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Product Overview
Technology Alliance
Presented to:
Thomas Jacobs
“Empowering businesses to leverage their internet presence by adding real-time communication services”
Voice Enable Any Website
and Increase ARPU
Our Patented Software Your Network for Call Termination
Click2Demo
Allows any business to place a Toll-Free Call Button on their website, mobile app, or digital touchpoint. A
customer trying to contact your business simply clicks on the button and a free call is initiated through their
browser from any internet connected device, anywhere in the world.
Intelligent call routing to specific representatives, departments, or offices around the world, based on time of
day/week, native language, or caller location/IP address connects the caller to the right person.
Call wait queue allows you to answer more calls than you have lines and/or agents available, and holds them in
queue until an agent is available to take their call.
Visual IVR menu transforms the customer service experience and improves customer satisfaction through
customized visual menus that address customer needs.
CRM/Contact Center integration enables you to leverage customer profiles and caller history for faster problem
resolution and superior service.
Live interactive call buttons can be added to email signatures and e-marketing campaigns for customers to
instantly connect to your business while remaining engaged with the digital content.
End-to-End encrypted calling structure provides secure communications to protect your sensitive information
and that of your customers.
W H AT I S TAC TAL?
Reinventing The Way Consumers & Businesses Engage Online
TACTALs patent protected, WebRTC | VoIP calling solution enables secure, instant communications within
any website session. Key features include web-based toll-free calling, app integration, visual IVR menu, call
wait queue, powerful analytics and integrations with CRM or Contact Center solutions to elevate and
manage the customer experience.
CO M M U N I CAT IO N S S E R V I C E
P R O V I D E R P RO G R A M
TACTAL provides greater product differentiation, healthy profit margins, and a low barrier to entry
Any business with a website or toll-free number are potential customers
Grow your business, brand, and profits
Sell more to existing customers
Add value and make your customers stickier
Own the entire customer relationship
Set your own end user pricing, profit margins, and handle billing & support
Fortify your margins and customer base
Increase ARPU
Connect to any endpoint using your network
Sip-to-Sip
Sip-to-PSTN
Use existing toll-free numbers and increase MOU
Our software Your network for call termination
We provide expert, behind the scenes assistance to support you every step of the way
Open Up New Areas of Growth, Create New Revenue Streams, and Increase ARPU
H O W D O E S I T W O R K ?
SaaS solution with full mobile integration
Global toll-free calling that connects to any endpoint
Calls are placed through secure webRTC/ORTC communication
channels
End-to-end encrypted calling structure for secure communications
No equipment to purchase, no infrastructure to support
No downloads, plugins, logins or pre-registration required
No call bridging, website visitors do not have to request a call -
simply click & connect to speak with an agent
Does not require expensive IT support
Easy to manage WebRTC | VoIP solution that works with legacy
TDM, IP- PBX systems, and CRM/Contact Center solutions
SIP to SIP or SIP to PSTN
Highly scalable, flexible, and secure webRTC solution
Adding the button to your website or e-marketing content
is as simple as copying and pasting a single line of code
Click and Connect With Any Device, Anytime, Anywhere In The World
Maintain a seamless, connected experience with
proactive conversations that keep customers
online, rather than taking them offline to a less
intuitive IVR where they must start the process
from scratch
THE RIGHT ONLINE CUSTOMER
SERVICE SOLUTION FOR YOUR BUSINESS
Make your website the new on-ramp for Customer
Relationship Management
Add the human touch to your website, mobile app, or
digital media to deliver richer real-time communications
to increase brand loyalty and customer satisfaction
Provide seamless communication regardless of device
used; anytime, anywhere
Intelligent call routing to specific representatives,
departments, or offices around the world, based on time of
day/week, native language, or caller location
Reduce website abandonment with increased accessibility
to support teams
Cost-effective WebRTC solution to manage customer
touch-points, regardless of where your agents or
customers are located
Offer online toll-free service as a white glove service to high value customers
Today, almost all aspects of business are
done through digital touch points. Although
self-service technology is on the rise, there is
a clear demand for communication enabled,
customer focused websites and mobile apps.
L E V E R A G E N E W DATA
P I P E L I N E
Analytics Dashboard Provides Real-Time Access to Data
Powerful Analytics - Data Capture
Caller Location
Call Start Time
Call End Time
Call Duration
Call Date
Call Initiation Source
IP Address
Browser
TACTAL is fully UUI compatible and can be integrated
into existing CRM systems to leverage customer profiles
CRM INTEGRATION
Session IDs are shared with CSR to
proactively assist / upsell customers
Leverage Customer Profiles and Caller History For Faster Problem Resolution and Superior Service
Use customer session data during
TACTAL conversations to increase
efficiency in call handling, and
improve customer satisfaction
across channels
Customized Visual IVR Menu | Company Directory
Less Confusing & Frustrating Than Traditional IVR Systems
VISUAL DIRECTORY
In This World of Automated, Touch-Tone Customer Help Systems, The Ability to Maximize Your Online
Presence and Easily Speak with a Person In Real-Time Through a Website is a Standout Feature
Dial Pad
sends DTMF tones
to traditional IVR systems
Call-to-Action Marketing
Add live TACTAL call buttons to promotional
materials to boost sales volume, engage better
with customers, and increase sales
Customers remain engaged with the promotion
while calling
Track success of marketing campaigns and who
is responding to promotions
Increase marketing ROI with improvement of
campaigns based on caller analytics
Corporate Websites
Mobile Apps
Banner Ads
Press Releases
Newsletters
E-mail Signatures
Email Blasts
Marketing Materials
ADD INSTANT CALL BUTTONS TO
YOUR E-MARKETING
CAMPAIGNS
Allow Anyone Receiving Your Emails, Visiting Your Website, or Reading Your Digital Content,
to Call You Without Posting Your Number
Allow Your Customers To Call You!
ADD Call Buttons To
Click Voice Chat Button
to call Me
ABOUT
i-COMM CONNECT
U.S.: #8,520,661 Granted August 27, 2013
Filing Date: December 20, 2005
Japan: #529781 Granted June 21, 2013
Canada: #2,633,648 Granted June 23, 2015
EU Application: #06839416.2
Rewrite the Rules, Differentiate and Create Value With TACTAL
I N N O V AT I O N . V A L U E . E X P E R I E N C E .
i-Comm Connect is a Software as a Service solutions company with a mission to transform the customer
service industry through ground-breaking products that allow businesses to seamlessly engage, convert,
and retain customers at every stage of their online journey. As a market leader with a global reach, our
focus is on developing cutting-edge WebRTC/VoIP technologies and driving the shift to innovative
online customer engagement solutions.
Founded 2009
Office Locations Headquarters: Portland Maine Satellite: NYC
Fore Street Telco/CLEC (sister company)
Patent-protected software in the US, Japan and Canada