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Tenant Handbook

 

 

Rules and Regulations

 

Addendum

 

7121 Bandera Road

San Antonio, TX 78230

(210) 680-0061 Office

www.Jbieggerpm@yahoo.com

 

Welcome 

 

 

We are pleased that you have chosen one of the properties we manage to call “home”.  We have built this company upon trust and assurance so that we may offer the best possible service to you no matter what the challenge might be.  

 

This handbook is considered a part of your lease along with the rules and regulations defined within. A violation of the requirements, rules, and regulations contained in this Tenant Handbook, constitutes a default under your Lease Agreement and may result in (a) extra charges (where applicable), (b) the landlord declining to renew your Lease upon its expiration, or (c) eviction from your home. Jack Biegger Realtors has the right to amend or change the rules and regulations contained in the Resident Handbook upon notice to you.

 

 

Office Hours

Monday - Friday 9:00 am to 4:00 pm

Saturday and Sunday on appointment

 

 

Thank you for choosing Jack Biegger Realtors

 

 

 

 

 

 

 

 

Jack Biegger, Founder
Karen Biegger, Broker/Owner
John Biegger, Owner
(210) 680-0061 Office
(800) 477-8289 Office
Jack Biegger REALTORS® 
Is An Independent, Veteran Owned Real Estate Company.

 

 

INDEX

 

  1. Moving In  

  1. Rent Payment  

  1. Utilities  

  1. HOA   

  1. Decorating  

  1. Lawn Care  

  1. Pets  

  1. Maintenance and Emergencies  

  1. Emergencies 

  1. Smoke Detectors  

  1. Lock Outs  

  1. Pest Control  

  1. Tenant Responsibilities  

  1. Quarterly Surveys  

  1. Miscellaneous  

  1. Moving out  

  1. Military Clause  

  1. Renewals and extensions  

 

  1. Breaking the Lease  

  1. Security Deposit  

  1. Fines and Fees

 

 

 

Moving In 

 

On the day that you move into your home, it is your responsibility to make sure that you check your home and sign the Inventory and Condition Form.  This form must be returned to Jack Biegger Realtors within 7 days after the date on your lease Agreement. This is NOT a form to turn in with the expectation that all items will be fixed. It is to determine the condition at MOVE IN and OUT.  It is also your responsibility to return the Inventory and Condition Form.  If we have not received the form by the 7th day we will presume that there are no issues.  

 

 

Rent Payment 

 

Rent is due on the first of each month.  If rent is not received by the fourth (4th) day of a month, a late fee as outlined in you lease will be charged to your account.  Repeated violations of late payment may be grounds for eviction.   Checks returned by your bank for any reason incur our claim for late fees and a $35.00 return check charge. ______Tenant Initials 

 

 

Utilities 

 

DO NOT EXPECT KEYS WITHOUT PROVIDING US THE CONFIRMATION OF UTILITY TRANSFERS 

Tenant is responsible for changing over the utilities to the tenant’s name as soon as the tenant moves in and utilities should remain in  tenants name for TWO business days after surrendering the property to take move out pictures. 

 

 

HOA  

 

If you are renting a property in a deed restricted or HOA governed community, you are required to abide by the Covenants, Conditions & Restrictions (CC&Rs) and Rules and Regulations (R&Rs) of that HOA. 

You will be responsible for any violations that are not corrected by the deadline given by the HOA. In addition, Jack Biegger Realtors will charge an administrative Fee of $_____  to the tenant for the time spent handling the violation. _______________ Tenant Initials 

Decorating 

Absolutely no painting of interior walls without prior authorization.  Any walls painted without permission is taken into account harm and therefore is considered damaged and the charge to have the walls painted back to their move-in  color will be charged to the tenant. 

 

Lawn Care 

 

 The Tenant is responsible for maintaining the flower beds, and shrubs. In addition, grass is to be kept neatly trimmed. Gutters must be kept clear of debris, leaves, etc. Examine the exterior of the house periodically. Any damage to the yard, including damage to the grass due to lack of watering, will be corrected at your expense  

 

Pets 

 

Absolutely no pets may be kept on the premises unless you have signed a Pet Agreement with Jack Biegger Realtors. This rule also applies to guests when they visit or stay wit you in your home. No one is allowed to bring any unapproved animal onto the premises at any time. Unauthorized pets will result in a $100 fine per day! Failure to remove the pet may result in eviction. ____________ Tenant Initials  

If the property allows for pets and the tenant  has a signed Pet Agreement, the tenant is responsible for pets, flea infestation, any dirt holes, and pet waste left behind. Holes must be filled and waste must be scooped and removed. 

 

Maintenance and Emergencies 

Non-emergency requests will be completed during leasing office business hours, Monday through Friday, excluding holidays. All maintenance requests must be submitted online via your Tenant Portal account.  Always let us know about minor issues before they become major. Routine maintenance / repairs will be performed during normal business hours and you are responsible for arranging access for repair contractors.  

Refrigerators, microwave ovens, water softener/filters, washers, dryers, ceiling fans, and garage door openers are courtesy items and the owner is not obligated to repair should servicing be necessary.  Should one of these items malfunction, the following events may occur: 

 

Tenant may place a work request to repair: owner may or may not repair. 

Owner is not obligated to repair any item mentioned above and may remove the inoperable item 

 

Emergencies 

 

Phone calls will be accepted in case of an emergency at (210) 680-0061. 

Maintenance requests will be handled after hours if they are emergencies.

 

Jack Biegger defines EMERGENCIES as:  

No Heat (when outside temperatures are below 50 degrees)  

No Air Conditioning (when outside temperatures are above 80 degrees)  

A plumbing leak or sewer stoppage which might damage personal belongings or the property.  

Clogged or non-working toilet when there is only one toilet on the property. 

 No electricity (contact the utility company first)  

Any condition that might cause a fire.  

An odor of gas. (contact Gas company first)  

Smoke Detectors 

 

Tenant agrees to test the detectors within five (5) days of move in, and again at least once per week. If the detector is battery powered, Tenant agrees to replace the battery as needed. If, after replacing the battery, the smoke detector does not work, Tenant agrees to inform the Landlord immediately of any malfunction. Upon termination of this tenancy, Landlord will replace all expired or missing smoke detectors and/or batteries at the Tenant's expense.  

Lock Outs 

Keys are provided to you when you take possession of the property. If you lose your keys or accidentally get locked out of the property, call the Property Manager.  There will be a lockout fee up to $25 if this service is provided by your Property Manager or our Administrative Staff.    

____________ Tenant Initials 

 

Pest Control 

It is your responsibility to report any pest infestation within 4 days of possession of the property. If you fail to identify any pest infestation within 4 days then we will proceed as  agreed that the Premises has no infestation of any kind. 

Any removal of roaches, fleas, ants, bed bugs, or critter removal will be at the expense of the Tenant. 

 

Ants can eat away electrical wires near A/C units.  If unit malfunctions because of an ant infestation, the repair to the A/C unit will be at the expense of the tenant.  

 

Tenant Responsibilities 

 

Tenant are responsible for the following 

 

Lighting of pilot lights and furnaces. 

Pulling and cleaning the evaporator coil If the coil clog causing the unit to leak or malfunction and the unit needs to be repaired the tenant will be charged for the repairs.  Clogged evaporator coils can only be caused by not changing the filters monthly 

Resetting of circuit breakers of fuses due to outages  

Unclogging the toilets or drains, or jammed garbage disposals 

Proper septic tank or well maintenance. 

Operating water softener and ensuring salt tank is appropriated filled  

Any damage resulting from forceful entry and or burglary of the property  

Any damage resulting from failure to promptly report water leaks/malfunctions of equipment immediately 

Tightening of screws, nuts, and bolts on hardware not requiring specialized training   

All screen repair and replacements  

All cracked or broken glass repair including mirrors caused by negligence 

Move trash cans out of street visibility on non-trash pick-up days. 

Quarterly Surveys 

 

Landlord will perform an annual survey and/or quarterly surveys at the discretion of the owner. Our Field Representative will call the tenant and schedule a walk-thru of the property and take pictures with a 24 hr. Courtesy notice, but no notice is needed per your lease agreement. 

  

Miscellaneous 

 

Tenant must get owner approval for installation of Satellite dishes, security systems and must be removed when vacating the premises if permission granted.  

Extra copies of the lease agreement, extension, etc, will be a charge of $10.00. 

If the home you are renting has gas you may purchase carbon monoxide detectors to protect you and your family.  The owners are not required to install carbon monoxide detectors.   

 

Moving out 

 

Within 60 days prior to the expiration of the lease, Landlord or Landlord’s representative may place a sign and lockbox with a key on the property to facilitate the showing of the property to prospective allowed.  Declined showing will incur a fine of $35.  If agents cannot access the property because the keyless deadbolt is locked, that will also be a $35 fine.  _________ 

 

The tenant will commercially clean, stain removal (pet treat if applicable) the carpets upon move out and provide a receipt to the property manager along with keys, remotes, etc. 

If the tenant delays right of occupancy due to neglect in cleaning, shampooing carpets, etc, the tenant will be charged a daily rate up until the new tenant can be placed on the property. 

You should also have any required receipts and all keys (including mailbox) ready to return to the Property Manager. RENT IS CHARGED UNTIL ALL KEYS ARE RETURNED. All cleaning must be completed prior to the appointment. Once all personal belongings are removed, carpets must be professionally cleaned prior to final inspection with proof by receipt provided to the Property Manager at move-out. 

It is the responsibility of the tenant to make an appointment with the Property Manager to inspect the property before you process out. This is for your protection as well as ours.   

 

 

Military Clause 

 

IN THE EVENT the Tenant is  a member of the United States Armed Forces on extended active duty and hereafter the Tenant receives permanent change of station orders to depart from the area where the Property is located, or is ordered into military housing, then in any of these events, the Tenant may terminate this lease upon giving thirty (30) days written notice to Jack Biegger Realtors Property Management. The Tenant shall also provide to the Jack Biegger Realtors Property Management a copy of the official orders or a letter signed by the tenant's commanding officer, reflecting the change, which warrants termination under this clause. The Tenant will pay prorated rent for any days (he/she) occupy the dwelling past the first day of the month. The damage/security deposit will be promptly returned to the tenant, provided there are no damages to the premises.  

 

 

Renewals and extensions 

Renewals and extensions

 

 

When a renewal lease is executed, we reserve the right to withdraw/void the renewal lease if your current lease is not in good standing before your renewal term starts. Good standing MAY include, but is not limited to, payment history, and condition of property or lease violations of any kind.  If the tenant decides not to renew the lease the tenant is required  to give written notice of intent to vacate. The Notice to Vacate  must be given 60 days prior to the end of the leaseThis form can be found on our website (www.JackBieggerRealtor.com) or requested from the property manager. Please note, this notice period is the minimum requirement, not the maximum. You may hear from us prior to the notice date about renewing or vacating. 

 

Breaking the Lease 

 

If you should break your lease you will be responsible for all costs incurred in securing a new Tenant. We work diligently to reduce your costs should you break your lease. If you find you have to move before the end of your lease, we will market the property promptly. You must pay a full months rent for every month until a new Tenant is secured. When the new Tenant moves in, your obligation ceases. Forfeiture of your security deposit does not excuse you from other obligations of the lease. You must follow all procedures for marketing, cleaning, and move-out. Following is a list of the most common charges for breaking a lease. These are some, but not all of the possible charges: A re-leasing and/or breaking lease fee Rent until the new lease takes effect. Lawn maintenance (you need to arrange for that before leaving) Utilities (keep them on in your name until notified of a new Tenant) Advertising 

 

Security Deposit 

 

In order to receive a refund of your security deposit upon moving out, you must return the Apartment to its original condition.  Se attached Security Deposit Addendum.   

 

 

Fines and Fees 

 

 

ALL FINES AND FEES DUE WITHIN 5 DAYS OF RECEIPT  

 

Any change in the lease.............................................................$100 processing fee  

 

Extra Copies.............................................................................. $10.00 

 

Declined showing ......................................................................   $35.00 

 

Any legal action started against you........................................... $100 due to eviction 

 

Damages ....................................................................................Actual cost  

 

Delinquent rent ..........................................................................5% for late RENT 

 

Keys ...................................................................................... lost $10 to $50 fee and/or cost of 

..................................................................................................... rekeying Keys

  

Lockouts during Business hours ..................................................$25 fee 

 

 Lockouts after Business hours/weekends ....................................$50  

 

NSF (Non-sufficient Funds) ......................................................... $30 fee or actual bank charge

  

Pet UNAUTHORIZED ................................................................. $100 PER Day PER Pet  

 

........................................................................................................  and possible eviction  

 

Smoke detector .............................................................................. disarming $100 fine  

 

By signing below you agree to all the terms and conditions set forth above.

 

 

___________________________________________________________

Tenant Printed Name

 

___________________________________________________________

Tenant Signature

 

 

___________________________________________________________

Tenant Printed Name

 

___________________________________________________________

Tenant Signature

 

 

Date _______________________________________________________