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This copy of the Australian Code of Banking Practice is for the use of Naritas Clients & Prospective Clients for informational purposes only. https://www.naritas.com.au

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CONTENTS CODE OF BANKING PRACTICE  CONTENTS PART A  INTRODUCTION  5  21. Direct debits  21  1. Introduction  6  22. Charge...
PART A  INTRODUCTION  5
PART A INTRODUCTION  PART A  INTRODUCTION 1.  Introduction  This Code is a voluntary code of conduct which sets standards ...
PART B  APPLICATION  7
PART B APPLICATION  PART B  APPLICATION 2. 2.1.  This version of the Code of Banking Practice commences on the 2013 transi...
PART C  OUR KEY COMMITMENTS AND GENERAL OBLIGATIONS  9
PART C OUR KEY COMMITMENTS AND GENERAL OBLIGATIONS  PART C  OUR KEY COMMITMENTS AND GENERAL OBLIGATIONS 3.  Our key commit...
PART C OUR KEY COMMITMENTS AND GENERAL OBLIGATIONS  the commencement date of this Code, or earlier at our request, with th...
PART C OUR KEY COMMITMENTS AND GENERAL OBLIGATIONS  9.  Staff training and competency We will ensure our staff  and our au...
PART D  INFORMATION WE WILL GIVE YOU ABOUT OUR BANKING SERVICES  13
PART D INFORMATION WE WILL GIVE YOU ABOUT OUR BANKING SERVICES  PART D  INFORMATION WE WILL GIVE YOU ABOUT OUR BANKING SER...
PART D INFORMATION WE WILL GIVE YOU ABOUT OUR BANKING SERVICES   e  any minimum balance requirement or restriction on depo...
PART D INFORMATION WE WILL GIVE YOU ABOUT OUR BANKING SERVICES  comply with the relevant law when it applies. Otherwise th...
PART D INFORMATION WE WILL GIVE YOU ABOUT OUR BANKING SERVICES  15.2. When you open an account with cheque access, and on ...
PART E  BANKING SERVICES PRACTICES  18
PART E BANKING SERVICES PRACTICES  PART E  BANKING SERVICES PRACTICES 17.  Bank cheques and inter-bank transfers Where we ...
PART E BANKING SERVICES PRACTICES  20.  Changes to terms and conditions  20.1. When, in relation to a banking service, we ...
PART E BANKING SERVICES PRACTICES  21.  Direct debits  21.1. We will take and promptly process your   a  instruction to ca...
PART E BANKING SERVICES PRACTICES   a  where disclosure is compelled by law   b  where there is a duty to the public to di...
PART E BANKING SERVICES PRACTICES  nature of the banking service is such that it would be impractical to apply the Nationa...
PART E BANKING SERVICES PRACTICES  a credit facility you have with us and the reasons for our decision. If we agree to pro...
PART E BANKING SERVICES PRACTICES  incurred by the subsidiary cardholder using the card  and  b  inform you, as the primar...
PART E BANKING SERVICES PRACTICES  a list showing the extent of each of those excesses or overdrawings   c  tell you if an...
PART E BANKING SERVICES PRACTICES  31.6. We will   a  not give the Guarantee to the debtor, or to someone acting on behalf...
PART E BANKING SERVICES PRACTICES  31.12. A third party mortgage will be unenforceable in relation to a future credit cont...
PART E BANKING SERVICES PRACTICES   b   c   d    e    f   32.  ii. those documents contain important information that may ...
PART E BANKING SERVICES PRACTICES  35.  Electronic communications  35.1. If a legislative electronic communications regime...
PART F  RESOLUTION OF DISPUTES, MONITORING AND SANCTIONS  31
PART F RESOLUTION OF DISPUTES, MONOTORING AND SANCTIONS  PART F  RESOLUTION OF DISPUTES, MONITORING AND SANCTIONS 36.  Mon...
PART F RESOLUTION OF DISPUTES, MONOTORING AND SANCTIONS   e  to include in the CCMC Mandate an indemnity by us to release ...
PART F RESOLUTION OF DISPUTES, MONOTORING AND SANCTIONS  37.3. If clause 37.2 does not apply to you, then, clauses 37.3 a ...
PART F RESOLUTION OF DISPUTES, MONOTORING AND SANCTIONS  39.  Availability of information about dispute resolution process...
PART G  TRANSITION  36
PART G TRANSITION  PART G  TRANSITION 41.  Transitional provisions  41.1. On and after the 2013 transition date we will be...
PART G TRANSITION   d  we will be bound by clauses 31.9, 31.11 a  and 31.13 of this Code in respect of any Guarantee  i.  ...
PART H  DEFINITIONS  39
PART H DEFINITIONS  PART H  DEFINITIONS 42.  De   nitions  In this Code any words in bold like this have the following mea...
PART H DEFINITIONS  commencement date means the date that we    rst subscribed to the Code of Banking Practice. However, s...
PART H DEFINITIONS  ePayments Code means the industry code named the e-Payments Code issued by ASIC and available at www.a...
PART H DEFINITIONS  you and your means a person who, at the time the banking service is provided, is an individual or a sm...
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CONTENTS CODE COMMITTEE COMPLIANCE MONITORING MANDATE  CONTENTS Section A  Preliminary Matters  48  4.  1.  48  4.1. Meeti...
CONTENTS CODE COMMITTEE COMPLIANCE MONITORING MANDATE  7.  Compliance investigations approach  7.1. Approach  57  7.2. Pro...
SECTION A  PRELIMINARY MATTERS  1.  Introduction  1.1.  Scope of this document   b  to monitor Code Subscribers    complia...
SECTION A PRELIMINARY MATTERS  i.  act with independence and do what in the CCMC   s opinion is appropriate having regard ...
SECTION A PRELIMINARY MATTERS  2.  CCMC Members  2.1.  Composition of the CCMC The Code speci   es that the CCMC shall be ...
SECTION A PRELIMINARY MATTERS  time to time delegate to the Independent Chairperson.  b  The Independent Chairperson may t...
SECTION A PRELIMINARY MATTERS  a result of an allegation by any person that a Code Subscriber has breached the Code, a ref...
SECTION A PRELIMINARY MATTERS  For the avoidance of doubt, a material personal interest for the purposes of this clause do...
SECTION B  CCMC   S COMPLIANCE MONITORING PROCESS  5.  Compliance monitoring process  5.1.  Methods The CCMC may for the p...
SECTION C  CCMC   S COMPLIANCE INVESTIGATION PROCESS  6.  Institution of a compliance investigation  6.1.  Commencement of...
SECTION C CCMC   S COMPLIANCE INVESTIGATION PROCESS  to determine  for whatever reason , whether a breach of the Code has ...
SECTION C CCMC   S COMPLIANCE INVESTIGATION PROCESS  arrangements to consider redress and its membership of an external di...
SECTION C CCMC   S COMPLIANCE INVESTIGATION PROCESS  be commercially sensitive, the CCMC may agree with the Code Subscribe...
SECTION C CCMC   S COMPLIANCE INVESTIGATION PROCESS  7.4.  Other information Where a compliance investigation is institute...
SECTION C CCMC   S COMPLIANCE INVESTIGATION PROCESS  9.  Process for concluding compliance investigations without a Determ...
SECTION C CCMC   S COMPLIANCE INVESTIGATION PROCESS  ii. if applicable, a brief description of any    nding the CCMC inten...
SECTION D  SANCTIONING CODE SUBSCRIBERS  11.  Public naming of a Code Subscriber  11.1. Grounds for public naming of a Cod...
SECTION D SANCTIONING CODE SUBSCRIBERS  SECTION D  h  the level of compliance with the Code which the CCMC has ascertained...
SECTION E  INTERPRETATION  13.  Interpretation  13.1. De   ned terms The following words have the following meanings where...
SECTION E INTERPRETATION  SECTION E 13.2. General a  A reference to the singular includes the plural and vice versa.  b  T...
SECTION F  GENERAL  14.  Con   dentiality and other matters  14.1. CCMC   s con   dentiality obligations  a  All informati...
SECTION F GENERAL  SECTION F are inadequate , the CCMC and its of   cers and employees  CCMC Personnel  and to hold them h...
SECTION C OUR COMMITMENTS AND GENERAL OBLIGATIONS  NOTES  68  CODE COMPLIANCE MONITORING COMMITTEE MANDATE 2013
CODE COMPLIANCE MONITORING COMMITTEE MANDATE 2013  69
NOTES  70  CODE COMPLIANCE MONITORING COMMITTEE MANDATE 2013
CODE COMPLIANCE MONITORING COMMITTEE MANDATE 2013  71
AUSTRALIAN BANKERS    ASSOCIATION INC Level 3 56 Pitt Street, Sydney NSW 2000 p.  61  0 2 8298 0417 f.  61  0 2 8298 0402 ...