SOURCES:
1. Millennials at work Reshaping the workplace. PwC Report
https://goo.gl/mrGIEv
2. IBM The Value of Training https://goo.gl/e8aN0N
3. Right Management https://goo.gl/uL8POA
4. HR Magazine https://goo.gl/pUfqmA
5. The National Center on the Educational Quality of the Workforce
(EQW) https://goo.gl/A40T56
RELEVANCE
PwC SPEAK
THE DYNAMIC OF FAILURE
Leading companies become slack in the modes of
thinking and working that brought them their
success. When business conditions change, their
once winning formulas instead become failures.
“Business consulting services help organizations organize
and improve the efficacy of business operation strategies.
Business process re-engineering and business performance
/ improvements has to be a core focus of CXO’s today to stay
competitive and relevant”
RELEVANCE
GARTNER SPEAK
Consulting
Organization
Strategy
Process
Management
Improvement
Operations
The set of
assumptions that
determine how
managers view
business
Strategic
Frameworks
The way things are
done
Processes
The ties to employees,
customers, suppliers,
distributors and
shareholders
Relationships
The set of shared
beliefs that define
corporate culture
Values
BLINDERS
ROUTINES
SHACKLES
DOGMAS
CORE VALUES
Uncompromising Commitment to Learning Excellence
Customer Focus
Respect & Care for Individuals
Integrity
Continuous Learning
Simplicity
VISION
Transforming business performance by
instilling simple yet uncommon competence
HOLISTIC APPROACH TOWARDS PEOPLE/ ORGANIZATION
DEVELOPMENT BY WAY OF IMPACTING
Systems
Processes
Learning
Attitudes
Skills and
Habits
Finalize
Learning
Objectives
Learning
Solution
Design &
Creation
Organize
Content
Administer
Learning
Test
Effectiveness
THROUGH THE PROPRIETARY FLOAT MODEL
IT & IT
INFRA
TELECOM
CONSUMER
ELECTRONICS
MANUFAC-
TURING
RETAIL AUTO CONSULTING BANKING
EXPOSURE
CORE COMPETENCES
Proprietary Training Cycle “FLOAT”
Proprietary Effectiveness Measurement Model “A³I” (Appreciate Awareness Action - Impact)
Learning Academy/ CoE Set up
Strategic Learning Planning
Blended Learning
Leadership Development
OD Interventions
Role Based Learning Plans
Talent Management & Development
Content Development
Learning Solution Development basis 70:20:10 Approach
Assessment and Development Centers
Strategic Sales Consulting
SOLUTIONS
Consulting
Leadership
Development
Culture
Building
Team
Building
Customer
Experience
Learning & Organizational
Development
Climate Based Survey
Role-wise Learning Maps
Leadership Development Framework
Framing Overall L&D Strategy
Process & Practices for Talent
Management & Development
Internal Capability Building Thru’ “Train-
the-Trainer”
Customer Experience
Establish / Value Add Sales and/or CS
Processes
Business Intelligence Mining and
Customer Stickiness Processes
Implementing Best Practices in end-
to-end Bid Management
Strategic New Business & Account
Management Framework,
Processes, Tools & Systems
Setting up Sales and /or CS CoE/
Academy
CONSULTING
Frontline Management
Middle Management
Senior Management
Leading with
Emotional
Intelligence
Critical Thinking
Radin’s 3-D
Leadership
Leadership
Communication
Strategic Thinking
Leadership Skills
Executive
Coaching
Coaching Skills
Counselling Skills
Mentoring Skills
Performance
Feedback
Effective
Presentations
Communicating
for Impact
Budgeting &
Forecasting
Achieving Results
Thru’ People
Conflict
Management
Problem Solving &
Decision Making
Personal Profiling
Reviewing Skills
Coaching Skills
Managerial
Effectiveness
Interpersonal
Skills
Supervisory Skills
Field
Accompaniment
Business
Communication
Personal
Effectiveness
Goal Setting
Managerial Skills
for First Time
Managers
LEADERSHIP
DEVELOPMENT
Value based
Strategic Planning
Organization-wide
Communication
Competency
Framework
Values as
Behaviors
Vision
Core
Purpose
Core
Values
Execution
CULTURE
BUILDING
TEAM
DEVELOPMENT
Essential Behaviors of
Effective Teams
Facilitating Behaviors
Inhibiting Behaviors
Team Player Styles
Team Player Style Characteristics
Team Players as Team Leaders
Behaviors during stages of Team
Development
Team Integration
Interventions
Based on Climate Surveys
Behavioral Process Labs
Function/ Organization Wide
Outbound as well as
Inbound
Stages of Team
Development
CUSTOMER
EXPERIENCE
Sales
B2B Sales
Channel Management &
Development
Sales Presentations
Negotiation Skills
Advanced Questioning Skills
Key Account Management
Strategic Selling
B2C Sales
Basic Selling Skills
Consultative Selling Skills
Prospect Management
Process
Sales
Management
Field Sales Management
Field Coaching Skills
Target Setting & Assigning
Territory Management
Customer Service
Complaint Handling
Skills
Types of Customers &
Dealing with Them
Handling Irate
Customers
Customer Interaction
Skills
Moments of Truth
Strategic Customer
Focus
Telephone Handling
Skills
Exceeding Customer
Expectations
Customer Care An
Attitudinal Orientation
Over 60 person-years of valued and acclaimed consulting experience from across the globe
Experience of having worked with over 20 of the fortune 500 companies
Helped groom world-class leaders and successful teams
Experience in establishing global best practises in organizations worldwide
Some of the organisations we have worked with:
DELIVERY
FOOTPRINT
Singapore
Kuala :Lumpur
Bengaluru
Pune
Mumbai
New Delhi
Cairo
Dubai
Amman
Lagos
CASES
IN POINT…
A 3-stage program for India's
premium customer services
company for personal devices
and small and large home
appliances.
Objective: To create and enable
execution of the training and
development initiatives primarily for the
frontline and contact-center agents.
These customer experience centric
training & development initiatives were
focused on enhancing knowledge &
skills of the said audiences so as to
contribute towards the client’s objective
of keeping their end customers
delighted.
A 3-year engagement of 6th
fastest growing IT Services
Company from Illinois, US for
business expansion and back-
office setup in Asia.
Objective: To setup their entire back-
office and recruitment processing unit
at Pune, India including hiring, training
and process setting.
SEI-CMMi based processes
implementation
ODC setup
Business office setup at Singapore as
part of expansion strategy to address
Asian markets.
A CoE with a Global Consumer
Electronics Giant
Objective: To create the practice of
Role Based Learning Path for role
holders under aegis of CS Academy
CS Academy became the pioneer in
creating formal function specific
process and SOP documents across
the organization
Delivered a positive difference 0f 28%
in CSI through continued and incessant
training & coaching interventions.
Neeraj Deshpande
Thought leader with almost 30 yrs experience, with 22 yrs in L&D
Expertise in setting up & managing Learning Academies / COEs & in creating
simple yet innovative learning frameworks
Other areas of expertise include Leadership Development & OD, Team work &
TTTs
Certifications include - “Executive Coach” (ICF & IIC); “Master Trainer” of Centre
for Leadership Studies, Franklin Covey, Door Training International and Tack
Training International
Samier Khan
Strategic Relationships expert with more than 25 yrs experience, with 16 yrs
based out of Singapore
Global exposure & expertise not only in Strategic Sales & Account Management
but also in setting up systems & processes for the same.
Setup near shore centres in Asia Pacific (Pune, Singapore, Bangkok & Manila)
Domain expert in Banking & Insurance verticals
Founding member of the Drucker Society of Singapore
FOUNDERS
Rajat Rakheja
An alumnus of IIT, Delhi and IIM, Bangalore with more than 23 yrs of experience managing and
leading operations for leading global and Indian organizations
Led operations for WorkSkills India and set up Navkar Centre for Skills , under the aegis of
National Skill Development initiative of Govt of India
Certified Life Coach (ACTP, ICF) and Certified “Master Practitioner” of NLP
Certified Gestalt Therapist
Manish Bhayani
A motivational speaker with more than 23 yrs experience, with a decade in corporate training
Expertise in employing innovative training methodologies to impart learning.
Has rich experience of working with leading names in L&D, Banking & Finance, Insurance,
Construction, Manufacturing & Services Industry
Certified “Pranic Healer”
Certified “Executive Coach” in Power Coaching with Mind Kinetics by Coaching & Leadership
International, Inc., Canada)
Anupam Deshpande
An alumnus of IIT Delhi, has more than 17 years of cross-functional experience across Business
Education & Consulting, Learning & Development and Process Re-engineering
Led the initiative to create first-ever business processes for the training industry
Co-authored books on Business Growth & Emerging Business Models
Leading expert on “Markstrat”, top marketing simulation in the world
CORE TEAM
For information, contact-
Floating-Stone Consilium Pvt Ltd
Samier : +91-78755-56787 : samier@floating-stone.com
Neeraj : +91-98712-08254 : neeraj@floating-stone.com