Direct discrimination happens when someone is treated unfavourably because of a personal characteristic protected by the law. Direct discrimination often happens because people make unfair assumptions about what people with certain personal characteristics can and cannot do.
Indirect discrimination occurs when an unreasonable requirement, condition or practice is imposed that disadvantages a person or group because of a personal characteristic.
Discriminatory behaviours and actions that affect a person or group with certain personal characteristics can become entrenched in an organisation or community. These behaviours often become part of organisation’s culture and are reinforced by policies or procedures. If an organisation has a lot of complaints about the same or similar issues, it might be because of entrenched discrimination, also known as systemic discrimination.