CREATING YOUR WIN / WIN / WIN SOLUTION
Average Service Department has around 5 technicians
Estimated # of service calls per technician = 4
Estimated Calls/week would be 5x4x5 = 100
Average monthly service calls 100 x 4 = 400
Average annual service calls 400 x 12 = 4,800
These are opportunities that are not to be wasted,
but maximized to there potential!
MO.S.T. will increase your average ticket by a minimum of 20%,
what would your company look like in 5 years?
Images to assist in customer decision making, leading to increase of system sales.
Using our mobile solution will not only get rid of your paper but help managers review tickets
quicker and with great flexibility and efficiency.
PRODUCTIVITY, EFFICIENCY AND PROFESSIONALISM
A presentation screen like no other. This screen gives the technician or sales person an easy way to present
issues the customer has and what solutions they are proposing. In addition, customers can have a signature
for approval AND an additional initial area for any work added after.
Ever suggest something to a customer and they didn’t want to purchase it then but wish you could remember
on the next visit what it was…well we do not just track it but make it easy to requote on the next visit.
Quality Control Checklists
This is our most valuable MO.S.T. feature. Not only have does the tech have an easy to use electronic checklist
that you create BUT you can color code your responses which makes it easier for the customer to focus on key
areas of concern. In addition, you assign pre defined items so that if there is an issue suggested items for the
customer to consider can be added automatically to the ticket.
Documentation / User Guides / Videos
The technician or field employee will have easy access to any documents, user guides or videos.
Electronic Price Book
Increase ease of use and professionalism with value added features.
And more; such as, Good / Better / Best, ability to create PO’s, Standardized Notes, Mapping, Customer History,
Custom Work Forms, etc
Homeowner's can easily read and understand their options. Robust Notes make it easy for the
decision maker to understand features and benefits.
MO.S.T. tracks all previously offered work that was either declined or the homeowner decided
to flag as future recommendation.
Technicians can easily reoffer these services on their next visit to the home
Easy to use checklist for tune-ups and performing thorough diagnostics. Color coded responses
make it easy for the customer to focus on areas of concern. Assign pre-defined tasks based on
(FIXED RATE AND/OR T&M)
Electronic, up to date and easy to use. Price Book can be updated on the fly and techs receive
updates immediately, no more reprinting expensive price books.
MO.S.T. Mobile gives your technicians the tools they need to exceed customers’ expectations.
Increase average ticket by offering your customers options through easy to prepare sales
comparison forms. This helps in offering options to the homeowner in an easy to read fashion.
TO INCREASE EFFICIENCY AND PRODUCTIVITY
Technician Closing Percentage
Revenue Per Man Hour
Flat Rate Items Closing percentage by department and technician
Sales by Department/Service Type/Flat Rate Items
Sales By Lead Source/City/Zip
Sales By Customer Class
Average on the job time
Cancelled Calls and Categories
CSR Call Taken Report
Call Back Reporting
Agreement Close percentage
Maintenance Visits by month
Service Agreement Revenue Recognition
Lead Tracking: Measurement is key. Tracking your marketing dollars to see which campaigns are effective
and which ones are not. Easily break down into key areas and service types.
Closing Ratio: Contractors have the tools necessary to send the their best estimators/salesman to quote
the technical or big job, resulting in more equipment being sold.
Being More Professional: Raising the bar with professional computer printed invoices, diagnostic result
sheets, estimates and checklists. Invoices have standardized notes set-up by the office so the manufactures
products get their features and benefits explained properly.
Tracking Travel Time: Reduce travel time which will give salesperson/estimator and service techs more
time to sell and properly diagnose equipment. Increase number of calls completed in a day increases impressions and sales.
Offer Options and Add Ons: Increase add on product sales with professional presentation tools. Increase
comfort products. Easily quote system enhancement.
Commission: Sales Staff and Technicians paycheck easily calculated in MO.S.T. Besides contractors just
paying a straight commission they can now offer bonus and product based incentive programs with little to
no effort. No more excel spreadsheets MO.S.T. does all the tracking for you.
Replenishing Truck Stock: Increase 1st time repair on service calls. Reduce trips to the warehouse.
Increase truck stuck now that is being tracked.
Follow Up on Unapproved Work: Improve sales by having a system in place to follow up on declined or
future recommendation quotes.
Track your ROI on advertising campaigns. Flexible, powerful and easy to determine which advertising campaigns are working the best.
Easily track closing rate by department and by technician on each item or category in your price
book. No more guessing which employees are offering service agreements and additional
services your company offers.
Easily compare sales over three different time periods. Monitor your departments’ growth or
find opportunities for coaching.
Additional tool for your dispatch and CSR team. Reduce overbooking time slots and always
send the right technician to the job.
BY SERVICE TYPE
See a breakdown of scheduled work by category such as Estimates, Repairs, Call Backs,
Finally a tool that can easily track and monitor your companies call backs so you can
accurately see areas that need improvement.
See technicians total sales, total tickets and have the ability to narrow down by specific
service types. A great tool to send the best closing tech to each type of service call.
Quick snapshot of company revenue, contract jobs, estimates booked, new customers,
marketing campaign lead sources and individual technician statistics.
Department manager dashboard allows managers to quickly see trends and take corrective
action as necessary and award kudos to striving technicians.
Compare sales of three different time periods.
Offering incentives to sell is easy, managing them is harder. Flexible commission reporting will
track most any pay plan. Track spiffs, pay a percentage of ticket sales with or without material
costs included, pay per task and many other types of commission based pay plans.
Assign account representative (employee) to your larger customer accounts and easily pay a
commission percentage for any work that customer does with your company.
Track replenishment without relying on the memory of the techs. Reduce trips to the
supply house, techs will always have a fully stocked truck and ready to complete the repairs
on the 1st visit.
Track quoted work that was not approved for future marketing. This results in targeted and
functional sales calls. We call it dialing for dollars. Easily follow up with customers on declined
services my item. Offer specials to fill up the schedule during slow times
Nobody likes when customers are forgotten because of incomplete and open work tickets.
This tool is great for keeping track of customers waiting on parts and unfinished work.
No more customers falling through the cracks!
FASTER, EASIER AND EFFICIENTLY
Quickly schedule work tickets with call scripting to increase accuracy.
Easy access to vital customer information; such as, equipment and prior history.
Effortlessly track scheduled calls by representative and revenue generated.
Quickly select company defined items to send to the customer. These can be PDF’s of coupons
or specials, HTML emails, thank you letters and whatever you can think of.
We understand that all software can look the same. We would welcome the opportunity to
show you some key areas that can make a difference to your company, whether big or small.
The computer is just another “tool” in the belt
Making the technician more comfortable to present options to the home owner
Reducing writing reduces frustration
Easier access to information like customer
history, previously quoted work, service
agreement, model and serial number on
equipment increase technician “buy in” and
Industry specific reporting makes it easier
manage and coach technicians to achieve
the best performance
“Best Practices” that are learned from
industry consultants / trainers are easy to
implement and manage
1940 Duke St #200, Alexandria, VA 22314