THE COMPASS THIRD QUARTER 2014 Photo Credit: Chris Walters & Beverly Lineberry TIS THE SEASON FOR ACCIDENTS BEHIND THE SCENES OF HOLIDAY TIME DPF REGENERATION AND IT’S HEALTH DRIVEN TO SERVE
THE COMPASS  THIRD QUARTER 2014  Photo Credit  Chris Walters   Beverly Lineberry  TIS THE SEASON FOR ACCIDENTS  BEHIND THE...
GOOD READS CUSTOMER SERVICE WHY GRATITUDE MATTERS AT WORK How “thank you” impacts your co-workers. HUMAN RESOURCES GENERIC PRESCRIPTION USAGE On average, the retail price of a generic drug is 75% lower than a brand-name drug. DRIVER SERVICES BEHIND THE SCENES OF HOLIDAY TIME Holiday blocks for 2014. MAINTENANCE PM SERVICES 13 04 05 06 Are you due for a service? OH! MY! DAMAGE! The hustle and bustle at the shipper way cause units to get damaged. 18 20 22 24 26 RECOGNITION THIRD QUARTER STAR AWARD Thanking employees for taking care of business like no body’s business - going above and beyond. ANNIVERSARIES Recognizing the magic behind the walls of Quest Global. WHO’S THAT? Stop on by, say “Hello” and welcome our newest Quest Global family members to the team. SAFETY 10 13 15 16 HUMAN TRAFFICKING Help stop this hidden social problem and modern-day slavery. TIS THE SEASON FOR ACCIDENTS Everyone knows accident numbers jump around the holidays. Find out why. INATTENTION The number one cause of accidents. WATCH OUT FOR THAT RACK! Costly collisions with animals. 20
GOOD READS CUSTOMER SERVICE WHY GRATITUDE MATTERS AT WORK How    thank you    impacts your co-workers.  HUMAN RESOURCES GE...
A tool to communicate directions to its possessor - The Compass. With it, you hold the knowledge of what is going on in our company. Without it, you might be aimed directionless into the unknown. EDITOR Chris Champion CREATIVE DIRECTOR CJ Gurney PHOTOGRAPHY Beverly Lineberry Brandi Brownfield Christopher Walters Mark Skerritt Penny Skerritt Tania Dougherty 26 MAINTENANCE (CONTINUED) 28 29 30 DPF REGENERATION & HEALTH What is DPF and how do you keep it healthy? CONTRIBUTORS Angela Froning Brandy Hannah Carissa Serviss Gail Romine Gene Jenkins Jo Denton Julie Weinbloom Renee Lamb PRE-TRIP INSPECTIONS The pre-trip inspection is a vital aspect in making certain our drivers our safe. THE ROAD TO WELLNESS THE SWEET TRUTH ABOUT SUGARY BEVERAGES Fact: The average Americal consumes 150 pounds of refined sugar every year. 30 Our company magazine is the voice of our organization - the best place to learn what is going on within the company. It is created to educate, inform and, at times, entertain. It will be an ever evolving piece of communication as we evaluate what content makes for the best read. Who wants to be bored while reading good news? No thank you! We want you to anxiously await our quarterly issues - you are the customer, our Quest Global family. This Magazine is for you!
A tool to communicate directions to its possessor - The Compass. With it, you hold the knowledge of what is going on in ou...
4 | THIRD QUARTER | THE COMPASS Illustration by: Shockhit BOB & BETTY CHANDLER Third Quarter 2014 Star Winner On October 11th, 2014, Bob and Betty saved a life. While traveling through Birmingham, Alabama, Bob witnessed a car collide with a motorcycle. While waiting for emergency responders to arrive, he and Betty stayed with the driver of the motorcycle. Bob held a tourniquet on the motorcyclist’s leg until help arrived. The motorcyclists lost his foot, but thanks to their heroic actions, he didn’t lose his life. QG RECOGNITION
4   THIRD QUARTER   THE COMPASS  Illustration by  Shockhit  BOB   BETTY CHANDLER Third Quarter 2014 Star Winner On October...
THE COMPASS | THIRD QUARTER | 5 3RD QUARTER ANNIVERSARIES 14 YEARS Polly Byers 12 YEARS Janice Poole Craig Poole 10 YEARS 9 YEARS 8 YEARS 5 YEARS 4 YEARS 3 YEARS Sandy Winkles Terrie Kelley William Wallace 7 YEARS Verlie McFarland Rebecca Overton Sherylyn Hill Roy Payton Donnie Harden Nancy Harden 2 YEARS CJ Gurney Brandy Hannah Carol Gordon Debra Pierce James Pierce Tabitha Martin Terrell Johnson Earl Smith David Smith 6 YEARS Cindy Boyce Timothy Boyce Anita Lowrey Dennis Lowrey 1 YEAR Jason Meyer Deja Vu Roe Josh Cowart Charol Loper Matt Lowery Matthew Webb Brandi Brownfield Cindy Carter Betty Chandler Robert Chandler Estrella Aguila Lazaro Perez Mark Fox Mark Skerritt Penny Skerritt Terry Nichols Acie Ates Julia Potter Raymond Potter Samuel Silver Kevin Benedict Irene Ennis Patrick Ennis Gale Kimble Shane Blalock Bernard Desmond Carl Young Vicky Young Brian Kochie Gene Jenkins Ty Bell Willard Gibbs Billy Howard Jamie Howard Cynthia Crossman Steven Crossman Paula James Darlene Strickland James Strickland Stevie Estep Cindy Royce Kevin Royce THE DIFFERENCE YOU MAKE IS NOTHING SHORT OF LEGENDARY
THE COMPASS   THIRD QUARTER   5  3RD QUARTER ANNIVERSARIES 14 YEARS Polly Byers  12 YEARS Janice Poole Craig Poole  10 YEA...
6 | THIRD QUARTER | THE COMPASS WHO’S THAT?do? ...and what do they Meet the newest Quest Global family members. Next time you see them how about giving them a high five? Don Gray Director of Driver Services Renee Irons Primary Driver Manager Before coming to us, Don worked as an Owner Operator, managing the operations of a small transportation business delivering refrigerated freight throughout the U.S. In addition, Don has held management roles in both Safety and Recruiting at companies such as Marten Transport and Ryder Systems. He also served in the United States Navy. Renee has been in transportation for five years and is excited to be working with us. She is very excited about meeting great, new people and getting to know them. She has an eight-year old son and loves to bowl with him as well as spend time with other family members. Of course, she loves to just relax when she can. Mark Patmore Shop Technician Tiffany Wheeler Customer Service Rep Mark has been in the industry for about three years and is looking forward to many years with us. During his time away from the shop, he enjoys fishing even though he doesn’t think he is any good at it. Tiffany comes to us with eight years of experience in our industry. She is seeking growth within the company and is looking forward to getting to know everyone and how the entire company operates. She loves anything to do with music (sing it!) and is also a sports fan. Brianna Queen Primary Driver Manager Shelly Wolfe Primary Driver Manager Brianna is new to the transportation industry, but has been involved with customer service for nine years. She is excited about working in transportation and making it a career. She enjoys spending time with her children when she isn’t in the office. She loves winter and the Tennessee Volunteers. Shelly has been in transportation for five years and comes from a family of drivers with her husband, son and sister all driving trucks. Before transportation, she owned two restaurants. She loves outdoor activities including hunting, fishing and camping. Amber Griffin Customer Service Rep Gail Grover Driver Manager Amber has been in transportation for 14 years in a customer service role and is excited to be with us. She is determined to show us just how great she can be while drinking as much coffee as possible. She loves learning new things, spending time with family, walking, movies and reading. Gail has been with our company for two years as half of an OTR Team, but has now moved into the role of Driver Manager. Before coming to work with us, she drove for eight years. Her first person experience over the road will serve her extremely well while she assists our driving force with their daily needs. She enjoys hunting during her down time. QG RECOGNITION
6   THIRD QUARTER   THE COMPASS  WHO   S THAT do  ...and what do they  Meet the newest Quest Global family members. Next t...
Identification Card Quest Global, Inc 218 W. Jackson St. Thomasville, GA 31792 www.myidealdoctor.com 1-855-879-4332 Quest Global, Inc 1-855-879-4332 Group Number MYIDR411 www.myidealdoctor.com Dear Member, MYidealDOCTOR™ provides 24/7/365 access to U.S. board-certified physicians who can consult, diagnose and prescribe medications if appropriate by phone or web-video. Regardless of time and location, you can connect with a network physician by phone or web-video for your common and acute illnesses. They will be able to review your medical records, discuss symptoms, prescribe medications and review treatment plans. You can also review your medical records and store your medical records from other physicians. MYidealDOCTOR™ Benefits • • • • 24/7/365 access to a physician by phone or web-video Call back guaranteed under 3 hours, often under 30 minutes Speak to a doctor at work, traveling or at home Save money by avoiding expensive ER and urgent care visits When To Use MYidealDOCTOR™ • • • • • Short term prescription refills When you need care now You are considering going to the ER or urgent care for a non-emergency issue At work, home, on a business trip, vacation We treat common conditions such as • Pink Eye • Cold and Flu • Sinus Problems • Allergies • Urinary Tract Infection • And many more Setup Your Account When you need a telemedicine consult, please call MYidealDOCTOR™ at 855-879-4332 and a Customer Care Representative will issue a username and password. 1. Consult by phone--simply call us at 855-879-4332 and a Customer Care Representative will assist you. 2. Consult by web-video between the hours of 8 am and 8 pm EST. • Login into www.myidealdoctor.com. • Click Member Login. • Enter your username and password. ©2012 MYideaIDOCTOR, llc

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Identification Card  Quest Global, Inc  218 W. Jackson St. Thomasville, GA 31792 www.myidealdoctor.com  1-855-879-4332 Que...
Fur kids always welcome Join our Team! Call: 800-676-1777 x246 or Apply at: drive4quest.com New 2015 tractors arriving Unlimited Home Time • Lots of steady miles year round • HazMat Teams earn bonus on ALL paid miles driven • Medical, Dental, Vision, Life Insurance, 401(k) • Get attention driving one of the best looking fleets
Fur kids always welcome  Join our Team  Call  800-676-1777 x246 or Apply at  drive4quest.com  New 2015 tractors arriving  ...
NOVEMBER MILEAGE BONUS INCREASE As an added incentive for this holiday season, all teams that reach the 22,000-mile threshold and receive the standard mileage bonus of $0.04 per mile during the month of November will receive an additional $500.00 per team. Please let your Driver Manager know if you have any questions.
NOVEMBER MILEAGE BONUS INCREASE  As an added incentive for this holiday season, all teams that reach the 22,000-mile thres...
10 | THIRD QUARTER | THE COMPASS HUMAN TRAFFICKING A GLOBAL ISSUE By: Gail Romine Sources: askthetrucker.com, truckersagainsttrafficking.org We have a very serious problem going on around the world and in our own communities. Did you know in own communities. Did you know in our modern, civilized society people are being bought and sold for profit? It’s true. It is called human trafficking, and it’s modern-day slavery. It has spread throughout the United States from border to border becoming a hidden social problem, and most people don’t realize what an extremely profitable crime it has become. Human trafficking is not just being forced into being a prostitute. Victims of human trafficking may also be in forced labor situations such as domestic servants; nannies or maids, sweatshop workers, janitors, restaurant workers, migrant farm workers, fishery workers, hotel or tourist industry workers, and as beggars. Many trafficking victims are in plain sight if you know what to look for. It could be the young girl or boy you see hanging around the truck stop, seeming to be out of place, making you wonder what is he or she is doing there. Traffickers use various techniques to keep victims enslaved. Some traffickers keep their victims under lock and key. However, the more frequent practice is to use less obvious techniques including: 1. Debt bondage – financial obligations, honor-bound to satisfy debt 2. Isolation from the public – limiting contact with outsiders and making sure that any contact is monitored or superficial in nature 3. Isolation from family members and members of their ethnic and religious community 4. Confiscation of passports, visas and/or identification documents 5. Use or threat of violence toward victims and/or families of victims 6. The threat of shaming victims by exposing circumstances to family 7. Telling victims they will be imprisoned or deported for immigration violations if they contact authorities 8. Control of the victims’ money, e.g., holding their money for “safe-keeping” The result of such techniques is to instill fear in victims. The victims’ isolation is further exacerbated because many do not speak English well and/or are from countries where law enforcement is corrupt and feared. Most of these victims don’t trust law enforcement. There is an organization called Truckers Against Trafficking (TAT)
10   THIRD QUARTER   THE COMPASS  HUMAN TRAFFICKING A GLOBAL ISSUE  By  Gail Romine Sources  askthetrucker.com, truckersag...
THE COMPASS | THIRD QUARTER | 11 that is making a large impact to help with the human trafficking problem. American truck drivers are once again being called upon for help from law enforcement agencies and the FBI. As you travel the highways you see everything. You know when something just seems out of place. You frequent truck stops, rest areas, restaurants and local stores. Who better to ask for help? Even though you don’t realize it, you are a hero! legal services available to victims, but they must first be found and informed there is a way out. You can help victims of human trafficking since you may be the only outsider with the opportunity to speak with a victim. Most victims don’t know there is help available. These victims think they are forever trapped in what they are doing and there is no escape. They are afraid to reach out for help. There is housing, healthcare, immigration, food, income, employment and • A victim of trafficking may look like many of the people you help or see daily. You can help trafficking victims get the assistance they need by looking beneath the surface for the following clues: • • • • • • Evidence of being controlled Evidence of an inability to move or leave job Bruises or other signs of battering Fear or depression Non-English speaking Recently brought to this country from Eastern Europe, Asia, Latin America, Canada, Africa or India Lack of passport, immigration or identification documentation If you think you have come in contact with a victim of human trafficking, call the National Human Trafficking Resource Center at 1-888-373-7888. This hotline will help you determine if you have encountered a victim of human trafficking. It will also identify local resources available in your community to help protect and serve a victim so they can begin the process of restoring their lives. Find out your next step on how you can help stop this horrific crime. Let’s work together to stop traffickers who are using our transportation system for their personal gain and forcing these victims to become slaves. For more information on human trafficking please visit the Truckers Against Trafficking website at www. truckersagainsttrafficking.org QG SAFETY
THE COMPASS   THIRD QUARTER   11  that is making a large impact to help with the human trafficking problem. American truck...
Want a discount on your personal auto insurance? Check with your provider and come take our Smith System course on defensive driving. It’s held every Friday (unless exception) and lunch is provided!
Want a discount on your personal auto insurance  Check with your provider and come take our Smith System course on defensi...
THE COMPASS | THIRD QUARTER | 13 TIS THE SEASON.... FOR ACCIDENTS By: Gene Jenkins Sources: 10-4 Magazine, bigcitydriver.com It’s that time of year when we look forward to the holidays and spending time with our family and friends. The smell of turkey and dressing, pumpkin pie and evergreen fill the house. The kids will be home from school and relatives will be traveling in for the festivities. For most of us, it will be a beautiful sight with happy sounds and wonderful smells. For others, it will be the sight of oncoming headlights, the sound of busting glass and twisting metal, and the smell of burnt rubber, oil and anti-freeze. Everyone knows accident numbers jump around the holidays. If asked, “why,” you might guess it was because of the added “cheer” at the office or holiday parties increasing the number of people who are drinking and driving during the holidays. You would be right. Around 40% of all traffic fatalities are alcohol related. There is another contributing factor rarely mentioned, speeding. Yes; speeding is a factor in about 30% of all traffic fatalities. That’s almost as high as alcohol related fatal crashes. It’s the number two cause of all traffic fatalities according to a NHTSA study. There are about 12,000 speeding related fatal crashes a year and almost 17,000 fatal crashes for drunk drivers (according to another report by the NHTSA- Traffic Safety Facts). As you can see, speeding is almost as dangerous as drunk driving. It is just as dangerous for trucks on holidays. In one year, 43,636 fatalities have occurred on the road, 5,226 of them involved a truck. That’s about one out of eight fatal accidents involving a truck. That doesn’t mean that 5,226 truck drivers lost their lives, but that 5,226 people were involved in an accident where one did. The statistics don’t mention how many were actually truck drivers, but 761 of them were occupants in a truck, so the number of drivers is lower than that. About one out of ten fatalities are pedestrians, about one out of four fatalities are passengers, and about one out of ten fatalities are motorcyclists. Plus, 55% of them were not wearing a seatbelt. It would be fair to say that truck drivers aren’t in as much danger as their smaller counterparts, especially if they wear their seatbelt (and don’t speed). Of all the drivers who were cited for drinking and driving in a fatal accident, 14% had previous accidents, 14% had their license suspended or revoked, 20% had a speeding conviction and 4% had previous DUI’s. Less than 1% of those cited for DUI were truck drivers. However, of the truck drivers involved in a fatal crash, a whopping 23% of them had a previous speeding conviction. That’s just about one out of four. As well as, 16% of them also had previous accidents. Do you notice a pattern here? Speeding is a very underestimated danger. It’s no wonder that motor vehicle crashes have been the leading cause of death in the United States. Get home safely and have a great holiday when you get there. QG SAFETY
THE COMPASS   THIRD QUARTER   13  TIS THE SEASON.... FOR ACCIDENTS By  Gene Jenkins Sources  10-4 Magazine, bigcitydriver....
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THE COMPASS | THIRD QUARTER | 15 INATTENTION NUMBER ONE CAUSE OF ACCIDENTS By: Jo Denton Sources: nhtsa.gov, distraction.gov distracted. A mind-boggling 171.3 billion text messages were sent in the US every month in 2012. (National Highway Transportation Safety Administration & Cellular Telecommunications Industry Association) Let’s be honest. Driving while inattentive or distracted happens all the time. Anything that takes our focus away from the primary task of driving falls into this category, and it increases our risk of being involved in an accident. In fact, inattention was a large contributing factor in 90% of our accidents over the last 12 months. What are the most common distractions today? • • • • • • • • • Texting Talking on a phone Eating and/or drinking Talking to passenger/co-driver Grooming (ladies putting on make-up and guys shaving) Reading, including maps Using a navigation system Watching videos and movies Adjusting a radio, CD or MP3 player All of the items on the above list involve taking your eyes off the road, your hands off the wheel and/or your mind off your driving. You’ve seen the results of inattentive or distracted driving: vehicles that back into another vehicle, drift into another lane, slow down, speed up, miss turns, run off the road, run stop signs and red lights, and accidents. Think about it. 4.6 seconds is the average time that you take your eyes off the road while texting or reading an incoming text. If you’re traveling at 65 mph, in 3 seconds you will cover the length of a football field with your eyes closed. Crazy, right? In 2012, 3,328 people were killed in distractionaffected crashes. About 421,000 people were injured in motor vehicle accidents in which the driver was A good reason to avoid driving inattentive or distracted is because other drivers won’t. This is reality. So here are a few tips to help you insulate yourself against other drivers’ deadly distractions and stay focused while you drive: 1. Turn your phone off while you’re driving, or use a hands-free device. Keep in mind that phone conversations, even while using a hands-free device, take your mind off your driving. If you need to, find a safe place to park. 2. Texting and driving don’t mix. It’s against the law in most states. Even voice-to-text isn’t risk free. 3. If you are using a GPS device, enter your destination before you take off. If you are using a map or written directions, review these in advance. If you need help while driving, ask a passenger to assist you or stop at a rest area or other safe location to review your map/ direction or update your GPS. 4. Secure pets. Unsecured pets can become a big distraction. 5. If you have kids traveling with you, have a game plan on how to you will deal with meals, stops and entertainment. If you need to address any situation, stop at a rest area or another safe location. 6. Keep your eyes moving. If you move your eyes every 2 seconds, your circle of awareness remains current. This also helps you avoid fatigue. If you’re interested in learning more about this, visit the National Highway Transportation Safety Administration website at www.nhtsa.gov QG SAFETY
THE COMPASS   THIRD QUARTER   15  INATTENTION  NUMBER ONE CAUSE OF ACCIDENTS By  Jo Denton Sources  nhtsa.gov, distraction...
16 | THIRD QUARTER | THE COMPASS WATCH OUT FOR THAT RACK By: Julie Weinbloom Sources: wikihow.com Every year moose and deer collisions are the cause of hundreds of thousands of car and truck accidents. Collisions with these animals, particularly moose, are potentially fatal for passengers and are likely to cause significant damage to your vehicle. Keep an eye out for fourlegged creatures who sometimes share the road. Deer-vehicle crashes can occur any time of year. However, most take place during deer-breeding season, which runs from late fall to early winter. According to the Insurance Institute for Highway Safety, insurance claims for crashes involving animals are three times higher in November, and damage claim costs continue to rise. Deer are the primary culprit in-car versus animal crashes especially the more serious accidents. These simple tips can help reduce the chances or severity of a deer-vehicle crash: 1. Heed the Warning Signs: Collisions occur most often in prime moose or deer habitat such as forested areas and waterways. If you see a deer or moose crossing sign, be extra alert and slow down. 2. Drive at a safe speed. Do not speed when you are driving through moose or deer country. You’ll still arrive if you go more slowly and you’ll have more time to avoid an animal if you spot it. Wildlife experts have recommended 90 kph/55 mph as a suitable speed for wildlife zones in good weather conditions, as it provides you with some reaction time to stop. 3. Drive defensively. Be prepared to take evasive action, which includes being able to quickly slow down, brake suddenly or turn down blinding headlights. Drive so that you are able to stop within the space of your headlights;
16   THIRD QUARTER   THE COMPASS  WATCH OUT FOR THAT RACK By  Julie Weinbloom Sources  wikihow.com  Every year moose and d...
THE COMPASS | THIRD QUARTER | 17 6. Drive carefully at night. Use your high beams where possible and when there are no oncoming cars that you can startle with them; they will illuminate more of the area that you are traveling through. 7. Slow down when other cars are behaving differently. If you see flashing lights (hazard or headlights), hear tooting horns or see people waving madly about, slow down and be ready to stop! Of course, if a car stops suddenly ahead of you, you should also stop or at least slow right down. 8. Be alert -- even when you’re approaching a town or a city. You’ve just driven into the outskirts of town, so everything is safe now, right? Wrong! Moose and deer wander into towns and city outskirts in search of food. They could be munching away on the median strip or bolting from someone’s front garden. Still drive carefully. When you do come across a deer or a moose, don’t expect them to react rationally. 9. Know when not to swerve. If you suddenly have a deer before your car, brake firmly. Do not swerve and leave your lane; many accidents are not due to colliding with the deer but are the result of driving into another car or truck in the opposite lane while trying to avoid the animal. practice this in a safe area if you don’t know how fast this is for your vehicle. 4. Observe your surroundings. Actively scan the sides of the roads as you drive for any signs of wildlife. If you have passengers, get them involved but ask them not to shout out as this is very startling and can cause the driver to react incorrectly. Ask them to calmly tell you that they see moose or deer lurking about. 5. Be especially wary at sunset and sunrise. Deer and moose seem to move most in the hours around sunset to midnight and again around dawn. These are also the hardest times for our eyes to adjust to the light because it’s neither completely dark nor properly light, so we find it more difficult to see well. 10. Honk your horn at the deer or moose in short bursts. Only do this if the deer is far enough ahead and there are no cars around that can be disoriented by the honking. This may scare the deer away, but there’s no guarantee that it will make the deer run off the road. QG SAFETY
THE COMPASS   THIRD QUARTER   17 6.  Drive carefully at night. Use your high beams where possible and when there are no on...
18 | THIRD QUARTER | THE COMPASS WHY GRATITUDE MATTERS AT WORK By: Angela Froning Sources: greatergood.berkeley.edu It’s an interesting question. You do your job, and you get a paycheck. So, why should anyone get thanked just for doing their job? Believe it or not, it matters. According to a recent study at the University of California Berkeley, almost everyone reported that saying “thank you” to coworkers made them feel happier, and more fulfilled – but on a given day, only 10% acted on that impulse. Even though over 95% agreed that receiving it was very important to their success at work, over 60% admitted never expressing gratitude or only doing so as little as once a year. In fact, people are less likely to express or feel gratitude at work than anywhere else. Two words - Thank You. It’s at the bottom of every email, at the end of every phone call, and after every question that we ask. It is, after all, part of proper manners. Do we really mean it, and why does it matter? It may seem odd to thank someone for something they are expected to do, and it may seem even more odd to expect gratitude as well. Have you ever done something that you expected thanks for, only to get nothing? You probably felt bitter and unappreciated, but it’s not only that we feel we aren’t due appreciation for doing our jobs, some people actually are afraid to express it. Studies have proven that 35% of people believe that expressing gratitude could actually make them vulnerable at work. This attitude makes it easy to get stuck in a cycle of being resentful for not being thanked, and being afraid to thank those around us. When people are thanked for their work, they are more likely to increase their helping behavior and to provide help to others. So how do you start? CUSTOMER SERVICE 1. Be a leader – Because expressing gratitude at work can make some feel unsafe, it takes a leader to remember to say thank you in both public and private settings. Remember to take a few moments from every call or email to sincerely express your thanks. 2. Thank people who never get thanked – Thanking those who do thankless work is crucial because it sets the bar. Public appreciation makes his or her contributions visible and broadens everyone’s understanding of how the organization functions as a whole. 3. Aim for quality, not quantity – The key is voluntary, spontaneous expression of gratitude. Let the person know you are paying attention, not just going through the motions. 4. Provide opportunities for gratitude – When people are thanked for their work, they are more likely to increase their helping behavior and to provide help to others. Find a public place, such a bulletin board or an email group. Are you having a disagreement with a coworker? Research shows that stopping to express gratitude can resolve conflicts up to 75% faster. 5. In the wake of crisis, take time to be thankful – Gratitude helps others to see beyond a disaster, a mistake, or just stress and recognize what they have learned and how to affect change. Can we find ways to be thankful for what we’ve learned, even though we are not at the time it happened? It may not be your first instinct, but the science shows that we need to overcome our aversion to gratitude at the office, and come to see it as just one more skill to cultivate. It’s something anyone can learn – and from which everyone will benefit.
18   THIRD QUARTER   THE COMPASS  WHY GRATITUDE MATTERS AT WORK By  Angela Froning Sources  greatergood.berkeley.edu  It  ...
WANT A QUICK PAY BOOST? Did you know that team drivers with their HAZMAT endorsements earn between $10,000 and $15,000 more per year due to the increased load availability and higher pay on all miles? This can be a significant increase in your personal financial strength and allow you to do more of what you want to do in your time away from work. Not only do we pay more for the endorsement, we also pay for it! We will happily (with smiles) reimburse you for receiving your HAZMAT along with your Tanker endorsements, up to $150 per employee.
WANT A QUICK PAY BOOST   Did you know that team drivers with their HAZMAT endorsements earn between  10,000 and  15,000 mo...
20 | THIRD QUARTER | THE COMPASS GENERIC PRESCRIPTIO By: Carissa Serviss Generic versions of brand-name drugs become available to consumers when brand-name drugs’ patents run out and generic manufacturers obtain approval to market their drug. On average, the retail price of a generic drug is 75% lower than the retail price of a brand-name drug. Generics cost less because they do not require the same animal testing and clinical testing, research, advertising, and marketing that a brand name drug requires. If more people choose generic drugs over name brand drugs, it will drive the prices down for all prescription drugs, simply because of market competition. There are two types of generic drugs. Generic drugs, when the patent runs out on your name brand drug and you are looking for a cheaper option, and Generic therapeutic drugs, when the patent on your name brand drug is still in place and you are looking for a cheaper option. If your brand name drug still has a patent, but you want to save money, look into choosing a generic therapeutic drug. Though they are not the exact chemical equivalents of the brand-name drugs they replace, generic therapeutic alternatives treat medical conditions in a similar way. Let’s take Lipitor – one of the most frequently prescribed drugs on the market today. Lipitor is in a therapeutic class of drugs called “statins,” chemical agents used to treat high cholesterol. Because all statins work in a similar way, another statin, the generic therapeutic alternative simvastatin, may be a sensible and cost-effective alternative. Review our drug list to find alternatives for formulary drugs. Please keep in mind that if you have varying health complications, your doctor may recommend you stick to name brand drugs. Talk to your doctor to find out if a generic therapeutic alternative could be right for you and your wallet. If your brand name drug’s patent has run out, you may find generic prescription drugs are a money-saving, effective alternative to brand name prescription drugs. A generic drug is identical in composition to its brand-name counterpart and is used to treat the identical health condition. They are safe and effective, have the same active ingredients, can cost up to 70% less, treat the same health conditions and meet the same standards set by the F.D.A.
20   THIRD QUARTER   THE COMPASS  GENERIC PRESCRIPTIO By  Carissa Serviss  Generic versions of brand-name drugs become ava...
THE COMPASS | THIRD QUARTER | 21 ON USAGE Top Questions about Generic Drugs: translates to lower out of pocket costs for you. What is the difference between a generic drug and the brand name drug? They may have different inactive ingredients such as color, flavor and shape. How do I get a generic drug? Ask your doctor or pharmacist if generic drugs are right for you. Your doctor can prescribe the generic drug for you if appropriate. In many cases, your pharmacist can dispense a generic drug, if available, when your doctor prescribes a brand drug as long as your doctor does not indicate, “dispense as written”. Are generic drugs safe, and do they work as well as brand name drugs? Generic drugs, like brand name drugs, must be manufactured according to federal standards. The generic drug must be equivalent to the brand name drug. Does a generic drug look any different than a brand name drug? Many generic drugs take on a different appearance than its brand name drug such as size, color and shape because the look of branded versions are protected by patents. Who manufactures generic drugs? Generic drugs are manufactured by the same nationally known and respected pharmaceutical companies as brand name drugs. Why would I want to choose a generic drug over a brand name drug? Generic drugs can save a significant amount of money without compromising the quality of the drug. This Questions to ask your doctor: 1. Is there a generic version of my medication? 2. Are generics right for me? 3. Are there any risks (side effects or reactions) if I change medications? Questions to ask your pharmacist: 1. 2. 3. 4. Is there a generic version of my drug available? Can I substitute my drug with the generic? Will I have different side effects? Does this generic look different than my brand name medicine? 5. Are there any special instructions I should know about before I take this drug? HUMAN RESOURCES
THE COMPASS   THIRD QUARTER   21  ON USAGE Top Questions about Generic Drugs   translates to lower out of pocket costs for...
22 | THIRD QUARTER | THE COMPASS BEHIND THE SCENES OF HOLIDAY HOME TIME As the holiday season is approaching and everything in creation needs to get from Point A to Point B before the big days, our company (like any other transportation company) is expected to load and deliver more product than during any other part of the year. To ensure service schedules are met and our business retains strong partnerships with customers throughout the year, we operate on holiday blocks for home time. This tried-and-true system provides as many drivers as possible the time to spend with family and friends and allows the company to keep freight moving during the busy holiday season. Please follow up with your Driver Manager regarding time off and issues or concerns for the following holiday blocks for 2014. December block #1 December block #2 December block #3 December block #4 December block #5 3rd thru 8th. 11th thru 15th. 18th thru 21st. 24th thru 26th. 31st thru 5th. DRIVER SERVICES
22   THIRD QUARTER   THE COMPASS  BEHIND THE SCENES OF HOLIDAY HOME TIME As the holiday season is approaching and everythi...
IT’S FLU SEASON! Flu season starts in November. Get your Flu shot or nasal mist soon to build your immune system and avoid the crud! Do you know someone who deserves a pat on the back? See or know someone doing something amazing? Send in a Spotlight Award to Macro (#21). Make sure they get the credit!
IT   S FLU SEASON   Flu season starts in November. Get your Flu shot or nasal mist soon to build your immune system and av...
24 | THIRD QUARTER | THE COMPASS PM SERVICES By: Brandy Hannah We have changed the preventive maintenance interval to 25,000 miles (between 23,000 and 27,000). The oil that we are using now is Delvac Elite 10W30. Monday through Friday, we run reports to see who is due for a truck service that day. We run and update the miles and see what the load looks like as far as time and the mileage on your unit. Our goal is to get the services done as soon as you are on the list as long as the load has time. We know that a lot of the loads coming off the East Coast heading to the West Coast don’t have a lot of time to schedule the service. We work with Customer Service to get the PM done before you are assigned a load or as soon as you deliver the load. We look at where the load will be delivered, see what location is close, and set up an appointment with either TA or Petro. By doing so, it seems to have cut down on a lot of wait times at the TA and Petro locations. Please remember, if you are in California to always take an empty trailer with you or wait until you have an empty. We are here to help and try to get you moving as quickly as possible. Please don’t hesitate to call with questions or concerns: 678-455-9323 extention 244 or extension 231. MAINTENANCE
24   THIRD QUARTER   THE COMPASS  PM SERVICES By  Brandy Hannah  We have changed the preventive maintenance interval to 25...
WE ARE SUPER PUMPED! OPEN ENROLLMENT WAS A SUCCESS! We greatly appreciate your help in getting each employee through the process. HUMAN RESOURCES
WE ARE SUPER PUMPED   OPEN ENROLLMENT WAS A SUCCESS   We greatly appreciate your help in getting each employee through the...
26 | THIRD QUARTER | THE COMPASS OH! MY! DAMAGE! By: Brandy Hannah It is very important if you find any damage to our units when you are picking up at the shipper that it is reported to maintenance before leaving. Sometimes, with the hustle and bustle at the shipper, units get damaged. A lot of the times it is no fault to our company or our drivers. The next unit loaded, they may be rough with our units. If you pull a damaged unit off of the shippers yard, we will incur the cost of the damages. These damages may be very small or very large due to the extent of the damage. It is very much appreciated that you report the damage and send in the pictures. Pictures can be emailed to maintenance@questglobal.net and/or you may also call 678-455-9323 x 208. MAINTENANCE
26   THIRD QUARTER   THE COMPASS  OH  MY  DAMAGE  By  Brandy Hannah  It is very important if you find any damage to our un...
MY RIG ROCKS! PHOTO CONTEST You can submit as many photos as you’d like, but remember, this is a contest, so make sure you submit your best work! Image requirements: JPEG at 300 DPI or higher, please make sure your file size is 5mb or larger. Photo Credit: Beverly Lineberry & Christopher Walters THE RULES To keep it fair all submitted photos must have been taken with a mobile device such as a phone or tablet. Photos taken with DSLR cameras will be disqualified. Our resident “Shutterbug” will check the embedded data of the original file to verify a mobile device has been used. No Photoshop, Lightroom, or other external editing programs are to be used. If you have external lens accessories such as an Olloclip or other snap-on lens, you are more than welcome to use them. TWO WAYS TO ENTER PRIZES Please include your name(s), location of shot and truck number for proper credit. PRINT EXPOSURE: Image and photo credit featured in an article via The Compass, a Quest Global publication. Submit your entries directly to our Facebook page facebook.com/QuestGlobalInc or email directly to creativeservices@questglobal.net JUDGING CRITERIA Creativity, photographic quality, effectiveness and description. Does your photo tell a story? DIGITAL MAGAZINE EXPOSURE: Image and photo credit featured in The Compass via the Quest Global website. ONLINE EXPOSURE: Image used as the cover photo on our Quest Global Facebook page. Legal Stuff: By submitting images entrants grant permission to Quest Global, Inc. to use your submitted photographs as royalty-free, worldwide, perpetual, non-exclusive license to display, distribute, reproduce and create derivative works of the entries, in whole or in part, in any media now existing or subsequently developed, for any internal and external marketing and advertising purposes which includes print, web and digital usage. Published images by Quest Global, Inc will receive proper credit.
MY RIG ROCKS  PHOTO CONTEST  You can submit as many photos as you   d like, but remember, this is a contest, so make sure ...

Check out past winners on our Facebook page!  You could be next!

28 | THIRD QUARTER | THE COMPASS DPF REGENERATION & HOW TO KEEP IT HEALTHY By: Brandy Hannah Sources: mechanicalee.blogspot.com All of our trucks are fitted with a Diesel Particulate Filter (DPF). Most likely you have heard stories about expensive repair bills, regenerations and additives. Hearing of these issues, you look on the Internet or to your Maintenance department for proper instruction to keep your DPF healthy and how DPF Regeneration is performed. Good news! It’s not all doom and gloom when it comes to your DPF. First, what is DPF regeneration? Well to best answer this, let’s take a look at what the DPF actually does. The DPF is a particulate filter, fitted to the exhaust system on diesel trucks. It is designed to trap harmful particulates in the exhaust gases. Once the amount of trapped particles, otherwise known as soot loading, becomes too great, the engine ECU senses this and carries out the DPF regeneration process. Now that we have established this, we can better understand DPF regeneration. A question we often see is,“What is the point of the DPF trapping the particles if it’s only going to chuck them out the exhaust during regeneration?”The answer is: it does but it doesn’t. During regeneration, the exhaust is heated to around 600 degrees Celsius. Once heated, the gas is converted by way of some clever chemistry. The harmful particles (hydrocarbons) react with the catalyst inside and become less harmful particles – water and carbon dioxide. MAINTENANCE So what can be done to keep your DPF clean and happy? So it turns out, short trips and urban driving don’t do your DPF any favors, only assisting in filling the DPF faster. This is because when an engine is cold it doesn’t burn fuel as cleanly as when the engine is hot. Another side effect is that the exhaust doesn’t get hot enough for a long enough period of time to carry out the DPF regeneration. So how can you combat this? Depending on how many short trips you do over a week, the best thing you can do is get your truck on the highway and then drive according to the following points. • Ensure engine is at operating temperature • Drive above 50 MPH • Keep going for at least 20 miles As long as the above is followed, if the vehicle senses that a DPF regeneration needs to be carried out, it will do so automatically without the need for any diagnostic tools. However, if it calls for a regen and the truck will not perform one on its own, always call the Maintenance department for step-by-step instructions to perform a parked regen.
28   THIRD QUARTER   THE COMPASS  DPF REGENERATION   HOW TO KEEP IT HEALTHY By  Brandy Hannah Sources  mechanicalee.blogsp...
THE COMPASS | THIRD QUARTER | 29 PRE-TRIP INSPECTION IMPORTANCE A VITAL ASPECT IN MAKING CERTAIN OUR DRIVERS ARE SAFE By: Brandy Hannah The number one goal of our employees should be safety. The pre-trip inspection is a vital aspect in making certain this goal is met. The inspection is in place to find, and have repaired, any defect that may be found before heading out over-the-road. The employee is ultimately responsible for making sure that the vehicle being driven is in a safe operating condition. Appropriate inspection procedures and reports assist in ensuring this. A comprehensive checklist of items can be found here. The employee is also in the best position to detect vehicle deficiencies and refer them to Maintenance for repairs. Regulations require that any deficiency that would affect the safe operation of the vehicle must be repaired before the vehicle can be driven again. To continue running with an unsafe vehicle is a safety hazard no one can afford. Generally, if no problems are discovered, the inspection takes between 15-30 minutes. If a problem is found, the time of the inspection will depend on what the repair will involve. Tips to remember: • Establish a routine. A consistent step-by-step process of the vehicle inspection allows you to complete the inspection more efficiently and without leaving anything out. • Inspections are only useful if the vehicle defects/deficiencies are noted and corrected. If problems are found, complete the motor vehicle inspection report on your in-cab communication unit and notify the Maintenance department immediately. • It is absolutely okay to double check or triple check the pre/post-trip inspection items if you are unsure of what you previously checked. • Inspect yourself (How are you feeling? How is your attitude? Are you distracted?) • Ensure your cab is clean and secure all loose items. MAINTENANCE
THE COMPASS   THIRD QUARTER   29  PRE-TRIP INSPECTION IMPORTANCE A VITAL ASPECT IN MAKING CERTAIN OUR DRIVERS ARE SAFE By ...
30 | THIRD QUARTER | THE COMPASS THE ROAD TO WELLNESS THE SWEET TRUTH ABOUT SUGARY BEVERAGES ADAPTED FROM THEHEALTHYTRUCKER.NET Quick Fact: The average American consumes add up. Click here to see a video demonstration of just how much sugar is in your favorite beverages. No matter where we look, we are surrounded by sugary beverages that just taste so good. Whether it’s some of the dozens of varieties of soda, performance drinks, energy drinks, festive coffees or water enhancing additives, sugar seems to be in everything in the beverage case. About one in four Americans will consume at least 200 calories from sugary drinks every day. These drinks are extremely worrisome because they add calories to our diets, but often we act like drinks don’t count toward our daily calorie intake. The American Heart Association recommends that women consume no more than 24 grams of sugar a day (roughly 6 teaspoons) and that men consume no more than 36 grams a day (roughly 9 teaspoons). To put this in perspective, one 12-ounce can of Coke contains 7.8 teaspoons of sugar, which is ready over the suggested limit for women and almost there for men. 150 pounds of refined sugar every year. Did you know that many beverages contain as much or more sugar than we are supposed to consume in an entire day? How many of us drink more than one soda per day? These multiple drinks per day and/or week can really You may ask, “What’s the big deal?” True; our bodies do need sugar, but there is a difference between natural sugars, those naturally in foods, and added sugars. Natural sugars are found in almost every food we eat and form complex carbohydrates, which retain nutrients. They provide vitamins and minerals as well as energy. Added sugars form simple carbohydrates, which are basically
30   THIRD QUARTER   THE COMPASS  THE ROAD TO WELLNESS THE SWEET TRUTH ABOUT SUGARY BEVERAGES ADAPTED FROM THEHEALTHYTRUCK...
THE COMPASS | THIRD QUARTER | 31 empty calories – adding calories without any nutritional benefit. How can you tell the difference? Added sugar is often hidden under names like: • • • • • Cane juice/cane syrup High fructose corn syrup Fruit juice concentrate Honey Molasses More quick facts: • You could eat almost 2.5 Snickers candy bars for the same amount of sugar as in a 20-ounce bottle of Coke. • Obesity costs approximately $147 billion annually. • Contrary to popular belief, juice is not healthier than soda. You’re getting sugar without any vitamins or nutrients like you would by eating the entire fruit. • Sugary drinks are the number 1 source of added sugar in our diets, and the number 1 source of calories for teens. Most of what we eat contains at least some sugar, whether that be natural or added, so it can be difficult to avoid it at all costs. Just remember the AHA guidelines and be proactive in reading labels, so you can ensure you are not pumping your body full of too much sugar! If you want to reduce the amount of sugar from beverages, drink water (infuse with some fruit it you’d like), unsweetened teas (choose from a variety) or other unsweetened beverages that you can spruce up such as coffee. If you need a little sweetness, try to find reduced sugar beverages including options from Fuze.
THE COMPASS   THIRD QUARTER   31  empty calories     adding calories without any nutritional benefit. How can you tell the...
THE COMPASS | SECOND QUARTER | 32 questglobal.net
THE COMPASS   SECOND QUARTER   32  questglobal.net