THE COMPASS FIRST QUARTER 2014 Photo Credit: Dennis and Justin Stock DRIVEN TO SERVE FAST TRACK REFERRALS WHAT YOU MAY NOT KNOW ABOUT TA/PETRO TOTES AND TANKERS
THE COMPASS  FIRST QUARTER 2014  Photo Credit  Dennis and Justin Stock  DRIVEN TO SERVE FAST TRACK REFERRALS  WHAT YOU MAY...
GOOD READS SAFETY TOTES AND TANKERS A tanker endorsement update KEEPING YOUR PERSONAL INFORMATION PERSONAL It’s important to keep yourself safe and secure, so you can make the most of your online experience. SHOULDER, ELBOW & WRIST INJURIES, OUCH! These injuries can be terribly painful and cause work to be very uncomfortable. 08 HUMAN RESOURCES 8 STEPS TO AVOID HEART DISEASE In transportation, heart disease is the number two health epidemic behind obesity, but no one can deny that they are related. 10 12 15 16 RECOGNITION 04 05 06 FIRST QUARTER STAR AWARD Thanking employees for taking care of business like no body’s business - going above and beyond. ANNIVERSARIES Recognizing the magic behind the walls of Quest Global. WHO’S THAT? Stop on by , say “Hello” and welcome our newest Quest Global family members to the team. RECRUITING 08 FAST TRACK REFERRALS Getting your money faster. February 3rd - June 30th, 2014 12
GOOD READS SAFETY TOTES AND TANKERS A tanker endorsement update  KEEPING YOUR PERSONAL INFORMATION PERSONAL It   s importa...
A tool to communicate directions to its possessor - The Compass. With it, you hold the knowledge of what is going on in our company. Without it, you might be aimed directionless into the unknown. EDITOR DESIGNER 20 Chris Champion CJ Gurney CONTRIBUTORS Johanna Denton Julie Weinbloom Rebecca Overton Melanie Hitchcock Brandy Hannah James Vogler Gail Romine CUSTOMER SERVICE 18 ALL ABOUT LOAD PLANNING What do they do all day? MAINTENANCE 20 22 WHAT YOU MAY NOT KNOW ABOUT TA/PETRO The TA offers our team members the most efficient and effective way to get their equipment services and issues solved while anywhere on the road. WELLNESS THE ROAD TO WELLNESS Dodging the sugar! 22 Our Company Newsletter is the voice of our organization - the best place to learn what is going on within the company. It is created to educate, inform and, at times, entertain. It will be an ever evolving piece of communication as we evaluate what content makes for the best read. Who wants to be bored while reading good news? No thank you! We want you to anxiously await our quarterly issues - you are the customer, our Quest Global family. This Newsletter is for you!
A tool to communicate directions to its possessor - The Compass. With it, you hold the knowledge of what is going on in ou...
4 | FIRST QUARTER | THE COMPASS BO AND MARILEE LOFTON First Quarter 2014 Star Winner Bo and Marilee have been working with our team since the beginning of the year. They are the deserving recipients of our first quarter Star Award because of their desire to help others. They take care of those around them and such acts help us all. We are thrilled at their choice to be part of our exceptional team. “Thank you for going well above expectations and assisting someone involved in an accident by extinguishing the flames from their vehicle. Not only did you represent our company in the best way possible, you represented humanity in the best way possible – assisting those in need. Thank you again!”
4   FIRST QUARTER   THE COMPASS  BO AND MARILEE LOFTON First Quarter 2014 Star Winner Bo and Marilee have been working wit...
THE COMPASS | FIRST QUARTER | 5 1ST QUARTER ANNIVERSARIES 9 YEAR 8 YEAR 7 YEAR 6 YEAR 5 YEAR 4 YEAR Jeffrey Turner Allan Gage Mary Guenther Grady Seabolt 3 YEAR Eric Bennett Charles Swindall Norma Avery Jack Winkelman Edmund Chilcote Bradley Daniels Janie Mason Melba O’Brien Richard Fulmer Wesley Akers Richard Denton Jo Denton Bill Reed Jennifer Meirndorf Randy Meirndorf Travis White Weston Blalock Walter Stubbs Robin Stevenson William Stevenson 2 YEAR Jasmine Mays Stella Spedden Billie Usher Renee Lamb Lee Neal Dominic Wilson James Vogler Emmitt Kirby Thomas Rodgers 1 YEAR Danny Chambers Kristi Chambers Charles Delisi Denise Gaylord James Jenkins Gary Jermalowicz Thomas Mitchell Dale Schultz Marion Schultz James Clayton, Jr. Rhonda Batts Karl Rafferty Michele Rafferty William Scott Rebecca Clark Rebecca Scott Robert Scott Juan Zuniga-Ruiz Debbie Goodrich Corey Eidenier Kimberly Martin Harold Scott Johnny Boring Michal Calbert Gordon Wilson Adam Reutter Everette Fish Lloyd Stebbins Michael Young Donald Dye, Jr. Joyce Dye Junetta Cole-Stebbins George Cory V Paul Norman Phillip Hunter Kathy Woolhiser Jeannette Fulmer Jodi Faccadio John Faccadio Jr Andrew Clemons, Jr. Pamela Harmon THE DIFFERENCE YOU MAKE IS NOTHING SHORT OF LEGENDARY
THE COMPASS   FIRST QUARTER   5  1ST QUARTER ANNIVERSARIES 9 YEAR  8 YEAR  7 YEAR  6 YEAR  5 YEAR  4 YEAR  Jeffrey Turner ...
6 | FIRST QUARTER | THE COMPASS WHO’S THAT? MEET OUR NEW QUEST GLOBAL FAMILY MEMBERS Angie Amos Customer Service Rep Kimberly Callihan Customer Service Rep Sabrina Brown Primary Driver Manager Angie has been in customer service for the past 10 years of her career – making a mark where she can. She is new to the transportation industry, but excited about the challenges. During her time away from the office, she enjoys spending time with her family and bettering herself. Kimberly has been in customer service for 21 years with 14 of those being in transportation. Her experience ranges from air freight (international air/ ocean) to truck brokerage. She enjoys reading, crafts, cooking and yard work. Sabrina has been involved with customer service for the past 15 years. She is new to transportation, but knows that every employee is also a customer and deserves great service. During her free time, she likes to watch movies and read. Fun Fact: She went to high school with Chris Tucker. Heather Lipkins Customer Service Rep Elizabeth Sanders Customer Service Rep Gary Tate Night Shift Driver Manager Heather has been in customer service for six years and most of it in transportation. In her time away, she enjoys spending time with her grandchildren and coaching youth sports. Elizabeth is new to transportation, but is enjoying the fast pace. During time away from the hectic day-to-day, she enjoys time with her four children and their extra curricular activities (ages 18,11,11, and 2, and the two 11 year olds are not twins)! Gary has been in transportation/ logistics since 1979. His family is also heavily involved in transportation. He enjoys riding his motorcycle and ATV’ing during off time. Fun Fact: His nickname is “tater.”
6   FIRST QUARTER   THE COMPASS  WHO   S THAT   MEET OUR NEW QUEST GLOBAL FAMILY MEMBERS  Angie Amos Customer Service Rep ...
THE COMPASS | FIRST QUARTER | 7 Ed Culverhouse Primary Driver Manager Ed has been in the transportation industry for six years, but before making the move, he was involved with dispatching for emergency services. During his time away from work, he enjoys spending time with his son and gardening. Carissa Serviss HR Generalist Carissa has been in human resources for 6 years. Before moving to HR, she worked in driver payroll and load planning. During time at home, she enjoys cooking and spending time with family – her husband, three children and two dogs. She also teaches ballet on the side. Marcus Elzey Primary Driver Manager Angela Martin Primary Driver Manager Dale Carroll OTR Repair Specialist Marcus has been in customer service for four years. He is new to the transportation industry, but is familiar with it due to family involvement. He enjoys spending time with his family and community when not working. Fun Fact: He plays with gospel and country music acts on occasion. Angela has been working in customer service for 20 years and has worked with her father in transportation for the past five years. She has three boys and enjoys running, scrapbooking and reading during her time away from the desk. Dale has been in transportation maintenance for 15 years and brings a truckload of experience to the team. While away from the desk, he likes to relax, read and play golf. Brian Craig Shop Generalist Jamison Hardin Shop Generalist Devin White Shop Generalist Brian has been working in transportation for six months – a relative newbie. During free time, he really enjoys fishing and other outdoor activities. Jamison has been in transportation for 15 years. While away from the shop, he enjoys riding his motorcycle and building cars and motorcycles. Devin has been in the business for three years, but is somewhat new to our area of transportation. During time away from the shop, he enjoys riding his motorcycle and hanging out at the lake.
THE COMPASS   FIRST QUARTER   7 Ed Culverhouse Primary Driver Manager Ed has been in the transportation industry for six y...
8 | FIRST QUARTER | THE COMPASS FAST TRACK REFERRALS GETTING YOUR MONEY FASTER FEBRUARY 3RD - JUNE 30TH, 2014 Thanks to all of the hard work and support of our team members, we are growing! Our customers continually want our teams delivering their freight, and 30 new tractors have arrived as additions to our fleet. We know our team members are happier when they can depend on others to do things the right way, so we would like to put the power in your hands and ask you to do the interviewing for us. Simply refer other quality teams and we will begin paying you – faster than ever. Check out this payment schedule: $500.00 after your team referral completes the last day of orientation $500.00 after your team referral completes 90 days of employment $750.00 after your team referral completes 180 days of employment $750.00 after your team referral completes 270 days of employment - Referrals must record your name on their paperwork day one of orientation. - QG RECRUITING
8   FIRST QUARTER   THE COMPASS  FAST TRACK REFERRALS  GETTING YOUR MONEY FASTER FEBRUARY 3RD - JUNE 30TH, 2014  Thanks to...
THE COMPASS | FIRST QUARTER | 9 IS THERE SOMETHING HOLDING YOU BACK FROM GETTING A HAZMAT ENDORSEMENT? LET’S MAKE A DEAL. YOU GET ENDORSED, WE PAY FOR IT. See page 10 or contact your Driver Manager for more details.
THE COMPASS   FIRST QUARTER   9  IS THERE SOMETHING HOLDING YOU BACK FROM GETTING A HAZMAT ENDORSEMENT   LET   S MAKE A DE...
10 | FIRST QUARTER | THE COMPASS TOTES AND TANKERS A TANKER ENDORSEMENT UPDATE The Federal Motor Carrier Safety Administration (FMCSA) has proposed that the legal definition of a tank vehicle be changed to include any vehicle designed to transport any liquid or gaseous material in tanks that are rated at more than 119 gallons each and make up a total of 1,000 gallons or more of the freight. The new regulations for the Tanker endorsement will go in effect beginning July 8th 2014. A driver hauling intermediate bulk containers (IBC’s or totes as they are affectionately called) can be required to have a Tanker Endorsement (T) on their CDL. We are encouraging all of our drivers with a HAZMAT endorsement on their CDL to please have the tanker endorsement added to their license by July 1st, 2014. Having the tanker endorsement will allow you to haul any HAZMAT load without any questions. Example 1: You are hauling 18 – 55 gallon drums of liquid. You are not considered a tank vehicle because each container is less than 119 gallons. Example 2: You are hauling containers rated at 120 gallons or more and the total gallons of those containers is greater than 1,000 gallons (about 9 containers in this example). You are considered a tank vehicle and must have a tanker endorsement on your CDL. Due to the types of HAZMAT freight our customers trust us to be able to haul for them (about 98% of it falls into the tanker category), many have determined that any carrier hauling their HAZMAT freight must supply them with only HAZMAT drivers with tanker endorsements no later than July 1st, 2014. To make sure we continue to service our customers and offer the best available miles to our teams, we are initiating a program so that each of our drivers possessing a HAZMAT endorsement can meet this deadline. Each driver possessing a HAZMAT endorsement must obtain a tanker endorsement by July 1st, 2014 if they have not already done so. We would also like to take this time to encourage all of our non-HAZMAT drivers to obtain their HAZMAT and Tanker endorsements if they have not already done so. Are you a new employee? All new employees who obtain their HAZMAT and Tanker endorsement within the first 60 days of employment will receive a cost reimbursement up to $150.00. Receipts must be submitted to the Payroll department for processing.
10   FIRST QUARTER   THE COMPASS  TOTES AND TANKERS  A TANKER ENDORSEMENT UPDATE  The Federal Motor Carrier Safety Adminis...
THE COMPASS | FIRST QUARTER | 11 All new employees who hold a HAZMAT endorsement and who decide to obtain a Tanker endorsement within the first 60 days of employment will receive a cost reimbursement up to the cost of the endorsement (usually $5.00). Receipts must be submitted to the Payroll department. Are you an existing employee without a HAZMAT endorsement? All existing employees who do not hold a HAZMAT endorsement and who decide to obtain a HAZMAT endorsement and Tanker endorsement by July 1st, 2014 will receive a cost reimbursement up to $150.00. Receipts must be submitted to the Payroll department for processing. Again, this is completely optional. Are you an existing employee with a HAZMAT endorsement? All existing employees who hold a HAZMAT endorsement and who decide to obtain a Tanker endorsement by July 1st, 2014 will receive a cost reimbursement up to the cost of the endorsement (usually $5.00). Receipts must be submitted to the Payroll department for processing. Are you an existing employee with a HAZMAT and Tanker endorsement? All existing employees who hold a HAZMAT endorsement and Tanker endorsement who received either endorsement since January 1st, 2014 will receive a cost reimbursement up to $150.00. (Note: HAZMAT endorsements can only be reimbursed once the Tanker endorsement has also been added. Tanker endorsements can be reimbursed apart from HAZMAT endorsements.) Receipts must be submitted to the Payroll department for processing no later than July 1st, 2014. What does this all mean? Due to FMCSA regulations and customer requirements, drivers who do not obtain a Tanker endorsement to accompany their HAZMAT endorsement will not be eligible for the HAZMAT bonus. We offer this reimbursement program in order to ease any financial burden this requirement may place on you and your family as well as encourage you to obtain more earning potential. Drivers with HAZMAT endorsements typically earn 10-20% than those without endorsements. (Note: Both team members must have a HAZMAT and Tanker endorsement to obtain the HAZMAT bonus.) QG SAFETY
THE COMPASS   FIRST QUARTER   11  All new employees who hold a HAZMAT endorsement and who decide to obtain a Tanker endors...
12 | FIRST QUARTER | THE COMPASS KEEPING YOUR PERSONAL INFORMATION PERSONAL With the recent breach in customer information security at some large retailers, it is important to understand the risks and protect your personal information as much as you can. Just like you would protect your pocketbook or wallet while you were out shopping at stores, you should protect yourself online while shopping or surfing. The Internet offers so many opportunities for exposure. It’s important to keep yourself safe and secure, so you can make the most of your online experience. There are many different types of cyber-crime. A cyber-criminal might try to gain access to your information – like your account passwords, banking details or social security number. They might do this by installing malware on your computer, trying to hack into your account, or tricking you into giving them the information. These are a few ways cyber-criminals get your personal information, so that they might steal from you, impersonate you or even sell your details to the highest bidder. A cyber-criminal might also try to use the Internet to scam you, by selling you fake goods or by making you do things that cost you money. Whether you’re a new Internet user or an expert, the tips and tools here are to help you navigate the web safely and securely and are just simply good to know. Google gives us following advice and tips on staying the and secure. safe
12   FIRST QUARTER   THE COMPASS  KEEPING YOUR PERSONAL INFORMATION PERSONAL With the recent breach in customer informatio...
THE COMPASS | FIRST QUARTER | 13 1. Never give out personal contact information. Addresses and phone numbers could help potential burglars or stalkers locate you much more easily. Identity theft is made simpler by every piece of information a thief can obtain. 2. Financial Information - Do not post pictures of checks or credit cards. Do not post account numbers, or even the name of your bank or credit card companies. Do not make comments about your finances, even in general. post it. Others can share your status or photos, or save them and send to whomever they choose. Complaints about work or other people are likely to get back to your employer or the other person, and that can hurt your job or your social life. If you have any doubts about whether a comment or photo is appropriate for public viewing, it is best to not post it. The following are ways to try to stay ahead of those that would like to take your information. Protect Your Identity - Don’t use lazy passwords. Choosing 3. Password or password password or 1234 is like putting hints - Do not post your a luggage lock on the front door password to Facebook or of your house. People will be able to any other accounts. Do to guess it and hack into your not post information that account. Instead, come up with could give information about a longer password that contains your password hints. Some both letters and numbers/ common ones include your characters, preferably one that mother’s maiden name, your references something significant first pet’s name, the name of only to you. Never use the same the street you grew up on, password for different accounts. or the city in which you were If you don’t want to come up born. with and keep track of dozens of different passwords, come up 4. When you will be away from with a base password and tack a home - Do not post comments logical modifier onto it for each about going out of town for account, example on Amazon, use the night or week or, as OTR amzns1rbubb735; on Gmail, use drivers, don’t comment about gmails1rbubb735. your load or trip information. It will give others an idea Keep your eyes peeled for of when your house will be online scams - Beware of spoof empty. Do not post photos email claiming to be from eBay, while on vacation, as again, PayPal, or a bank or a company potential burglars will be able you trust asking for personal or to tell they have time to pay sensitive information. This is called your home an unwanted visit. phishing. The e-mail may inform Consider avoiding “checking you that there is a problem with in” to places, as this is also a your account/password. There record of when you aren’t may be a link to click inside. home. Forward any of these e-mails to the company it claims to be sent 5. Anything you don’t want from. They will confirm whether others to share or know the e-mail you received was real should not be posted or or not. Also, bear in mind that written about online. If you e-mail programs like Yahoo!, MSN, don’t want everyone to know about something, do not Hotmail and Gmail will never ask you for your e-mail password. Protect Your Connection - Make sure you are using (and regularly updating) an anti-virus program, an anti-spyware program, and a firewall. Always check for secure transaction info - The best companies will have many security devices in place. You may see a gold lock at the bottom of the page to indicate a secure site. When giving any bank details or other information, make sure the connection is secure (URL’s like this begin with https:// instead of http://) and the site is trustworthy. Never open e-mail attachments from strangers - Some junk e-mails may contain viruses or spyware that can harm your computer. Give up your account if it has been compromised after you backup what you can save. Inform your bank, job and others of these changes, immediately. You will probably have to change all the passwords or account numbers immediately (if it was ever in your email). Report the problem to your email provider. If your computer has been hacked through the internet then all your information may have been compromised. Update your virus protection software and remove the virus. If important documents and information have been stolen or compromised, inform your bank or job accordingly. Report any crime to the police. Remember online access is convenient for us and we love to use it. Always use common sense and if it’s too good to believe, don’t do it. Stay safe, keep your information secure and have fun! QG SAFETY
THE COMPASS   FIRST QUARTER   13 1.  Never give out personal contact information. Addresses and phone numbers could help p...
14 | FIRST QUARTER | THE COMPASS Sometimes... you just have to tap it. Download our official app
14   FIRST QUARTER   THE COMPASS  Sometimes... you just have to tap it.  Download our official app
THE COMPASS | FIRST QUARTER | 15 SHOULDER, ELBOW AND WRIST INJURIES, OUCH! Shoulder, elbow and wrist injuries (often referred to as upper extremity injuries) are common among professional truck drivers. These injuries can be terribly painful and cause work to be very uncomfortable. There are many activities that can cause truck drivers to suffer shoulder, elbow and wrist injuries if not performed correctly or with caution, such as pulling the fifth wheel pin, lifting the engine hood or even cranking the landing gear. Truck drivers are likely to engage in some, if not all, of these activities every day. You should exercise to help maintain a healthy body. Keeping physically fit with a program of exercising, stretching and strengthening all body parts can help prevent injuries. The fifth wheel pin is a common cause of shoulder, elbow and wrist injuries in truck drivers. To disengage the tractor from the trailer, the driver must lean underneath the trailer on top of the drives and pull up and outward on the pin. Sometimes the pin can be extremely difficult to remove, and doing so puts the driver in an awkward position. Don’t keep pulling if it doesn’t release easily. Use a fifth wheel release extender bar to make this task easier. Also, report any issues you have pulling a fifth wheel pin to the shop (Ext. 204). Lifting the engine hood is another common task for drivers. The engine hood of a tractor is high off the ground and heavy. The driver stands on the front bumper and leans his/her body weight on the handle. Naturally, this puts strain on the upper extremities. Use caution when performing this task and ask for help if you need it. The hand crank of the landing gear is used to lower or raise the trailer. Sometimes it is hard to crank if bolts are missing or some type of damage has occurred causing the landing gear to be bent. Do not try to force the crank to turn. If you see any damage, report it to the OTR Repair department (Ext. 208) immediately for repair. Don’t forget, sliding tandems and opening/closing trailer doors can also be risky. Don’t pull or push with one hand. Use two hands to distribute the weight impact to your body. One of the most common causes of upperextremity injuries to truck drivers is slipping on the truck step and grabbing the hand bar to break a fall. As a truck driver, you repeatedly enter and exit your cab, and that can be just as dangerous as any other task you have. Remember to never jump out of your truck. This puts a great amount of stress and pressure on your joints. Always use three points of contact when entering and exiting your truck. In cold weather, check for ice on steps before entering or exiting. During rain and snow, the steps will be slippery. The dangers of driving a truck cannot be eliminated, but there are steps that can be taken to reduce the risk injuries and limit the severity of the injuries when they do occur. The first step is to be aware of the activities that commonly cause these types of injuries. Limit the activities to the extent you can, and when it is necessary to do these activities, make sure you use caution. Don’t try to force something to move or work. We need to work with each other to identify unsafe actions and work toward eliminating these actions. Remember, in order to remain safe and injury free, you must practice safe work habits. It’s your body, let’s work together to keep it safe, healthy and injury free! QG SAFETY
THE COMPASS   FIRST QUARTER   15  SHOULDER, ELBOW AND WRIST INJURIES, OUCH  Shoulder, elbow and wrist injuries  often refe...
16 | FIRST QUARTER | THE COMPASS 8 STEPS TO AVOID HEART DISEASE February was National Heart Disease Awareness month. Though it may pass with little fanfare in some places, we recognized it around the terminal by wearing red on Fridays. Unfortunately, many people forget about the prevalence of heart disease throughout many other parts of the year. In transportation, heart disease is the number two health epidemic behind obesity, but no one can deny that they are related. Heart attacks are a health complication that can stem directly from obesity. Obviously you don’t have to be overweight to have a heart attack, but not maintaining a healthy lifestyle can certainly increase your chances of suffering from one. Know the signs of heart attacks. Chest discomfort/pressure, pain in the arms, back, neck, jaw, or stomach, shortness of breath, cold sweats, nausea, and light headedness are all warnings of a heart attack. If you’re experiencing any of these, call 911 pronto. Prevent heart attacks from the get-go by following most or some of the following eight tips. Modified from an article by Gordon A. Ewy, MD, director emeritus of the University of Arizona Sarver Heart Center
16   FIRST QUARTER   THE COMPASS  8 STEPS TO AVOID HEART DISEASE February was National Heart Disease Awareness month. Thou...
THE COMPASS | FIRST QUARTER | 17 1. Take responsibility for your health. Cardiovascular disease is the major cause of death in America, accounting for 34% of deaths, many suddenly and almost all of them premature. If you have diabetes, your risk increases dramatically. The best prevention against heart disease and stroke is to understand the risks and treatment options. The greatest risk is ignorance or misinformation. 2. Know your risks. The most influential risk factor for cardiovascular disease is age – the older you are, the greater your risk. The second is your genetic make-up. “A good family history is a poor man’s gene test.” We have long known that if your parents, grandparents, or other relatives were afflicted with or died of heart disease, diabetes or stroke, your risk is much greater. 3. Don’t smoke or expose yourself to secondhand smoke. The evidence is overwhelming that cigarette smoking and second-hand exposure to smoke increases the risks of heart disease, lung disease, peripheral vascular disease and stroke. 4. Maintain a healthy blood pressure. High blood pressure, called hypertension, is known as “the silent killer” as it goes without symptoms in most individuals. High blood pressure causes wear and tear of the delicate inner lining of your blood vessels. The higher your blood pressure the greater your risk. The risk begins to increase from a pressure of 115/70 mmHg and doubles for each 10 mmHg increase in systolic (the larger number) and 5 mmHg increase in the diastolic (the smaller number). Heredity and increasing age raise the risks. Measuring blood pressures at home reflects more accurately your risk than having the blood pressure taken at a physician’s office. It is worth the investment to get a cuffmeter. 5. Monitor your cholesterol (blood lipids). Abnormal or high blood lipids (fats) are a major contributor to cardiovascular disease. Your blood lipids include the LDL (bad cholesterol; remember as “Lousy cholesterol”), HDL (good cholesterol; remember as “Healthy cholesterol”) and triglycerides. The lower your LDL and the higher your HDL, the better your prognosis. The amount of cholesterol in your blood is determined mainly by three factors: the amount produced by the liver (this is largely genetic), the amount absorbed from the intestinal tract (some from what you eat, but a lot more from cholesterol produced by the liver and excreted into the digestive tract) and, finally, age – your cholesterol increases with age. If you are at risk, medication is almost always necessary to lower the LDL or to raise your HDL. The ideal ratio of total cholesterol divided by HDL cholesterol is 3.0. If higher, you might need diet as therapy. 6. Limit your calories. Fad diets do not work. If any of them did, we all would be on THAT one, wouldn’t we? The obesity rate in Americans is alarming, contributing to a near epidemic of diabetes, which is a cardiovascular disease. If you have diabetes, your risk is the same as someone who already had a heart attack. Obesity is caused by consuming more calories than your body burns. Abdominal obesity is the major risk. Portion sizes and the amount of sugars in the American diet have dramatically increased over the past few decades. At the same time, the daily amount of exercise has been decreasing. It is good advice to “drink slim” (water, tea, coffee). Use portion control before you start eating and push away from the table before you are “full.” 7. Make exercise a daily habit. The lack of exercise is contributing to the obesity epidemic in Americans. Studies indicate that walking two miles a day is optimal for overall health, and those two miles of walking do not have to be done all at once. Exercise does more than burn calories; it also activates genes that are beneficial to health in other ways. Plus, exercise is one of the best treatments for depression and anxiety; however, exercise alone cannot control or reduce your weight – you must also modify your diet. 8. Reduce stress. Stress contributes to cardiovascular disease and, if severe, can cause a heart attack or sudden death. There are plenty of options that help reduce stress, such as regular exercise, adequate sleep, striving for a good marriage, laughing, volunteering or attending religious services. Watching TV generally does not relieve, but can aggravate stress. Also, try to avoid situations and people who make you anxious or angry. HUMAN RESOURCES
THE COMPASS   FIRST QUARTER   17 1.  Take responsibility for your health. Cardiovascular disease is the major cause of dea...
18 | FIRST QUARTER | THE COMPASS ALL ABOUT LOAD PLANNING WHAT DO THEY DO ALL DAY? Sometimes, load planning can be a bit of a mystery. These individuals known as Load Planners spend their entire day dishing out loads and connecting the dots. Many don’t understand all that goes into this position and why accurate information is so important, so the best way to explain it is… Have you ever sat down with a challenging, tedious, 5000 piece puzzle that takes hours and hours to put together? If so, then you should be able to relate to the job of a Load Planner. They are master puzzle solvers! The pieces spread out on the table are hours of service, home time requests, driver illnesses, truck breakdowns, drivers’ personal needs, truck preventative maintenance services, deadhead miles, miles for the month, contractual obligations, projected time of arrivals (PTA’s), expected time of arrivals (ETA’s), committed loads, and those smoking hot loads that we sometimes squeeze in because we love being the hero that saves our customer’s day. Daily, Load Planners depend on the Driver Managers to provide accurate information on the CUSTOMER SERVICE drivers’ needs and situations, so they know how many truck pieces are in the puzzle. The Planners also depend on customers to provide their load numbers, the Customer Service Representatives to enter the loads accurately and timely in the system, and the Sales department to provide current contractual obligations on each customer in order to know how many customer pieces are in the puzzle. After the planners have gathered all the pieces, they are ready to start putting the puzzle together. Easy, breezy right? No way! It is an extremely challenging job because while putting together the puzzle, the pieces change. Just when the puzzle is almost complete, PTA’s change, loads cancel, new breakdowns occur. Tough job? You bet! To make certain our customers are satisfied and our drivers’ have the ability to thrive in their careers here at Quest Global, we have a group of the most qualified, experienced, professional, puzzle mastering Load Planners you will find in the transportation industry today. They are here to help and take pride in a job well done at the end of each of their days.
18   FIRST QUARTER   THE COMPASS  ALL ABOUT LOAD PLANNING WHAT DO THEY DO ALL DAY   Sometimes, load planning can be a bit ...
Join us in the winner's circle and be a part of our growing Team! New 2014 tractors arriving Fur kids always welcome Unlimited Home Time Tired of dealingdealing with a tricky but likeon bonus, tricky sign on Tired of with a from day one, bonus, don’t need to.cash? sign extra We pay more per mile so you but like extra cash? We pay more per mile from day one, so you Want the potential to earn Monthly bonuses and get paid for your performance? don’t need to. Gotcha covered! Want the potential What else can we do for you? to earn Monthly bonuses for yoursteady miles year round • Lots of performance? Gotcha covered! • HazMat Teams earn bonus on ALL paid miles driven • Medical, Dental, we do Insurance, What else canVision, Lifefor you? 401(k) • Get attention driving one of the best looking fleets • • • • and get paid Lots of steady miles year round HazMat Teams earn bonus on ALL miles driven Medical, Dental, Vision, Life Insurance, 401(k) Join our Team! Call: 800-676-1777 x246 or Apply at best looking Get attention driving one of thedrive4quest.com fleets
Join us in the winner s circle and be a part of our growing Team   New 2014 tractors arriving  Fur kids always welcome  Un...
20 | FIRST QUARTER | THE COMPASS WHAT YOU MAY NOT KNOW ABOUT TA/PETRO You may ask why we use the Travel Centers of America/Petro rather than any other service center. The TA offers our team members the most efficient and effective way to get their equipment services and issues solved while anywhere on the road. They usually stock the numerous filters our equipment requires and we can call ahead and attempt to make an appointment (time permitting). The TA/Petro also offers some great services for our team members. Their locations offer the Ultra One card. This membership rewards card allows those getting a preventative maintenance service at any location to receive points and free showers (they expire after 10 days, so use ‘em or lose ‘em). As a “WOW” bonus on your birthday, they will also offer you a free dessert with the Ultra One card! See a representative at any location to sign up. Throughout the year, TA/Petro also does many giveaways to say “thank you” to their loyal customers – you. At various times, they offer free hats, gloves and other promotional items. Some locations even offer a free meal while you wait on your PM service. Photo Credit: Gene Yell and Margaret DuSold Need to get in contact with the Maintenance Department? If you need tires, a windshield, brakes, or a minor repair and you are coming to the yard, call our Shop at extension 204. If you need a PM service, or an over-the-counter sale for wipers, washer fluid, coolant, oil, etc., call our OTR Service Department at extension 244. If you are traveling over-the-road and need any type of tractor repair, tire repair, or trailer repair, call our OTR Repair Department at extension 208. When calling into any of these and the phone is not answered, please leave a voicemail, as this person is most likely on the phone handling another issue. Please remember, anytime you need to go to a TA/Petro location, Freightliner dealership, Wabash dealership, or Thermo King dealership, we will need the following: • miles • reefer hours • hub mileage MAINTENANCE
20   FIRST QUARTER   THE COMPASS  WHAT YOU MAY NOT KNOW ABOUT TA PETRO You may ask why we use the Travel Centers of Americ...
MY RIG ROCKS! PHOTO CONTEST THE RULES To keep it fair all submitted photos must have been taken with a mobile device such as a phone or tablet. Photos taken with DSLR cameras will be disqualified. Our resident “Shutterbug” will check the embedded data of the original file to verify a mobile device has been used. No Photoshop, Lightroom, or other external editing programs are to be used. If you have external lens accessories such as an Olloclip or other snap-on lens, you are more than welcome to use them. You can submit as many photos as you’d like, but remember, this is a contest, so make sure you submit your best work! Image requirements: JPEG at 300 DPI or higher, please make sure your file size is 5mb or larger. IMAGE REQUIREMENTS JPEG at 300 DPI or higher, please make sure your file size is 5mb or larger JUDGING CRITERIA Creativity, photographic quality, effectiveness and description. PRIZES TWO WAYS TO ENTER PRINT EXPOSURE: Image and photo credit featured in an article via The Compass, a Quest Global publication. DIGITAL MAGAZINE EXPOSURE: Image and photo credit featured in The Compass via the Quest Global website. ONLINE EXPOSURE: Image used as the cover photo on our Quest Global Facebook page. Please include your name(s), location of shot and truck number for proper credit. Submit your entries directly to our Facebook page https://www.facebook.com/QuestGlobalInc or email directly to creativeservices@questglobal.net Legal Stuff: By submitting images entrants grant permission to Quest Global, Inc. to use your submitted photographs as royalty-free, worldwide, perpetual, non-exclusive license to display, distribute, reproduce and create derivative works of the entries, in whole or in part, in any media now existing or subsequently developed, for any internal and external marketing and advertising purposes which includes print, web and digital usage. Published images by Quest Global, Inc will receive proper credit.
MY RIG ROCKS  PHOTO CONTEST  THE RULES To keep it fair all submitted photos must have been taken with a mobile device such...
22 | FIRST QUARTER | THE COMPASS THE ROAD TO WELLNESS Dodging the Sugar It’s delicious, versatile, fun, everywhere, addictive, legal and killing us – sugar. To many, no breakfast is complete without a pastry, sweetened cereal (hot or cold) or a couple packets of sweet crystals in the morning mug. Many of those people continue on to a savory lunch complete with soda, sweetened tea or lemonade. Would any dinner truly be complete without a proper after-dinner treat or even full-on dessert? Some say, “No.” Lets not forget about the snacks that often look like a dessert out of proper dinning order. The infamous honey-bun is a best seller in vending machines nationwide. Each day we are surrounded by one of the most potent, effective and sly killers. In recent studies, many small mammals have been shown to prefer eating sugar to cocaine use. Yes; you read correctly. Please do not test this yourself. No matter the intensity, sugar is addictive at some level to almost everyone. How many addictive substances do you know of that are actually good for your well-being? The effects of sugar are well known, yet they have become so commonplace that we look them over and attribute the issues to other, more villainous agents. Here are some commonly and uncommonly known effects of sugar. 1. Damages your heart Recent research shows that excess sugar (more than nine tablespoons per day) can increase overall heart disease risk resulting in heart failure. About half of people diagnosed with heart failure die within five years. 2. Promotes belly fat Belly fat and visceral fat (fat around the organs) is directly linked to increased fructose intake. Fat around the trunk area is the most dangerous type in terms of heart and organ diseases. 3. It is the true silent killer Why the silent killer? Because it all happens without symptoms or warning bells. If you’ve gained weight in the past year and can’t quite figure out why, perhaps you should look at how much fructose and other sugars you’re feeding your body. 4. Linked to cancer production and may effect cancer survival Many studies have found that connections exist between excess sugar intake and cancer cell production. Sugar intake has also been linked to lowered survival rates for both breast cancer and colon cancer patients.
22   FIRST QUARTER   THE COMPASS  THE ROAD TO WELLNESS Dodging the Sugar  It   s delicious, versatile, fun, everywhere, ad...
THE COMPASS | FIRST QUARTER | 23 Four Tips for Reducing Sugar Now 1. on’t drink liquid candy – Soda is basically D that – liquid candy. Most Americans think of soda as a beverage, and most Americans are overweight. Think of soda as a special treat rather than a daily occurrence, and you will enjoy it even more and avoid all of those empty calories. 5. Hides in many everyday “non-sugar” foods While many strive to avoid the “normal” sugary culprits (candy, cookies, cake, etc.), they often are surprised when they discover some of their favorite foods also contain lots of sugar. Examples include tomato sauce, fat free dressing, tonic water, marinades, crackers and even bread. 6. Makes us overweight While you may be aware that too many calories from any source will be stored as fat if not burned, what you may not connect is that the lack of other nutrients in sugar actually makes it much easier to eat gobs of it with no physical effects to warn us of the danger that lurks. Foods rich in fiber, fat and protein all have been associated with increased fullness. Sugar will give you the calories, but not the feeling that you’ve had enough. Suggested read: Suicide by Sugar by Nancy Appleton 2. o black and never go back – Resolve to G drink your coffee and tea without sugar and milk. This small change can save you several sweet teaspoons every day, and you will most likely find that you do not miss it. Besides, ordering a straight-up coffee is cooler (and cheaper) than ordering a triple-no-fat half-caramel grande whatever with whip and drizzle. Don’t let your daily caffeine requirement become a crutch for added sugars. 3. atch your breakfast – Deep-fried dough W topped with icing and candy sprinkles isn’t anywhere near healthy, but doughnuts are a common, all-American breakfast. Just say no. Also passing as breakfast: muffins (a.k.a. cake) and frappaccinos and smoothies (milkshakes). Starting your morning off with sugar overload like this will offset your energy and unbalance your system for the whole day. 4. Indulge in high quality – quality sweets that you can afford. You will get more satisfaction from enjoying one divine chocolate truffle than you will from six crappy little sandwich cookies. Resolve to only eat sweets you really, really like. Forget the rest and enjoy what you want without remorse.
THE COMPASS   FIRST QUARTER   23  Four Tips for Reducing Sugar Now 1.    on   t drink liquid candy     Soda is basically D...
THE COMPASS | SECOND QUARTER | 24 questglobal.net
THE COMPASS   SECOND QUARTER   24  questglobal.net