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MANAGE DSE RVI CE S Re s e a r c hPu b l i c a t i on  De f i n i n g Ma n a ge dSe r v i c e s  ByGe o r geHu mp h r e y ...
2  Service Insight  MANAGED SERVICES   Research Publication TSIA-03365 February 28, 2017  Defining Managed Services by Geo...
3  The image in Figure 1 captures multiple service offerings that can fall under the umbrella of the TSIA definition of ma...
4  like this     A call is only as good as the network it   s on.    Basically, what that means is that your core applicat...
5  many details as possible about the infrastructure and applications under management as well as anything that could affe...
6  At the end of the day, the technical manager is usually the    face    of the service. Weak or even perceived weakness ...
7  Incident Management Incidents typically are bad things that happen. Managing incidents in a timely and, ideally, automa...
8  contact center application. Coincidently, that firmware release impacted the DHCP registration process with the contact...
9  Capacity Management Although capacity management has been included under the optimize services category, proper capacit...
10  are outlined, the design of a high-availability environment   including server and application redundancy, elimination...
11  Here is the TSIA definition of managed XaaS     A solution comprised of product  hardware and or software , profession...
12  risk to the managed services provider. It allows the customer to pay for what they   re using while relying on the man...
13  Many managed services providers have found that offering technology through a managed services model removes most, and...
14  in the market for these types of services continues to increase with most of the companies surveyed in a recent study ...
VISIT WWW.TSIA.COM     Technology Services Industry Association   17065 Camino San Bernardo, Ste. 200   San Diego, CA 9212...

Next: State of Managed Services

MANAGE DSE RVI CE S Re s e a r c hPu b l i c a t i on  De f i n i n g Ma n a ge dSe r v i c e s  ByGe o r geHu mp h r e y ...
2  Service Insight  MANAGED SERVICES   Research Publication TSIA-03365 February 28, 2017  Defining Managed Services by Geo...
3  The image in Figure 1 captures multiple service offerings that can fall under the umbrella of the TSIA definition of ma...
4  like this     A call is only as good as the network it   s on.    Basically, what that means is that your core applicat...
5  many details as possible about the infrastructure and applications under management as well as anything that could affe...
6  At the end of the day, the technical manager is usually the    face    of the service. Weak or even perceived weakness ...
7  Incident Management Incidents typically are bad things that happen. Managing incidents in a timely and, ideally, automa...
8  contact center application. Coincidently, that firmware release impacted the DHCP registration process with the contact...
9  Capacity Management Although capacity management has been included under the optimize services category, proper capacit...
10  are outlined, the design of a high-availability environment   including server and application redundancy, elimination...
11  Here is the TSIA definition of managed XaaS     A solution comprised of product  hardware and or software , profession...
12  risk to the managed services provider. It allows the customer to pay for what they   re using while relying on the man...
13  Many managed services providers have found that offering technology through a managed services model removes most, and...
14  in the market for these types of services continues to increase with most of the companies surveyed in a recent study ...
MANAGE DSE RVI CE S Re s e a r c hPu b l i c a t i on  De f i n i n g Ma n a ge dSe r v i c e s  ByGe o r geHu mp h r e y ...
2  Service Insight  MANAGED SERVICES   Research Publication TSIA-03365 February 28, 2017  Defining Managed Services by Geo...
3  The image in Figure 1 captures multiple service offerings that can fall under the umbrella of the TSIA definition of ma...
4  like this     A call is only as good as the network it   s on.    Basically, what that means is that your core applicat...
5  many details as possible about the infrastructure and applications under management as well as anything that could affe...
6  At the end of the day, the technical manager is usually the    face    of the service. Weak or even perceived weakness ...
7  Incident Management Incidents typically are bad things that happen. Managing incidents in a timely and, ideally, automa...
8  contact center application. Coincidently, that firmware release impacted the DHCP registration process with the contact...
9  Capacity Management Although capacity management has been included under the optimize services category, proper capacit...
10  are outlined, the design of a high-availability environment   including server and application redundancy, elimination...
11  Here is the TSIA definition of managed XaaS     A solution comprised of product  hardware and or software , profession...
12  risk to the managed services provider. It allows the customer to pay for what they   re using while relying on the man...
13  Many managed services providers have found that offering technology through a managed services model removes most, and...
14  in the market for these types of services continues to increase with most of the companies surveyed in a recent study ...
NOTES
VISIT WWW.TSIA.COM     Technology Services Industry Association   17065 Camino San Bernardo, Ste. 200   San Diego, CA 9212...

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