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THE BRIDGESTREET SOLUTION
BridgeStreet Facts
Verticals Occupancy 2017
Room Night Stays
Where?
Quality Score
Partners
Awards Globally
24 Awards
over the last 3 years
2,200,000+
Room night stays
per year
837 Cities
60 Countries
90,000+
Apartments
4,500+
Clients
92.1%
94%
Forecast
Outperforming
sector by 6%
1,012
Globally
Verticals Reached.
Including but not limited to
Healthcare, Technology,
Manufacturing, Consulting
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BRIDGESTREET END TO END SOLUTION
Global Hospitality Provider
Cost Savings
Industry Leader in Technology
Extensive Real Time Reporting
Guest and Client Centric
Tri-Regional Solution Centers
Dimensional Leader of Hospitality Solutions
20+ member Account Support Team
Real Time Booking on Multi Platforms
Growing supplier network
Expansive Supply Team
VIP client access directly to CEO & President
In-house Marketing & Creative
Intern & Graduate Programs
International Assignments
Projects
Government
Relocation
Leisure & Business Travel
What We Do
BridgeStreet Family of Brands
Consistent Quality
BridgeStreet managed,
leased and franchised
properties
Global Alliance
and local service
partners
Local Knowledge, Regional Expertise, Global Footprint
Partnerships and Managed Programs
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BRIDGESTREET GUEST EXPERIENCE
BridgeStreet Guest Experience
BridgeStreet Satisfaction Guarantee
If we can’t fix the problem by midnight, your first night is FREE and any
subsequent night is 50% off, until the problem is resolved.
24 Hour Response Times
BridgeStreet
Satisfaction
Guarantee
Apartment Solution vs. Hotel Room
Work, Eat, Live = Experience
Cost Savings
Fully furnished apartment
Urban or suburban residential setting
In the heart of a neighborhood
Walking distance to shops,
entertainment and offices
Home-like or custom furnishings,
housewares and décor
Complete kitchen, full stove, cooktop,
oven and fully equipped
Full laundry - washer/dryer typically
within the apartment
Food Delivery by Blue Apron
24/7 Front desk or guest services
Communal Spaces
Typically 30%-50% less cost per night than
traditional hotels
Reduced dining costs by cooking at home
Reduced laundry costs through in
apartment facilities
High speed Internet - included in rates
Avoid high hotel taxes on room stays
Our Travel Partners
Changing the Way
the World Travels
Guest Enjoy Our
Room & Ride
Program
Explore the City
Together with a
Local Host
Food is Better
When You Start
From Scratch
Workspace for
Escaping the Grind
SMS Communication Model
Sent 24-48 hour prior to arrival date. Mobile number must be provided
during reservation process.
Opt In/Out program once text is received.
Map (interfaces with Google Maps), Key Pickup, Confirmation Info, Wifi
Code, Guest Help and Invoice.
Full integration with reservation system to enhance Guest Experience.
Provides easier, faster 24/7 service to our Guests.
Your Global Support Team - WITH ONE CENTRAL POC
Account
Management
Supply &
Real Estate
Mgmt.
Operations
Sr. Director Global
Finance
Sales Analyst
Billing
Audit
Account
Coordinator
Regional
Quality Assurance
& Guest Experience
Reservations Local
Information
Technology & Data
Security
24/7
Support
Manager
on Duty
Executive Manager
on Duty
Executive Sponsorship
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INNOVATION & TECHNOLOGY
Technology Highlights
Compliance
Consistencies
Efficiencies
Visibility
Scalability
Agility
Reflective of your
Program, Travelers
& Goals!
Client &
Guest Facing
Solutions & Tools
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Real-Time Innovation with Bridgestreet.com
1000+ fully vetted & bookable suppliers globally
Every stay satisfaction guaranteed
Real Time/Instant Book Anywhere & Anytime
Trip Advisor ranking system
Easy Sharing
Simple Interface
Company Rates Populated
SLAs Implemented
Reporting On Demand
Visibility into Vacancy
Real-Time Booking at BridgeStreet.com
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The Customized Booking Hub
https://myaccount.bridgestreet.com/
LOGO
Client Name
Company Name
Company Name
Booking Hub Demo
View Your
Inventory
Where
Are You
Going?
Create
Your
Account
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GE Booking Hub Demo
Confirm
Reservation
Request
View Your
Property
If unavailable, then
you can submit a
Reservation
Request
Request
Acknowledged
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BSi Reporting Platform
BSi cloud-based BI platform
BSi draws data from our PMS (property management system), CRM, accounting system and other company database to allow fast,
accurate analysis of all aspects of the BridgeStreet operation.
WEEKLY FLASH REPORTS MONTHLY REPORTING
Guest
Experience
Guest Satisfaction
Summary
Guest Satisfaction
Detail
Forecasting
Forecast Summary
Forecast Detail
Forecast Feasibility
Operational
Management
Daily Operational
Statistics
Cost Analysis
Emergency Report
Revenue
Management
Booking Pace
Average Length of
Stay
Reservation Summary
Portfolio
Management
Daily Revenue Report
& Statistics
Revenue Pickup
Trends
Lead
Management
Lead Conversion
Lead Management
Lead Turndown
Business Intelligence at a Glance
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TRENDS
Bridgestreet & The Industry
Whats New at
Bridgestreet?
Travel Trends Industry Trends
BridgeStreet.com – OTA “Built for Business”.
Approaching 100k units
Development Projects
Studyo Paddington March 2017
Living Manchester August 2017
Mode Paris Jan 2018
Living Pittsburgh - Jan 2018
Mode Edinburgh July 2018
GDS connectivity w/ major Channel Systems
Trip Advisor Partnership
Mega supply partner announcements
Gain in consumer acceptance of booking
apartments and homes
2017 Hotel Projections
Hotel Demand up 1% 2%
Hotel ADR up 2% - 3%
Supply Growth at 2% - 2.5%
18 Supply Growth at 2.5% - 3%
SFO traffic up 5.5% fiscal YTD (3.8% domestic &
10.5% intl)
SJO traffic up 10.2% in Qtr 1
Emerging markets in prep for Brexit
Travel Bans impacting demand
US YoY apartments rents up 2.9%
nationally. San Jose area up 2.2%
Rise in Hotel Alternative programs
Hotel vs. AirBnb lobbying and legislation
More Hotel brands emerge, plus
consolidation of companies
Guest Experience really matters
Consolidation of entire business travel
program
Hotel Brands pushing cancellation policy to
48 hours
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Thank you!