Operational Excellence Workforce and technology strategies that mean success
Operational Excellence  Workforce and technology strategies that mean success
2 | opXLConsulting Practices YOU ASKED FOR WORKFORCE SOLUTIONS THAT ARE… EASY TO USE CUSTOMIZABLE SECURE ADAPTABLE SCALABLE ACTIONABLE
2   opXLConsulting Practices  YOU ASKED FOR WORKFORCE SOLUTIONS THAT ARE     EASY TO USE  CUSTOMIZABLE  SECURE  ADAPTABLE ...
AND THESE SOLUTIONS NEED TO LET YOU… 3 | opXLConsulting Practices ASSIGN PEOPLE TO WORK GET REAL-TIME DATA TRACK PEOPLE & ASSETS MEASURE & REPORT ANALYZE & SPOT TRENDS GET IT RIGHT THE 1ST TIME
AND THESE SOLUTIONS NEED TO LET YOU     3   opXLConsulting Practices  ASSIGN PEOPLE TO WORK  GET REAL-TIME DATA  TRACK PEO...
OPXL’S WORKFORCE MANAGEMENT PRACTICE AREAS ANALYTICS & CONSULTING Operations Reviews Technology Analysis Business Process Improvement MANAGED SERVICES LEARNING SYSTEMS Compliance Product Launch Process Launch Onboarding opXL’s solutions serve the Telecom, Video Entertainment, Information, and Utility CHANGE MANAGEMENT industries. GPS Dispatch Inventory Management Network 360 FIELD OPERATIONS ForceSeer SERVING THESE INDUSTRIES 4 | opXLConsulting Practices Telephony Video & Audio Internet Lean Six Sigma Program Management Project Management Utilities WITH THESE TECHNOLOGIES & MORE Satellite Wireless Internet of Everything Headends & Hubs HFC & OSP Business & Residential opXL understands the challenges facing technicians working on Satellite, LTE, WiFi , Headends & Hubs, Outside Plant, and Customer delivery.
OPXL   S WORKFORCE MANAGEMENT PRACTICE AREAS ANALYTICS   CONSULTING Operations Reviews Technology Analysis Business Proces...
FIND AND FIX THE HOLES IN PROCESSES 5 | opXLConsulting Practices Managing people and technology is a challenge, especially delivering services across a physical infrastructure that ages and requires operational excellence to maintain. Operational Excellence means that all the parts fit…perfectly
FIND AND FIX THE HOLES IN PROCESSES  5   opXLConsulting Practices  Managing people and technology is a challenge, especial...
OPXL SOLVES WORKFORCE PROBLEMS 6 | opXLConsulting Practices opXL solves problems by: • Streamlining processes to eliminate wasted effort and improve efficiency • Enabling people to improve productivity • Fine-tuning data collection, analysis, and reporting platforms to make faster and more accurate decisions. PROCESS PEOPLE PLATFORM
OPXL SOLVES WORKFORCE PROBLEMS  6   opXLConsulting Practices  opXL solves problems by      Streamlining processes to elimi...
PROCESS - GET MORE WORK DONE Reduce time to perform change-related activities • All the information is in one application Make more accurate estimates • ForceSeer learns how long work takes 7 | opXLConsulting Practices • Database becomes more accurate over time AUTOMATED WORKFORCE MANAGEMENT • Assign work dynamically • Analyze performance in real-time • Create a single source of truth • Discover the impact of changing priorities • Access reports with comments and photos • Instantly locate technicians and materials Make better decisions • Use graphical displays to allocate people and resources Improve personnel and resource budgeting • More accurate work estimates avoid over/under staffing
PROCESS - GET MORE WORK DONE Reduce time to perform change-related activities     All the information is in one applicatio...
PEOPLE - PERFORMANCE THROUGH EDUCATION Today, people learn and apply information differently than they did just a few years ago. by opXL Learning Systems SUCCEED At more REDUCE Inbound calls RETAIN Good people 8 | opXLConsulting Practices CLOSE More sales SHORTEN Repair times opXL understands the unique challenges of educating a field-based workforce. It’s why we created Xpert, a 21st century learning solution built for mobility and speed. Launching a new product? Xpert. Metrics falling? Xpert. Managing change? Xpert.
PEOPLE - PERFORMANCE THROUGH EDUCATION  Today, people learn and apply information differently than they did just a few yea...
PLATFORM - BIG DATA ANALYTICS = BETTER DECISIONS The Challenge – It’s a flood of data. Too much data to leave to Excel spreadsheets. DATA PROCESSING POWER 100 times faster at collecting and analyzing network data GROWTH Infinitely scalable and built with the future in mind TRANSPARENCY Measure, analyze, and control more of the network than ever before INSIGHT 13 months of data helps identify trends and isolate trouble spots INTELLIGENCE 9 | opXLConsulting Practices Network 360 learns what causes problems and advises on recommended actions EASE OF USE Managers, supervisors, and technicians can filter, analyze, and make better decisions. ACCESS Connect to the Network 360 Analytics Engine to perform additional analytics MOBILITY Designed for devices in the field The information you need to make timely decisions is not timely; opportunities grow stale, projects get delayed, customers are lost. The Solution – Automate data collection and analysis. Turn your stale data into trustworthy insights and decisions.
PLATFORM - BIG DATA ANALYTICS   BETTER DECISIONS  The Challenge     It   s a flood of data. Too much data to leave to Exce...
OUR PHILOSOPHY 10 | opXLConsulting Practices OUGHT is can will Things ought to be better. So…. How is it? It can be better. It will work out…. Always. Companies recognize this every day. A company ought to provide stellar service to its customers. Employees ought to be interested in career progression. Tools and applications ought to solve myriad business problems. A dialogue with leaders on how things ought to be is always invigorating. It brings out the entrepreneurial thinking required to stay fresh. A company desire to be the best doesn’t mean it is. From C suite to front line, in a distributed workforce environment, many nuances keep companies from operating in an aligned environment. Business goals vary from region to region, or maybe aren’t articulated well. Evaluating the challenges with personnel at all levels, analyizing how well tools and applications are being used, and observiing front line supervisor and manager skills provide a holistic view to how it is for a company. Alignment, common goals, an understanding of the team, better utilization of existing tools; all of these are elements that can be attacked and resolved. A re-set of expectations, activating new (and sometimes turning down old) applications can be a launching point for transformational change. Companies can employ aligned tactics to make a difference internally, leading to making a difference for its customers. Employing solutions in an aligned manner, with clear expectations, a true measurement system in place and with focused leadership, there is no choice but to succeed. A successful engagement means that a company will eliminate wasted activity, will provide focused energy on its transformation and will achieve its desired results in customer, employee and fiscal excellence.
OUR PHILOSOPHY  10   opXLConsulting Practices  OUGHT  is  can  will  Things ought to be better.  So   . How is it   It can...
OUR RECENT ENGAGEMENTS CASE STUDY Network Upgrades Prepare for a major system upgrade by finding and eliminating defects in the physical infrastructure. Client: Major MSO Vendors: Alpha, Arris, Aurora, CommScope, PPC, Cisco CASE STUDY Ops Improvements CASE STUDY Organizational Alignment Program manage network and operational improvements: Deploy return path monitoring in over 1,100 headends, Transponders in 60,000 power supplies and signal leakage gear in 5,000 vehicles. Assist in the restructure of a large (5,000 employee) technical design & engineering organization to standardize processes and procedures. Client: Major MSO Vendors: Bentley, Microsoft Client: Major MSO Vendors: Alpha, Viavi, Seldon 11 | opXLConsulting Practices CASE STUDY Interactive Learning Accelerate mastery of cable system technologies through new and innovative training courses delivered on mobile devices. Client: Major MSO Vendors: Various CASE STUDY Vendor Training Development Accelerate mastery of new product in support of launch through customized courseware delivered on mobile devices. Client: Alpha CASE STUDY Project Management Prepare the organization to build out and install the physical infrastructure and technologies for high-speed communications in a major metro area. Client: Large contractor
OUR RECENT ENGAGEMENTS CASE STUDY Network Upgrades Prepare for a major system upgrade by finding and eliminating defects i...
REQUEST A DEMO Select an app opXL, LLC 7505 Village Square Drive, Suite 105 Castle Pines, CO 80108 720-668-9936 info@opXL.net www.opXL.net
REQUEST A DEMO Select an app  opXL, LLC 7505 Village Square Drive, Suite 105 Castle Pines, CO 80108 720-668-9936 info opXL...