he operations team consists of just under 100 people, including full-time and part-time staff. We hire around 80 students, giving them the opportunity to gain practical work
experience and have a flexible schedule that can co-exist with their
Together, we are a diverse group with a wide range of competencies. Some of the full-time employees were themselves once students here at George Brown College (GBC) and have worked with
us for 10 years or more. This kind of loyalty and longevity demonstrates the commitment to students and what we do here at the
Student Association (SA). We are all dedicated to enhancing the experience of students at GBC through our particular contributions.
As the operations manager, I work at the Casa Loma, Waterfront
and St. James campuses, with some visits to our satellite location
Although fulfilling two distinct, demanding roles at the moment
is challenging, I am also the interim executive director, I am proud
to act as the operations manager, supporting my wonderful coordinators: Jason Beeston, Neil Cumberbatch, Stacey Lunn, Yukiko
Ito and Rob McMechan, working alongside them and their respective teams.
Led by the five aforementioned co-ordinators, I oversee these areas:
·· The King’s Lounge
·· Member services
·· Collaborative programs
The co-ordinators’ reports that follow provide further insight regarding the teams, the scope of work involved in each area, the
programs and services we offer and the day-to-day functioning of
the department. I guide the team through budget management
and reconciliation. Together, we look at always improving efficiency through doing our due diligence—good planning, negotiating
costs, learning from our errors, working with reliable external parties, timely implementation of projects, demonstrating accountability through accurate tracking and reporting.
We work closely with the SA’s board of directors, but in particular,
the operations team works with two of the executives: the director
S T U D E N TA S S O C I AT I O N . C A
of campus life and the director of operations. I sit on committees
with Rachel Grace and Thomas Hadwen, respectively, acting as a
resource and mentor to the board’s committees that are determining campus life and addressing finance and operations.
I love the opportunities I have for hanging out with our part-time
staff and other students, hearing about the challenges and positive
outcomes for those pursuing their education at our school. This
keeps me grounded, focused on our mission and inspires me to do
my job passionately.
I know that, for some, the SA team is a second family and the SA
spaces are their home away from home. To that end, I am responsible for dealing with the enhancement or renovation of spaces,
like at Casa Loma. It is exciting to hear the positive feedback on all
the changes that were made this past year—more work stations in
the SA offices, increased flexibility in the configuration of the common space, a large inviting game room, areas for charging devices,
big screens for SA promotions and entertainment, more lighting
in common areas, and more. It was exciting to witness the grand
opening of the Casa Loma Student Centre this fall.
However, our work is not entirely done. We are working to introduce two to three new food services tenants in the Casa Loma Student Centre as well as refresh some of the existing arrangements
with tenants at our other campuses.
We strive to provide students with a clean, safe, inclusive environment where they can study or relax with their peers. Students may
access information, buy Metropasses, request walk accompaniment on and off campus from SafeWalk, obtain ISIC cards, buy tickets to events and acquire the SA’s health and dental insurance.
We offer a varied, fun events schedule with recreational and learning opportunities. Some of these fun nights occur at our very own
bar and restaurant – the Kings Lounge Bar and Eatery at St. James
campus. The operations team is responsible for much of the promotion we do, ensuring greater awareness of our brand. We are
available to answer students’ questions, not only for those who approach the front desk, but through the course of our work.
Don’t hesitate to find me and introduce yourself – I’d love to meet