac Memorial Hospital•Memorial Hospital-Carthage•Memorial Hospital-Chester•Mercyhealth Hospital andMedical Center-Harvard•Northwestern MedicineValley West Hospital•OSF Holy Family MedicalCenter-Monmouth• OSF Saint Luke MedicalCenter-Kewanee• OSF Saint Paul MedicalCenter-Mendota•Perry Memorial Hospital•Sparta Community Hospital•St. Joseph Memorial Hospital•Wabash General Hospital•Washington County Hospital•Advocate Eureka Hospital•Carle Hoopeston RegionalHealth Center•Fayette County Hospital•Ferrell Hospital•Hammond-Henry Hospital•Horizon Health•HSHS St. Francis Hospital•Mason District Hospital•Massac Memorial Hospital•Memorial Hospital-Carthage•Midwest Medical Center•Taylorville Memorial Hospital•Wabash General Hospital2020 MBQIP QUALITY AWARDS

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15What is the purpose of HCAHPS Star Ratings? CMS created the HCAHPS Star Ratings to allow consumers to more quickly and easily access the patient experience of care information on the Hospital Compare website. Star ratings, which CMS plans to roll-out on other Compare websites as well, will also allow consumers to more easily compare hospitals.Which hospitals are included in HCAHPS Star Ratings? All hospitals that participate in the HCAHPS Survey are eligible to receive HCAHPS Star Ratings. This includes both Inpatient Prospective Payment System (IPPS) hospitals and Critical Access Hospitals (CAH). IPPS hospitals are required to report HCAHPS as part of the Inpatient Quality Reporting program, and CAHs voluntarily participate. Additionally, hospitals must have at least 100 completed surveys in a 12-month reporting period to be eligible for HCAHPS Star Ratings. The following hospitals are recognized for achieving 4- or 5-star ratings in HCAHPS scores: HCAHPS Star Rating Performers 4-STAR RATINGMBQIP Eligibility Criteria for Flex and SHIP participationFY 2010-2015:Building capacityFY 2016:CAHs required to report at least one measure inany domainFY 2017:CAHs required to report at least one measure intwo domainsFY 2018:CAHs required to report at least one measure intwo domainsFY 2020:Reporting allmeasures• Abraham Lincoln Memorial Hospital• Gibson Area Hospital & Health Services• Horizon Health• Northwestern Medicine Valley West Hospital• Perry Memorial Hospital• Red Bud Regional Hospital5-STAR RATING• Crawford Memorial Hospital• Hammond-Henry Hospital• Hopedale Medical Complex• HSHS St. Francis Hospital• HSHS St. Joseph’s Hospital• Massac Memorial Hospital• Memorial Hospital-Carthage• Memorial Hospital-Chester• Salem Township Hospital• Wabash General Hospital

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16 | 2020 ICAHN ANNUAL CONFERENCEADKISSON SEARCH CONSULTANTS – Door Prize SponsorAddress: 3901 General Electric Road Bloomington, IL 61704Contact: Shannon McKay, Vice PresidentEmail: shannon@adkissonsearch.comPhone: 866.311.0000Website: www.adkissonsearch.comAdkisson Search Consultants is a nationwide search rm specializing in the recruitment of executive, physician, advanced practitioner, and allied health professionals to small and rural environments. Adkisson has over 17 years of experience and prides itself on the ability to successfully place candidates in the right cultural environment. AMEREN ILLINOIS ENERGY EFFICIENCY PROGRAM– Organization SponsorAddress: 300 Liberty Street, Fifth Floor Peoria, IL 61602Contact: John Beintema, Market Segment CoordinatorEmail: jbeintema@amerenillinoissavings.comPhone: 866.800.0747.Website: www.amerenillinoissavings.comSince 2008, the Ameren Illinois Energy Eciency Program has saved customers over 1 million MWh and almost 25 million therms, which is the equivalent of powering almost 100,000 homes for an entire year. Utilizing more than $100 million in cash incentives, Ameren’s customers have been able to cut project costs, decrease payback periods, and move energy eciency projects forward. ANDERS CPA + ADVISORS – Blue Star PartnerAddress: 800 Market Street, Suite 500 St. Louis, MO 63101Contact: Brian McCook, Partner, Health Care ServicesEmail: bmccook@anderscpa.comPhone: 314.655.5564Website: www.anderscpa.comAnders is a dedicated team of CPAs and industry-focused advisors. For over 50 years, Anders has delivered full service accounting, tax, audit, technology and advisory services to growth-oriented, closely-held companies, organizations, and individuals. The Anders healthcare team specializes in diagnosing issues related to revenue cycles in both hospitals and medical practices and identifying opportunities to improve protability. Anders’ comprehensive view of the healthcare industry recognizes how everything you do in your organization impacts your bottom line, and will help you succeed in today’s healthcare environment.BLUE & CO., LLC – Organization Sponsor and Pecha Kucha Sponsor Address: 500 N. Meridian Indianapolis, IN 46204Contact: Shawn Williams, DirectorEmail: swilliams@blueandco.comPhone: 317.713.7954Website: www.blueandco.comBlue & Co., LLC is an independent accounting and advisory rm with more than 450 associates in 10 oces across Indiana, Ohio, and Kentucky. Blue has over 120 associates exclusively serving the healthcare industry and specializing in reimbursement, audit and assurance, revenue cycle, tax, long-term care, business valua-tion and physician services. Blue works with over 1,500 healthcare providers, including more than 350 hospitals throughout the United States. CLIFTONLARSONALLEN – Organization Sponsor Address: 600 Washington Avenue, Suite 1800 St. Louis, MO 63101Contact: Joshua Wilks, PrincipalEmail: joshua.wilks@claconnect.comPhone: 314.925.4309Website: www.claconnect.comCliftonLarsonAllen (CLA) is a professional services rm delivering integrated wealth advisory, outsourcing, audit, tax, and consulting services to help clients succeed professionally and personally. Their industry-focused teams oer services that support clients locally, nationally, and globally. Investment advisory services are oered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor.COMMUNITY INFUSION SOLUTIONS – Organization SponsorAddress: 1413 E. Interstate 30, Suite 5 75043Garland, TXContact: Shannon Calhoun, VP, Business DevelopmentEmail: shannon.calhoun@communityiv.comPhone: 469.324.5939Website: www.communityinfusions.comCommunity Infusion Solutions develops outpatient infusion programs specically designed to serve small and rural healthcare facilities and clinics. With a passion for community service and improved healthcare outcomes, Community Infusion Solutions partners with professionals of the highest ethical standards. Their desire is to help hospitals develop a program that provides the best service to its clients while being focused on the bottom line, the patients, and the communities served.2020 ANNUAL CONFERENCE & SPONSORSHIP LISTING

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17THE COMPLIANCE TEAM – Blue Star Partner and NRHA Speaker SponsorAddress: P.O. Box 160 Spring House, PA 19477Contact: Kate Hill, Vice President Clinical ServicesEmail: khill@thecomplianceteam.orgPhone: 215.654.9110Website: www.thecomplianceteam.orgThe Compliance Team has partnered with ICAHN to implement our CMS-approved PCMH model into their clinics and primary care practices. We are now celebrat-ing our 25th year of accrediting facilities and providers. Our MACRA-approved PCMH program was written with small to medium practices in mind to ensure your success at every level. Ask about combining your PCMH and RHC accreditations for a winning result at a lower cost.CONSOCIATE HEALTH – Preferred Partner and Gift Box SponsorAddress: 2828 N. Monroe StreetDecatur, IL 62526Contact: Darren Reynolds, CEO / PresidentEmail: darrenr@consociate.comPhone: 217.520.1518Website: www.consociate.comConsociate Health partners with employers as a trusted advisor to deliver innovative employee benet programs, healthcare plan administration, healthcare management, and wellness initiatives. Consociate Health is a leading expert in the healthcare industry - providing high-tech, high-touch personalized service guided by proprietary data and analytics.EFFICIENTC – Preferred Partner and Gift Box DonorAddress: W237 N2920 Woodgate Road #100Pewaukee, WI 53072Contact: Dave Glyzewski, Operations DirectorEmail: dglyzewski@os-healthcare.comPhone: 262.544.4442Website: www.os-healthcare.comecientC is ICAHN’s preferred clearinghouse and RCM tool. An EMR agnostic, single sign-on software with clearinghouse, claim scrubbing, user-friendly account work queues, remittance management, and analytics on one platform, we provide hospitals with a more comprehensive handle on their organization’s A/R. We’re proud to serve members of ICAHN, including Rochelle Community Hospital, Advocate Eureka Hospital, Midwest Medical Center, Massac Memorial Hospital, Kirby Medical Center, and more. EIDE BAILLY – Organization Sponsor and Pecha Kucha Sponsor Address: 1545 Associates Drive, Suite 101 Dubuque, IA 52002Contact: Jared Heim, PartnerEmail: jheim@eidebailly.comPhone: 563.557.6169Website: www.eidebailly.com/healthcareEide Bailly is a CPA and business and advisory rm with 44 oces across the nation. By embracing change and innovation, Eide Bailly has grown, along with our clients, to become one of the top 20 accounting rms in the U.S. Eide Bailly prides itself on being leaders in the healthcare industry, oering valuable perspectives beyond our core strength of accounting and tax compliance. Eide Bailly’s business advisors want to help guide the strategy and operations of your organization.HEALTHTECHS3 – Organization Sponsor Address: 5110 Maryland Way, Suite 200 Brentwood, TN 37027Contact: Jennifer VanDenBrink, Administrative Services AnalystEmail: jennifer.vandenbrink@healthtechs3.comPhone: 615.309.6053Website: www.healthtechs3.comSince 1970, HealthTechS3 has worked with community hospitals across the United States to help them improve nancial strength, build professional excellence, and grow to meet the needs of their communities. Health-TechS3 provides hospital consulting, turnaround, supply chain management, management support, executive and physician recruitment services to more than 50 hospitals and health systems nationwide, including some ICAHN hospitals. Our mission is to provide eective solutions, strategy and support for our client hospitals and systems.HINSHAW & CULBERTSON LLP – Blue Star PartnerAddress: 100 Park Avenue, P.O. Box 1389 Rockford, IL 61105Contact: Stephen T. Moore, PartnerEmail: smoore@hinshawlaw.comPhone: 815.490.4903Website: www.hinshawlaw.comHinshaw is a national law rm with approximately 425 lawyers. They oer a sophisticated legal practice, with an emphasis in litigation, consumer nancial services, cor-porate and business law, environmental, healthcare law, labor and employment law, professional liability defense, and wealth preservation and taxation matters. Their attorneys provide services to a range of for-prot and non-prot clients in industries that include construction, nancial services, healthcare, insurance, legal, manufacturing, real estate, retail, and transportation.

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18 | 2020 ICAHN ANNUAL CONFERENCEHIPAATREK – Blue Star PartnerAddress: 144 Lincoln Place Court Belleville, IL 62221Contact: Sarah Badahman, CEOEmail: sarah@hipaatrek.comPhone: 314.272.2600Website: www.hipaatrek.comHIPAAtrek is a provider of HIPAA compliance services and software. HIPAAtrek was founded in 2014 on a radical premise. HIPAA implementation doesn’t have to be terrible, painful, or even dicult. HIPAAtrek works with hundreds of hospitals, clinics, urgent cares, business associates, and pharmacies on solving HIPAA compliance needs. HIPAAtrek’s newly released contract management platform allows you to ensure your vendors are meeting your compliance standards.INTALERE – Preferred Partner and Door Prize SponsorAddress: Two CityPlace Drive, Suite 400St. Louis, MO 63141Contact: Stacey Fiddes, Director of Account ManagementEmail: stacey.ddes@intalere.comPhone: 309.339.3720Website: www.intalere.comIntalere’s mission focuses on elevating the operational health of America’s healthcare providers by designing tailored, smart solutions that deliver optimal cost, quality, and clinical outcomes. Intalere strives to be the essential partner for operational excellence in healthcare through customized solutions that address customers’ individual needs. Intalere assists its customers in managing theirentire spend, providing innovative technologies, products and services, and leveraging the best practices of a provider-led model.INTEGRITAS – Organization Sponsor and Banner Sponsor Address: 2250 N. Illinois Avenue Carbondale, IL 62901Contact: Tiany Hunter, VP of Clinical Operations and Client RelationsEmail: thunter@iephysicians.comPhone: 618.833.1691Website: www.iephysicians.comIntegritas is a physician-owned stang company based in southern Illinois that brings physicians and hospitals together to provide ecient, eective, and compassion-ate care to Illinois communities. Integritas tailors its services to its clients’ needs and currently provides the following stang services to hospitals throughout southern Illinois: emergency department, hospitalist, urgent care, critical care medicine, sleep medicine, and specialist.THE JOINT COMMISSION – Blue Star Partner Address: 1 Renaissance Boulevard Oakbrook Terrace, IL 60181Contact: Chad Larson, Executive Director Email: clarson@jointcommission.orgPhone: 630.621.0425Website: www.jointcommission.orgAchieving critical access hospital accreditation from The Joint Commission is a demonstration of a hospital’s commitment to providing quality care and continuously improving that care.LEGATO HEALTHCARE MARKETING – Door Prize SponsorAddress: 2200 Dickinson Road, Unit 4C DePere, WI 54115Contact: Mike Milligan, PresidentEmail: mikem@golegato.comPhone: 920.544.8102Website: www.legatohealthcaremarketing.comMany agencies market healthcare, some even specialize in it, but few focus on rural health. Legato Healthcare Marketing is a full-service healthcare marketing rm, actively engaged in identifying solutions to address the unique challenges faced by rural health facilities. From traditional advertising to digital strategies, Legato has real world experience – and success – in helping rural and critical access hospitals build patient volumes, increase revenue, and develop strong community relationships.LP MANAGEMENT SERVICES – Organization Sponsor Address: 15B Paseld Park Place Springeld, IL 62704Contact: John Kovalan, PresidentEmail: jkovalan@lpmgmtservices.comPhone: 217.306.0446Website: www.lpmgmtservices.comThe professional consulting team at LP Management Services is dedicated to providing quality operational and safety consultation services at all levels in critical access and mixed-use facilities, manufacturing plants, and healthcare facilities. LP Management Services partners with nancial institutions, property management companies, and electrical/mechanical contractors to develop comprehensive loss prevention programs.2020 ANNUAL CONFERENCE AND SPONSOR LISTING

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19MAGNET SOLUTIONS – Blue Star PartnerAddress: P.O. Box 1826 Scottsblu, NE 69363Contact: Richard Rogers, Vice President of Strategic Services Email: richard.rogers@ar-solutions.bizPhone: 414.690.6099Website: www.magnetsolutions.bizMagnet Solutions serves the 501(r) compliant self-pay needs of critical access hospitals to medium-sized providers. Magnet Solutions’ rural roots gives them a unique perspective when exceeding the customer service intensive requirements of providers in small communities. Its approach helps to transform the business relationship between providers and patients into one of mutual respect and understanding of the nancial obligations of each.MANAGED CARE PARTNERS – Keynote Speaker SponsorAddress: 875 N. Addison Avenue, Suite 200 Elmhurst, IL 60126Contact: Keith Leitzen, PresidentEmail: kleitzen@mngdcare.comPhone: 630.936.4211Website: www.managedcarepartners.netFounded in 1994, Managed Care Partners provides outsourced managed care and revenue enhancement services to acute care and critical access hospitals, health systems, and aliated practitioners, single and multi-specialty physician practices, and integrated provider networks (e.g. PHOs) throughout the United States.MEDEFIS – Organization and Door Prize SponsorAddress: 2121 N. 117th Avenue, Suite 200 Omaha, NE 68164Contact: Chris OlmscheidEmail: chris.olmscheid@medes.comPhone: 402.315.1119Website: www.medes.comDesigned exclusively for healthcare systems, the Medes Vendor-Neutral Managed Services Program is the quickest and easiest-to-use, clinical and non-clinical vendor and talent management solution for healthcare providers.MIDWEST ENERGY, INC. – Preferred Partner Address: 16W559 S. Frontage RoadBurr Ridge, IL 60527Contact: Mark Beci, Principal Email: mbeci@midwestenergyinc.comPhone: 630.887.8881Website: www.midwestenergyinc.comMidwest Energy is Illinois’ premier energy supply and management resource for business energy buyers. Midwest Energy has been involved in electricity and natural gas deregulation since its inception in Illinois. Midwest Energy, Inc. assists its customers in lowering their energy costs through the purchasing of low cost energy supply and optimizing utility rates.NATIONWIDE PRESCRIPTION CONNECTION– Blue Star PartnerAddress: P.O. Box 70Doniphan, MO 63935Contact: Chastity Werner, CEO/PresidentEmail: cwerner@npc-meds.comPhone: 314.920.7938Website: www.npc-meds.comAt Nationwide Prescription Connection, their goal is to make prescription drugs aordable by connecting pa-tients with money-saving programs. Their experienced patient advocates locate and complete drug-specic applications. Often, the medications are free to patients and sent directly to their homes. Their services help improve patient safety, satisfaction, and outcomes by increasing medication adherence and reducing the number of adverse events and rehospitalizations.O’SHEA BUILDERS – Organization Sponsor and Hospital Video Award SponsorAddress: 3401 Constitution Drive Springeld, IL 62711Contact: Tyler Cormeny, Vice PresidentEmail: tyler@osheabuilders.comPhone: 217.836.4953Website: www.osheabuilders.comO’Shea Builders is a leading healthcare construc-tion rm in Illinois that provides general contracting, construction management, design-build, and master planning services. The O’Shea team is committed to helping ICAHN hospital leaders make informed decisions that drive best value.

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20 | 2020 ICAHN ANNUAL CONFERENCEPINNACLE HEALTHCARE CONSULTING – Blue Star PartnerAddress: 9085 E. Mineral Circle, Suite 110 Centennial, CO 80112Contact: Christopher Fete, ManagerEmail: cfete@askphc.comPhone: 303.801.0121Website: www.askphc.comPinnacle Healthcare Consulting provides clients with focused resources in strategy, service line planning, transaction support – compensation/valuation, supply chain, feasibility analysis, medical sta planning, physician compensation planning, telemedicine, and operations.P.J. HOERR, INC. – Organization Sponsor and Pecha Kucha Speaker SponsorAddress: 107 N. Commerce Place Peoria, IL 61604Contact: Scott Rinkenberger, Vice President /Director of HealthcareEmail: scott@pjhoerr.comPhone: 309.688.9567Website: www.pjhoerr.comP.J. Hoerr, Inc., was established in 1914 and has been involved in healthcare construction for over 30 years. Its resume of past and current healthcare projects numbers well into the thousands. P.J. Hoerr has partnered with many healthcare providers to develop increased ecien-cies in the planning, design, and construction process. Along the journey, they have established a track record of trust, value, service, trouble-shooting ability, and quali-ty workmanship that is unrivaled in the industry.RELIAS – Organization Sponsor and Door Prize SponsorAddress: 12250 Weber Hill Road St. Louis, MO 63127Contact: Tony Frierdich, Acute Care Sales ManagerEmail: tfrierdich@relias.comPhone: 314.279.4654Website: www.relias.comRelias helps critical access hospitals deliver better clinical and nancial outcomes by reducing variation in care. Our platform employs performance metrics and assessments to reveal specic gaps in clinical knowledge and addresses them with personalized, engaging learning. We can help improve your hiring, onboarding, and learning programs all in one place with our comprehensive platform. In turn, you build highly reliable teams that deliver quality and consistent care.RSRH CONSULTING, LLC – Organization SponsorAddress: 16016 Vale Ridge Drive Charlotte, NC 28278Contact: Bill Garry, PrincipalEmail: wjgarry@rsrhconsultingllc.comPhone: 843.298.6172Website: www.rsrhconsultingllc.comRSRH Consulting, LLC (Reimbursement Studies for Rural Hospitals) specializes in critical reviews of cost report data as a complement to the work done by your cost report preparer. Our goal is to improve Medicare reimbursement by identifying improved or corrected data to be used in the cost report. Our work is done on a successful eort basis and you do not pay a fee unless we recommend and you adopt our ndings.SENEX – Blue Star PartnerAddress: 3077 E. 98th Street, Suite 250Indianapolis, IN 46280Contact: Clayton Jobe, PresidentEmail: jobecl@senexco.comPhone: 317.613.0122Website: www.senexco.comSenex in an Indiana-based, woman-owned company that has quickly become the premiere purchaser of medical asset accounts. Their success in working with patients has returned millions of dollars to their partners - to purchase new equipment, hire additional physicians and nurses, and help facilities continue to provide the best patient care possible. Their success is based on propri-etary analytics, state-of-the-art skip-tracing services, a customer service program developed by a Fortune 100 company, and a culture that attracts and retains the best and brightest.STERICYCLE– Blue Star Partner Address: 1104 Wanda Way Bloomington, IL 61704Contact: Brian Hanson, Midwest Regional Sales ManagerEmail: bhanson@stericycle,comPhone: 847.417.9033Website: www.stericycle.comSince its inception in 1989, Stericycle’s mission has been and is to combine integrated solutions with superior customer service to promote safety, compliance, and risk management for its customers. Stericycle specializes in the collection and disposal of medical waste, recalled and expired medical products and infection control management services.2020 ANNUAL CONFERENCE AND SPONSOR LISTING

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21STL COMMUNICATIONS, INC. – Blue Star Partner Address: 100 Chestereld Business Parkway #300 Chestereld, MO 63005Contact: Steve Leidholdt, President/CEOEmail: sleidholdt@stlcom.comPhone: 314.205.7100Website: www.stlcom.comSTL Communications is a healthcare technology integrator, specializing in addressing patient care initiatives and improving workows through nurse call, voice, data, wireless, emergency notication, and HIPAA secure messaging solutions. We have been in business since 1989, providing a unique blend of industry experience and personal attention to service. At STL Communications, we make technology easy.TAG COMMUNICATIONS INC. – Organization Sponsor and Pecha Kucha SponsorAddress: 230 E. Second Street Davenport, IA 52801Contact: Randy “RJ” Jacobs, PresidentEmail: rj@tagteam.agencyPhone: 563.355.2200Website: www.tagteamagency.comCombining traditional and digital marketing innova-tion that leads to long-term partnerships is what TAG Communications is all about. At TAG, we build brands. Through research, creativity, and determination, we create your website, email strategy, mobile strategy, talent recruitment campaign, paid search tactics, TV production, and more. And we’re good at it. The TAG team working with you is full of experienced talent. We collaborate every day. With unied commitment, uncommon energy, and an adventurous spirit, there is no limit.ULTRAGROUP LLC – Blue Star PartnerAddress: University Tower, 651 E. Fourth Street Chattanooga, TN 37403Contact: Mary Massena, Director of Outpatient ServicesEmail: mmassena@ultragrouphealthcare.comPhone: 618.580.4925Website: www.ultragrouphealthcare.comUltraGroup Healthcare is a behavioral health manage-ment company that specializes in the delivery of behavioral services dedicated to our elderly population. UltraGroup’s senior programs are designed specically for critical access and small, rural hospitals and serve as a valuable resource to primary care physicians treating behavioral disorders in the elderly. The intensive outpatient programs use a group psychotherapy clinical model and are Medicare-reimbursable.VIZIENT INSURANCE SERVICES – Blue Star Partner and Gift Box SponsorAddress: 4013 NW Expressway, Suite 675 Oklahoma City, OK 73116Contact: Jamon HerndonEmail: becky.vann@vizientinc.comPhone: 405.440.8915Website: www.vizientinc.comAt Vizient Insurance Services, they are committed to connecting healthcare providers in ways that allow you to oer your employees superior benet oerings with cost savings for your organization. When Vizient Insurance Services aggregates healthcare providers’ premium volume and purchasing power, it allows us to stabilize risk and oer better pricing while keeping initial and overall costs down. WITHME HEALTH – Gift Box SponsorAddress: 400 S. El Camino Real, Suite 1150 San Mateo, CA 94402Contact: Dickon Watereld, Chief Commercial OcerEmail: dickon@withmehealth.comPhone: 917.544.3058Website: www.withmehealth.comWithMe Health replaces an employer’s pharmacy benet manager with a personalized medication guidance solution that greatly improves on and expands the scope of services available in the market today. WithMe Health’s modern technology and rich datasets allow consistent application of proven science to create individualized medication experiences for employees and their families that are proactive, adaptive, convenient and engaging. With an innovative, outcomes-oriented business model that aligns interests across the pharmaceutical value chain, WithMe Health optimizes health outcomes and value while reducing costs.WIPFLI LLP – Blue Star PartnerAddress: 4890 Owen Ayres Court, Suite 200 Eau Claire, WI 54702Contact: Paul Traczek, PartnerEmail: ptraczek@wipi.comPhone: 715.858.6619Website: www.wipi.comWith over 2,300 associates and 49 oces throughout the United States, Wipi ranks among the top 20 accounting and business consulting rms in the nation. Our healthcare industry practice serves the nancial, operational, and compliance needs of hospitals, skilled nursing facilities, senior housing, long-term care facilities, clinics, medical practices, and other healthcare organizations. Our integrated team of professionals provide a range of services including nancial, clinical. and operational.

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22 | 2020 ICAHN ANNUAL CONFERENCEConsociate Health is a Third Party Administrator (TPA) who, for nearly 40 years, has partnered with employers of all sizes and has built a reputation for providing exceptional and custom healthcare benet management solutions to self-insured employers throughout Illinois and beyond.Our specialty markets include hospitals, schools,municipalities, manufacturers, Taft-Hartley plans, and association marketing.Consociate Health is proud to serve as the preferred Benets Partner for The Illinois Critical Access Hospital Network. As a result of this partnership, we are the ClaimsAdministrator and Benets Consultant for 13 of theirmember hospital systems and 6 other larger systems.To learn how we can better serve you, please contact us.2828 N. Monroe St. • Decatur, IL 62526 • 217.423.7788440 N. Main St. • East Peoria, IL 61611 • 309.694.50023555 Park Pl W, Suite 1001 • Mishawaka, IN 46546 • 800.550.4115Proud to be an ICAHN Preferred PartnerTogether, proudly supporting ICAHN.consociatehealth.com vizientinc.comVizient is the largest member-owned, member minded health care company in the country representing $100 billion in annual purchasing volume. Vizient’s unprecedented size, national scale, and market leverage allows Vizient Insurance Services to create and manage employee benets and property & casualty pooled programs designed to spread risk and deliver savings. By purchasing insurance coverages as a group, we dramatically increase our leverage with insurance carriers to obtain better pricing, stable rates, and enhanced policies for our members. Over 500 hospitals representing nearly $400 million in paid premiums are currently participating in Vizient Insurance Services.If you are interested in learning how Vizient Insurance Services can save your organization money, please contact Jamon Herndon, Sr. Insurance Services Director at 405-440-8915 or at jamon.herndon@vizientinc.comProud to be an ICAHN Blue Star Partner

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23E n e r g y Supply & Management Welcome to Midwest Energy - a Preferred Business Partner Midwest Energy is Illinois’ premier energy supply management resource. Midwest Energy manages energy throughout Illinois and the U.S for over 800 industrial, commercial and institutional sectors covering more than 3,000 locations. Today, energy supply costs can be controlled and managed by leveraging the right resources and expertise. Since 2001, Midwest Energy has worked with our clients to help them save from 5-20% compared to their regulated electric and natural gas utilities. Our 95% customer retention rate shows our commitment to excellence and superior service levels. Energy Advising Our unbiased and objective analysis clearly illustrates the financial and contractual differences between retail suppliers and their products. This enables you to make a highly informed andeducated decision on which supplier and supply option best fit your requirements. Our energy procurement advisors are experts at plan implementation. Their experience and knowledge enable our clients to reduce energy costs and improve their returns on energy investments. Natural Gas Having been involved in Natural Gas deregulation in Illinois since its inception in the late 1980s, Midwest Energy professionals have extensive experience managing and customizing natural gas solutions for all industries and unique business requirements. Electricity In Illinois, the electric utility market has been deregulated since 1999. This means your business has the choice to buy lower cost energy from an alternative supplier. At the same time, you continue to receive the same dependable service from their local utility, resulting in the best overall value for your operations. MIDWEST ENERGY, INC. - 559 S Frontage Rd - Burr Ridge, IL 60527 - 630.887.8881 - mbeci@midwestenergyinc.com

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25Reliable People, Process & TechnologyServing Critical Access Hospitals Across IllinoisLet’s Face the Future Together – Consider Making efﬁcientC Your Denial Prevention SolutionPROVEN RESULTS 95% of Claims Paid in 20 Days 15% Cash Flow Improvement 40% Denial Reduction in 60 Days FTE Reductions and Re-Allocations RealizedPEOPLE With 100’s of years of overall experience in the revenue cycle, our guides are there to support you. From implementation through go-live (and beyond), our efﬁcientC experts stand by our promise of delivering uncompromising customer support.PROCESS We start with an implementation process that puts the burden on us, not you. We make it easy. After implementation, our guides stay with you to ensure a continuous improvement cycle – denials never rest, neither do we.TECHNOLOGYefﬁcientC, is a fullyintegrated claim scrubber - clearinghouse solution that includes our Insights predictive analytics platform. efﬁcientC with Insights analytics, combine to deliver the most powerful denial prevention solution on the market today.2020 ICAHN Virtual Annual Conference OfferSchedule a demo by December 31, 2020 and if you implement in 2021, all implementation fees will be waived!For more information go to: www.os-healthcare.com/2021-efﬁcientC-lock-in

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28 | 2020 ICAHN ANNUAL CONFERENCEAt Nationwide Prescription Connection, our goal is to make prescription drugs affordable by connecting patients with money-saving programs. Our experienced patient advocates locate and complete drug-specic applications. Often, the medications are free to patients and sent directly to their homes.Our services help improve patient safety, satisfaction and outcomes by increasing medication adherence and reducing the number of adverse events and rehospitalizations.Client Testimony:“The prescription drug assistance program through NPC has been such a blessing to our clinic patients,” said Jackie Malinski, Clinic Manager, Pinckneyville Community Hospital. “The Family Medical Center is now able to successfully help many patients receive medications that they otherwise would not be able to afford. The staff at NPC is very nice, easy to work with, and the turn-around time is very short.”Patient Testimonies:"NPC was able to get me approved for my two expensive medications I could not afford on my own.""The service at NPC is great. I was updated every step of the way. They even called me to confirm I received my medication. I could not ask for better service."“The service I receive from NPC is awesome. I have no insurance and was going to have to pay $500 a month for my medications. The girls at NPC were extremely kind and helpful. They kept me updated every step of the way. I cannot thank them enough for all the help they have provided me. I now pay $0 a month for my medications.” "NPC has help me so much. I have tried so many medications that did not work well for me. I am so thankful NPC was able to help me with a medication that truly worked well for me." ATTENTION HOSPITALS Call us today to find out how you can start your free trial!npc-meds.comof readmissions are due to poor medication adherence. of post-discharge adverse events are medication related. 68%72%314-920-7938 | cwerner@npc-meds.comContact Chastity Werner today to learn more about how NPC can improve patient outcomes by helping them to get the medications they need, but can not afford. Do you have patientswho cannot affordtheir medications?

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29A/R+SELF-PAY SOLUTIONSCREDENTIALING RCM NPCSenex Services Corp.—an Indiana-based, Woman-owned company—was established in 1998, and quickly became the premiere purchaser of medical asset accounts. Our success in working with patients has returned millions of dollars to our partners—to purchase new equipment, hire additional physicians and nurses, and help facilities continue to provide the best patient care possible.Our success is based upon a number of factors, not limited to: proprietary analytics, state of the art skip-tracing services, a customer service program developed by a Fortune 100 company, and a culture that attracts and retains the best and brightest.Senex creates a new revenue stream for our partners using later-stage collection services for accounts that are deemed “uncollectable” by other agencies or written off by our partners. Because of this success, our partners continue to move us earlier into the Revenue Cycle process and we continue to grow additional A/R services.www.senexco.comLet us collect the “uncollectable” for you. Initial Billing to the Patient ( Patient self-balance) Pre-Collection Services ( Letters and gentle reminders regarding the outstanding balance) Early Out Collections Primary Collections Secondary Collections Tertiary Collections Asset Purchase

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33Chronic Care Management Services -HConnected Healthcare Solutions is a proud partner with ICAHN forEmployee Satisfaction Surveys and Chronic Care Management implementation.Employee SatisfactionSurveys HoH-,HkOther Services Offered HOFor more information, call 816-272-5300or contact Lance Keilers at lwkeilers@connectedhcsolutions.com

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39Partnership with the Illinois Critical Access Hospital Network (ICAHN)Members: Support ICAHN and receive a discount!Relias is proud to be an ICAHN Organization Sponsor. Through our partnership, we are committed to helping rural and critical access hospitals overcome challenges, by achieving more with limited resources.Relias’ aordable solutions help build highly reliable teams, who stay with you longer and provide consistent, quality care. Explore beneﬁts for you and your hospital, including:+ Saving vital time and resources+ Increasing sta retention and satisfaction+ Improving patient experience and outcomesRequest a call and ask us how ICAHN members can receive discounted pricing!REQUEST DEMORelias LMSFulﬁll regulatory compliance and certiﬁcation requirements for 20+ licensed disciplines, including nursing, radiologic technology, respiratory and physical therapy, and more.Relias AssessmentsHire the right candidate for your organization and place them in the best-ﬁtting specialties using behavioral, clinical, and situational assessments.Relias Onboarding RNPersonalize nurse onboarding based on identiﬁed knowledge/ skill gaps to prepare for practice in the top four specialties: Med/Surg, ICU, L&D, ER.

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43Let's Start a ConversationVisit www.magnetsolutions.biz/cashflowand fill out a short form. We'll respond with whatwe believe your recovery net lift could be. This is azero-obligation, hassle-free way to discover yourorganization's financial potential. Patient Satisfaction MaintainedPatient Satisfaction MaintainedResolution Rates IncreasedResolution Rates IncreasedTotal Cash LiftedTotal Cash Lifted–Lori Gutierrez , CFO for RochelleCommunity Hospital"Magnet Solutions offered support toHorizon Healthin the wake of a veryabrupt end to a relationship we had withanother vendor. They provided a near-seamless transition for patients andstaff.”–Marty Adams , CFO for HorizonHealth“Magnet Solutions’ staff is skilledin conflict resolution andconscientious of collectiontechniques in rural Illinois toeffectively collect and balancerelationships with patients. Theyare very professional and easy towork with.”We would love to hear from youTrue Partners in Self-Payand Bad Debt SolutionsWhat can youincreasecashflow by?Click here for a messagefrom our team: 888-302-8444sales@ar-solutions.bizmagnetsolutions.bizMessages from fellowICAHN members: Rick Rogers:Darren Cook: 616-610-6619

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61Engineers | Architects | Surveyors | Scientistswww.f-w.comProud to support the Illinois Critical Access Hospital Network byproviding modern outpatient and inpatient A/E services in a wide variety of settings.CREATE IMPACTFUL VIDEO WITH EASEDON’T JUST TELL YOUR STORY, SHARE AN EXPERIENCEUnique Solution: Video Production, Live Stream Events, AnimationsYour in-house mobile studio lets you work directly with us from your facility. Connect remotely to collaborateand record your message. The On-Site team will edit, shape, and brand your video to amplify your message.Production Simplified: Your Video Production TeamOn-Site is about finding new and exciting ways to share your message. Our process allows you to createpowerful video messages anytime while still having full control over your content and your brand.Collaboration: Strategy, Execution, DeliveryYour On-Site team works with you to craft and implement a strategic communications planthat increases the message effectiveness of your organization.FROM STRATEGY TO POST PRODUCTION OUR TEAM IS THERE FOR YOU!For More Information: visit www.on-sitestudios.com or call 920-321-3232

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64 | 2020 ICAHN ANNUAL CONFERENCEStafng shortages? Vacations? Medical leaves? Our coding team is comprised of contracted ICAHN hospital members’ experienced and credentialed coders who will work after hours or on weekends to help your hospital reduce expensive backlogs quickly, save space in your facility, and avoid expensive travel costs! In addition to these benets, ICAHN’s coding staff takes pride in its high level of coding accuracy and productivity and further backs up its services with a robust quality assurance program.AHIMA, AAPC and ARHPC-credentialed, ICAHN’s coders offer Remote Coding Services in the following specialties:• Outpatient Services• Observation Services• Inpatient Services – Critical Access Hospital (non-DRG)• Swing Bed• Physical / Occupational / Speech Therapy• Physician Evaluation and Management• Emergency Department Professional and Facility• Surgery• Injection/Infusion• Specialty Practices• Wound Care• Rural Health Clinic (RHC)• Radiology• Risk Adjustment Medical Coding – HCCCoding Audit Services HIM Consulting• Documentation and coding review, includingevaluation and management (E&M) services,procedures, and ICD-10 CM for RHC, CAHand other providers in group or solo practices• Retrospective or prospective methods• Annual or as needed• New staff competencies• Executive summary• Provider education• HIPAA and Release of Information Training• HIM Department Workow and Stafng• Policy and Procedure GuidanceTo secure these services for your hospital, contact Jackie King, Director of Clinical Informatics/HIM Consultant, at jking@icahn.org or 815.875.2999.We recognize the important role that accurate medical coding plays in ensuring compliance, maximizing revenue, correctly identifying patient risk, and providing quality data. ICAHN’s auditing services are provided in a secure, remote environment to save on costly travel expenses. These services always include an executive summary, individual report card by provider/coder, along with up to an hour of one-on-one training with those staff.ICAHN Coding Support Services will provide a comprehen-sive review of your HIM departmental operations and assist you in identifying any areas of risk. We will prove support and education to implement processes to ensure that your coding, billing or documentation improvement projects are completed efciently and effectively.ICAHN Coding Support Services

2020 ICAHN Annual Conference Booklet

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