This is the online version of our Apprenticeship marketing information. Business Admin - Level 2 IT User - Level 2 & 3 IT Practitioner - Level 2, 3 & 4

APPRENTICESHIPS

2016

"Apprenticeships in Wales are a way to earn a wage and work alongside experienced staff to gain job-specific skills.

 

Coupled with additional training from a partner training provider, the individual will work towards nationally recognised qualifications."

An online guide to Apprenticeships in Wales 
for Individuals, Parents, Employers, Employees and Careers Officers

About Swansea ITeC

Background

 

Swansea ITeC was formed as a limited company in April 1996; however, the roots of the organisation were established in 1984 as the Swansea Information Technology Centre, an organisation underwritten by 3M UK Ltd, West Glamorgan County Council and Swansea City Council.

 

The company was formed by virtue of a ‘management buyout’, the result of local government re-organisation. The challenge of becoming an S.M.E in its own right was readily met by the current workforce most of which are shareholders in the company owning the majority share.

 

The culture of business markets, products, customers and clients has been absorbed into the company to the effect that the organisation is now totally customer focused.

 

In 2009 Swansea ITeC and 6 other like-minded training organisations within the West Wales region joined as a consortium in order to offer a stronger bid for forthcoming WBL contracts, the consortium was later joined by 3 other WBL training organisations from the Merthyr / Rhondda area and Skills Academy Wales (SAW) Academi Sgiliau Cymru (ASC) was formed. A successful tender bid was delivered and a contract duly awarded for the period 2011-2014. Tenders for this current period were also successful and a ‘transitional, contract has been awarded from August 2014 to April March 2015 when a new 3 year contract start commences in April 2015 accommodating the Welsh Government (WG)change in funding year.

 

Swansea ITeC is situated at Carmarthen Road, SA1 1HG, about ½ mile north from the city centre of Swansea on a main bus route with car parking space for all visitors.

About Swansea ITeC

Accreditation and expertise

 

Swansea ITeC was the first training provider in West Wales to win official approval as a training organisation from the now ‘defunct’ West Wales TeC, since then the company has been accredited to deliver training and qualifications from several awarding bodies such as City and Guilds of London, The British Computer Society (BCS-ECDL), OCR and CompTIA. In addition we are recognised by 3Com as a Net Prep (NetworkTrainingAcademy), we are a full member of the National Training Federation Wales, and contracted by the Welsh Government (DfES) for a series of Youth and Adult training programmes. All IT apprenticeship frameworks are qualified by e-skills the sector skills council to which Swansea ITeC is a leading contributor to many of their programmes.
In addition to the above we are an accredited Pearson Vue examination centre conducting on-line testing for bodies such as Cisco, CompTIA, Microsoft and other leading bodies.

Our ICT products and Network services are accredited by leading manufacturers Hellermann Tyton and Promethean

Our development ‘ethos’ is underpinned by our Investor in People’ membership.

 

FOUNDATION APPRENTICESHIP (Level 2)

Candidates wishing to enter a Level 2 Foundation Apprenticeship may have one, or more, of the following:

  • Welsh Baccalaureate
  • QCF Awards or Certificates
  • GCSEs (A*-C, including English/Welsh and Maths)
  • A genuine interest in their chosen pathway and a positive attitude towards learning

Apprenticeships

Entry conditions for APPRENTICESHIP frameworks

There are no mandatory entry requirements for apprenticeship frameworks.

However, employers are often looking to attract apprentices who have a strong interest in, or practical experience of, their chosen pathway.

 

In addition, they expect applicants to demonstrate a "can do" attitude and have good numeracy, literacy and communication skills on which the apprenticeship will build.

APPRENTICESHIP (LEVEL 3)

Candidates wishing to enter a Level 3 Apprenticeship may have one, or more, of the following:

  • A relevant Level 2 Foundation Apprenticeship
  • Welsh Baccalaureate
  • QCF Awards, Certificates or Diplomas
  • GCSEs or A levels
  • Relevant Experience and Employment within the IT industry

HIGHER APPRENTICESHIP (LEVEL 4)

Candidates wishing to enter a Level 4 Higher Apprenticeship may have one, or more, of the following:

  • A Levels, or equivalent educational attainment, including the Level 3 IT Diploma, Welsh or International Baccalaureate
  • An Apprenticeship (Level 3)
  • Relevant Experience and Employment within the IT industry

What Apprenticeships can Swansea ITeC offer you ?

The framework is relevant for the following roles:

 

  • Administrator
  • Receptionist
  • Business Development Assistant
  • Office Assistant
  • Junior Secretary
  • Administration Team
  • Personal Assistant

Foundation Apprenticeship

Business Administration (Wales)

SKILLS REQUIRED:

 

Administrators need a broad range of skills to work efficiently and to help increase business productivity. This includes general office and administration skills, customer-handling skills, technical and practical skills, oral communication skills and IT skills, all of which are covered within the Business Administration Apprenticeship framework. 

 

 

TRAINING TO BE PROVIDED:

 

  • Level 2 Diploma in Business Administration (QCF)
  • Essential Skills Qualifications (Application of Number, Communications, Digital Literacy)

This framework is designed to meet the skills needs of employers of all sizes across the public, private and not-for-profit sectors in Wales. It will attract new talent into a career in business and administration and will help to up-skill the workforce to replace those who leave or retire.

 

Tasks undertaken will vary depending on the sector in which they are employed. Tasks may include producing documents, preparing notes, organising and co-ordinating events and meetings, developing and delivering presentations, providing reception services, using office equipment, setting up and maintaining filing systems, using a variety of software packages, updating information and managing projects. 

 

EXAMPLE UNITS:

 

  • Principles of providing administrative services
  • Communication in a business environment
  • Contribute to the organisation of an event
  • Produce minutes of meetings
  • Produce business documents 
  • Manage diary systems

 

The framework is relevant for the following roles:

 

 

  • Administration Executive
  • Reception Manager
  • Business Development Manager
  • Office Supervisor 
  • Secretary
  • Administration Team Leader 
  • Personal Assistant

 

Foundation Apprenticeship

Business Administration (Wales)

SKILLS REQUIRED:

 

Administrators need a broad range of skills to work efficiently and to help increase business productivity. This includes general office and administration skills, customer-handling skills, technical and practical skills, oral communication skills and IT skills, all of which are covered within the Business Administration Apprenticeship framework. 

 

 

TRAINING TO BE PROVIDED:

 

  • Level 3 Diploma in Business Administration (QCF)
  • Essential Skills Qualifications (Application of Number, Communications, Digital Literacy)

This framework is designed to meet the skills needs of employers of all sizes across the public, private and not-for-profit sectors in Wales. It will attract new talent into a career in business and administration and will help to up-skill the workforce to replace those who leave or retire.

 

Tasks undertaken will vary depending on the sector in which they are employed. Tasks may include producing documents, preparing notes, organising and co-ordinating events and meetings, developing and delivering presentations, providing reception services, using office equipment, setting up and maintaining filing systems, using a variety of software packages, updating information and managing projects. 

 

EXAMPLE UNITS:

 

  • Principles of providing administrative services
  • Communication in a business environment
  • Contribute to the organisation of an event
  • Produce minutes of meetings
  • Produce business documents 
  • Manage diary systems

 

The framework is relevant for the following roles:

  •  
  • Office Assistant 
  • Junior Secretary
  • Personal Assistant
  • Data Manager
  • Accounts Assistant

Foundation Apprenticeship (Pathway 1) 

Administration & Data Managment (ECDL)

IT User (Wales)

SKILLS REQUIRED:

 

Administrators need a broad range of skills to work efficiently and to help increase business productivity. This includes general office and administration skills, technical and practical skills, oral communication skills and IT skills, including Microsoft Office, all of which are covered within the IT User Foundation Apprenticeship framework. 

 

 

 

TRAINING TO BE PROVIDED:

 

  • Level 2 Diploma in IT User Skills (QCF)
  • Essential SkillsQualifications (Application of Number, Communications, Digital Literacy)

The framework includes a balance of content in technical, business and interpersonal areas, designed to ensure apprentices have an appropriate set of IT skills to operate in their specific chosen job role.

 

Tasks undertaken will vary depending on the sector in which they are employed. Tasks may include producing documents, preparing notes, organising and co-ordinating events and meetings, developing and delivering presentations, providing reception services, using office equipment, setting up and maintaining filing systems, using a variety of software packages, updating information and managing projects. 

 

EXAMPLE UNITS:

 

  • Improving Productivity using IT
  • Specialist/Bespoke Software
  • Using Email/Internet
  • Word Processing
  • Spreadsheets
  • Presentations

 

The framework is relevant for the following roles:

 

 

  • Multimedia Assistant 
  • Teaching Assistant
  • Website Design Assistant

 

Foundation Apprenticeship (Pathway 2) 

Design and Graphics

IT User (Wales)

SKILLS REQUIRED:

 

  • Keen interest in design and graphics
  • A flair for creating multimedia products
  • Ability to demonstrate a "can do" attitude 
  • Highly organised with strong attention to detail
  • Strong communication skills

 

TRAINING TO BE PROVIDED:

 

  • Level 2 Diploma in IT User Skills (QCF)
  • Essential SkillsQualifications (Application of Number, Communications, Digital Literacy)

·        

Digital marketing and the use of social and digital media is a key part of business marketing strategies and practice today. This framework is created to equip learners with the ability to understand, utilise and develop the skills needed whilst working in social media and digital marketing for business purposes. 

 

The framework includes a balance of content in technical, business and interpersonal areas, designed to ensure apprentices have an appropriate set of IT skills to operate in their specific chosen job role.

 

EXAMPLE UNITS:

 

  • Improving Productivity using IT
  • Specialist/Bespoke Software
  • Audio/Video Software
  • Design Software
  • Imaging Software
  • Website Software

 

The framework is relevant for the following roles:

 

 

  • Sales Assistant
  • Marketing Assistant
  • Teaching Assistant

 

Foundation Apprenticeship (Pathway 3) 

Social Media and Marketing

IT User (Wales)

SKILLS REQUIRED:

 

  • Keen interest in social media and digital marketing
  • Ability to demonstrate a "can do" attitude
  • Highly organised with strong attention to detail
  • Strong communication skills

 

 

 

TRAINING TO BE PROVIDED:

 

  • Level 2 Diploma in IT User Skills (QCF)
  • Essential SkillsQualifications (Application of Number, Communications, Digital Literacy)

Digital marketing and the use of social and digital media is a key part of business marketing strategies and practice today. This framework is created to equip learners with the ability to understand, utilise and develop the skills needed whilst working in social media and digital marketing for business purposes. 

The framework includes a balance of content in technical, business and interpersonal areas, designed to ensure apprentices have an appropriate set of IT skills to operate in their specific chosen job role.

 

EXAMPLE UNITS:

 

  • Using Collaborative Technologies
  • Improving Productivity using IT
  • Specialist/Bespoke Software
  • Project Management
  • Multimedia Software
  • Website Software

The framework is relevant for the following roles:

 

 

  • Social Media Assistant
  • Social Media Consultant
  • Social Media Analyst
  • Digital Account Assistant
  • Digital Marketing Assistant
  • Digital Communications Officer
  • Community Engagement Officer

 

 

Social Media Apprenticeship (Pathway 1)

Social Media and Digital Marketing (Wales)

SKILLS REQUIRED:

 

  • Keen interest in social media and digital marketing
  • Ability to demonstrate a "can do" attitude 
  • Highly organised with strong attention to detail
  • Strong communication skills
  • This is an all age apprenticeship

 

 

TRAINING TO BE PROVIDED:

  • City and Guilds Level 3 Diploma in Social Media for Business
  • Essential Skills Qualifications (Application of Number, Communications, Digital Literacy)

Digital marketing and the use of social and digital media is a key part of business marketing strategies and practice today. This framework is created to equip learners with the ability to understand, utilise and develop the skills needed whilst working in social media and digital marketing for business purposes. 

 

Tasks may include creating and optimising content for the web, using digital and social media for marketing campaigns, key word optimisation, content management and website creation.

 

EXAMPLE UNITS:

  •  
  • Use Digital and Social Media in marketing campaigns
  • Creating and optimising content for the Web
  • Social Networking Management for a Business
  • Principles of Social Media advertising and promotion
  • Web Fundamentals
  • Website Software

The framework is relevant for the following roles:

 

 

  • Search Engine Optimisation Assistant
  • e-Commerce Assistant
  • E-mail Campaign Assistant
  • Website Content Manager
  • Online Marketing Co-ordinator
  • Web Design Assistant
  • Video Marketing Production Assistant

 

Digital Marketing Apprenticeship (Pathway 2)

Social Media and Digital Marketing (Wales)

SKILLS REQUIRED:

 

  • Keen interest in social media and digital marketing
  • Ability to demonstrate a "can do" attitude 
  • Highly organised with strong attention to detail
  • Strong communication skills
  • This is an all age apprenticeship

 

 

TRAINING TO BE PROVIDED:

  • City and Guilds Level 3 Diploma in Digital Marketing
  • Essential Skills Qualifications (Application of Number, Communications, Digital Literacy)

Digital marketing and the use of social and digital media is a key part of business marketing strategies and practice today. This framework is created to equip learners with the ability to understand, utilise and develop the skills needed whilst working in social media and digital marketing for business purposes. 

 

Tasks may include creating and optimising content for the web, using digital and social media for marketing campaigns, key word optimisation, content management and website creation.

 

EXAMPLE UNITS:

 

  • Project Management
  • Content Marketing
  • Website Software
  • Principles of marketing and evaluation
  • Produce copy for digital media communication
  • Imaging Software

 

The framework is relevant for the following roles:

 

 

  • Digital Marketing Analyst
  • e-Commerce Marketing Manager
  • E-mail Campaign Manager
  • Mobile Marketing Manager
  • Web Analyst
  • Web Designer
  • Video Marketing Director

Digital Marketing Apprenticeship (Pathway 2) Higher Apprenticeship

Social Media and Digital Marketing (Wales)

SKILLS REQUIRED:

 

  • Keen interest in social media and digital marketing
  • Ability to demonstrate a "can do" attitude 
  • Highly organised with strong attention to detail
  • Strong communication skills
  • This is an all age apprenticeship

 

 

TRAINING TO BE PROVIDED:

  • City and Guilds Level 4 Diploma in Digital Marketing
  • Essential Skills Qualifications (Application of Number, Communications, Digital Literacy)

Digital marketing and the use of social and digital media is a key part of business marketing strategies and practice today. This framework is created to equip learners with the ability to understand, utilise and develop the skills needed whilst working in social media and digital marketing for business purposes. 

 

Tasks may include creating and optimising content for the web, using digital and social media for marketing campaigns, key word optimisation, content management and website creation.

 

EXAMPLE UNITS:

 

  • Marketing Planning
  • Email Marketing
  • Website Software
  • Ethics and legalities of Digital Marketing
  • Project Management
  • Imaging Software

 

The framework is relevant for the following roles:

 

  • Trainee Software Developer 
  • Trainee Web Developer 
  • Trainee Software Tester 
  • Trainee Computer Programmer 

 

 

 

Software Development Apprenticeship (Pathway 1)

IT, Software, Web & Telecoms Professionals (Wales)

SKILLS REQUIRED:

  • Highly organised with strong attention to detail
  • Solid experience of using various forms of technology
  • Strong communication skills
  • This is an all age apprenticeship

 

TRAINING TO BE PROVIDED:

  • City and Guilds Level 2 Diploma in ICT Professional Competence 
  • City and Guilds Level 2 Diploma in ICT Systems and Principles
  • Essential Skills Qualifications (Application of Number, Communications, Digital Literacy)

This Apprenticeship framework is designed for new entrants to a role in the IT & Telecoms sector, and to provide potential progression and re-skilling routes for existing IT Professionals. This pathway covers all job roles in the Software Development sector. The framework is designed in this way to provide maximum flexibility for employers and apprentices, due to the constantly changing job roles and technology requirements in the IT industry.

 

This is an excellent opportunity to gain the skills and experience required for a career in the world of mobile app/software development/software testing and is not an opportunity to be missed.

 

EXAMPLE UNITS:

  • Software Design Fundamentals
  • Customer Support Provision
  • Install/Upgrade Software
  • Web Fundamentals
  • Software Programming
  • Software Testing

The framework is relevant for the following roles:

   

  • Software Developer 
  • Web Developer 
  • Software Tester 
  • Computer Programmer 

Software Development Apprenticeship (Pathway 1)

IT, Software, Web & Telecoms Professionals (Wales)

SKILLS REQUIRED:

  • Highly organised with strong attention to detail
  • Solid experience of using various forms of technology
  • Strong communication skills
  • This is an all age apprenticeship

 

TRAINING TO BE PROVIDED:

  • City and Guilds Level 3 Diploma in ICT Professional Competence 
  • City and Guilds Level 3 Diploma in ICT Systems and Principles
  • Essential Skills Qualifications (Application of Number, Communications, Digital Literacy)

This Apprenticeship framework is designed for new entrants to a role in the IT & Telecoms sector, and to provide potential progression and re-skilling routes for existing IT Professionals. This pathway covers all job roles in the Software Development sector. The framework is designed in this way to provide maximum flexibility for employers and apprentices, due to the constantly changing job roles and technology requirements in the IT industry.

 

This is an excellent opportunity to gain the skills and experience required for a career in the world of mobile app/software development/software testing and is not an opportunity to be missed.

 

EXAMPLE UNITS:

  • Software Design Fundamentals
  • Customer Support Provision
  • Install/Upgrade Software
  • Web Fundamentals
  • Software Programming
  • Software Testing

The framework is relevant for the following roles:

  

  • Software Developer 
  • Web Developer 
  • Software Tester 
  • Computer Programmer 

Software Development Higher Apprenticeship (Pathway 1)

IT, Software, Web & Telecoms Professionals (Wales)

SKILLS REQUIRED:

  • Highly organised with strong attention to detail
  • Solid experience of using various forms of technology
  • Strong communication skills
  • This is an all age apprenticeship

 

TRAINING TO BE PROVIDED:

  • City and Guilds Level 4 Diploma in ICT Professional Competence 
  • City and Guilds Level 4 Diploma in ICT Systems and Principles
  • Essential Skills Qualifications (Application of Number, Communications, Digital Literacy)

This Apprenticeship framework is designed for new entrants to a role in the IT & Telecoms sector, and to provide potential progression and re-skilling routes for existing IT Professionals. This pathway covers all job roles in the Software Development sector. The framework is designed in this way to provide maximum flexibility for employers and apprentices, due to the constantly changing job roles and technology requirements in the IT industry.

 

This is an excellent opportunity to gain the skills and experience required for a career in the world of mobile app/software development/software testing and is not an opportunity to be missed.

 

EXAMPLE UNITS:

  • Software Design Fundamentals
  • Customer Support Provision
  • Install/Upgrade Software
  • Web Fundamentals
  • Software Programming
  • Software Testing

The framework is relevant for the following roles:

 

 

  • Database Adminsitrator Support 
  • Telecoms Assistant 
  • Network Support 
  • IT Technical Support

 

 

IT Practitioner Apprenticeship (Pathway 2)

IT, Software, Web & Telecoms Professionals (Wales)

SKILLS REQUIRED:

  • Highly organised with strong attention to detail
  • Solid experience of using various forms of technology
  • Strong communication skills
  • This is an all age apprenticeship

 

TRAINING TO BE PROVIDED:

  • City and Guilds Level 2 Diploma in ICT Professional Competence 
  • City and Guilds Level 2 Diploma in ICT Systems and Principles
  • Essential Skills Qualifications (Application of Number, Communications, Digital Literacy)

This Apprenticeship framework is designed for new entrants to a role in the IT & Telecoms sector, and to provide potential progression and re-skilling routes for existing IT Professionals. This pathway covers all job roles in the Software Development sector. The framework is designed in this way to provide maximum flexibility for employers and apprentices, due to the constantly changing job roles and technology requirements in the IT industry.

 

This is an excellent opportunity to gain the skills and experience required for a career in the world of mobile app/software development/software testing and is not an opportunity to be missed.

 

EXAMPLE UNITS:

  • System Operation and Management
  • Install/Upgrade software
  • Technical Advice & Guidance
  • Technical Fault Diagnosis
  • Replace & Upgrade Hardware
  • Remote Support

The framework is relevant for the following roles:

  

  • Database Adminsitrator 
  • Telecoms Manager
  • Network Manager
  • IT Technical Support

 

IT Practitioner Apprenticeship (Pathway 2)

IT, Software, Web & Telecoms Professionals (Wales)

SKILLS REQUIRED:

  • Highly organised with strong attention to detail
  • Solid experience of using various forms of technology
  • Strong communication skills
  • This is an all age apprenticeship

 

TRAINING TO BE PROVIDED:

  • City and Guilds Level 3 Diploma in ICT Professional Competence 
  • City and Guilds Level 3 Diploma in ICT Systems and Principles
  • Essential Skills Qualifications (Application of Number, Communications, Digital Literacy)

This Apprenticeship framework is designed for new entrants to a role in the IT & Telecoms sector, and to provide potential progression and re-skilling routes for existing IT Professionals. This pathway covers all job roles in the Software Development sector. The framework is designed in this way to provide maximum flexibility for employers and apprentices, due to the constantly changing job roles and technology requirements in the IT industry.

 

This is an excellent opportunity to gain the skills and experience required for a career in the world of mobile app/software development/software testing and is not an opportunity to be missed.

 

EXAMPLE UNITS:

  • System Operation and Management
  • Install/Upgrade software
  • Technical Advice & Guidance
  • Technical Fault Diagnosis
  • Replace & Upgrade Hardware
  • Remote Support

The framework is relevant for the following roles:

  

  • Database Adminsitrator Manager
  • Telecoms Manager
  • Network Manager
  • IT Technical Support Manager

 

IT Practitioner Higher Apprenticeship (Pathway 2)

IT, Software, Web & Telecoms Professionals (Wales)

SKILLS REQUIRED:

  • Highly organised with strong attention to detail
  • Solid experience of using various forms of technology
  • Strong communication skills
  • This is an all age apprenticeship

 

TRAINING TO BE PROVIDED:

  • City and Guilds Level 4 Diploma in ICT Professional Competence 
  • City and Guilds Level 4 Diploma in ICT Systems and Principles
  • Essential Skills Qualifications (Application of Number, Communications, Digital Literacy)

This Apprenticeship framework is designed for new entrants to a role in the IT & Telecoms sector, and to provide potential progression and re-skilling routes for existing IT Professionals. This pathway covers all job roles in the Software Development sector. The framework is designed in this way to provide maximum flexibility for employers and apprentices, due to the constantly changing job roles and technology requirements in the IT industry.

 

This is an excellent opportunity to gain the skills and experience required for a career in the world of mobile app/software development/software testing and is not an opportunity to be missed.

 

EXAMPLE UNITS:

  • System Operation and Management
  • Install/Upgrade software
  • Technical Advice & Guidance
  • Technical Fault Diagnosis
  • Replace & Upgrade Hardware
  • Remote Support

Employers Guide

"We have tried to make the process of recuriting an apprentice as simple as posssible"

Apprenticeships in Wales  are a way to earn a wage and work alongside experienced staff to gain job-specific skills.


Here Steve Bain from Pisys.net explains about apprenticeships and how Swansea ITeC have helped him with the recruitment and training of Apprentices for the last 4 years.

"The AMS system hosted with Careers Wales is a easy to use. Employers and potential apprentices can access the system and find current Apprenticeship Vacancies"

Require more information about apprenticeships?

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