District 201W1 Cabinet Papers Sunday 3
• Poor service from the manufacturer.
1. There is not much I can do about ageing membership – we are all getting older and less
capable of multi-tasking
2. I have spoken to the National Manager of the Marketing Committee and have advised him of
the failure of Dollar Sweets to keep sufficient stock of all Lions Mints – I have heard many
stories where customers have had to wait up to 2 months for what they have ordered. As a
result, clubs run out of their mints and lose customers, so the demand goes down. Once this
happens, it is hard to regain the customers as they move on to other products.
He told me that the process of replacing Dollar Sweets as a supplier is a lengthy process and
nobody wants to take it on. So, it appears that we are going to continue with poor service from Dollar
Sweets and that can only end badly. Sales will continue to go down, orders will be less frequent,
repeat, repeat…………….. until the supplier advises that we are not ordering enough to make it
worthwhile, so we will cancel the agreement with Lions Australia. I’m probably being too pessimistic
but that’s how I see it working out!!
As of the end of September, no club in W1 has ordered Travel mints – they may be reluctant
to buy a whole carton and not be able to sell them plus they are unable to leave them on counters as
there is a high possibility of them being stolen. You would only have to lose a few and your profit
would disappear!! Dongara Denison Lions Club have expressed interest but I have yet to see any sales
figures for October.
3. Recently, we have been encouraged to take on diabetes with one of the causes being too
much sugar in our diet. This can only lead to reduced volume of sales as we are taking on the
challenge of fighting diabetes and selling one of the causes!
Also of note, is that our long-time customer service lady at Dollar Sweets, Tanya Nati, left Dollar Sweets
recently and the enquiry line has moved to Dollar Sweets staff at Pakenham in Victoria, where the
mints are made. They have also re-designed the order form but there are no changes to the pricing
structure but there is Postal Address change – so use the new mint order form. A copy will be
circulated to all W1 clubs soon.
Also, our Vice-Chairman of the National Committee, responsible for the mints side of things, has had
to resign due to ill health. This may be partly responsible for us not receiving statistics for October. A
new vice-chairman was appointed recently.
8.1. Information Technology
A back up for me needs to be found as soon as possible to be the webmaster for our District’s website
The practice of putting incoming mail from Cabinet Secretary up on our District website at
http://201w1.lions.org.au/inward%20correspondese cease immediately and revert to sending it all
direct to Club Secretaries as used to occur until recently. “You can lead a horse to water but can’t
make them drink”.
Similarly, “You can point Club Secretaries to the above webpage but you cannot make them look at
it”. I think it would be a safe bet to say that none or very few actually do it and hence the mail is not
passed on to club members