SD Samachar_Sample

September - 2016 An SD Training Team Initiative IDEA Bihar & Jharkhand Circle
September - 2016  An SD Training Team Initiative IDEA Bihar   Jharkhand Circle
Dear Colleagues, It gives me immense pleasure to share that we are launching a platform named “SD Samachar” with an objective in mind to highlight our team’s diligence and achievements, month on month. I request all of you to contribute towards utilizing this tool in more effective way, and recognize the sincere efforts of our front end teams. As Managers and leaders, it is our duty and conviction to lay the right foundation for our upcoming generations. Through SD Samachar, we intend to build a culture to recognize knowledge, skills and attitude in every member of this Service Delivery team. There is nothing that can not be achieved if an employee is motivated. My best wishes to the entire editorial team, especially the Training Team , for taking up this task of assimilating the plethora of achievements of our front end teams. Let us come together and encourage people to participate and inculcate the culture of Best Practice sharing through our home grown journal SD Samachar. Warm greetings, Ajith Kr. Menon
Dear Colleagues, It gives me immense pleasure to share that we are launching a platform named    SD Samachar    with an ob...
Service Center Trainings for eKYC and Idea Advantages over RJio covered for Bihar & Jharkhand Circle Service Trainers completed the trainings on a war footing for all My Idea, Idea Points stores through personal interventions over concall and classroom & OJT sessions on topics “eKYC Activation” and “Idea Advantages over RJio”. All together 112 IPs and 4 MIs were covered under this drive . ISPs and IGKs have been covered through Field Service Teams. This has been a stupendous task which calls for appreciation from all corners Important Short Codes Sharing Drive - Service Centers Our Field Service Teams undertook a major drive to increase awareness and also bring more channel satisfaction through sharing leaflets which contain list of important short codes which they need to refer to resolve customer issue hand to hand. This will improve the Customer Satisfaction as well since FTR levels would go up. Kudos to our Field Service IPCOs, ZSDs and ZSMs for their intense involvement in this entire process. Success Story of the Month Champion of the Month - Gaurav Kumar (ZSD, Purnea Zone) We are proud to share that Gaurav Kumar, ZSD Purnea Zone, extended himself beyond his duty hours to serve an in-roaming customer from KWB Circle who was facing latching issue on his Idea SIM. Gaurav accepted the challenge and left no stone unturned, to serve our customer, by co-ordinating with the Idea Point, Response Team, local Network Team and the customer himself, beyond his working hours to ensure the issue got resolved. End of the day, Mr.Harish Singh, customer, had to say “Idea Jaisa Koi Nahin”… Cheers to Gaurav for your Customer Service Orientation.
Service Center Trainings for eKYC and Idea Advantages over RJio covered for Bihar   Jharkhand Circle Service Trainers comp...
Pintu Kumar (CRE) Saheb Kumar (CRE) Rajesh Communication-IP Yadav Telecom-IP Maharajganj, Chapra Zone Sugauli, Champaran Zone 17th October 3rd October Manish Kumar (CRE) Geeta Communication-IP Andigola, Muzaffarpur Zone 1st October Lakshman Goswami (CRE) JV Communication-IP Jharia, Dhanbad Zone 31st October Sunil Kumar (CRE) Mahagauri Communication-IP Muzaffarpur, Muzaffarpur Zone 2nd October
Pintu Kumar  CRE   Saheb Kumar  CRE   Rajesh Communication-IP  Yadav Telecom-IP  Maharajganj, Chapra Zone  Sugauli, Champa...