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Contact Centre

IN PARTNERSHIP MAKING METRICS ACTIONABLE INTELLIGENT CONTACT CENTRE SOLUTIONS FROM RMG Driving Engagement Productivity and Performance
IN PARTNERSHIP  MAKING METRICS  ACTIONABLE INTELLIGENT CONTACT CENTRE SOLUTIONS FROM RMG Driving Engagement, Productivity ...
THE POWER OF VISUAL CO
THE POWER OF  VISUAL CO
ONTENT Visual content reaches our brain in a faster and more understandable way than just text alone Our brain is capable of decoding visual information 60 000 times faster than if it were simply text This is not new humans have relied on visuals a lot longer than text all the way back to the stone ages So how is this beneficial in the ever changing environment of a contact centre
ONTENT Visual content reaches our brain in a faster and more understandable way than just text alone. Our brain is capable...
CONTACT CENTRES TODAY Contact Centres face a series of challenges impacting on their productivity and efficiency potentially increasing costs and threatening to negatively affect customer satisfaction customer loyalty and company revenues if not handled in an appropriate way Some crucial challenges include Slow Adoption of New Performance Enhancing Technologies Lack of Recognition of Productive Employees Agent Retention Difficulty In Reaching All Employees Non Effective Internal Comms Disparate Systems Used to Manage Various Channels Processes Difficulty Managing All Channels Consistently Lack of Real Time Cross System or Functional Performance Dashboards
CONTACT CENTRES  TODAY  Contact Centres face a series of challenges impacting on their productivity and efficiency, potent...
Contact centre managers must find appropriate solutions to these challenges if they wish to remain competitive and successful The difficulty lies in how to inspire staff and get relevant information across to all employees and in doing so reduce average resolution times agent attrition rates errors and overall costs All this whilst increasing employee engagement service levels profitability and customer satisfaction RMG is your partner in this quest Our intelligent contact centre solutions deliver true value to your business by turning content and data into actionable insight for better work practices more favourable behaviours informed decision making and positive financial impact RMG PREPARES BUSINESSES FOR TOMORROW
Contact centre managers must find appropriate solutions to these challenges if they wish to remain competitive and success...
OUR UNIQUE DATA VISUALISATION APPROACH Experts in the contact centre environment for 37 years RMG s unique solutions focus on the right mix between visual performance management and visual communications We provide your organisation with the best of both worlds high impact even customised internal messaging with complete control literally at your fingertips merged with smart actionable real time metrics EMPLOYEE ENGAGEMENT THROUGH SENSE OF INCLUSION ENGAGING VISUAL INTERNAL COMMUNICATIONS STRATEGY EMPOWERMENT USING ACTIONABLE PERFORMANCE METRICS RESOLUTION MESSAGING PRO ACTIVE MANAGEMENT PRACTICES AND SMART DECISION MAKING UNIFIED OPERATIONS ACROSS LOCATIONS DEPARTMENTS AND TASKS VISUALLY LEVERAGE CONTACT CENTRE SYSTEMS AND DATA PLATFORM AGNOSTIC APPROACH REAL TIME INSIGHTS UNIFIED CROSS SYSTEM VISUALISATION
OUR UNIQUE DATA VISUALISATION  APPROACH  Experts in the contact centre environment for 37 years, RMG   s unique solutions ...
TURNKEY SOLUTIONS SERVICES BEYOND INDUSTRY LIMITATIONS RMG is a turnkey intelligent digital signage solutions provider By combining best in class software hardware business applications and services with our knowledge and experience our solutions enable professionals throughout the organisation to make informed decisions inspire actions and engage any audience in a unique way RMG s experienced professionals will work with you to provide exceptional solutions to achieve your business goals CONSULTANCY PROFESSIONAL SERVICES PROJECT MANAGEMENT CREATIVE SERVICES INSTALLATION TRAINING 24 7 TECHNICAL SUPPORT
TURNKEY SOLUTIONS  SERVICES  BEYOND INDUSTRY LIMITATIONS  RMG is a turnkey intelligent digital signage solutions provider....
ACQUIRE STRUCTURE Smart technology which seamlessly With our own enterprise level Deliver your messages with the integrates with a wide variety of internal hardware and software RMG has highest degree of impact on a and external data systems to aggregate the tools you need to deliver a first variety of different displays suitable process and filter the information you need class digital experience for any location and situation REAL TIME DATA ENTERPRISE SOFTWARE WALLBOARDS INTERNET FEEDS MEDIA PLAYERS DOOR DISPLAYS NEWS CONTENT CONTENT MANAGEMENT VIDEOWALLS SOCIAL MEDIA DATA COLLECTION INTERACTIVE SCREENS UGC EGC DATA MANAGEMENT DESKTOPS LAPTOPS CONTENT ASSETS ANALYTICS MOBILES DEVICES AND MORE VISUALISE KIOSKS LED DISPLAYS CONTROL CENTRES
ACQUIRE  STRUCTURE  Smart technology which seamlessly  With our own enterprise level  Deliver your messages with the  inte...
REAL DRIVE PERFORMANCE WITH
REAL DRIVE PERFORMANCE WITH
TIME DATA VISUALISATION Improve agent productivity with real time information Our enterprise solution filters realtime performance metrics and key performance indicators to deliver information that empowers your agents to make quick informed responses Our solution lets you disseminate KPIs with data alert thresholds to desktops and mobile devices allowing managers to take quick action anytime and anywhere
TIME  DATA VISUALISATION  Improve agent productivity with real-time information. Our enterprise solution filters realtime ...
REINVENTED CONTACT CENTRES MULTICHANNEL Improve customer satisfaction levels with shared insight across all communication channels Engage with visually appealing attention grabbing real time data visualisation for increased performance At RMG we constantly innovate to give our solutions an extra edge for more impact and even higher outcomes Innovations such as gamification and resolution messaging opens the path to implementing smart communication engagement and efficiency boosting strategies thereby aiding contact centre managers and employees in reaching their objectives REAL TIME DATA
REINVENTED  CONTACT CENTRES  MULTICHANNEL Improve customer satisfaction levels with shared insight across all communicatio...
CONTENT RESOLUTION MESSAGING Target the content of your message to the right audience such as by department location or job type GAMIFICATION Motivate employees create healthy competition and generate engagement with a gamified visual performance SOCIAL MEDIA AGGREGATION management strategy Keep a view of trending topics Advise agents and managers on social media relating to on specific actions to be taken your brand Detect any relevant when predetermined thresholds events in real time and respond are met to solve the issues appropriately instantly Use before escalations arise positive social feeds by customers to motivate agents
CONTENT RESOLUTION MESSAGING  Target the content of your message to the right audience such as by department, location or ...
MANY DATA SOURCES ONE SOLUTION RMG provides a real time solution that seamlessly integrates with all internal and external systems and visually provides you with the REAL value they hold the information and insight Improve individual and team performance through highly visible call centre metrics aggregated from various systems such as ACD CRM and WFM systems to give you the up to the minute performance information you need Our job is to intelligently visualise the relevant data and content through stunning real time interfaces That is how we drastically increase the output and value of your contact centre installations and furthermore make that value tangible and real through better performances and a more profitable business
MANY DATA SOURCES  ONE SOLUTION RMG provides a real-time solution that seamlessly integrates with all internal and externa...
INFORMATION WHEN WHERE YOU NEED IT Data visualisation facilitates fast accurate responses from your contact centre team In today s fast paced world speed and accuracy are more important than ever before and thanks to advances in communications technology customers expect immediate thorough responses to problems Anything less puts your business in jeopardy Provide employees and managers with access to their real time performance metrics on their desktop tablet or smart phone and defy the limits of time and place
INFORMATION WHEN   WHERE  YOU NEED IT Data visualisation facilitates fast, accurate responses from your contact centre tea...
CONNECTING THE DOTS FOR IMPACTFUL RESULTS Our approach provides the right content to the right audience in real time anywhere That is powerful for managers at all levels who want to be able to manage their teams efficiently and flexibly as well as for employees who will feel empowered and welcome the opportunity to take control over their daily performance striving for continuous high service levels and satisfied customers RMG provides the ideal all round solution composed in a careful thoughtful way made up out of value adding innovative technologies blended together in an intelligent way focused on our clients exact business needs That way we connect the dots and allow your contact centre to perform faster more cost effective more efficient and ultimately better
CONNECTING THE DOTS FOR  IMPACTFUL RESULTS Our approach provides the right content to the right audience, in real time, an...
INFORM EMPOWER MEASURE DEVELOP LISTEN MOTIVATE
INFORM EMPOWER MEASURE DEVELOP LISTEN MOTIVATE
CONNECTING THE DOTS The key benefits from RMG s intelligent digital signage solutions for modern contact centres are numerous PERFORMANCE QUALITY SERVICE Evolve from a reactive to a highly Clients report an immediate increase Decrease operational costs by proactive efficient contact centre in quality scores by 10 following handling things more efficiently introduction of RMG s visual without loss of quality Operations run significantly smoother quicker and more efficient Most clients experience a 10 increase in first time resolution and a 24 reduction in average hold time communication and performance management solutions COST SAVINGS Render certain tools and platforms obsolete adding to the cost savings
CONNECTING THE DOTS The key benefits from RMG   s intelligent digital signage solutions for modern contact centres are num...
RESOURCE MANAGEMENT ENGAGED EMPLOYEES Make resource allocations based Cultivate a culture of transparency Deliver a sublime customer on clear real time visual insights and empowerment experience by providing a strong rather than ad hoc or non real time information or impressions Healthy competition and rewards through gamification Furthermore lower employee stress attrition and absenteeism All resulting in lower costs and higher profitability CLIENT SATISFACTION professional and highly service orientated team and employees who act as brand ambassadors and help turn customers into brand lovers
RESOURCE MANAGEMENT  ENGAGED EMPLOYEES  Make resource allocations based  Cultivate a culture of transparency  Deliver a su...
EXPERIENCE THE NEXT GENERATION OF INTELLIGENT VISUAL COMMUNICATIONS Customers and partners are invited to a tailored interactive tour where our team of experts tackle various business requirements in a friendly and relaxed environment Everything is unique and custom built for the space using all of the collective knowledge of our in house team To book an personalised tour please contact a RMG representative or call 44 203 868 6930
EXPERIENCE THE NEXT GENERATION OF INTELLIGENT VISUAL COMMUNICATIONS Customers and partners are invited to a tailored inter...
IN PARTNERSHIP RMG London Showcase Tower 42 Floor 14 25 Old Broad Street London EC2N 1HQ www rmgnetworks com
IN PARTNERSHIP  RMG London Showcase, Tower 42 - Floor 14 25 Old Broad Street, London, EC2N 1HQ www.rmgnetworks.com