THIRD QUARTER 2014
Photo Credit: Chris Walters & Beverly Lineberry
TIS THE SEASON
BEHIND THE SCENES
OF HOLIDAY TIME
AND IT’S HEALTH
DRIVEN TO SERVE
WHY GRATITUDE MATTERS AT WORK
How “thank you” impacts your co-workers.
GENERIC PRESCRIPTION USAGE
On average, the retail price of a generic drug is
75% lower than a brand-name drug.
BEHIND THE SCENES OF HOLIDAY TIME
Holiday blocks for 2014.
Are you due for a service?
OH! MY! DAMAGE!
The hustle and bustle at the shipper way cause
units to get damaged.
THIRD QUARTER STAR AWARD
Thanking employees for taking care of business like
no body’s business - going above and beyond.
Recognizing the magic behind the walls of
Stop on by, say “Hello” and welcome our newest
Quest Global family members to the team.
Help stop this hidden social problem and
TIS THE SEASON FOR ACCIDENTS
Everyone knows accident numbers jump
around the holidays. Find out why.
The number one cause of accidents.
WATCH OUT FOR THAT RACK!
Costly collisions with animals.
A tool to communicate directions to its possessor - The Compass.
With it, you hold the knowledge of what is going on in our company.
Without it, you might be aimed directionless into the unknown.
PHOTOGRAPHY Beverly Lineberry
DPF REGENERATION & HEALTH
What is DPF and how do you keep it healthy?
CONTRIBUTORS Angela Froning
The pre-trip inspection is a vital aspect in
making certain our drivers our safe.
THE ROAD TO WELLNESS
THE SWEET TRUTH ABOUT
Fact: The average Americal consumes 150
pounds of refined sugar every year.
Our company magazine is the voice of
our organization - the best place to learn
what is going on within the company.
It is created to educate, inform and,
at times, entertain. It will be an ever
evolving piece of communication as we
evaluate what content makes for the
best read. Who wants to be bored while
reading good news? No thank you! We
want you to anxiously await our quarterly
issues - you are the customer, our Quest
Global family. This Magazine is for you!
4 | THIRD QUARTER | THE COMPASS
Illustration by: Shockhit
BOB & BETTY CHANDLER
Third Quarter 2014 Star Winner
On October 11th, 2014, Bob and Betty saved a life. While
traveling through Birmingham, Alabama, Bob witnessed a car
collide with a motorcycle. While waiting for emergency responders to arrive, he and Betty
stayed with the driver of the motorcycle. Bob held a tourniquet on the motorcyclist’s leg
until help arrived. The motorcyclists lost his foot, but thanks to their heroic actions, he
didn’t lose his life.
THE COMPASS | THIRD QUARTER | 5
Deja Vu Roe
THE DIFFERENCE YOU MAKE IS NOTHING SHORT OF LEGENDARY
6 | THIRD QUARTER | THE COMPASS
...and what do they
Meet the newest Quest Global family
members. Next time you see them
how about giving them a high five?
Director of Driver Services
Primary Driver Manager
Before coming to us, Don
worked as an Owner Operator,
managing the operations of a
small transportation business
delivering refrigerated freight
throughout the U.S. In addition, Don has held management
roles in both Safety and Recruiting at companies such as
Marten Transport and Ryder Systems. He also served in the
United States Navy.
Renee has been in transportation
for five years and is excited to
be working with us. She is very
excited about meeting great, new
people and getting to know them.
She has an eight-year old son and loves to bowl with him as
well as spend time with other family members. Of course, she
loves to just relax when she can.
Customer Service Rep
Mark has been in the industry
for about three years and is
looking forward to many years
with us. During his time away
from the shop, he enjoys fishing
even though he doesn’t think he is any good at it.
Tiffany comes to us with eight
years of experience in our industry.
She is seeking growth within the
company and is looking forward to
getting to know everyone and how
the entire company operates. She loves anything to do with
music (sing it!) and is also a sports fan.
Primary Driver Manager
Primary Driver Manager
Brianna is new to the
transportation industry, but has
been involved with customer
service for nine years. She is excited
about working in transportation
and making it a career. She enjoys
spending time with her children when she isn’t in the office. She
loves winter and the Tennessee Volunteers.
Shelly has been in transportation
for five years and comes from a
family of drivers with her husband,
son and sister all driving trucks.
Before transportation, she owned
two restaurants. She loves outdoor
activities including hunting, fishing and camping.
Customer Service Rep
Amber has been in
transportation for 14 years in
a customer service role and is
excited to be with us. She is
determined to show us just how
great she can be while drinking as much coffee as possible.
She loves learning new things, spending time with family,
walking, movies and reading.
Gail has been with our company
for two years as half of an OTR
Team, but has now moved into
the role of Driver Manager. Before
coming to work with us, she drove
for eight years. Her first person
experience over the road will serve her extremely well while
she assists our driving force with their daily needs. She enjoys
hunting during her down time.
Fur kids always
Join our Team!
Call: 800-676-1777 x246 or
Apply at: drive4quest.com
Unlimited Home Time
• Lots of steady miles year round
• HazMat Teams earn bonus on
ALL paid miles driven
• Medical, Dental, Vision, Life
• Get attention driving one of the
best looking fleets
As an added incentive for this holiday season,
all teams that reach the 22,000-mile threshold
and receive the standard mileage bonus of
$0.04 per mile during the month of November
will receive an additional $500.00 per team.
Please let your Driver Manager know if you
have any questions.
10 | THIRD QUARTER | THE COMPASS
A GLOBAL ISSUE
By: Gail Romine
Sources: askthetrucker.com, truckersagainsttrafficking.org
We have a very serious problem going
on around the world and in our own
communities. Did you know in own
communities. Did you know in our
modern, civilized society people are
being bought and sold for profit? It’s
true. It is called human trafficking, and
it’s modern-day slavery. It has spread
throughout the United States from
border to border becoming a hidden
social problem, and most people
don’t realize what an extremely
profitable crime it has become.
Human trafficking is not just being
forced into being a prostitute.
Victims of human trafficking may
also be in forced labor situations
such as domestic servants; nannies
or maids, sweatshop workers,
janitors, restaurant workers, migrant
farm workers, fishery workers, hotel
or tourist industry workers, and as
beggars. Many trafficking victims
are in plain sight if you know what
to look for. It could be the young
girl or boy you see hanging around
the truck stop, seeming to be out of
place, making you wonder what is
he or she is doing there.
Traffickers use various techniques
to keep victims enslaved. Some
traffickers keep their victims under
lock and key. However, the more
frequent practice is to use less
obvious techniques including:
1. Debt bondage – financial
obligations, honor-bound to
2. Isolation from the public –
limiting contact with outsiders
and making sure that any
contact is monitored or
superficial in nature
3. Isolation from family members
and members of their ethnic
and religious community
4. Confiscation of passports, visas
and/or identification documents
5. Use or threat of violence toward
victims and/or families of victims
6. The threat of shaming victims by
exposing circumstances to family
7. Telling victims they will be
imprisoned or deported for
immigration violations if they
8. Control of the victims’ money,
e.g., holding their money for
The result of such techniques is to
instill fear in victims. The victims’
isolation is further exacerbated
because many do not speak English
well and/or are from countries
where law enforcement is corrupt
and feared. Most of these victims
don’t trust law enforcement.
There is an organization called
Truckers Against Trafficking (TAT)
THE COMPASS | THIRD QUARTER | 11
that is making a large impact to
help with the human trafficking
problem. American truck drivers
are once again being called upon
for help from law enforcement
agencies and the FBI. As you travel
the highways you see everything.
You know when something just
seems out of place. You frequent
truck stops, rest areas, restaurants
and local stores. Who better to ask
for help? Even though you don’t
realize it, you are a hero!
legal services available to victims,
but they must first be found and
informed there is a way out.
You can help victims of human
trafficking since you may be the
only outsider with the opportunity
to speak with a victim. Most victims
don’t know there is help available.
These victims think they are forever
trapped in what they are doing
and there is no escape. They are
afraid to reach out for help. There is
housing, healthcare, immigration,
food, income, employment and
A victim of trafficking may look like
many of the people you help or
see daily. You can help trafficking
victims get the assistance they need
by looking beneath the surface for
the following clues:
Evidence of being controlled
Evidence of an inability to move
or leave job
Bruises or other signs of
Fear or depression
Recently brought to this country
from Eastern Europe, Asia, Latin
America, Canada, Africa or India
Lack of passport, immigration or
If you think you have come in contact
with a victim of human trafficking,
call the National Human Trafficking
Resource Center at 1-888-373-7888.
This hotline will help you determine
if you have encountered a victim
of human trafficking. It will also
identify local resources available in
your community to help protect and
serve a victim so they can begin the
process of restoring their lives. Find
out your next step on how you can
help stop this horrific crime. Let’s
work together to stop traffickers who
are using our transportation system
for their personal gain and forcing
these victims to become slaves.
For more information on human
trafficking please visit the Truckers
Against Trafficking website at www.
Want a discount on your personal auto insurance?
Check with your provider and come take our Smith System
course on defensive driving.
It’s held every Friday (unless exception) and lunch is provided!
THE COMPASS | THIRD QUARTER | 13
TIS THE SEASON....
By: Gene Jenkins
Sources: 10-4 Magazine, bigcitydriver.com
It’s that time of year when we look forward to
the holidays and spending time with our family
and friends. The smell of turkey and dressing,
pumpkin pie and evergreen fill the house. The
kids will be home from school and relatives will
be traveling in for the festivities. For most of us, it
will be a beautiful sight with happy sounds and
wonderful smells. For others, it will be the sight of
oncoming headlights, the sound of busting glass
and twisting metal, and the smell of burnt rubber,
oil and anti-freeze.
Everyone knows accident numbers jump around
the holidays. If asked, “why,” you might guess it
was because of the added “cheer” at the office or
holiday parties increasing the number of people
who are drinking and driving during the holidays.
You would be right. Around 40% of all traffic
fatalities are alcohol related. There is another
contributing factor rarely mentioned, speeding.
Yes; speeding is a factor in about 30% of all
traffic fatalities. That’s almost as high as alcohol
related fatal crashes. It’s the number two cause
of all traffic fatalities according to a NHTSA study.
There are about 12,000 speeding related fatal
crashes a year and almost 17,000 fatal crashes
for drunk drivers (according to another report by
the NHTSA- Traffic Safety Facts). As you can see,
speeding is almost as dangerous as drunk driving.
It is just as dangerous for trucks on holidays. In
one year, 43,636 fatalities have occurred on the
road, 5,226 of them involved a truck. That’s about
one out of eight fatal accidents involving a truck.
That doesn’t mean that 5,226 truck drivers lost
their lives, but that 5,226 people were involved
in an accident where one did. The statistics don’t
mention how many were actually truck drivers,
but 761 of them were occupants in a truck, so the
number of drivers is lower than that. About one
out of ten fatalities are pedestrians, about one out
of four fatalities are passengers, and about one
out of ten fatalities are motorcyclists. Plus, 55% of
them were not wearing a seatbelt. It would be fair
to say that truck drivers aren’t in as much danger
as their smaller counterparts, especially if they
wear their seatbelt (and don’t speed).
Of all the drivers who were cited for drinking
and driving in a fatal accident, 14% had previous
accidents, 14% had their license suspended or
revoked, 20% had a speeding conviction and 4%
had previous DUI’s. Less than 1% of those cited
for DUI were truck drivers. However, of the truck
drivers involved in a fatal crash, a whopping 23%
of them had a previous speeding conviction.
That’s just about one out of four. As well as, 16% of
them also had previous accidents. Do you notice a
pattern here? Speeding is a very underestimated
danger. It’s no wonder that motor vehicle crashes
have been the leading cause of death in the
United States. Get home safely and have a great
holiday when you get there.
A way to stay in contact while on the road.
Download our official app...it’s free!
THE COMPASS | THIRD QUARTER | 15
NUMBER ONE CAUSE OF ACCIDENTS
By: Jo Denton
Sources: nhtsa.gov, distraction.gov
distracted. A mind-boggling 171.3
billion text messages were sent
in the US every month in 2012.
(National Highway Transportation
Safety Administration & Cellular
Let’s be honest. Driving while inattentive or
distracted happens all the time. Anything that
takes our focus away from the primary task of
driving falls into this category, and it increases
our risk of being involved in an accident. In fact,
inattention was a large contributing factor in 90%
of our accidents over the last 12 months. What are
the most common distractions today?
Talking on a phone
Eating and/or drinking
Talking to passenger/co-driver
Grooming (ladies putting on make-up and
Reading, including maps
Using a navigation system
Watching videos and movies
Adjusting a radio, CD or MP3 player
All of the items on the above list involve taking
your eyes off the road, your hands off the wheel
and/or your mind off your driving. You’ve seen the
results of inattentive or distracted driving: vehicles
that back into another vehicle, drift into another
lane, slow down, speed up, miss turns, run off the
road, run stop signs and red lights, and accidents.
Think about it. 4.6 seconds is the average time that
you take your eyes off the road while texting or
reading an incoming text. If you’re traveling at 65
mph, in 3 seconds you will cover the length of a
football field with your eyes closed. Crazy, right?
In 2012, 3,328 people were killed in distractionaffected crashes. About 421,000 people were injured
in motor vehicle accidents in which the driver was
A good reason to avoid driving
inattentive or distracted is because
other drivers won’t. This is reality.
So here are a few tips to help you
insulate yourself against other drivers’ deadly
distractions and stay focused while you drive:
1. Turn your phone off while you’re driving, or use
a hands-free device. Keep in mind that phone
conversations, even while using a hands-free
device, take your mind off your driving. If you
need to, find a safe place to park.
2. Texting and driving don’t mix. It’s against the
law in most states. Even voice-to-text isn’t
3. If you are using a GPS device, enter your
destination before you take off. If you are using
a map or written directions, review these in
advance. If you need help while driving, ask a
passenger to assist you or stop at a rest area
or other safe location to review your map/
direction or update your GPS.
4. Secure pets. Unsecured pets can become a
5. If you have kids traveling with you, have
a game plan on how to you will deal with
meals, stops and entertainment. If you need
to address any situation, stop at a rest area or
another safe location.
6. Keep your eyes moving. If you move
your eyes every 2 seconds, your circle of
awareness remains current. This also helps
you avoid fatigue.
If you’re interested in learning more about this,
visit the National Highway Transportation Safety
Administration website at www.nhtsa.gov
16 | THIRD QUARTER | THE COMPASS
WATCH OUT FOR
By: Julie Weinbloom
Every year moose and deer collisions are the
cause of hundreds of thousands of car and
truck accidents. Collisions with these animals,
particularly moose, are potentially fatal for
passengers and are likely to cause significant
damage to your vehicle. Keep an eye out for fourlegged creatures who sometimes share the road.
Deer-vehicle crashes can occur any time of year.
However, most take place during deer-breeding
season, which runs from late fall to early winter.
According to the Insurance Institute for Highway
Safety, insurance claims for crashes involving
animals are three times higher in November, and
damage claim costs continue to rise. Deer are
the primary culprit in-car versus animal crashes
especially the more serious accidents. These
simple tips can help reduce the chances or severity
of a deer-vehicle crash:
1. Heed the Warning Signs: Collisions occur most
often in prime moose or deer habitat such as
forested areas and waterways. If you see a deer or
moose crossing sign, be extra alert and slow down.
2. Drive at a safe speed. Do not speed when you
are driving through moose or deer country.
You’ll still arrive if you go more slowly and
you’ll have more time to avoid an animal if you
spot it. Wildlife experts have recommended
90 kph/55 mph as a suitable speed for wildlife
zones in good weather conditions, as it
provides you with some reaction time to stop.
3. Drive defensively. Be prepared to take evasive
action, which includes being able to quickly
slow down, brake suddenly or turn down
blinding headlights. Drive so that you are able
to stop within the space of your headlights;
THE COMPASS | THIRD QUARTER | 17
6. Drive carefully at night. Use your high beams
where possible and when there are no
oncoming cars that you can startle with them;
they will illuminate more of the area that you
are traveling through.
7. Slow down when other cars are behaving
differently. If you see flashing lights (hazard or
headlights), hear tooting horns or see people
waving madly about, slow down and be ready
to stop! Of course, if a car stops suddenly
ahead of you, you should also stop or at least
slow right down.
8. Be alert -- even when you’re approaching
a town or a city. You’ve just driven into
the outskirts of town, so everything is safe
now, right? Wrong! Moose and deer wander
into towns and city outskirts in search of
food. They could be munching away on the
median strip or bolting from someone’s front
garden. Still drive carefully. When you do
come across a deer or a moose, don’t expect
them to react rationally.
9. Know when not to swerve. If you suddenly
have a deer before your car, brake firmly.
Do not swerve and leave your lane; many
accidents are not due to colliding with the deer
but are the result of driving into another car or
truck in the opposite lane while trying to avoid
practice this in a safe area if you don’t know
how fast this is for your vehicle.
4. Observe your surroundings. Actively scan the
sides of the roads as you drive for any signs
of wildlife. If you have passengers, get them
involved but ask them not to shout out as this
is very startling and can cause the driver to
react incorrectly. Ask them to calmly tell you
that they see moose or deer lurking about.
5. Be especially wary at sunset and sunrise. Deer
and moose seem to move most in the hours
around sunset to midnight and again around
dawn. These are also the hardest times for our
eyes to adjust to the light because it’s neither
completely dark nor properly light, so we find it
more difficult to see well.
10. Honk your horn at the deer or moose in short
bursts. Only do this if the deer is far enough
ahead and there are no cars around that can be
disoriented by the honking. This may scare the
deer away, but there’s no guarantee that it will
make the deer run off the road.
18 | THIRD QUARTER | THE COMPASS
MATTERS AT WORK
By: Angela Froning
It’s an interesting question. You do your job, and you
get a paycheck. So, why should anyone get thanked
just for doing their job? Believe it or not, it matters.
According to a recent study at the University of
California Berkeley, almost everyone reported that
saying “thank you” to coworkers made them feel
happier, and more fulfilled – but on a given day, only
10% acted on that impulse. Even though over 95%
agreed that receiving it was very important to their
success at work, over 60% admitted never expressing
gratitude or only doing so as little as once a year. In
fact, people are less likely to express or feel gratitude at
work than anywhere else.
Two words - Thank You. It’s at the bottom of every
email, at the end of every phone call, and after every
question that we ask. It is, after all, part of proper
manners. Do we really mean it, and why does it matter?
It may seem odd to thank someone for something
they are expected to do, and it may seem even more
odd to expect gratitude as well. Have you ever done
something that you expected thanks for, only to get
nothing? You probably felt bitter and unappreciated,
but it’s not only that we feel we aren’t due appreciation
for doing our jobs, some people actually are afraid to
express it. Studies have proven that 35% of people
believe that expressing gratitude could actually make
them vulnerable at work. This attitude makes it easy
to get stuck in a cycle of being resentful for not being
thanked, and being afraid to thank those around us.
When people are thanked for their work, they are more
likely to increase their helping behavior and to provide
help to others. So how do you start?
1. Be a leader – Because expressing gratitude at work
can make some feel unsafe, it takes a leader to
remember to say thank you in both public and private
settings. Remember to take a few moments from
every call or email to sincerely express your thanks.
2. Thank people who never get thanked – Thanking
those who do thankless work is crucial because
it sets the bar. Public appreciation makes his or
her contributions visible and broadens everyone’s
understanding of how the organization functions
as a whole.
3. Aim for quality, not quantity – The key is voluntary,
spontaneous expression of gratitude. Let the
person know you are paying attention, not just
going through the motions.
4. Provide opportunities for gratitude – When people
are thanked for their work, they are more likely to
increase their helping behavior and to provide help
to others. Find a public place, such a bulletin board or
an email group. Are you having a disagreement with
a coworker? Research shows that stopping to express
gratitude can resolve conflicts up to 75% faster.
5. In the wake of crisis, take time to be thankful –
Gratitude helps others to see beyond a disaster,
a mistake, or just stress and recognize what they
have learned and how to affect change. Can we find
ways to be thankful for what we’ve learned, even
though we are not at the time it happened?
It may not be your first instinct, but the science shows
that we need to overcome our aversion to gratitude at
the office, and come to see it as just one more skill to
cultivate. It’s something anyone can learn – and from
which everyone will benefit.
WANT A QUICK
Did you know that team drivers with their HAZMAT endorsements
earn between $10,000 and $15,000 more per year due to the increased
load availability and higher pay on all miles? This can be a significant
increase in your personal financial strength and allow you to do more
of what you want to do in your time away from work. Not only do we
pay more for the endorsement, we also pay for it! We will happily (with
smiles) reimburse you for receiving your HAZMAT along with your Tanker
endorsements, up to $150 per employee.
20 | THIRD QUARTER | THE COMPASS
By: Carissa Serviss
Generic versions of brand-name drugs become
available to consumers when brand-name drugs’
patents run out and generic manufacturers
obtain approval to market their drug. On
average, the retail price of a generic drug is 75%
lower than the retail price of a brand-name drug.
Generics cost less because they do not require
the same animal testing and clinical testing,
research, advertising, and marketing that a brand
name drug requires. If more people choose
generic drugs over name brand drugs, it will
drive the prices down for all prescription drugs,
simply because of market competition.
There are two types of generic drugs. Generic
drugs, when the patent runs out on your name
brand drug and you are looking for a cheaper
option, and Generic therapeutic drugs, when the
patent on your name brand drug is still in place
and you are looking for a cheaper option.
If your brand name drug still has a patent, but you
want to save money, look into choosing a generic
therapeutic drug. Though they are not the exact
chemical equivalents of the brand-name drugs
they replace, generic therapeutic alternatives treat
medical conditions in a similar way.
Let’s take Lipitor – one of the most frequently
prescribed drugs on the market today. Lipitor
is in a therapeutic class of drugs called
“statins,” chemical agents used to treat high
cholesterol. Because all statins work in a similar
way, another statin, the generic therapeutic
alternative simvastatin, may be a sensible and
Review our drug list to find alternatives for
formulary drugs. Please keep in mind that if
you have varying health complications, your
doctor may recommend you stick to name brand
drugs. Talk to your doctor to find out if a generic
therapeutic alternative could be right for you and
If your brand name drug’s patent has run out,
you may find generic prescription drugs are a
money-saving, effective alternative to brand name
prescription drugs. A generic drug is identical in
composition to its brand-name counterpart and
is used to treat the identical health condition.
They are safe and effective, have the same active
ingredients, can cost up to 70% less, treat the
same health conditions and meet the same
standards set by the F.D.A.
THE COMPASS | THIRD QUARTER | 21
Top Questions about Generic Drugs:
translates to lower out of pocket costs for you.
What is the difference between a generic drug
and the brand name drug? They may have
different inactive ingredients such as color, flavor
How do I get a generic drug? Ask your doctor or
pharmacist if generic drugs are right for you. Your
doctor can prescribe the generic drug for you if
appropriate. In many cases, your pharmacist can
dispense a generic drug, if available, when your
doctor prescribes a brand drug as long as your
doctor does not indicate, “dispense as written”.
Are generic drugs safe, and do they work as well
as brand name drugs? Generic drugs, like brand
name drugs, must be manufactured according
to federal standards. The generic drug must be
equivalent to the brand name drug.
Does a generic drug look any different than a
brand name drug? Many generic drugs take on a
different appearance than its brand name drug
such as size, color and shape because the look of
branded versions are protected by patents.
Who manufactures generic drugs? Generic drugs
are manufactured by the same nationally known
and respected pharmaceutical companies as
brand name drugs.
Why would I want to choose a generic drug
over a brand name drug? Generic drugs can
save a significant amount of money without
compromising the quality of the drug. This
Questions to ask your doctor:
1. Is there a generic version of my medication?
2. Are generics right for me?
3. Are there any risks (side effects or reactions) if
I change medications?
Questions to ask your pharmacist:
Is there a generic version of my drug available?
Can I substitute my drug with the generic?
Will I have different side effects?
Does this generic look different than my
brand name medicine?
5. Are there any special instructions I should
know about before I take this drug?
22 | THIRD QUARTER | THE COMPASS
BEHIND THE SCENES
OF HOLIDAY HOME TIME
As the holiday season is approaching and everything in creation needs to get from Point A to
Point B before the big days, our company (like any other transportation company) is expected
to load and deliver more product than during any other part of the year. To ensure service
schedules are met and our business retains strong partnerships with customers throughout the
year, we operate on holiday blocks for home time. This tried-and-true system provides as many
drivers as possible the time to spend with family and friends and allows the company to keep
freight moving during the busy holiday season.
Please follow up with your Driver Manager
regarding time off and issues or concerns for
the following holiday blocks for 2014.
December block #1
December block #2
December block #3
December block #4
December block #5
3rd thru 8th.
11th thru 15th.
18th thru 21st.
24th thru 26th.
31st thru 5th.
IT’S FLU SEASON!
Flu season starts in November. Get your Flu shot or nasal
mist soon to build your immune system and avoid the crud!
Do you know someone who deserves a pat on the back?
See or know someone doing something amazing?
Send in a Spotlight Award to Macro (#21).
Make sure they get the credit!
24 | THIRD QUARTER | THE COMPASS
By: Brandy Hannah
We have changed the preventive
maintenance interval to 25,000 miles
(between 23,000 and 27,000). The oil
that we are using now is Delvac Elite
10W30. Monday through Friday, we run
reports to see who is due for a truck
service that day. We run and update the
miles and see what the load looks like as
far as time and the mileage on your unit.
Our goal is to get the services done as soon as you are on the list as long as the load has time. We
know that a lot of the loads coming off the East Coast heading to the West Coast don’t have a lot
of time to schedule the service. We work with Customer Service to get the PM done before you are
assigned a load or as soon as you deliver the load. We look at where the load will be delivered, see
what location is close, and set up an appointment with either TA or Petro. By doing so, it seems to
have cut down on a lot of wait times at the TA and Petro locations. Please remember, if you are in
California to always take an empty trailer with you or wait until you have an empty. We are here to
help and try to get you moving as quickly as possible. Please don’t hesitate to call with questions or
concerns: 678-455-9323 extention 244 or extension 231.
WE ARE SUPER PUMPED!
OPEN ENROLLMENT WAS A SUCCESS!
We greatly appreciate your
help in getting each employee
through the process.
26 | THIRD QUARTER | THE COMPASS
OH! MY! DAMAGE!
By: Brandy Hannah
It is very important if you find any damage to our units when you are picking up at the shipper
that it is reported to maintenance before leaving. Sometimes, with the hustle and bustle at the
shipper, units get damaged. A lot of the times it is no fault to our company or our drivers. The
next unit loaded, they may be rough with our units.
If you pull a damaged unit off of the shippers yard, we will incur the cost of the damages. These
damages may be very small or very large due to the extent of the damage. It is very much
appreciated that you report the damage and send in the pictures.
Pictures can be emailed to firstname.lastname@example.org and/or you may also call
678-455-9323 x 208.
MY RIG ROCKS!
You can submit as many photos as you’d
like, but remember, this is a contest, so
make sure you submit your best work!
Image requirements: JPEG at 300 DPI or
higher, please make sure your file size is
5mb or larger.
Photo Credit: Beverly Lineberry & Christopher Walters
To keep it fair all submitted photos must have been taken with a mobile device such as a phone or tablet.
Photos taken with DSLR cameras will be disqualified. Our resident “Shutterbug” will check the embedded
data of the original file to verify a mobile device has been used. No Photoshop, Lightroom, or other
external editing programs are to be used. If you have external lens accessories such as an Olloclip or other
snap-on lens, you are more than welcome to use them.
TWO WAYS TO ENTER
Please include your name(s), location of shot and
truck number for proper credit.
Image and photo credit featured in an article via
The Compass, a Quest Global publication.
Submit your entries directly to our Facebook page
facebook.com/QuestGlobalInc or email directly to
Creativity, photographic quality, effectiveness and
description. Does your photo tell a story?
DIGITAL MAGAZINE EXPOSURE:
Image and photo credit featured in The Compass
via the Quest Global website.
Image used as the cover photo on our Quest
Global Facebook page.
Legal Stuff: By submitting images entrants grant permission to Quest Global, Inc. to use your submitted photographs as royalty-free, worldwide, perpetual,
non-exclusive license to display, distribute, reproduce and create derivative works of the entries, in whole or in part, in any media now existing or
subsequently developed, for any internal and external marketing and advertising purposes which includes print, web and digital usage. Published images by
Quest Global, Inc will receive proper credit.
Check out past winners on our Facebook page! You could be next!
28 | THIRD QUARTER | THE COMPASS
DPF REGENERATION &
HOW TO KEEP IT HEALTHY
By: Brandy Hannah
All of our trucks are fitted with a Diesel
Particulate Filter (DPF). Most likely you have
heard stories about expensive repair bills,
regenerations and additives. Hearing of these
issues, you look on the Internet or to your
Maintenance department for proper instruction
to keep your DPF healthy and how DPF
Regeneration is performed. Good news! It’s not
all doom and gloom when it comes to your DPF.
First, what is DPF regeneration?
Well to best answer this, let’s take a look at what
the DPF actually does. The DPF is a particulate
filter, fitted to the exhaust system on diesel trucks.
It is designed to trap harmful particulates in the
exhaust gases. Once the amount of trapped
particles, otherwise known as soot loading,
becomes too great, the engine ECU senses this
and carries out the DPF regeneration process.
Now that we have established this, we can better
understand DPF regeneration. A question we often
see is,“What is the point of the DPF trapping the
particles if it’s only going to chuck them out the
exhaust during regeneration?”The answer is: it does
but it doesn’t. During regeneration, the exhaust
is heated to around 600 degrees Celsius. Once
heated, the gas is converted by way of some clever
chemistry. The harmful particles (hydrocarbons)
react with the catalyst inside and become less
harmful particles – water and carbon dioxide.
So what can be done to keep your DPF clean
So it turns out, short trips and urban driving
don’t do your DPF any favors, only assisting in
filling the DPF faster. This is because when an
engine is cold it doesn’t burn fuel as cleanly as
when the engine is hot. Another side effect is
that the exhaust doesn’t get hot enough for
a long enough period of time to carry out the
DPF regeneration. So how can you combat this?
Depending on how many short trips you do over
a week, the best thing you can do is get your
truck on the highway and then drive according
to the following points.
• Ensure engine is at operating temperature
• Drive above 50 MPH
• Keep going for at least 20 miles
As long as the above is followed, if the vehicle
senses that a DPF regeneration needs to be
carried out, it will do so automatically without
the need for any diagnostic tools. However, if it
calls for a regen and the truck will not perform
one on its own, always call the Maintenance
department for step-by-step instructions to
perform a parked regen.
THE COMPASS | THIRD QUARTER | 29
A VITAL ASPECT IN MAKING CERTAIN
OUR DRIVERS ARE SAFE
By: Brandy Hannah
The number one goal of our employees should be safety. The pre-trip inspection is a vital aspect in
making certain this goal is met. The inspection is in place to find, and have repaired, any defect that
may be found before heading out over-the-road.
The employee is ultimately responsible for making sure that the vehicle being driven is in a safe
operating condition. Appropriate inspection procedures and reports assist in ensuring this. A
comprehensive checklist of items can be found here. The employee is also in the best position to
detect vehicle deficiencies and refer them to Maintenance for repairs. Regulations require that any
deficiency that would affect the safe operation of the vehicle must be repaired before the vehicle can
be driven again. To continue running with an unsafe vehicle is a safety hazard no one can afford.
Generally, if no problems are discovered, the inspection takes between 15-30 minutes. If a problem is
found, the time of the inspection will depend on what the repair will involve.
Tips to remember:
• Establish a routine. A consistent step-by-step process of the vehicle inspection allows you to
complete the inspection more efficiently and without leaving anything out.
• Inspections are only useful if the vehicle defects/deficiencies are noted and corrected. If problems
are found, complete the motor vehicle inspection report on your in-cab communication unit and
notify the Maintenance department immediately.
• It is absolutely okay to double check or triple check the pre/post-trip inspection items if you are
unsure of what you previously checked.
• Inspect yourself (How are you feeling? How is your attitude? Are you distracted?)
• Ensure your cab is clean and secure all loose items.
30 | THIRD QUARTER | THE COMPASS
THE ROAD TO
THE SWEET TRUTH ABOUT
ADAPTED FROM THEHEALTHYTRUCKER.NET
Quick Fact: The average American consumes
add up. Click here to see a video demonstration
of just how much sugar is in your favorite beverages.
No matter where we look, we are surrounded
by sugary beverages that just taste so good.
Whether it’s some of the dozens of varieties
of soda, performance drinks, energy drinks,
festive coffees or water enhancing additives,
sugar seems to be in everything in the
beverage case. About one in four Americans
will consume at least 200 calories from sugary
drinks every day. These drinks are extremely
worrisome because they add calories to our
diets, but often we act like drinks don’t count
toward our daily calorie intake.
The American Heart Association recommends
that women consume no more than 24 grams of
sugar a day (roughly 6 teaspoons) and that men
consume no more than 36 grams a day (roughly
9 teaspoons). To put this in perspective, one
12-ounce can of Coke contains 7.8 teaspoons of
sugar, which is ready over the suggested limit
for women and almost there for men.
150 pounds of refined sugar every year.
Did you know that many beverages contain
as much or more sugar than we are supposed
to consume in an entire day? How many of
us drink more than one soda per day? These
multiple drinks per day and/or week can really
You may ask, “What’s the big deal?” True;
our bodies do need sugar, but there is a
difference between natural sugars, those
naturally in foods, and added sugars. Natural
sugars are found in almost every food we
eat and form complex carbohydrates, which
retain nutrients. They provide vitamins and
minerals as well as energy. Added sugars form
simple carbohydrates, which are basically
THE COMPASS | THIRD QUARTER | 31
empty calories – adding calories without any
How can you tell the difference? Added sugar
is often hidden under names like:
Cane juice/cane syrup
High fructose corn syrup
Fruit juice concentrate
More quick facts:
You could eat almost 2.5 Snickers candy
bars for the same amount of sugar as in a
20-ounce bottle of Coke.
Obesity costs approximately $147 billion annually.
Contrary to popular belief, juice is not
healthier than soda. You’re getting sugar
without any vitamins or nutrients like you
would by eating the entire fruit.
Sugary drinks are the number 1 source of
added sugar in our diets, and the number 1
source of calories for teens.
Most of what we eat contains at least some
sugar, whether that be natural or added, so
it can be difficult to avoid it at all costs. Just
remember the AHA guidelines and be proactive
in reading labels, so you can ensure you are not
pumping your body full of too much sugar!
If you want to reduce the amount of sugar from
beverages, drink water (infuse with some fruit
it you’d like), unsweetened teas (choose from a
variety) or other unsweetened beverages that
you can spruce up such as coffee. If you need
a little sweetness, try to find reduced sugar
beverages including options from Fuze.