THE COMPASS THIRD QUARTER 2014 Photo Credit Chris Walters Beverly Lineberry TIS THE SEASON FOR ACCIDENTS BEHIND THE SCENES OF HOLIDAY TIME DPF REGENERATION AND IT S HEALTH DRIVEN TO SERVE
THE COMPASS  THIRD QUARTER 2014  Photo Credit  Chris Walters   Beverly Lineberry  TIS THE SEASON FOR ACCIDENTS  BEHIND THE...
GOOD READS CUSTOMER SERVICE WHY GRATITUDE MATTERS AT WORK How thank you impacts your co workers HUMAN RESOURCES GENERIC PRESCRIPTION USAGE On average the retail price of a generic drug is 75 lower than a brand name drug DRIVER SERVICES BEHIND THE SCENES OF HOLIDAY TIME Holiday blocks for 2014 MAINTENANCE PM SERVICES 13 04 05 06 Are you due for a service OH MY DAMAGE The hustle and bustle at the shipper way cause units to get damaged 18 20 22 24 26 RECOGNITION THIRD QUARTER STAR AWARD Thanking employees for taking care of business like no body s business going above and beyond ANNIVERSARIES Recognizing the magic behind the walls of Quest Global WHO S THAT Stop on by say Hello and welcome our newest Quest Global family members to the team SAFETY 10 13 15 16 HUMAN TRAFFICKING Help stop this hidden social problem and modern day slavery TIS THE SEASON FOR ACCIDENTS Everyone knows accident numbers jump around the holidays Find out why INATTENTION The number one cause of accidents WATCH OUT FOR THAT RACK Costly collisions with animals 20
GOOD READS CUSTOMER SERVICE WHY GRATITUDE MATTERS AT WORK How    thank you    impacts your co-workers.  HUMAN RESOURCES GE...
A tool to communicate directions to its possessor The Compass With it you hold the knowledge of what is going on in our company Without it you might be aimed directionless into the unknown EDITOR Chris Champion CREATIVE DIRECTOR CJ Gurney PHOTOGRAPHY Beverly Lineberry Brandi Brownfield Christopher Walters Mark Skerritt Penny Skerritt Tania Dougherty 26 MAINTENANCE CONTINUED 28 29 30 DPF REGENERATION HEALTH What is DPF and how do you keep it healthy CONTRIBUTORS Angela Froning Brandy Hannah Carissa Serviss Gail Romine Gene Jenkins Jo Denton Julie Weinbloom Renee Lamb PRE TRIP INSPECTIONS The pre trip inspection is a vital aspect in making certain our drivers our safe THE ROAD TO WELLNESS THE SWEET TRUTH ABOUT SUGARY BEVERAGES Fact The average Americal consumes 150 pounds of refined sugar every year 30 Our company magazine is the voice of our organization the best place to learn what is going on within the company It is created to educate inform and at times entertain It will be an ever evolving piece of communication as we evaluate what content makes for the best read Who wants to be bored while reading good news No thank you We want you to anxiously await our quarterly issues you are the customer our Quest Global family This Magazine is for you
A tool to communicate directions to its possessor - The Compass. With it, you hold the knowledge of what is going on in ou...
4 THIRD QUARTER THE COMPASS Illustration by Shockhit BOB BETTY CHANDLER Third Quarter 2014 Star Winner On October 11th 2014 Bob and Betty saved a life While traveling through Birmingham Alabama Bob witnessed a car collide with a motorcycle While waiting for emergency responders to arrive he and Betty stayed with the driver of the motorcycle Bob held a tourniquet on the motorcyclist s leg until help arrived The motorcyclists lost his foot but thanks to their heroic actions he didn t lose his life QG RECOGNITION
4   THIRD QUARTER   THE COMPASS  Illustration by  Shockhit  BOB   BETTY CHANDLER Third Quarter 2014 Star Winner On October...
THE COMPASS THIRD QUARTER 5 3RD QUARTER ANNIVERSARIES 14 YEARS Polly Byers 12 YEARS Janice Poole Craig Poole 10 YEARS 9 YEARS 8 YEARS 5 YEARS 4 YEARS 3 YEARS Sandy Winkles Terrie Kelley William Wallace 7 YEARS Verlie McFarland Rebecca Overton Sherylyn Hill Roy Payton Donnie Harden Nancy Harden 2 YEARS CJ Gurney Brandy Hannah Carol Gordon Debra Pierce James Pierce Tabitha Martin Terrell Johnson Earl Smith David Smith 6 YEARS Cindy Boyce Timothy Boyce Anita Lowrey Dennis Lowrey 1 YEAR Jason Meyer Deja Vu Roe Josh Cowart Charol Loper Matt Lowery Matthew Webb Brandi Brownfield Cindy Carter Betty Chandler Robert Chandler Estrella Aguila Lazaro Perez Mark Fox Mark Skerritt Penny Skerritt Terry Nichols Acie Ates Julia Potter Raymond Potter Samuel Silver Kevin Benedict Irene Ennis Patrick Ennis Gale Kimble Shane Blalock Bernard Desmond Carl Young Vicky Young Brian Kochie Gene Jenkins Ty Bell Willard Gibbs Billy Howard Jamie Howard Cynthia Crossman Steven Crossman Paula James Darlene Strickland James Strickland Stevie Estep Cindy Royce Kevin Royce THE DIFFERENCE YOU MAKE IS NOTHING SHORT OF LEGENDARY
THE COMPASS   THIRD QUARTER   5  3RD QUARTER ANNIVERSARIES 14 YEARS Polly Byers  12 YEARS Janice Poole Craig Poole  10 YEA...
6 THIRD QUARTER THE COMPASS WHO S THAT do and what do they Meet the newest Quest Global family members Next time you see them how about giving them a high five Don Gray Director of Driver Services Renee Irons Primary Driver Manager Before coming to us Don worked as an Owner Operator managing the operations of a small transportation business delivering refrigerated freight throughout the U S In addition Don has held management roles in both Safety and Recruiting at companies such as Marten Transport and Ryder Systems He also served in the United States Navy Renee has been in transportation for five years and is excited to be working with us She is very excited about meeting great new people and getting to know them She has an eight year old son and loves to bowl with him as well as spend time with other family members Of course she loves to just relax when she can Mark Patmore Shop Technician Tiffany Wheeler Customer Service Rep Mark has been in the industry for about three years and is looking forward to many years with us During his time away from the shop he enjoys fishing even though he doesn t think he is any good at it Tiffany comes to us with eight years of experience in our industry She is seeking growth within the company and is looking forward to getting to know everyone and how the entire company operates She loves anything to do with music sing it and is also a sports fan Brianna Queen Primary Driver Manager Shelly Wolfe Primary Driver Manager Brianna is new to the transportation industry but has been involved with customer service for nine years She is excited about working in transportation and making it a career She enjoys spending time with her children when she isn t in the office She loves winter and the Tennessee Volunteers Shelly has been in transportation for five years and comes from a family of drivers with her husband son and sister all driving trucks Before transportation she owned two restaurants She loves outdoor activities including hunting fishing and camping Amber Griffin Customer Service Rep Gail Grover Driver Manager Amber has been in transportation for 14 years in a customer service role and is excited to be with us She is determined to show us just how great she can be while drinking as much coffee as possible She loves learning new things spending time with family walking movies and reading Gail has been with our company for two years as half of an OTR Team but has now moved into the role of Driver Manager Before coming to work with us she drove for eight years Her first person experience over the road will serve her extremely well while she assists our driving force with their daily needs She enjoys hunting during her down time QG RECOGNITION
6   THIRD QUARTER   THE COMPASS  WHO   S THAT do  ...and what do they  Meet the newest Quest Global family members. Next t...
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Identification Card  Quest Global, Inc  218 W. Jackson St. Thomasville, GA 31792 www.myidealdoctor.com  1-855-879-4332 Que...
Fur kids always welcome Join our Team Call 800 676 1777 x246 or Apply at drive4quest com New 2015 tractors arriving Unlimited Home Time Lots of steady miles year round HazMat Teams earn bonus on ALL paid miles driven Medical Dental Vision Life Insurance 401 k Get attention driving one of the best looking fleets
Fur kids always welcome  Join our Team  Call  800-676-1777 x246 or Apply at  drive4quest.com  New 2015 tractors arriving  ...
NOVEMBER MILEAGE BONUS INCREASE As an added incentive for this holiday season all teams that reach the 22 000 mile threshold and receive the standard mileage bonus of 0 04 per mile during the month of November will receive an additional 500 00 per team Please let your Driver Manager know if you have any questions
NOVEMBER MILEAGE BONUS INCREASE  As an added incentive for this holiday season, all teams that reach the 22,000-mile thres...
10 THIRD QUARTER THE COMPASS HUMAN TRAFFICKING A GLOBAL ISSUE By Gail Romine Sources askthetrucker com truckersagainsttrafficking org We have a very serious problem going on around the world and in our own communities Did you know in own communities Did you know in our modern civilized society people are being bought and sold for profit It s true It is called human trafficking and it s modern day slavery It has spread throughout the United States from border to border becoming a hidden social problem and most people don t realize what an extremely profitable crime it has become Human trafficking is not just being forced into being a prostitute Victims of human trafficking may also be in forced labor situations such as domestic servants nannies or maids sweatshop workers janitors restaurant workers migrant farm workers fishery workers hotel or tourist industry workers and as beggars Many trafficking victims are in plain sight if you know what to look for It could be the young girl or boy you see hanging around the truck stop seeming to be out of place making you wonder what is he or she is doing there Traffickers use various techniques to keep victims enslaved Some traffickers keep their victims under lock and key However the more frequent practice is to use less obvious techniques including 1 Debt bondage financial obligations honor bound to satisfy debt 2 Isolation from the public limiting contact with outsiders and making sure that any contact is monitored or superficial in nature 3 Isolation from family members and members of their ethnic and religious community 4 Confiscation of passports visas and or identification documents 5 Use or threat of violence toward victims and or families of victims 6 The threat of shaming victims by exposing circumstances to family 7 Telling victims they will be imprisoned or deported for immigration violations if they contact authorities 8 Control of the victims money e g holding their money for safe keeping The result of such techniques is to instill fear in victims The victims isolation is further exacerbated because many do not speak English well and or are from countries where law enforcement is corrupt and feared Most of these victims don t trust law enforcement There is an organization called Truckers Against Trafficking TAT
10   THIRD QUARTER   THE COMPASS  HUMAN TRAFFICKING A GLOBAL ISSUE  By  Gail Romine Sources  askthetrucker.com, truckersag...
THE COMPASS THIRD QUARTER 11 that is making a large impact to help with the human trafficking problem American truck drivers are once again being called upon for help from law enforcement agencies and the FBI As you travel the highways you see everything You know when something just seems out of place You frequent truck stops rest areas restaurants and local stores Who better to ask for help Even though you don t realize it you are a hero legal services available to victims but they must first be found and informed there is a way out You can help victims of human trafficking since you may be the only outsider with the opportunity to speak with a victim Most victims don t know there is help available These victims think they are forever trapped in what they are doing and there is no escape They are afraid to reach out for help There is housing healthcare immigration food income employment and A victim of trafficking may look like many of the people you help or see daily You can help trafficking victims get the assistance they need by looking beneath the surface for the following clues Evidence of being controlled Evidence of an inability to move or leave job Bruises or other signs of battering Fear or depression Non English speaking Recently brought to this country from Eastern Europe Asia Latin America Canada Africa or India Lack of passport immigration or identification documentation If you think you have come in contact with a victim of human trafficking call the National Human Trafficking Resource Center at 1 888 373 7888 This hotline will help you determine if you have encountered a victim of human trafficking It will also identify local resources available in your community to help protect and serve a victim so they can begin the process of restoring their lives Find out your next step on how you can help stop this horrific crime Let s work together to stop traffickers who are using our transportation system for their personal gain and forcing these victims to become slaves For more information on human trafficking please visit the Truckers Against Trafficking website at www truckersagainsttrafficking org QG SAFETY
THE COMPASS   THIRD QUARTER   11  that is making a large impact to help with the human trafficking problem. American truck...
Want a discount on your personal auto insurance Check with your provider and come take our Smith System course on defensive driving It s held every Friday unless exception and lunch is provided
Want a discount on your personal auto insurance  Check with your provider and come take our Smith System course on defensi...
THE COMPASS THIRD QUARTER 13 TIS THE SEASON FOR ACCIDENTS By Gene Jenkins Sources 10 4 Magazine bigcitydriver com It s that time of year when we look forward to the holidays and spending time with our family and friends The smell of turkey and dressing pumpkin pie and evergreen fill the house The kids will be home from school and relatives will be traveling in for the festivities For most of us it will be a beautiful sight with happy sounds and wonderful smells For others it will be the sight of oncoming headlights the sound of busting glass and twisting metal and the smell of burnt rubber oil and anti freeze Everyone knows accident numbers jump around the holidays If asked why you might guess it was because of the added cheer at the office or holiday parties increasing the number of people who are drinking and driving during the holidays You would be right Around 40 of all traffic fatalities are alcohol related There is another contributing factor rarely mentioned speeding Yes speeding is a factor in about 30 of all traffic fatalities That s almost as high as alcohol related fatal crashes It s the number two cause of all traffic fatalities according to a NHTSA study There are about 12 000 speeding related fatal crashes a year and almost 17 000 fatal crashes for drunk drivers according to another report by the NHTSA Traffic Safety Facts As you can see speeding is almost as dangerous as drunk driving It is just as dangerous for trucks on holidays In one year 43 636 fatalities have occurred on the road 5 226 of them involved a truck That s about one out of eight fatal accidents involving a truck That doesn t mean that 5 226 truck drivers lost their lives but that 5 226 people were involved in an accident where one did The statistics don t mention how many were actually truck drivers but 761 of them were occupants in a truck so the number of drivers is lower than that About one out of ten fatalities are pedestrians about one out of four fatalities are passengers and about one out of ten fatalities are motorcyclists Plus 55 of them were not wearing a seatbelt It would be fair to say that truck drivers aren t in as much danger as their smaller counterparts especially if they wear their seatbelt and don t speed Of all the drivers who were cited for drinking and driving in a fatal accident 14 had previous accidents 14 had their license suspended or revoked 20 had a speeding conviction and 4 had previous DUI s Less than 1 of those cited for DUI were truck drivers However of the truck drivers involved in a fatal crash a whopping 23 of them had a previous speeding conviction That s just about one out of four As well as 16 of them also had previous accidents Do you notice a pattern here Speeding is a very underestimated danger It s no wonder that motor vehicle crashes have been the leading cause of death in the United States Get home safely and have a great holiday when you get there QG SAFETY
THE COMPASS   THIRD QUARTER   13  TIS THE SEASON.... FOR ACCIDENTS By  Gene Jenkins Sources  10-4 Magazine, bigcitydriver....
A way to stay in contact while on the road Download our official app it s free
A way to stay in contact while on the road.  Download our official app...it   s free
THE COMPASS THIRD QUARTER 15 INATTENTION NUMBER ONE CAUSE OF ACCIDENTS By Jo Denton Sources nhtsa gov distraction gov distracted A mind boggling 171 3 billion text messages were sent in the US every month in 2012 National Highway Transportation Safety Administration Cellular Telecommunications Industry Association Let s be honest Driving while inattentive or distracted happens all the time Anything that takes our focus away from the primary task of driving falls into this category and it increases our risk of being involved in an accident In fact inattention was a large contributing factor in 90 of our accidents over the last 12 months What are the most common distractions today Texting Talking on a phone Eating and or drinking Talking to passenger co driver Grooming ladies putting on make up and guys shaving Reading including maps Using a navigation system Watching videos and movies Adjusting a radio CD or MP3 player All of the items on the above list involve taking your eyes off the road your hands off the wheel and or your mind off your driving You ve seen the results of inattentive or distracted driving vehicles that back into another vehicle drift into another lane slow down speed up miss turns run off the road run stop signs and red lights and accidents Think about it 4 6 seconds is the average time that you take your eyes off the road while texting or reading an incoming text If you re traveling at 65 mph in 3 seconds you will cover the length of a football field with your eyes closed Crazy right In 2012 3 328 people were killed in distractionaffected crashes About 421 000 people were injured in motor vehicle accidents in which the driver was A good reason to avoid driving inattentive or distracted is because other drivers won t This is reality So here are a few tips to help you insulate yourself against other drivers deadly distractions and stay focused while you drive 1 Turn your phone off while you re driving or use a hands free device Keep in mind that phone conversations even while using a hands free device take your mind off your driving If you need to find a safe place to park 2 Texting and driving don t mix It s against the law in most states Even voice to text isn t risk free 3 If you are using a GPS device enter your destination before you take off If you are using a map or written directions review these in advance If you need help while driving ask a passenger to assist you or stop at a rest area or other safe location to review your map direction or update your GPS 4 Secure pets Unsecured pets can become a big distraction 5 If you have kids traveling with you have a game plan on how to you will deal with meals stops and entertainment If you need to address any situation stop at a rest area or another safe location 6 Keep your eyes moving If you move your eyes every 2 seconds your circle of awareness remains current This also helps you avoid fatigue If you re interested in learning more about this visit the National Highway Transportation Safety Administration website at www nhtsa gov QG SAFETY
THE COMPASS   THIRD QUARTER   15  INATTENTION  NUMBER ONE CAUSE OF ACCIDENTS By  Jo Denton Sources  nhtsa.gov, distraction...
16 THIRD QUARTER THE COMPASS WATCH OUT FOR THAT RACK By Julie Weinbloom Sources wikihow com Every year moose and deer collisions are the cause of hundreds of thousands of car and truck accidents Collisions with these animals particularly moose are potentially fatal for passengers and are likely to cause significant damage to your vehicle Keep an eye out for fourlegged creatures who sometimes share the road Deer vehicle crashes can occur any time of year However most take place during deer breeding season which runs from late fall to early winter According to the Insurance Institute for Highway Safety insurance claims for crashes involving animals are three times higher in November and damage claim costs continue to rise Deer are the primary culprit in car versus animal crashes especially the more serious accidents These simple tips can help reduce the chances or severity of a deer vehicle crash 1 Heed the Warning Signs Collisions occur most often in prime moose or deer habitat such as forested areas and waterways If you see a deer or moose crossing sign be extra alert and slow down 2 Drive at a safe speed Do not speed when you are driving through moose or deer country You ll still arrive if you go more slowly and you ll have more time to avoid an animal if you spot it Wildlife experts have recommended 90 kph 55 mph as a suitable speed for wildlife zones in good weather conditions as it provides you with some reaction time to stop 3 Drive defensively Be prepared to take evasive action which includes being able to quickly slow down brake suddenly or turn down blinding headlights Drive so that you are able to stop within the space of your headlights
16   THIRD QUARTER   THE COMPASS  WATCH OUT FOR THAT RACK By  Julie Weinbloom Sources  wikihow.com  Every year moose and d...
THE COMPASS THIRD QUARTER 17 6 Drive carefully at night Use your high beams where possible and when there are no oncoming cars that you can startle with them they will illuminate more of the area that you are traveling through 7 Slow down when other cars are behaving differently If you see flashing lights hazard or headlights hear tooting horns or see people waving madly about slow down and be ready to stop Of course if a car stops suddenly ahead of you you should also stop or at least slow right down 8 Be alert even when you re approaching a town or a city You ve just driven into the outskirts of town so everything is safe now right Wrong Moose and deer wander into towns and city outskirts in search of food They could be munching away on the median strip or bolting from someone s front garden Still drive carefully When you do come across a deer or a moose don t expect them to react rationally 9 Know when not to swerve If you suddenly have a deer before your car brake firmly Do not swerve and leave your lane many accidents are not due to colliding with the deer but are the result of driving into another car or truck in the opposite lane while trying to avoid the animal practice this in a safe area if you don t know how fast this is for your vehicle 4 Observe your surroundings Actively scan the sides of the roads as you drive for any signs of wildlife If you have passengers get them involved but ask them not to shout out as this is very startling and can cause the driver to react incorrectly Ask them to calmly tell you that they see moose or deer lurking about 5 Be especially wary at sunset and sunrise Deer and moose seem to move most in the hours around sunset to midnight and again around dawn These are also the hardest times for our eyes to adjust to the light because it s neither completely dark nor properly light so we find it more difficult to see well 10 Honk your horn at the deer or moose in short bursts Only do this if the deer is far enough ahead and there are no cars around that can be disoriented by the honking This may scare the deer away but there s no guarantee that it will make the deer run off the road QG SAFETY
THE COMPASS   THIRD QUARTER   17 6.  Drive carefully at night. Use your high beams where possible and when there are no on...
18 THIRD QUARTER THE COMPASS WHY GRATITUDE MATTERS AT WORK By Angela Froning Sources greatergood berkeley edu It s an interesting question You do your job and you get a paycheck So why should anyone get thanked just for doing their job Believe it or not it matters According to a recent study at the University of California Berkeley almost everyone reported that saying thank you to coworkers made them feel happier and more fulfilled but on a given day only 10 acted on that impulse Even though over 95 agreed that receiving it was very important to their success at work over 60 admitted never expressing gratitude or only doing so as little as once a year In fact people are less likely to express or feel gratitude at work than anywhere else Two words Thank You It s at the bottom of every email at the end of every phone call and after every question that we ask It is after all part of proper manners Do we really mean it and why does it matter It may seem odd to thank someone for something they are expected to do and it may seem even more odd to expect gratitude as well Have you ever done something that you expected thanks for only to get nothing You probably felt bitter and unappreciated but it s not only that we feel we aren t due appreciation for doing our jobs some people actually are afraid to express it Studies have proven that 35 of people believe that expressing gratitude could actually make them vulnerable at work This attitude makes it easy to get stuck in a cycle of being resentful for not being thanked and being afraid to thank those around us When people are thanked for their work they are more likely to increase their helping behavior and to provide help to others So how do you start CUSTOMER SERVICE 1 Be a leader Because expressing gratitude at work can make some feel unsafe it takes a leader to remember to say thank you in both public and private settings Remember to take a few moments from every call or email to sincerely express your thanks 2 Thank people who never get thanked Thanking those who do thankless work is crucial because it sets the bar Public appreciation makes his or her contributions visible and broadens everyone s understanding of how the organization functions as a whole 3 Aim for quality not quantity The key is voluntary spontaneous expression of gratitude Let the person know you are paying attention not just going through the motions 4 Provide opportunities for gratitude When people are thanked for their work they are more likely to increase their helping behavior and to provide help to others Find a public place such a bulletin board or an email group Are you having a disagreement with a coworker Research shows that stopping to express gratitude can resolve conflicts up to 75 faster 5 In the wake of crisis take time to be thankful Gratitude helps others to see beyond a disaster a mistake or just stress and recognize what they have learned and how to affect change Can we find ways to be thankful for what we ve learned even though we are not at the time it happened It may not be your first instinct but the science shows that we need to overcome our aversion to gratitude at the office and come to see it as just one more skill to cultivate It s something anyone can learn and from which everyone will benefit
18   THIRD QUARTER   THE COMPASS  WHY GRATITUDE MATTERS AT WORK By  Angela Froning Sources  greatergood.berkeley.edu  It  ...
WANT A QUICK PAY BOOST Did you know that team drivers with their HAZMAT endorsements earn between 10 000 and 15 000 more per year due to the increased load availability and higher pay on all miles This can be a significant increase in your personal financial strength and allow you to do more of what you want to do in your time away from work Not only do we pay more for the endorsement we also pay for it We will happily with smiles reimburse you for receiving your HAZMAT along with your Tanker endorsements up to 150 per employee
WANT A QUICK PAY BOOST   Did you know that team drivers with their HAZMAT endorsements earn between  10,000 and  15,000 mo...
20 THIRD QUARTER THE COMPASS GENERIC PRESCRIPTIO By Carissa Serviss Generic versions of brand name drugs become available to consumers when brand name drugs patents run out and generic manufacturers obtain approval to market their drug On average the retail price of a generic drug is 75 lower than the retail price of a brand name drug Generics cost less because they do not require the same animal testing and clinical testing research advertising and marketing that a brand name drug requires If more people choose generic drugs over name brand drugs it will drive the prices down for all prescription drugs simply because of market competition There are two types of generic drugs Generic drugs when the patent runs out on your name brand drug and you are looking for a cheaper option and Generic therapeutic drugs when the patent on your name brand drug is still in place and you are looking for a cheaper option If your brand name drug still has a patent but you want to save money look into choosing a generic therapeutic drug Though they are not the exact chemical equivalents of the brand name drugs they replace generic therapeutic alternatives treat medical conditions in a similar way Let s take Lipitor one of the most frequently prescribed drugs on the market today Lipitor is in a therapeutic class of drugs called statins chemical agents used to treat high cholesterol Because all statins work in a similar way another statin the generic therapeutic alternative simvastatin may be a sensible and cost effective alternative Review our drug list to find alternatives for formulary drugs Please keep in mind that if you have varying health complications your doctor may recommend you stick to name brand drugs Talk to your doctor to find out if a generic therapeutic alternative could be right for you and your wallet If your brand name drug s patent has run out you may find generic prescription drugs are a money saving effective alternative to brand name prescription drugs A generic drug is identical in composition to its brand name counterpart and is used to treat the identical health condition They are safe and effective have the same active ingredients can cost up to 70 less treat the same health conditions and meet the same standards set by the F D A
20   THIRD QUARTER   THE COMPASS  GENERIC PRESCRIPTIO By  Carissa Serviss  Generic versions of brand-name drugs become ava...
THE COMPASS THIRD QUARTER 21 ON USAGE Top Questions about Generic Drugs translates to lower out of pocket costs for you What is the difference between a generic drug and the brand name drug They may have different inactive ingredients such as color flavor and shape How do I get a generic drug Ask your doctor or pharmacist if generic drugs are right for you Your doctor can prescribe the generic drug for you if appropriate In many cases your pharmacist can dispense a generic drug if available when your doctor prescribes a brand drug as long as your doctor does not indicate dispense as written Are generic drugs safe and do they work as well as brand name drugs Generic drugs like brand name drugs must be manufactured according to federal standards The generic drug must be equivalent to the brand name drug Does a generic drug look any different than a brand name drug Many generic drugs take on a different appearance than its brand name drug such as size color and shape because the look of branded versions are protected by patents Who manufactures generic drugs Generic drugs are manufactured by the same nationally known and respected pharmaceutical companies as brand name drugs Why would I want to choose a generic drug over a brand name drug Generic drugs can save a significant amount of money without compromising the quality of the drug This Questions to ask your doctor 1 Is there a generic version of my medication 2 Are generics right for me 3 Are there any risks side effects or reactions if I change medications Questions to ask your pharmacist 1 2 3 4 Is there a generic version of my drug available Can I substitute my drug with the generic Will I have different side effects Does this generic look different than my brand name medicine 5 Are there any special instructions I should know about before I take this drug HUMAN RESOURCES
THE COMPASS   THIRD QUARTER   21  ON USAGE Top Questions about Generic Drugs   translates to lower out of pocket costs for...
22 THIRD QUARTER THE COMPASS BEHIND THE SCENES OF HOLIDAY HOME TIME As the holiday season is approaching and everything in creation needs to get from Point A to Point B before the big days our company like any other transportation company is expected to load and deliver more product than during any other part of the year To ensure service schedules are met and our business retains strong partnerships with customers throughout the year we operate on holiday blocks for home time This tried and true system provides as many drivers as possible the time to spend with family and friends and allows the company to keep freight moving during the busy holiday season Please follow up with your Driver Manager regarding time off and issues or concerns for the following holiday blocks for 2014 December block 1 December block 2 December block 3 December block 4 December block 5 3rd thru 8th 11th thru 15th 18th thru 21st 24th thru 26th 31st thru 5th DRIVER SERVICES
22   THIRD QUARTER   THE COMPASS  BEHIND THE SCENES OF HOLIDAY HOME TIME As the holiday season is approaching and everythi...
IT S FLU SEASON Flu season starts in November Get your Flu shot or nasal mist soon to build your immune system and avoid the crud Do you know someone who deserves a pat on the back See or know someone doing something amazing Send in a Spotlight Award to Macro 21 Make sure they get the credit
IT   S FLU SEASON   Flu season starts in November. Get your Flu shot or nasal mist soon to build your immune system and av...
24 THIRD QUARTER THE COMPASS PM SERVICES By Brandy Hannah We have changed the preventive maintenance interval to 25 000 miles between 23 000 and 27 000 The oil that we are using now is Delvac Elite 10W30 Monday through Friday we run reports to see who is due for a truck service that day We run and update the miles and see what the load looks like as far as time and the mileage on your unit Our goal is to get the services done as soon as you are on the list as long as the load has time We know that a lot of the loads coming off the East Coast heading to the West Coast don t have a lot of time to schedule the service We work with Customer Service to get the PM done before you are assigned a load or as soon as you deliver the load We look at where the load will be delivered see what location is close and set up an appointment with either TA or Petro By doing so it seems to have cut down on a lot of wait times at the TA and Petro locations Please remember if you are in California to always take an empty trailer with you or wait until you have an empty We are here to help and try to get you moving as quickly as possible Please don t hesitate to call with questions or concerns 678 455 9323 extention 244 or extension 231 MAINTENANCE
24   THIRD QUARTER   THE COMPASS  PM SERVICES By  Brandy Hannah  We have changed the preventive maintenance interval to 25...
WE ARE SUPER PUMPED OPEN ENROLLMENT WAS A SUCCESS We greatly appreciate your help in getting each employee through the process HUMAN RESOURCES
WE ARE SUPER PUMPED   OPEN ENROLLMENT WAS A SUCCESS   We greatly appreciate your help in getting each employee through the...
26 THIRD QUARTER THE COMPASS OH MY DAMAGE By Brandy Hannah It is very important if you find any damage to our units when you are picking up at the shipper that it is reported to maintenance before leaving Sometimes with the hustle and bustle at the shipper units get damaged A lot of the times it is no fault to our company or our drivers The next unit loaded they may be rough with our units If you pull a damaged unit off of the shippers yard we will incur the cost of the damages These damages may be very small or very large due to the extent of the damage It is very much appreciated that you report the damage and send in the pictures Pictures can be emailed to maintenance questglobal net and or you may also call 678 455 9323 x 208 MAINTENANCE
26   THIRD QUARTER   THE COMPASS  OH  MY  DAMAGE  By  Brandy Hannah  It is very important if you find any damage to our un...
MY RIG ROCKS PHOTO CONTEST You can submit as many photos as you d like but remember this is a contest so make sure you submit your best work Image requirements JPEG at 300 DPI or higher please make sure your file size is 5mb or larger Photo Credit Beverly Lineberry Christopher Walters THE RULES To keep it fair all submitted photos must have been taken with a mobile device such as a phone or tablet Photos taken with DSLR cameras will be disqualified Our resident Shutterbug will check the embedded data of the original file to verify a mobile device has been used No Photoshop Lightroom or other external editing programs are to be used If you have external lens accessories such as an Olloclip or other snap on lens you are more than welcome to use them TWO WAYS TO ENTER PRIZES Please include your name s location of shot and truck number for proper credit PRINT EXPOSURE Image and photo credit featured in an article via The Compass a Quest Global publication Submit your entries directly to our Facebook page facebook com QuestGlobalInc or email directly to creativeservices questglobal net JUDGING CRITERIA Creativity photographic quality effectiveness and description Does your photo tell a story DIGITAL MAGAZINE EXPOSURE Image and photo credit featured in The Compass via the Quest Global website ONLINE EXPOSURE Image used as the cover photo on our Quest Global Facebook page Legal Stuff By submitting images entrants grant permission to Quest Global Inc to use your submitted photographs as royalty free worldwide perpetual non exclusive license to display distribute reproduce and create derivative works of the entries in whole or in part in any media now existing or subsequently developed for any internal and external marketing and advertising purposes which includes print web and digital usage Published images by Quest Global Inc will receive proper credit
MY RIG ROCKS  PHOTO CONTEST  You can submit as many photos as you   d like, but remember, this is a contest, so make sure ...

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28 THIRD QUARTER THE COMPASS DPF REGENERATION HOW TO KEEP IT HEALTHY By Brandy Hannah Sources mechanicalee blogspot com All of our trucks are fitted with a Diesel Particulate Filter DPF Most likely you have heard stories about expensive repair bills regenerations and additives Hearing of these issues you look on the Internet or to your Maintenance department for proper instruction to keep your DPF healthy and how DPF Regeneration is performed Good news It s not all doom and gloom when it comes to your DPF First what is DPF regeneration Well to best answer this let s take a look at what the DPF actually does The DPF is a particulate filter fitted to the exhaust system on diesel trucks It is designed to trap harmful particulates in the exhaust gases Once the amount of trapped particles otherwise known as soot loading becomes too great the engine ECU senses this and carries out the DPF regeneration process Now that we have established this we can better understand DPF regeneration A question we often see is What is the point of the DPF trapping the particles if it s only going to chuck them out the exhaust during regeneration The answer is it does but it doesn t During regeneration the exhaust is heated to around 600 degrees Celsius Once heated the gas is converted by way of some clever chemistry The harmful particles hydrocarbons react with the catalyst inside and become less harmful particles water and carbon dioxide MAINTENANCE So what can be done to keep your DPF clean and happy So it turns out short trips and urban driving don t do your DPF any favors only assisting in filling the DPF faster This is because when an engine is cold it doesn t burn fuel as cleanly as when the engine is hot Another side effect is that the exhaust doesn t get hot enough for a long enough period of time to carry out the DPF regeneration So how can you combat this Depending on how many short trips you do over a week the best thing you can do is get your truck on the highway and then drive according to the following points Ensure engine is at operating temperature Drive above 50 MPH Keep going for at least 20 miles As long as the above is followed if the vehicle senses that a DPF regeneration needs to be carried out it will do so automatically without the need for any diagnostic tools However if it calls for a regen and the truck will not perform one on its own always call the Maintenance department for step by step instructions to perform a parked regen
28   THIRD QUARTER   THE COMPASS  DPF REGENERATION   HOW TO KEEP IT HEALTHY By  Brandy Hannah Sources  mechanicalee.blogsp...
THE COMPASS THIRD QUARTER 29 PRE TRIP INSPECTION IMPORTANCE A VITAL ASPECT IN MAKING CERTAIN OUR DRIVERS ARE SAFE By Brandy Hannah The number one goal of our employees should be safety The pre trip inspection is a vital aspect in making certain this goal is met The inspection is in place to find and have repaired any defect that may be found before heading out over the road The employee is ultimately responsible for making sure that the vehicle being driven is in a safe operating condition Appropriate inspection procedures and reports assist in ensuring this A comprehensive checklist of items can be found here The employee is also in the best position to detect vehicle deficiencies and refer them to Maintenance for repairs Regulations require that any deficiency that would affect the safe operation of the vehicle must be repaired before the vehicle can be driven again To continue running with an unsafe vehicle is a safety hazard no one can afford Generally if no problems are discovered the inspection takes between 15 30 minutes If a problem is found the time of the inspection will depend on what the repair will involve Tips to remember Establish a routine A consistent step by step process of the vehicle inspection allows you to complete the inspection more efficiently and without leaving anything out Inspections are only useful if the vehicle defects deficiencies are noted and corrected If problems are found complete the motor vehicle inspection report on your in cab communication unit and notify the Maintenance department immediately It is absolutely okay to double check or triple check the pre post trip inspection items if you are unsure of what you previously checked Inspect yourself How are you feeling How is your attitude Are you distracted Ensure your cab is clean and secure all loose items MAINTENANCE
THE COMPASS   THIRD QUARTER   29  PRE-TRIP INSPECTION IMPORTANCE A VITAL ASPECT IN MAKING CERTAIN OUR DRIVERS ARE SAFE By ...
30 THIRD QUARTER THE COMPASS THE ROAD TO WELLNESS THE SWEET TRUTH ABOUT SUGARY BEVERAGES ADAPTED FROM THEHEALTHYTRUCKER NET Quick Fact The average American consumes add up Click here to see a video demonstration of just how much sugar is in your favorite beverages No matter where we look we are surrounded by sugary beverages that just taste so good Whether it s some of the dozens of varieties of soda performance drinks energy drinks festive coffees or water enhancing additives sugar seems to be in everything in the beverage case About one in four Americans will consume at least 200 calories from sugary drinks every day These drinks are extremely worrisome because they add calories to our diets but often we act like drinks don t count toward our daily calorie intake The American Heart Association recommends that women consume no more than 24 grams of sugar a day roughly 6 teaspoons and that men consume no more than 36 grams a day roughly 9 teaspoons To put this in perspective one 12 ounce can of Coke contains 7 8 teaspoons of sugar which is ready over the suggested limit for women and almost there for men 150 pounds of refined sugar every year Did you know that many beverages contain as much or more sugar than we are supposed to consume in an entire day How many of us drink more than one soda per day These multiple drinks per day and or week can really You may ask What s the big deal True our bodies do need sugar but there is a difference between natural sugars those naturally in foods and added sugars Natural sugars are found in almost every food we eat and form complex carbohydrates which retain nutrients They provide vitamins and minerals as well as energy Added sugars form simple carbohydrates which are basically
30   THIRD QUARTER   THE COMPASS  THE ROAD TO WELLNESS THE SWEET TRUTH ABOUT SUGARY BEVERAGES ADAPTED FROM THEHEALTHYTRUCK...
THE COMPASS THIRD QUARTER 31 empty calories adding calories without any nutritional benefit How can you tell the difference Added sugar is often hidden under names like Cane juice cane syrup High fructose corn syrup Fruit juice concentrate Honey Molasses More quick facts You could eat almost 2 5 Snickers candy bars for the same amount of sugar as in a 20 ounce bottle of Coke Obesity costs approximately 147 billion annually Contrary to popular belief juice is not healthier than soda You re getting sugar without any vitamins or nutrients like you would by eating the entire fruit Sugary drinks are the number 1 source of added sugar in our diets and the number 1 source of calories for teens Most of what we eat contains at least some sugar whether that be natural or added so it can be difficult to avoid it at all costs Just remember the AHA guidelines and be proactive in reading labels so you can ensure you are not pumping your body full of too much sugar If you want to reduce the amount of sugar from beverages drink water infuse with some fruit it you d like unsweetened teas choose from a variety or other unsweetened beverages that you can spruce up such as coffee If you need a little sweetness try to find reduced sugar beverages including options from Fuze
THE COMPASS   THIRD QUARTER   31  empty calories     adding calories without any nutritional benefit. How can you tell the...
THE COMPASS SECOND QUARTER 32 questglobal net
THE COMPASS   SECOND QUARTER   32  questglobal.net