• Allows any business to place a Toll-Free Call Button on their website, mobile app, or digital touchpoint. A
customer trying to contact your business simply clicks on the button and a free call is initiated through their
browser from any internet connected device, anywhere in the world.
• Intelligent call routing to specific representatives, departments, or offices around the world, based on time of
day/week, native language, or caller location/IP address connects the caller to the right person.
• Call wait queue allows you to answer more calls than you have lines and/or agents available, and holds them in
queue until an agent is available to take their call.
• Visual IVR menu transforms the customer service experience and improves customer satisfaction through
customized visual menus that address customer needs.
• CRM/Contact Center integration enables you to leverage customer profiles and caller history for faster problem
resolution and superior service.
• Live interactive call buttons can be added to email signatures and e-marketing campaigns for customers to
instantly connect to your business while remaining engaged with the digital content.
• End-to-End encrypted calling structure provides secure communications to protect your sensitive information
and that of your customers.
W H AT I S TAC TAL?
Reinventing The Way Consumers & Businesses Engage Online
TACTAL’s patent protected, WebRTC | VoIP calling solution enables secure, instant communications within
any website session. Key features include web-based toll-free calling, app integration, visual IVR menu, call
wait queue, powerful analytics and integrations with CRM or Contact Center solutions to elevate and
manage the customer experience.