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Using KPIs t o Grow Prof it and Cash If you want to overcome small business growth challenges, you need to know what your ...
BUSINESS DRIVERS Businesses typically have Base  short term  goals of profit and cash and Long term goals of increasing bu...
MARKETING AND SALES What are some of the objectives in Marketing   Sales  Strategically, you may want to think about   Tar...
Marketing   Sales KPIs must be linked to individuals responsible for achieving sales. In most organisations, marketing pro...
Pract ical Impl icat ions   Market ing   Sal es A good CRM system   required to track customers, leads   opportunities, tr...
Inst al l at ion Drivers  -  Sales hand over   proper briefing  -  Proper planning  -  Proper project management  -  Adequ...
Pract ical Impl icat ions Small companies can get by tracking projects with MYOB. However, any company of size needs to ha...
Maint enance   Service Object ives Diversification   Having a maintenance and service department has benefits  -  Less rel...
Maint enance   Service Drivers  -  Sales hand over   proper briefing Proper planning of maintenance contracts Proper servi...
Pract ical Impl icat ions The company must have a system capable of tracking job revenue, costs  broken down at least by l...
Business KPI s incl ude  -  Company sales and profit and related percentages Division sales and profit and related percent...
These scorecards wil l incl ude KPI s f or  -  Financial KPI s   profit for owners and shareholders Customers   satisfacti...
HR and Change Management Strategies for getting staff alignment with company goals include  -  Develop company Vision, Mis...
The Learning Cycl e revisit ed   evol ut ion of KPI s A key part of the Learning Cycle is the collection or calculation of...