The Step Up Program

Changing lives one step up at a time...

FALL 2015 -2016


Who Are We?

The Step Up Program originated in 2013 and we are located in the Indio, CA area.  


The Step Up Program’s mission is to provide support services and skills in spiritual development, workforce training, entrepreneur development, life empowerment & career goals, self-esteem development & professional appearance lessons to career seekers who desire to be self-efficient and productive citizens for a global society.


We believe in you and want you to believe in you too!

Why Step Up?

The Step Up Program enables any unskilled and willing to learn individual to get a second chance at becoming a productive adult.  You can also learn how to become financially independent and debt free.


Our program provides skilled training in jobs with high demand such as medical billing & coding, communications & public relations, audio & media production, entrepreneurship development and office management. 


Once a student has completed a program with Step Up, you will have obtained the necessary skills needed to position yourself for a great job and a paycheck. We will begin our fall registration on August 3, 2015.


Our vision is to enhance our students with training and knowledge needed to provide a mindset of productive change. We firmly believe that God has a plan for every individual on this earth to accomplish.  


So why not you?    

Choosing Your Career... 


We have designed our program to offer career choices that are in high demand and that offer decent salaries. 


After completing our program an individual will be able to take the skills learned to own and operate their own business! We are compassionate about your future and your family. Go ahead take the step up towards success!



Available Classes and Services



Administrative services managers plan, direct, and coordinate supportive services of an organization. Their specific responsibilities vary by the type of organization and may include keeping records, distributing mail, and planning and maintaining facilities. In a small organization, they may direct all support services and may be called the business office manager.  Large organizations may have several layers of administrative managers who specialize in different areas.


Administrative services managers typically do the following:


  • Buy, store, and distribute supplies
  • Supervise clerical and administrative personnel
  • Set goals and deadlines for the department
  • Develop, manage, and monitor records
  • Recommend changes to policies or procedures in order to improve operations, such as changing what supplies are kept or how to improve recordkeeping
  • Plan budgets for contracts, equipment, and supplies
  • Monitor the facility to ensure that it remains safe, secure, and well maintained

Administrative services managers plan, coordinate, and direct a broad range of services that allow organizations to operate efficiently. An organization may have several managers who oversee activities that meet the needs of multiple departments, such as mail, printing and copying, recordkeeping, security, building maintenance, and recycling.


The work of administrative services managers can make a difference in employees’ productivity and satisfaction.For example, an administrative services manager might be responsible for making sure that the organization has the supplies and services it needs. In addition, an administrative services manager who is responsible for coordinating space allocation might take into account employee morale and available funds when determining the best way to arrange a given physical space.


Administrative services managers may examine energy consumption patterns, technology usage, and office equipment. For example, managers may recommend buying new or different equipment or supplies in order to lower energy costs or improve indoor air quality.


Administrative services managers also plan for maintenance and the future replacement of equipment, such as computers. A timely replacement of equipment can help save money for the organization, because eventually the cost of upgrading and maintaining equipment becomes higher than the cost of buying new equipment. 


Business Administration


Public relations specialists communicate with the public on behalf of companies, organizations or governments.  They are also called communications or media specialists.  A public relations specialist spreads his or her employer's or client's message to the public, often using the media as a conduit.


Public relations specialists create and maintain a favorable public image for the organization they represent. They design media releases to shape public perception of their organization and to increase awareness of its work and goals.


Public relations specialists typically do the following:


  • Write press releases and prepare information for the media
  • Respond to information requests from the media
  • Help clients communicate effectively with the public
  • Help maintain their organization's corporate image and identity
  • Draft speeches and arrange interviews for an organization’s top executives
  • Evaluate advertising and promotion programs to determine whether they are compatible with their organization’s public relations efforts

Public relations specialists, also alled communications specialists and media specialists, handle an organization’s communication with the public, including consumers, investors, reporters, and other media specialists. In government, public relations specialists may be called press secretaries. In this setting, workers keep the public informed about the activities of government officials and agencies.


Public relations specialists draft press releases and contact people in the media who might print or broadcast their material. Many radio or television special reports, newspaper stories, and magazine articles start at the desks of public relations specialists. For example, a press release might describe a public issue, such as health, energy, or the environment, and what an organization does with regard to that issue.  In addition to publication through traditional media outlets, press releases are increasingly being sent through the Internet and social media.


Public relations specialists are different from advertisers in that they get their stories covered by media instead of purchasing ad space in publications and on television.


Communications & Public Relations

What is Medical Billing & Coding?


It is the process of submitting and following up on claims with health insurance companies in order to receive payment for services rendered by a healthcare provider. The same process is used for most insurance companies, whether they are private companies or government sponsored programs.


Medical billers are vital to the business success of the healthcare industry. Their careful work submitting claims to insurance companies keeps business running smoothly for physicians, hospitals, third party billing companies and even the federal and state governments.


A medical biller is able to contribute significantly to the healthcare industry without the long years of schooling required of many other jobs in the field. Medical billers review hospital and patient records, calculate charges, submit claims and answer patient and insurance company questions regarding claims.


A skillful medical biller helps healthcare facilities navigate Medicare, Medicaid, and the Health Insurance Portability and Accountability Act (HIPAA), a set of rules regarding the privacy, confidentiality and sharing of personal health information. 


Medical billing offers an opportunity for an efficient, task-oriented individual to use his eye for detail in a critical role within the healthcare industry. In preparation for a career in medical billing, basic medical terminology, diagnoses and coding must be memorized and understood. Medical billers must familiarize themselves with the laws and regulations for the state they work in as well as the differences among major insurance plans, Medicare and Medicaid.

Medical Billing & Coding

Fall 2015 Registration begins

August 3, 2015

8:00am - 4:30pm

contact us now! 

In addition to the high demanding career class options that we offer, we provide consulting services in:


  • Counseling
  • Certified Life Coaching
  • Resume Building
  • Mentoring
  • Goal & Career Training & Development
  • & more!


Step Up Services

CoolBird Marketing, LLC &

The Gloria Boleware Network

are Partners of The Step Up Program.


This catalog was published by:

CoolBird Mareting, LLC

PO Box 612

Goodwater, AL