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Rollts Inc.
Domino S1
CDW

Current State - Walmart
Today, communication between Management and staff
And communication between customer and staff
Today, a current technology using wireless technology to communicate between management,
staff and customer isn’t as effective to have increased customer engagement resulting in a
customer first model.
Current State Contd
Management: Now have complete control of employ workflow.
Staff Feed back: We need more Dominos or the right people need the Domino.
Customer First is critical to Walmart, its purpose, if we work together, we’ll lower the cost of living
for everyone…..we’ll give the work an opportunity to see what its like to save and have a better
life.
Future State
At Rollts Inc. We Take On Complex Environments
Retail Industry
Customer Service
Security and Law Enforcement
Our communications specialist will support your organization through each phase of your
communications lifecycle, customizing our offering to meet your needs
Assess Consult Deliver Manage
Future State, We Assess
Understanding your requirement for a technologically advanced communications solutions that will assist and open the
lines of communication with department employees for direct activities. Management can communicate with CSR and
Department heads to direct activities
Department heads to communicate with associates to improve efficiency
Associates to be able to contact management team to assist in resolving customer issues efficiently and effectively:
Customer complaints
Refunds
Overrides
Disruptions within store
To announce activities to management and associates, without using overhead paging. This can be disruptive to customers.
Show flexibility of Domino and Rollts to evolve as Wal-Mart evolves
Provide lighter communication device along with extended battery life of communication system The need to have a
technology that provides communication of any kind to that trapped victim is crucial.
Assess Consult Deliver Manage
Future State, We Consult
Rollts understands your environment and takes the time to understand Walmarts current
technology.
The need to provide a solution that will deliver complete communication to shorten the time for
the customer experience within Walmart stores.
Our recommendation to integrate the Indyme product to the Domino solution that allows
broadcasting to all employees using the Domino solution, and announce a customer requires
assistance in a specified department. All employees using Domino will hear all requests for
assistance, regardless of the department.
Assess Consult Deliver Manage
Future State, We Deliver
The Domino, an advanced technology with its core fabric delivering quality voice communication
and tracking capabilities within the Walmart store, provides benefits of best in class technology,
voice communication asset with tracking software capabilities from its core fabric to create a voice
communication echo system within the Walmart environment. The Domino provides actionable
intelligence through its core fabric to deliver end to end communication and human engagement
communication to assist in providing the customer experience in an effort to reduce wait times.
Rollts delivers the Domino solution that provides complete integration with other technologies
that would be required to provide customer service through communication and engagement.
The benefits of Rollts delivering a Customer Communication Management System (Wireless)
deployed throughout Walmart stores nation wide, provides Walmarts management team and
associates the ability to direct communicate and be engaged with the customer efficiently.
Assess Consult Deliver Manage
Future State, We Deliver
The benefits of Rollts delivering the Domino solution within Walmart stores nation wide based on
our complete understanding of the gaps now empowers the team to streamline messaging, keep
your teams connected and engaged with the customer.
Management engaged with departments and teams
Associates engaged with customers
Teams engaged with each other
Assess Consult Deliver Manage
Future State, We Deliver
The benefits of Rollts delivering the Domino solution within the Walmart echo system will enable
advanced technology with its core fabric delivering quality voice communication that allows for a
complete engagement and cross engagement for efficient and effective employee engagement
resulting in positive customer experience.
The Complete Domino Wireless Solution would be delivered to each store nation wide and
deployed with minimal disruption
Assess Consult Deliver Manage
We Manage
Rollts provides complete Management of its Domino technology through integrated planning,
design, optimization, operation and control of technological products, processes and services. The
management and use of the Domino, its core fabric for Walmart stores nation wide to allow for
management and team engagement to enhance the customer experience.
We deliver end to end support.
Assess Consult Deliver Manage
Digital voice
Telephony
Real-time support
Remote experts
Cross-department
Communication
Messaging
Automated policy
notification
Sensors
Community
Remote monitoring
Surveillance
Team analytics
In-field command
Resilient networks
Team location awareness
Workforce multiplier
Share
Knowledge
Collaborate
Extend
Capabilities
Environment
Aware
Rollts Domino Solves the Communications
Problem
Domino Services Add Value across the Portfolio -
and at Each Phase of the Lifecycle
Smart
Service
Capabilities
Workgroup
Collaboration
Infrastructure and
System Integration
Customer Endpoints
Radio and Dispatch
Integration
CSM TEAM Tier 3
DEPARTMENT LEADS Tier 2
MANAGERS Tier 1
WALMART CUSTOMER
HELP BUTTON
Broadcasting
Help Button
Announcements
Tier 1
Store Manager
Tier 2
CSM FRONT END
Tier 3
CSM FRONT END
Tier 3
CSM FRONT END
Tier 3
Team Staff # TBD
Department Group
#1
Tier 3
DEPARTMENT
LEADS
Tier 3
DEPARTMENT
LEADS
Tier 3
DEPARTMENT
LEADS
Department Group
#2
Tier 2
Assistant LEADS
Tier 3
Assistant LEADS
Tier 3
Assistant LEADS
Tier 3
Team Staff # TBD
Department Group
#3
Tier 1
Assistant
Manager
WALMART POC Test Topology
Suggested Use Case
Rollts Donor Domino --- Broadcasting an audible customer help message to all Dominos (Supervisor/Manage/Staff).
MANAGERS(Tier #1) Level ----Communication with all Dominos, or all Managers only.
DEPARTMENT LEADS(Tier #2) Level ----Communication with same Department Staff group only, or all Managers and Supervisor.
CSM TEAM(Tier #3) Level ----- Communication with same Department Staff group including same group manger only.
Side PTT Button can be programmed to Communicate Between Supervisors and Mangers/ Staff and Security and or Maintenance Dept.
Tier 3
Team Staff # TBD
WALMART POC TOMBALL TEXAS Store #351
Walmart
Team
Team Contact:
Aaron Kimbrough Aaron.Kimbrough@walmart.com
Jan
-18
ROLLTS INC.
WALMART POC TOMBALL TEXAS Store #351
DOMINO S1 Proof of Concept in Walmart
Sales Engineer:
PHONE NUMBER
EMAIL ADDRESS
Sean DeCosta
951-358-9015
sdecosta@rollts.com
Tier #
First Name
Last Name
ASSIGNED DEPT or
AREA
Postion
EMAIL ADDRESS
1
1
2
2
2
2
3
3
3
3
3
3
3
3
ADDITIONAL STAFF NAMES
PHONE NUMBER
EMAIL ADDRESS
AUTOMATED Team COUNT
NOTES:
1
DOMINO TS-S1DOMINO S1 WALMART HELP BUTTON DOMINO R1
TURN KEY ONE AND DONE
Domino Deployment
Domino S1: Min of 70 units
(Issued to all management team members and CSM members)
Domino C1: Min of 70 units
(Issued to all management team members and CSM members)
Rollts SGP Sig-Pro Headsets: Min 80pcs.
(Allows privet communication between associates with out being overheard by the customers.)
Domino TS-S1: Min 4 units
(Installed in locations that Associates working with customers will need a Key turned, ie Customer
service desk ,Electronics, etc.)
Domino R1: Min 3 units
(Installed in ceiling to provide optimum coverage for both interior and exterior)
Implementations and Setup Cost and
Miscellaneous. ???
Give Walmart Management Teams seamless
control to improve their locations numbers .
Walmart BATA
Multi-Group
Broadcast
VOIP Call Transfer
CONNECT and COMMUNICATE
with DEPARTMENTS
1
4
3
2
1
4
3
2
*ABOVE FEATURE SETS ARE NOW UNDER DEVELOPMENT AND ARE NOT A PART OF THE ORIGINAL POC.
Future State, Rollts Ask
The executive team at Rollts Inc and with your permission to further discuss our proposed solution
and rollout strategy within Walmart nation wide. Our goal is to further demonstrate our
capabilities and create next steps in delivering a best in class technology and solution to meet the
ever growing need of technology assisting in enhancing the customer experience.
Future State and Next Steps Contd
Thank you
Executive Summary Contd
Rollts Inc. is a private corporation dedicated to excellence in the provision of telecommunications
in wireless communications, collaboration, equipment and services. At Rollts Inc. our business is
founded on superior technologies and customer experience. We are committed to meeting the
needs of our valued clients and we guarantee 100% customer satisfaction.
We have a strong support fabric necessary to ensure that Rollts Inc. remains an aggressive,
forward thinking company and leader in the communications sector. Rollts Inc. continually
provides best in class communications solutions that are technologically advanced to meet our
clients business requirements. Whether you require wireless communication solutions for the
Retail Industry, Security, Fire Search and Rescue, Disaster Recovery, Law Enforcement or your
everyday business wireless requirement Rollts Inc. is proud to deliver a technically advanced
integrated solution to meet your business requirements.
Executive Summary For WALMART
Walmart as as we know it today evolved from Sam Walton’s goals for great
customer service. Mr. Sam as he is known, believed in leadership through
service. This belief that true leadership depends on willing service was the
principle on which Walmart was built, and drove the decisions the company
has made for the past 50 years. So much of Walmarts history is tied to Sam
Walton himself, and so much of our future will be rooted in Mr. Sam’s
principles.