Minimum opening order per season is $250. In Season reorder is $100.
Backorders will be shipped without notice within six months of order
ship date unless canceled in writing.
Orders must be written in case pack or minimum quantities. Shiraleah
reserves the right to increase quantities to meet our case pack or
Shiraleah is a wholesaler and will sell only to retail businesses with a
valid reseller identiﬁcation number.
Shiraleah prices listed herein are valid through June 15, 2017.
However, due to market factors outside of our control, published
prices may be adjusted prior to this date.
All opening orders must be prepaid by Visa, MasterCard, American
Express, Discover, check or COD. COD orders require a money
order or certiﬁed check and will be charged an additional $12.00.
If prepaying by check, please add an additional 12% for shipping
within the Continental United States.
A $25 fee will be charged for any returned checks due to insufﬁcient
funds. A 1.5% per month late charge will be applied to all invoices
31+ days past due.
Accounts more than 60 days past due will be sent to collections.
Customer agrees to pay all collection costs and attorney’s fees.
To qualify for Net 30 terms accounts must order at least three
times. To apply for terms, fax trade and bank references to
ATTN: ACCOUNTING 866-637-7868 or email them to
All orders are shipped FOB Chicago, IL.
All orders are shipped via UPS ground or LTL unless speciﬁed
otherwise. Special routing instructions must be speciﬁed or Shiraleah
will ship at its own discretion.
USPS orders may incur a delay in shipping. USPS shipped orders
forfeit the right to make claims for damages occurred during
shipping unless the order speciﬁes that the client will pay for
Returns & Claims
All returns are subject to approval by Shiraleah and must be received
in re-saleable condition (i.e. without damages or retail price tags.)
A 20% restocking fee may apply for any unauthorized returns.
All claims for damages and discrepancies must be reported to Shiraleah
customer service by fax or email within 14 days of shipping.
Open credits must be used within three months of issuance.
All cancellations must be made in writing and conﬁrmed by Shiraleah
NOTE: Many Shiraleah products are handcrafted and made from natural
materials such as bamboo, bone, shell and wood as well as recycled
materials such as glass, aluminum and paper. As a result our products
will have slight variations in color, texture and ﬁnish. These variations are
not considered damages and returns will not be accepted.
pu = animal-friendly
pp = polypropylene
L = length
W = width
H = height
D = diameter
Hnd = handle length
Adj = adjustable
min = minimum
(same item, same color)
ea = each
set = assortment
(sold as one unit)
Hand WashDishwasher Safe
TERMS & POLICIES
(does not contain
4258 N. Knox Ave. Chicago, IL 60641 tel: 866-503-9765 | fax: 866-637-7868
www.shiraleah.com (visit our website to register for monthly specials)