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LIMITED RESALE WARRANTY INFORMATION
Who is covered?
This warranty is extended to all Authorized Riedell Dealers and the
original end-use purchaser or the person receiving the product as
a gift, and shall not be extended to any other person or transferee.
What you must do to obtain Limited Warranty Service:
Return product, with a copy of the original proof of purchase,
return authorization number and written description for why the
product is being returned, using the following procedures:
1. Contact the Riedell organization in your country/region
(visit riedellskates.com for Riedell contact information in your
country/region) for a return authorization number and specific
return/shipping instructions.
2. Label and ship the product, freight prepaid, to the address
provided by the Riedell organization in your country/region.
3. Place any necessary return authorization number prominently
on the outside of the shipping carton. Cartons not bearing a
return authorization number, where required, will be refused.
What is covered/for how long?
All products manufactured by Riedell Shoes, Inc. are warranted
by Riedell Shoes, Inc. to be free from defects in material and
workmanship under normal and intended use for a period of 6
months from the date of retail purchase by the original end-use
purchaser. Eclipse
®
blades shall be warranted by Riedell Shoes,
Inc. to be free from defects in material and workmanship, under
normal and intended use for a period of 12 months from the date
of retail purchase by the original end-use purchaser.
What is not covered?
This warranty does not cover product failure resulting from
improper fit, accident, abuse, neglect or normal wear and tear, as
determined by Riedell Shoes, Inc. Riedell Shoes, Inc. will not be
responsible for the repair, replacement or consequential damage
due to the above mentioned causes.
This warranty does not cover post sale service costs, including
but not limited to waterproofing of outsoles, blade sharpening
and blade mounting.
All rental products manufactured by Riedell Shoes, Inc. are
excluded from this warranty and covered under a separate policy.
What Riedell will do:
During the warranty period, Riedell Shoes, Inc. will, at our sole
option, repair or replace any products determined to be defective
within a reasonable period of time and free of charge. All repaired
or replaced products under this policy shall be, at the discretion
of the original end-use purchaser, returned to the original end-use
purchaser or the authorized Riedell dealer from whom the product
was purchased via ground service shipping at the expense of
Riedell Shoes, Inc.
Products returned that are not found to be defective or products
returned beyond the warranty period that can be repaired, can
be done so upon the approval of the authorized Riedell dealer
or original end-use purchaser. Repair costs, including post sale
services, will be provided to the authorized Riedell dealer or
original end-use purchaser by Riedell Shoes, Inc. before any repair
is made. Prior to any repair being made, Riedell Shoes, Inc. must
receive authorization from the authorized Riedell dealer or original
end-use purchaser as to all requested repairs. All freight expenses
for such products, repairs and/or post sale services shall be the
responsibility of the dealer or user.
What Riedell will not do:
For any claimed defective product, Riedell Shoes, Inc. will not be
responsible for any inbound shipping, insurance or transportation
charges, or any import fees, duties and taxes.
