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Warranty Pages


 
39004DP522 01/2015
 
Limited Warranty for Air Conditioner & Heat Pump Condensing Units with R-410A
Refrigerant
 
FOR WARRANTY SERVICE OR REPAIR:
 
Contact the installer or a Payne dealer. You may find their name on the product or in your Owner’s Packet.
 
For help, contact: Payne Heating & Cooling, Consumer Relations, P.O. Box 4808, Syracuse, New York 13221, Phone 1-888-417-2963
 
PRODUCT REGISTRATION: Register your product online at www.payne.com.
 
Model No. __Payne PH14NB04200G
 
Unit Serial No. _FB4CNP042L00_
Date of Installation __MARCH 7, 2017_
 
Installed by __ROBERT CAMPBELL, DBA: CAMPBELL'S HVAC, APPLIANCE & HOME REPAIR_423-483-4350
Name of Owner __BILL W HOLLY, SR_423-943-1689 Address of Installation _1120 BROAD ST, ELIZABETHTON, TN 37643___________
 
Payne Heating & Cooling (hereinafter “Company”) warrants this product against failure due to defect in materials or workmanship under normal use
and maintenance as follows. All warranty periods begin on the date of original installation. If a part fails due to defect during the applicable warranty
period Company will provide a new or remanufactured part, at Company’s option, to replace the failed defective part at no charge for the part.
Alternatively, and at its option, the Company will allow a credit in the amount of the then factory selling price for a new equivalent part toward the retail
purchase price of a new Company product. Except as otherwise stated herein, those are Company’s exclusive obligations under this warranty for a
product failure. This limited warranty is subject to all provisions, conditions, limitations and exclusions listed below and on the reverse (if any) of this
document.
 
RESIDENTIAL APPLICATIONS
This warranty is to the original purchasing owner only and is not available for subsequent owners. Except as otherwise stated, if the product is
installed in a residence and is properly registered within 90 days after original installation (see Warranty Conditions below for registration
instructions), then the warranty period will be ten (10) years from the date of installation.Otherwise the warranty period is five (5) years
from the date of installation.
 
OTHER APPLICATIONS
. The warranty period is five (5) years on the compressor, and one (1) year on all other parts. The warranty is to the original owner only and is not
available to subsequent owners.
 
LEGAL REMEDIES: The owner must notify the Company in writing, by certified or registered letter to Payne Heating & Cooling, Warranty Claims,
P.O. Box 4808, Syracuse, New York 13221, of any defect or complaint with the product, stating the defect or complaint and a specific request for
repair, replacement, or other correction of the product under warranty, mailed at least thirty (30) days before pursuing any legal rights or remedies.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

39004DP522 01/2015
WARRANTY CONDITIONS:
1. To obtain a ten-year warranty the product must be properly registered at www.payne.com within ninety (90) days of original installation. In
jurisdictions where warranty benefits conditioned on registration are prohibited by law, registration is not required and the warranty period
will be 10 years.
2. Where a product is installed in a newly constructed home, the date of installation is the date the homeowner purchased the home from the
builder.
3. If the date of original installation cannot be verified, then the warranty period begins ninety (90) days from the date of product manufacture
(as indicated by the model and serial number). Proof of purchase may be required at time of service.
4. Product must be installed properly and by a licensed HVAC technician.
5. The warranty applies only to products remaining in their original installation location.
6. Installation, use, care, and maintenance must be normal and in accordance with instructions contained in the Installation Instructions,
Owner’s Manual and Company’s service information.
7. Defective parts must be returned to the distributor through a registered servicing dealer for credit.
LIMITATIONS OF WARRANTIES: ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS
LIMITED WARRANTY. SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR
CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU. THE EXPRESS WARRANTIES MADE IN THIS WARRANTY ARE
EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR OTHER PERSON
WHATSOEVER.
THIS WARRANTY DOES NOT COVER:
1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling of either defective parts, or
replacement parts, or new units.
2. Any product not installed pursuant to applicable regional efficiency standards issued by the Department of Energy.
3. Any product purchased over the Internet.
4. Normal maintenance as outlined in the installation and servicing instructions or Owner’s Manual, including filter cleaning and/or
replacement and lubrication.
5. Failure, damage or repairs due to faulty installation, misapplication, abuse, improper servicing, unauthorized alteration or improper
operation.
6. Failure to start or damages due to voltage conditions, blown fuses, open circuit breakers, or the inadequacy, unavailability, or interruption
of electrical, Internet service provider, or mobile device carrier service or your home network.
7. Failure or damage due to floods, winds, fires, lightning, accidents, corrosive environments (rust, etc) or other conditions beyond the control
of Company.
8. Parts not supplied or designated by Company, or damages resulting from their use.
9. Products installed outside the U.S.A. or Canada.
10. Electricity or fuel costs, or increases in electricity or fuel costs from any reason whatsoever, including additional or unusual use of
supplemental electric heat.
11. Any cost to replace, refill or dispose of refrigerant, including the cost of refrigerant.
12. ANY SPECIAL, INDIRECT OR CONSEQUENTIAL PROPERTY OR COMMERCIAL DAMAGE OF ANY NATURE WHATSOEVER.
Some states or provinces do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.
This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.