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A Simple Guide To
OUTSOURCING
Contents
i. ……………………………... About Boomering
1 …………………………...... Let’s Get You Started
2-3 ……………………….......... 9 Steps To Outsourcing
4-5 ……………………………… The Process
6 ……………………………… Performance Reports
7 ……………………………… FAQS
8 ……………………………… 5 Tips To Outsourcing
i
Boomering is a BPO company founded by Dean Pascoe in 2017. The company
was established with the vision of providing remarkable business support,
consultation and solutions to our esteemed clients.
We always strive to improve our mode of operation while at the same time,
helping our clients attain a competitive edge and making their business more
sustainable. We want to empower your business by expanding your reach to
achieve its best form and create distinct value in your particular market.
Boomering integrates unyielding passion and firm professionalism to achieve the
goals of not only our company, but also our responsibilities to our clients. We
encourage our team to work within their strengths and capabilities to meet client
demands and expectations and inspire them to broaden their scope and
perspective so they can find it within themselves to evolve both professionally
and personally.
With Boomering, we can achieve our goals and create opportunities to better
your career, as well as the businesses of our clients.
BOUT BOOMERING
We implemented a system guaranteed to yield the best results. Outbound
calling and telemarketing requires careful planning and strategy not just for
garnering sales, but to cultivate the seeds for future sales.
And with that logic, we highly recommend you get started with
One Data Scraper/Encoder and Two Outbound Sales Agents
The Data Encoder is there to generate leads everyday for the Outbound Agents
to contact. Usually, Data Encoders can generate enough leads a day to
maximize the times the two agents spend on calls.
Based on our tests and observations, having two Outbound Sales Agents is
immensely beneficial. When you have two agents working in the same
campaign, their environment changes into a healthy competition. They’re more
driven and inspired to gain sales. But Boomering promotes a friendly culture to
keep the competition professional.
Two agents driven by healthy competition as they strive to make sales could
only mean better results for your business.
LET’S GET YOU
STARTED
1
9 STEPS TO OUTSOURCE
1. Let Us Understand Your Needs – Let’s talk about your business. Give
us an overview of your operations so we can figure out what you
need.
2. Working Out The Kinks – We’ll come up with possible solutions to aid
your business and prepare the necessary requirements to
accomplish the tasks.
3. Agreement – Do you like our ideas? Let’s make a deal!
4. Give Us The Details Give us the complete rundown of what
exactly you are looking for. And after everything’s settled, we’ll up
to stage 2.
5. Check The Classifieds We advertise the position and scour
through each application to find the perfect person for the job.
6. Scouting Their Potential We’ll screen, interview and examine our
chosen candidates to give us an in-depth look into their skills and
personality.
7. Meet The Prospect You have the chance to assess and interview
the chosen prospect yourself. Tell them what the job entails and
what your expectations are for them.
8. It All Depends On You After you get acquainted with the
candidate and should you accept them for the job, make them
an offer and provide them a notice on their start date.
9. Ready To Roll– We’ll provide the workstation as well as a computer
with the software ready for them to boot. We’ll also provide them
the basic training should you require it.
2
3
01
02
03
04
05
Let Us
Understand YOUR
NEEDS
Let’s talk about
your business.
Give us an
overview of your
operations so we
can figure out
what you need.
06
07
08
09
Working Out The
Kinks
We’ll come up
with possible
solutions to aid
your business and
prepare the
necessary
requirements to
accomplish the
tasks.
Agreement
Do you like our
ideas? Let’s
make a deal!
Give Us The
Details
Give us the
complete
rundown of what
exactly you are
looking for. And
after everything’s
settled, we’ll up
to stage 2.
Check The
Classifieds
We advertise
the position
and scour
through each
application to
find the perfect
person for the
job.
Scouting Their
Potential
– We’ll screen,
interview and
examine our
chosen
candidates to give
us an in-depth look
into their skills and
personality.
Meet The
Prospect
You have the
chance to assess
and interview the
chosen prospect
yourself. Tell them
what the job entails
and what your
expectations are
for them.
It All Depends
On You
After you get
acquainted with
the candidate
and should you
accept them for
the job, make
them an offer and
provide them a
notice on their
start date.
Ready To Roll
– We’ll provide the
workstation as well
as a computer with
the software ready
for them to boot.
We’ll also provide
them the basic
training should you
require it.
STEPS TO OUTSOURCE
As we previously stated, we recommend starting your team with one Data
Scraper/Encoder and two Outbound Sales Agents.
The specifics of their jobs are as follows:
Data Scraper/Encoder
Scrapes data daily in various regions based on time zones.
Data scraped are cleaned and verified.
Data is uploaded into our cloud calling software.
Uploaded into various campaigns by location.
Campaign locations are then set with timestamps ensuring our
agents call the locations at the optimized time.
Campaigns are monitored thoroughly to understand the percentage
of calls connecting with clients.(This boosts the agent’s time but also
minimizes the phone call costs)
Outbound Sales Agents
Sales Agents are set up through our software.
The software generally calls 3 numbers at once per agent and automatically
drops unanswered calls or calls that are picked up by answering machines.
Scripts are observed and adjusted based on the rate of success.
All phone calls are recorded and kept for approximately 6-8 weeks.
Scripts are organized in the calling software with easy to use rebuttals.
Data required from call is captured within the script screen.
Templated e-mails can be sent once an agent is off the call.
PROCESS AND DEVELOPMENT
4
We create different versions of e-mail templates tailored made
for different types of clients.
The built-in calendar schedules calls and maximizes your contact with
the customers by ringing them when they requested.
The Three Touches
Agents have this method of calling clients called “The Three Touches” to
guarantee a sale.
Initial Touch -Agents would talk about the company and send the
customers information packages.
2nd touch -They then enlighten the customers with the information
they have received. Planting the seeds for future sales.
3rd Touch -Absolute sales call with the intent to close.
5
Part of our service will include daily information downloads.
This includes:
Captured information from calls.
Information from the original scrapped data.
Comments from agents.
Customizable files you can upload to your CRM.
Weekly performance reports
Customizable dispositions for each campaign.
6
REPORTS
Keep in mind the wage costs vary on the person we hire and what we end up
offering. You are still choose the person you want for the position.
Outsource Your Team
Seating costs $700USD a month. This includes HR Management, computer
equipment, internet, related software and a productive work environment
where we will condition the staff your values and work culture.
The average price for a strong telemarketer in Angeles is $430USD a month for
40 hours a week.
While the average price for a Data Scraper will cost you approximately
$320USD a month.
No markup. We charge you the exact price negotiated for the wage based on
the candidate you choose to hire.
Phone calls cost $50-70USD a month approximately.
The software per user is $46USD.
QUOTE
7
8
01
02
TIPS TO OUTSOURCING
03
04
05
STRATEGIZE AND THINK OUT OF THE POSITION
Job descriptions should be set. A position in your country cannot be
simply handed to your outsourced staff. Re-evaluate to create
outsourcing positions. This will maximize the value of your personal
staff as well as your outsourced staff.
OBSERVE THEIR POTENTIAL
You will need to grow with your outsourced staff. Come up with
ways to measure their output and guide them to grow in the
direction you want. Always remember that Smooth Operator is
present to instill the values and culture of your company to drive
your outsourced team to success.
BE PATIENT
Attracting the perfect staff for your company is a key element.
Don’t just choose someone who is immediately attainable. Go to
know the prospect through the process and take your time.
DRAFT YOUR MVP
Sometimes being skilled and talented isn’t enough. You need
someone with a great attitude and inspiring personality. You want
to find someone who will stay in the long run. Someone who is
fiercely loyal and will grow their career with your company.
START SMALL BUT THINK BIG
Starting a business isn’t an overnight process. You have to start
from the bottom before you float at the top. Just like outsourcing,
it takes time until all the cogs mesh together. Stay grounded but
don’t lose focus on the horizon. In time, your business and your
outsourced team will flourish brilliantly.
$
OUTSOURCE
withBOOMERING
https://www.facebook.com/boomeringinc/
info@boomering.ph