Tutor Manual 2799 Broad Avenue Memphis TN 38112 901 417 6636 info classtutors org www classtutors org gofundme com classtutors
Tutor Manual  2799 Broad Avenue   Memphis, TN 38112    901  417-6636   info classtutors.org www.classtutors.org   gofundme...
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Dear Tutor Welcome to C L A S S We feel confident that you have the ability to proudly represent C L A S S and assist our students in achieving their academic goals C L A S S is a 501 c 3 not for profit organization dedicated to inspiring students in the Memphis community to make the most of their academic career In appointing you as a tutor we are providing you the opportunity to mentor and coach students to reach their academic and professional goals In order for C L A S S to run effectively there are a number of facets you should be aware of so that we both know what to expect from each other as we develop a business relationship This document will act as your operations manual by defining your responsibilities Please take time to read this manual and familiarize yourself with our procedures so that we can both work effectively towards maintaining client satisfaction student development and excellence Do not hesitate to contact us if you have any questions or concerns We wish you the best of luck in your experience as a tutor with C L A S S Kind regards Carmen A Jones Founding Director carmen classtutors org 901 654 6228 3
Dear Tutor, Welcome to C.L.A.S.S.  We feel confident that you have the ability to proudly represent C.L.A.S.S. and assist ...
Donation Pledge Form The contributions that our youth will make in the future will have a significant impact on the community and the city of Memphis Without academic support our youth will not have access to the educational and professional resources they will need to positively affect change in the community C L A S S is committed to providing academic assistance to these deserving youth to improve their lives and their futures Your support will help build otherwise unattainable educational opportunities in our community for the youth of today and tomorrow Name _____________________________________________________________________________________________________________ Street Address ___________________________________________________________________________________________________ City ___________________________________________ State ____________________ Zip _______________________________ Email ___________________________________________________ Phone _______________________________________________ I we would like to make a gift of ____________ and my payment is enclosed see payment section below I we would like to make a pledge of ____________ and I would like to pay this on ____________ date I we would like to make a pledge of ____________ to be paid annually for ____________ years I we would like to make a pledge of ____________ to be paid quarterly monthly circle one starting on ____________ date until pledge is fulfilled I we would like to make an in kind donation Please contact me us regarding my idea NOTE C L A S S will send reminders prior to pledge payment date s Payment Information Check payable to C L A S S Money Order Credit Card Visa MasterCard Discover or American Express Card Number ___________________________________________________ Expiration Date _____________________ Signature of Cardholder ________________________________________________________________________________ Online donation to GoFuneMe account www gofundme com classtutors All proceeds from your donation will benefit C L A S S tutoring programs Center for Learning and Academic Support Services Inc has applied for 501 c 3 not for profit status with EIN Tax ID 81 2893701 For more information please send email to info classtutors org Center for Learning and Academic Support Services Inc 2799 Broad Avenue Memphis TN 38112 901 417 6636 info classtutors org 4
Donation Pledge Form The contributions that our youth will make in the future will have a significant impact on the commun...
Tutoring Programs Private Tutoring We offer one on one tutoring services for many subjects Based on the findings from the initial consultation we create an academic plan to fulfil the needs of your student and assign an appropriate tutor Small Group Tutoring We offer tutoring services for small groups tailored to meet the needs of the group The small group can consist of 2 10 students ACT Prep Course Our ACT workshops prepare students to successfully complete the ACT by providing skill review time management and testing strategies In addition to weekly tutoring sessions students will receive an average of 5 6 hours of homework each week Students will achieve better results the more they study practice the test questions and apply the testing and time management strategies learned in the workshop Group ACT Prep Course Our group ACT Prep Course runs several times a year prior to the ACT test dates The workshop meets twice a week for 2 hour sessions Part I Orientation Mock Test Time requirements 1 day approximately 4 hours Students and parents are required to attend orientation in order to participate in the workshop Before the workshop students will participate in a mock ACT test The purpose of this test is to help determine students strengths and weaknesses and to establish a base score for results tracking Part II Tutoring Sessions Our ACT tutoring sessions meet a total of 4 hours a week For our ACT Prep Course it is important that students attend all tutoring sessions Part III Mock Tests Students will participate in 2 additional ACT mock tests one will be conducted halfway through the course and the second at the end of the course Students are required to participate in the mock tests Part IV Additional Tutoring optional If a student desires extra help in preparation for the ACT he or she may schedule additional one on one sessions with the tutor Private ACT Prep Course Private ACT tutoring allows the tutor to go at the pace of the individual student These sessions are scheduled with the tutor Students receiving private ACT tutoring must also participate in parts I and III of the group ACT Prep Course 5
Tutoring Programs Private Tutoring  We offer one-on-one tutoring services for many subjects. Based on the findings from th...
Client Tutoring Agreement Our Mission Through individually focused instruction students will gain the skills necessary for them to become self confident learners and contributing members of the community Our purpose is to empower students to become independent learners able to meet the challenges of a global future Center for Learning and Academic Support Services Inc C L A S S agrees to A Communicate with parents and or guardians on a regular basis B Require our highly qualified tutors and staff to have proper certifications expertise and experience in tutoring C Provide tutoring services to remediate and enrich the student s learning by providing examples explanations and practice using various methods to meet their specific needs D Assist in but not to complete the student s assignments projects and papers Student agrees to A Participate and cooperate with the tutors and the center s regulations and to dress appropriately B Be responsible for their own assignments and grades C Provide copies of school assignments upon tutor request D Acknowledge and respond to our invitation to activate your account with TeachWorks so you may view your account calendar and request alternative appointments as needed Parents agrees to A Monitor the student s progress B Keep the integrity of the student s grades by having the student complete their own work at all times C D Sign his or her student under the age of 18 in and out of each tutoring session If the student will drive himself or herself to the tutoring sessions the parent guardian must inform C L A S S in writing Acknowledge and respond to our invitation to activate your account with TeachWorks so you may view your student s account calendar and request alternative appointments as needed 6
Client Tutoring Agreement Our Mission  Through individually focused instruction, students will gain the skills necessary f...
General Guidelines 7
General Guidelines  7
General Guidelines Attendance and Punctuality C L A S S expects tutors to attend all scheduled tutoring sessions on time We know that emergencies may arise unexpectedly We ask tutors to contact the parent student and office if they will be late or absent Be sure to reschedule the tutoring session If you know that you will be unable to tutor for an extended period of time please inform the office so that we can make arrangements and inform parents and students Tutor Schedule Tutors may tutor no more than 8 hours a week Tutoring students beyond the 8 hour maximum without prior approval may result in nonpayment Confidentiality and Nondisclosure Tutors agree that they will not disclose or use any of C L A S S s confidential information during or after their employment with C L A S S C L A S S assumes an obligation to tutors to maintain confidentiality even after the tutor is no longer employed by C L A S S Dress Code C L A S S tutors are expected to dress professionally while conducting business on behalf of C L A S S Please remember that you are representing C L A S S Solicitations Solicitation of any kind is not permitted during work hours Tutors are not permitted to distribute non company literature during work hours Communicating with C L A S S We cannot emphasize enough the importance of your timely communication with us The speed of this communication forms the backbone of our service commitment to our clients Please help us maintain our high standards of excellence We are aware that many of our tutors work full time therefore we will often contact our tutors via email or text Please respond to any communications from C L A S S within 24 hours Be sure to keep your contact information up to date with us Tutors can communicate with us by phone text or email Carmen A Jones Founding Director 901 654 6228 carmen classtutors org Ciera N Lewis Office Assistant 901 440 4210 ciera classtutors org 8
General Guidelines Attendance and Punctuality  C.L.A.S.S. expects tutors to attend all scheduled tutoring sessions on time...
General Guidelines Contacting the Client When a client contacts us and requests tutoring for their student s we will schedule an initial consultation with the client and student to document the student s academic goals and tutoring needs We will then contact you by email prior to or immediately after the consultation to ask if you are interested in tutoring the student If you are interested in tutoring the student let us know within 24 hours and we will give you the client s contact information Please make contact with the client within 24 hours to schedule an assessment Once you have made contact email the office with the date and time of the assessment Within 24 hours of completing the assessment submit the assessment information to the office or via email to ciera classtutors org Communicating with Parents and Students Your relationship with the student and parent is a professional one In the event that you need to cancel or reschedule a tutoring session phone or email the client to discuss Tutors are encouraged to phone clients from the C L A S S office however tutors may use their personal phone if they choose When communicating by email please use your C L A S S email address If you develop a relationship where you communicate with the client via email or text please phone them to confirm that they have received the information you have sent Be sure to always record communications with the parent and student in the student s profile in TeachWorks Completing Tutoring Sessions In order for us to keep up with the number of tutoring sessions that you have given and the number of tutoring sessions we must pay you for please complete your sessions within 24 hours of the tutoring session When you complete a tutoring session you will need to detail the student s progress and development This will be emailed directly to the student and parent and serves as a part of our formal communication with them For directions on completing tutoring sessions refer to page 15 in this manual 9
General Guidelines Contacting the Client  When a client contacts us and requests tutoring for their student s , we will sc...
General Guidelines Compensation Tutors should keep accurate records of time worked Tutors must accurately and completely close tutoring sessions within 24 hours of completing the session Payment is determined based on the number of tutoring sessions that you have given and completed Tutors will be paid on the 1st and 3rd Monday of each month Your pay may be delayed until the next pay date if you do not complete your tutoring sessions properly and in a timely manner Refer a Friend We appreciate the work that you do for C L A S S and it is because of people such as yourself that we can develop and flourish as a young energetic and dynamic company Therefore we hope to employ like minded people like you in the future If you have a friend or relative who wishes to tutor with C L A S S feel free to invite them to give us a call Recruiting Clients Many of our clients come to us through word of mouth and recommendations We value and appreciate your recommendation of our tutoring services with others We also appreciate our tutors sharing our fundraising page gofundme com classtutors and social media with others Suggestions We encourage tutors to present their suggestions and ideas about tutoring programs and ways to make C L A S S a better place to work and learn 10
General Guidelines Compensation  Tutors should keep accurate records of time worked. Tutors must accurately and completely...
Security System When entering and or leaving the building please remember to disarm and or arm the security system The panel is located next to the front door You will be given a four digit number so that you can arm and disarm the system Should you set the alarm off you will need to call the monitoring service and advise them that they do not need to send anyone to the premises Monitoring service Alarm Monitoring AMS 1 800 228 4134 Business name Advanced Security Inc Business account number A62000255 old account number 620255 Business address 2799 Broad Avenue Memphis 38112 Passcode TUTOR The Quick Reference Guide on the following page details how to arm and disarm the security system 11
Security System When entering and or leaving the building, please remember to disarm and or arm the security system. The p...
Security System 12
Security System  12
TeachWorks Manual 13
TeachWorks Manual  13
TeachWorks Adding Tutoring Sessions To add a tutoring session click a date on the calendar Confirm adding a session in the pop up that appears You will then be directed to the Add Lesson form with the date field pre filled Once you re on the Add Lesson form there are several fields to complete described below Students Select the student s that will be included in the tutoring session from the select menu by clicking on a student To select multiple students click on each student and their name will be added to the field You can also type a student s name to bring up matching results Title Enter the student s name If you are adding a group tutoring session enter the name of the group or session Description optional Check the box after the title to display the description field You can enter details about the tutoring session in this box Teacher This field is required for all tutoring sessions Service This field is also required Location Set the location of the tutoring session This is a required field CLASS Classroom CLASS Conference Room CLASS Office Size Limit Enter a size limit to the tutoring session This field is optional If you leave it blank there will be no limit Start and End Set the start date and time and end date and time Repeat Settings To schedule a series of repeating events check the Repeat box A window will open with the repeating options Choose your repeating options and submit the form Check for Conflicts You can click Check Conflicts button to see if there are any conflicts with the session that you re about to schedule Submit the Form Submit the form to schedule your tutoring session 14
TeachWorks  Adding Tutoring Sessions To add a tutoring session, click a date on the calendar. Confirm adding a session in ...
TeachWorks Completing Tutoring Sessions After a tutoring session has been finished the tutor will complete the session by recording the session details including the attendance of the student s private notes about the session if any and shared notes about the session that can be viewed by the student or parent in their TeachWorks account or can be sent by email to the student or parent Please complete tutoring sessions within 24 hours of the session To complete a tutoring session follow these steps 1 Go to the calendar and click on the tutoring session to be completed 2 Click the Complete option in the pop up The top section displays the event details and the lower section includes each student in the session and includes the following fields Attendance Private notes Shared notes 3 After entering the correct values for each of the fields click the Submit button Tutoring sessions have the following statuses Scheduled When a tutoring session is first scheduled the status will be set to Scheduled Attended When a student attends a tutoring session that status should be set to Attended Cancelled If a student provides advance notice that they will not be able to attend a tutoring session set the status to Cancelled You can leave the student s reason for cancelling in the private notes field Missed When a student doesn t attend a tutoring session and did not provide advance notice the status should be set to Missed 15
TeachWorks  Completing Tutoring Sessions After a tutoring session has been finished, the tutor will complete the session b...
TeachWorks Adding Non Teaching Events To add non teaching events to your calendar follow these steps 1 Under the Calendar tab click Add Other Events 2 You can choose to make the event visible to everyone including all students families and employees all students and families all employees or a single employee 3 In the title field enter the text that you want to appear on the event when it s displayed on the calendar 4 Enter a description if necessary 5 If the event is for a group and not an individual you can make it an all day event by checking the All Day box 6 Enter the start and end 7 To make the non teaching event repeat check the Repeat box and complete the repeat settings form 8 Submit the form 16
TeachWorks  Adding Non-Teaching Events To add non-teaching events to your calendar, follow these steps  1.  Under the Cale...
Tutor Agreement 17
Tutor Agreement  17
General Tutor and Payment Agreement This agreement Agreement dated this ______ day of ____________ 20____ between Center for Learning and Academic Support Services Inc C L A S S and _____________________________________ Tutor C L A S S is of the opinion that the Tutor has the necessary qualifications experience and abilities to provide services to C L A S S The Tutor is agreeable to providing such services to C L A S S on the terms and conditions set out in this Agreement SERVICES PROVIDED 1 Tutor acknowledges receipt of the C L A S S Tutor Manual Tutor has taken the time to carefully read the manual and agrees to its policies as written 2 Tutor services will also include any other tasks which the Parties may agree on The Tutor hereby agrees to provide such services to CLASS TERM OF AGREEMENT 1 The term of this Agreement the Term will begin on the date of this Agreement and will remain in full force and effect until ________________________________ subject to earlier termination as provided in this Agreement The Term of this Agreement may be extended with the written consent of the Parties 2 In the event that either Party wishes to terminate this Agreement prior to ____________________________ that Party will be required to provide 72 hours written notice to the other Party PERFORMANCE 1 The Parties agree to do everything necessary to ensure that the terms of this Agreement take effect 18
General Tutor and Payment Agreement This agreement     Agreement     dated this ______ day of ____________ 20____ between ...
General Tutor and Payment Agreement COMPENSATION 1 C L A S S hereby contracts Tutor to perform academic tutoring services for C L A S S not to exceed 8 hours per week C L A S S does not guarantee any minimum number of hours and hours may vary each week Tutor shall be paid at the rate of _____________ per student per session 2 For the services rendered by the Tutor as required by this Agreement CLASS will provide compensation the Compensation to the Tutor to a maximum amount of ______________ REIMBURSEMENT OF EXPENSES 1 The Tutor will be reimbursed for reasonable and necessary expenses incurred by the Tutor in connection with providing the Services under this Agreement All expenses must be pre approved ______________________________________________________________________ __________________________ Tutor Date ______________________________________________________________________ __________________________ Center for Learning and Academic Support Services Inc Date 19
General Tutor and Payment Agreement COMPENSATION 1.  C.L.A.S.S. hereby contracts Tutor to perform academic tutoring servic...