Getting to know the features
of your new Vet2Pet App
2
CONTENTS:
App Dashboard .........................................................5
Push Notications .................................................... 8
App Settings & Images ........................................11
Mobile Pet Rewards Program ...........................12
Sele Shots ...............................................................18
Appointment Requests ........................................20
Food & Medication Requests ...............................21
Family Share ..................................................................22
PetSync™ ............................................................................23
Welcome Kit ..........................................................................24
Troubleshooting .......................................................................26
When you see this symbol,
click to watch a video
tutorial for that section!
4
App Dashboard
You should have received an invitation to your
dashboard in your practice email. Please contact us
if you did not receive your invitation.
TO ACCESS YOUR DASHBOARD:
1. On your computer, open https://app.myvet2pet.com.
2. Sign in with the same username and password you created in your app.
YOU CAN ALSO GRANT OTHERS ACCESS TO THE DASHBOARD:
1. Open the App Dashboard.
2. Select "Users".
3. Select "Edit" next to the appropriate user.
4. Select "Practice Owner".
Alternatively, you can invite others to your dashboard by selecting
"Invite to Dashboard".
6
The rst time a client installs your app, they will need to create an
account to sync the app with your practice software. It is important that
the client uses the same email address to create their account that is on
le in the practice software.
If the client doesn’t have an email on le in the software,
then the data will not display in the app.
After the client creates their account, a verication email will be sent
immediately with a link that will activate their account. This is to ensure
their identity. After the link has been clicked, then the data will appear
in the app.
Creating an Account
in the App
8
Push Notications
Push notications are simple messages that
wake up the device and alert the user with a
message displayed on the home or lock screen.
TO SEND A PUSH NOTIFICATION:
1. Log in to your app dashboard at http://app.myvet2pet.com.
2. Select “Practices” from the toolbar menu.
3. Click on your practices name.
4. Select “Notications”, and then “Create New Notication.
5. Type the title of your message in the Title box. This is what will be
displayed on the home or locked screen of the device.
6. Type your message in the “Message Body box. This will be displayed in the
app under the title of the notication.
7. Select your target group (dog owners, cat owners or general).
8. Upload an image (optional).
9. Select “Publish New Notication.
SUGGESTIONS FOR PUSH NOTIFICATIONS:
• New services
• Infectious disease outbreaks
• Lost pets
HOW TO REVISE A PREVIOUS PUSH NOTIFICATION:
1. Log in to your app dashboard.
2. Select the pencil in the upper right hand corner of the message you want to edit.
3. Make revisions.
Weather/disaster emergency instructions
• Hospital news
• Specials/Promotions/Flash Sales
10
App Settings & Images
Changes to your icon require resubmission through the App Store
and Google Play Store. Please contact us if you would like to change your icon.
CHANGING YOUR HOME PAGE OR BANNER IMAGE
You can change these features anytime, instantly.
1. App Dashboard.
2. Select “App Details”.
3. Scroll down to home page image / banner image.
4. Delete current image.
5. Upload your new PNG image.
6. Select Update (at the bottom of the page).
CHANGING LINKS AND INFORMATION IN YOUR APP
1. App Dashboard.
2. Select “App Details”.
3. Make desired changes.
4. Select Update (at bottom of page).
12
Mobile Pet
Rewards Program
Your app contains a virtual stamp card where clients
can collect stamps to earn rewards at the hospital.
Your loyalty program can be customized specically
for your practice.
WE RECOMMEND THE FOLLOWING LOYALTY PROGRAM:
1. Clients earn 1 stamp for every $100 spent (per invoice).
2. When 16 stamps are collected, the client earns a $100 reward towards a
future visit.
3. To execute the reward, create a code in your practice software called
“Loyalty Card Redeem with an associated - $100.00 credit. This should be
entered into the client’s account when they earn a reward.
HOW TO CREATE A LOYALTY STAMP:
1. App Dashboard > Select “Loyalty” .
2 Select “Earn” on the upper toolbar.
3 Select “Add Loyalty”.
4. Fill in the Title and Description of
your loyalty stamp.
5. Select the number of associated stamps you would like to allow the
client to earn. For example, you may want to give 3 stamps for an
online review. In that case, assign the quantity to “3”.
6. Select Add New Loyalty”.
7. Each loyalty stamp can be printed to keep at the checkout desk.
14
HOW TO REMOVE A LOYALTY STAMP
Loyalty stamps will need to be removed from the virtual card
in the following situations:
You accidentally apply a stamp
The clients wants to redeem their card
1. App Dashboard > Select “Loyalty”.
2. Select “Redeem” on the upper toolbar.
3. Select “Add Loyalty”.
4. Complete the Title and Description.
5. Select the number of stamps you want your code to remove.
6. Select Add New Loyalty” (print if needed).
HOW TO INVESTIGATE LOYALTY STAMPS
Situations may arise where you will need to investigate how many
stamps a client has earned or to make sure they received their stamps.
1. App Dashboard > Select “Loyalty.
2. Select “History” on the upper toolbar to see a trailing stamp history
for all clients.
Alternatively, you can type a specic clients name in the search box.
A client returns a product
that they previously acquired
a stamp for purchasing
LOYALTY PROGRAM SUCCESS TIPS
1. Stamps are given for every $100 spent per invoice. Example: If the
invoice total is $380, the client is eligible for 3 stamps. If the client
would like to spend $20 more bringing the invoice to $400 or greater,
the client would then be eligible for 4 stamps.
2. Stamps are earned at each invoice/visit and do not carry over to the
next visit. Stamp eligibility starts over at each visit. Example: If the
invoice is $380, the client is eligible for 3 stamps. The remaining $80
does not carry over to the next visit.
3. When a client achieves 16 stamps, be sure to congratulate them (we
suggest high-ves all around)! It is easiest to create a line item code
in your software “LOYALTY CARD REDEEM” which will apply the $100
credit to the client’s account. This code will be used for future tracking
and analysis of the loyalty program.
Clients earn a stamp for
every $100 spent*
*(per invoice)
=
$
10 0
SPENT
16
You can apply and remove loyalty stamps from the client’s loyalty
card in the dashboard.
Find the client in the “User” list. Click add” to apply the appropriate stamp
and redeem to remove stamps. The client will receive a notication with
each stamp awarded or removed.
4. When the client earns their $100 reward, it must be used towards their
future visit (not the visit redeemed).
16 stamps= $100 credit on
account for a future visit!
=
$
10 0
10 0
APPLYING LOYALTY STAMPS VIA THE DASHBOARD
For clients without a smartphone, you may create an account in the
dashboard for the loyalty card for tracking purposes. To do this, go to
“Users”, then “Invite to Dashboard”. Create the account for the client.
Then you may add/remove stamps via the dashboard. To view how many
stamps a client has on their loyalty card, select “Loyalty then “History” in
the dashboard.
18
Sele Shots
Clients can submit seles of their pets from the
app. When they complete the form and submit
it, you will receive this in your email inbox and in
your App Dashboard.
HERE ARE SOME IDEAS FOR USING SELFIE SHOTS:
Start an album in Facebook called “Sele Shots” where you can upload new
seles as they come in. This will create a gallery of images.
TIP: Have the sta submit Sele Shots of their animals to launch
your album on Facebook.
To access your seles:
1. App Dashboard > Select “Request”.
2. Select “Seles” from the upper toolbar to access the list.
3. To save a sele image from the dashboard, double click on the image
and save as a le.
Poy
Nac
20
Requests
Appointment Requests
Clients can submit appointment requests from the app. When they complete
the form and submit it, you will receive this in your email inbox and in your
App Dashboard. The hospital sta can contact the client to conrm or move
their requested appointment. The app has a built-in restriction that will not
allow a request to be sent within 24 hours of the current time.
Food and Medication Requests
Clients can submit food and rell requests from the app. When they
complete the form and submit it, you will receive this in your email inbox
and in your App Dashboard. The app has a built-in restriction that will not
allow same day requests.
When clients use your app to request rells and food, it improves the
eciency of the hospital by replacing a phone call with an app request.
This allows your team to focus on the clients in the hospital.
Practice Idea!
1. Increase your prescription handling fee by $1 in your practice software.
2. Give clients $5 o any order over $25 placed through the app.
3. Securely store client’s credit cards in an online payment system or oer
Apple Pay. This will improve eciency in the practice and the client
experience.
To access a list of all requests:
1. App Dashboard > Select “Requests”.
2. Select Appointments” or “Orders to view the list.
22
Members of the same family can share the app within their family.
The pets and loyalty card will sync amongst all the devices logged in with
the same email and password.
Only one app account should be created per family.
Then each member can Log In (rather than “Create an Account”) to the
app to share content.
Family Share
This feature will allow the client to have their pets, reminders and upcoming
appointments loaded into their app. The client will receive automated
notications 10 days prior to an upcoming service and 24 hours prior to any
appointment scheduled in your practice software.
NOTE:
1. The same email must be used to create the account in the app that is
on le in the practice software in order for the data to synchronize.
2. An email will be sent to the client to verify their identity prior to the
data being displayed in the app.
3. Once the email is veried, data should appear in the app immediately.
4. For new clients, data may take up to 24 hours to appear.
24
Welcome Kit
We will provide you with a full custom marketing kit
to get the word out about your app. This box will arrive
at your practice within a few weeks of your app release.
If you need more rells, just let us know!
• Notecard announcements
• Counter signs
Window decals
• Buttons for sta
• App Guide Booklet
* By request, we can provide you with JPG images and links to your app
to post on social media and your website.
26
Troubleshooting
1. Notications are not showing up on a device
Make sure the device has enabled the app to send notications.
Go to settings to nd the app and adjust the privacy setting.
2. The client can’t access their loyalty card
Make sure the device has enabled the app to access the photos and
camera.
3. The device won’t scan the QR codes for the loyalty card
Try holding the device back approximately 8 to 12 inches from the
QR code.
4. The data is not appearing in the app
The status of the data connection can be found in the app under
Account & Settings
The possible statuses are:
“No Records Found – This means the client’s email in the app is not matching
with the email on le in the practice software. The email needs to be exactly
the same (including upper and lower case characters) in the app and in the
software. Please note, the email must be present in the software for 24-48
hours to synchronize so new clients will need to wait during this time period
and check again.
“Yay! You are connected” This means the pets, reminders and upcoming
appointments are successfully displaying in the app.
The area is blankThis means you do not have data integration available.
Please contact us for more information.
5. You can’t sign in to your App Dashboard
Make sure you are using the correct URL https://app.myvet2pet.com (please
note there is no www in the URL).
6. You forgot your password to the App Dashboard
You can reset your password at https://app.myvet2pet.com by clicking “Forgot
your password?”
7. Your team needs more training
We oer multiple options for team training. Please contact us to learn more!
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8. You need more marketing materials
We provide unlimited rells on marketing supplies. Please visit our website
to place your order.
9. Would you like a free Starbucks?
Just take our online quiz and we’ll send you a gift card.
Click on the cup to take the quiz!
The client misspelled their email when they created
their account.
Select “Sign Out and create a new account or edit the email address in the
App Dashboard by selected “Users” then edit” next the the clients name.
The client can’t remember their password
Select “Forgot password” on the login/create an account screen
to reset the password.
10.
11.
Please join our Facebook group for V2P
to keep updated on news and information.
Find us at “V2P Forum & News”!
Feel free to reach out with
any questions!
info@vet2pet.com
970.808.9089
vet2pet.com