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new 2017 resume

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Colodisha Brown
Las Vegas, NV
(702) 503-5716
I am seeking a fulfilling position in the technical industry that offers growth opportunities and allows me to
utilize my leadership skills and experience.
Asurion - Technical Support Agent
Las Vegas, NV
Sep 2015- Current
Answering incoming calls and helping customer with all troubleshooting issues with cell phones, modem/filter set up
and account information.
Used multiple computer systems to interact and coordinate with other departments to resolve customer issues.
Knowledge of computer hardware and well experienced with desktop operating systems including Windows XP, and
Mac OS X
Extensive application support utilizing cell phone operating systems such as Android, IOS and Windows.
Working knowledge for a range of diagnostic that utilizes hands-on virtual support to ensure customer satisfaction
while resolving their technical issue.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills while maintaining
strong documentation skills during each call.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional
publications while completing all required training in a timely manner.
Tested technical issue to ensure problem was resolved before going to the next call.
Eastside Cannery Casino & Hotel- Front Desk Agent/PBX Operator
Las Vegas, NV
April 2015- Sep 2015
Greet guests and patrons as they arrive.
Manage the registration process.
Ask for identification and ensure that the provided credentials are accurate.
Handle guest check-ins and check-outs appropriately.
Operate hotel switchboard, take calls and provide information and transfer calls.
Manage accurate accounting of all rooms.
Take reservations over the telephone, through emails and in person.
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions.
Refer guests to appropriate departments to resolve complaints or provide suggestions.
Contact housekeeping and maintenance departments when a problem is reported.
Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them.
Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
Lucky Club Casino- Cage Cashier
Las Vegas, NV
Dec 2014- April 2015
Issue gaming coins and tokens to customers for cash.
Redeem coins and tokens for cash at customer’s request.
Perform check cashing for customers based on company policies.
Operate assigned cage accordingly to company procedures.
Count and verify cash amount at the start of the shift.
Receive payment for the markers and send the paid markers to the bank.
Balance funds at the end of the shift.
Redeem foreign currencies using accurate exchange rates.
Complete all gaming forms and reports and send to appropriate destination.
Record information regarding all transactions in the computer.
Maintain the cage safe accuracy. Customer Service Executive
Bellevue, WA
Mar 2014- Sep 2014
Manage relationships with hotels by providing high levels of customer support and account management support.
Act as main point of contact with hotels and guest while verifying guest information as needed.
Communicate any developments in service, products, and website.
Answer any incoming questions from customers about their reservation through via email and phone support.
Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving
the problem through the most effective means possible.
Provide guidance to hotels in utilizing and optimizing our systems.
Resolve any issues/complaints that have been detailed in the incoming guest reviews and took appropriate
Reserve new reservations for customers and recite payment.
Help customer choose a hotel in their price range that best suits their criteria.
YMCA of Greater Seattle- Gates Desk Receptionist/ Volunteer Coordinator
Seattle, WA
Jan 2006- Feb 2014
Generated appropriate volunteering opportunities based on the needs of the organization.
Promoted volunteering (internally and externally) through recruitment and campaigns.
Was responsible for recruiting and interviewing volunteers to ensure volunteer was appropriately trained for the
Was responsible for all graduation events and schedules for all volunteers.
Greeted assisted and/or direct students, visitors and the general public.
Managed all room reservations which hosted all meetings and special events the branch hosted.
Screened and directed up to 80+ calls daily while using multi-line phone system.
Implemented conversion of AS400 system to Daxko system.