DISPATCHING MOBILE SOLUTION CREATING YOUR WIN / WIN / WIN SOLUTION
DISPATCHING MOBILE SOLUTION CREATING YOUR WIN   WIN   WIN SOLUTION
GOAL BUILDING PARTNERSHIPS
GOAL  BUILDING PARTNERSHIPS
CONSIDER THIS Average Service Department has around 5 technicians Estimated # of service calls per technician = 4 Estimated Calls/week would be 5x4x5 = 100 Average monthly service calls 100 x 4 = 400 Average annual service calls 400 x 12 = 4,800 These are opportunities that are not to be wasted, but maximized to there potential! MO.S.T. will increase your average ticket by a minimum of 20%, what would your company look like in 5 years?
CONSIDER THIS Average Service Department has around 5 technicians Estimated   of service calls per technician   4 Estimate...
LEAD GENERATION CLOSE MORE SYSTEM SALES Images to assist in customer decision making, leading to increase of system sales.
LEAD GENERATION  CLOSE MORE SYSTEM SALES Images to assist in customer decision making, leading to increase of system sales...
PRODUCTIVITY AND Using our mobile solution will not only get rid of your paper but help managers review tickets quicker and with great flexibility and efficiency.
PRODUCTIVITY AND Using our mobile solution will not only get rid of your paper but help managers review tickets quicker an...
TO INCREASE PRODUCTIVITY, EFFICIENCY AND PROFESSIONALISM DR Review A presentation screen like no other. This screen gives the technician or sales person an easy way to present issues the customer has and what solutions they are proposing. In addition, customers can have a signature for approval AND an additional initial area for any work added after. Previous Recommendations Ever suggest something to a customer and they didn’t want to purchase it then but wish you could remember on the next visit what it was…well we do not just track it but make it easy to requote on the next visit. Quality Control Checklists This is our most valuable MO.S.T. feature. Not only have does the tech have an easy to use electronic checklist that you create BUT you can color code your responses which makes it easier for the customer to focus on key areas of concern. In addition, you assign pre defined items so that if there is an issue suggested items for the customer to consider can be added automatically to the ticket. Documentation / User Guides / Videos The technician or field employee will have easy access to any documents, user guides or videos. Electronic Price Book Increase ease of use and professionalism with value added features. And more; such as, Good / Better / Best, ability to create PO’s, Standardized Notes, Mapping, Customer History, Custom Work Forms, etc
TO INCREASE  PRODUCTIVITY, EFFICIENCY AND PROFESSIONALISM DR Review  A presentation screen like no other. This screen give...
SCREEN Homeowner's can easily read and understand their options. Robust Notes make it easy for the decision maker to understand features and benefits.
SCREEN Homeowner s can easily read and understand their options. Robust Notes make it easy for the decision maker to under...
RECOMMENDATIONS MO.S.T. tracks all previously offered work that was either declined or the homeowner decided to flag as future recommendation. Technicians can easily reoffer these services on their next visit to the home
RECOMMENDATIONS MO.S.T. tracks all previously offered work that was either declined or the homeowner decided to flag as fu...
CHECKLISTS (QUALITY CONTROL) Easy to use checklist for tune-ups and performing thorough diagnostics. Color coded responses make it easy for the customer to focus on areas of concern. Assign pre-defined tasks based on checklist answers.
CHECKLISTS   QUALITY CONTROL   Easy to use checklist for tune-ups and performing thorough diagnostics. Color coded respons...
PRICEBOOK (FIXED RATE AND/OR T&M) Electronic, up to date and easy to use. Price Book can be updated on the fly and techs receive updates immediately, no more reprinting expensive price books.
PRICEBOOK   FIXED RATE AND OR T M   Electronic, up to date and easy to use. Price Book can be updated on the fly and techs...
MOBILE MO.S.T. Mobile gives your technicians the tools they need to exceed customers’ expectations.
MOBILE  MO.S.T. Mobile gives your technicians the tools they need to exceed customers    expectations.
BEST Increase average ticket by offering your customers options through easy to prepare sales comparison forms. This helps in offering options to the homeowner in an easy to read fashion.
BEST Increase average ticket by offering your customers options through easy to prepare sales comparison forms. This helps...
ADDED TOOLS TO INCREASE EFFICIENCY AND PRODUCTIVITY
ADDED TOOLS  TO INCREASE EFFICIENCY AND PRODUCTIVITY
DASHBOARDS Sales KPI’s: Technician Sales Technician Closing Percentage Revenue Per Man Hour Average Ticket Accessory Sales Flat Rate Items Closing percentage by department and technician Call Profitability Sales by Department/Service Type/Flat Rate Items Sales By Lead Source/City/Zip Sales By Customer Class Efficiency KPI’s: Travel Time Average on the job time Cancelled Calls and Categories CSR Call Taken Report Call Back Reporting Service Agreement Agreement Retention Agreement Close percentage Maintenance Visits by month Service Agreement Revenue Recognition
DASHBOARDS Sales KPI   s   Technician Sales Technician Closing Percentage Revenue Per Man Hour Average Ticket Accessory Sa...
REPORTING Lead Tracking: Measurement is key. Tracking your marketing dollars to see which campaigns are effective and which ones are not. Easily break down into key areas and service types. Closing Ratio: Contractors have the tools necessary to send the their best estimators/salesman to quote the technical or big job, resulting in more equipment being sold. Being More Professional: Raising the bar with professional computer printed invoices, diagnostic result sheets, estimates and checklists. Invoices have standardized notes set-up by the office so the manufactures products get their features and benefits explained properly. Tracking Travel Time: Reduce travel time which will give salesperson/estimator and service techs more time to sell and properly diagnose equipment. Increase number of calls completed in a day increases impressions and sales. Offer Options and Add Ons: Increase add on product sales with professional presentation tools. Increase comfort products. Easily quote system enhancement. Commission: Sales Staff and Technicians paycheck easily calculated in MO.S.T. Besides contractors just paying a straight commission they can now offer bonus and product based incentive programs with little to no effort. No more excel spreadsheets MO.S.T. does all the tracking for you. Replenishing Truck Stock: Increase 1st time repair on service calls. Reduce trips to the warehouse. Increase truck stuck now that is being tracked. Follow Up on Unapproved Work: Improve sales by having a system in place to follow up on declined or future recommendation quotes.
REPORTING Lead Tracking  Measurement is key. Tracking your marketing dollars to see which campaigns are effective  and whi...
PIVOT TABLE Track your ROI on advertising campaigns. Flexible, powerful and easy to determine which advertising campaigns are working the best.
PIVOT TABLE Track your ROI on advertising campaigns. Flexible, powerful and easy to determine which advertising campaigns ...
ANALYSIS Easily track closing rate by department and by technician on each item or category in your price book. No more guessing which employees are offering service agreements and additional services your company offers.
ANALYSIS Easily track closing rate by department and by technician on each item or category in your price book. No more gu...
DASHBOARD SALES Easily compare sales over three different time periods. Monitor your departments’ growth or find opportunities for coaching.
DASHBOARD  SALES  Easily compare sales over three different time periods. Monitor your departments    growth or find oppor...
DASHBOARD CALLS Additional tool for your dispatch and CSR team. Reduce overbooking time slots and always send the right technician to the job.
DASHBOARD  CALLS  Additional tool for your dispatch and CSR team. Reduce overbooking time slots and always send the right ...
BY SERVICE TYPE WORK See a breakdown of scheduled work by category such as Estimates, Repairs, Call Backs, Tune-Ups, etc.
BY SERVICE TYPE  WORK  See a breakdown of scheduled work by category such as Estimates, Repairs, Call Backs, Tune-Ups, etc...
BACK REPORTING Finally a tool that can easily track and monitor your companies call backs so you can accurately see areas that need improvement.
BACK  REPORTING  Finally a tool that can easily track and monitor your companies call backs so you can accurately see area...
PIVOT TABLE SALES See technicians total sales, total tickets and have the ability to narrow down by specific service types. A great tool to send the best closing tech to each type of service call.
PIVOT TABLE  SALES  See technicians total sales, total tickets and have the ability to narrow down by specific service typ...
DASHBOARD Quick snapshot of company revenue, contract jobs, estimates booked, new customers, marketing campaign lead sources and individual technician statistics.
DASHBOARD  Quick snapshot of company revenue, contract jobs, estimates booked, new customers, marketing campaign lead sour...
MANAGER Department manager dashboard allows managers to quickly see trends and take corrective action as necessary and award kudos to striving technicians.
MANAGER Department manager dashboard allows managers to quickly see trends and take corrective action as necessary and awa...
DASHBOARD Compare sales of three different time periods.
DASHBOARD Compare sales of three different time periods.
REPORT Offering incentives to sell is easy, managing them is harder. Flexible commission reporting will track most any pay plan. Track spiffs, pay a percentage of ticket sales with or without material costs included, pay per task and many other types of commission based pay plans.
REPORT Offering incentives to sell is easy, managing them is harder. Flexible commission reporting will track most any pay...
REPORTS Assign account representative (employee) to your larger customer accounts and easily pay a commission percentage for any work that customer does with your company.
REPORTS Assign account representative  employee  to your larger customer accounts and easily pay a commission percentage f...
REPORT REPLENISHMENT Track replenishment without relying on the memory of the techs. Reduce trips to the supply house, techs will always have a fully stocked truck and ready to complete the repairs on the 1st visit.
REPORT  REPLENISHMENT  Track replenishment without relying on the memory of the techs. Reduce trips to the supply house, t...
REPORT Track quoted work that was not approved for future marketing. This results in targeted and functional sales calls. We call it dialing for dollars. Easily follow up with customers on declined services my item. Offer specials to fill up the schedule during slow times
REPORT Track quoted work that was not approved for future marketing. This results in targeted and functional sales calls. ...
REPORT WORK TICKET Nobody likes when customers are forgotten because of incomplete and open work tickets. This tool is great for keeping track of customers waiting on parts and unfinished work. No more customers falling through the cracks!
REPORT  WORK TICKET  Nobody likes when customers are forgotten because of incomplete and open work tickets. This tool is g...
CALLS FASTER, EASIER AND EFFICIENTLY
CALLS  FASTER, EASIER AND EFFICIENTLY
ENTRY Quickly schedule work tickets with call scripting to increase accuracy. Easy access to vital customer information; such as, equipment and prior history.
ENTRY  Quickly schedule work tickets with call scripting to increase accuracy. Easy access to vital customer information  ...
TRACKING Effortlessly track scheduled calls by representative and revenue generated.
TRACKING  Effortlessly track scheduled calls by representative and revenue generated.
CAMPAIGNS Quickly select company defined items to send to the customer. These can be PDF’s of coupons or specials, HTML emails, thank you letters and whatever you can think of.
CAMPAIGNS  Quickly select company defined items to send to the customer. These can be PDF   s of coupons or specials, HTML...
MO.S.T. ? We understand that all software can look the same. We would welcome the opportunity to show you some key areas that can make a difference to your company, whether big or small.
MO.S.T.    We understand that all software can look the same. We would welcome the opportunity to show you some key areas ...
OPPORTUNITY The computer is just another “tool” in the belt Making the technician more comfortable to present options to the home owner Reducing writing reduces frustration Easier access to information like customer history, previously quoted work, service agreement, model and serial number on equipment increase technician “buy in” and satisfaction Industry specific reporting makes it easier manage and coach technicians to achieve the best performance “Best Practices” that are learned from industry consultants / trainers are easy to implement and manage
OPPORTUNITY The computer is just another    tool    in the belt Making the technician more comfortable to present options ...
US Phone 877-667-8001 sales@mostfor.com mostfor.com 1940 Duke St #200, Alexandria, VA 22314
US Phone 877-667-8001 sales mostfor.com mostfor.com 1940 Duke St  200, Alexandria, VA 22314